Workplace Expectations Samples. Employees are responsible for accurately reporting work time in HRMS.

Transcription

1 Explain wrk hurs, summer hurs, vertime guidelines, lunch and break times. T meet the needs f ur custmers and clleagues, I expect yu t be at yur desk and ready t wrk (cmputer bted up, etc.) at the designated start time. Manager may request, with ntice, that Friday hurs be adjusted t accmmdate scheduled training/meetings. Emplyees are respnsible fr accurately reprting wrk time in HRMS. If yu are nn-exempt, I expect yu t manage yur hurs within yur designated time cmmitments e.g. n mre than 20 r 40 hurs. If yu find yu need t wrk mre hurs fr sme reasn (vertime), yu must get apprval in advance. Please d nt take advantage f the time clck runding. The primary cnsideratin in determining wrk schedules fr individual emplyees will be t assure the department s service needs are met fr students, faculty and staff. All emplyees need t establish regular wrk schedules with starting and stpping times and lunch breaks. Schedules must be apprved by yur supervisr and submitted t the department timekeeper. Emplyees are expected t be at their nrmal wrk statin during their scheduled time unless a variatin has been apprved in advance by the immediate supervisr Psitins are psted with the understanding that an individual will take a lunch break. Therefre, all emplyees are asked t take an unpaid lunch break during each scheduled shift. Lunch breaks may either be 30 minutes r 1 hur as agreed upn between the supervisr and the emplyee. In additin, full time PSA emplyees may take a 15 minutes paid rest perid during the first fur (4) hurs wrked and secnd fur (4) hurs wrked as per Sectin f the PSA Plicy Manual. The schedule fr lunch and rest perids will be crdinated by the supervisr. Nte: rest perid breaks may nt be used back t back. During the first f week f class in January and August, emplyees are expected t be at wrk every day and be n time t cver the increased custmer traffic. Care shuld be taken t minimize absences during this time. On ccasin, an emplyee may need a temprary rescheduling f their wrkweek. These adjustments can be made as lng as the needs f the department and cllege are still being met. Any variatin in a published schedule requires the immediate supervisr's prir apprval. Due t the nature f the wrk, flexible scheduling is allwed; the supervisr may accmmdate requests fr alternative wrk schedules as lng as the needs f the department and cllege are being met. Hwever, flexible schedules are nt unpredictable schedules and any flex hurs must be used within the same week. Special circumstances will be cnsidered n a case by case basis. Explain the guidelines fr reprting absences r tardiness, including wh and when t call. Attendance cnsistent with yur selected wrk schedule is essential within ur prgram t ensure that the department functins at a high level and t help the students reach their academic gals. Absences must be reprted a minimum f 1 hur befre the start f accuntability via r vice mail ( ) t supervisr and administrative secretary. When an emplyee is ut sick they are t use sick time t cver the time away. If the emplyee des nt have sick time available the sick time will be cnsidered leave withut pay (LWP). LWP can be 1

2 used t start disciplinary actin when it becmes a perfrmance issue. Emplyees wh are unable t adhere t their psted schedule fr any reasn (sickness, running late, persnal issues, etc.,) must call their immediate supervisr as sn as pssible. This cntact must be made either prir t r within 15 minutes f their scheduled start time, r end time in the event f an inability t return t wrk n time either starting time, r fllwing a lunch r rest perid. In the event the supervisr cannt be reached, a message t the supervisr's vic , alng with a call t the emplyee s department secretary leaving a cntact number will substitute. The emplyee shuld als make an attempt t call the service desk where they wrk s their c-wrkers are aware that staff will be reduced fr that particular day r will be arriving late. In the case f tardiness, emplyees must als send an t their supervisr and the department timekeeper when they arrive at their wrk area stating in the the time they arrived. PSA emplyees d nt keep a daily wrk schedule in HRMS. PSA emplyees will recrd all time entries in Time & Labr (T&L) accrding t the apprved type f accrual available (i.e. sick, vacatin, persnal time, cmp time used, cmp time earned. Nte: Sick Time is intended t prtect emplyees frm lss f incme during perids f illness and may nt be used fr any ther purpse. An emplyee may be required t prvide medical certificatin t cnfirm illnesses and/r absences. Nte: Persnal time is nt t be used rutinely t cme in late r leave early frm wrk. PSA emplyees are expected t adhere t their scheduled hurs f accuntability. Any variatin frm the wrk schedule by mre than 7 minutes needs t be recrded in HRMS with an accmpanying nte psted in the system. Emplyees must send an t their supervisr and the department timekeeper when they arrive at their wrk area stating in the the time they arrived. As per Sectin 4.5. f the PSA Plicy Manual, a full time PSA emplyee may wrk beynd their nrmal 40 hur per week schedule with a supervisr's prir written apprval. Cmpensatin fr such time at MCC will be in the frm f cmpensatry time. Any vertime pay must be apprved in advance by the Vice President f the Divisin. The scheduling f the utilizatin f earned cmp time is at the discretin f the supervisr. Explain the guidelines fr requesting vacatin, utlining peak times that vacatin requests may nt be apprved (except fr emergencies). Explain time reprting guidelines fr yur wrk unit/divisin. Vacatin Request must be submitted via t the supervisr a minimum f 2 weeks prir t requested time ff; indicate the day yu are leaving and day yu will be returning; indicate pending tasks and wh will need t cmplete them when yu are ut f the ffice. Peaks times vacatin request may nt be apprved, except fr emergencies, during week f rll ver (typically the week f July 1st). Vacatin requests during peak times must be fr bligatins that cannt be cancelled. Vacatin requests must be made in writing t the immediate supervisr at least 2 weeks prir t the requested absence. Due t the busy nature f the department, vacatin requests will nt be apprved fr the mnths f August and January, except in special circumstances. 2

3 Explain guidelines fr apprpriate attire and casual day if applicable. Wrkplace Expectatins Samples Our department is at all times a client-facing unit, whether the client is internal r external. As a result, it is the respnsibility f department emplyees t dress as representatives nt nly f the department but f the District as a whle. Belw are sme basic guidelines fr business casual attire but the mst imprtant factr is the emplyee s gd judgment. If yu have any dubts whether a particular utfit is apprpriate, it prbably is nt. Business Causal guidelines fr men and wmen: business casual shuld lk apprpriate even fr a chance meeting with a Directr r VP; Maricpa cllege r cllege/prgram specialty t-shirts are acceptable; Pl/glf shirts are apprpriate; avid clthing that is tight, baggy, wrinkled r with hles; n spaghetti strap tps r dresses; avid attire that shws skin at: cleavage, midriff and backside. Explain guidelines fr apprpriate technlgy use (mbile phne, tablets, internet) usage (where, when, duratin, etc.). I d nt supprt casual Fridays. Shrts, sweat pants, sweat shirts, and flip flps are nt apprpriate ffice attire regardless f what day f the week it is r what activities the ffice is ding unless yu are having a cleaning day. Jeans shuld nt be wrn regularly either. Hw we present urselves cntributes t high custmer service. Technlgy Use: adhere t the MCCCD Technlgy Resurce Plicy see belw: During time f accuntability, as selected abve, cell phnes must be placed n silence and stred away. All phne calls/texts will be received r made during break perids r lunch perids nly. Emergency messages can be left with Keep persnal internet and cell phne usage t a minimum (during breaks unless emergency situatin that shuld be discussed with yur supervisr). Wrk related texts and telephne calls are cmmn during high schl visits. Hwever, persnal telephne calls, texts, cnversatins, and scial media are nt permitted during scheduled wrk hurs. Please limit persnal cmmunicatin t breaks and lunch. Cell phnes shuld nly be used fr wrk purpses and nt fr persnal use. Explain the custmer service expectatins f yur unit/divisin, hw the grup functins, interpersnal relatinships, wh the grup serves, and ther wrkplace expectatins. Create a prfessinal envirnment fr students and clleagues by cming t wrk with a psitive and apprachable attitude; being willing t help each ther; greeting each ther with respectful salutatins; cmmunicating respectfully with each ther n a daily basis; being aware f yur nnverbal and verbal cmmunicatin, being pen t interruptins. Leadership is nt a categry that is reserved fr supervisrs r managers. Each individual in ur department, regardless f jb title r level, is respnsible fr demnstrating leadership fr thers. In the area f leadership, I expect that each f us will: lead by example in all areas f ur prfessinal lives; knw and understand the missin f ur department and help thers achieve it; step up t any leadership rle we are asked t perfrm prviding guidance and infrmatin t ther team members as require; take the higher rad s the fcus is n team success. Custmer service: answer s and phne calls within 24 hurs ur gal is t get t yes. If n deadline is given n a prject r assignment - assume within ne week r ask; when there are prblems r questins g t the surce fr reslutin first. Custmer service: answer s and phne calls within 24 hurs ur gal is t get t yes. If n deadline is given n a prject r assignment - assume within ne week r ask; when there are prblems r questins g t the surce fr reslutin first. Prfessinalism is imprtant. Be curteus at all times. Greet fellw emplyees and custmers and ask hw yu may help them. Maintain a psitive and helpful attitude at all times. When asked t perfrm a task by the manager, it is nt apprpriate t questin the imprtance f a task r delegate tasks t ther emplyees. Prvide quality service at all times. Strive fr excellence, nt just gd enugh in all tasks n matter hw menial they may seem. 3

4 Yur cperatin with these guidelines will cntribute t ur ability t prvide excellent custmer service t ur students, internal custmers, and clleagues. Demnstrates respectful and prfessinal behavir with all clleagues Give and receive infrmatin and feedback curteusly. Acknwledge peple when yu see them. Share cncerns and difference s in a way that allws fr cnstructive change. Emplyees in vilatin f a wrkplace expectatin. Share infrmatin, ideas, cncerns in a practive and supprtive manner. Emplyees in vilatin f a wrkplace expectatin may be subject t disciplinary actin fr failure t fllw a directive. Failure t fllw established wrkplace expectatins may be cause fr disciplinary actin up t and including terminatin. 4

5 Jb Expectatins Samples What des this psitin d and hw? Describe hw well the jb shuld be dne, expected behavir and utcmes in terms f quality, hw ften, hw many, fllwing what prcess r prcedure, custmer service, and include necessary resurces (peple, equipment, technlgy, ther). Budgeting Create new and revise existing Purchase Orders (PO) in CFS within tw business days f the request, unless therwise discussed with the Prgram Manager. Requests fr new and revised PO s will happen peridically thrughut the year. Utilize the Pr-Card fr apprpriate purchases, fllwing MCCCD Pr-Card guidelines and prcesses. Administrative Secretary Prvide cnsistent and timely cmmunicatin thrughut t all members f the department. Assist the manager with assigned tasks. Identify, cmmunicate, and prpse reslutins t prblems. Be attentive t custmers. Requests frm in-persn custmers (including clleagues) are t be reslved with pririty. Be flexible, respnsive, psitive, and willing t participate in varying tasks based n the needs f the manager, clleagues, and students. Attend, crdinate, and plan seasnal activities such as xxx. Occupatinal Instructr Instructs students in the use f prper techniques and prcedures in a specific skill area with the gal being the students reaching the prescribed cmpetencies; reviews student wrk and evaluates prgress; identifies prblems and makes recmmendatins regarding the ability f students t reach the cmpetencies. Advcate fr the prgram and student success by supprting the curriculum. Utilize the fllwing strategies in curriculum and in the classrm. Refer t the apprpriate handbks r resurces. Strategies will be phased in thrughut the 2012/2013 fiscal year. Active Learning Prblem Based Learning Critical Thinking Use the student cmmunicatin frm t prvide infrmatin t students related t an issue/cncern in a timely manner as issues are identified. Supprt the student thrugh the utlined actin plan t help reslve the prblem r identify additinal supprt is needed. Crdinatr Demnstrate a high level f utreach and custmer service. We need t help ur custmers see hw we can prvide service by visiting and reaching ut, rather than waiting fr them t call. Be respnsive and practive t custmer requests and utreach t clleges/divisins. 5