Enterprise Cloud. Customer Portal ver2.0 Manual. Ver.1.01

Transcription

1 Enterprise Cloud Customer Portal ver2.0 Manual Ver.1.01

2 CONTENTS ver1.01 Contents Use of this document Items Need to be Prepared in Advance Checking the Service Opening Guide About Procedure for Configuring the Initial Setting How to Use STEP 1 Log into Customer Portal STEP 2 Create a virtual server STEP 3 Set up network appliance STEP 4 Operate the virtual server STEP 5 Check connectivity and start operation Customer Portal Login Logging in the Customer Portal When using the business portal When using the Customer Portal Displaying the Enterprise Cloud Screen Compute Resource Pool Using Compute Resource Pool Referring the Compute Resource Pool Adding the Compute Resource Pool Editing the Compute Resource Pool Deleting the Compute Resource Pool vapp Using vapp Operating vapp Referring vapp Adding vapp Editing the vapp Deleting the vapp Customer Portal Ver 2.0 1

3 5 Virtual Server Utilizing the Virtual Server Operating the Virtual Server Referring the Virtual Server Editing the Virtual Server Using computing resources (Dedicated appliances) Reference to Computing Resources (Dedicated Appliances) Reference to computing resources (Basic information) Reference of computing resources (performance) Using the Private Catalog Using The Private Catalog Referring the Private Catalog Adding the Private Catalog Editing the Private Catalog Deleting the Private Catalog Using the Template Referring the Template Adding Template Editing the Template Deleting the Template Integrated Network Appliance Using the Integrated Network Appliance Referring the Integrated Network Appliance Changing Properties of the Integrated Network Appliance Referring the Performance of the Integrated Network Appliance Referring the Alert Information of the Integrated Network Appliance Using the Firewall Rule Referring the Firewall Adding the Firewall Editing the Firewall Deleting the Firewall Using the NAT Function Referring the NAT Rule Using the SNAT Rule Using DNAT Customer Portal Ver 2.0 2

4 8.4 Using the Static Routing Referring the Static Routing Changing the Default Gateway Adding the Static Routing Editing the Static Routing Deleting the Static Routing Using the IPsec Termination Rule Referring the IPsec Termination Rule Enabling/ Disabling the IPsec Termination Function Adding the IPsec Termination Rule Editing the IPsec Termination Rule Deleting the IPsec Termination Rule Registering the Load Balancer Pool Referring the Load Balancer Pool Adding the Load Balancer Pool Editing the Load Balancer Pool Deleting the Load Balancer - Pool Utilizing the Load Balancer - Virtual Servers Referring the Load Balancer - Virtual Servers Adding the Load Balancer Virtual Server Editing the Load Balancer Virtual Server Deleting the Load Balancer - Virtual Servers vfirewall Using Filter Rules Reference to Filter Rules Adding Filter Rules Editing Filter Rules Deleting Filter Rules Using NAT/NAPT Rules Reference to NAT/NAPT Rules Adding NAT/NAPT Rules Editing NAT/NAPT Rules Deleting NAT/NAPT Rules Using Static Routing Reference to Static Routing Adding Static Routing Editing Static Routing Deleting Static Routing Using Service Group Reference to Service Group Customer Portal Ver 2.0 3

5 9.4.2 Adding Service Groups Editing Service Groups Deleting Service Group Using Service Objects Reference to service objects Adding Service Objects Editing Service Objects Deleting Service Objects Using IP Address Groups Reference to IP Address Group Adding IP Address Groups Editing IP Address Group Deleting IP Address Group Using IP Address Objects Reference to IP Address Objects Adding IP Address Objects Editing IP Address Objects Deleting IP Address Objects Resource Management Resource Reference Editing Resources Check the Performance Reference to Performance Check the Alarm Reference on Alarm vload balancer Using vload Balancer Reference to vload Balancer Adding vload Balancer Editing vload Balancer (Change in Resource Level) Deleting vload Balancer Health Check Settings Reference to Health Check Additional Health Check Settings Editing Health Check Settings Deleting Health Check Settings Setting the Real Server Reference to Real Server Customer Portal Ver 2.0 4

6 Adding the Real Server Editing Real Server Deleting Real Server Setting Up Server Groups Reference to Server Groups Adding Server Groups Editing Server Group Settings Deleting Server Group Settings Set up VIP Reference to VIP Adding VIP Settings Deleting VIP Settings Setting the Load Balancing Rules Reference to Load Balancing Rules Adding Load Balancing Rules Edit the Load Balancing Rules Deleting Load Balancing Rules Setting the Static Routing Reference to Static Routing Adding Static Routing Editing Static Routing Deleting Static Routing Using the Server Segment Referring the Server Segment Referring the Server Segment (Overview) Referring the Server Segment (IP Address) Adding the Server Segment Editing the Server Segment Editing the Server Segment (Identification Name) Editing the Server Segment (Reserved IP Address) Deleting the Server Segment Using the Internet Gateway Using the Internet Gateway Referring the Internet Gateway (Global IP Address) Referring the Internet Gateway (Band Plan) Referring the Internet Gateway (Internet Transit) Referring the Internet Gateway (Performance) Referring the Internet Gateway (Alerts) Adding the Internet Gateway Customer Portal Ver 2.0 5

7 Editing the Internet Gateway Editing the Internet Gateway (Band Plan) Editing the Internet Gateway (Global IP Address) Deleting the Internet Gateway VPN Gateway Using the VPN Gateway Referring the VPN Gateway Editing the VPN Gateway Issuing Ping Account and Authority MANAGEMENT Administrating Portal Users Referring the Portal User Adding the Portal User Editing the Portal User Suspending Usage of the Portal User Lifting Use Suspension of the Portal User Changing the Password of the Portal User Deleting the Portal User Administrating the User Group Referring the User Group Adding the User Group Editing the User Group Deleting the User Group Administrating the Authority Method for Setting the Global Portal Authority Setting "Reference", "Edit" and "Alerts" Authorities Making Inquiry to Support Center Making Inquiry to Support Center Customer Portal Ver 2.0 6

8 1 USE OF THIS DOCUMENT ver1.01 This document summarizes operation procedure on the Customer Portal supporting new GUI for the Enterprise Cloud. Necessary settings may vary depending on usage status of customer including system configuration and software in use, etc. For applications installed by customer, customers need to perform maintenance work, including version upgrade, by own. Please note that we do not respond to questions regarding application installed by customers, provide operation guarantee and usage assistance. Portal screen provided on this screen include screens that are being developed; therefore these screens may be changed without notice. Customer Portal Ver 2.0 7

9 1.1 Items Need to be Prepared in Advance We request you to prepare the following items according to use case before using ENTERPRISE CLOUD. Customer Portal (1) (3) Internet Customer's terminal (2) Customer's terminal Service Opening Guide Service Opening Guide VPN Customer Portal Ver 2.0 8

10 Following is the detailed description of items that need to be prepared before using ENTERPRISE CLOUD. Use case (1) Operations from the Customer Portal Items need to be prepared Customer's terminal Customer Portal operates on the browser. For OS, we recommend you using Windows OS. For the console connection function, we recommend using Mozilla Firefox 10 or later. Please note that Windoes8 or later is not supported. Internet connection environment Please prepare the environment for enabling the customer's terminal to connect to Internet. Service Opening Guide Please prepare this guide because this guide provides information for logging into the Customer Portal. (2) Operating the Virtual Server via Internet (SSH and RDP, etc.) Internet connection environment Please prepare the environment for enabling the customer's terminal to connect to Internet. Optional Internet connection service Please apply for optional Internet connection service for establishing connection between vfirewall and Internet. (3) Operating the Virtual Server via VPN (SSH and RDP, etc.) VPN connection environment Please prepare the environment for enabling the customer's terminal to connect to VPN. Only our Arcstar Universal One is available for VPN; therefore apply this service in advance. Optional VPN connection service Please apply for optional VPN connection service for connection between vfirewall and Internet. Customer Portal Ver 2.0 9

11 1.1.1 Checking the Service Opening Guide We provide the "Service Opening Guide" for subscribed customers. ver1.01 This guide provides information for logging into the Customer Portal and contact information in case of emergency; therefore check this information. Information for Logging into the Customer Portal Resource Information Contact Information Customer Portal Ver

12 Following is the functional outline of each element consisting of this service. Please refer to each description page for details. Element Names of services requiring application Overview of function Internet Gateway Internet Transit Internet connection service Internet connection service This service provides the gateway for establishing connection with Internet. Connection between Internet gateway and vfirewall is established. The IP address block selected by us is allocated. VPN Gateway VPN Connection Service This service provides the gateway for establishing connection with VPN. VPN Transit VPN Connection Service Connection between VPN gateway and vfirewall is established. The IP address block selected by customer is allocated. vfirewall vfirewall Service This service provides the firewall function among Internet transit, VPN transit and server segment. vload Balancer vload Balancer Service This service provides the virtual dedicated load balancer function on the server segment. Server Segment Server Segment Service The L2 segment function used for connecting the following 4 types of equipment. Connecting devices: Virtual server, vfirewall, vload balancer, service intergonnection gateway Virtual Server Computing Resource Service Computing Resource (Dedicated Equipment) Service Computing resource service is created by allocating resources from the computing resource pool and this service can be used as the virtual dedicated server. Customer Portal Ver

13 Computing resource pool Template Public Catalog Computing Resource Service Computing Resource (Dedicated Equipment) Service Computing Resource Service Computing Resource (Dedicated Equipment) Service Computing Resource Service Computing Resource (Dedicated Equipment) Service This service is the resource subscribed by customer and this service can be used for creating the virtual server. This is the virtual server image created by copying the server. Virtual server can be created by using the template. This is the area where is registered in advance and stored by the template used by anyone. Private Catalog Private Catalog Service This is the area in which customer's unique template can be stored. Service Interconnection Gateway On-premises Connection Gateway Service Interconnection Service On-premises Connection Service This service provides the gateway for establishing L3 connection with other services provided by us. This service provides the gateway for establishing L2 connection with customer's on-premises environment. Customer Portal Ver

14 1.1.2 About Procedure for Configuring the Initial Setting This section explains the general procedure from the timing when the Opening Guide is delivered to the time when initial setting is completed upon start of use of ENTERPRISE CLOUD. Procedure may vary depending on customer's subscription status, etc. Customer Portal Ver

15 1.2 How to Use STEP 1 Log into Customer Portal 1 Log into Customer Portal. Login steps will be different whether customer uses Integrated Customer Portal or not. STEP 2 Create a virtual server 2 Extend the compute resource pool until it reaches the required capacity. Refer to pool Edit pool Create a virtual server on the Customer Portal. STEP 3 Set up network appliance 3 Set up the network appliance device (such as filters and routing information) to access the virtual server. When using vfirewall When using a comprehensive network appliance STEP 4 Operate the virtual server 4 Start up the virtual server and connect to console It will take roughly 30 minutes for guest OS customization for the initial start up. Please do not check the virtual server operation and the guest OS operation during the start up. The guest OS settings within the virtual server can also use the console connection in the Customer Portal. Please have the Customer Portal Ver

16 customer execute the guest OS settings. STEP 5 Check connectivity and start operation 5 Customer are to check the communication to the virtual server prior to installing and setting various software according to their usage. Operation Access management of portal and resources Contact support Customer Portal Ver

17 2 CUSTOMER PORTAL LOGIN 2.1 Logging in the Customer Portal Logging into Customer Portal will differ when using NTT Communications business portal and individual BHEC portals. For details on how to use business portals, please refer to the Usage Guide (General Users version and Management version) from Help in the business portal site When using the business portal 1. When using the business portal for the first time with BHEC The business portal administrator will send an message to the manager address. Open the password registration page and register the account information beforehand. 2. When using the business portal for other services provided by our company There will be no messages sent when you start using BHEC. Please ask our business portal manager to create a BHEC management account. 3. Access and log into the business portal site ( 4. Select Bix Hosting Enterprise Cloud from the list of cloud services. You will see individual BHEC portals When using the Customer Portal Following is the procedure for logging into the Customer Portal. 1. Input the URL of Customer Portal explained on the Service Opening Guide ( into the browser in use (*). *Please use Mozilla Firefox10 or later. When using the console connection, Mozilla Firefox 11.0 or later operating on Windows is required. Customer Portal Ver

18 * When operating Mozilla Firefox 30 or later, be sure to set "Always enable plug-in". ver1.01 * Accesses from terminals equipped with Windows 8 or later are not supported.2. Input login ID and password on the Login screen, and then click [1]. 2. Change the password on the folloiwng screen if the password needs to be changed. After inputting the necessary parameters, click [2]. Customer Portal Ver

19 * Input rule applied on the Change Password screen Input field Input contents Mandatory/ Optional Input condition a Text box This item can be used for inputting the current password. Mandatory - Number of characters 8 characters or more - Characters to be input: ASCII characters only - At least one number, upper case letter or lower case needs to be used. - Character string in which the same character is used for 3 times in a row - Account portion of the registered E- mail address cannot be used (the left side - The last 3 passwords cannot be used again. b Text box This item can be used for inputting new password. Mandatory Same as above c Text box This item can be used for inputting the password again. Mandatory Same as above * The following usage conditions are applied for password. Condition item Conditions regarding change of password Conditions regarding reset of password Usage condition - Password needs to be changed every 90days. - The password needs to be changed after initial login or resetting the password. - Portal administrator can reset the password. * The following usage conditions are applied on account of the Customer Portal. Condition item Conditions regarding failure of Usage condition - If login fails for 5 times within 10 minutes, the password is Customer Portal Ver

20 Condition item login Conditions regarding automatic suspension Conditions regarding session timeout Usage condition suspended after 5th failure of login. - If suspension of password occurs, wait for a while and then log in again. - If login is not performed for 100 days, password is suspended. - Session timeout occurs if no operation is performed for 30 minutes. - Log in again after timeout occurs. Customer Portal Ver

21 * If you forgot your password,please follow instructions below. 1.Click[1] on the login screen. 2.After inputting your login ID,click[2] 3. You will be notified of password has been reset to the registered address. Confirm it,and then click[3],please back to login screen. Customer Portal Ver

22 2.1.3 Displaying the Enterprise Cloud Screen Following is the procedure for displaying the Manage Enterprise Cloud screen. 1. Place the cursor at [1] on the Menu and then click [2]. 2. Confirm that Manage Enterprise Cloud screen is displayed. Customer Portal Ver

23 3 COMPUTE RESOURCE POOL 3.1 Using Compute Resource Pool Referring the Compute Resource Pool Referring the Compute Resource Pool (Overview) Following is the procedure for referring overview of the Compute Resource Pool. 1. Place the cursor at [1] on the Manage Enterprise Cloud screen and then click [2]. Customer Portal Ver

24 2. The purchased Compute Resource Pool list appears on the Manage Compute Resource Pool screen (Overview tab). Click the Compute Resource Pool to be referred. (Click [3] because the Compute Resource Pool to be referred this time is [test].) Customer Portal Ver

25 3. Detailed information of the Compute Resource Pool is displayed. Refer to the following table (information that can be referred with the Overview tab) for contents to be displayed for each item. * Information that can be referred in the Overview tab for Compute Resource Pool. Item Contents to be displayed a b c d e f g h Total value of vcpu allocated to vapp in this Compute Resource Pool Purchased value of vcpu of this Compute Resource Pool Total value of memory that has already been allocated to vapp in this Compute Resource Pool Purchased value of the memory in this Compute Resource Pool Total value of disk that has already been allocated to vapp in this Compute Resource Pool Purchased value of the disk in this Compute Resource Pool Computing class and storage class of this Compute Resource Pool ID allocated to this Compute Resource Pool Customer Portal Ver

26 Referring the Compute Resource Pool (Performance) Following is the procedure for referring performance of the Compute Resource Pool. 1. Click [1] on the Manage Compute Resource Pool screen (Overview tab). Customer Portal Ver

27 2. Manage Compute Resource Pool screen (Usage tab) Click [2] to display the pulldown menu and the select the title of the graph to be displayed. Select an item from "Memory Consumed", "vcpu Usage", "Compute Pool Disk Usage" and "Compute Pool Disk Usage (%)". Go to step 3 for checking "Memory Consumed". Go to step 4 for checking "vcpu Usage". Go to step 5 for checking "Compute Pool Disk Usage". Go to step 6 for checking "Compute Pool Disk Usage (%)". Customer Portal Ver

28 3. The following graph appears when "Memory Consumed" is selected from the title of pulldown menu. Refer to the following table (information that can be referred with the graph of the memory consumption in Compute Resource Pool) for contents to be displayed for each item. Click [3] to export data in the CSV format file. * Information that can be referred in the graph of consumption of Compute Resource Pool memory. Item Contents to be displayed a b Total value of memory that has already been consumed in this Compute Resource Pool Purchased value of vcpu in this Compute Resource Pool Customer Portal Ver

29 4. The following graph appears when "vcpu Usage" is selected from the title of pulldown menu. Refer to the following table (information that can be referred with the graph of vcpu usage in Compute Resource Pool) for contents to be displayed for each item. Click [4] to export data in the CSV format file. * Information that can be referred in the graph of vcpu usage of Compute Resource Pool memory. Item a b Contents to be displayed Total value of vcpu that has already been used in this Compute Resource Pool Purchased value of vcpu of this Compute Resource Pool Customer Portal Ver

30 5. The following graph appears when "Compute Pool Disk Usage" is selected from the title of pulldown menu. Refer to the following table (information that can be referred with the graph of Compute Resource Pool disk usage) for contents to be displayed for each item. Click [5] to export data in the CSV format file. * Information that can be referred in the graph of usage of compute resource pool disk. Item a b Contents to be displayed Total value of disk that has already been consumed in this Compute Resource Pool Purchased value of this Compute Resource Pool disk Customer Portal Ver

31 6. The following graph appears when "Compute Pool Disk Usage (%)" is selected from the title of pulldown menu. Refer to the following table (information that can be referred with the graph of Compute Resource Pool disk usage rate) for contents to be displayed for each item. Click [6] to export data in the CSV format file. * Information that can be referred in the graph of Compute Resource Pool disk usage rate. Item a Contents to be displayed Usage rate of this Compute Resource Pool disk Customer Portal Ver

32 Referring the Compute Resource Pool (Virtual Server) Following is the procedure for referring the virtual server that operates in which resources are allocated from the Compute Resource Pool. ver Click [1] on the Manage Compute Resource Pool screen (Overview tab). 2. The list of virtual servers that are operating in which resources are allocated from the Compute Resource Pool on the Manage Compute Resource Pool screen (Virtual Server tab). Refer to the following table (information that can be referred with the Virtual Server tab) for contents to be displayed for each item. Click [2] to move to the management screen for each virtual sever and vapp to which the server belongs. Customer Portal Ver

33 * Information that can be referred with the Virtual Server tab Item a b c d e f Contents to be displayed IP address allocated to Primary vnic in this virtual server Identification name of this virtual server Number of vcpu allocated to this virtual server Memory capacity allocated to this virtual server Disk capacity allocated to this virtual server Identification name of vapp to which this virtual server belongs 3 The management screen for vapp and virtual server appears. * The Manage Virtual Server screen (the area surrounded by the thick line) appears at the lower part of the screen and vapp screen appears at the upper portion of the screen (the area other than the area surrounded by the thick line). Customer Portal Ver

34 Referring the Compute Resource Pool (Alerts) Following is the procedure for referring the detected alerts. 1. Click [1] on the Manage Compute Resource Pool screen (Overview tab). Customer Portal Ver

35 2. The Manage Compute Resource Pool screen (Alerts tab) appears. Refer to the following table (information that can be referred with the Alerts tab) for contents to be displayed for each item. * Information that can be referred with the Alerts tab Item a b c d e f Contents to be displayed ID allocated to this alert Type of monitoring in which this alert is detected Number of times that the same alert as this alert is detected Date and time that this alert is detected for the first time Date and time in which this alert is detected Contents of this alert Customer Portal Ver

36 3.1.2 Adding the Compute Resource Pool Following is the procedure for adding the Compute Resource Pool. 1. Click [1] on the Manage Compute Resource Pool screen (Overview tab). Customer Portal Ver

37 2. The Add Pool screen appears. After inputting the necessary parameters, click [2]. * Please note that the billing amount will be changed. * Refer to the following table (input rule applied on the Add Compute Resource Pool screen) for contents to be displayed for each item. * Input rules applied on the Add Pool screen Item Input field Input contents a Text box This item can be used for inputting the identification name of the Compute Resource Pool. Mandatory/ Optional Mandatory Input condition Up to 128 characters However, only half-width characters can be input. b Pulldown menu This item can be used for selecting the type of Compute Resource Pool. Mandatory None c Text box/ slide box These items can be used for inputting or specifying vcpu (GHz) subscribed as the Compute Resource Pool. Mandatory Only half-width digits can be input. However, the decimal point cannot be input. d Text box/ slide box These items can be used for inputting or specifying the memory capacity (GB) subscribed as the Compute Resource Pool. Mandatory Only half-width digits can be input. However, the decimal point cannot be input. e Text box/ slide box These items can be used for inputting or specifying the disk capacity (GB) subscribed as the Compute Resource Pool. Mandatory Only half-width digits can be input. However, the decimal point cannot be input. Customer Portal Ver

38 3. Confirm that addition of Compute Resource Pool is completed. Click [3]. 4. The Manage Tasks screen appears. Confirm that the status of the task of the Compute Resource Pool to be checked is "Completed" and then click [4]. (Click [4] because the Compute Resource Pool, which was added this time, is [test].) Customer Portal Ver

39 5 Click [5] to check the further detailed information of the task. Customer Portal Ver

40 3.1.3 Editing the Compute Resource Pool Following is the procedure for editing the Compute Resource Pool. 1. Click the Compute Resource Pool to be edited on the Manage Compute Resource Pool screen. (Click [1] because the Compute Resource Pool to be edited this time is [test].) Customer Portal Ver

41 2. The management screen for the Compute Resource Pool to be edited (Overview tab) appears. Click [2]. Customer Portal Ver

42 3. The management screen for the Compute Resource Pool to be edited (Edit tab) appears. After inputting the necessary parameters, click [3]. * Refer to the following table (input rule applied on the Edit tab) for input rules applied for each item. * Input rules applied on the Edit tab Item Input field Input contents Necessary/ Optional Input condition a Text box This item is used for entering the identification name of the Compute Resource Pool again. Optional Up to 128 characters However, only half-width characters can be input. b Text box/ slide box These items can be used for inputting or specifying vcpu (GHz) utilized as the Compute Resource Pool. Optional Only half-width digits can be input. However, the decimal point cannot be input. c Text box/ slide box These items can be used for inputting or specifying the memory capacity (GB) used as the Compute Resource Pool. Optional Only half-width digits can be input. However, the decimal point cannot be input. d Text box/ slide box These items can be used for inputting or specifying the disk capacity (GB) used as the Compute Resource Pool. Optional Only half-width digits can be input. Only half-width digits can be input. However, the decimal point cannot be input. Customer Portal Ver

43 4. Confirm that edition of Compute Resource Pool is completed. Click [4]. 5. The Manage Tasks screen appears. Confirm that the status of the task of the Compute Resource Pool to be checked is "Completed" and then click [5]. (Click [5] because the Compute Resource Pool, whcih was edited this time, is [test].) Customer Portal Ver

44 6. Click [6] to check the further detailed information of the task. Customer Portal Ver

45 3.1.4 Deleting the Compute Resource Pool Following is the procedure for deleting the Compute Resource Pool. 1. Click the Compute Resource Pool to be deleted on the Manage Compute Resource Pool screen. (Click [1] because the Compute Resource Pool to be deleted this time is [test_pool].) Customer Portal Ver

46 2. The management screen for the Compute Resource Pool to be deleted (Overview tab) appears. Click [2]. Customer Portal Ver

47 3. The management screen for the Compute Resource Pool to be deleted (Edit tab) appears. Click [3]. 4. The Warning screen appears. Check the warning and then click [4]. Customer Portal Ver

48 5. Confirm that deletion of Compute Resource Pool is completed. Click [5]. 6 The Manage Tasks screen appears. Confirm that the status of the task of the Compute Resource Pool to be checked is "Completed" and then click [6]. (Click [6] because the Compute Resource Pool, which was deleted this time, is [test_pool].) Customer Portal Ver

50 4 VAPP 4.1 Using vapp Operating vapp Following is the procedure for operating vapp. 1. Click the vapp to be operated on the Manage Enterprise Cloud screen. (Click [1] because the Compute Resource Pool to be operated this time is [test_pool].) Customer Portal Ver

51 2. The management screen for vapp and virtual server (Actions tab) appears. * The Manage vapp screen (the area surrounded by the thick line) appears. The Manage Virtual Server screen appears at the upper portion of the screen (the area other than the area surrounded by the thick line). Refer to the following table (information that can be referred with the Actions tab) for contents to be displayed for each item. Customer Portal Ver

52 * Information that can be reference with the Actions tab Item Contents of operation Contents of operation a Start Turn ON the vapp. b Power off Turn Off the vapp. If this operation is performed while the vapp is turned ON, power supply of the vapp is forcibly turned OFF; therefore failure of guest OS and database may occur due to damage of data. c Reboot Reboot the guest OS on vapp. d Reset Turn Off the vapp, then turn the vapp ON.* The vapp is turned OFF forcibly; therefore failure of the file system of data disk and guest OS may occur when using this function. e Stop Shut down the guest OS on the vapp. f Suspend Suspend the power supply of the vapp. g Delete Delete vapp. h Template Create the template of vapp in the private catalog area. Customer Portal Ver

53 4.1.2 Referring vapp Referring vapp (Configuration Information) Following is the procedure for referring vapp configuration information. 1. Click the vapp to be referred on the Manage Enterprise Cloud screen. (Click [1] because the Compute Resource Pool to be referred this time is [test_vapp].) Customer Portal Ver

54 2. The management screen for vapp and virtual server (Actions tab) appears. Click [2]. * The Manage vapp screen (the area surrounded by the thick line) appears. The Manage Virtual Server screen appears at the upper portion of the screen (the area other than the area surrounded by the thick line). 3. The Manage vapp screen (Configuration tab) appears. Refer to the following table (information that can be referred with the Configuration tab) for contents to be displayed for each item. Customer Portal Ver

55 * Information that can be reference with the Configuration tab Item Contents to be displayed a Power supply status of this vapp * Following are types of status of power supply. Icon Status of power supply Powered Off Description The status where the power supply is turned Off Partially- Powered-Off The status where the power supply is turned On, but the guest OS is turned Off Powered On The status where the power supply is turned On Suspend The status where operation is temporarily stopped Unlike suspension, sleep and hibernation of the guest OS, the power supply is put into this status by the function at the Cloud infrastructure side. b c d e f g Total value of vcpu allocated to vapp Total value of memory allocated to vapp Total value of disk allocated to vapp Identification name of the Compute Resource Pool allocating resources to this vapp Identification of this vapp Description of this vapp Customer Portal Ver

56 Referring vapp (Network) Following is the procedure for referring the network of vapp. 1. Click [1] on the management screen for vapp and virtual server (Actions tab). 2. The Manage vapp screen (Network tab) appears. Refer to the following table (information that can be referred with the Network tab) for contents to be displayed for each item. Customer Portal Ver

57 * Information that can be referred with the Network tab Item a b Contents to be displayed Server segment to which primary vnic of this vapp is connected IP address configured for Primary vnic in this vapp Customer Portal Ver

58 4.1.3 Adding vapp Following is the procedure for adding vapp. 1. Place the cursor at [1] on the Manage Enterprise Cloud screen and click [2]. 2. The Add vapp screen appears. After inputting the necessary parameters, click [3]. * Please note that the billing amount will be changed. * Refer to the following table (input rule applied on the Add vapp screen) for input rules for each item. Customer Portal Ver

59 * Input rules applied on the Add vapp screen Item Input field Input contents Mandatory/ Optional Input condition a Pulldown menu This item is used for selecting the Compute Resource Pool to be used as vapp. Mandatory None b Pulldown menu This item is used for selecting the template used by vapp. Mandatory None c Text box This item is used for inputting the identification name of vapp. d Text box This item is used for inputting description of vapp. Mandatory Optional Up to 128 characters However, only half-width characters can be input. Up to 256 characters However, only half-width characters can be input. e Text box/ slide box These items are used for inputting or specifying the vcpu (number of cores) used by vapp. Mandatory Only half-width digits can be input. However, the decimal point cannot be input. f Text box/ slide box These items are used for inputting or specifying the memory capacity (GB) used by vapp. Mandatory Only half-width digits can be input. However, the decimal point cannot be input. Customer Portal Ver

60 Item Input field Input contents Mandatory/ Optional Input condition g Pulldown menu This item is used for the destination server segment of vnic. Mandatory None h Radio button This item can be used for selecting vnic configured as Primary vnic. Mandatory This item is used for selecting one vnic connected to the server segment. i Pulldown menu This item is used for selecting the IP address configured for vnic. Mandatory The IP address is selected from Available IPs. * If "Auto Assign" is selected, the IP address is configured with automatic assignment. Customer Portal Ver

61 You will be billed from the time the virtual server was created when there is a paid OS license in the template that we offer. A monthly invoice will sent to you even if the virtual server is deleted as the billing is on a monthly basis. Please be reminded that a monthly fee will incur again if, for some reason, the virtual server is recreated. The guest OS customization for the initial start up will normally take roughly 30 minutes. Please do not operate the virtual server during this start up. * Identification name and description of vapp are applied to the virtual server as default. Add the following steps A and B when providing the identification name and description different from those of vapp to the virtual server. Go to step 3 if this setting is not necessary. * Only one vnic Setting Input field appears as default; however a maximum of 8 vnic Setting Input fields can be displayed. When setting multiple vnics, add the following steps C and D. Go to step 3 if this setting is not necessary. A. Click [4] on the Add vapp screen. Customer Portal Ver

62 B. After entering the necessary parameters, click [5]. * Refer to the following table (input rules applied on the Add vapp screen) for input rules for each item. * Input rules applied on the Add vapp screen Item Input field Input contents Mandatory/ Optional Input condition a Text box This item is used for inputting the identification name of this virtual server. Optional Up to 128 characters However, only half-width characters can be input. b Text box This item is used for inputting description of the virtual server. Optional Up to 256 characters However, only half-width characters can be input. Customer Portal Ver

63 C. Click [6] on the Add vapp screen. Customer Portal Ver

64 D. After entering the necessary parameters, click [7]. * Refer to "2-1-3 Adding vapp Step 2 Input rules for the Add vapp screen, items g, h and i" for input rules for each item. 3. Confirm that vapp is added. Click [8]. Customer Portal Ver

65 4. The Manage Tasks screen appears. Confirm that the status of the task of the vapp to be checked is "Completed" and then click [9]. (Click [9] because the Compute Resource Pool, which was added this time, is [test_vapp].) 5. Click [10] to check the further detailed information of the task. Customer Portal Ver

66 4.1.4 Editing the vapp Following is the procedure for editing vapp. 1. Click the vapp to be edited on the Manage Enterprise Cloud screen. (Click [1] because the vapp to be edited this time is [test_vapp].) Customer Portal Ver

67 2. The management screen for vapp and virtual server (Actions tab) appears. Click [2]. 3. The Manage vapp screen (Configuration tab) appears. After inputting the necessary parameters, click [3]. * Refer to the following table (input rule applied on the Configuration tab) for input rules applied for each item. * Identification name and description of vapp are applied to the virtual server as default unless specific steps for creating vapp are followed. However, the identification name of vapp is not applied to the virtual server when editing. Customer Portal Ver

68 * Input rules applied on the Configuration tab Item Input field Input contents Mandatory/ Optional Input condition a Text box This item is used for inputting the identification name of vapp again. Optional Up to 128 characters However, only half-width characters can be input. b Text box This item is used for inputting description of vapp again. Optional Up to 256 characters However, only half-width characters can be input. 4. Confirm that vapp is edited. Click [4]. 5. The Manage Tasks screen appears. Confirm that the status of the task of the vapp to be checked is "Completed" and then click [5]. (Click [5] because the vapp, which was edited this time, is [test_vapp].) Customer Portal Ver

69 6. Click [6] to check the further detailed information of the task Deleting the vapp Following is the procedure for deleting vapp. 1. Click the vapp to be deleted on the Manage Enterprise Cloud screen. (Click [1] because the vapp to be deleted this time is [test_vapp].) Customer Portal Ver

70 Customer Portal Ver

71 2. The management screen for vapp and virtual server (Actions tab) appears. Click [2]. vapp ( virtual server ) settings can not be deleted once it has been registered to vfirewall,vloadbalancer and Integrated Network Appliance.In advance, you must exclude these from the setting. 3. The Warning screen appears. Check the warning and then click [3]. Customer Portal Ver

72 4. Confirm that vapp is deleted. Click [4]. 5. The Manage Tasks screen appears. Confirm that the status of the task of the vapp to be checked is "Completed" and then click [5]. (Click [5] because the vapp, which was deleted this time, is [test_vapp].) Customer Portal Ver

74 5 VIRTUAL SERVER 5.1 Utilizing the Virtual Server Operating the Virtual Server Following is the procedure for operating the virtual server. 1. Click the vapp to which the virtual server belongs to be operated on the Manage Enterprise Cloud screen. (Click [1] because the vapp to which the virtual server to be operated this time belongs is [test_vapp].) Customer Portal Ver

75 2. The management screen for vapp and virtual server (Actions tab) appears. (The Manage Virtual Server screen (the area surrounded by the thick line) appears. The Manage vapp screen appears at the upper portion of the screen (the area other than the area surrounded by the thick line).) Refer to the following table (information that can be referred with the Actions tab) for contents to be displayed for each item. Customer Portal Ver

76 * Information that can be referred with the Actions tab Item Contents of operation Contents of operation a Power On Turn ON the virtual server. b Power off Turn OFF the virtual server. If this operation is performed while the the virtual server is turned ON, power supply of the vapp is forcibly turned OFF; therefore failure of guest OS and database may occur due to damage of data. c Reboot Reboot the guest OS on the virtual server. d Reset Turn Off the virtual server, then turn the virtual server ON.* The virtual server is turned OFF forcibly; therefore failure of the file system of data disk and guest OS may occur when using this function. e Shutdown Shut down the guest OS on the virtual server. f Suspend Suspend the status of the power supply of the virtual server. g Console Open the screen for connecting the virtual server to console. h Guest Tools Mount the CD-ROM image on which the VMware Tools installer is recorded. i Customization Enable the Guest Customization. j Change SID Enable changes on SIF while Guest Customization is enabled. k Install monitoring Install the setting for monitoring the virtual server/ * This item appears only when INA is used. l Enable Alerts Enable the alert function of the virtual server. * This item appears only when INA is used. m Backup Open the screen for setting the backup service. Customer Portal Ver

77 5.1.2 Referring the Virtual Server Referring the Virtual Server (Configuration Information) Following is the procedure for referring the configuration information of the virtual server. 1. Click the vapp to which the virtual server to be referred belongs on the Manage Enterprise Cloud screen. (Click [1] because the vapp to which the virtual server to be referred this time belongs is [test_vapp].) Customer Portal Ver

78 2. Click [2] on the management screen for vapp and virtual server (Actions tab). (The Manage Virtual Server screen (the area surrounded by the thick line) appears. The Manage vapp screen appears at the upper portion of the screen (the area other than the area surrounded by the thick line).) Customer Portal Ver

79 3. The Manage Virtual Server screen (Configuration tab) appears. Refer to the following table (information that can be referred with the Configuration tab) for contents to be displayed for each item. Customer Portal Ver

80 * Information that can be referred with the Configuration tab Item Contents to be displayed a Status of power supply of this virtual server * Following are types of status of power supply. Icon Status of power supply Powered Off Description The status where the power supply is turned Off Partially- Powered-Off The status where the power supply is turned On, but the guest OS is turned Off Powered On The status where the power supply is turned On Suspend The status where operation is temporarily stopped Unlike suspension, sleep and hibernation of the guest OS, the power supply is put into this status by the function at the Cloud infrastructure side. b c d e f g h i j k Total value of vcpu allocated to this virtual server Value of memory allocated to this virtual server Value of disk allocated to this virtual server IP address configured for Primary vnic in this virtual server Guest OS information for this virtual server Identification name of this virtual server Description of this virtual server. ID allocated to this virtual server Total value of vcpu allocated to this virtual server Value of memory allocated to this virtual server Customer Portal Ver

81 Referring the Virtual Server (vnics) Following is the procedure for checking information related to vnic of the virtual server. 1. Click [1] on the Manage Virtual Server screen (Actions tab). 2. The Manage Virtual Server screen (vnics tab) appears. Refer to the following table (information that can be referred with the vnics tab) for contents to be displayed for each item. Customer Portal Ver

82 * Information that can be referred with the vnics tab Item a b c Contents to be displayed Destination server segment of this vnic This item indicates whether or not this vnic is Primary vnic. IP address configured for this vapp Referring the Virtual Server (Disk) Following is the procedure for checking information related to the disk of the virtual server. 1. Click [1] on the Manage Virtual Server screen (Actions tab). Customer Portal Ver

83 2. The Manage Virtual Server screen (Disk tab) appears. Refer to the following table (information that can be referred with the Disk tab) for contents to be displayed for each item. * Information that can be reference with the Disk tab Item a b Contents to be displayed Bus information of this disk Capacity allocated to this disk Customer Portal Ver

84 Referring the Virtual Server (Performance) Following is the procedure for checking the performance of the virtual server. 1. Click [1] on the Manage Virtual Server screen (Actions tab). 2. The Manage Virtual Server screen (Performance tab) appears. Click [2] to display the pulldown menu. Customer Portal Ver

85 3. Select the title of the graph to be referred from the lit displayed in the pulldown menu. (Click [3] because the graph to be referred this time is [vcpu Usage (%)].) Customer Portal Ver

86 4 The graph to be referred appears. * Refer to the following table (information that can be referred with the graph of vcpu usage rate of the virtual server) for contents to be displayed for each item. Click [4] to export data as a CSV file. * Information that can be referred with the graph of the vcpu usage rate of the virtual server Item a Contents to be displayed Usage rate in regard to the subscription value of vcpu in this virtual server Customer Portal Ver

87 Referring the Virtual Server (Alerts) Following is the procedure for checking the detected alerts. 1. Click [1] on the Manage Virtual Server screen (Actions tab). 2. The Manage Virtual Server screen (Alerts tab) appears. * Refer to the following table (Alerts tab) for contents to be displayed for each item. * Information that can be referred with the Alerts tab Item a Contents to be displayed ID allocated to this alert Customer Portal Ver

88 Item b c d e f Contents to be displayed Type of monitoring in which this alert is detected Number of times that the same alert as this alert is detected Date and time that this alert is detected for the first time Date and time in which this alert is detected Contents of this alert Editing the Virtual Server Editing the Virtual Server (Configuration Information) Following is the procedure for editing the configuration information of the virtual server. 1. Click the vapp to which the virtual server to be referred belongs on the Manage Enterprise Cloud screen. (Click [1] because the vapp to which the virtual server to be edited this time belongs is [test_vapp].) 2. The management screen for vapp and virtual server (Actions tab) appears. Click [2]. Customer Portal Ver

89 3. The Manage Virtual Server screen (Configuration tab) appears. After entering the necessary parameters, click [3]. * Refer to the following table (input rule applied on the Configuration tab) for input rules applied for each item. * Edited contents are not reflected when moving to other tab without saving the edited contents. Therefore, be sure to save changes for each tab. Customer Portal Ver

90 * Input rules applied on the Configuration tab Item Input field Input contents Mandatory/ Optional Input condition a Text box This item is used for inputting the identification name of the virtual server again. Optional Up to 128 characters However, only half-width characters can be input. b Text box This item is used for inputting description of the virtual server again. Optional Up to 256 characters However, only half-width characters can be input. c Text box/ slide box These items are used for inputting or specifying the vcpu (number of cores) used by the virtual server. Optional Only half-width digits can be input. However, the decimal point cannot be input. d Text box/ slide box These items are used for inputting or specifying the memory capacity (GB) used by the virtual server. Optional Only half-width digits can be input. However, the decimal point cannot be input. 4. Confirm that the virtual server is edited. Click [4]. 5. The Manage Tasks screen appears. Confirm that the status of the task of the virtual server to be checked is "Completed" and then click [5]. (Click [5] because the virtual server, which was edited this time, is [test_vm].) Customer Portal Ver

91 6. Click [6] to check the further detailed information of the task Editing the Virtual Server (vnics) Following is the procedure for editing vnics of the virtual server. Editing the vnics Following is the procedure for editing vnics. 1. Click [1] on the management screen for vapp and virtual server (Actions tab). Customer Portal Ver

92 2. The Manage Virtual Server screen (vnics tab) appears. After entering the necessary parameters, click [2]. * Refer to the following table (input rule applied on the vnics tab) for input rules applied on each item. * Edited contents are not reflected when moving to other tab without saving the edited contents. Therefore, be sure to save changes for each tab. To confirm that the virtual server is edited, refer to "steps 4, 5 and 6 in "3-1-3 Editing the Virtual Server (Configuration Information). Customer Portal Ver

93 * Input rules applied on the vnics tab Item Input field Input contents Mandatory/ Optional Input condition a Pulldown menu This item is used for the destination server segment of vnic. Optional None b Radio button This item can be used for selecting vnic configured as Primary vnic. Optional This item is used for selecting one vnic connected to the server segment. c Pulldown menu This item is used for selecting the IP address configured for vnic. Optional The IP address is selected from Available IPs. * If "Auto Assign" is selected, the IP address is configured with automatic assignment. Adding vnics Following is the procedure for adding the vnics to be newly connected to the server segment. 1. Click [1] on the management screen for vapp and virtual server (Actions tab). Customer Portal Ver

94 2. The Manage Virtual Server screen (vnics tab) appears. Click [2]. 3. After inputting the necessary parameters, click [3]. * For input rules applied on each item, refer to "items a, b and c in step 2 at Editing the Virtual Server (vnics) ". * Edited contents are not reflected when moving to other tab without saving the edited contents. Therefore, be sure to save changes for each tab. To confirm that the virtual server is edited, refer to "steps 4, 5 and 6 in "3-1-3 Editing the Virtual Server". Customer Portal Ver

95 Deleting vnics Following is the procedure for deleting vnics. 1. Click [1] on the management screen for vapp and virtual server (Actions tab). 2. The Manage Virtual Server screen (vnics tab) appears. Click [2]. Customer Portal Ver

96 * If only one vnic is retained by the virtual server, the vnic cannot be deleted. vnic can be deleted only if 2 to 8 vnics are retained. ver The Warning screen appears. Check the warning and then click [3]. To confirm that the virtual server is edited, refer to "steps 4, 5 and 6 in "3-1-3 Editing the Virtual Server (Configuration Information) Editing the Virtual Server (Disk) Following is the procedure for editing the disk of the virtual server. Changing the Disk Following is the procedure for changing the disk capacity. 1. Click [1] on the management screen for vapp and virtual server (Actions tab). Customer Portal Ver

97 2. The Manage Virtual Server screen (Disk tab) appears. After inputting the necessary parameters, click [2]. * Refer to the following table (input rule applied on the Disk tab) for input rules applied on each item. * Edited contents are not reflected when moving to other tab without saving the edited contents. Therefore, be sure to save changes for each tab. To confirm that the virtual server is edited, refer to "steps 4, 5 and 6 in "3-1-3 Editing the Virtual Server (Configuration Information). * Input rules applied on the Disk tab for the virtual server Customer Portal Ver

98 Item Input field Input contents a Text box This item is used for inputting the capacity allocated to this disk again. Mandatory/ Optional Either a or b needs to be input. Input condition Only half-width digits can be input. However, the decimal point cannot be input. b Pulldown menu This item is used for inputting the unit of capacity allocated to this disk (GB or MB) again. Either a or b needs to be input. None Adding Disk Following is the procedure for adding a new disk. 1. Click [1] on the management screen for vapp and virtual server (Actions tab). 2. The Manage Virtual Server screen (Disk tab) appears. Click [2]. Customer Portal Ver

99 3. After inputting the necessary parameters, click [3]. * For input rules applied on each item, refer to "items a and b in step 2 at Editing the Virtual Server (Disk) a Changing the Capacity of Existing Disk". * Edited contents are not reflected when moving to other tab without saving the edited contents. Therefore, be sure to save changes for each tab. Deleting the Disk Following is the procedure for deleting the disk. 1. Click [1] on the management screen for vapp and virtual server (Actions tab). Customer Portal Ver

100 2. The Manage Virtual Server screen (Disk tab) appears. Click [2]. * If only one disk is retained by the virtual server, the vnic cannot be deleted. Disk can be deleted only if 2 or more disks are retained. 3. The Warning screen appears. Check the warning and then click [3]. To confirm that the virtual server is edited, refer to "steps 4, 5 and 6 in "3-1-3 Editing the Virtual Server (Configuration Information). Customer Portal Ver

101 Customer Portal Ver

102 6 USING COMPUTING RESOURCES (DEDICATED APPLIANCES) ver Reference to Computing Resources (Dedicated Appliances) Reference to computing resources (Basic information) The following introduces the basic information on the reference process for the dedicated clusters provided to our customers who have entered into agreements to use computing resources (dedicated appliances). 1. Place the cursor on the BHEC management screen [1] and click [2]. Customer Portal Ver

103 2. A list of dedicated clusters under your agreement will appear in the dedicated cluster management screen (basic information tab). Click the dedicated cluster you want to refer to from the list. (For this example, we will click [3] for dedicated cluster Dedicated01.) 3. Detailed information on the dedicated cluster will appear. Please check each item for the contents in the chart below (reference information under the basic information tab). Customer Portal Ver

104 *Reference Information under the basic information tab. Item Content a b c d e f g h i j ID allocated to the dedicated cluster The number of resources allocated to the computing resource pools from the dedicated cluster The vcpu agreement values for the dedicated cluster The total vcpu values allocated beforehand to vapp in the dedicated cluster The memory agreement values of the dedicated cluster The total memory values allocated beforehand to vapp in the dedicated cluster The disk agreement values of the dedicated cluster The total disk cost allocated to vapp beforehand in the dedicated cluster The number of ESXi servers (active) in the dedicated cluster The number of ESXi servers (backup) in the dedicated cluster Customer Portal Ver

105 6.1.2 Reference of computing resources (performance) ver1.01 The following introduces the performance reference process for the dedicated cluster provided to our customers who have entered into agreements to use computing resources (dedicated appliances). 1. Click [1] on the dedicated cluster management screen (basic information tab). 2. The dedicated cluster management screen (performance tab) will appear. Click [2] to see a pull down menu. Customer Portal Ver

106 3. Select the item you want to refer to from the list in the pull down menu. ver1.01 (For this example, we will click [3] as the item on the graph we want to refer to is [Memory Usage Rate].) Customer Portal Ver

107 4. The reference graph will appear. ver1.01 *Please check the bottom chart (reference information in the memory usage rate graph) for the content of each item. Click [4] when exporting the data as a CSV file. *Reference information in the memory usage rate graph Item Content a b c Usage rate of the memory agreement value for the dedicated cluster The resource value that can be secured from the platforms as a dedicated cluster (upper limit of bursts) Resource value that can definitely be secured from the platforms as a dedicated cluster Customer Portal Ver

108 7 USING THE PRIVATE CATALOG 7.1 Using The Private Catalog Referring the Private Catalog Following is the procedure for referring the private catalog. 1. Place the cursor at [1] on the Manage Enterprise Cloud screen and then click [2]. Customer Portal Ver

109 2. The Manage Catalog (Private Catalog tab) screen appears. Refer to the following table (information that can be referred with the Private Catalog tab) for contents to be displayed for each item. ver1.01 Customer Portal Ver

110 *Information that can be referred with the Private Catalog tab Item a b c d Contents to be displayed Storage capacity of this private catalog Information of template being processed Identification name of the template stored in this private catalog Disk capacity of the template stored in this private catalog Customer Portal Ver

111 7.1.2 Adding the Private Catalog Following is the procedure for adding the private catalog. * Only one private catalog can be added. 1. Place the cursor at [1] on the Manage Enterprise Cloud screen and click [2]. Customer Portal Ver

112 2. The Add Private Catalog screen appears. After inputting the necessary parameters, click [3]. *Please note that the billing amount will be changed. ver1.01 *Input rule applied on the Add Private Catalog screen. Input field Input contents Mandatory/ Optional Input condition a Text box/ slide box These items can be used for inputting or specifying the storage capacity (GB) subscribed as the computing resource pool. Mandatory Only half-width digits can be input. However, the decimal point cannot be input. Subscription unit is 10 (GB) and 10 to 4000 (GB) can be selected for capacity. Customer Portal Ver

113 3. Confirm that private catalog is added. Click [4]. 4. The Manage Tasks screen appears. Confirm that the status of the task of private catalog is "Completed" and then click [5] to complete. Customer Portal Ver

115 7.1.3 Editing the Private Catalog Following is the procedure for editing the storage capacity of the private catalog. 1. Open the Manage Catalog screen (Private Catalog tab), input necessary parameters and click [1]. *The capacity below the capacity currently used by the template cannot be set. *Input rule applied on the Private Catalog tab. Input field Input contents Mandatory/ Optional Input condition a Text box/ slide box These items can be used for inputting or specifying the storage capacity used as the private catalog. Optional Only half-width digits can be input. However, the decimal point cannot be input. Setting unit is 10 (GB) and 10 to 4000 (GB) can be selected for capacity. Customer Portal Ver

116 2. Confirm that private catalog is edited. Click [2]. 3. The Manage Tasks screen appears. Confirm that the status of the task of private catalog is "Completed" and then click [3] to complete. Customer Portal Ver

118 7.1.4 Deleting the Private Catalog Following is the procedure for deleting the private catalog. *If a template remains on the private catalog, catalog cannot be deleted. Refer to 2.4 Deleting Template. ver Open the Manage Catalog screen (Private Catalog tab) and click [1]. 2. The Warning screen appears. Check the warning and then click [2]. Customer Portal Ver

119 3. Confirm that private catalog is deleted. Click [3]. 4. The Manage Tasks screen appears. Confirm that the status of the task of private catalog is "Completed" and then click [4] to complete. Customer Portal Ver

121 7.2 Using the Template Referring the Template Following is the procedure for referring the template stored in the private catalog. 1. Place the cursor at [1] on the Manage Enterprise Cloud screen and click [2]. Customer Portal Ver

122 2. The Manage Catalog (Private Catalog tab) screen appears. Click the template to be referred. (Click [3] because the template to be referred this time is [test_vapp].) ver1.01 Customer Portal Ver

123 3. Check that detailed information of the template. Refer to the following table (information that can be referred with the Private Catalog tab) for contents to be displayed for each item. Click [4] to export data in the OVA format file. *Information that can be referred with the Private Catalog tab Item a b c Contents to be displayed Identification name of the virtual server of the source of this template Guest OS information of this template Total value of disk capacity of the virtual server of the source of this template Customer Portal Ver

124 7.2.2 Adding Template There are 2 methods for adding a template. a "The method in which the template is created by importing the OVA format file" b "The method in which the template is created with vapp" Following is the procedure for (a) "the method in which the template is created by importing the OVA format file". ver1.01 When executing this procedure, check conditions of the OVA format file that can be imported need to be checked with the separate sheet "Usage Guide for Importing the Virtual Server Image" in advance. For (b) "the method in which the template is created with vapp", refer to vapp operation in the separate sheet "Usage Guide for Computing Resource". 1. Open the Manage Catalog screen (Private Catalog tab) and click [1]. Customer Portal Ver

125 2. After inputting the necessary parameters, click [2]. When the dialog appears, select the OVA format file to be uploaded. ver1.01 *Refer to the following table (input rule applied on the Private Catalog tab) for input rules applied on each item. *Input rule applied on the Private Catalog tab. Item Input field Input contents Mandatory/ Optional Input condition a Text box This item can be used for inputting the identification name of template. Mandatory Up to 128 characters However, only half-width characters can be input. Customer Portal Ver

126 3. Confirm that the OVA format file is selected, and then click [3]. ver1.01 * To upload the template, free space, which is the total of vapp disk capacity and memory capacity before preparing the OVA format file, is required in the private catalog area.) Note that free space does not indicate the file size of the OVA format file. 4. Confirm that new template is added on the Manage Catalogs screen (Private Catalog tab). Customer Portal Ver

128 7.2.3 Editing the Template Following is the procedure for editing the identification name of the template stored in the private catalog. ver Click the template to be edited on the Manage Catalog screen (Private Catalog tab). (Click [1] because the template to be deleted this time is [test_vapp].) Customer Portal Ver

129 2. Check that detailed information of the template. After inputting the necessary parameters, click [2]. *Refer to the following table (input rule applied on the Private Catalog tab) for input rules applied on each item. *Input rule applied on the Private Catalog tab. Item Input field Input contents Mandatory/ Optional Input condition a Text box This item can be used for inputting the identification name of template again. Optional Up to 128 characters However, only half-width characters can be input. Customer Portal Ver

130 3. Confirm that edition of the identification name of the template is completed. Click [3]. 4. The Mange Tasks screen appears. Confirm that the status of the task of the template to be checked is "Completed" and then click [4]. (Click [4] because the template after editing the identification name is [test_vapp2], then click [4].) Customer Portal Ver

132 7.2.4 Deleting the Template Following is the procedure for deleting the template stored in the private catalog. 1. Click the template to be deleted on the Manage Catalog screen (Private Catalog tab). (Click [1] because the template to be deleted this time is [test_vapp].) Customer Portal Ver

133 2. Detailed information of the template is displayed. Click [2]. 3. The Warning screen appears. Check the warning and then click [3]. Customer Portal Ver

134 4. Confirm that the template is deleted. Click [4]. 5. The Manage Tasks screen appears. Confirm that the status of the task of the template to be checked is "Completed" and then click [5]. Customer Portal Ver

136 8 INTEGRATED NETWORK APPLIANCE 8.1 Using the Integrated Network Appliance Referring the Integrated Network Appliance This is the procedure for referring overview of the integrated network appliance. 1. Click [1] on the Manage Enterprise Cloud screen. Customer Portal Ver

137 2. The Manage Integrated Network Appliance screen appears and basic information can be checked. Refer to the following table (information that can be referred on the Manage Integrated Network Appliance screen) for contents to be displayed for each item. ver1.01 * Information that can be referred on the Manage Integrated Network Appliance screen Item Contents to be displayed a b c d e f g h i Existence of redundancy of integrated network appliance Plan of the integrated network appliance Existence/nonexistence of administrative right by operator of this integrated network appliance (customers have the administrative right and various operations can be executed.) Type of each subnet to which the integrated network appliance connects Identification name of each subnet to which the integrated network appliance connects Default gateway of each subnet to which the integrated network appliance connects Start point of the IP address block allocated to each subnet to which the integrated network appliance connects End point of the IP address block allocated to each subnet to which the integrated network appliance connects Subnet mask of the IP address block allocated to each subnet to which the integrated network appliance connects Customer Portal Ver

138 8.1.2 Changing Properties of the Integrated Network Appliance This is the procedure for changing properties of the integrated network appliance. 1. Existence/ nonexistence of redundant configuration can be selected by clicking the check box [1] for high availability on the Manage Integrated Network Appliance screen (Properties tab). If a check mark is put into the check box, redundant configuration is adopted. If the check mark is removed, single configuration is adopted. 2. The Warning screen appears. Check the warning and then click [2]. Customer Portal Ver

139 3. Confirm that the status of check box is changed and then click [3] Referring the Performance of the Integrated Network Appliance This is the procedure for referring the performance of the integrated network appliance. Click [1] on the Manage Integrated Network Appliance screen. Customer Portal Ver

140 2. The Performance tab appears. Performance to be referred can be selected from the pulldown menu at [2]. * The following figure is the screen that appears when ICMP is selected. ver Referring the Alert Information of the Integrated Network Appliance This is the procedure to refer the alert information of the integrated network appliance. 1. Click [1] on the Manage Integrated Network Appliance screen. Customer Portal Ver

141 2. The Alert tab appears and alert information can be referred. Customer Portal Ver

142 8.2 Using the Firewall Rule Referring the Firewall Following is the procedure for referring the firewall rule. 1. Click [1] on the Manage Integrated Network Appliance screen. Customer Portal Ver

143 2. The Firewall Rule tab appears. ver1.01 Refer to the following table (information that can be referred with the Firewall Rule tab) for contents to be displayed for each item. * Information that can be referred with the Firewall Rule tab Item Contents to be displayed a b c d e f g Global rule configured for this integrated network appliance Identification name of each firewall rule Source IP address and port number for each firewall rule ("Any" is selected when all IP addresses and port numbers are applicable.) Destination IP address and port number for each firewall rule ("Any" is selected when all IP addresses and port numbers are applicable.) Communication protocol to which each firewall rule is applied Policy of each firewall rule Enabling/ disabling each firewall Customer Portal Ver

144 8.2.2 Adding the Firewall Following is the procedure for adding the firewall rule. 1. Click [1] on the Firewall Rule tab. Customer Portal Ver

145 2. The Add Rule tab appears. After inputting the necessary parameters, click [2]. ver1.01 * Refer to the following table (input rules applied on the Add Firewall Screen for contents to be input on each item. Customer Portal Ver

146 * Input rules applied on the Add the Firewall Rule screen Input field Input contents Mandatory/ Optional Input condition a Text box Identification name of firewall rule Mandatory Half-width characters (1 to 80 characters) b Pulldown menu This item can be used for selecting the protocol type from TCP, UDP, TCP+UDP, ICMP and Any. Mandatory None c Text box This item can be used for inputting the source IP address. Mandatory IPv4 address (decimal notation with dots) or IPv4 address subnet When setting all source IPs, input "Any".) d Text box This item can be used for inputting the source port. Mandatory Half-width digits When setting all source ports, input "Any".) e Text box This item can be used for inputting the destination IP address. Mandatory IPv4 address (decimal notation with dots) or IPv4 address subnet When setting all destination IPs, input "Any".) f Text box This item can be used for inputting the destination port. Mandatory Half-width digits When setting all destination IPs, input "Any".) g Pulldown menu This item can be used for selecting Allow/Deny for contents of this rule. Mandatory None h Check box This item can be used for enabling or disabling this rule. * This rule can be enabled by putting the check mark on this check box. Optional None Customer Portal Ver

147 8.2.3 Editing the Firewall Following is the procedure for editing the firewall rule. 1. Click [1] for the firewall to be edited on the Manage Firewall Rule screen. Customer Portal Ver

148 2. The Edit Firewall Rule screen to be edited appears. After inputting the necessary parameters, click [2]. * Refer to "Input Rules Applied on the Add Firewall Rule in Adding the Firewall Rule". ver1.01 Customer Portal Ver

149 3. Confirm that contents are reflected on the list and then click [3]. Customer Portal Ver

150 8.2.4 Deleting the Firewall Following is the procedure for deleting the firewall rule. 1. Click [1] for the firewall to be deleted on the Manage Firewall Rule screen. 2. The Warning screen appears. Check the warning and then click [2]. Customer Portal Ver

151 3. Confirm that the firewall rule is deleted and then click [3]. Customer Portal Ver

152 8.3 Using the NAT Function Referring the NAT Rule Following is the procedure for referring the NAT rule of the integrated network appliance. 1. Click [1] on the Manage Integrated Network Appliance screen. Customer Portal Ver

153 2. The NAT Rule tab appears. ver1.01 Refer to the following table (information that can be referred with the NAT Rule tab) for contents to be displayed for each item. * Information that can be referred with the NAT Rule tab Item Contents to be displayed a b c d e f g Global rule configured for this integrated network appliance Target network of each NAT rule Type of each NAT rule (SNAT or DNAT) IP address and port number before conversion for each NAT rule (Select "Any" to make all IP addresses and port numbers applicable.) IP address and port number after conversion for each NAT rule (Select "Any" to make all IP addresses and port numbers applicable.) Protocol for each NAT rule Enabling/ disabling each NAT rule Customer Portal Ver

154 8.3.2 Using the SNAT Rule Adding the SNAT rule Following is the procedure for adding the SNAT rule. 1. Click [1] on the Manage NAT Rule screen. Customer Portal Ver

155 2. The Add SNAT Rule screen appears. After inputting the necessary parameters, click [2]. ver1.01 * Refer to the following table (input rules applied on the Add SNAT Rule screen) for contents to be input on each item. Customer Portal Ver

156 * Input rules applied on the Add SNAT Rule screen Input field Input contents Mandatory/ Optional Input condition a Pulldown menu This item can be used for selecting the destination network (target network) of the communication to which SNAT setting is applied. Mandatory None b Text box This item can be used for inputting the source IP address before conversion to which the SNAT setting is applied. Mandatory IPv4 address (decimal notation with dots) or IPv4 address subnet c Text box This item can be used for inputting the source IP address after conversion to which the SNAT setting is applied. Mandatory * Available IP varies depending on the selected target network. Target network Available IP address VPN transit Internet transit Server segment IP address of the interface connected to the VPN transit IP address of the interface connected to the Internet transit IP address of the IP address block allocated to the server segment d Check box This item can be used for enabling or disabling this rule. Optional Customer Portal Ver

157 Editing the SNAT rule Following is the procedure for editing the SNAT rule. 1. Click [1] for the SNAT rule to be edited on the NAT Rule tab. Customer Portal Ver

158 2. The Edit SNAT Rule screen to be edited appears. After inputting the necessary parameters, click [2]. * Refer to "Input Rules Applied on the Add SNAT Rule in Adding the SNAT Rule" for input rules applied on each item. 3. Confirm that contents are reflected on the list and then click [3]. Customer Portal Ver

159 Deleting the SNAT rule Following is the procedure for deleting the SNAT rule. 1. Click [1] for the SNAT rule to be deleted on the NAT Rule tab. 2. The Warning screen appears. Check the warning and then click [2]. Customer Portal Ver

160 3. Confirm that the SNAT rule is deleted and then click [3]. Customer Portal Ver

161 8.3.3 Using DNAT Adding the DNAT Rule Following is the procedure for adding the DNAT rule. 1. Click [1] on the NAT Rule tab. Customer Portal Ver

162 2. The Add DNAT Rule screen appears. After inputting the necessary parameters, click [2]. ver1.01 * Refer to the following table (input rules applied on the Add DNAT Rule screen) for contents to be input on each item. Customer Portal Ver

163 * Input rules applied on the Add DNAT Rule screen Input field Input contents Mandatory/ Optional Input condition a Pulldown menu This item can be used for selecting the source network of the communication to which DNAT setting is applied. Mandatory None b Pulldown menu This item can be used for selecting the protocol type from TCP, UDP, TCP&UDP, ICMP and Any. Mandatory None c Text box This item can be used for inputting the source IP address before conversion to which the DNAT setting is applied. Mandatory IPv4 address (decimal notation with dots) or IPv4 address subnet When setting all source IPs, input "Any".) d Text box This item can be used for inputting the destination port number before conversion. Mandatory Half-width digits When setting all destination IPs, input "Any".) e Text box This item can be used for inputting the destination IP address after conversion to which the DNAT setting is applied. Mandatory IPv4 address (decimal notation with dots) or IPv4 address subnet When setting all source IPs, input "Any".) f Text box This item can be used for inputting the destination port number after conversion. g Check box This item can be used for enabling or disabling this rule. Mandatory Optional Half-width digits When setting all destination IPs, input "Any".) Customer Portal Ver

164 Editing the DNAT rule Following is the procedure for editing the DNAT rule. 1. Click [1] for the DNAT rule to be edited on the Manage NAT Rule screen. Customer Portal Ver

165 2. The Edit DNAT Rule screen to be edited appears. After inputting the necessary parameters, click [2]. * Refer to "Input Rules Applied on the Add DNAT Rule screen in Adding the DNAT Rule" for input rule applied on each item. Customer Portal Ver

167 Deleting the DNAT rule Following is the procedure for deleting the DNAT rule. 1. Click [1] for the DNAT rule to be deleted on the NAT Rule tab. 2. The Warning screen appears. Check the warning and then click [2]. Customer Portal Ver

168 3. Confirm that the DNAT rule is deleted and then click [3]. Customer Portal Ver

169 8.4 Using the Static Routing Referring the Static Routing Following is the procedure for referring the static routing. 1. Click [1] on the Manage Integrated Network Appliance screen. Customer Portal Ver

170 2. The Static Routing tab appears. Refer to the following table (information that can be referred with the Static Routing tab) for contents to be displayed for each item. * Information that can be referred with the Static Routing tab Item a b c d e f Contents to be displayed Default gateway of this integrated network appliance Global rule configured for this integrated network appliance Identification name of each static routing Destination network of each static routing Next hop of each static routing Target network of each static routing Customer Portal Ver

171 8.4.2 Changing the Default Gateway Following is the procedure for changing the default gateway. 1. Click [1] on the Static Routing tab. Customer Portal Ver

172 2. Select an option from [2] and click [3]. Customer Portal Ver

173 8.4.3 Adding the Static Routing Following is the procedure for adding the static routing. 1. Click [1] on the Static Routing tab. 2. The Add Static Routing screen appears. After inputting the necessary parameters, click [2]. * Refer to the following table (input rules applied on the Add Static Routing screen) for contents to be input on each item. * Input rules applied on the Add Static Routing screen Customer Portal Ver

174 Input field Input contents Mandatory/ Optional Input condition a Text box Identification name of static routing Mandatory Half-width characters (1 to 80 characters) b Pulldown menu This item can be used for selecting the L2 network, which will be the next destination of communication to which this rule is applied. Mandatory None c Text box This item can be used for inputting the destination L3 network, which will be applicable. Mandatory IPv4 address (decimal notation with dots) or IPv4 address subnet d Text box This item can be used for inputting next hop. Mandatory * Available IPs vary depending on the target network. Target network VPN transit Internet transit Server segment Available IP address IP address of the interface connected to the VPN transit of VPN gateway IP address of the interface connected to the Internet transit of Internet gateway IP address of the IP address block allocated to the server segment Customer Portal Ver

175 8.4.4 Editing the Static Routing Following is the procedure for editing the static routing. 1. Click [1] on the static routing to be edited on the Static Routing tab. Customer Portal Ver

176 2. The Edit Static Routing screen appears. After inputting the necessary parameters, click [2]. ver1.01 * Refer to "Input Rules Applied on the Add Static Routing screen in Adding the Static Routing" for input rules applied on each item. 3. Confirm that contents are reflected on the list and then click [3]. Customer Portal Ver

177 8.4.5 Deleting the Static Routing Following is the procedure for deleting the static routing. 1. Click [1] on the static routing to be deleted on the Static Routing tab. 2. The Warning screen appears. Check the warning and then click [2]. Customer Portal Ver

178 3. Confirm that the static routing is deleted and then click [3]. Customer Portal Ver

179 8.5 Using the IPsec Termination Rule Referring the IPsec Termination Rule Following is the procedure for referring the IPsec termination rule. 1. Click [1] on the Manage Integrated Network Appliance screen. Customer Portal Ver

180 2. The IPsec Termination Rule tab appears. ver1.01 Refer to the following table (information that can be referred with the IPsec Termination Rule tab) for contents to be displayed for each item. * Information that can be referred with the IPsec Termination Rule tab Item a b c d e f g h Contents to be displayed Enabling/ disabling the IPsec termination setting Identification name of each IPsec termination rule Local end point of each IPsec termination rule Peer end point of each IPsec termination rule Enabling/ disabling each IPsec termination setting Status of each IPsec termination rule (healthy/unhealthy) Destination of local network connected with each each IPsec termination rule Destination of peer network connected with each each IPsec termination rule Customer Portal Ver

181 8.5.2 Enabling/ Disabling the IPsec Termination Function Following is the procedure for enabling/disabling the IPsec termination rule. 1. When enabling the IPsec termination function on the IPsec Termination Rule tab, click [1] and [2] to enable the IPsec termination function. 2. When disabling the IPsec termination function, remove the check mark on the check box [3] and then click [4] to enable the IPsec termination function. Customer Portal Ver

182 8.5.3 Adding the IPsec Termination Rule Following is the procedure for adding the IPsec termination rule. 1. Click [1] on the IPsec Termination Rule tab. Customer Portal Ver

183 2. The Add IPsec Termination Rule screen appears. After inputting the necessary parameters, click [2]. * Refer to the following table (input rules applied on the Add IPsec Termination Rule screen) for contents to be input on each item. Customer Portal Ver

184 * Input rules applied on the Add IPsec Termination Rule screen Input field Input contents Mandatory/ Optional Input condition a Text box This item can be used for inputting the identification name of each IPsec termination rule. b Text box This item can be used for inputting the description of this IPsec termination rule. Mandatory Optional Half-width characters (1 to 80 characters) Half-width characters (1 to 80 characters) c Check box This item can be used for enabling/disabling this rule. Optional None d List This item can be used for selecting the server segment connected to the external VLAN with IPsec communication. e Text box This item can be used for inputting the external VLAN connected with IPsec communication. Mandatory Mandatory None IPv4 address subnet f Pulldown menu This item can be used for selecting the interface of the integrated network appliance terminating the IPsec communication. Mandatory None g Text box This item can be used for inputting a unique ID configured for the integrated network appliance in use. h Text box This item can be used for inputting the IS specified by the IPsec terminal equipment at the external VLAN side. i Text box This item can be used for inputting the fixed IP used for IPsec communication, which is allocated to the IPsec termination equipment at the external VLAN. Optional Mandatory Mandatory Half-width characters (1 to 80 characters) Half-width characters (1 to 80 characters) IPv4 address (decimal notation with dots) or IPv4 address subnet When setting all source IPs, input "Any".) j Pulldown menu This item can be used for selecting the encryption protocol used for IPsec communication. Mandatory None k Text box This item can be used for inputting the Mandatory Half-width characters Customer Portal Ver

185 Input field Input contents Mandatory/ Optional Input condition common key used for authentication. (32 to 128 characters) Including at least one upper case letter, lower case letter and number l Text box This item can be used for inputting the common key used for authentication again for confirmation. Mandatory The same character string as that input in k m Text box This item can be used for setting the maximum value of one frame, which is transmitted and received with IPsec communication. Mandatory Half-width digits in the range from 1200 to Editing the IPsec Termination Rule Following is the procedure for editing the IPsec termination rule. 1. Click [1] for the IPsec termination rule to be edited on the IPsec Termination Rule tab. 2. The Edit IPsec Termination Rule screen to be edited appears. After inputting the necessary parameters, click [2]. * Refer to "Input Rules Applied on the Add IPsec Termination Rule screen in Adding the IPsec Termination Rule". Customer Portal Ver

187 8.5.5 Deleting the IPsec Termination Rule Following is the procedure for deleting the IPsec termination rule. 1. Click [1] for the IPsec termination rule to be deleted on the IPsec Termination Rule tab. 2. The Warning screen appears. Check the warning and then click [2]. 3. Confirm that the IPsec termination rule is deleted and click [3]. Customer Portal Ver

188 8.6 Registering the Load Balancer Pool Referring the Load Balancer Pool Following is the procedure for referring the load balancer pool. 1. Click [1] on the Manage Integrated Network Appliance screen. 2. The Load Balancer - Pool tab appears. Refer to the following table (information that can be referred with the Load Balancer - Pool tab) for contents to be displayed for each item. Customer Portal Ver

189 * Information that can be referred with the Load Balancer - Pool tab Item a b c d e f g h i Contents to be displayed Identification name of each load balancer pool Description of each load balancer pool Number of members included in each load balancer pool Protocol used for distributing load for each load balancer pool Port number used for distributing load for each load balancer pool Port number used for monitoring each load balancer pool Load distribution method used for distributing load for each load balancer pool Intervals for checking health of each load balancer pool Time-out value for checking health of each load balancer pool Customer Portal Ver

190 8.6.2 Adding the Load Balancer Pool Following is the procedure for adding the load balancer pool. 1. Click [1] on the Manage Load Balancer Pool screen. Customer Portal Ver

191 2. The Add Load Balancer Pool screen appears. Input the necessary parameters. ver1.01 * Refer to the following table (input rules applied on the Add Load Balancer Pool screen) for input rules for each item. Customer Portal Ver

192 * Input rules applied on the Add Load Balancer - Pool screen Input field Input contents Mandatory/ Optional Input condition a Text box This item can be used for inputting the identification name of the load balancer pool. Mandatory Half-width characters (1 to 80 characters) b Text box This item can be used for inputting the description of the load balancer pool. Optional Half-width characters (1 to 80 characters) c Check box This item can be used for enabling the service to which this rule is applied. Mandatory None d Pulldown menu This item can be used for selecting the load balancing method for each applicable service. Mandatory None e Text box This item can be used for inputting the port number to which this rule is applied for each applicable service. Mandatory Half-width digits f Text box This item can be used for inputting the port number used for monitoring health of each applicable service. Mandatory Half-width digits g Pulldown menu This item can be used for selecting the health check method for each applicable service. Mandatory None h Text box This item can be used for inputting the number of seconds for intervals of health check for each applicable service. Mandatory Half-width digits 5 seconds is input as the recommended value by default. i Text box This item can be used for inputting the number of seconds of time-out when performing health check for each applicable service. j Text box This item can be used for inputting the healthy threshold number for health check for each applicable service. The server that health check succeeds for the number of Mandatory Mandatory Half-width digits 15 seconds is input as the recommended value by default. Half-width digits 2 seconds is input as the recommended value Customer Portal Ver

193 Input field Input contents Mandatory/ Optional Input condition times configured here continuously is treated as "healthy". by default. k Text box This item can be used for inputting the unhealthy threshold number for health check for each applicable service. The server that health check succeeds for the number of times configured here continuously is treated as "unhealthy". Mandatory Half-width digits 3 seconds is input as the recommended value by default. l Text box This item can be used for inputting the URI for confirmation when applying HTTP. Mandatory Half-width characters (1 to 80 characters) Customer Portal Ver

194 3. Click [2] on the Add Load Balancer - Pool screen. Customer Portal Ver

195 4. Open the Add Load Balancer - Pool Member screen and input member information. Continue [3] to add members. After inputting the necessary parameters, click [4]. * Refer to the following table (input rules applied on addition of member on the Add Load Balancer - Pool screen) for input rules applied on each item. * Input rules applied on the Add Load Balancer - Pool screen Input field Input contents Mandatory/ Optional Input condition a Text box This item can be used for inputting the IP address of the server. Mandatory IPv4 address (decimal notation with dots) b Text box This item can be used for inputting the "weight" of the load to be distributed. It is possible to set the ratio of the load distributed to each member through ratio of this value. Mandatory Half-width digits When "0" is input, the member is disabled. c Text box This item can be used for inputting the port number of the applicable service. Mandatory Half-width digits d Text box This item can be used for inputting the port number for monitoring for applicable service. Mandatory Half-width digits Customer Portal Ver

196 8.6.3 Editing the Load Balancer Pool Following is the procedure for editing the load balancer pool. 1. Click [1] for the load balancer pool to be edited on the Manage Load Balancer Pool screen. 2. The Edit Load Balancer Pool screen to be edited appears. After inputting the necessary parameters, click [2]. * Refer to "Input Rules Applied on the Add Load Balancer - Pool Screen and Input Rules Applied on Adding Member on the Add Load Balancer - Pool Screen in Adding the Load Balancer - Pool" for input rules applied on each item. Customer Portal Ver

197 3. Confirm that contents are reflected on the list and then click [3] Deleting the Load Balancer - Pool Following is the procedure for deleting the load balancer - pool. 1. Click [1] for the load balancer pool to be deleted on the Manage Load Balancer - Pool screen. 2. The Warning screen appears. Check the warning and then click [2]. Customer Portal Ver

198 3. Confirm that the load balancer pool is deleted and then click [3]. Customer Portal Ver

199 8.7 Utilizing the Load Balancer - Virtual Servers Referring the Load Balancer - Virtual Servers Following is the procedure for referring the load balancer - virtual servers. 1. Click [1] on the Manage Integrated Network Appliance screen. 2. The Load Balancer - Virtual Server tab appears. Customer Portal Ver

200 8.7.2 Adding the Load Balancer Virtual Server Following is the procedure for adding the load balancer - virtual server. 1. Click [1] on the Load Balancer - Virtual Server screen (Actions tab). 2. The Add Load Balancer - Virtual Server screen appears. After inputting the necessary parameters, click [2]. * Refer to the following table (input rules applied on the Add Load Balancer - Virtual Server screen) for input rules applied for each item. Customer Portal Ver

201 * Input rules applied on the Add Load Balancer - Virtual Servers screen Input field Input contents Mandatory/ Optional Input condition a Text box This item can be used for inputting the identification name of the server. Mandatory Half-width characters (1 to 80 characters) b Text box This item can be used for inputting description of the server. Optional Half-width characters (1 to 80 characters) c Pulldown menu This item can be used for selecting the network to which this rule is applied. Mandatory None d Text box This item can be used for inputting the IP address. Mandatory IPv4 address (decimal notation with dots) e Pulldown menu This item can be used for selecting a pool. Mandatory None f Check box This item can be used for enabling/disabling this rule. Mandatory None g Check box This item can be used for enabling/disabling the applicable service. Mandatory None h Text box This item can be used for inputting the port of applicable service. Mandatory Half-width digits i Pulldown menu This item can be used for selecting the method for maintaining session in the applicable service. Mandatory None j Text box When Cookie is selected, this item can be used for inputting the Cookie to be inserted. Mandatory Half-width characters (1 to 80 characters) k Pulldown menu When Cookie is selected, this item can be used for selecting Cookie Mode. Mandatory None Customer Portal Ver

202 8.7.3 Editing the Load Balancer Virtual Server Following is the procedure for editing the load balancer - virtual server. 1. Click [1] for the load balancer virtual server to be edited on the Load Balancer - Virtual Servers tab. Customer Portal Ver

203 2. The Edit Load Balancer - Virtual Servers screen to be edited appears. After inputting the necessary parameters, click [2]. ver1.01 * Refer to "Input Rules Applied on the Add Load Balancer - Virtual Servers Screen in Adding the Load Balancer Virtual Server" for input rules applied for each item. 3. Confirm that contents are reflected on the list and then click [3]. Customer Portal Ver

204 8.7.4 Deleting the Load Balancer - Virtual Servers Following is the procedure for deleting the load balancer - virtual server. 1. Click [1] for the load balancer - virtual server to be deleted on the Manage Load Balancer - Virtual Servers screen. 2. The Warning screen appears. Check the warning and then click [2]. 3. Confirm that the load balancer - Virtual Servers deleted and then click [3]. Customer Portal Ver

205 9 VFIREWALL 9.1 Using Filter Rules Reference to Filter Rules This describes the procedures to find information on vfirewall filter rules. 1. Click [1] form the BHEC management screen. 2. Click the interface that you want to find from the vfirewall management screen (filter type). (For this example, click [2] to see interface inet.) Customer Portal Ver

206 3. The filter rules for each interface will appear. Please check the content for each item from the chart below (information found on filter rule tabs). ver1.01 *Information on filter rule tabs. Item Content a b c d e f g h The priority of this filter rule (applied by ascending order for figures from 101 and above) The identifier for this filter rule The sending IP address of this filter rule The sending service of this filter service The receiving IP address of this filter rule The receiving service of this filter rule The allow and deny of the communications for this filter rule Whether this filter rule is valid and invalid Customer Portal Ver

207 9.1.2 Adding Filter Rules This describes the procedures to find information on adding vfirewall filter rules. 1. Click the interface you want to add to the rule from the vfirewall management screen (filter rule tab). (For this example, click [1] as we want to add the communication rule from the internet, the interface will be inet.) 2. Click [2] after the existing filter rules of each interface appears. Customer Portal Ver

208 3. Click [3] after entering the required parameters. *Please check the below chart (input rules for additional filter rule screens) on input rules for each item. *Input rules for additional filter rule screen Item Input Column Content Required or Optional Input Conditions a Text box Enter the identifier name of the file rule Required Up to 40 characters, however input one-byte characters only. b Text box Enter the adaptation priorities of the filter rule Required Can input only 101 one-byte characters. Applied to figures in ascending order. c Pull down Select the sending IP address Required Can select from registered IP address objects and IP address group. Must set up an IP address object beforehand when setting the nonregistered IP address to the IP Customer Portal Ver

209 Item Input Column Content Required or Optional Input Conditions address object. Select Any when there is no particular setting required (set up using the sending IP address). d e f Pull down Select the sending service Pull down Select the receiving IP address Pull down Select the receiving service Required Can select from registered sever objects and service groups. Must register service object beforehand when setting nonregistered ports and ICMP Type to service objects. Select Any when there is no particular setting required (set up using the sending IP address). Required Can select from registered IP address objects and IP address groups. Must set up an IP address object beforehand when setting the nonregistered IP address to the IP address object. Select Any when there is no particular setting required (set up using the sending IP address). Required Can select from the registered service object and service groups. Must register the service object beforehand when setting nonregistered port and ICMP Type to service object. Select Any when there is no particular setting required (set up using the receiving IP address). g Check box Select the valid and invalid filter rules Optional None h Pull down Select the communication allow or deny filter rules Optional None Customer Portal Ver

210 9.1.3 Editing Filter Rules This describes the procedures to find information on editing vfirewall filter rules. 1. Click the interface you want to edit from the vfirewall management screen (filter rule tab). (For this example, click [1] to edit the communication rule from the internet and add interface [inet] to the rules.) 2. Click [2] after the existing filter rules of each interface appears. Customer Portal Ver

211 3. Click [3] after entering the required parameters. *Please refer to Adding filter rules Procedure 3. *Input rules on adding filter rules for input rules on each item. Customer Portal Ver

212 9.1.4 Deleting Filter Rules This describes the procedures to find information on deleting vfirewall filter rules. 1. Click the interface that has the filter rule you want to delete from the vfirewall management screen (filter rule tab). (For this example, click [1] as we want to delete the communication rule from the internet, the editing interface is [inet].) 2. Click [2] after the existing filter rules of each interface appears. Customer Portal Ver

213 3. A warning screen will appear. Click [3] after checking the warning screen. 4. Click [4] after checking that the filter rule has been deleted. 5. The task management screen will appear. Click [5] after checking that the task status is completed to finalize the procedure. Customer Portal Ver

214 6. Click [6] to see and check more detailed information of the task. Customer Portal Ver

215 9.2 Using NAT/NAPT Rules Reference to NAT/NAPT Rules This describes the procedures to find information on vfirewall NAT/NAPT rules. 1. Click [1] from the vfirewall management screen (filter rule tab). 2. Click the rule you want to find information on from the vfirewall management screen (NAT/NAPT rule tab). (For this example, click [2] as information we need is NAT rule.) Customer Portal Ver

216 3. The NAT rule will appear. Please check the below chart (for information on NAT/NAPT rules tab) for information on each item. *Information to be found on NAT/NAPT rule tab Item a b c d e f Content The identifier name for this NAT/NAPT rule The outer interface set for this NAT/NAPT rule The outer IP address to change this NAT/NAPT. The inner interface to set this NAT/NAPT rule The inner IP address to change this NAT/NAPT. The valid and invalid filter rules Customer Portal Ver

217 9.2.2 Adding NAT/NAPT Rules This describes the procedures to add the vfirewall NAT/NAPT rules. 1. Click [1] from the vfirewall management screen (filter rule tab). 2. Click the additional rule from the vfirewall management screen (NAT/NAPT rule tab). (For this example, click [2] as the additional rule is NAT rule.) 3. Click [3] after the existing NAT rule appears. Customer Portal Ver

218 4. Click [4] after entering the required parameters. *Please check the below chart (input rules for additional NAT/ NATP rule screen) on input rules for each item.) ver1.01 *Input rules for additional NAT/NAPT rules Item Input Column Content Required or Optional Input Conditions a Text box Enter the identifier name of NAT/NAPT rule Required Up to 40 characters, however, can only enter one-byte characters. b Pull down Select the outer interface you want to apply on the NAT/NAPT settings Required None c Pull down Select the communication sending IP address you want to apply on the NAT/NAPT setting Required Can select from registered IP address objects d Pull down Select the inner interface after applying the NAT/NAPT setting Required None e Pull down Select the receiving IP address object after applying the NAT/NAPT setting Required Can select from registered IP address objects f Check box Select the valid and invalid NAT/NAPT rules Optional None Customer Portal Ver

219 9.2.3 Editing NAT/NAPT Rules This describes the procedures in editing vfirewall NAT/NAPT rules. 1. Click [1] from the vfirewall management screen (filter rule tab). 2. Click the rule you want to edit from the vfirewall management screen (NAT/NAPT rule tab). (For this example, click [2] to edit NAT rule.) Customer Portal Ver

220 3. Click [3] after the existing NAT rule appears. 4. Click [4] after entering the required parameters. Please check Additional NAT/NAPT rules Procedure 4. Input rules for additional NAT/NAPT rules for input rules for each item. Customer Portal Ver

221 9.2.4 Deleting NAT/NAPT Rules This describes the procedures in deleting vfirewall NAT/NAPT rules. 1. Click [1] from the vfirewall management screen (filter rule tab). 2. Click the rule you want to delete from the vfirewall management screen (NAT/NAPT rule tab). (For this example, click [2] to delete rule NAT rule.) 3. Click [3] after the existing NAT rule appears. Customer Portal Ver

222 4. Click [4] after checking the warning screen. 5. Click [5] to check that the NAT rule has been deleted. 6. The task management screen will appear. Click [6] after checking that the task status is completed to finalize the procedure. Customer Portal Ver

223 7. Click [7] to see and check the detailed information of the task. 9.3 Using Static Routing Reference to Static Routing This describes the procedures to find information on vfirewall static routing. 1. Click [1] from the vfirewall management screen (filter rule tab). 2. Click [2] from the vfirewall management screen (route tab). Customer Portal Ver

224 3. The static routing settings will appear. Please check the below chart (information on route tab) for content on each item. *Information on route tabs Item a b c d e Content The identifier name of this static routing The sending network address of this static routing The gateway of this static routing The interface that will be the sender after the applying this static routing The validity and invalidity of this static routing Adding Static Routing This describes the procedures in adding vfirewall static routing. 1. Click [1] from the vfirewall management screen (filter rule tab). Customer Portal Ver

225 2. Click [2] from the vfirewall management screen (route type). 3. Click [3] after the existing static routing setting appears. 4. Click [4] after entering the required parameters. *Please check the below chart (input rules for adding static routing screen) for input rules for each item. Customer Portal Ver

226 *Input rules for adding static routing Item Input Column Content Required or Optional Input Conditions a Text box Enter the identifier name for this static routing b Pull down Select the sending network address for this static routing c Pull down Select the gateway for this static routing d Pull down Select the packet output interface after applying the static routing Required Required Required Required Up to 40 characters, however, can only enter one-byte characters Can select from registered IP address objects Can select from registered IP address objects Cannot route from the same input and output interface e Check box Select the valid and invalid static routing Optional None Customer Portal Ver

227 9.3.3 Editing Static Routing This describes the procedures in editing vfirewall static routing. 1. Click [1] from the vfirewall management screen (filter rule tab). 2. Click [2] from the vfirewall management screen (route tab). 3. Click [3] after the existing static routing setting appears. Customer Portal Ver

228 4. Click [4] after entering the required parameters. *Please check Adding Routing Procedure 4 * Input rules for adding static routing for input rules on each item. ver1.01 Customer Portal Ver

229 9.3.4 Deleting Static Routing This describes the procedures in deleting vfirewall static routing. 1.Click [1] from the vfirewall management screen (filter rule tab). 2. Click [2] from the vfirewall management screen (route tab). 3. Click [3] after the existing static routing setting information appears. Customer Portal Ver

230 4. Click [4] after checking the warning screen. 5. Click [5] after checking that the static routing has been deleted. 6. Click [6] after checking that the task status on the task management screen is completed. Customer Portal Ver

231 7. Click [7] to see the detailed information of the task. Customer Portal Ver

232 9.4 Using Service Group Reference to Service Group This describes the procedures in finding information on vfirewall service group. 1. Click [1] on the vfirewall management screen (filter rule tab). 2. Click [2] on the vfirewall management screen (service tab). Customer Portal Ver

233 3. The service group settings will appear. Please check the below chart (information to find service tab) for the content of each item. *Information on service group tab. Item a b c Content The identifier name of this service group The number of services in this service group The protocol of this service group Adding Service Groups This describes the procedures in adding vfirewall service groups. 1. Click [1] on the vfirewall management screen (filter rule tab). Customer Portal Ver

234 2. Click [2: on the vfirewall management screen (service tab). 3. Click [3] after the existing service group settings appear. Customer Portal Ver

235 4. The additional service group screen will appear. Click [4] after entering the required parameters. *Please check the below chart (input rules for adding service group screens) for input rules for each item. *Input rules for adding service group screens Item Input Column Content Required or Optional Input Conditions a Text box Enter the identifier name of this service group b Pull down Select the type of protocol c Pull down Select the service object you want to group Required Required Required Up to 40 characters, however, only enter one-byte characters None None Customer Portal Ver

236 9.4.3 Editing Service Groups This describes the procedures in editing vfirewall service groups. 1. Click [1] on the vfirewall management screen (filter tab). 2. Click [2] on the vfirewall management screen (service tab). 3. Click [3] after the existing service group settings appear. Customer Portal Ver

237 4. The additional vfirewall service group screen will appear. Click [4] to enter the required parameters. *Please refer to Procedures 4. *input rules to adding service group screens to input rules on each item. Customer Portal Ver

238 9.4.4 Deleting Service Group This describes the procedures in deleting vfirewall service groups. 1. Click [1] on the vfirewall management screen (filter tab). 2. Click [2] on the vfirewall management screen (service tab). 3. The existing service group settings will appear. (For this example, click [3] to delete service group TCP_DNS.) *Please reboot after deleting, as the service group cannot be deleted if there is a member (service object) remaining in the service group. Customer Portal Ver

239 4. A warning screen will appear. Click [4] after checking the warning screen. 5. Click [5] after checking that the service group has been deleted. 6. The task management screen will appear. Click [6] after checking that the task status is complete to finalize the procedure. Customer Portal Ver

240 7. Click [7] to check the detailed information of the task. 9.5 Using Service Objects Reference to service objects This describes the procedures in finding information on vfirewall service objects. 1. Click [1] on the vfirewall management screen (filter rule tab). 2. Click [2] on the vfirewall management screen (service tab). Customer Portal Ver

241 3. The service object settings will appear. Please check the below chart (information on service tabs) to the content of each item. ver1.01 Customer Portal Ver

242 *Information on service tabs Item a b c Content The identifier name for this service object The port number for this service object The protocol for this service object Adding Service Objects This describes the procedures in adding vfirewall service objects. 1. Click [1] on the vfirewall management screen (filter rule tab). 2. Click [2] on the vfirewall management screen (service tab). Customer Portal Ver

243 3. Click [3] after the existing service object settings appear. 4. The additional vfirewall service object screen will appear. Click [4] after entering the required parameters. * Please check the below chart (input rules on adding service objects screen) for input rules on each item. Customer Portal Ver

244 *Input rules for adding service object screen Item Input Column Content Required or Optional Input Conditions a Text box Enter the identifier name in this service object Required Up to 40 characters, however, only enter one-byte characters. b Text box Enter the port number and ICMP Type Required For protocol TCP: one byte from 1 to For protocol ICMP: cannot enter c Pull down Select the type of protocol Required None Editing Service Objects This describes the procedures in editing the vfirewall service objects. 1. Click [1] on the vfirewall management screen (filter rule tab). 2. Click [2] on the vfirewall management screen (service tab). Customer Portal Ver

245 3. Click [3] after the existing service object settings appear. Customer Portal Ver

246 4. Click [4] after entering the required parameters. *Please refer to Adding service group Procedure 4 *Input rules for additional service object screen for input rules on each item. Customer Portal Ver

247 9.5.4 Deleting Service Objects This describes the procedures in deleting vfirewall service objects. 1. Click [1] on the vfirewall management screen (filter rule tab). 2. Click [2] on the vfirewall management screen (service tab). Customer Portal Ver

248 3. Click [3] after the existing service object settings appear. 4. A warning screen will appear. Click [4] after checking the warning screen. Customer Portal Ver

249 5. Click [5] after checking that the service object has been deleted. 6. The task management screen will appear. Click [6] after checking that the task status is completed and to finalize the procedure. Customer Portal Ver

250 7. Click [7] to check the detailed information of the task. 9.6 Using IP Address Groups Reference to IP Address Group This describes the procedures to find information on vfirewall IP address groups. 1. Click [1] on the vfirewall management screen (filter rule tab). Customer Portal Ver

251 2. Click [2] on the vfirewall management screen (address tab). 3. The IP address group settings will appear. Please check the below chart (information on the address tab) for contents of each item. *Information on address tab Item a b Content The identifier name of the IP address group The number of IP address objects included in the IP address group Customer Portal Ver

252 9.6.2 Adding IP Address Groups This describes the procedures in adding vfirewall address groups. 1. Click [1] on the vfirewall management group (filter rule tab). 2. Click[2] on the vfirewall management screen (address tab). 3. Click [3] after the existing address group settings appear. Customer Portal Ver

253 4. The additional IP address group screen will appear. Click [4] after entering the required parameters. *Please check the below chart (input rules in adding IP address group screen) for input rules for each item. *Input rules on adding IP address group screen Item Input Column Content Required or Optional Input Conditions a Text box Enter the identifier name for this address group Required Up to 40 characters, however, only enter one-byte characters. b Pull down Select the address object Optional None Customer Portal Ver

254 9.6.3 Editing IP Address Group This describes the procedures in editing vfirewall IP address group. 1. Click [1] on the vfirewall management screen (filter rule tab). 2. Click [2] on the vfirewall management screen (address tab). Customer Portal Ver

255 3. The existing IP address group settings will appear. Click the address group you want to edit. ver1.01 (For this example click [3] to edit the address group test_group.) 4. The editing IP address group screen will appear. Click [4] after entering the required parameters. *Please refer to Adding IP address group Procedure 4 * Input rules for adding IP address group screen for input rules on each item. Customer Portal Ver

256 9.6.4 Deleting IP Address Group 1. Click [1] on the vfirewall management screen (filter rule tab). 2. Click [2] from the vfirewall management screen (address tab). Customer Portal Ver

257 3. Click the IP address group you want to delete. (For this example, click [3] to delete IP address group test group.) *Please reboot after deleting the address group, as the IP address group cannot be delete if there is a member (IP address object) remaining in the address group. 4. A warning screen will appear. Click [4] after checking the warning screen. Customer Portal Ver

258 5. Click [5] after checking that the IP address group has been deleted. 6. The task management screen will appear. Click [6] after checking that the task status is completed and to finalize the procedure. Customer Portal Ver

259 7. Click [7] to check the detailed information of the task. 9.7 Using IP Address Objects Reference to IP Address Objects This describes the procedures in finding information on the vfirewall IP address objects. 1. Click [1] on the vfirewall management screen (filter rule tab). Customer Portal Ver

260 2. Click [2] on the vfirewall management screen (address tab). 3. The IP address object settings will appear. Please check the below chart (information on address tabs) for content on each item. *Information on address tabs Item a b c Content The identifier name of this address object The IP address or network for this address object The IP address or network for this address object Customer Portal Ver

261 9.7.2 Adding IP Address Objects This describes the procedures in adding vfirewall address objects. 1. Click [1] on the vfirewall management screen (filter rule tab). 2. Click [2] on the vfirewall (address tab). 3. Click [3] after the existing address object settings appear. Customer Portal Ver

262 4.The additional IP address object screen will appear. Click [4] after entering the required parameters. ver1.01 *Please check the below chart (input rules on adding IP address object screens) for the input rules for each item. *Input rules for adding IP address object screen Item Input Column Content Required or Optional Input Conditions a Text box Enter the identifier name of this address object b Text box Enter the IP address of this address object c Text box Enter the subnet of this address object. (Will be set as network when entering and host when not entering. Required Required Optional Up to 40 characters, however, only enter onebyte characters. IPv4 subnet (decimal notation with dots and prefix length) Customer Portal Ver

263 9.7.3 Editing IP Address Objects This describes the procedures in editing vfirewall IP address objects. 1. Click [1] on the vfirewall management screen (filter rule tab). 2. Click[2] on the vfirewall management screen (address tab). 3. The existing service object settings will appear. (For this example click [3] to edit the service object test.) Customer Portal Ver

264 4. Click [4] after entering the required parameters. *Please refer to Adding IP address objects Procedure 4 *Input rules for adding IP address object screen for input rules for each item Deleting IP Address Objects This describes the deleting procedures for vfirewall IP address objects. 1. Click [1] on the vfirewall management screen (filter rule tab). 2. Click [2] on the vfirewall (address tab). Customer Portal Ver

265 3. Click the IP address object you want to delete. (For this examples click [3] to delete IP address object test.) 4. A warning screen will appear. Click [4] after checking the warning screen. 5. Click [5] after checking that the NAT rule has been deleted. Customer Portal Ver

266 6. The task management screen will appear. Click [6] after checking that the task status is completed and to finalize the procedure. 7. Click [7] to check the detailed information of the task. Customer Portal Ver

267 9.8 Resource Management Resource Reference This describes the procedures to find information on vfirewall resources. 1. Click [1] on the vfirewall management screen (filter rule tab). 2. Click [2] on the vfirewall management screen (resource tab). Customer Portal Ver

268 3. The resources allocated to the vfirewall will appear. Please check the below chart (information on resource tabs) for content on each item. *Information on resource tab Item a b c d e f g Content The resource level of this vfirewall The usage bandwidth for this vfirewall The number of filtering rules set for this vfirewall The number of NAT/ NAPT rules set for this vfirewall The number of static routing set for this vfirewall The number of network groups set for this vfirewall The number of service groups set for this vfirewall 4. Click [3] to see the detailed information on the resource level. Customer Portal Ver

269 5. Please check the below chart (information on resource tabs) for content on each item. *Information on filter rule tabs Item a b c d e f g Content Each resource level The traffic processing performance in each resource level The maximum number of filter rule settings in each resource level The maximum number of NAT/NAPT rules in each resource level The maximum number of static routing settings in each resource level The maximum number of IP address group settings in each resource level The maximum number of service group settings in each resource level Customer Portal Ver

270 9.8.2 Editing Resources This describes the procedures in editing resources. 1. Click [1] on the vfirewall management screen (filter rule tab). 2. Click [2] on the vfirewall management screen (resource tab). 3. Click [3] after the existing resource level settings appear. Customer Portal Ver

271 4. Click [4] after entering the required parameters to change the resource levels. *Please check the below chart (input rules for editing the resource screen9 for input rules. ver1.01 *Input rules on editing resource screen Item Input Column Content Required or Optional Input Conditions a Pull down Select the resource for this vfirewall Required None Customer Portal Ver

272 9.9 Check the Performance Reference to Performance This describes the procedures in finding information on vfirewall performances. 1. Click [1] on the vfirewall management screen (filter rule tab). 2. A pull down menu will appear after clicking [2] on the vfirewall management screen (performance tab). Customer Portal Ver

273 3. Select the graph title you want information on from the pull down list. (For this example click [3] for the graph title ICMP.) 4. The information of the graph will appear. Please check the below chart (information on ICMP graph) for contents of each item. Click [4] when exporting the data as a CSV file. *Information on ICMP graph Item a Content Maximum RTT value for ICMP Customer Portal Ver

274 9.10 Check the Alarm Reference on Alarm This describes the procedures on finding information on vfirewall alarms. 1. Click [1] on the vfirewall management screen (filter rule tab). 2. Click [2] on the vfirewall management screen (alarm tab). Customer Portal Ver

275 3. The information on vfirewall alarm will appear. Please check the below chart (information on alarm tabs) for content on each item. ver1.01 *Information on alarm tabs Item a b c d e f Content IDs allocated to this alarm Monitoring types detected in this alarm The number of time the same alarm was detected as this alarm The time and ate that this alarm was first detected The latest time and date that this alarm was detected The content of this alarm Customer Portal Ver

276 10 VLOAD BALANCER 10.1 Using vload Balancer Reference to vload Balancer Reference to vload Balancer (Information on vload Balancer) The following describes the procedures to find information on vload Balancer. 1. Click vload Balancer of your choice on the BHEC management screen. For this example, click [1]. 2. The vload Balancer management screen (information tab) will appear. *Please refer to the definitions of each item in the chart below (information that can be found in the information tab). Customer Portal Ver

277 *Information that can be found in the information tab. Item a b c d Content The identifier for this vload Balancer The server segment name connected to this load balancer The resource level of this load balancer The resource usage of this load balancer X Reference to vload Balancer (Performance) The following describes the procedures to find information on vload Balancer performance information. 1. Click [1] on the vload Balancer management screen (information tab) to open the vload Balancer management screen (performance tab). Customer Portal Ver

278 2. Can check various performances by switching the performance types with the [2] pull down menu. Or click [3] to download the performance data in.csv file. ver X Reference to vload Balancer (Alarm) The following describes the procedures to find information on vload Balancer information. 1. Click [1] from the vload Balancer management screen and open the vload Balancer management screen (alarm tab). Customer Portal Ver

279 2. Please check the alarm information. *Please check the chart below for the content of each item (reference information on alarm tab). ver1.01 *Information that can be found in the alarm tab. Item a b c d e f Content ID allocated to the alarm Monitoring type detected in this alarm Number of time the same alarm is detected in this alarm The time and date when the first alarm was detected The latest detected time and date of this alarm Content of this alarm Customer Portal Ver

280 Adding vload Balancer 1. Click the [2] pull down menu by placing the cursor on [1] on the BHEC management screen. ver Click [3] after entering the required parameters in the added vload Balancer screen. *Please check the below chart for input rules for each item (input rules for additional vload Balancer screens). Customer Portal Ver

281 *Input rules for additional vload Balancer screen Input Column Content Required or Optional Input Conditions a Pull down Server segment connecting the vload Balancer Required Cannot select server segments where the vlb is already connected b Pull down IP address assigned as the Alias IP for vload Balancer c Pull down IP address assigned as the Active IP for vload Balancer d Pull down IP address assigned as the Standby IP for vload Balancer Required Can select from an available IP Automatically selected and assigned from the available IP when selecting Auto Assign Alias. Required Can select from an available IP Automatically selected and assigned from the available IP when selecting Auto Assign Alias. Required Can select from an available IP Automatically selected and assigned from the available IP when selecting Auto Assign Alias. e Pull down Resource level of vload Balancer Required None f Pull down IP address assigned as the Proxy IP for vload Balancer Required Can select from an available IP Automatically selected and assigned from the available IP when selecting Auto Assign Alias. The number of the Proxy IP changes according to the resource level Customer Portal Ver

282 3. Please check that the vload Balancer has been added Editing vload Balancer (Change in Resource Level) The following describes the procedures to change the resource level of the vload Balancer. 1. Click [1] on the vload Balancer management screen (information tab). Customer Portal Ver

283 2. Click [2] on the vload Balancer management screen (resource tab). 3. Change the resource and click [3]. When the Proxy IP changes with the change in the resource level, please select the Proxy IP that will be added or deleted. *Please check the below chart (input rules for resource levels) for input rules for each item. Customer Portal Ver

284 *Input rules for resource tabs Input Column Content Required or Optional Input Conditions a Pull down Resource level of vload Balancer Required None b Pull down IP address assigned as Proxy IP for vload Balancer Required Can select from an available IP Automatically selected and assigned from the available IP when selecting Auto Assign Alias. The number of the Proxy IP changes according to the resource level Deleting vload Balancer The following describes the procedures to delete the vload Balancer. 1. Click [1] from the vload Balancer management screen (information tab). *Please be reminded the billing amount will duly change. Customer Portal Ver

285 2. A warning screen will appear. Click [3], if there are no problems, to delete vload Balancer. ver1.01 Customer Portal Ver

286 10.2 Health Check Settings This describes how to set up the health check to the load balancing server Reference to Health Check This describes how to find the health check settings. 1. Click [1] from the vload Balancer management screen (information tab) to transfer to the vload Balancer management screen (health check tab). 2. By clicking the health check setting that you want to find, you can see the said health check settings. (For this example, click [2] to see Test_Health_Check_1.) Customer Portal Ver

287 3. The details of the health check settings will appear. ver1.01 *Please refer the below chart (information that can be referred to in the health check tab) for the contents of each item. *Information that can be found in the health check tab. Item a b c Content The identifier for health check settings The protocol for health check settings The port number for health check settings Additional Health Check Settings This describes the procedures in adding health check settings. 1. Click [1] on the vload Balancer management screen (health check tab) and open the additional health check screen. Customer Portal Ver

288 2. Input the health check settings and click [2] to add the health check settings. ver1.01 *Please check the below chart (input rules for health check additional screens) for input rules on each item. *Input rules for additional health check screens Input Column Content Required or Optional Input Conditions a Text box The identifier for the health check settings Required Enter 40 one byte characters or less b Pull down The protocol for the health check settings Required None c Text box The port number for the health check settings Required For TCP protocols: one byte figures from 1~65535 For ICMP protocols: cannot enter Customer Portal Ver

289 Editing Health Check Settings This describes procedures to edit health check settings. 1. Click the health check setting you want to edit from the vload Balancer management screen (health check tab). (For this example, click [1] to edit Test_Health_Check_1.) 2. The details of the health check settings will appear. Click [2] on editing to edit the health check settings. *Please refer to Input rules for adding health check screens in X-2-2 Adding Health Check Settings for input rules for each item. Customer Portal Ver

290 Deleting Health Check Settings This describes the procedures to delete health check settings. 1. Click the health check settings you want to delete from the vload Balancer management screen (health check tab). (Click [1] to delete Test_Health_Check_1.) 2. Click [2] after the details of the selected health check settings appear. 3. A warning screen will appear. Click [3], if there are no problems, to delete the health check settings. Customer Portal Ver

291 10.3 Setting the Real Server This describes how to set the real server Reference to Real Server This describes the procedures in referring to the real server settings. 1. Click [1] in the vload Balancer management screen to migrate to the vload Balancer management screen (real server tab). 2. Click the real server bar you want to refer to. (For this example, click [2] to refer to Real_Server_1.) Customer Portal Ver

292 3. To refer to the real server information. *Please check the below chart (information that can be referred to in the real server tab) for contents of each item. *Information that can be referred to in the real server tab. Item a b c Content The identifier for the real server settings The name of the IP address object for the real server settings The IP address for the real server settings Adding the Real Server This describes the procedures in adding the real server. 1. Click [1] on the vload Balancer management screen (information real server tab) to open the additional real server screen. Customer Portal Ver

293 2. Click [2] after entering the real server settings to add the real server settings. *Please check the below chart (input rules for additional real server screens) for input rules on each item. ver1.01 *Input rules for additional real server screens Input Column Content Required or Optional Input Conditions a Text box The identifier for the real server settings Required Enter 40 one byte characters or less b Pull down The IP address name for the real server settings Required Can select from an available IP Automatically selected and assigned from the available IP when selecting Auto Assign Alias. Customer Portal Ver

294 Editing Real Server This describes the procedures on editing real servers. 1. Click the real server setting you want to edit from the vload Balancer management screen (real server tab). (Click [1] to edit Real_Server_1.) 2. Click [2] edit when the details for the real server settings appear to edit the real server settings. *Please refer to X-3-2 Adding Real Server Input rules for adding real server screens regarding the input rules for each item. Customer Portal Ver

295 Deleting Real Server This describes the procedures to delete real servers. 1. Click the real server you want to delete from the vload Balancer management screen (real server tab). (For this example, click [1] to delete Real_Server_1.) 2. Click [2] when the details of the selected real server settings appear. 3. A warning screen will appear. Click [3], if there are no problems, to delete the real server settings. Customer Portal Ver

296 10.4 Setting Up Server Groups This describes how to set up server groups Reference to Server Groups This describes the procedures to refer to server group settings. 1. Click [1] on the vload Balancer management screen (information tab) to migrate to the vload Balancer management screen (server group tab). 2. Click the server group you want to refer to. (For this example click [2] for Group_1.) Customer Portal Ver

297 3. The server group information can be found. *Please check the below chart (information that can be found in the server group tab) for the contents of each item. ver1.01 *Information that can be found in the server group tab. Item a b c d Content The identifier of the server group The load balancer applied to this server group The real server registered in this server group The health check registered in this server group Customer Portal Ver

298 Adding Server Groups This describes the procedures in adding server group settings. 1. Click [1] on the vload Balancer management screen (server group tab) to open the server group additional screen. 2. Click [2] after entering the server group setting values to add the server group settings. *Please check the below chart (input rules for additional server group screens) for the input rules of each item. *Input rules for additional server group screens Input Column Content Required or Optional Input Conditions a Text box The identifier for the server group settings Required Enter 40 one byte characters or less b Pull down The load balancer applied to the server group Required Customer Portal Ver

299 Editing Server Group Settings This describes the procedures in editing server group settings Adding Members This describes the procedures in adding real servers that will be members in the server group 1. Click the server group settings, from the vload Balancer management screen (server group tab), that you want to add a member. (For this example, click [1] to edit Group_1.) 2. Click [2] for the details of the server group to appear. Customer Portal Ver

300 3. Click [3] after entering the required fields when the additional server group member screen appears. ver1.01 *Please check the below chart (input rules for additional server group member screen) for input rules on each item. *Input rules for additional server group member screen Input Column Content Required or Optional Input Conditions a Text box Real server to register the member of the server group Required Select from the set real server b Text box The port number of the member Required One byte 1~65535 c Check box Whether the member is valid or invalid Optional Place a check to validate the member Customer Portal Ver

301 Adding and Editing the Health Check Settings This is to describe the procedures in adding and editing the health check into the server group. 1. From the vload Balancer management screen (server group tab), click the server group settings you want to add the health check settings. (For this example, click [1] to edit Group_1.) 2. Click [2] when the server group details appear. Customer Portal Ver

302 3. Click [3] to enter the required fields after the additional server group health check screen appears. *Please check the below chart (input rules for additional server group health check screen) on input rules for each item. *Input rules for the additional server group health check screen Input Column Content Required or Optional Input Conditions a Pull down Health check for this server group Required Select from the registered health check settings Customer Portal Ver

303 Deleting Server Group Members ver1.01 This describes the procedures on how to remove members from the real server that is registered in the server group. 1. Click the server group settings that you want to edit from the vload Balance management screen (server group tab). (For the example, click [1] to edit Group_1.) 2. Click [2] when the details of the server group appear and check that the member is deleted. Customer Portal Ver

304 Editing the Server Group Settings This describes the procedures in editing the server group settings. 1. Click the server group settings you want to edit from the vload Balance management screen (server group tab). (For this example, click [1] to edit Group_1.) 2. Click [2] on edit when the details of the server group settings appear to edit the server group settings. *Please refer to X-4-2 Adding server group settings input rules for adding server group screens for input rules on each item. Customer Portal Ver

305 Deleting Server Group Settings This describes the procedures in deleting the server group settings. 1. Click the server group settings that you want to delete from the vload Balancer management screen (server group tab). (For this example click [1] to delete Group_1.) 2. Click [2] after the details of the selected health check settings appear. 3. A warning screen will appear. Click [3], if there are no problems, to delete the server group settings. Customer Portal Ver

306 10.5 Set up VIP This describes how to set up VIP Reference to VIP This describes the procedures to refer to VIP settings. 1. Click [1] from the vload Balancer management screen (VIP tab). 2. Click the VIP you want to refer to. (For this example, click [2] to refer to Load Balancer SEG1 VIP 1.) Customer Portal Ver

307 3. The VIP information can be found. ver1.01 *Please check the below chart (information that can be referred to in the VIP tab) for the contents in each item. *Information that can be found in the VIP tab. Item a b Content The identifier for VIP The IP address for VIP Adding VIP Settings This describes the procedures in adding VIP settings. 1. Click [1] in the vload Balancer management screen to open the additional VIP management screen. Customer Portal Ver

308 2. Click [2] after entering the VIP setting values to add the VIP settings. *Please check the below chart (input rules for adding VIP screens) for the input rules of each item. ver1.01 *Input rules of the additional VIP screen Input Column Content Required or Optional Input Conditions a Pull down Select the IP address registered as VIP Required Select from Available IP Deleting VIP Settings This describes the procedures in deleting VIP settings. 1. Click the VIP setting that you want to delete from the vload Balancer management screen (VIP tab). (For this example click [1] to delete Load Balancer SEG1 VIP 1.) Customer Portal Ver

309 2. Click [2] after the details of the selected VIP settings appear. 3. A warning screen will appear. Click [3], if there are no problems, to delete the VIP settings. Customer Portal Ver

310 10.6 Setting the Load Balancing Rules This describes how to set the load balancing rules Reference to Load Balancing Rules This describes the procedures to refer to the load balancing rule settings. 1. Click [1] from the vload Balancer management screen (information tab) to migrate to the vload Balancer management screen (virtual server tab). 2. Click the load balancing rule you want to refer to. (For this example, click [2] to refer to Virtual_Server_1.) Customer Portal Ver

311 3. The information on load balancing rules can be found. *Please check the below chart (information to refer to virtual server tabs) for the content of each item. ver1.01 Customer Portal Ver

312 *Information that is found in the virtual server tab. Item Content a b c d e f g h i j The identifier of the load balancing rules The VIP using the load balancing rules The communication protocol that applies to the load balancing rules The communication port number that applies the load balancing rules The formula that maintains the sessions in the load balancing rules The cookie value (when the cookie is the session maintenance format for the load balancing rules) The cookie valid period (when the cookie is the session maintenance format for the load balancing rules) *With a check: the valid period is until the browser destroys the cookie Without a check: the valid period is set to sixty second as the timeout value The server group that is the subject of load balancing under the load balancing rules The server group that is the backup of the load balancing under the load balancing rules Whether the X-forwarded-for is valid or not under the load balancing rules Customer Portal Ver

313 Adding Load Balancing Rules This describes the procedures for adding load balancing rules. 1. Click [1] under the vload Balancing management screen (virtual server tab) to open the additional load balancing rule screen. 2. Click [2] after entering the setting values of the load balancing rules to add the load balancing rules. *Please check the below chart (input rules for adding load balancing rule screen) for input rules of each item. Customer Portal Ver

314 *Input rules for additional load balancing rule screen Input Column Content Required or Optional Input Conditions a Text box Enter the identifier for the load balancing rule Required Enter 40 one byte characters or less b Pull down Select the VIP used in the load balancing rule Required Select from Available IP c Pull down Select the communication protocol applied in the load balancing rule Required d Text box e Pull down Enter the communication port number applied for the load balancing rule Select the formula to maintain the sessions in the load balancing rule Required One byte 1~65535 Required f Text box Enter the cookie value used to maintain the sessions in the load balancing rule Required Enter when the Cookie is the session maintenance formula for the load balancing rule 64 one byte characters g Check box Select from whether there is a check or not for the valid period of the cookie used to maintain the sessions in the load balancing rule Optional Enter when the Cookie is the session maintenance formula for the load balancing rule With check: the valid period is until the browser destroys the Cookie Without a check: the valid period is set to sixty second as the timeout value h Pull down Select the server group subject to the load balancing rule Required Select form the set server group i Pull down Select the server group that is the subject of load balancing for the backup of the load balancing rule Optional Select from the set server group Customer Portal Ver

315 Input Column Content Required or Optional Input Conditions j Check box Check when to validate the X- forwarded-for in the load balancing rule Optional Edit the Load Balancing Rules This describes the editing procedures for the load balancing rules. 1. Click the load balancing setting that you want to edit on the vload Balancing management screen (virtual server tab). (For this example click [1] to edit Virtual_Server_1.) Customer Portal Ver

316 2. Click [2] on edit after the details of the load balancing rule settings appear and the load balancing rule will be edited. *Please refer to X-6-2 Adding Load Balancing Rules Input rules for adding load balancing rule screen for input rules on each item Deleting Load Balancing Rules This describes the procedures in deleting load balancing rules. 1. Click the load balancing settings that you want to delete from the load balancing management screen. For this example, click [1] to delete Virtual_Server_1. Customer Portal Ver

317 2. Click [2] after the details of the selected load balancing rule settings appear. 3. A warning screen will appear. Click [3], if there are no problems, to delete the load balancing rules. Customer Portal Ver

318 10.7 Setting the Static Routing This describes how to set the static routing Reference to Static Routing This describes the procedures in referring to the static routing settings. 1. Click [1] from the vload Balancing management scree (information tab) to migrate to the route tab. 2 Click the static routing that you want to refer to. (For this example, click [2] to refer to Default Route.) Customer Portal Ver

319 3. The static routing information can be found. ver1.01 *Please check the below chart (information that can be referred to in the route tab) for contents of each item. *Information that can be referred to in the route tab. Item a b c d e Content The identifier for the static routing The network address for the static routing The address to be the next hop of the static routing The sending interface of the static routing The valid and invalid static routing Customer Portal Ver

320 Adding Static Routing This describes the procedures in adding static routing. 1. Click [1] on the vload Balancing management screen (route tab) to open the additional static routing screen. 2. Click [2] to enter the static routing setting values to add the static routing. *Please check the below chart (input rules to add static routing screen) for input rules for each item. Customer Portal Ver

321 *Input rules to add static routing screen Input Column Content Required or Optional Input Conditions a Text box Enter the identifier of the static routing Required Enter 40 one byte characters or less b Pull down Select the network address for the static routing Required Select from the registered IP address objects and IP address groups in vfirewall c Pull down Select the IP address for the next hop of the static routing Required Select from the registered IP address objects in vfirewall d Pull down Select the sending interface for the static routing Required None e Check box Check the static routing if it is to be valid Optional None Customer Portal Ver

322 Editing Static Routing This describes the procedures in editing static routing. 1. Click the static routing setting that you want to edit on the vload Balancing management screen (route tab). (For this example, click [1] to edit Routing_1.) 2. Click [2] on edit after the details of the static routing setting appears to edit the static routing. *Please refer to X-7-2 Adding Static Routing input rules in adding static routing screen for input rules on each item. Customer Portal Ver

323 Deleting Static Routing This describes the procedures in deleting static routing. 1. Click the static routing you want to delete from the vload Balancing management screen 8(route tab). (For this example, click [1] to delete Routing_1.) 2. Click [2] after the details of the selected static routing settings appear. 3. A warning screen will appear. Click [3], if there are no problems, to delete the static routing. vload Balancing management screen (virtual server tab) Customer Portal Ver

324 11 USING THE SERVER SEGMENT 11.1 Referring the Server Segment Referring the Server Segment (Overview) Following is the procedure for referring overview of the server segment. 1. Click [1] on the Manage Enterprise Cloud screen. Customer Portal Ver

325 2. The Manage Server Segment (Overview tab) appears. ver1.01 Refer to the following table (information that can be referred with the Overview tab) for contents to be displayed for each item. * Information that can be referred with the Overview tab Item Contents to be displayed a b c d Identification name of this server segment Number of IP addresses allocated to the interface connected to this server segment Number of IP addresses that cannot be allocated to the interface connected to this server segment Number of unassigned IP addresses and number of IP addresses retained by this server segment Customer Portal Ver

326 Referring the Server Segment (IP Address) Following is the procedure for referring the IP address of the server segment. 1. Click [1] on the Manage Server Segment (Overview tab). 2. The Manage Server Segment (IP Address tab) appears. Refer to the following table (information that can be referred with the IP Address tab) for contents to be displayed for each item. Customer Portal Ver

327 *Information that can be referred with the IP Address tab Item a b c Contents to be displayed IP address belonging to subnet of this server segment Status of each IP Address Identification name of each IP Address Customer Portal Ver

328 Adding the Server Segment Following is the procedure for adding the server segment. * Please note that IP address block existence of connection to firewall cannot be changed after adding the server segment. ver Place the cursor at [1] on the Manage Enterprise Cloud screen and click [2]. 2. The Add Server Segment screen appears. After inputting the necessary parameters, click [3]. * Please note that the billing amount will be changed. * Refer to the following table (input rules applied on the Add Server Segment screen) for input rules for each item. Customer Portal Ver

329 * Input rules applied on the Add Server Segment screen. Input field Input contents Mandatory/ Optional Input condition a Text box Identification name of this server segment Mandatory Half-width characters (1 to 80 characters) b Pulldown menu Number of this server segment Mandatory None c Text box IP address block allocated to the server segment (/24 to /29) Mandatory IPv4 address (decimal notation with dots and prefix 8 to 29) However, global IP address and IP address range that cannot be overlapped are excluded. d Check box Existence/ nonexistence of vfirewall/ integrated network appliance Optional None (If a check mark is put on this check box, connection of vfirewall/ integrated network appliance is not established.) e Text box Default value of DNS (primary) Optional IPv4 address (decimal notation with dots) f Text box Default value of DNS (secondary) Optional IPv4 address (decimal notation with dots) g Text box IP address of interface of vfirewall/ integrated network appliance to be connected Optional IPv4 address (decimal notation with dots) Customer Portal Ver

330 3. The Warning screen appears. Check the warning and then click [4]. 4. Confirm that the server segment is added. Click [5]. 5. The Manage Tasks screen appears. Confirm that the status of the server segment task is "Completed" and then click [6] to complete. Customer Portal Ver

332 Editing the Server Segment Editing the Server Segment (Identification Name) Following is the procedure for editing the identification name of the server segment. 1. Click [1] on the Manage Server Segment (Overview tab) after inputting necessary parameters. * Refer to the following table (input rule applied on the Overview tab) for input rules applied on each item. *Input rules applied on the Overview tab Input field Input contents Mandatory/ Optional Input condition a Text box This item can be used for inputing the identification name of the server segment. Optional Half-width characters (1 to 80 characters) Customer Portal Ver

333 2. Confirm that the server segment is edited. Click [2]. 3. The Manage Tasks screen appears. Confirm that the status of the server segment task is "Completed" and then click [3] to complete. Customer Portal Ver

334 4. Click [4] to check the further detailed information of the task Editing the Server Segment (Reserved IP Address) Following is the procedure for editing the Reserved IP address of the server segment. 1. Click [1] on the Manage Server Segment (Overview tab). Customer Portal Ver

335 2. The Manage Server Segment (IP Address tab) appears. After inputting the necessary parameters, click [2]. * Refer to the following table (input rule applied on the IP Address tab) for input rules applied on each item. ver1.01 * Input rules applied on the IP Address tab Input field Input contents Mandatory/ Optional Input condition a Text box This item can be used for inputting the Reserved IP address. Mandatory Half-width characters (1 to 80 characters) b Pulldown menu This item can be selecting the IP address specified as the Reserved IP address. Mandatory None c Check box Put the check mark on this check box when specifying the range of the Reserved IP address. Optional None d Pulldown menu This item can be used for inputting the Reserved IP address range. Optional None Customer Portal Ver

336 3. Confirm that the Reserved IP address is added. Click [2] on the Manage Server Segment (Overview tab). 4. The Manage Server Segment (IP Address tab) appears. Confirm that the Reserved IP address is added. Customer Portal Ver

337 Deleting the Server Segment Following is the procedure for deleting the server segment. 1. Click [1] on the Manage Server Segment (Overview tab). 2. The Manage Server Segment (IP Address tab) appears. Click [2]. Customer Portal Ver

338 3. The Warning screen appears. Check the warning and then click [3]. 4. Confirm that the server segment is deleted. Click [4]. 5. The Manage Tasks screen appears. Confirm that the status of the server segment task is "Completed" and then click [5] to complete. Customer Portal Ver

340 12 USING THE INTERNET GATEWAY 12.1 Using the Internet Gateway Referring the Internet Gateway (Global IP Address) Following is the procedure for referring the Global IP Address of Internet gateway. 1. Click [1] on the Manage Enterprise Cloud screen. Customer Portal Ver

341 2. The Manage Internet Gateway screen (Global IP Address tab) appears. Click the Global IP Address block to be referred. (Click [2] because the Global IP Address block to be referred this time is [Network 1].) ver Detailed information of the Global IP Address block appears. Refer to the following table (information that can be referred with the Global IP Address tab) for contents to be displayed for each item. * Information that can be referred with the Global IP Address tab Item a b c d Contents to be displayed Identification name of the Global IP Address block allocated to this Internet gateway Address object name of each Global IP Address ID allocated to each Global IP Address Global IP Address block allocated to this Internet gateway Customer Portal Ver

342 Referring the Internet Gateway (Band Plan) Following is the procedure for referring the band plan for Internet gateway. 1. Click [1] on the Manage Internet Gateway screen (Global IP Address tab). 2. The Manage Internet Gateway screen (Edit tab) appears. Refer to the following table (information that can be referred with the Edit tab) for contents to be displayed for each item. * Information that can be referred with the Edit tab Item a Contents to be displayed Band plan for this Internet gateway Customer Portal Ver

343 Referring the Internet Gateway (Internet Transit) Following is the procedure for referring the transit of Internet gateway. 1. Click [1] on the Manage Internet Gateway screen (Global IP Address tab). 2. The Manage Internet Gateway screen (Transit tab) appears. Refer to the following table (information that can be referred with the Transit tab) for contents to be displayed for each item. * Information that can be referred with the Transit tab Item a b Contents to be displayed Identification name of the IP address of this Internet gateway transit IP address allocated to equipment on this Internet gateway transit Customer Portal Ver

344 Referring the Internet Gateway (Performance) Following is the procedure for referring the performance of Internet gateway. 1. Click [1] on the Manage Internet Gateway screen (Global IP Address tab). Customer Portal Ver

345 2. The Manage Internet Gateway screen (Performance tab) appears. ver1.01 Refer to the following table (information that can be referred with the Performance tab) for contents to be displayed for each item. Click [2] to export data as a CSV file. * Information that can be referred with the Perfomance tab Item a Contents to be displayed Maximum RTT value of ICMP Customer Portal Ver

346 Referring the Internet Gateway (Alerts) Following is the procedure for referring alerts of Internet gateway. 1. Click [1] on the Manage Internet Gateway screen (Global IP Address tab). 2. The Manage Internet Gateway screen (Alerts tab) appears. Refer to the following table (information that can be referred with the Alerts tab) for contents to be displayed for each item. Customer Portal Ver

347 * Information that can be referred with the Alerts tab Item a b c d e f Contents to be displayed ID allocated to this alert Type of monitoring in which this alert is detected Number of times that the same alert as this alert is detected Date and time that this alert is detected for the first time Date and time in which this alert is detected Contents of this alert Customer Portal Ver

348 Adding the Internet Gateway Following is the procedure for adding Internet gateway. 1. Place the cursor at [1] on the Manage Enterprise Cloud screen and click [2]. 2. The Add Internet Gateway screen appears. After inputting the necessary parameters, click [3]. * Please note that the billing amount will be changed. * Refer to the following table (input rules applied on the Add Internet Gateway screen) for input rules for each item. Customer Portal Ver

349 * Input rules applied on the Add Internet Gateway screen Input field Input contents Mandatory/ Optional Input condition a Pulldown menu This item can be used for selecting the band plan for this Internet gateway. Mandatory None b Pulldown menu This item can be used for selecting the subnet size of this Internet gateway. Mandatory None 3. Confirm that Internet gateway is added. Click [4]. 4. The Manage Tasks screen appears. Confirm that the status of the task of Internet gateway is "Completed" and then click [5] to complete. Customer Portal Ver

351 Editing the Internet Gateway Editing the Internet Gateway (Band Plan) Following is the procedure for editing the band plan for Internet gateway. 1. Click [1] on the Manage Internet Gateway screen (Global IP Address tab). 2. The Manage Internet Gateway screen (Edit tab) appears. After inputting the necessary parameters, click [2]. * Please note that the billing amount will be changed. * Refer to the following table (input rule applied on the Edit tab) for input rules applied for each item. * Input rules applied on the Edit tab Input field Input contents Mandatory/ Optional Input condition a Pulldown menu This item can be used for selecting the band plan for this Internet gateway again. Optional None Customer Portal Ver

352 3. Confirm that the band plan of Internet gateway is edited. Click [3]. 4. The Manage Tasks screen appears. Confirm that the status of the task of Internet gateway is "Completed" and then click [4] to complete. Customer Portal Ver

354 Editing the Internet Gateway (Global IP Address) Editing the Global IP Address Following is the procedure for editing the identification mane of the Global IP Address of Internet gateway. 1. Click [1] on the Manage Internet Gateway screen (Global IP Address tab) after inputing parameters. * Refer to the following table (input rule applied on the Global IP Address tab) for input rules applied on each item. * Input rules applied on the Global IP Address tab Input field Input contents Mandatory/ Optional Input condition a Text box This item can be used for editing the Global IP Address block of Internet Gateway again. Mandatory Half-width characters (1 to 80 characters) Customer Portal Ver

355 2. The Manage Internet Gateway - Global IP Address screen appears again. Confirm that the Global IP Address is edited. ver Adding the Global IP Address Following is the procedure for adding the Global IP Address of Internet gateway. 1. Click [1] on the Manage Internet Gateway screen (Global IP Address tab). Customer Portal Ver

356 2. The Manage Internet Gateway screen (Edit tab) appears. After inputting the necessary parameters, click [2]. * Please note that the billing amount will be changed. ver1.01 * Refer to the following table (input rule applied on the Edit tab) for input rules applied for each item. * Input rules applied on the Edit tab Input field Input contents Mandatory/ Optional Input condition a Text box/ slide box This item can be used for selecting the Global IP Address to be added to this Internet gateway. Mandatory Half-width digits in the range from 1 to 16 Customer Portal Ver

357 3. Confirm that addition of the Global IP Address is completed. Click [3]. 4. The Manage Tasks screen appears. Confirm that the status of the task is "Completed" and then click [4] to complete. 5. Click [5] to check the further detailed information of the task. Customer Portal Ver

358 Deleting the Global IP Address Following is the procedure for deleting the Global IP Address of Internet gateway. 1. Click [1] on the Manage Internet Gateway screen (Global IP Address tab). * Please note that the billing amount will be changed. 2. The Warning screen appears. Check the warning and then click [2]. Customer Portal Ver

359 3. Confirm that deletion of the Global IP of Internet gateway is completed. Click [3]. 4. The Manage Tasks screen appears. Confirm that the status of the task is "Completed" and then click [4] to complete. 5. Click [5] to check the further detailed information of the task. Customer Portal Ver

360 Deleting the Internet Gateway Following is the procedure for deleting Internet gateway. 1. Click [1] on the Manage Internet Gateway screen (Global IP Address tab). 2. The Manage Internet Gateway screen (Edit tab) appears. Click [2]. * Please note that the billing amount will be changed. 3. The Warning screen appears. Check the warning and then click [3]. Customer Portal Ver

361 4. Confirm that Internet gateway is deleted. Click [4]. 5. The Manage Tasks screen appears. Confirm that the status of the task of Internet gateway is "Completed" and then click [5] to complete. 6. Click [6] to check the further detailed information of the task. Customer Portal Ver

362 13 VPN GATEWAY 13.1 Using the VPN Gateway Referring the VPN Gateway Referring the VPN Gateway (Overview) 1. Click [1] on the Manage Enterprise Cloud screen. Customer Portal Ver

363 2. The Manage VPN Gateway screen (Overview tab) appears. ver1.01 Refer to the following table (information that can be referred with the Overview tab) for contents to be displayed for each item. * Information that can be referred with the Overview tab Item Contents to be displayed a b c d e f g h VPN number of Universal One to which this VPN gateway is connected Band plan for this VPN gateway ID of vfirewall/ integrated network appliance to which this VPN gateway connects via VPN transit IP address block allocated to VPN transit to which this VPN gateway connects IP address (alias) allocated to the interface to which this VPN gateway connects to VPN transit IP address (active) allocated to the interface to which this VPN gateway connects to VPN transit IP address (standby) allocated to the interface to which this VPN gateway connects to VPN transit IP address allocated to interface connected to VPN transit of vfirewall/ integrated network appliance to which this VPN gateway connects via VPN transit Customer Portal Ver

364 Referring the VPN Gateway (Advertised Route) Following is the procedure for referring the advertised route of VPN gateway. 1. Click [1] on the Manage VPN Gateway screen. Customer Portal Ver

365 2. The Manage VPN Gateway screen (Routing tab) appears. ver1.01 Refer to the following table (information that can be referred with the Routing tab) for contents to be displayed for each item. * Information that can be referred with the Routing tab Item a b Contents to be displayed Advertised route of VPN gateway Existence/nonexistence of advertisement of route with each advertised route Customer Portal Ver

366 Referring the VPN Gateway (Performance) Following is the procedure for referring the performance of VPN gateway. 1. Click [1] on the Manage VPN Gateway screen (Overview tab). Customer Portal Ver

367 2. The Manage VPN Gateway screen (Performance tab) appears. *Refer to the following table (information that can be referred with the Performance tab) for input rules applied on each item. Click [2] to export data as a CSV file. ver1.01 * Information that can be referred with the Performance tab Item a Contents to be displayed Maximum RTT value of ICMP Customer Portal Ver

368 Referring the VPN Gateway (Alerts) Following is the procedure for referring alerts of VPN gateway. 1. Click [1] on the Manage VPN Gateway screen (Overview tab). 2. The Manage VPN Gateway screen (Alerts tab) appears. Refer to the following table (information that can be referred with the Alerts tab) for contents to be displayed for each item. Customer Portal Ver

369 *Information that can be referred with the Alerts tab Item a b c d e f Contents to be displayed ID allocated to this alert Type of monitoring in which this alert is detected Number of times that the same alert as this alert is detected Date and time that this alert is detected for the first time Date and time in which this alert is detected Contents of this alert Customer Portal Ver

370 Editing the VPN Gateway Changing the Band Plan Following is the procedure for changing the band plan for VPN gateway. 1. Select the band plan on the Manage VPN Gateway screen (Overview tab) and then click [1]. Confirm that the band plan is changed. * Refer to the following table (input rule applied on the Overview tab) for input rules applied on the band plan. *Input rules applied on the Overview tab Input field Input contents Mandatory/ Optional Input condition a Pulldown menu This item can be used for selecting the band plan for VPN gateway. Optional None Customer Portal Ver

371 Editing the Advertised Route Following is the procedure for editing the advertised route. 1. Click [1] on the Manage VPN Gateway screen (Overview tab). Customer Portal Ver

372 2. Click [1] on the Manage VPN Gateway screen (Routing tab). Customer Portal Ver

373 3. The Edit VPN Gateway Public Gateway screen appears. Edit necessary items and then click [3]. * Click [4] to add the advertised route. * Click [5] to delete the advertised route. *Refer to the following table (input rules applied on the Edit VPN Gateway Advertised Route screen) for input rules applied for each item. * Input rule applied on the Edit VPN Gateway Advertised Route screen Input field Input contents Mandatory/ Optional Input condition a Text box This item can be used for inputting the advertised route of this VPN gateway. Mandatory IPv4 address (decimal notation with dots and prefix /8 to /29) b Check box Put a check mark on the check box when executing the forced route advertisement for each advertised route. Optional None * We do not recommend redundantly advertising the route, which has been already used, at the VPN side because there are problems including instable communication; therefore customers need to forcibly advertise the overlapped route at customer's own risk. When forcibly advertising the overlapped route, a check mark needs to be put on the check box for forcibly executing advertisement of route. Customer Portal Ver

374 Issuing Ping Following is the procedure for issuing Ping from this VPN gateway. 1. Click [1] on the Manage VPN Gateway screen (Overview tab). 2. The Manage VPN Gateway screen (Ping tab) appears. Click [2] after inputting the IP address for destination of Ping. * Refer to the following table (input rule applied on the IP address of destination of Ping) for input rules applied on IP address of destination of Ping. Customer Portal Ver

375 * Input rules applied on IP address of destination of Ping Input field Input contents Mandatory/ Optional Input condition a Text box This item can be used for IP address of destination of Ping. Mandatory IPv4 address (decimal notation with dots) 3. Check the result of Ping. Customer Portal Ver

376 14 ACCOUNT AND AUTHORITY MANAGEMENT 14.1 Administrating Portal Users Referring the Portal User There are 2 methods for referring the portal user. a "The method in which the portal user having the portal administrator refers the setting information for all portal users" b "The method in which the portal user refers the own setting information of the portal user" Following is the procedure of the method (a) "the method in which the portal user having the portal administrator refers the setting information for all portal users". * Only the portal user having the authority of the portal administrator can execute this operation. 1. Place the cursor at [1] on the Manage Enterprise Cloud screen. Customer Portal Ver

377 2. The Manage Portal User screen appears. Click the portal user to be referred. (Click [3] because the portal user to be referred this time is [examplea].) 3. Confirm that information of the portal user to be referred is displayed. Customer Portal Ver

378 Following is the procedure of the method (b) "the method in which the portal user refers the own setting information of the portal user". 1. Place the cursor at [1] on the Manage Enterprise Cloud screen. ver Confirm that own setting information is displayed and the portal user having the portal administrator authority is displayed at the bottom of the screen. Customer Portal Ver

379 Adding the Portal User Following is the procedure for adding a portal user. * Only the portal user having the authority of the portal administrator can execute this operation. ver Place the cursor at [1] on the Manage Enterprise Cloud screen and then click [2]. 2. The Manage Portal User screen appears. Click [3]. Customer Portal Ver

380 3. After inputting the necessary parameters relevant to detailed information of the portal user, click [4]. Customer Portal Ver

381 *Input rules applied on the Add User Screen. Input field Input contents Mandatory/ Optional a Text box This item can be used for inputting the identification name (name, etc.) Mandatory b Text box This item can be used for inputting the address. Mandatory c Text box d Check box This item can be used for inputting the login ID. * Please note that the login ID cannot be edited if the ID is edited once. Put the check mark on this check box for granting the "Portal Administrator" authority. Mandatory Optional e Text box This item can be used for inputting the Job Title Optional f Text box This item can be used for inputting the Location Detail Optional g Text box This item can be used for inputting the Phone Number Optional h Text box This item can be used for inputting the Mobile Number Optional i Text box This item can be used for inputting the Comments Optional j Pulldown menu You can choose the language with this menu Mandatory k Pulldown menu You can choose the Time zone with this menu Mandatory 4. Confirm that addition of the portal user is completed. Customer Portal Ver

382 Editing the Portal User There are 2 methods for editing the portal user. ver1.01 a "The method in which the portal user having the portal administrator edits the setting information for all portal users" b "The method in which the portal user edits the own setting information of the portal user" Following is the procedure of the method (a) "the method in which the portal user having the portal administrator edits the setting information for all portal users". * Only the portal user having the authority of the portal administrator can execute this operation. *The portal user having the authority of the portal administrator can edit own setting information with the method (a) "the method in which the portal user having the portal administrator edits the setting information for all portal users". 1. Place the cursor at [1] on the Manage Enterprise Cloud screen and then click [2]. Customer Portal Ver

383 2. The Manage Portal User screen appears. Click the portal user to be edited. (Click [3] because the portal user to be edited this time is [examplea].) 3. The Manage Portal User screen to be edited appears. Click [4]. For Entry rules, please refer to procedure 4 "Entry rules for Portal User Manage Screen"in "How Portal User with Administration Right can set parameters of Manage Portal User screen. Customer Portal Ver

384 4. The Edit Portal User screen appears. After inputting the necessary parameters, click [5]. *"Login" ID cannot be edited. *Input rules applied on the Editing User Screen. Input field Input contents Mandatory/ Optional a Text box This item can be used for inputting the identification name (name, etc.) Mandatory b Text box This item can be used for inputting the address Mandatory c Check box Put the check mark on this check box for granting the "Portal Administrator" authority. Mandatory d Text box This item can be used for inputting the Job Title Optional e Text box This item can be used for inputting the Location Detail Optional f Text box This item can be used for inputting the Phone Number Optional g Text box This item can be used for inputting the Mobile Number Optional h Text box This item can be used for inputting the Comments Optional i Pulldown menu You can choose the language with this menu Mandatory j Pulldown menu This item can be used for inputting the Time zone Mandatory Customer Portal Ver

385 5. Confirm that the portal user is edited. Following is the procedure of the method (b) "the method in which the portal user edits the own setting information of the portal user". 1. Place the cursor at [1] on the Manage Enterprise Cloud screen. Customer Portal Ver

386 2. Own setting information is displayed and the portal user having the portal administrator authority is displayed at the bottom of the screen. Click [3]. 3. The Edit Portal User screen appears. After inputting the necessary parameters, click [4]. Customer Portal Ver

387 4. Confirm that edition of the portal user is completed Suspending Usage of the Portal User There are 2 methods for suspending usage of the portal user. a "The method in which due date for use suspension is not specified" b "The method in which due date for use suspension is specified" * Only the portal user having the authority of the portal administrator can execute this operation. 1. Place the cursor at [1] on the Manage Enterprise Cloud screen and then click [2]. Customer Portal Ver

388 2. The Manage Portal User screen appears. Click the portal user to be suspended. (Click [3] because the portal user to be suspended this time is [examplea].) 3. The manage screen for the portal user to be suspended appears. Click [4]. Following is the procedure for (a) "the method in which due date for use suspension is not specified". 4. Leave the due date of use suspension blank and then click [5]. Customer Portal Ver

389 5. Confirm that status is changed to "stopped" and "-" appears for the due date of usage suspension. Following is the procedure for (b) "the method in which due date for use suspension is specified". 6. Set the duration for the target portal user to be suspended for the due date of use suspension. Click [6] to display the calendar. Date can be set by clicking the date. After inputting the necessary parameters, click [7]. Customer Portal Ver

390 5. Confirm that status is changed to "stopped" and due date of use suspension Lifting Use Suspension of the Portal User Following is the procedure for lifting use suspension of the portal user. * Only the portal user having the authority of the portal administrator can execute this operation. 1. Place the cursor at [1] on the Manage Enterprise Cloud screen and then click [2]. Customer Portal Ver

391 2. The Manage Portal User screen appears. Click the portal user whose use suspension will be lifted. (Click [3] because the portal user to be edited this time is [examplea].) ver The Manage screen for the portal user whose use suspension will be lifted appears. Click [4]. 4. The screen confirming lift of use suspension appears. Check the screen and then click [5]. Customer Portal Ver

392 5. Confirm that the "due date of use suspension" is not described Changing the Password of the Portal User There are 2 methods for changing the password of the portal user. a "The method in which the portal user having the portal administrator resets the password of the portal user" b "The method in which the portal user changes own password" Following is the procedure of (a) "The method in which the portal user having the portal administrator resets the password of the portal user". * Only the portal user having the authority of the portal administrator can execute this operation. 1. Place the cursor at [1] on the Manage Enterprise Cloud screen and then click [2]. Customer Portal Ver

393 2. The Manage Portal User screen appears. Click the portal user whose password will be changed. (Click [3] because the portal user whose password will be changed this time is [examplea]) 3. The Manage screen for the portal user whose password will be changed. Click [4]. 4. The screen confirming reset of password appears. Check the screen and then click [5]. New password will be sent to the address of the portal user whose setting is changed. Customer Portal Ver

394 Following is the procedure of the method (b) "the method in which the portal user changes own password". 1. Place the cursor at [1] on the Manage Enterprise Cloud screen. ver Own setting information is displayed and the portal user having the portal administrator authority is displayed at the bottom of the screen. Click [2]. Customer Portal Ver

395 3. The Change Password screen appears. After inputting the new password, click [3]. Input field Input contents Mandatory/ Optional Entry rule a Textbox Input current password Mandatory Over 8 letters Word:ASCII only Mandatory: over 1 number,capital English, lower case You cannot use the same 3 letters consequently You cannot use the front words on the left You cannot use 3 latest passwords b Textbox input new password Mandatory Same as above Textbox input new password Mandatory Same as above Customer Portal Ver

396 Deleting the Portal User Following is the procedure for deleting a portal user. * Only the portal user having the authority of the portal administrator can execute this operation. ver Place the cursor at [1] on the Manage Enterprise Cloud screen and then click [2]. 2. The Manage Portal User screen appears. Click the portal user to be deleted. (Click [3] because the portal user to be deleted this time is [examplea].) Customer Portal Ver

397 3. The Manage screen for the portal user to be deleted appears. Click [4]. 4. The screen confirming deletion of user appears. Check the screen and then click [5]. 5. Confirm that deletion of the user is completed. Customer Portal Ver

398 14.2 Administrating the User Group Referring the User Group Following is the procedure for referring the user group. * Only the portal user having the authority of the portal administrator can execute this operation. 1. Place the cursor at [1] on the Manage Enterprise Cloud screen and then click [2]. 2. The Manage User Group screen appears. Click the user group to be referred. (Click [3] because the user group to be referred this time is [test].) Customer Portal Ver

399 3. Confirm that information of the user group to be referred is displayed Adding the User Group Following is the procedure for adding the user group. * Only the portal user having the authority of the portal administrator can execute this operation. 1. Place the cursor at [1] on the Manage Enterprise Cloud screen and then click [2]. Customer Portal Ver

400 2. The Manage User Group screen appears. Click [3]. 3. After inputting the necessary parameters relevant to detailed information of the user group, click [4]. * Input rules applied on the Add User Group screen Input field Input contents Mandatory/ Optional a Text box This item can be used for inputting the identification name (name, etc.) b Text box This item can be used for inputting the description. Mandatory Optional c Button This item can be used for adding the portal user who belongs to the portal user group to be created. Optional Customer Portal Ver

401 4. Confirm that addition of the user group is completed Editing the User Group Following is the procedure for editing the user group. * Only the portal user having the authority of the portal administrator can execute this operation. * For "Automatic Group- Full Permissions", "identification name" and "description" cannot be edited. 1. Place the cursor at [1] on the Manage Enterprise Cloud screen and then click [2]. Customer Portal Ver

402 2. The Manage User Group screen appears. Click the user group name to be edited. (Click [3] because the user group to be edited this time is [test].) 3. The Manage screen for the user group to be edited appears. Click [4]. 4. The Edit User Group screen appears. After inputting the necessary parameters, click [5]. Customer Portal Ver

403 Input rules applied on the Add User Screen. Input field a Textbox Input contents This item can be used for inputting the identification name (name, etc.) Mandatory/ Optional Mandatory b Textbox This item can be used for inputting the description. Optional c Button This item can be used for adding the portal user who belongs to the portal user group to be created. Optional 5. Confirm that the user group is edited. Customer Portal Ver

404 Deleting the User Group Following is the procedure for deleting the user group. * Only the portal user having the authority of the portal administrator can execute this operation. * The user group can be deleted even if the portal user belongs to the user group. * Do not delete "Automatic Group- Full Permissions". ver Place the cursor at [1] on the Manage Enterprise Cloud screen and then click [2]. 2. The Manage User Group screen appears. Click the user group name to be deleted. (Click [3] because the user group to be deleted this time is [test].) Customer Portal Ver

405 3. The Manage screen for the user group to be deleted appears. Click [4]. 4. The screen confirming deletion of user group appears. Check the screen and then click [5]. 5. Confirm that deletion of the user group is completed. Customer Portal Ver

406 14.3 Administrating the Authority Method for Setting the Global Portal Authority The global portal authority needs to be set to enable the portal user to receive the notification relevant to this service. Method for setting the global portal authority is described. * Only the portal user having the authority of the portal administrator can execute this operation. 1. Place the cursor at [1] on the Manage Enterprise Cloud screen and then click [2]. 2. The Manage Portal User screen appears. Click the portal user name to which the global portal authority is granted. (Click [3] because the portal user name to which the global portal authority will be granted this time is [examplea].) Customer Portal Ver

407 3. The Manage screen for the portal user to whom the global portal authority is granted appears. Click [4]. ver The Edit Global Portal Authority screen appears. After editing the screen, click [5]. *Input rules applied on the Edit Global Portal Authority screen Input field a Button Input contents This item can be used for adding and deleting the global portal authority for the portal user whose global portal authority is changed. Mandatory/ Optional Optional Customer Portal Ver

408 5. Confirm that the global portal authority is granted Setting "Reference", "Edit" and "Alerts" Authorities Following is an example of a method for setting "reference", "edit" and "alerts" of vload balancer. Set the function operation authority as required according to environment of customer. 1. Place the cursor at [1] on the Manage Enterprise Cloudscreen and click [2]. Customer Portal Ver

409 2. The Manage User Group screen appears. Click the user group name whose authority will be changed. (Click [3] because the user group to be edited this time is [test].) ver The Manage screen for the user group whose authority setting will be changed appears. Click [4]. 4. The Edit User Group Authority screen appears. - When granting the function operation authority to individual facility and equipment, put a check mark on any check box in the [b] area. - When granting the default function operation authority to each facility and equipment, put a check mark on any check box in the [c] area. - When granting the authority to each facility and equipment, put a check mark on any check box in the [a] area. If the check mark is placed on the check box, a check mark is automatically put into check boxes for facilities and equipment in the same area. Customer Portal Ver

410 In this case, the reference authority is granted to all Compute Resource Pool. Following is the example where reference and edit authorities are granted by default. Put a check mark on the check box [d1] at the top. If the check mark is put on the check box, the check mark is placed on the [d2] check box. ver1.01 To grant the function operation authority by default, put a check mark on the check box [e1]. In this case, the check mark is put on the check box [e2]. 5. After inputting the necessary parameters, click [5]. 6. Confirm that the user group authority is edited. Customer Portal Ver

411 14.4 Making Inquiry to Support Center Making Inquiry to Support Center Follow the procedure below to make inquiry to the support center. 1. Put the cursor at [1] on the Manage Enterprise Cloud screen and then click [2]. 2. The screen for creating ticket for the service appears. Select the category [a] and then click [3]. Customer Portal Ver

412 * Description of category Item Description Example Remarks Normal request Select this option when contents cannot be determined. Incident (Degradation of service) Select this option when there is a problem in service quality. Network connection is slow, etc. Incident (Service unavailable) Select this option when the service cannot be used. Service cannot be used, etc. Request for change (Service change) Select this option when requesting the change of setting. Substituting input of setting changes that can be executed on the Customer Portal (changing vfw rules, etc.) Separate cost is changed for changing settings. Inquiry Select this option when making inquiry regarding service. Checking service specifications, etc. Service request (Service change) Select this option when adding or deleting the service. When adding a new subscription Our sales representative will contact. Service request This option is not currently available. (Degradation of service) Service request This option is not currently available. (Service unavailable) Customer Portal Ver

413 3. Input details of inquiries and then click [4]. Customer Portal Ver