PRINT. Samsung Managed Print Services Program Overview

Transcription

1 Program Overview SYSTEM ANALYSIS MANAGEMENT SERVICE AND SUPPORT SAMSUNG MANAGED SERVICES LEASING PROGRAM SUPPLIES SALES TOOLS The Samsung Managed Print Services (MPS) Program provides you with a complete suite of tools to optimize and manage your customers printer, MFP and copier fleets, while lowering their operating costs and providing you with opportunities for enhanced revenue and profits. This comprehensive program will substantially increase productivity and lower your customers cost per copy (CPC), beginning with a detailed analysis of your customers print, scan, copy and fax systems and requirements. You can then reconfigure their fleets and employ the leasing, monitoring, supplies fulfillment and service programs from Samsung and our selected MPS partners. And, of course, at the heart of the Samsung MPS program lie Samsung printers, copiers and MFPs, all renowned for their performance and reliability. Business. Innovated.

2 Samsung Managed Print Services Program Overview Samsung partners with specialists who are best-in-class in their fields, enabling you to offer your customers the finest possible MPS program. System Analysis Samsung representatives will join with your sales team to visit your customers site(s), to offer a comprehensive analysis. We ll make sure the right machines are matched with the right requirements, and make sure each workgroup understands which features would most benefit efficiency. Samsung printers and MFPs consistently win awards for their performance and reliability, so those would be part of our recommendation, but if your client s current system employs another brand of printer, you can help them get the most out of those, too. Print Management 500+ We employ a best-in-class software solution to provide a comprehensive analysis, as well as monitor your system on an ongoing basis for peak efficiency. Leasing Program Your customers newly optimized MPS programs will be within budget, with the help of our strong finance partner. There s no need for a costly cash outlay, and as technology develops and newer, more innovative printers and MFPs make their way to market, they can be replaced easily for continually optimized efficiency. Additionally, our leasing partner offers attractive leasing programs for qualifying MPS accounts. Sales Tools Sales tools can help improve workflow, reduce time spent doing paperwork, help the management team assess what s in the funnel and provide tools to help coach the sales team. Supplies For the Samsung machines that are part of your customer s MPS solution, we offer genuine Samsung supplies. For qualifying MPS accounts, we also offer discounted prices. For the non-samsung machines that are part of your MPS solution, Samsung has partnered with a high-quality source that can provide reliable, professionalquality toner cartridges for many different printers, MFPs, fax machines and copiers. National Service and Support Samsung is there whenever you need us. Our MPS program includes full technical support, as well as next business day on-site service. The number one goal of our Samsung Managed Print Services program is to ensure you re always operating at peak efficiency. For complete product information, visit samsung.com/printer or samsung.com/business or call SAM4BIZ. Follow youtube.com/samsungbizusa ENERGY STAR 2013 Samsung Electronics America, Inc. Samsung is a registered trademark of Samsung Electronics Corp., Ltd. Specifications and design are subject to change without notice. Non-metric weights and measurements are approximate. All brand, product, service names and logos are trademarks and/or registered trademarks of their respective manufacturers and companies. Unauthorized use or duplication of these marks is strictly prohibited by law. Simulated screen images. See samsung.com for detailed information. PNT-MPSOVERV-MAY13T

3 Turnkey MPS Program: Powered by Samsung System Analysis Print Management TURNKEY SAMSUNG MANAGED SERVICES Leasing Program supplies Sales Tools A Managed Print Services (MPS) program has the potential to make a significant positive impact on a reseller s business converting customers printing expenses into a steady revenue stream. Helping you get there faster and easier is the idea behind the Turnkey MPS Program. Samsung has partnered with LMI Solutions and PrintFleet to bring you a one-stop, turnkey package that includes everything you need to market, sell and deliver your own branded Managed Print Services program. It s a one-stop solution designed to simplify MPS, shorten the sales cycle and reduce your customer acquisition and maintenance costs. You still own the account and receive the recurring revenue stream, but we do all the work. We simply bill you for the service, then you bill your customers with your markup. It s an easier, simpler way of delivering MPS. Providing the Turnkey MPS Program from LMI Solutions and PrintFleet is just another way Samsung helps you succeed. Business. Innovated.

4 Turnkey MPS Program: Powered by Samsung Samsung and LMI Solutions: Partnering to provide a one-stop, turnkey package that gives resellers everything they need to market, sell and deliver their own branded Managed Print Services program. Supplies The program offers proactive supplies fulfillment on toner, drums, fusers, kits and more. For the Samsung machines that are part of your customer s MPS solution, we offer genuine Samsung supplies. For qualifying MPS accounts, we also offer discounted prices. Call Center The program includes the support of a professional call center, aiding in requests for information, product support and customer interaction. Dedicated Account Representative So your customers have a single point of contact, the program provides a dedicated account representative. National Service Dispatch The nationwide service footprint includes every zip code in the United States and every province in Canada. 0% Leasing (Optional) 0% Leasing for 36 months is available to qualified users for Samsung devices. Monthly/Quarterly Reporting From monthly meter reads, toner usage and service metrics to quarterly business reviews, ongoing information on end-user printing will be provided. Key recommendations will then be provided to improve sales opportunities. MPS Training A comprehensive range of training modules is available to give your team the competitive edge. The topics include: Why MPS? Partner Advantage Territory Planning/Opportunity Analysis Booking MPS Appointments Professional MPS Sales Call Tactics Handling MPS Resistance Completing the Assessment TCO Calculation Crafting and Presenting Your MPS Proposal Implementation and Account Expansion Strategies Fleet Monitoring State-of-the-art, cloud-based software helps in the coordination of equipment sales and deliveries. Billing Options Because a crucial element for any business is cash flow, the program offers a number of flexible options to enhance your billing efficiency. MPS provider bills end-user and pays reseller MPS provider bills reseller and reseller bills end-user In the case of 0% leasing, bank bills end-user and pays MPS provider and reseller MPS Program Flow Samsung Partner Validates Information Low Toner Service Alerts Samsung Partner Provides: Service Dispatch Re-Man Supplies Reporting Distributer Provides: OEM Supplies Reseller / Dealer Gets Shipping / Service / Billing Notification DELIVERY Direct to End User DEVICES Resellers / Dealers Provide Cloud Based monitoring Managed by MPS Provider END USER Gets Shipping / Service / Billing Notification For complete product information, visit samsung.com/printer or samsung.com/business or call SAM4BIZ. Follow youtube.com/samsungbizusa ENERGY STAR 2013 Samsung Electronics America, Inc. Samsung is a registered trademark of Samsung Electronics Corp., Ltd. All brand, product, service names and logos are trademarks and/or registered trademarks of their respective manufacturers and companies. Unauthorized use or duplication of these marks is strictly prohibited by law. Simulated screen images. See samsung.com for detailed information. PNT-MPSturnkeyflyer-JUL13T

5 Print Management Software: PrintFleet Enterprise SYSTEM ANALYSIS MANAGEMENT SERVICE AND SUPPORT SAMSUNG MANAGED SERVICES LEASING PROGRAM SUPPLIES SALES TOOLS One of the key components to the Samsung MPS solution is the software. Samsung chose to partner with the most efficient, most effective print management software on the market, PrintFleet Enterprise. PrintFleet Enterprise has been proven in thousands of companies, helping them to manage their printing systems through unparalleled data collection, unmatched data integrity, and extensive information reporting capabilities. PrintFleet Enterprise combines with PrintFleet Data Collection Agent to collect device information from Samsung printers and MFPs, as well as other brands of devices, allowing you to manage diverse environments. With PrintFleet Enterprise, Samsung offers a reliable and scalable platform that will deliver cost savings to businesses through enhanced productivity. Business. Innovated.

6 Print Management Software Client 1 Client 2 Client 3 Automated meter export into back office ERP system. Info available on web 24/7. Alerts and reports automatically ed. ERP PrintFleet Enterprise PrintFleet Enterprise software provides a complete software solution that will monitor and analyze your client s system for peak efficiency and cost savings. How it Works PrintFleet Enterprise software is installed on a non-dedicated server at your client s location. PrintFleet Enterprise then collects critical printing data directly from each device every 30 minutes and sends it to a central database server, where it becomes easily accessible via a custom web portal. Data is completely secure, and access is controlled via user-based security control protocols. PrintFleet software can also track printing data from locally connected printing devices by collecting information directly from the device. Agnostic and Comprehensive Model Database PrintFleet Enterprise simplifies the complexity of managing an infrastructure of printers and MFPs that must be monitored, maintained, serviced and supplied with consumables. Regardless of manufacturer, PrintFleet provides a single tool for control and accountability. Solid Foundation With rapid device discovery and polling, PrintFleet Enterprise offers the ability to manage hundreds of thousands of devices from one server. And PrintFleet Enterprise has been designed specifically to allow easy and simplified integration into ERP solutions. Create Reports for Internal and External Use Improve your clients decision-making capabilities with detailed reports, which can be easily created and displayed in a variety of formats, including CSV, for easy data manipulation. Reports can be scheduled to inform clients of such things as when and where they require supplies or service the most. These customizable reports can be sent automatically to one or more recipients on a regular basis, or can be downloaded as PDF documents directly from a web interface. Develop Proactive Supplies and Service Programs Clients can create status alerts based on event and occurrence thresholds, triggers, standard and vendor error codes, and even LCD screen text. PrintFleet Enterprise can also notify clients when select alert conditions occur multiple times over a specified time period. This can help avoid sending a technician for trivial issues (such as paper jams), and alert clients to send a technician when a device has multiple incidents within a given time period. For complete product information, visit samsung.com/printer or samsung.com/business or call SAM4BIZ. Follow youtube.com/samsungbizusa ENERGY STAR 2013 Samsung Electronics America, Inc. Samsung is a registered trademark of Samsung Electronics Corp., Ltd. Specifications and design are subject to change without notice. Non-metric weights and measurements are approximate. All brand, product, service names and logos are trademarks and/or registered trademarks of their respective manufacturers and companies. Unauthorized use or duplication of these marks is strictly prohibited by law. Simulated screen images. See samsung.com for detailed information. PNT-MPSPTFL-MAY13T

7 Leasing Program: GreatAmerica SYSTEM ANALYSIS MANAGEMENT SERVICE AND SUPPORT SAMSUNG MANAGED SERVICES LEASING PROGRAM SUPPLIES SALES TOOLS Samsung understands that one of the crucial keys for any business is cash flow. So while we provide an in-depth analysis that includes recommendations for adding machines that will improve workflow and save money, we also provide an economical way to finance them. Specifically, we ve teamed with GreatAmerica Leasing Corporation to provide equipment leasing programs that can help your clients start saving right now. GreatAmerica is the largest independent equipment finance company in the U.S. Every year, they help thousands of businesses become more profitable. They help preserve or improve cash flow, while enabling businesses to operate using the most advanced technology. Together with Samsung and you, they welcome the opportunity to do the same for your clients businesses. Business. Innovated.

8 Leasing Program If it appreciates, buy it. If it depreciates, lease it. J. Paul Getty GreatAmerica Leasing Corporation GreatAmerica is the largest independent equipment finance company in the U.S. Located in Iowa, they embrace the Midwestern values of hard work, integrity and excellence. They opt to have no voic system, choosing instead to always answer every call in person. 0% Leasing 0% leasing for 36 months to qualified dealers. A 0% lease is a true lease under which the customer s monthly payments are equal to the retail selling price of the equipment leased, divided by the initial term of the lease. Samsung will subsidize the payments due to GreatAmerica under 36-month leases to allow for the 0% approach. In connection with each such lease, you will be entitled to invoice GreatAmerica for an amount equal to your designated retail sales price for the leased equipment. GreatAmerica will administer all leases in accordance with its standard business practices. As true leases, GreatAmerica will hold the residual and the customer will not own the equipment at the end of the lease term. For complete product information, visit samsung.com/printer or samsung.com/business or call SAM4BIZ. Follow youtube.com/samsungbizusa ENERGY STAR 2013 Samsung Electronics America, Inc. Samsung is a registered trademark of Samsung Electronics Corp., Ltd. Specifications and design are subject to change without notice. Non-metric weights and measurements are approximate. All brand, product, service names and logos are trademarks and/or registered trademarks of their respective manufacturers and companies. Unauthorized use or duplication of these marks is strictly prohibited by law. Simulated screen images. See samsung.com for detailed information. PNT-MPSLSNG-MAY13T

9 Genuine Samsung Supplies SYSTEM ANALYSIS MANAGEMENT SERVICE AND SUPPORT SAMSUNG MANAGED SERVICES LEASING PROGRAM SUPPLIES SALES TOOLS Reliable, cost-effective supplies are essential to any successful MPS program. An investment in Samsung printers, MFPs and copiers for Managed Print Services includes the reliability and quality of Samsung original supplies. Dealers profits are protected by ensuring page yields meet or exceed rated yields, and by reducing costly down-time and end-user service calls that can come with non-original compatible supplies. Designed and produced to the same world-class quality standards as our printers, MFPs and copiers, genuine Samsung supplies are precisely engineered to the print characteristics of Samsung equipment. They deliver the consistently sharp, professional-quality output that Samsung is known for. And to ensure that only genuine Samsung supplies will be used in Samsung machines, Samsung created an attractive MPS supplies pricing program for qualified contract accounts. Stand-alone or in a mix with other manufacturers brands, Samsung will help meet target end-user costs. Business. Innovated.

10 : Genuine Samsung Supplies Genuine Samsung supplies deliver consistently high-quality, professional output at cost-effective prices. And the Samsung MPS program can offer contract customers significant discounts to save even more. Special MPS Pricing For qualifying contract accounts, Samsung offers attractive discounts on toner and related printer consumables (depending on model and usage), for even better CPCs (Costs Per Copy). Ask your Samsung representative for complete details on this great program. Only Genuine Samsung Supplies Deliver Samsung Print Quality and Performance To get the best out of Samsung printers and MFPs, nothing is more important than using Genuine Samsung printer cartridges. Recognized worldwide for producing consistently high print quality and reliable operation, Genuine Samsung toner cartridges are the smart way to assure your customers that their printing jobs will be ready when they need them. Genuine Samsung printer cartridges incorporate many advanced features which: Tune up and optimize print output under varying conditions. Monitor toner levels and display an alert when it s time to replace a cartridge. Many Samsung printer models even offer the capability to automatically order a replacement cartridge directly from the supplier before it s needed, assuring your clients will not run out of toner. Warn if a cartridge is not installed properly to avoid printer malfunctions and damage. Provide ultra-quiet operation utilizing Samsung s advanced, patented NO NOIS technology. Samsung Take-back and Recycling (S.T.A.R.) Program Samsung is dedicated to protecting our environment, and we ve made it easy for your customers to recycle empty Samsung cartridges and help keep them out of landfills. Through our S.T.A.R. program, we recycle cartridges shipped to us free in S.T.A.R. Office Collection Boxes, available free on samsung.com/starus. For complete product information, visit samsung.com/printer or samsung.com/business or call SAM4BIZ. Follow youtube.com/samsungbizusa ENERGY STAR 2013 Samsung Electronics America, Inc. Samsung is a registered trademark of Samsung Electronics Corp., Ltd. Specifications and design are subject to change without notice. Non-metric weights and measurements are approximate. All brand, product, service names and logos are trademarks and/or registered trademarks of their respective manufacturers and companies. Unauthorized use or duplication of these marks is strictly prohibited by law. Simulated screen images. See samsung.com for detailed information. PNT-MPSSAMSUP-MAY13T

11 Non-Samsung Machine Supplies SYSTEM ANALYSIS MANAGEMENT SERVICE AND SUPPORT SAMSUNG MANAGED SERVICES LEASING PROGRAM SUPPLIES SALES TOOLS For all the Samsung business machines in your client s office, we of course recommend Samsung Original Supplies. They re unmatched in delivering the professional-level quality your clients expect from Samsung. Your customer s MPS agreement, however, may include existing printers and MFPs from other brands and manufacturers. For those machines, Samsung has partnered with LMI Solutions, one of the nation s leading suppliers of high-quality replacement printer cartridges. LMI Solutions supplies replacement cartridges for many different printers, MFPs and copiers. They re a professional source for non-samsung supplies, and they re dedicated to helping your clients look their best. Business. Innovated.

12 : Non-Samsung Machine Supplies Samsung and LMI Solutions: Partnering to deliver the highest quality, most cost-effective supplies for the non-samsung devices in your customers Managed Print Service programs. LMI Solutions To provide your customers with a comprehensive MPS solution, Samsung has partnered with LMI Solutions. Located in Phoenix, Arizona, LMI produces replacement toner cartridges for many different printers, MFPs and copiers. LMI premium cartridges are unconditionally guaranteed against both material and workmanship defects. Obsessed with Quality LMI is as concerned about print quality as you are. They employ a unique 10-step quality control process that includes postproduction testing for print quality and performance, including careful checks for grayscale graphics capability. A Single Source LMI is a quality provider of supplies for all the non-samsung machines in your customers MPS programs. Their lives will be simplified by ordering from a single source, which includes all processing, delivery and restocking. An Environmental Partner Samsung works with partners who are as committed to our environment as we are. LMI is working toward being a zero landfill print cartridge manufacturer. They re recognized in their industry as a leader in environmental sustainability due to such achievements as: 97% of the cartridge components in their operations are reused or recycled. 100% of all packaging materials are reused or recycled. They offer a free cartridge return program. Ask your Samsung representative for all the details. For complete product information, visit samsung.com/printer or samsung.com/business or call SAM4BIZ. Follow youtube.com/samsungbizusa ENERGY STAR 2013 Samsung Electronics America, Inc. Samsung is a registered trademark of Samsung Electronics Corp., Ltd. Specifications and design are subject to change without notice. Non-metric weights and measurements are approximate. All brand, product, service names and logos are trademarks and/or registered trademarks of their respective manufacturers and companies. Unauthorized use or duplication of these marks is strictly prohibited by law. Simulated screen images. See samsung.com for detailed information. PNT-MPSNSS-MAY13T

13 Sales Tools SYSTEM ANALYSIS MANAGEMENT SERVICE AND SUPPORT SAMSUNG MANAGED SERVICES LEASING PROGRAM SUPPLIES SALES TOOLS Samsung prides itself on offering its resellers best-in-class products and programs, and our MPS program is no exception. And to make sure you have every advantage in selling this program to your clientele, we re also offering you the industry s premier sales force automation tool, Compass Sales Solutions Sherpa. Sales force automation can help improve workflow, reduce time spent doing paperwork, help the management team assess what s in the funnel and provide tools to help coach your sales team. It s a more efficient way of doing business. Providing Sherpa from Compass is yet another way Samsung helps you succeed. Business. Innovated.

14 : Sales Tools SALES TOOLS AUTOMATED PAPERWORK AND ORDER PROCESS TRACKING AND REPORTING ERP LINK ORDER PROCESSING LEASE PORTFOLIO MANAGEMENT WEB AND SMART PHONE ACCESSIBILITY Samsung has partnered with Compass Solutions to bring you the industry s premier sales force automation software, Sherpa. Sales Tools with Compass Solutions Sherpa More than just software, Sherpa is a complete, all-encompassing tool that can help you automate sales paperwork to reduce costly errors, as well as leverage your existing databases to grow leads. Sherpa is the front end to your office equipment business. It includes everything you need to prospect, strategize, propose, forecast and complete the order entry process, all in one easy-to-use, integrated application. Sherpa helps you increase sales with: Automated Paperwork and Order Process: Increases speed and accuracy by automating paperwork, including auto-populating forms. The automated order process allows for interaction between various stages and personnel, so any issues that may arise can be attended to in a timely manner. Tracking and Reporting: The robust reporting package provides accurate account and forecast tracking for optimized sales growth, as well as proper account management and territory management. Sales reps also have reporting tools to help them identify key opportunities, and additional reports provide a view of prospects in the sales funnel and how those accounts are progressing. ERP Link: Sherpa s ERP link tool speeds the sales process by providing sales reps with timely access to contract details, service history, payment history and records of currently installed equipment. Order Processing: Organize, simplify and streamline your post-sale paperwork and process. Allows you to see at a glance where in the process a sale is, and exactly when it will be delivered. Lease Portfolio Management: Lease tracker provides a comprehensive solution for tracking, planning and capturing all your actual lease information, to ensure that you maximize customer retention opportunities. Web and Smart Phone Accessibility: Access and edit your client information while in the field. All you need is a web-enabled device such as a Samsung smart phone, Samsung notebook or Samsung Galaxy Tab. For complete product information, visit samsung.com/printer or samsung.com/business or call SAM4BIZ. Follow youtube.com/samsungbizusa ENERGY STAR 2013 Samsung Electronics America, Inc. Samsung is a registered trademark of Samsung Electronics Corp., Ltd. Specifications and design are subject to change without notice. Non-metric weights and measurements are approximate. All brand, product, service names and logos are trademarks and/or registered trademarks of their respective manufacturers and companies. Unauthorized use or duplication of these marks is strictly prohibited by law. Simulated screen images. See samsung.com for detailed information. PNT-MPSST-MAY13T

15 Print Management Software: MPS toolbox SYSTEM ANALYSIS MANAGEMENT SERVICE AND SUPPORT SAMSUNG MANAGED SERVICES LEASING PROGRAM SUPPLIES SALES TOOLS Your choice of software for your MPS solution is so critical. And since Samsung wants your MPS solution to be as efficient and effective as it can be, Samsung is offering MPS toolbox from MWAi. MPS toolbox from MWAi and Samsung is an industry-first solution. MWAi s DC-SAM software data collection agent can be embedded in your XOA Samsung printers and MFPs, to provide business-critical data from any make or model of network-connected equipment. A single machine will act as a gateway for your entire printer/mfp fleet. Combined with MWAi s industry-proven Intelligent Service Management system, MPS toolbox is the tool you need to realize the significant service automation ROI you re looking for. Business. Innovated.

16 Print Management Software MPS toolbox from MWAi and Samsung is software that provides a simple, embedded data collection agent that enables a single Samsung machine to function as an efficient gateway for your entire fleet. MPS toolbox Opt to embed MPS toolbox from MWAi and Samsung into your Samsung XOA printers and MFPs, and you ll have an application that delivers efficient managed print services. Acting as a gateway to your entire fleet, Samsung and non-samsung printers and MFPs alike, MPS toolbox provides the business-critical data you need to realize the ROI your business is capable of. MWAi IntelliDashboard MPS toolbox integrates Samsung s CounThru print management application into MWAi s IntelliDashboard advanced reporting portal. Together, they create an efficient and precise system that delivers everything an MPS provider needs to effectively view and monitor its fleet remotely. MWAi Intelligent Service Management System MPS toolbox also integrates to MWAi s industry-proven Intelligent Service Management system, which provides significant ROI and benefits from service automation. This includes, but is not limited to, call avoidance rate improvement, call efficiency improvement, automated billing, inventory management and national service management. About MWAi MWA Intelligence, Inc., provides cutting-edge M2M (machine-to-machine) and M2P (machine-to-people) solutions and tools that support the exchange of real-time information. MWAi combines OEM relationships, technological innovation and 18 years of industry experience to meet and exceed all of their clients MPS needs. Linking Technology and People MPS toolbox Features/Benefits Embedded data collection and gateway for customer fleets improves customer satisfaction Rapid device discovery and print assessment reduces end-user intervention Remote fleet scanning and management enables server-less and PC-less fleet management Ongoing remote device management means customer MPS requirements can be managed with lower costs and greater labor efficiencies Data export into Samsung CounThru and other sales generation proposal tools improves service efficiencies and call avoidance for higher-level SLA Integration to MWAi M2M/M2P solutions and ERPs delivers accurate and timely billing for actual usage For complete product information, visit samsung.com/printer or samsung.com/business or call SAM4BIZ. Follow youtube.com/samsungbizusa ENERGY STAR 2013 Samsung Electronics America, Inc. Samsung is a registered trademark of Samsung Electronics Corp., Ltd. Specifications and design are subject to change without notice. Non-metric weights and measurements are approximate. All brand, product, service names and logos are trademarks and/or registered trademarks of their respective manufacturers and companies. Unauthorized use or duplication of these marks is strictly prohibited by law. Simulated screen images. See samsung.com for detailed information. PNT-MPSMWAI-MAY13T