Form a Partnership With the Leader in Document Imaging Solutions. Toshiba s Proven Strategies Maximize Cost Savings and Productivity

Transcription

1 Form a Partnership With the Leader in Document Imaging Solutions Toshiba s Proven Strategies Maximize Cost Savings and Productivity

2 Your Strategic Partnership With the Leader in Document Technology Toshiba s Proven Strategies Maximize Cost Savings and Productivity In a world of corporate powerhouses, Toshiba stands as a technological global leader. Fortune Magazine ranks Toshiba in the top ten on its list of most respected electronics manufacturers, and in the top 100 on its prestigious Global 500. Annual revenues exceed $60 billion. Toshiba s overriding goal is to provide leadingedge document imaging and information workflow products and services that exceed your expectations and deliver unsurpassed gains in productivity. Our proven commitment to understanding customer needs allows us to respond to a rapidly evolving marketplace with a wide range of cost-saving solutions. Guided by the credo Leading Innovation, Toshiba develops cutting-edge products that consistently deliver productivity gains at all levels. Commitment. Expertise. Leadership. Quality. Commitment. Expertise. Leadership. Quality. These indispensable components have enabled Toshiba to create a full range of innovative document products and services that meet the most stringent demands of businesses and consumers worldwide. FORTUNE WORLD S MOST ADMIRED COMPANIES 1. General Electric 2. Sony 3. Siemens 4. Emerson Electric 5. Royal Philips Electronics 66. Samsung Electronics 7. LG 8. TOSHIBA 9. Hitatchi 10. Matsushita Electric Industrial Category: Electronics

3 Worldwide Leadership Acknowledging the world s growing demand for electronic products and support services, Toshiba has established a significant presence on the American continents. The United States is home to six of its corporate divisions, each one representing a specialized category of products and services. Toshiba s U.S. operations are complemented by a growing network of corporate facilities in Central and South America. Such an extensive presence throughout the American continents has greatly enhanced the company s ability to respond to market demands on both a regional and global scale. Success in this intensely competitive marketplace requires a product delivery infrastructure capable of reaching a broad customer base. In the United States, Toshiba has decisively addressed this challenge by creating a nationwide network of direct and independent dealers. Bolstered by over 650 product service centers, 100 direct sales and service offices, and 3,000 dedicated employees, the network is a model of cutting-edge marketing. Toshiba s success in the Americas consistently reflects a spirit of leadership and innovation, its numerous awardwinning products and programs recognized by leading independent companies such as JD Power, CIO, Fortune, and many others.

4 Monochrome For maximum versatility, our award-winning monochrome multifunction peripherals (MFPs) deliver print, copy, scan, and fax functions in a single device, providing output speeds ranging from 12 to 135 pages per minute (PPM).

5 Speed. Performance. Reliability. Versatility. Quality. Security. Color-Enabled MFPs Facsimile Devices Feature-rich faxes provide faxing, copying, and scanning functions in a single component. Space-saving and efficient, these devices offer you a number of features such as auto-redial, large storage capacity, 64-level grayscale, TWAIN scanning, reduction enlargement, and document management. Colorful versatility meets everyday business productivity. Toshiba gives you everything you could want in one multifunction device. The e-studio line of color-enabled MFPs offers economy, productivity, and exceptional quality for all of your business needs, plus the added impact of color. Toshiba introduces a wide range of managed print solutions specifically designed to meet the needs of all levels of business operations, all providing exceptional image quality, user-friendly features, network laser printing capabilities, and custom finishing options. Toshiba s comprehensive lineup of networkable MFPs, printers, faxes, and integrated third-party solutions delivers the features and functions businesses demand most. Using the Encompass Document Analysis Program. Toshiba s analytical experts focus on opportunities for improvement and provide new configurations to maximize efficiency from every device. The marketplace response to Toshiba s MFPs has been nothing short of impressive. The e-studio line of color devices received an unprecedented number of awards citing overall color superiority and superior color registration. Recent awards include: Five-Star Exceptional from BERTL; Editor s Choice award from Better Buys for Business; Best overall ranking from OPA; and Four-Star Editor s Choice award from Buyer s Lab Inc., among others. Dealer technicians echo their approval, ranking Toshiba number one in thirteen categories, including: Reliability, Troubleshooting, Software & Internet Support, Service Communications, Basic & Advanced Training, and Remote Diagnostics. Technically Advanced Products Match Versatility With Performance Toshiba s extensive product lineup offers customers an unequaled range of performance options. Voted by end users as easiest to use for features such as the tilting, color LCD displays and common user interfaces, which allow users to learn one, operate many, Toshiba has earned the prestigious Reader s Choice Platinum award. High-Speed Multifunction Color For customers requiring high graphics output, Toshiba s High-Speed Color Copiers/Printers deliver superior image fidelity and incomparably vibrant colors ideal for both graphics and text.

6 Leading-Edge MFPs Push the Limits of Information Management Solutions Toshiba s integrated third-party solutions such as ecopy and ReRite transform e-studio MFPs into fully featured information hubs, combining workflow integration, reporting, administration, document management, financials, human resources, and customer managements into a single device. Toshiba Document Solutions enable organizations to more efficiently organize and distribute documents and manage devices to improve business processes including: > Managing documents > Document workflow > Transactional and promotional printing > Chargeback for printing and copying > Legacy and mainframe printing operations > Document scanning and archiving > Variable data printing > Web-to-print operations Network Management Tools Deliver Significant Productivity Gains Utilizing browser-based software that resides on each printer controller, the TopAccess tool allows users to view a specific job and device from their desktop. It also enables administrators to load address books, integrate corporate servers, and manage alerts coming from the device. Configuring network printers is greatly simplified by HP Web Jetadmin, a versatile tool that functions with both HP products and Toshiba MFPs. Protect your network, your clients, and your peace of mind Rapidly evolving technologies are consistently besieging the business environment with new security and privacy challenges. Toshiba has looked to the federal government requirements, among others, as guidelines to address compliance with HIPAA, the GLB Act, FERPA, SOX, CCEVS, and many other industry-specific entities. Toshiba s proprietary e-bridge technology addresses potential security issues in three distinct ways: 1 Control access to both the device and data 2 Provide data tracking and accountability 3 Establish and control data integrity Originals Copy Outputs Additional features such as network authentication, password-initiated private printing, and administrative password enhancements supplement these safeguards, along with department codes designed to track data and usage. And, Toshiba offers data Originals Encryption encryption scrambler boards and data overwrite, adding another level of security. Copy Outputs Encryption Decryption Decryption Scrambler Board Scrambler Board Encrypted Data Encrypted Data With a lower total cost of ownership, ecopy ScanStation OP connects Toshiba s e-studio MFP to your company s and other networked applications for low-cost, easy, instantaneous distribution and management of scanned documents.

7 Along with proven product reliability and a high approval rating, Toshiba provides all customers with a powerful yet simple Quality Commitment Guarantee. Unfettered by small print or disclaimers, the guarantee assures businesses of free replacement of defective copiers, facsimiles, printers, or accessories with a model of equal or better specifications. Free loaners are provided to businesses whose equipment is out of service for two consecutive business days or requires off-site service. A Commitment to Quality

8 In 2006, Toshiba was given the prestigious CIO Enterprise Value Award for their proprietary Encompass Document Analysis Program. The Encompass Program is a Six Sigma-based process developed by Toshiba America Business Solutions (TABS) that enables consultants to assess clients document production environment and provide recommendations that save money, improve office efficiency, and productivity.

9 Managed Print Services Target Print Costs Adding Expertise to Product Solutions Toshiba believes that cutting-edge products are only one component of a complete document output strategy. Full optimization requires long-term support services that address fleet efficiency on a number of levels. To that end, Toshiba has developed Toshiba Financial Services and the breakthrough programs Print Management Solutions and Encompass as the premier resources for helping customers meet and exceed their document objectives. The Power to Consolidate, Simplify, and Optimize Document production, management, and distribution currently represent a significant expense for businesses, with expenditures reaching as high as 15% of total revenues in some instances. Encompass, based on the highly disciplined Six Sigma process, helps customers reduce costs and improve the productivity of their document imaging fleet using device management strategies that minimize the need for new equipment and reduce costs by as much 40%. Managed Print Services Two unique programs that help reduce overall printing costs and service needs are Page Smart and Print Smart. Each program creates a single point of accountability for service, supplies, and billing, giving participants increased control over printer operations. In turn, these benefits free up IT staff to focus on other important issues. The Right Business Partner Toshiba provides not only the finest document management products but also fully personalized options for acquiring them through Toshiba Financial Services. This service offers you an array of comprehensive lease program options that range from conventional leases to cost-per-page programs, each designed to reduce the total cost of equipment ownership. Each of these programs eliminates the surprises and hassles typically associated with leasing. Our simplified billing provides you with custom-tailored invoices and a number of flexible payment options.

10 Your Connection to Toshiba s Powerful Support Network Placing Account Management Firmly in Your Control Toshiba s acclaimed National Account Management program offers complete service and support for all products after purchase, maximizing your control of fleet operations. To assure you of a timely and efficient response to all of your needs, the program provides you with a central point of contact to manage all support and service issues. With access to Toshiba s extensive support infrastructure of service management, technical support, and supplies, your central point of contact is able to deliver the right solution. Global Services Portal Keeps You in Touch 24/7 An integral component of account management is the Global Services Portal (GSP), a multi-level online resource that offers you full access to a user-friendly, self-service website fully protected by a roles-based secure access system. Providing you with total fleetwide visibility 24/7/365, spend management, expense control, and contract management, GSP operates within the parameters of your workflow approval process and offers a variety of flexible payment options. The Portal enables you to custom tailor content features such as branding, bulletin boards, user training documents, and unique product catalogs, offering comprehensive information on a wide range of products and contact information. Delivering the Cost Controls You Need Toshiba s spend management solutions enable you to evaluate corporate spending patterns and formulate comprehensive strategies for maximizing cost savings. Such cost savings benefits significantly impact your bottom line. An Ariba-ready supplier, Toshiba optimizes transaction processes by utilizing CIF file catalogs, CXML order updates, and EDI. Supporting various transaction types and EDI formats, we base the deployment of information exchange options on your supplier enablement package. Proven Strategies Enhance Visibility on All Levels Companies operating in multiple locations often experience a lack of visibility, especially in the area of purchasing. Toshiba decisively addresses visibility issues, allowing you to track device use, buy more efficiently, and better control service issues. Toshiba delivers measurable visibility improvements through the utilization of four proprietary tools Service Dispatch, Remote Meter Collection, Fleet Monitoring, and Detailed Asset Data, each providing customers with significant increases in asset management control.

11 Service Dispatch Keeps You Connected With Two-Way Communication Toshiba s Online Service Requisitioning establishes an immediate two-way communication and status update channel between you and your local service entity.

12 Toshiba Gives You the

13 Automated Meter Reads Eliminate Customer Intervention Asset management strategies are supported by a number of product enhancement and service options such as Remote Meter Collection. Using Toshiba s proprietary e-bridge technology, e-studio MFPs are engineered to submit meter reads on a predetermined cycle. Custom Reports Simplified The GSP gives you the flexibility to generate both standard and ad hoc reports. Relevant data is organized into three report types Company-Wide, Per Site, or Per Model and include information regarding Population, Usage, Service History, and Total Cost of Ownership, providing customers with a single source of easily accessible data. Visibility Advantage Fleet Monitoring Using Toshiba s sophisticated fleet monitoring system, which tracks all networked devices and desktop laser printers, you can see detailed user information and receive appropriate service alert notifications such as low or no toner, preventative maintenance required, and mechanical failure. Complete Access to Networked Device Data Through GSP you can get a clear picture at a granular level of any networked device within your fleet. From the product configuration and lease information to service contract details, service call and billing it s all at your fingertips. Guiding You Through the Implementation Process Toshiba employs a multiphase program of Discovery, Design, and Deployment to provide comprehensive guidance and training in the key process areas of strategy and implementation. Discovery Analyzing Your Current State Toshiba s trained team of experts provides an accurate assessment of your current situation by evaluating your entire fleet of devices, your culture, and processes. To ensure the strategy reaches the optimal desired state, during the discovery process, Toshiba addresses your cost targets, seeks out opportunities for device consolidation and evaluates issues such as distributed versus centralized print, document workflow, and security. Designing Your Action Plan Once the strategy is developed, Toshiba s design team creates a focused order to delivery plan. Overseen by an account coordinator, the plan coordinates national and local service teams to help identify machine setup requirements and develop your training plans and materials. To support this phase, we utilize all collected data to establish user roles/ permissions, create catalogs, and assess data and reporting requirements. Deployment Strategies Provide the Competitive Edge The actual deployment of any optimizing strategy is a comprehensive process developed through five stages of action executing the plan, meeting commitments, making mid-course corrections, measuring customer satisfaction, and reviewing the program.

14 Meeting the Global Challenge Global Reach. Local Touch. The Global Business Solutions (GBS) program delivers Toshiba document solutions and services throughout the international business community. Implementing our Local Touch approach, we provide you with a single point of contact compatible with your particular region or country. This centralized contact assures you of easy, uninterrupted access to local service expertise. In addition, Local Touch provides price harmonization as well as invoices based on regional currency. Our comprehensive strategies provide a full range of support structures and global account management, greatly simplify purchase decisions, and streamline operations, maximizing the performance level of your business. Toshiba s global accounts are supported by a team of experienced managers throughout the world. In addition, a partnership with Toshiba guarantees consistent product availability and entitles you to preferential global pricing available with varying international financial arrangements. All of your service and support issues will be expertly addressed by our global service network comprised of over 80 distributors, 2,000 dealers, and 20,000 employees. Creating the Capacity to Excel Your company. Our expertise. Utilizing a power base of cutting-edge technology, in-depth evaluations, and productivity-enrichment programs, Toshiba creates unique opportunities that help you meet and exceed your objectives. Our award-winning products, infrastructure, and expertise provide you with a full range of tools necessary for all levels of business success. Targeting your particular needs, we employ proven strategies to facilitate measurable improvements in both the productivity and cost-savings areas.

15 Toshiba Wants to Earn Your Business Every Day. Let Us Prove It. Acknowledgements Awards Fortune Magazine s list of Most Admired Companies 2006 Visit Bertl Reader s Choice Award 2006 Bertl Five-Star Exceptional for e-studio2500c/3500c/3510c Visit BLI-Buyers Lab Inc Four Stars Editor s Choice Award for e-studio3500c/3510c Visit OPA-Office Products Analyst Best Overall rating in the Office Products Analyst s Annual Color End-User Survey 2006 Visit BBB-Better Buys for Business Editor s Choice Award 2006 Guide to Color Copiers Visit CIO Enterprise Value Award 2006 Visit Third Party Reference Ariba and the Ariba logo are registered trademarks of Ariba, Inc., Visit ecopy Re-Rite - Web Jetadmin Hewlett - Packard Development Company, L. P. For more information, please visit us on the web: copiers.toshiba.com

16 Corporate Office: 2 Musick, Irvine, CA / Tel: 949/ East Coast: 959 Route 46 East, 5th Floor, Parsippany, NJ / Tel: 973/ Fax: 973/ Midwest: 8770 W. Bryn Mawr Ave., Suite 700, Chicago IL / Tel: 773/ Fax: 773/ South: 4855 Peachtree Industrial Blvd., Suite 210, Norcross, GA / Tel: 770/ Fax: 770/ West Coast: 142 Technology, Suite 150, Irvine, CA / Tel: 949/ Fax: 949/ Web Site: Information is deemed accurate. Companies and products may have registered trademarks and are hereby acknowledged. No portion of this brochure may be copied, retransmitted, duplicated or otherwise used without Toshiba s express written approval. Please contact our corporate office for more information. AUTHORIZED TOSHIBA DEALER 2008 Toshiba America Business Solutions, Inc., Electronic Imaging Division National Accounts Brochure / Inv. Code M May 2008 USA NG