UM8000 Voic System Administration Guide

Transcription

1 UM8000 Voic System Administration Guide

2 CUSTOMER INFORMATION: Phone System (SV8100) IP Address: User Name: Password: Voic (UM8000) IP Address: Login ID: Password: Logging into the Voice Mail (UM8000) 1. Open your internet browser 2. Type the IP Address in the address bar 3. At the login screen enter the User Name and Password 4. Press Enter

3 UM8000 System Programming: Web Administration Pages Many pages in the Web Administration Console are divided into three areas: - The navigation pane, located on the left side of the console, links to other pages - The page, where data is entered and displayed - The title bar which contains the name of the record and the command icons Command Icons The Command Icons are located in the title bar at the top and appear as follows: Save - Saves data changes Find - Search for existing mailboxes, transaction boxes, etc. Previous - View previous page Next - View the next page Add - Create a new mailbox, transaction box, etc. Help - Provides in-depth online documentation Delete - Deletes the current mailbox, transaction box, etc. displayed

4 Main Menu The Main menu appears when you first log on to the voice messaging system. On the left side of each system page is a navigation pane that contains links to the Web administration console pages. Each link in the navigation pane contains one or more pages with related fields. Click a link in the navigation pane to display a page. Subscribers - Create subscriber templates and configure individual subscribers and guests settings. Pages in this category allow you to set schedules, passwords, account permissions, phone greetings, call processing and transfer options. Call Management - Specify how the UM8000 answers, routes, transfers and records calls. Settings include call handling settings for the operator, opening greeting, any routing applications and menus, languages and voice detect applications. Groups - Create or configure message groups, directory groups, and directory menus. Reports - Generate reports of subscriber-based or system-based information, including message activity, message groups, phone sign-ins, disk storage, administration access, port usage and software information. System - Set general information about the voice messaging system: site contact information, message storage and playback settings, system prompts, schedules, port settings and phone system integration. Port Status - Displays the current activity and status of each port or incoming phone line. Server Control - Start or stop the voice messaging software

5 Common Administrator Programming Name Changing, Security Code Resetting, Adding/deleting a mailbox 1. Log into the Web Admin Console 2. Under the Subscriber menu select the Profile link Profile Page of a Users Voic Box 3. Once here you may do the following: - In the Name field, you may change the mailbox user name NOTE: Based on Directory setup, the name field my show first name followed by last name - Selecting the box beside Reset password to System Default password will reset the security code to the default security code Select the Save Icon

6 Resetting a Mailbox to New 1. Log into the Web Admin Console 2. Under the Subscriber menu select the Access Options link Resetting a Mailbox in the Access Options 3. Scroll down to the Administration section 4. Select the box beside the option called Require First-time Enrollment 5. Select the Save Icon

7 Changing the Main Greeting 1. Log into the Web Admin Console 2. Under the Call Management menu select the Opening Boxes link 3. Under the Opening Boxes menu select the Greetings link Opening Box > Greetings 4. Under Active Greeting select the greeting box you want to record/listen to Note: The greeting box on the left is the Day Greeting, to the right is the Night Greeting and the one below the Day and Night boxes is the Alternate Greeting. 5. Once a greeting box is selected, a greeting window will pop up:

8 6. Before selecting record/play, a record/playback device must be selected a. Select the down arrow key to open the options menu b. Highlight the Playback Device and select Phone c. Do the same for Recording Device d. Select Options and enter the extension number to play/record from: Selecting an extension to play/record from 7. When selecting the record icon, the extension entered will now ring. 8. Answer the ringing phone and the record tone will be heard NOTE: Use the Stop Icon to stop recording 9. When finished select the Save Icon.

9 Setting up Holiday Greetings You can us the Alternate Greeting as your holiday greeting and manual switch each time or you have the voic automatically switch the greetings for you. Manual 1. Record the Alternate greeting the same way the main greeting was recorded 2. When ready to activate, select the dot next to the alternate greeting and save Automatic 1. From the main menu select System 2. Select Holidays 3. Select Holiday Schedule 4. Enter the dates that you wish to change greetings for and a greeting number

10 Note: If you wish to have your holiday play for 3 consecutive days you must enter ALL 3 days. 5. Select Greetings from the Holiday Menu 6. Select the greeting number from you holiday page and record your greeting. Note: The holiday greeting will begin to play at 12:00am on the first scheduled day entered and return to the normal greeting at 12:00am the following day.