Preparing for the HFMA CRCR Exam... 1

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1 Elsevier Performance Manager Preparing for the HFMA CRCR Exam

2 Table of Contents Preparing for the HFMA CRCR Exam... 1 Purpose of the CRCR Exam... 1 Preparing for the CRCR Exam... 1 CRCR Study Guides... 1 Where to Find the Study Guides... 2 About the Study Guides... 2 About the Exam... 2 Answer Questions on the Exam... 3 Open the CRCR Exam... 3 Exam Results (Pass / Fail)... 7 Failed Exam... 7 Passed Exam... 9 Copyright Elsevier Performance Manager All rights reserved. i

3 Preparing for the HFMA CRCR Exam Note: The Healthcare Financial Management Association (HFMA) defines the roles and rules for the Certified Revenue Cycle Representative (CRCR) Exam. MC Strategies supports the HFMA s CRCR exam. Purpose of the CRCR Exam This product provides HFMA certification. Upon the successful completion of the exam, you earn the CRCR designation that serves to authorize a national level of technical achievement for a body of knowledge within the healthcare revenue cycle arena. Preparing for the CRCR Exam Preparing for the exam includes study guides and information about the exam. CRCR Study Guides You have the option to choose to read the online study materials that consists of three self-study online training modules (study guides) developed to assist and prepare you for the examination. These study guides take approximately hours to complete. Your Organizational Administrator (OA) will grant you access to all three modules. It is not mandatory to read the online study materials. If you do not have access to any of the three study guides, contact your OA for assistance. The chapter titles for each module display below. Module HFMA Certified Revenue Cycle Representative Module 1 HFMA Certified Revenue Cycle Representative Module 2 HFMA Certified Revenue Cycle Representative Module 3 Chapter Chapter 1: Compliance Chapter 2: Patient Access Chapter 3: Claims Processing Chapter 4: Account Resolution Chapter 5: Cash Chapter 6: Financial Management Chapter 7: Support Departments Copyright Elsevier Performance Manager All rights reserved. 1

4 Where to Find the Study Guides The study guides and the exam display as lessons on your E-learning Not Completed page in the LMS (see the example below). The study guides are divided into three HFMA Certified Revenue Cycle Representative modules. The exam displays as a lesson named HFMA Certified Revenue Cycle Representative Exam. About the Study Guides Within each study guide module, every chapter has review questions at the end of the chapter that are not graded and are for your convenience in studying. About the Exam Questions from the exam cover the following topics: 64 questions from Patient Access 65 questions from Claims Processing Account Resolution, and Cash 21 questions from Compliance, Financial Management, and Support Departments Questions are multiple-choice type questions, presented one at a time in random order. The screen below displays a typical question. Copyright Elsevier Performance Manager All rights reserved. 2

5 Answer Questions on the Exam Read each question and the four possible answer statements (A, B, C, and D) carefully. Click the radio button next to the statement you think best answers the question. To select a different answer, click that answer s radio button. Only one statement can be selected per question. When you have selected your answer, click the [Submit] button in the lower-right corner of the screen. Your answer is submitted and the exam moves to the next question. Once you click [Submit], you cannot go back to a previous question to change your answer. In addition, the system does not allow you to skip questions. A submitted answer is your final answer. Open the CRCR Exam Before you start the exam, read the student affidavit, complete the contact information and read the instructions for the exam. Before starting the exam: 1. Log on to the EPM with your username and password. 2. From your Personal Page, click the [View] button to the right of My elearning Lessons. 3. Click the E-LEARNING NOT COMPLETED tab (if not already selected). 4. Click the HFMA Certified Revenue Cycle Representative Exam link.. 5. A Student Affidavit/Confidentiality screen displays. Copyright Elsevier Performance Manager All rights reserved. 3

6 6. Read the affidavit. When finished, click the [Accept] button at the bottom of the page. A Contact Information screen displays. Copyright Elsevier Performance Manager All rights reserved. 4

7 7. Complete the contact information. Fields marked with an asterisk (*) are required. Click the [Save my Information] button when you complete the form. The About the Exam screen displays. Copyright Elsevier Performance Manager All rights reserved. 5

8 8. Click [Start My Exam] to begin. Copyright Elsevier Performance Manager All rights reserved. 6

9 Exam Results (Pass / Fail) When the exam closes, your results display. Note: You may need to refresh the screen to see your score on the test. To refresh, click [F5], or right-click on the screen and select Refresh. You are asked to complete an evaluation about the exam. Your evaluation marks provide HFMA with feedback for continuous improvement of the exam. Failed Exam If you do not pass the exam, a screen displays with the message shown below. 1. Click the [Next] button to continue. An evaluation form displays for you to fill out. Copyright Elsevier Performance Manager All rights reserved. 7

10 2. Fill out the evaluation form, and click the [Submit] button. A thank-you page displays. 3. Click Go to My Personal Page. The exam displays as completed from the E-LEARNING ALL MY LESSONS tab, even though you failed the exam. To view your actual score, look to the right of the exam link to see the percentage score. Copyright Elsevier Performance Manager All rights reserved. 8

11 Passed Exam If you pass the exam, a screen displays with the message shown below. 4. Click the [Continue to Evaluation] button to continue. An evaluation form displays for you to fill out. Copyright Elsevier Performance Manager All rights reserved. 9

12 5. Fill out the evaluation form, and click the [Submit] button. A congratulatory letter displays. Copyright Elsevier Performance Manager All rights reserved. 10

13 6. Click the Click here to access certificate link. Your certificate of completion displays. 7. Click the print link to print your certificate. Copyright Elsevier Performance Manager All rights reserved. 11