The Future of Digital Banking: Asia Pacific

Transcription

1 The Future of Digital Banking: Asia Pacific Explore the opportunities of today and tomorrow with leading innovators and pioneers 15th & 16th March 2016 Suntec, Singapore With more than 150 of your peers and over 20 expert speakers discussing the key developments in the industry both this year and next, The Future of Digital Banking: Asia Pacific is the only event you and your colleagues need to attend in Early registration rates available Andrew Connell Head of Digital, APAC HSBC Jay Sidhu Chief Executive Officer BankMobile Book before 26th February to save $200 Luvleen Sidhu Chief Strategy Officer BankMobile Vikram Nimkar Country Head of India Westpac Premium Bank Neal Cross Chief Innovation Officer DBS Michael Yue Head of Banking and Financial Services Google Exclusive rates for financial institution professionals available PRAISE FROM A PREVIOUS MARKETFORCE BANKING EVENT: Stephen Bowe Head of Digital BNZ Li Shu-Pui Head of Financial Infrastructure Development Hong Kong Monetary Authority Nektarios Liolios Global Managing Director Startupbootcamp FinTech Warren Cammack Head of Innovation Vietnam International Bank Vivek Bhanot Head of Business Intelligence VP Bank Vietnam Raj Dhamodharan Group Head of Emerging Payments, Asia Pacific Mastercard This conference brings together an impressive range of top flight speakers to address the new opportunities and challenges that the industry is facing both today and in the future CEO, Barclays

2 The Future of Digital Banking: Asia Pacific 15th & 16th March Suntec, Singapore With two decades of experience producing conferences for the banking sector around the world, Marketforce brings you The Future of Digital Banking: Asia Pacific. This event will offer senior professionals from across the industry the opportunity to come together and discuss new ideas and learn fresh insights from those leading the change. Gain greater understanding of the power of putting the customer at the forefront of digital strategy Learn about encouraging customers to use digital channels and the possibilities of digital marketing Explore the potential of mobile banking and the latest developments in mobile payments Uncover the secret to working in Fintech and how to build successful partnerships Take part in discussions on the future of innovation in banking and how the industry might look in Hours of content speakers hours of networking Welcome address by Marketforce Chair s opening remarks 1 Putting the customer at the centre of your digital strategy Designing a customer-centric digital bank How best can banks ensure services suit the customer s needs rather than their own In what respect are existing digital strategies failing to meet customers requirements Insider knowledge: how best can banks pre-empt customer demands What new opportunities does digital banking present for providing value-adding services Andrew Connell, Head of Digital, APAC, HSBC Creating a digital offering that builds loyalty To what extent can valuable relationships be developed online rather than face-to-face What are the key ways in which you can secure loyalty in a digital context How can analytics be used to offer new and better services that encourage loyalty Stephen Bowe, Head of Digital, BNZ Advisory session Leaders Forum Constructing the ultimate customer-centric digital experience What more do banks need to do to be truly customer-centric Are banks keeping pace with consumer behaviour How can the industry better understand the customer s needs What is the best process to ensure successful digital design What digital lessons can be learnt from other industries How best can banks convey their new customer-centric strategy to the public Andrew Connell, Head of Digital, APAC, HSBC Kim Downs, Innovation and Digital Client Experience, APEA Lead, ANZ Stephen Bowe, Head of Digital, BNZ Refreshments Day 1 - tuesday 15th march 2016 praise from previous Marketforce banking events: 2 Overcoming the challenges to digital banking A well organised showcase of key influencers and thought provoking ideas from across the British banking industry Head of Retail Banking and Wealth Management UK, HSBC Great speakers, excellent networking opportunities Risk Consultant, KPMG Producing a digital-friendly culture In what ways can you best inspire innovation throughout your bank Encouraging innovation and invention: obtaining ideas from every level What can be done to attract the right kind of people to the banking sector Keeping the ball rolling: how to maintain a future-facing attitude Vikram Nimkar, Country Head of India, Westpac Premium Bank The next decade of banking technology How does existing technology need to change in order to achieve digital leadership How can you limit effects on the customer during the transition phase to digital What role could cloud banking have to play How can you ensure security remains strong as technology advances Ali Aziz, Chief Information Technology Officer, Bank Rakyat For More information, please visit the website

3 11.50 Advisory session Day 2 - Wednesday 16TH MARCH Untapped Potential: Using Data And Analytics Effectively Importance of data Enterprise Information Management framework BI Maturity Curve: From reactive to predictive Real life application of predictive modelling Vivek Bhanot, Head of Business Intelligence, VP Bank Vietnam Questions Lunch 3 Adoption and migration: encouraging current consumers to use digital Finding the Moments That Matter: A Google perspective Helping customers understand the value of digital What can be done to create a valuable and useful experience for the customer Challenging demographics: can all customers be persuaded to use digital What strategies are key to enabling customers to use digital effortlessly Should services offered to customers be digital by default Michael Yue, Head of Banking and Financial Services, Google Advisory session Questions Case Study: using digital marketing to encourage adoption Chair s opening remarks Regulating digital banking Opening Keynote Address Modernising banking regulation for the digital age How high a priority is adapting banking regulation for the digital age What are the regulators key concerns about banking through digital channels Setting in place new security procedures: how do regulators view new innovations What role can regulation play in speeding up digital adoption and development Li Shu-Pui, Head of Financial Infrastructure Development, Hong Kong Monetary Authority Questions Making banking mobile Case Study Mobile-only banking creating the pocket-sized bank Jay Sidhu, Chief Executive Officer, BankMobile Luvleen Sidhu, Chief Strategy Officer, BankMobile Refreshments 4 Pursuing new markets through digital technology Banking the unbanked: a whole new customer base What are the key strategies for encouraging unbanked consumers to join your bank How can digital products be adapted to suit those who have never banked before How can you know your new online customers well enough to ensure robust security Will targeting this market work for all banks or only some Rana Peries, Director, Innovation and Digital, Barclays Mobile Money the game changer has arrived Evolution of mobile money in emerging markets: what have we seen How will mobile money build on banking the underbanked Potential to bring Global Corporates into the eco-system: cashless payments in the B2C and C2B space Standard Chartered Bank s participation: forging partnerships with Mobile Wallet Providers to grow these eco-systems Namita Lal, Managing Director, Global Head, Mobile Money, Transaction Banking, Standard Chartered Using apps to achieve increased customer value What apps will customers find useful What services can you offer through mobile and tablet apps specifically to increase sales Will a single app be able to handle all aspects of digital banking How significant is the return on investment on non-core banking app design and launch Advisory session Developing payments for the mobile world What changes are needed to ensure customers can do everything on their mobiles How will contactless payments develop alongside mobile technology What are the key new technologies that will take mobile payments to the next level How significant a threat or opportunity do digital wallets present Raj Dhamodharan, Group Head of Emerging Payments, Asia Pacific, Mastercard Questions Refreshments Questions Chair s closing remarks and end of day one 7 The future of banking channels Guaranteeing a seamless multi-channel experience Why is a multi-channel presence fundamental to digital success What changes are needed to ensure customers can move across channels seamlessly What is the best way of achieving a single customer view across multiple channels What developments are needed to keep pace with changing customer behaviour at

4 12.00 Advisory session Digitising physical channels: developing smart branches and ATMs What will the role of the branch be in 2020 and how should banks prepare Will digital channels complement or replace traditional branches and ATMs Which smart devices need to be incorporated into the modern branch How can you utilise ATMs to either replace or complement a branch presence Questions Lunch 8 9 An exploration of the possibilities for innovation in FinTech and beyond Winter is coming : how 5 types of Fintech will dramatically change the financial world Building the engines of innovation: how can we create a culture of innovation Barriers to innovation: how to overcome them What does the future hold for innovation Neal Cross, Chief Innovation Officer, DBS Advisory session Accelerating start-ups: exploring opportunities for banks in FinTech What are the key benefits of being a start-up developer How can you best discover promising start-ups What strategies are key to nurturing innovation How can you strike the right balance to keep both partners happy Nektarios Liolios, Global Managing Director, Startupbootcamp FinTech Questions A vision for banking in 2020 Panel Discussion and Mobile Voting Predicting the future of innovation in banking Delegates will now have the opportunity to vote on a series of questions using their mobile devices. The panel will discuss poll results as they appear. Themes covered in the session will include: Which innovations will prove key to achieving digital success What are the main success factors in bringing an idea to realisation How useful is customer ideation in the innovation process How likely is it that totally new developments will revolutionise banking What will banking look like in 2020 Peter Fletcher Dobson, Digital Strategy Lead, KiwiBank Warren Cammack, Head of Innovation, Vietnam International Bank Christopher Loh, Group Chief Strategy and Transformation Officer, RHB Chair s closing remarks and end of conference Feedback from Marketforce s last conference held in Asia Marketforce events in Asia and in Europe are models of professionalism. I always enjoy taking part whether in London or Singapore and they attract a high calibre of speaker and a senior audience. Peter Somers, Chief Executive Officer, Sprintpack and Former Member of the Executive Board, bpost Meet your peers from across the industry: Attendee breakdown of a previous Marketforce banking event Attendee breakdown Retail Banks Specialist Consultants IT Services Other Interested in speaking, exhibiting or hosting an event around the conference Tel: +44 (0) sponsorenquiries@marketforce.eu.com

5 The Future of Digital Banking: Asia Pacific 15th & 16th March Suntec, Singapore How to Book To register your place, please visit the website at or fill out the below form and return to For any queries, please call +44(0) Prices CODE: 3222 Registrations on or before 26th February 2016 Registrations after 26th February 2016 Financial Institutions* $1,195 $1,395 Standard Rate $1,795 $1,995 * This rate is available for financial institutions only. Service providers, including consultants, outsourcing service providers, IT providers and solicitors are not eligible for this rate. The price remains at the discretion of the conference producers, whose decision is final. Delegate Information Title First Name surname Title First Name surname Title First 15% Name DISCOUNT surname Company Information Company Name Address Postcode/Zip Country Fax Payments Please select the relevant box: I wish to book the named delegate(s) and I understand that this registration is made subject to Marketforce Business Media Ltd s terms and conditions. I cannot attend so I wish to purchase a copy of the conference US$250. The conference documentation is distributed online and accessed via a password which will be ed to you after the conference and once payment has been made. The presentations will be online for a period of 3 months. Signed I enclose a cheque for the sum of. Cheques must be drawn on a UK bank account with a UK sort code and should be made payable to Marketforce Business Media Ltd and sent to The Accounts Department, Marketforce Business Media Ltd, 3 Sutton Lane, London EC1M 5PU. I will transfer the sum of Bank Transfer details: please transfer quoting reference SMK01 plus company name. Bank Details: Lloyds Bank, Southampton Row, London WC1B 5HR, UK. Bank transfers in USD should be made to Lloyds Bank, sort code , account number , IBAN: GB02 LOYD , BIC: LOYDGB Payments made in this way should also carry the conference name and your company name as reference. Bank transfers in Euros should be made to Lloyds Bank, sort code , account number , IBAN: GB09 LOYD , BIC: LOYDGB Payments made in this way should also carry the conference name and your company name as reference. Please debit the sum of from my Credit Card: Amex/Visa/MasterCard. Card No exp. Date Holder s Name security Code* Signature Date Terms and Conditions Delegate information Registration and document distribution from 8.30am on Tuesday 15th March Event accommodation Overnight accommodation and travel costs are not included in the registration fee. For further information on discounted hotel rooms, please refer to the delegate pack which will be sent out once you have confirmed your place. Please note it may be necessary for reasons beyond the control of the organisers to alter the content or the timing of the programme. Terms and conditions The fee covers attendance at all sessions and payment must be received prior to the event. The delegate rate is charged at the discretion of the conference producers. Cancellations Cancellations must be received in writing to cancellations@marketforce.eu.com. Verbal cancellations will not be accepted. Where cancellation is received in writing more than 30 days prior to the first day of the conference any fees due will be refunded in full less an administration charge of US$160 per ticket. Where cancellations are submitted within 30 days of the first day of the conference, the registration fee remains payable in its entirety. Substitutions are acceptable at any time. Data Protection Marketforce Business Media Ltd gathers and processes data in accordance with the Data Protection Act The information contained about you on this form may be used for future updates about our products and services. Occasionally, we may make your details available to carefully selected external companies for marketing purposes. If you wish your details to be amended, removed or not passed on to external organisations, please write to the Database Administrator at the address on the registration form. Following your update or removal request, you may receive additional pieces of communication whilst the changes are effected.