Offices in : PHUKET SAMUI

Transcription

1 Offices in : PHUKET SAMUI

2 What is LHM Asia? LHM Asia is Thailand s leading hospitality management consultancy company providing services and advice for the luxury hotel, leisure and tourism sector. With a combined experience of 15 years within luxury and boutique hospitality, the LHM Asia management team is dedicated to enhancing your product and profitability through its comprehensive professional management services. Whether you are an investor, owner, or a manager of branded property, a one-of-a-kind boutique resort, or a restaurant, LHM Asia is the solution to your success Mission Statement The company s mission is to deliver the best financial results, and a commitment to manage our clients assets as if they were our own. Our small size affords our team the opportunity to focus on each hotel s individual markets and needs, and apply our core principles in always delivering tangible and efficient solutions at an affordable cost.

3 What is LHM Asia? LHM Asia has a client list of more than 50 leading luxury hotels, resorts, restaurants and hospitality-focused organizations, and a proven track record for exceeding client expectations. With offices in Phuket and Koh Samui, the LHM Asia team can provide the personalised service and professionalism required to ensure that your property achieves its full potential within Thailand s increasingly competitive hospitality industry. LHM Asia s comprehensive range of services can include: Project development and Pre-opening assistance Helping your hotel maximize its optimal revenue potential Getting your hotel on track at a price you can afford Ensuring accountability and efficiency across all administrative departments Instructing and mentoring your team to maximize performance Develop and increase sales production via OTA and wholesales travel agents HR support to find the right candidate for the right position F&B Management and concept creation Training and coaching for different departments PR & Marketing solutions Supply Exclusive & Luxury products

4 Meet the Team Jorge A. De la Torre Koch CEO - Managing Partner LHM Asia A Hotel Management graduate from the prestigious École Hôtelière de Lausanne in Switzerland, Jorge began his career in hospitality as a management trainee at Le Meridien Phuket Beach Resort. Returning to his native Switzerland, he was part of the organising team for Expo 02, the 6 th Swiss national exposition, before working for Nestle S.A on the development of Nespresso. Jorge returned to Thailand as F&B Director for the renowned Kata Group. He has also worked for SILK & Andara Resort & Villas, and led the opening team of Cape Sienna as F&B Sales & Marketing Manager. Jorge went on to open his own company, Internships & Events Thailand, with Co-Founder and owner of Class Act Media, The Phuket News Newspaper, 89.5 Radio and The Phuket News TV. Internships & Events Thailand was appointed by TAT & TCEB to organize the Asian Hospitality & Travel Show. In 2013, he was worked for Maikhao Dream Resorts as Group F&B Director, and was quickly promoted to EAM Manager/Acting GM. In 2013, Jorge founded LHM Asia which benefits from his strengths in marketing, public relations, F&B, events management, recruitment, internships, Spa Management and smart Hospitality solution sales.

5 Meet the Team Francois X. Miel CEO - Managing Partner LHM Asia Francois holds a Bachelor s Degree in Hotel Management & Marketing. His experience within hospitality ranges from front office to F&B, and sales management for international brands such as Moevenpick, Louvres Hotel, Ramada, Best Western. After working in France and Switzerland, he moved to Thailand to take charge of online Sales & Marketing for Ramada and Best Western, before accepting a position as General Manager for a 5 star hotel on the island. To make the most of his expertise and to meet an increasing demand for professional consultancy within the hospitality sector, Francois co-founded LHM Asia. With expertise in online and offline sales Francois can help attract tour operators and travel agents for clients, provides market analysis, establishes sales strategies, and improves yield and revenue management.

6 Christian Schlegel CEO / Managing Partner LHM Asia Meet the Team Christian career in hospitality spans more than two decades. Fluent in five languages and with a love of travel, the Swiss-Finnish national s career began with an internship at Eden au Lac, a small luxury hotel in the lakeside town of Montreux, Switzerland. It was during this influential year that Christian discovered his passion for hospitality. He went on to study at the prestigious École Hôtelière de Lausanne and in 1999 was awarded a Bachelor s Degree in International Hospitality Management. Christian s varied and challenging career has taken him around the world, working in countries as diverse as Venezuela and Switzerland. For the past 15 years he has worked in Thailand, nine of which have been with the renowned French hotel group, AccorHotels. Positions have included leading pre-opening teams, and as Hotel Manager at luxurious properties such as the Sofitel Centara Grand Resort & Villas, Hua Hin, and the Sofitel Bangkok Sukhumvit. Prior to joining LHM Asia, Christian was General Manager at Sofitel Phokeethra Krabi Golf & Spa Resort. Christian is a valuable asset to LHM Asia. His proven international experience of managing luxury properties, from the day to day running of the hotel to project planning and implementation, has given him valuable insight into the challenges and rewards working within the hospitality industry. Having worked in Thailand for 15 years, Christian also has the unique advantage of understanding the local business environment and culture which is key to success for any business enterprise.

7 Meet the Team Gilbert Melki IT and Marketing Guru Based in South East Asia for many years, Gilbert has more than two decades of experience providing IT and Marketing expertise to numerous high profile clients. In 2012, he founded Melki.biz Consulting to offer IT consulting and web design services in Phuket. A valuable partner in the company, Gilbert is the LHM Asia Online Marketing Manager and IT Guru. And our dedicated Thai team of admin officers, sales, PR, Marketing, recruiters, graphic designers, IT programmers, web programmer and analyzers, accountants, etc.

8 Our experience at your service! Our Managing Partners are personally committed in delivering the services necessary for the success of your business. Together, we have over 50 years experience working in senior positions with some of the world's leading hospitality companies. Here's some of the international brands that have benefited from our expertise. INTERNATIONAL BRANDS: LOCAL BRANDS: In this link you can find a complete list of our previous and present Clients & Partners.

9 OUR SALES ONLINE CHANNELS The LHM Asia sales team can help your property achieve its targets by increasing production and visibility through channels such as online travel agents and social media. With our targeted support you can expect : Increase your online presence through search engine optimisation and other online marketing tools. Take over your existing online travel agent management and register your property with new agents specific to key feeder markets. Analyse the market in your location and guide you to create or optimize the rate structure. Benefit from clear reports and statistics to help you determine your clients strengths and weakness in the market. Sell your property at the right time and at best rate

10 OUR SALES OFFLINE CHANNELS (Traditional Tour Operators) LHM Asia uses its extensive network of partners, tour operators and travel agents to help you get more from your offline channels and increase occupancy. The LHM Asia offline sales team can: Create or modify standard contract rates. Make multiple sales calls and secure the support from Key Agents operating in your hotel location. Present your property to our majors agents. Organize inspections Conduct monthly follow-ups with all agents including sales meetings in Bangkok. Supply monthly reports of sales calls, market trends, production, flight arrivals. Attend tourism trade shows on your behalf.

11 Services Property Management LHM Asia can provide comprehensive and tailor made consultancy solutions for small and medium size properties. Our competencies encompasses a range services, from operational reviews, to accounting audits or managing your hotel sales activities, just to name a few. With experience managing a diverse portfolio of brands, we have built a reputation for implementing quality systems and standards, and improving operational efficiency. Exceptional service, attention to detail and proficiency in staffing, product sourcing, accounting, marketing, and owner relationship has made us the choice of discerning investors and franchise owners looking to maximize their asset value.

12 Services Outsourced CFO/ Business advisory Overall management of financial affairs of SME s Advisory services to business owners Wide range business services Financial and tax advice Cash flow management Reviewing and guiding accounting staff Structuring and registration of business Legal and tax advices for startup Company and tax registration Acquiring of operating Licenses (i.e. Hotel license) Application to Thai Board of Investment (BOI) Mergers and acquisition Company liquidation

13 Services Finance and management of accounting services Strategic tax planning and advice Monthly and annual tax compliance (corporate tax, VAT, withholding tax and personal income tax) Manage corporate tax refund claims and VAT claims for clients Handle tax investigations for clients Advice on transfer pricing Tax advice for property developers Audit Services Statutory audit International group reporting packages Financial due diligence Internal audit and review Financial health check

14 Services Human Resources, recruitment Through its extensive contacts within the hospitality industry, LHM Asia can find and train the right candidate for your business. LHM Asia collaborates with the most powerful Thai Hospitality job recruitment search engines: Internships With our extensive experience since years in the internships recruitment, LHM Asia can assist hotels in finding international management interns from the across the best International Hotel management schools.

15 Services Training & Coaching We provides service to hotels, and other hospitality services. With more than 20 years of experience in this business we are confident that we can provide solution to eliminate company s challenges, and help embrace service culture, the key to success to your organization. Training and Development for Hotel Operations Team Engagement Executive Search HR Consultancy: HR / Training set up for pre-opening Mass Recruitment Standards set up and OJT Pre-Opening Simulation

16 Services Training & Coaching LHM Asia offers training programmes ranging from entry level staffing through to management and senior management level. Focusing on improving a wide range of skills, our training programmes are designed to help create staff confidence, and improve their knowledge in the hospitality and its services. Our training programmes include: F&B training - 7 modules Kitchen training, including HACCP and best practice Bar, wine and cocktail knowledge Front Office and guests relations training Housekeeping training Sales & Marketing Revenue and yield management

17 Spa Consulting and Spa Management Services Our Executives specialize in the design, development, and operation of spas, and wellness Resorts, providing the full spectrum of spa consultancy services. From feasibility study, through planning and design of the facility, our expertise continues with the operational program implementation, and all the way through to on-going supervision or management. Clients have the option to contract for the complete service or a selected element of service. We are committed to creating a unique spa & wellness environment delivering extraordinary sensory and service experiences for guests. Having worked in both Europe & Asia Pacific, they were key players in the establishment and early operation of Chiva-Som International Health Resort, and have subsequently actively contributed in assisting to build a name for Thailand as the Spa capital of Asia. Ongoing roles as industry educators and ambassadors of the Thai Spa industry are all further testament to their commitment to the industry.

18 F&B & Gastronomy PR & Marketing Services Our team of hospitality industry professionals, consultants and teachers have an in-depth knowledge of hotel and restaurant gastronomy. Our consultants have trained in the best Swiss, European, American, Australian and Asian colleges and hotels and include restaurant owners, hotel managers, experts sommeliers and wine connoisseurs, culinary school graduates and executive chefs. LHM Asia can assist in creating brand awareness, product repositioning through the support of professional website designers, content writers, professional photographers and effective media planning. With the additional support from our PR, social media and marketing teams, you can be assured an effective online presence to help boost your profile. Smart Hospitality Solutions & Reseller for Luxury Products Our smart hospitality solutions and luxury products include: Cell Fresh Net a revolutionary air conditioners energy saving system with than 20% in consumption, a green product purify the air Liquid sound & Invisible sound Thailand Panama hats, Genuine & Original Hat from Ecuador Truffles and exclusive delis from Italy Sapo Game Asia, entertainment for Hotels

19 Our Clients We are proud to represent the following clients: DA MARIO

20 THANK YOU For any further queries contact us: PHUKET Office L H M Co., Ltd. The Box Park 99/30 Moo 4 Srisoontorn Road, Talang Phuket Thailand Tel: Mob: SAMUI Office [email protected] CS Hospitality Consulting Co., Ltd. 44/58 Moo 1 Meanam, Koh Samui Thailand Tel: