NextGen Certified Professional Program Guide. For Clients

Transcription

1 NextGen Certified Professional Program Guide For Clients

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3 Contents Overview 4 NCP Program Components 5 EHR... 5 EPM... 5 ICS... 5 EAS... 5 Preparing for an NCP Certification Exam 6 elearning... 6 Instructor-Led Training... 6 Searching for Training Offerings... 7 Hands-On Practice... 8 Registering for an NCP Certification Exam 9 NCP Exam Guidelines 10 Certificates 11 Registering for CSC 12 05/09/2014 Confidential Proprietary Information For Use By Authorized NextGen Healthcare Clients Only. Do Not Distribute. Page 3 of 12

4 Overview A NextGen Certified Professional, or NCP, is an individual who has demonstrated proficiency in one or more of the NextGen applications (EPM or EAS, EHR, ICS) by passing the required NextGen Certified Professional Certification Exams. The NextGen Certified Professional (NCP) certification is valid for a period of 2 years from the date of certification. At the end of the 2 year period, you will be required to retake the exam(s) to renew your certification by demonstrating maintenance of knowledge and skills, mastery of current features and functionality, and compliance with current program requirements. Page 4 of 12 Confidential Proprietary Information For Use By Authorized NextGen Healthcare Clients only. Do Not Distribute. 05/09/2014

5 NCP Program Components EHR To earn EHR NCP Certification, it is required that you pass both the EHR and the SCT exams. Topics covered in EHR exams: File Maintenance System Admin eprescribing Orders Module Graphing Meds and Allergy Off-Line Processor PAQ Printing and Faxing Reports Workflow Miscellaneous EPM To earn EPM NCP Certification, you must pass both the EPM and SCT exams. Both are required for certification. Topics covered in the EPM exams: ICS Bad Debt Billing and Claims Check Out and Charges Check-In and Encounters File Maintenance System Administration Letters Reports Scheduling Admin & Appts. Statements Transactions To earn ICS NCP Certification, you must pass the ICS exam. Topics covered in the ICS exam: Functional General Setup EAS To earn EAS NCP Certification, you must pass the EAS exam. Topics covered in the EAS exam: General Appt Scheduling Chart File Maintenance Fee Tickets Practice Preferences Reports Scheduling Admin System Admin User Preferences 05/09/2014 Confidential Proprietary Information For Use By Authorized NextGen Healthcare Clients Only. Do Not Distribute. Page 5 of 12

6 Preparing for an NCP Certification Exam Study materials come from many sources and include elearning, On-Line Help, User Manuals, System Configuration Training (SCT), Core Group Training (CGT), Advanced Training, and associated training materials. elearning The NextGen Learning Center offers web-based training that is designed to provide an introduction to the NextGen applications and prepare you to attend classroom training. Education plans that correspond to the certification areas are available. An elearning license is required for each individual that wants to access elearning. For more information, please visit the NextGen Learning Center website or contact the elearning Department directly at Instructor-Led Training It is strongly recommended that you attend the instructor-led training session for your certification area, prior to sitting for the exam. Classroom training is offered for all of the certification areas in our training facilities to provide an interactive learning experience in a distraction-free environment. Additionally, NextGen offers live training webinars on specific topics and NCP Certification preparation for those individuals who are unable to attend a classroom session in person. Classroom training and webinar schedules can be found on the NextGen Healthcare Knowledge Exchange 2.0. To access the Knowledge Exchange, you will need to create an account by clicking on the Register button, selecting I am a NextGen Healthcare Client, filling in the required information and clicking the Submit button. Once you have received your account credentials, you can register for a session by following the instructions below: 1. Login to the Knowledge Exchange. 2. Scroll down to Resource Centers (located on the bottom left of the page) 3. Click the link for Instructor Led Training 4. Training Courses are divided into three categories: webinars, seminars, and training courses. You can search on the individual categories or you can search all of the categories at once. 5. Click the appropriate link to search for the kinds of courses you are interested in, or click the link to search them all at once. See the Searching for Training Offerings section found on page 7, for additional search tips. 6. Additional information about each course can be viewed by clicking on the course name from the search results list. 7. From the course detailed description page, you can find a list of all the available dates that the course will be offered, by scrolling to the bottom of the page. Page 6 of 12 Confidential Proprietary Information For Use By Authorized NextGen Healthcare Clients only. Do Not Distribute. 05/09/2014

7 8. Click the Self link to register yourself, or Other to register a group from your organization. 9. A Course Registration Confirmation window will display. Most of the information in this window will already be populated for you; check to make sure the information is correct, and complete any empty fields. Then press the Confirm button to submit your registration request. If you have any questions or difficulty registering, please reach out to your NextGen point of contact for assistance. Searching for Training Offerings You can search for training courses utilizing the focus searches or the general search method: Focused Search Select one of the available training focus searches: Webinars, Complimentary Webinars or Seminar and Training Courses. Once the search results appear, you can make your search more specific by entering criteria (such as KBM or Administrator) in the search box above the Search Results, or you can utilize the By Category section found under the Narrow your Search function on the navigation panel on the right of the Search Results page. General Search Enter your search criteria into the search box on the Knowledge Exchange Home Page. Once the search results appear, select one of the available types found under By Type in the Narrow your Search section of the navigational panel on the right, or you can utilize the By Category section found under the Narrow your Search function. 05/09/2014 Confidential Proprietary Information For Use By Authorized NextGen Healthcare Clients Only. Do Not Distribute. Page 7 of 12

8 Hands-On Practice Once you have completed your elearning courses and attended the classroom training sessions or webinars for your NCP certification subject area, you may find it helpful to practice some of the concepts you have learned in your NextGen test system. Try some of the scenarios learned in training, or scenarios from your daily work, to practice. Page 8 of 12 Confidential Proprietary Information For Use By Authorized NextGen Healthcare Clients only. Do Not Distribute. 05/09/2014

9 Registering for an NCP Certification Exam The NCP Certification Exam is given online. A score of 80% or better is required to pass. You must register for the exam at least 72 business hours prior to the testing date desired. 1. To register, go to the NCP Page in the Knowledge Exchange in Knowledge Exchange 2.0. A link is available from the Client Resources page of the NextGen website. 2. Under Registration, select the exam that you want to register for. 3. Complete the NCP Registration Form and then click the Submit Your Request button at the bottom. A registration confirmation containing the Log in address, User Name and Password will be ed to you within 72 business hours. If you have any difficulties registering, or have additional questions, please ncpadministrator@nextgen.com or contact a Support Coordinator at (215) /09/2014 Confidential Proprietary Information For Use By Authorized NextGen Healthcare Clients Only. Do Not Distribute. Page 9 of 12

10 NCP Exam Guidelines You have 5 hours to complete each exam. At the end of 5 hours, if you are not done with the exam it will time out and score what you have completed. A passing grade of 80% or better is required for all tests. NCP Certification Exams are intended to be a rigorous test of knowledge, and not for the casual user. The exams require study and preparation. The following guidelines should be followed when scheduling: Exams must be requested at least 3 business days (72 hours) in advance of the desired test date. You can only schedule one (1) individual exam per day. You can only schedule one (1) attempt of any specific exam at a time. You may not schedule 3 attempts of the same test on different days. If you anticipate failing an exam, you should spend additional time preparing for the test and schedule only when you are ready. If you do not pass an exam, you must wait 72 hours to take it again. This allows time to refer back to notes and materials and better prepare for the next attempt. Registration requests that do not adhere to these guidelines will not be scheduled. Page 10 of 12 Confidential Proprietary Information For Use By Authorized NextGen Healthcare Clients only. Do Not Distribute. 05/09/2014

11 Certificates Certificates will be ed to you directly from days after you pass all of the required exams for a certification. Once you receive your original certificate, a duplicate certificate can be obtained by opening a ticket for the request. NextGen Clients must register for a NextGen Client account on the NextGen website before an NCP certificate can be processed and sent. Please refer to Registering for CSC on page 12 of this document for instructions on setting up an account. 05/09/2014 Confidential Proprietary Information For Use By Authorized NextGen Healthcare Clients Only. Do Not Distribute. Page 11 of 12

12 Registering for CSC 1. Go to: magic.nextgen.com 2. Click on Register 3. Click on Yes I am a NextGen Healthcare Client 4. Fill out the registration form and wait for your approval Page 12 of 12 Confidential Proprietary Information For Use By Authorized NextGen Healthcare Clients only. Do Not Distribute. 05/09/2014