Services, Activities & Housing Directory for Seniors

Transcription

1 Manly, Warringah, Warringah Pittwater & Pittwater & MANLY Councils Services, Activities & Housing Directory for Seniors

2 TABLE OF CONTENTS Care Services To Support You At Home 12 Assessing your needs 12 Day Therapy and Care Centres 13 Domestic Assistance and Personal Care Subsidised Services 14 Emergency Personal Alarms 15 Equipment and Aids 16 Food Services 16 Garden Maintenance 16 Home Nursing Services 17 Home Maintenance and Modification 17 Pets 18 Respite Care Services 18 Social Support 18 Shopping Services 19 Telephone and Monitoring Services for Isolated People 20 Transport 20 FINANCIAL AND LEGAL 22 Financial Advice & Information 22 Government Pensions and Benefits 22 Legal Assistance 22 Mediation 24 Taxation Advice 24 Health and wellbeing 25 Medical Services 25 Cancer Support 25 Carer Support & Services 25 Complaints 26 Continence Services 26 Counselling & Support 27 Dementia Services 27 Dental 28 Dietician 28 Grief Support 28 Hearing Services 29 Hospitals 29 Mental Health 30 Multicultural Services and Support Groups 30 Occupational Therapy 31 Palliative Care 31 Parkinson s Support 31 Physiotherapy 31 Podiatry 32 Speech Pathology 32 Stroke 32 Therapy and Rehabilitation 32 Tinnitus 33 Vision Services 33

3 EDUCATION, LEISURE & SOCIAL ACTIVITIES 34 Advocacy Groups 34 Education 35 Art & Craft Courses & Groups 35 Bridge, Cards, Chess & Mahjong 37 Computing 38 Grandparents 39 English Classes 39 History Groups 39 Literature (Writing & Poetry) 40 Men s Shed 40 Music Appreciation & Clubs 41 Photography 41 Stamp Collecting 41 FITNESS & EXERCISe 42 Aquafitness Classes 42 Bowls 42 Bowls (Indoor) 42 Croquet 43 Dance 43 Gentle Exercise 43 Lifeball for Seniors 44 Table Tennis 44 Walking Groups 45 SOCIAL CLUBS & ACTIVITIES 46 Community Gardens 46 Community Restaurants & Luncheon Clubs 46 Multicultural Social Groups 47 Social Groups 48 Service Groups 48 Services for Aboriginal People 49 Volunteering 49 USEFUL WEBSITES and PHONE NUMBERS 50 HOUSING INTRODuction 56 Senior housing legislation 56 Housing options to consider 58 Remaining in your own home 59 Moving into retirement accommodation 60 Moving into residential aged care 62 Helpful services 63 Seniors equity release loans 66 Retirement villages & residential aged care facilities on the northern beaches 67 Retirement Villages 68 Nursing homes 78 Checklist for researching accommodation 81 Seniors Directory Feedback Survey 85

4 MAYORS MESSAGE 4 4 It Aximil is with idebis great pleasure alit fugiaes we introduce dolo blam, you optiumqui to the new quae Services, volo Activities eiciduntur, and nonemquos Housing Directory es dolectis for Seniors est, volupta for 2012 dia & doluptur, 2013 te nimint aut utem sendi ut perum nonserit lab int undusci optat audi This aniae directory moluptiisim provides laccupt a wonderful ibuscipid mi, source cus, aut of information opta arum fuga. for older Ut maximodi residents, nonsequatur families and carers aut evenditaque living in Manly, sequodignat Warringah ullenet and Pittwater. The publication is a result of a successful partnership quatur atecae mos maiossit mo in es essectas andam et que between the three local councils Aged Services Divisions and the volorem many community facit ommodis groups alit ut and qui organisations in nam, nemporro that provide molorercia vital information. dolestrum fuga. Nequam, ullaut voluptia que volorempos num quaspero tectecatem facerumet as essus arumenihicia sum We nonsequi are very con fortunate eos sinulpa to have periorectium access to a wide reic range testi of dolore services sust in this voluptaquam area. This directory aut modit will ad assist etur? you Ped to eum find sam, the right occulla services nduntent by providing eum labo. easy Giatus to read, nem up-to-date ad moleste details ditatur and ad explanations. que voluptasi qui que voloratur, sus, optate dolenis dolut laut quaeptatem sum Many endus of inus these sitatius services eostrum will quas enable ad you essitios to remain non et, quamusandae in your own home officiis and delitat. live independently. Some services will direct you to a diverse range of activities which will encourage you to learn new skills, participate, contribute and stay involved in the community. Others, you may only need in an emergency. Manly, Warringah and Pittwater Councils are committed to being at the forefront of information provision publications and programs for seniors. We trust this directory will help us achieve that goal and help you enjoy a fulfilling and healthy retirement. Michael regan, Harvey Rose, Jean Hay AM Mayors of Warringah, Pittwater and Manly Councils A message from Nan Bosler Aximil idebis alit fugiaes dolo blam, optiumqui quae volo eiciduntur, nonemquos es dolectis est, volupta dia doluptur, te nimint aut utem sendi ut perum nonserit lab int undusci optat audi aniae moluptiisim laccupt ibuscipid mi, cus, aut opta arum Michael regan, Harvey Rose, Jean Hay AM fuga. Mayors of Warringah, Pittwater and Manly Councils A message from Nan Bosler Ut maximodi nonsequatur aut evenditaque sequodignat ullenet quatur Congratulations atecae mos maiossit what a mo fabulous in es essectas publication. andam This et new que Services, volorem Activities facit ommodis and Housing alit Directory ut qui for in Seniors nam, nemporro will be a molorercia great resource dolestrum for us all. fuga. Nequam, If you are ullaut retired voluptia and que want volorempos to find num somewhere quaspero to expand tectecatem a favourite facerumet hobby as essus or interest arumenihicia the directory sum nonsequi should con be eos the sinulpa first place periorectium to look. The reic range testi of dolore activities sust available voluptaquam is extremely aut modit wide ad etur? so Ped don t eum be sam, surprised occulla if nduntent you are encouraged eum labo. to also try something new. There are so many questions that can worry us when we decide it is time to embrace new Giatus housing nem ad but moleste this directory ditatur ad will que let voluptasi us sit quietly que at home voloratur, and consider sus, optate the dolenis options. dolut laut quaeptatem sum endus inus sitatius eostrum quas ad essitios non et, quamusandae officiis delitat. A good list of the Services can make a great difference to your life. It wasn t long as a primary carer before I realised Nan Bosler just how much help is available. We remember hearing about services available or groups that seem to be the very thing we wish to join but usually we can t remember who to contact. It s no longer a problem, reach for a copy of the Services, Activities and Housing Directory for Seniors. Nan Bosler OAM Community Volunteer

5 IMPORTANT numbers to keep by the Telephone EMERGENCIES Ambulance, Fire or Police 000 Police Assistance Line (non-emergencies) Crime Stoppers Dee Why Police Frenchs Forest Police Manly Police Mona Vale Police NSW Poisons Information Centre Rural Fire Service SES (State Emergency Service) Emergency help during storms or floods WIRES (NSW Wildlife Information & Rescue Service) OTHER USEFUL CONTACTS TeleT Interpreter Service Australian Communication Exchange (relays TTY messages) Commonwealth Respite & Carelink Centres Healthdirect Seniors Information Service See page 50 for useful websites and other telephone numbers UTILITIES AGL Energy Australia Integral Energy Sydney Water (water/sewerage) HOSPITALS Manly Hospital Mona Vale Hospital Royal North Shore Hospital

6 Warringah s Aged Services Warringah s Aged Services provide a range of publications for seniors plus information about services, activities and housing for seniors. Aged Services engages with seniors and the community to develop programs for active and frail-aged residents with the aim of encouraging healthy ageing, independence and reducing social isolation, including the Over 55s Seniors Week program, Clubs for Seniors, and fitness and swimming classes at the Warringah Aquatic Centre. T: / communityagedservices@warringah.nsw.gov.au warringah.nsw.gov.au 725 Pittwater Rd Dee Why 2099 T: (including after hours emergency calls) F: council@warringah.nsw.gov.au warringah.nsw.gov.au Stay in the Follow us Warringah Community Centres Warringah Council operates 22 community centres and are available for hire by individuals and groups on a casual or permanent basis. Many centres, such as the Tramshed Arts & Community Centre and Forest Community Arts Centre, have activities of interest to seniors. Brochures are available from the Booking Officers. For a virtual tour of these centres visit Western Area Booking Office T: Eastern Area Booking Office T: warringah.nsw.gov.au Warringah Library Services Warringah Libraries aim to hold the latest releases and provide a range of resources including magazines, DVDs, newspapers, large print books, audio books plus downloadable eaudio. The Local Studies and Family History Service has access to the popular genealogical databases Ancestry.com and FindMyPast (Australian, UK and Ireland). An active Family History Group meets bi-monthly and run tours to places of historical interest. Our Community Language Service provides books in foreign languages, and the Home Library Service delivers library resources to members who are unable to visit our branch libraries due to illness or disability. wls.nsw.gov.au 6 6

7 Belrose Library Provides accessible ramp, toilets and lift. Mon/Tues 10am - 7pm, Wed-Fri 10am - 5pm, Sat 10am - 1pm, Sun 2-5pm Glenrose Pl, Belrose 2085 T: Dee Why Library Provides accessible ramp Mon to Fri 10am - 9pm, Sat 10am - 4pm, Sun 2-5pm 725 Pittwater Rd, Dee Why 2099 T: Forestville Library Provides level access and accessible toilets. Mon to Thurs 10am - 6pm, Fri 10am - 5pm, Sat 10am - 1pm, Sun closed 6 Darley St, Forestville 2087 T: Warringah Mall Library Provides accessible lift. Mon to Fri 9am - 5pm, Thurs 9am - 9pm, Sat 9am - 5pm, Sun 10am- 4pm Shop 650, 145 Old Pittwater Rd, Brookvale (near Hoyts) T: Home Library Service Mon to Fri 9am - 5pm T: Warringah Councillors T: warringah.nsw.gov.au 7 7

8 8 8 1 Belgrave Street, Manly 2095 T: F: records@manly.nsw.gov.au manly.nsw.gov.au Manly Council Chambers has a wheelchair lift and ramp. Accessible parking is available nearby in the Whistler Street car park. COMMUnity Development OFFICE The Manly Community Development Office provides information about services and activities for seniors and ensures effective planning and delivery of projects and services for seniors, people with a disability and their carers. Publications are available at Manly Library, Manly Council s customer service and website. T: / communitydevelopment@manly.nsw.gov.au manly.nsw.gov.au Manly Meals on Wheels Manly Meals on Wheels delivers nutritious meals to people living in the Manly area and North Balgowlah who are frail-aged, younger with a disability or their carers. The service caters for special dietary needs and all cultures and religions. Meals are delivered hot, chilled or frozen. A meal package consists of a main meal, desert, juice, fruit and soup all for $6. Volunteers are required to deliver meals. Please call the Volunteer Coordinator on You don t need a car or a driver s licence just some spare time and community spirit. 275 Pittwater Rd, Manly PO Box 190, Manly 1655 Manly Meals on Wheels & Seniors Centre T: / F: manlymow@zipworld.com.au manly.nsw.gov.au Community Restaurants Community restaurants are held on Fridays from 11am pm at the Manly Seniors Centre and includes a three-course meal, cup of tea and lucky door prize. $6. They are also held on the first Monday of the month at Seaforth Pavilion. Includes three-course meal. Limited transport available to both venues. $6. Bookings essential T: Shopping Service Door-to-door bus trips to local shopping centres every Tuesday. Bookings essential. $5. T: Social Outings Join us on Mondays for a drive, morning tea and lunch (lunch at your own expense). $5 only. Bookings essential T: Manly Seniors Centre The Centre s program combines activity and education for older people living in Manly and surrounding districts. 275 Pittwater Rd, Manly (corner Pittwater & Balgowlah Roads) T: / Manly Club for Seniors The Manly Club for Seniors, based at the Manly Seniors Centre, coordinates bowls, dancing, singing, table tennis, bridge, scrabble, mahjong and Friday Art Group. T: / Healthy Lifestyle Healthy Lifestyle provide gentle exerise classes at Manly Seniors Centre. T:

9 Computer Pals for Seniors Manly Computer Pals for Seniors Manly, based at the Manly Seniors Centre, provides volunteer tutors to assist members with computer skills. Mon to Fri, 9am to 5pm T: Manly Library Services Manly Library Market Pl, Manly T: , manly.nsw.gov.au/library/ Manly Home Library Service Manly Library provides a free service to Manly residents who are incapacitated or ill and unable to visit the library. A self-select home delivery service is also available to those unable to carry books home. Equipment and facilities at the library include a lift, an easy walker with carry basket and accessible toilet. T: marian.gray@manly.nsw.gov.au Manly Access Committee This committee provides advice to Council on access issues in Manly, including improvements to buildings, foothpaths and other public spaces. T: / Venue Hire Council has a range of facilities, meeting and function rooms available for community, educational and commercial use. T: manly.nsw.gov.au Hop Skip Jump Bus Service This free community bus service operates seven days a week. The bus services Manly, Little Manly, Fairy Bower, Fairlight, Seaforth, Balgowlah, Clontarf, Balgowlah Heights and Warringah Mall. All services interchange at Condamine St near the Balgowlah Stockland shopping centre. T: for timetable m a n l y. n s w. g o v. a u / a t t r a c t i o n s / transport/ Manly Andrew Boy Charlton Swim Centre The swim centre has a 50-metre, 25-metre and toddler pool plus a shade covered baby pool and dry playground and handball court. Accessible facilities include three parking bays, ramp to foyer, hydraulic hoist and change room. Services include: coaching, learn-to-swim, lap swimming, school carnivals, organised swimming groups, water polo, aqua aerobics and recreational swimming. Mon to Fri, 5.30am - 7pm, Sat/Sun, 6am - 7pm Balgowlah Rd, Manly T: records@manly.nsw.gov.au manly.nsw.gov.au/attractions/swim-centre/ Concession rates for seniors Rates Rebate Centrelink and Veterans Affairs pension recipients may be eligible for rebates. T: Walks In and Around Manly Walks brochures are available from the Visitors Information Centre at Manly Wharf, Manly Environment Centre at 41 Belgrave St, Manly, National Parks & Wildlife Service on , or Manly Council. T: manly.nsw.gov.au Waste Management Services Manly s Waste Management Services collects garbage bins from properties of residents who are unable to move their bins to the kerb. Medical certificate required for this service. T: manly.nsw.gov.au Volunteering Volunteers play a vital role in Manly s social, environmental and cultural wellbeing. Find out more about volunteering in the Manly area. T: manly.nsw.gov.au Manly Councillors T: manly.nsw.gov.au/council/councillors/ 9 9

10 Park Street, Mona Vale 59A Old Barrenjoey Rd, Avalon T: Pittwater_Council@pittwater.nsw.gov.au pittwater.nsw.gov.au Community Development Officer The Pittwater Community Development Officer provides information and resources to older residents, their families and carers on local services and programs. T: Pensioner Rebate Rebates on Pittwater Council rates and waste charges are available to owners who have a Pensioner Concession Card, a TPI or EDA Gold Card. T: pittwater.nsw.gov.au Follow us on Twitter! aboutpittwater Find us on Facebook I Love Pittwater Pittwater Library Services Mona Vale Library Provides a range of books, magazines, newspapers, CDs, DVDs and talking books to loan. It has a comprehensive reference collection including internet and online databases, and holds regular author talks. Mona Vale Library Mon to Fri 10am - 6pm Sat 10am - 2pm, Sunday 1-5pm 1 Park St, Mona Vale T: F: library@pittwater.nsw.gov.au Pittwater Home Library Service Supplies library items to housebound residents. T: Avalon Community Library Mon to Fri 10am - 5pm Sat 10am - 1pm, Sunday 2-5pm Avalon Recreation Centre, 59A Old Barrenjoey Rd, Avalon Beach T: avalonlibrary@oz .com.au Seniors Groups The Avalon Active Seniors run a variety of weekly activities from Avalon Recreation Centre. T: Narrabeen Seniors run weekly activities from the Nelson Heather Centre, Warriewood. T: Pittwater Community Centres Community centres are available for individuals and community groups to hire for social, recreational and cultural activities. Avalon Recreation Centre 59a Old Barrenjoey Rd, Avalon T: Coastal Environment Centre Lake Park Rd, North Narrabeen T: CEC (232) Elanora Heights Community Centre 49a Kalang Rd, Elanora Heights T: Mona Vale Memorial Hall 1 Park St, Mona Vale T: Newport Community Centre The Boulevard, Newport T: Narrabeen Community Centre 2-10 Woorarra Ave, North Narrabeen T: Nelson Heather Centre 4 Jacksons Rd, Warriewood T:

11 Ted Blackwood Narrabeen Youth & Community Centre Cnr Boondah & Jacksons Rds, Warriewood T: Pittwater Councillors T:

12 Care Services To Support You At Home Home and Community Care (HACC) services are provided to support frail, older people and people with a disability to live independently in their own homes. The government funds a range of services to enable this to happen. The services range from personal care, home nursing, transport, food services and day care. There are also non-subsidised agencies that provide services on a user-pays basis. T: Assessing your needs The following services provide assessment, information, advice and assistance to seniors wishing to remain at home or considering moving into an aged care facility. A comprehensive assessment will be conducted in the client s home or residential care facility. Individual needs will be considered with possible options of time out (respite) for the carer, housekeeping, personal care, meal preparation, home nursing, odd jobs and gardening, companionship and regular visits to day centre and recreational activities. Northern Beaches Aged Care Assessment Team (ACAT) PO Box 81, Mona Vale 1660 T: Community Care Northern Beaches Ltd Northern Beaches Community Advisory Service Provides a Community Advisor, Dementia Advisor, and Aboriginal Advisor. Unit 7/8 Level 1, Pittwater Place 10 Park St, Mona Vale 2103 T: ccnb@ccnb.com.au ccnb.com.au 12 12

13 Day Therapy and Care Centres Anglicare Chesalon Pittwater Day Centre Provides respite and activities in a home-style environment for frail aged and people with mild to moderate dementia. Recreational activities include gentle exercise, dancing, games, craft, singing, companionship, socialisation, outings and barbecues. St Johns Anglican Church 1624 Pittwater Rd, Mona Vale 2103 T: csgro@anglicare.org.au Anglicare Chesalon Frenchs Forest Day Centre Provides respite and activities for frail aged and people with mild to moderate dementia. Activities include games, craft, gentle exercise, singing, dancing, socialisation, outings and barbecues. It also offers an Italian-specific group on Tuesdays. 14 Rodborough Rd, Frenchs Forest 2086 T: nscs@anglicare.org.au Armenian Community Welfare Association of Assistance Day Care Centre Day care for the frail aged. T: Australian Chinese Community Association Day care for frail aged and people with dementia. T: Co-As-It Care Respite Program Frail Aged Day Care Group Caters for the Italian community by providing the elderly, people with poor mobility, the socially isolated and their carers with social, recreational and educational activities. Morning tea, culturally appropriate lunch and transport provided. Beacon Hill Memorial Hall 35 Willandra Rd, Beacon Hill 2100 Fri 10am pm T: laura.angelone@coasit.org.au Dee Why RSL Day Club for Seniors A large group run by volunteers who provide activities and companionship for frail aged and/or socially isolated elderly people. Mon 10am - 2pm Dee Why RSL Club, 932 Pittwater Rd, Dee Why 2099 T: Greek Welfare Centre Day Care Support group with recreational activities for Greek seniors. Wed pm St Matthews Church Hall The Corso, Manly T: greekwelfarecentre@bigpond.com 13 13

14 Harbord Diggers RSL Day Club Elderly citizens are transported to and from the club, served morning tea and lunch and entertained with bingo, selected games and musician. All welcome pickup restricted to people with a disability living in Manly, Queenscliff, Manly Vale, Freshwater and parts of Curl Curl. Wed 10am - 2pm 32 Evans St, Freshwater NSW 2096 T: / leswilt@bigpond.com Jacaranda Enriching Life Day Centre Respite care centre for frail aged and clients with early memory loss. Mon and Wed 10am - 2pm Pittwater Uniting Church 10 Jubilee Ave, Warriewood 2102 T: jacaranda@nsr.unitingcare.org.au nsr.unitingcare.org.au Parkhill Cottage Day Centre For people who are frail aged or have dementia. Mon to Fri 9am - 5pm Manly Hospital Darley Rd, Manly 2095 T: Pittwater RSL Seniors Day Club Thur 10am pm 82 Mona Vale Rd, Mona Vale 2103 T: / War Vets Day Therapy Centre Provides day therapy for clients with diagnosed dementia plus specific treatments, activities and healthy lifestyle programs for all elderly people in the community. Activities include gentle exercise, aerobics groups, hydrotherapy classes and specific therapy. Mon to Fri 8.30am pm Day Care Mon to Wed 9am - 2pm Lantana Ave (Entrance C), Collaroy Plateau 2097 T: pauline.cooper@rsllifecare.org.au rsllifecare.com.au Domestic Assistance and Personal Care Subsidised Services If you require this type of assistance call Carelink to find out which service has vacancies. T: Anglicare Chesalon Service Domestic Assistance and Personal Care PO Box 6299, Frenchs Forest 2086 T: / mferris@anglicare.org.au Baptist Community Services Domestic Assistance Level 3, Suite 302, George Street Hornsby 2077 E: bcsnorthshore@bcs.org.au T: bcs.org.au Baptist Community Services Personal Care 157 Balaclava Rd, Marsfield 2122 T: bcs.org.au

15 Catholic Community Services T: Home Care Service Referral and Assessment Centre T: Home Care Services Harbour North Service Centre T: Kincare Personal Care and Domestic Assistance T: kincare.com.au Northern Sydney Home Assistance Service (Benevolent Society) Provides domestic support to clients who wish to continue living in their own home. Services include housework, laundry, shopping and paying bills. CACP provider. 181 Allambie Rd, Allambie Heights 2100 T: bensoc.org.au Uniting Care Ageing Northern Sydney Region Provides high quality, affordable care to those who are eligible for low level hostel care to remain independent in their own homes. Program also supports family members in caring role. Eligibility for service is assessed by Aged Care Assessment Teams at Mona Vale or Manly Hospital. Services provided can include companionship, home respite for carers, shopping, assistance with meal preparation, light housework, outings, transport to appointments and personal care. T: nsr.unitingcare.org.au Veterans Home Care T: Wesley Domestic Assistance 6 Powells Rd, Brookvale 2100 E: wcss.north@wesleymission.org.au T: Non-subsidised Domestic Assistance and Personal Care Privately owned domestic assistance and personal care services are available at varying rates. It is advisable to thoroughly research your options before purchasing these services and ensure that the agency complies with the HACC Common Standards and has all the necessary insurances. Contact Commonwealth Carelink T: agedcareaustralia.gov.au Emergency Personal Alarms Independent Living Centre T: Constant Companion 24 hour, 7 days a week emergency response service for people who are frail aged or disabled. T: ConstantCompanion@willoughby.gov.au willoughby.nsw.gov.au 15 15

16 Equipment and Aids These services offer advice about equipment and aids to assist frail aged and older people with a disability. Many pharmacies hire assisted living equipment. Manly Hospital Ambulatory Care Unit T: Mona Vale Hospital Occupational Therapy T: Commonwealth Carelink Centre Puts people in touch with local providers of equipment and aids. T: commcarelink.health.gov.au Enable NSW Administers NSW Health Disability Equipment Programs such as Aids & Equipment; Prosthetic Limb Service; and Home Respiratory Program. T: enable@hss.health.nsw.gov.au enable.health.nsw.gov.au Independent Living Centre NSW Provides free information, advice and a comprehensive display (no sale or hire) of commercially available equipment and products, building designs and access requirements for NSW people with disabilities. 1 Fennel St, Parramatta 2150 T: help@ilcnsw.asn.au ilcnsw.asn.au Warringah Mall ShopMobility ShopMobility is a free customer service that provides a range of mobility equipment for the less mobile shopper. Services available include, Electric scooters, Manual wheelchairs, Walking aids, Accessible toilets and specially designated carparks. Bookings are recommended for some equipment. Proof of identity is required to collect equipment and you will be assisted to complete an application form for membership. T: Cnr Condamine St & Old Pittwater Road, Brookvale 2100 Technical Aid to the Disabled (TAD) NSW A voluntary organisation that provides Custom Designed Aids Service, technicians, design and construct aids for people with a disability. Unit 10, 185 Briens Rd, Northmead 2152 T: / info@ tadnsw.org.au tadnsw.org.au Food Services These services deliver meals (hot or frozen) and, if preferred, can be provided at a friendly community restaurant for you to enjoy with others. Manly Meals on Wheels Manly Senior s Centre 275 Pittwater Rd, Manly 2095 T: or manlymow@zipworld.com.au Northern Beaches Food Services 6 Jackson Rd, Warriewood 2102 T: nbfs@bensoc.org.au bensoc.asn.au 16 16

17 Garden Maintenance Aider Program NSW Rural Fire Service hazard reduction program is for eligible seniors living in bush fire prone areas. It includes clearing gutters and thinning vegetation. One-off service. T: Community Assist Lawn Mowing Subsidised lawn mowing for pensioners, frail aged and people with a disability. Suite 1, 1273 Pacific Highway, Turramurra 2074 T: calm@easycaregardening.org.au easycaregardening.org.au Northside Community Connect Easy Care Gardening Gardening service for people who are frail aged or have a disability. 30 Howard Avenue, Dee Why 2099 T: peterr@northsideconnect.com.au northsideconnect.com.au Home Nursing Services Manly Northern Sydney Home Nursing Service Includes general nursing care, support to the aged and/or disabled, advice on diet, safety and mobility to assist recovery and enable people to stay at home. Also counselling and support to terminally ill people and to their families/carers. Manly Hospital 150 Darley Rd, Manly 2095 T: Mona Vale Northern Sydney Home Nursing Service Includes general nursing care, support to the aged and/or disabled, advice on diet, safety and mobility to assist recovery and enable people to stay at home. Also counselling and support to terminally ill people and to their families/carers. Mona Vale Hospital Coronation St, Mona Vale 2103 T: RSL Lifecare Community Nursing A range of nursing services for veterans and non-subsidised people including nursing assessment and general care, such as personal hygiene, wound care, medications (including insulin and oncology), and palliative care. T: communitynursing@rsllifecare.org.au Home Maintenance and Modification All referrals for HACC home modifications services are to be made to the Community Care Access Point (CCAP). The CCAP will determine eligibility, provide basic information, conduct an assessment and make a referral to a home modifications service. T: Manly Warringah Pittwater Home Maintenance and Modification Service Offers basic home maintenance and modification tasks on a feefor-service basis. Maintenance: essential home repairs such as plumbing, carpentry, changing light globes, smoke detectors. Modification: installation of handrails, hand showers, safety ramps and rails. T: Gondola Road, North Narrabeen 2101 hmm@mwpcommunityaid.com.au mwpcommunityaid.com.au 17 17

18 Smoke Alarm and Battery Replacement for the Elderly NSW Fire Brigade installs smoke alarms or batteries for seniors aged 65+ with limited domestic support and will pay an annual visit to check the operation of the alarm and change the battery. Cost of alarm and batteries is the responsibility of the client. Call your local fire station for this service. Dee Why: Narrabeen: Forestville: Manly: Mona Vale: fire.nsw.gov.au Pets Pets for Older Persons (POOPS) This program for the pets of socially-isolated people aged 65+ or palliative care patients who do not have anyone to help look after their pets in times of crisis. Services include in-home pet care, foster care, ongoing support, re-homing of pets and emergency boarding facilities. T: Respite Care Services Carers need the occasional break from the responsibility of looking after a frail or sick person. Home Care Service T: Community Care Northern Beaches Ltd Manly Warringah Pittwater Respite Service A flexible respite service for carers of people who are frail aged or have a moderate to severe disability or dementia. The service provides regular planning respite and after hours respite in an emergency. Unit 7/8, Level 1 Pittwater Place, 10 Park St, Mona Vale 2103 T: ccnb@ccnb.com.au ccnb.com.au Northern Sydney Commonwealth Respite and Carelink Centre Coordinates access to respite, including emergency respite. T: Wesley Mission T: Woonona Cottage Hammond Care Overnight respite for carers of frail aged and dementia. 3 Woonona Ave South, Wahroonga 2076 T: Social Support Services provided by volunteers include visiting people in their homes or aged care facility, transport and company for shopping, appointments or outings. Co-As-It Companionship Program Program caters to people with an Italian background who are socially and/or linguistically isolated. Suite 3 Level 1, 55 Norton St, Leichhardt NSW 2040 T: coasit.org.au 18 18

19 Manly Warringah Pittwater Neighbour Aid Service Including CALD Social Support 3 Gondola Rd, North Narrabeen 2101 T: enquiries@mwpcommunityaid.com.au mwpcommunityaid.com.au Senior Visiting Service (SVS) Lifeline Northern Beaches Inc Volunteer visiting, phoning and care service for frail aged and younger people with a disability who are isolated but living in their own homes. 310 Sydney Rd, Balgowlah 2093 T: admin@lifelinenb.org.au lifeline.org.au Community Visitors Scheme Lifeline Northern Beaches Volunteer visiting program which organises visits to residents in aged care facilities. 310 Sydney Rd, Balgowlah 2093 T: admin@lifelinenb.com.au LINC Church Services Network LINC Referral Centres provide volunteers to help with welfare assistance, transport, friendship and home care through a network of local churches and service agencies. The network is mobilised to link volunteers with the needs of their local community. LINC Pittwater, Uniting Church 44 Bellevue Ave, Avalon 2107 T: LINC Warringah Forestville Uniting Church 9 Darley St, Forestville 2087 PO Box 83, Belrose West NSW 2085 T: brassins@optusnet.com.au lincnational.org.au Northern Beaches Community Visitors Scheme (Centacare) Volunteer visitors to aged people in nominated aged care hostels and nursing homes. Unit 9b, 44 Wattle Rd, Brookvale 2100 T: brookvalefc@dbb.org.au centacarebrokenbay.org.au Men s Activities to Energise (MATE) Social Support Service for Older Men Provides home visits, shopping and helps them to connect or reconnect with social groups, activities and hobbies. This is not a volunteer service clients make an affordable contribution to the service but will not be excluded due to inability to pay. T: information@nsr.unitingcare.org.au unitingcareageing.org.au St Mary s Parish Caring Service Volunteers visit older people at home and in nursing homes and provide assistance. Presbytery, St Mary s Catholic Church, 50 Whistler St, Manly 2095 T: Shopping Services Internet supermarket shopping is an alternative way of having your groceries delivered. Many retailers offer internet shopping services. Some agencies may assist clients to do shopping either by taking them to the shops or buying items identified on a list. For additional details, contact Councils for a copy of their Shopping Made Easy brochure

20 Manly Warringah Pittwater Neighbour Aid Service Volunteers assist with personal transport for shopping and social interaction, includes multicultural communities. 3 Gondola Rd, North Narrabeen 2101 T: enquiries@mwpcommunityaid.com.au Manly Warringah Pittwater Community Transport Fortnightly shopping trips by bus. Suite , 30 Fisher Rd, Dee Why 2099 T: Telephone and Monitoring Services for Isolated People Regular calls are made by volunteers to check on the wellbeing of those who live alone and may be at risk. Community Care Northern Beaches Ltd Dementia Monitoring Service Regular contact for people with memory loss who live alone, includes companionship, social activities, assistance with shopping and household tasks and drop-in service. Unit 7/8 Level 1, Pittwater Place 10 Park St, Mona Vale 2103 T: ccnb@ccnb.com.au Manly Warringah Pittwater Neighbour Aid Service Regular calls and visits by volunteers. T: Next of Kin Registry Free service for people living alone to record their details at their local police station. A keyring and a sticker are placed on a home phone which alerts emergency services of Next-of-Kin registration. Contact Crime Prevention Officer at your local police station. Dee Why Police: Manly Police: Safely Home A joint project with Alzheimer s Australia NSW and the NSW Police. Provides rapid and accurate identification and return of a wandering person to their home. The person may have dementia or an intellectual or other disability. T: fightdementia.org.au Telecross Australian Red Cross Free service, mainly by volunteers, who call people who live alone to ensure they are safe and well. If the call is not answered, emergency procedures are initiated and assistance is given if necessary. T: redcross.org.au Transport Easy Transport (Information Line) Information on community transport in Northern Sydney. T: Wheelchair Accessible Taxis Central booking office for wheelchair-accessible taxis. T: zero200_info@ccnetwork.com.au zero200.com.au 20 20

21 Manly Warringah Pittwater Community Transport Passengers collected from their homes and taken to appointments in appropriate vehicle. Regular shopping and recreational outings. Royal North Shore Hospital shuttle bus service. Suite , 30 Fisher Rd, Dee Why 2099 T: mwpct.org.au Disabled Alternative Road Travel Service (DARTS) Social, recreational and educational trips in buses modified to take wheelchairs. Door-to-door service for adults with physical disabilities. Support given by volunteer helpers and companions. Dougherty Community Centre 7 Victor Street, Chatswood 2067 T: darts@tpg.com.au darts.org.au Taxi Subsidy - Taxi Transport Subsidy Scheme (TTSS) The Taxi Transport Subsidy Scheme (TTSS) assists residents with a qualifying disability by subsidising travel cost of participants, allowing travel by taxi at half fare maximum of $30 per trip. Strict eligibility criteria. Locked Bag 5067, Parramatta 2124 T: ttss@transport.nsw.gov.au transport.nsw.gov.au/ttss Kaddy Transport Offers wheelchair accessible transport for appointments and social outings. Mon to Thurs 8.30am pm 3 St Davids Ave, Dee Why 2099 T: Manly Warringah Pittwater Neighbour Aid Service Individual transport to medical and social appointments. 3 Gondola Rd, North Narrabeen 2101 T: enquiries@mwpcommunityaid.com.au 21 21

22 FINANCIAL AND LEGAL Financial Advice & Information Centrelink Fis (Financial Information Services) FIS officers provide free information about financial investments, buying and selling a home, taxation issues, Centrelink entitlements and retirement planning. Appointment essential Pittwater Rd, Brookvale 2100 T: centrelink.gov.au Lifeline Northern Beaches Financial Counselling Provides fully trained financial counsellors to help people in financial difficulties, such as liaison between a debtor and creditors to work out repayment schemes, budgeting and money management. 310 Sydney Rd, Balgowlah 2093 T: admin@lifelinenb.org.au Financial Ombudsman Service (FOS) Provides an independent, free dispute resolution service for consumers with complaints relating to providers of financial services, such as banking, credit, loans, insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts. T: fos.org.au St Vincent De Paul Financial Counselling Service Provides information on a range of topics including money management skills, debts, guarantors and bankruptcy. Appointment essential. 638 Pittwater Rd, Brookvale 2100 T: vinnies.org.au Government Pensions and Benefits Centrelink Northern Beaches Provides information on Age Pension, Pensioner Concession Cards, Commonwealth Seniors Health Card and Bereavement Allowance. T: centrelink.gov.au Department of Veteran s Affairs Income support, compensation and health care to entitled veterans and their dependents. Also provides a range of supplementary benefits and acts as a referral agency to other community services. Centennial Plaza, Tower B 280 Elizabeth St, Surry Hills 2010 T: or GeneralEnquiries@dva.gov.au dva.gov.au Seniors Card NSW Application forms available online or from Centrelink, ANZ Banks and participating local councils and libraries. The card entitles NSW residents over 60, who do less than 20 hours paid work per week, to discounts on many goods and services. T: seniorscard.nsw.gov.au Legal Assistance Aged Care Complaints Scheme Provides complaints resolution regarding Commonwealth Government funded hostels, nursing homes, Community Aged Care Packages (CACP) and Extended Aged Care at Home (EACH) packages. T:

23 23 23 Anti Discrimination Board Of NSW Investigates and conciliates complaints of discrimination in relation to race, sex, gender, age, marital status, disability and, in employment related matters only, carer s rights and responsibilities. T: TTY: complaintsadb@agd.nsw.gov.au Law Access (Attorney General s Department NSW) Free phone service that provides legal information, referrals and in some cases legal advice. T: lawaccess.nsw.gov.au Legal Aid Commission Of NSW Manly Regional Office Provides criminal and family law services only. Office 5, Ground Fl 39 East Esp, Manly 2095 T: legalaid.nsw.gov.au Manly Legal Advice Service Manly Community Centre 12 Wentworth St, Manly 2095 Free legal advice provided by local solicitors supported by Law Society of NSW. No appointment necessary. Thurs 6-8pm, 3rd Sat of the month 10am - 12pm T: mcc1@bigpond.net.au Older Persons Legal Service Legal advice and representation for seniors and frail aged people who are socially or economically disadvantaged including: human rights matters, consumer issues, social security issues, substitute decision making issues. Level 4, 418a Elizabeth St, Surry Hills 2010 T: tars@tars.com.au Community Connect Northern Beaches Warringah Legal Referral Service Solicitors provide free information and referral to clients on a first come first serve basis. No appointment necessary. Thurs 6-8pm; Mon 1-2pm (excluding school holidays) 30 Howard Ave, Dee Why 2099 T: info@norbeachconnect.com.au norbeachconnect.com.au Welfare Rights Centre Independent community legal centre specialising in social security and Centrelink, law, policy and administration. Free information, advice and advocacy. Volunteers welcome to be trained to provide phone service. T: / TTY: Domestic Violence Advocacy Service Free legal advice line. Mon and Thurs pm; Tues and Fri 9.30am pm T: / Indigenous Women s Legal Contact Line Mon, Tues, Thurs 10am-12.30pm T: or Justice Of The Peace Warringah Mall Library Sat 10am 12pm Manly Library T jp.lawlink.nsw.gov.au/public

24 Mediation Community Justice Centre Community Justice Centres (CJCs) provide mediation and conflict management services to help people resolve their own disputes. Services are free, confidential, voluntary, timely and easy to use. Locked Bag 5111, Parramatta NSW 2124 T: cjc.nsw.gov.au Taxation Advice From July to October the local centres below provide trained volunteers to assist pension recipients and low-income earners to complete their tax returns. Appointment needed. Manly Community Centre Tax Advice Service 12 Wentworth St, Manly 2095 T: Community Connect Northern Beaches Taxation Help Service 30 Howard Ave, Dee Why 2099 T: norbeachconnect.com.au ATO Information on where to get tax help in different languages. T: ato.gov.au 24 24

25 Health and wellbeing Medical Services Healthdirect Australia Healthcare triage, advice and information 24/7. An initiative of the Australian Government. T: After Hours Medical Family Care Medical Services After hours home visiting medical service. Pensioners and Health Care Card holders are bulk billed. Mon to Fri 6pm - 8am; Sat from 12pm; Sunday and public holidays. T: Active Healthy Website Encourages seniors to stay active and healthy by giving older people and health professionals access to services in suburbs close to home that help prevent injury and chronic disease. Programs focus on improving balance and strength. activeandhealthy.nsw.gov.au Cancer Support Cansupport - Royal North Shore Hospital Support and information for cancer patients through group meetings and links with volunteers who have personally experienced cancer. Relaxation and Meditation Sessions held in partnership with the Cancer Council Tuesday 11am -12pm, Mona Vale Memorial Hall 1060 Pittwater Road Mona Vale. Breast Foot Forward, an outdoor walking group with information and support for women dealing with early breast cancer. Last Friday of the month, Manly Surf Club T: or cancercare.org.au Northern Beaches Prostate Cancer Support Group Men, spouses and families welcome to attend meetings. First Tues of the month T: Pink Connections Meetings for friendship and support for women who have survived breast cancer or are currently undergoing treatment. 1st Tuesday of each month 10am - 12pm Mona Vale Golf Club, Golf Ave, Mona Vale NSW 2103 T: bcna.org.au/membergroup/search Carer Support & Services Carers NSW Provides information, support and referral on all aspects of caring to informal carers, such as family, neighbours and friends, who are looking after frail aged and people with disabilities at home. T: contact@carersnsw.asn.au carersnsw.asn.au Commonwealth Respite & Carelink Centre Assists carers of the chronically ill, disabled, mentally ill and frail aged to access respite services in crisis, emergency or oneoff circumstances. Also assists in residential respite bookings. Specialist programs available for young carers as well as a mental health respite program. T: carelink@anglicare.org.au www9.health.gov.au/ccsd/ Disability Carer Respite Services (Centacare Broken Bay) Unit 9B/44 Wattle Road, Brookvale 2100 T: brookvalefc@dbb.org.au centacarebrokenbay.org.au 25 25

26 Lifecircle This free one-to-one mentoring program supports carers of terminally ill people. Mentors focus on your needs, offering practical guidance, enabling you to access the support you need. T: lifecircle.org.au Community Connect Northern Beaches Carers Program & Multicultural Carers Program Support, education and referral services for carers of people with dementia, mental health, disability and grief. Multicultural support groups available, including Serbian, Spanish and Tongan. 30 Howard Ave, Dee Why 2099 T: northsideconnect.com.au Older Parent Carer Project Provides holistic case management for carers over the age of 60, or 45 for Aboriginal and Torres Strait Islander Carers who are caring for their adult child with a disability. One of the major aims of this project is developing a future plan for the family. Also provides information on supported accommodation services, health care and legal issues, such as wills, trusts and guardianship. Unit 7/8, Level 1 Pittwater Place 10 Park St, Mona Vale T: ccnb@ccnb.com.au communitycare.org.au Sunnyfield Respite Care For Carers Over 65 Years Respite for carers 65+ caring for a person with an intellectual disability living at home. Recreational and respite groups for younger people with an intellectual ability. Building B4, Capital Business Park, 1-3 Rodborough Rd, Frenchs Forest 2088 T: rap@sunnyfield.org.au Complaints NSW Ombudsman If you wish to make a complaint about a Home and Community Care (HACC) service, contact the Complaints Officer of the particular service. If you believe your complaint is unresolved after taking this step and wish to take it further, contact NSW Ombudsman. Level 24, 580 George Str, Sydney 2000 T: nsw.ombo@ombo.nsw.gov.au ombo.nsw.gov.au Health Care Complaints Commission An independent organisation that resolves, investigates and prosecutes complaints about health care to protect the health and safety of the public. Level 13, 323 Castlereagh St, Sydney 2000 Locked Bag 18, Strawberry Hills 2012 T: / hccc@hccc.nsw.gov.au hccc.nsw.gov.au Aged Care Complaints Scheme This is a free scheme to investigate complaints made about Commonwealth funded HACC services. These services include nursing care, personal care, respite care, meals, domestic assistance, transport, home modification and maintenance, counselling, support and information services. Where possible, complaints should be made to the service provider in the first instance prior to contacting this service. T: agedcarecomplaints.govspace.gov.au 26 26

27 Continence Services National Continence Helpline Assists people with incontinence by improving access to services, information and advice. Also promotes education, support and research. T: Freecall continence.org.au Counselling & Support Carers NSW Short and long-term counselling services either face-to-face or over the phone. T: Family Relationships Counselling (Centacare Broken Bay) Counselling for individuals, couples and families. Unit 9B/44 Wattle Road, Brookvale 2100 T: centacarebrokenbay.org.au Lifeline Counselling Provides 24 hour phone counselling, plus face-to-face counselling for gambling, bereavement and financial crises by appointment. Also: welfare assistance, home visits to housebound and people in nursing homes, Buddy phone support for suicidal people, anxiety support group, and anxiety support courses. T: / admin@lifelinenb.org.au lifeline.org.au/northernbeaches Community Care Northern Beaches Ltd Northern Beaches Community Advisor Counselling Service Short-term, six session counselling for people who are frail aged, people with a disability and carers. T: Relationships Australia Provides counselling for individuals, couples and families. Level 1, 651 Pittwater Rd, Dee Why NSW 2099 T: northernbeachesfrc@ransw.org.au relationships.com.au Dementia Services Northern Beaches Dementia Monitoring & Advisory Service Educates carers and service providers on practical and effective assistance to people with dementia. Other services include monitoring people living alone with memory loss and in-home and out-of-home respite. Unit 7/8 Level 1, 10 Park St, Mona Vale 2103 T: ccnb@ccnb.com.au ccnb.com.au/ Alzheimer s Australia NSW Provides information, support and referral for people with dementia, their families, carers and service providers. Carer and worker education, activity programs for dementia, membership, referral to local services and support groups. Counselling and library use by appointment. Mon to Fri 9am - 5pm 120 Cox s Rd, North Ryde 2113 National Dementia Helpline: Alzheimer s Australia: admin@alznsw.asn.au fightdementia.org.au 27 27