About Us. Establishment of PT. Elnusa Yellow Pages. Transformed into PT. Infomedia Nusantara when Telkom joined the company

Transcription

1 About Us 1984 Establishment of PT. Elnusa Yellow Pages PT. Infomedia Nusantara (further called as Infomedia) is a subsidiary company of PT. Telekomunikasi Indonesia Tbk. (TELKOM), the largest telecommunication provider in Indonesia with business portfolio: TIMES (Telecommunication, Information, Media, Edutaintment, Services). Infomedia has given a special direction from TELKOM to focus in handling the portfolio of Information service to become a leader in Business Process management company in the region 1995 Transformed into PT. Infomedia Nusantara when Telkom joined the company 2002 Start to serve call center services: - Voice based: Inbound & Outbound Call - Applied Interactive Voice Response (IVR) Technology - Manage Call Center Operation 2010 Portfolio transformation into contact center by serving solution of: - Implement multi channel based service (call, walk in, multimedia and social media) - End to End Customer Engagement - Back Office Processing - Technical Support 2014 Vertical business expansion by focusing in providing Industrial Solution of: - CRM: Customer Relationship Management - ITO : Information Technology Outsourcing - BPO: Business Process Outsourcing - KPO: Knowledge Process Outsourcing

2 Our Portfolio CRM Customer Relationship Management With 12 years of experiences in handling contact center across various industries, our CRM service were now supported by more than 20,000 frontliners in 16 representative offices scattered all over Indoensia to serve more than 120 Indonesian and more than 10 global enterprises. All of those number were keeps growing and developing. ITO Information Technology Outsourcing In IT Outsourcing, We provide total IT solution that is able to be customized based on clients network requirements & complexity of IT applications. We provide Facility, People, Process, and IT Tools that will help company to be more flexible by transforming the initial, fixed cost of information technology into variable cost. BPO Business Process Outsourcing By outsourcing the non-core business process we offer a flexibility to focus on company core competencies without being burdened by the demands of bureaucratic restraints or non-core administrative process. Thus, enterprises will have more time to focus on developing core business at a faster pace. KPO Knowledge Process Outsourcing We provide highly reputable analytics & statistical consulting across industrial segment supported by up-to-date statistical analytics software, experience expertise and wide range of networking. Infomedia extensive experiences in handling big data have become our strength point as we able to run data mining from raw data and manage it into reputable insight report for client s decision makers.

3 What We Offer Global Contact Center Our Solution will be handling and managing company contact with current and future customers in global market, supported by multi language skills of frontliners and implementation of multichannel service delivery that involves the used of multichannel platform from voice based services into non voice based services such as social media and multimedia service. We also help to customize the availability of tools based on how customer wants to collaborate and communicate. Implementation of Service: Marketing Customer Service Sales - Telemarketing - Telesurvey - Manage & Execute campaign - Generate & manage Leads - Welcome Contact - Customer Verification - Customer Attrition Management - Complain Handling - Customer Care - Account Maintenance - Product/ Service Request Information - Sales Force - Up/ Cross Selling - Telesales - Purchase Order & Delivery Order Digital CRM We connect business through digital services by implementing CRM 2.0 that is built around customer ecosystem and designed to engage customers that is accessible from multimedia channel of Short Messaging Service (SMS), , Chat, Social Media, web portal and mobile application related all inquiries for information, transaction, and customer feedback captures. By applying Digital CRM, company would be able to improve its service delivery through great customer experiences since customer could select the preferable direct channel in contacting company in any comfortable time. Implementation of Service: - Customer Relation - Customer care - Complain handling - Community Engagement - Upselling - Customer Retention - Product/ Service Information - Marketing, Gimmick & Promo - Information Enterprise Content Management Our solution will help enterprise to increase its flexibility by shared its non core business process by providing solution of: Digitation Document - Document capture & digitalization - Indexing & archiving - Document security Business Process Integration: - Share & collaborate business process workflow - Back-end process integration - Warehouse integration Asset Management Solution (AMS) : - Asset Tracking and Monitoring. - Asset Management Operation. - Asset and Inventory Management. - High Value Product / Document Tracking - Integrated with Financial Application for Depreciation/ amortization

4 Service Catalogue

5 PT. Infomedia Nusantara Jl. RS Fatmawati Jakarta, Indonesia Phone: (021) Fax: (021) Website:

6 Our Client Provide total business solution for more than 120 enterprises in Indonesia Saudi Arabia: - Customer Care Telkomsel Arab Saudi Malaysia: - Customer Care Telkomsel Malaysia - Profiling Telkomsel Malaysia Customer USA: - Telemarketing Gas and Electricity Hongkong: - Customer Care Telin Hongkong UK: - Telemarketing for Telecommunication Provider Singapore: - Singapore Concierge - Medical Tourism Australia: - Telemarketing for Telecommunication Provider - Telemarketing for Solar Panel - Document Management System - Data Entry - Handling Contact Us Telkom Australia Timor Leste - Training Customer Care Telkomcel - Business Process Consultant Customer Care Telkomcel