Stationary Air Power and Oil Free

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1 Stationary Air Power and Oil Free Equipment Orders: For inquiries related to: Stationary Air Power/Oil Free: Order entry, pre order queries, credit/debit adjustments, inventory reports, lead times and issuing of RMA s: Customer Service Rep Kristi Kowalski Lead Customer Service Rep Marisol Rennie Customer Service Rep Ella Taylor Aftermarket: Pre order queries, order entry & status, credit/debit adjustments, CAT network parts invoice and shipping notices: Customer Service Rep Debora Ruano Aftermarket Lead Customer Service Rep Vernolia Garner Customer Service Rep Jennifer Ferencevich Order Entry Escalation: Customer Service Manager Kevin Reisinger: or Oil Free Application Engineer: For inquiries related to: Matching product to application, assess non standard requirements, ensure product will be suitable for applications, generation of performance curves, customer drawings and quotes: Application Engineer Oil Manhar Grewal Free Application Engineer Oil Free Sravan Vadithala

2 Aftermarket: For inquiries related to: Sullinet assistance, parts price and availability, parts RMA s, parts credit/debit adjustments, MSDS form requests, parts and OEM Business, machine manual requests, parts order issues, order status for parts and OEM, expediting and general assistance: Customer Response Marcy Waldo Lead Customer Response Tonya Rasmussen Customer Response Erica Jones Customer Response Kasey Zhong Customer Response Lyndsie Daikhi Customer Response Silvia Novales CRC Escalation: Customer Service Manager Tim Brinkman: or Aftermarket nical Assistance: Machine, equipment spare and replacement parts identification, aftermarket kit creation, list price part quotations: Lead Lou Gross Ralph Grillo Steve Phillips Kyle Treble Glenda Berrier Equipment nical Sales Support: For inquiries related to: Inside sales support, machine application assistance, configuration feasibility research and special option quotations: Product Specialist Lead Tom Cassler Product Specialist Stationary Product Specialist Stationary Product Specialist Stationary Nate Price Christopher Snyder Mike Green

3 Unit OEM: For inquiries related to: Air end component and part identification, aftermarket REMAN air end and replacement part quotations: Product Specialist OEM Lyle Baker Lead Product Specialist OEM Liz Durham Product Specialist OEM James Rasmussen Product Support Escalation Customer Service Manager John Skalka: or nical Service: For inquiries related to: Stationary Air Power Service: nical assistance to channel partners and end users, 24/7 assistance available via telephone, and onsite support per request: Stationary Air Power Tony King Lead Stationary Air Power Chuck Leverich Stationary Air Power David Wroblewski Stationary Air Power Spencer Hall Stationary Air Power Tyler Lundquist Stationary Air Power Tim Vokes Stationary Air Power Jose Navarro Service Escalation: Service and Training Manager Anthony Stover or Customer Service Director: Nan Birmingham or

4 Marketing Personnel Sr. David Devries Stationary/Vacuum Sr. Brit Thielemann Stationary/Vacuum Stephen Hill Stationary/Air Treatment Air Systems Mgmt. Hal Rinkel Air Systems Specialist David Booth Sr. Aftermarket Aftermarket Airend Remanufacturing and Tools Aftermarket and Sales Support Manager Aftermarket and Sales Support Manager Senior Manager, Channel Stationary Air Power Channel Manager, Stationary Air Power Channel Manager, Stationary Air Power Tim Kruto Ken Kamin Luis Torres Megan Pierce Anthony Stanley Pam Maitino Nick Loving Jennifer Shalik

5 Training: For inquires related to: Training solutions for channel partners and end users which are available via web, onsite at MCI training facility, and regional locations upon request: Instructional Designer Jennifer Ream Training Lead Trainer Stationary Kerry Hogan Trainer Portable Slade Smith Online Training Modules Service and Training Manager Anthony Stover or Warranty: For inquiries related to: Sullair Warranty System, registration of machines, filing a claim, warranty questions and support: Warranty Coordinator Glenda Pettit [email protected] Warranty Administrator Ricko Davis [email protected] Stationary Warranty Administrator Paul Whitworth [email protected] Portables/Airends Sullair Warranty System Warranty Manager Christopher West or [email protected] Traffic: For inquiries related to: freight cost estimates, shipping document copies, transit times, shipping sizes and weights, re consignment requests: Responsibility Traffic Coordinator Number E Mail Compressors, Dryers, Abigail Ott [email protected] Filters Domestic, Mexico, Canada, P.R Compressors, Dryers, Carol Howard [email protected] Filters All other Compressors, Dryers, Brooke Murphey [email protected] Filters All other International Airends, Domestic and Laurie Lukes [email protected] International Domestic and International Brooke Murphy Lead [email protected] Parts Traffic, Compliance: for inquiries related to HTS & ECCN information, Free Trade Agreement Certificates, Manufacturer Affidavits, Country of Origin and Hazmat information: Traffic, Compliance Maureen Bejar [email protected] Traffic Escalations: Manager of Traffic Susan Hannon or [email protected]

6 Credit: For inquiries related to: Customer account inquiries, customer credit reviews and order releases: Credit and AR Manager Mike Tee AP Manager Sandy Elick AR Support Thomas Osborn Marketing Support: For inquiries related to: tradeshows, press releases, advertising: For inquiries related to: co op submittals, co op inquiries, co op approvals: co

7 Portable Air Power Equipment Orders: For inquiries related to: Portable Air Power: Order entry, pre order queries, order status for machine, process certificate of origin, CAT network parts invoice and shipping notices, inventory reports, lead times, credit/debit adjustments, issuing of RMA s: Customer Service Rep Sandy Rejak Lead Customer Service Rep Tajuanda (TJ) McCline Aftermarket: Pre order queries, order entry & status, credit/debit adjustments, CAT network parts invoice and shipping notices: Customer Service Rep Debora Ruano Aftermarket Lead Customer Service Rep Vernolia Garner Customer Service Rep Jennifer Ferencevich Order Entry Escalation: Customer Service Manager Kevin Reisinger: or Equipment nical Sales Support: For inquiries related to: Portable Air Power: Inside sales support, machine application assistance, configuration feasibility research and special option quotations: Product Specialist Kevin Fogus Portable Product Support Escalation Customer Service Manager John Skalka: or nical Service: For inquiries related to: Portable Air Power Service: nical assistance to channel partners and end users, 24/7assistance available via telephone, and onsite support per request: Portable Air Power Jeffrey Poe Lead

8 Portable Air Power Portable Air Power Portable Air Power Portable Air Power Portable Air Power Robert Brosky Nick Sulkowski Morrel Baker Justin Dillion Matt McCurdy Service Escalation: Service and Training Manager Anthony Stover or Customer Service Director: Nan Birmingham or Aftermarket: For inquiries related to: Sullinet assistance, parts price and availability, parts RMA s, parts credit/debit adjustments, MSDS form requests, parts and OEM Business, machine manual requests, parts order issues, order status for parts and OEM, expediting and general assistance: Customer Response Marcy Waldo Lead Customer Response Tonya Rasmussen Customer Response Erica Jones Customer Response Kasey Zhong Customer Response Lyndsie Daikhi Customer Response Silvia Novales CRC Escalation: Customer Service Manager Tim Brinkman: or Aftermarket nical Assistance: Machine, equipment spare and replacement parts identification, aftermarket kit creation, list price part quotations: Lead Lou Gross Ralph Grillo Steve Phillips Kyle Treble Glenda Berrier

9 Marketing Personnel Senior Channel Manager, Tricia O Hara [email protected] Portables Senior John Miller [email protected] Portables Senior Portables Mats Stellnert [email protected] Sr. Aftermarket Aftermarket Airend Remanufacturing and Tools Portable Remanufacturing Aftermarket and Sales Support Manager Aftermarket and Sales Support Manager Tim Kruto [email protected] Ken Kamin [email protected] Louis Torres [email protected] Brian Waldo [email protected] Megan Pierce [email protected] Anthony Stanley [email protected]

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