RAEBURN GARAGE, 118 RAEBURN AVENUE, SURBITON

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1 RAEBURN GARAGE, 118 RAEBURN AVENUE, SURBITON DELIVERY AND SERVICING PLAN August 2015 Introduction This Delivery and Servicing Plan (DSP) has been prepared in relation to the proposed redevelopment of Raeburn Car Garage, 118 Raeburn Avenue, Surbiton to accommodate a local convenience food retail unit and five residential flats above. The Delivery and Servicing Plan will address matters concerning the number / timing of deliveries, the type / routing of delivery vehicles and potential operational practices to be put in place by the occupier to ensure the safe, efficient movement of delivery vehicles in and around the site. The report aims to consider the efficiency of these movements, and seeks to minimise the impact on the operation of the local highway and footway networks and their users. Figure 1 illustrates the location of the site. Figure 1 Site Location 1

2 Delivery Vehicle Activity The proposed store is intended to function as a small, local convenience outlet, meeting the day-today needs of the walk-in / pass-by catchment population and will provide a basic range of groceries and day to day goods. Deliveries to the convenience store will take place from the proposed loading bay located on Raeburn Avenue outside the site frontage which is shown in the proposed site layout at Appendix 1. The movement of the proposed vehicles, as outlined below, into and out of the loading bay, are illustrated in Drawing 13069/TK05 and TK06 included as Appendix 2. All deliveries to the store will take place during store opening hours which is proposed to be 07:00-23:00 7-days a week. It is envisaged that deliveries to the store will be carried out outside of the AM and PM peak hours where possible when traffic levels are light as to not cause delay and inconvenience to other road users or the occupier s operations. The timeframes for store delivery and servicing will be established through the detailed DSP. Based on the size and location of the store it is expected that the store will require up to 4 deliveries per day. The vehicle types, dwell times and frequency of the type of deliveries are summarised in the table below with the vehicles being considered the likely vehicles which would be used by an occupier / provider of convenience goods stores: Delivery Frequency Vehicle Dwell Time Depot Delivery Daily (x1) 11.4m rigid / 11.9m artic mins Bread Delivery Daily (x2) Panel van / 10.7m artic. / 11m rigid 5-10 mins Newspapers/Magazines Daily (x1) Small van 1-2 mins Cigarettes / Tobacco Weekly (x1) 10.7m artic. / 11 rigid 5-10 mins The use of such vehicles enables a smaller number of deliveries to take place daily, whereas smaller vehicles would require more frequent trips resulting in the introduction of inefficient and ineffective servicing operations. The site operator will ensure the overall Delivery and Servicing Strategy is tailored to reflect local conditions and vehicles assigned to the route are suitable, equipped with appropriate safety and noise suppressing equipment and that all delivery drivers are trained to a suitable level to not only deliver safely and efficiently but also in a manner courteous to other neighbouring occupiers. 2

3 Routing Strategy The occupier is anticipated to form part of an established provider of local convenience goods stores and would benefit from a centralised, co-ordinated and efficient supply chain and delivery infrastructure. This would allow the delivery strategy for the store to be managed with a minimal number of vehicle movements and minimal impact on local streets. This approach allows the occupier and the Store Manager to control the timing and duration of delivery and servicing trips. The routing strategy for the convenience store delivery and service vehicles would require vehicles travelling to the site will do so via the A3 with access to the wider strategic highway network / arterial routes. Vehicles will arrive and depart the site from the Tolworth Junction roundabout with the A3 that connects Tolworth Underpass with Kingston By-Pass. Vehicles arriving at the site would proceed along Ewell Road and will approach the mini-roundabout Ewell Road / Warren Drive North / Raeburn Avenue. The vehicles will then head north along Raeburn Avenue and align with the loading bay along the site frontage. Vehicles departing the site will be directed along Alexandra Drive and will head south-east along King Charles Road at the priority junction of Alexandra Drive / King Charles Road. Vehicles will then join back with Ewell Road at a priority junction and will continue on to Tolworth Broadway before rejoining the A3 at the Tolworth Junction roundabout. Figure 2 illustrates the routing strategy to and from the A3 for delivery vehicles to the loading bay on Raeburn Avenue to ensure delivery and service vehicles are routed through appropriate streets with all streets able to accommodate the anticipated vehicles with suitable junctions not requiring vehicles to turn right across traffic junctions. At all junctions suitable parking restrictions are in place to ensure junctions are kept clear of parked vehicles to allow delivery and service vehicles to negotiate without obstruction. All suppliers and service providers will be made aware of the routing strategy and will be required to use the assigned routes in order to ensure an effective delivery strategy which will be managed and overseen by the Store Manager in co-ordination with the operators supply chain and depots. 3

4 Figure 2 Proposed Routing Strategy Refuse Collection Refuse collection for the convenience store will take place on Raeburn Avenue and will be undertaken by a private company contracted by the occupier. The refuse store will be securely and appropriately located for access by refuse collection operative in line with Manual for Streets guidance of a 25 metre carry distance. Bins will likely be collected once a week by the private collection company. Servicing Management & Review Deliveries will be scheduled and agreed with the store to reduce the dwell time of vehicles to a minimum and therefore limiting potential noise impact and disturbance to local residents. The proposed store will develop a Delivery Action Plan to address such issues. The occupier / store manager will have the responsibility of coordinating servicing and delivery movements as well as coordinating with the depot and other suppliers to ensure that delivery drivers are aware of the delivery schedule and the delivery procedure. The occupier / store manger will also be responsible for the monitoring, implementation and updating of the delivery schedule. 4

5 Delivery and Servicing - Delivery Action Plan Measures The Delivery and Servicing Plan will seek to set out measures to maximise the efficiency and minimise the impact of service and delivery movements associated with the Convenience Store in relation to the delivery process to the store and the delivery process at the store. As detailed above, all delivery and service activities will take place via the proposed loading / unloading bay to the front of the store with vehicles routes appropriately from the A3. Through the occupiers supply chain logistics all deliveries will be planned and timed to allow the Store Manager to know when a delivery of goods is anticipated. Furthermore, the delivery driver and the Store Manager will be able to contact each other so if the loading bay is unexpectedly occupied for example, the Store Manager can inform the delivery driver in advance to allow the driver to either lay-over for a period or to circulate back around. The Store Manager would be notified by the delivery driver 30 minutes in advance of their arrival to allow the Store Manager to allow staff to prepare for the delivery and ensure the loading bay is not occupied / advise any other vehicles using the loading of the arrival. When a delivery vehicle arrives, the measures set out above ensure the staff at the store are ready to receive the goods. The delivery driver will ensure the vehicles is parked within the loading bay to minimise any disruption to the flow of traffic on Raeburn Avenue and will switch off the vehicle once in position. Deliveries would be carried out via rolling cage / trolley's through the vehicles tail lift with the delivery driver remaining with the vehicle at all times and operating the tail lift in accordance with relevant training. Store staff would be required to move the trolley's into the stock room and would ensure any movement across the footway and site frontage does not disrupt the movement of pedestrians. The Store Manager or other suitable staff would be on-site at all times to oversee the delivery and the supply chain nature of the occupier would allow empty cages / trolley's to be removed from the site and returned to the depot within the same vehicle movement. The Store Manager together with the occupiers central supply chain depot will be responsible for coordinating the delivery and service movements with the central depot and any other suppliers and ensuring drivers are aware the delivery routing, schedule and procedures. The occupier will be responsible for ensuring all vehicles and drivers are suitable for the proposed routes. The occupier will prepare a Delivery Action Plan in liaison with the Store Manager which would seek to address the following key Measures: 5

6 Measure Inform Suppliers of Delivery Location Operate a Delivery Booking System Manage Deliveries away from Peak Periods Reduce Delivery Dwell Time Reduce and Consolidate Deliveries Use Efficient Procurement Processes Reduce Deliveries Waste Management Cooperative Working with Neighbours Objective Ensure suppliers know where to load and unload together with suitable routes to and from the site. Agreed routes will be provided to all suppliers. Ensure deliveries are managed to reflect the capacity of the loading facilities, ensuring each delivery has a time slot and deliveries are managed to avoid peak periods where possible. Ensure deliveries are timed outside of the local peak periods where possible to avoid disruption to local traffic. Ensure deliveries are co-ordinated and within timeslots and staff are available to receive the delivery to minimise the time the vehicle is on the site. Ensure suitable supply chain and logistics are in place to allow deliveries to be consolidated, reducing delivery numbers and providing efficiency. Ensure suppliers act in accordance with agreed delivery schedules and requirements such as vehicle type, safety and routing. Ensure deliveries to the site other than those scheduled are minimised and encourage suppliers to consolidate deliveries. Ensure waste management and collection services are managed in an efficient and effective manner. Ensure delivery and servicing activities are co-ordinated with neighbouring occupiers to allow the efficient use of the loading facilities. 6

7 Summary This Delivery and Servicing Plan (DSP) has been prepared in relation to the redevelopment of 118 Raeburn Avenue to provide a convenience store and five residential flats. This DSP has concluded the following: The proposed convenience store will have approximately 4 daily deliveries which are likely to be undertaken by rigid or articulated lorries; Deliveries will take place in the proposed loading bay located on Raeburn Avenue outside the site frontage; Servicing movements would as far as possible be undertaken outside of AM and PM peak hours; The route strategy for delivery vehicles comprises an arrivals route via Raeburn Avenue and a departures route via Alexandra Drive; Refuse collection would be undertaken by a private company and will take place once a week and bin store will be securely located within Manual for Streets published guidance on carry distances for collection operatives; The terms and conditions within the Delivery and Servicing Plan would be reviewed and updated regularly in consultation with Kingston upon Thames Borough Council to ensure that its content and procedures are kept up to date. 7

8 APPENDIX 1

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10 APPENDIX 2

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