VETA HOTEL AND TOURISM TRAINING INSTITUTE (VHTTI) IMPROVING SKILLS TRAINING FOR EMPLOYMENT PROGRAM (ISTEP) INSTITUTIONAL PROFILE AND

Transcription

1 VETA HOTEL AND TOURISM TRAINING INSTITUTE (VHTTI) IMPROVING SKILLS TRAINING FOR EMPLOYMENT PROGRAM (ISTEP) INSTITUTIONAL PROFILE AND PARTNERSHIP TERMS OF REFERENCE December 2014

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3 TABLE OF CONTENTS 1. INSTITUTIONAL MANDATE History of the Institute VHTTI s Vision and Mission Statements Program Areas of Focus and Strategic Plan Elements Priority Issues for the Next Five Years INSTITUTIONAL NEEDS AND EXPECTATIONS Sector and Occupation for Program Development Key Expectations of Canadian Partners ISTEP Required Outputs PROGRAM DEVELOPMENT Program Level and duration to be developed Anticipated Admission Criteria for Program Curriculum Approval and Accreditation Process Training equipment and tools currently available for program delivery Linkage with Local Employers Field attachment opportunities Linkage / Partnership PROJECT CONTEXT Current Economic Activities Related Programming Offered at VHTTI National Groups working in tourism sector INSTITUTIONAL DETAILS AND DATA VHTTI Organizational Chart Tutors and their qualifications Programs offered and qualifications awarded Number of students per program Environmental sustainability activities INSTITUTIONAL PARTNERSHIP AND IMPLEMENTATION COMMITMENT SUPPORTING AND BACKGROUND DOCUMENTATION PHOTOS AND LINKS TO INSTITUTIONAL WEBSITE Institutional Profile and Terms of Reference Page i

4 Page ii Institutional Profile and Terms of Reference

5 1. INSTITUTIONAL MANDATE 1.1 History of the Institute VETA Hotel and Tourism Training Institute (VHTTI), is a training establishment which is owned by the country s Vocational Education and Training Authority (VETA). The institute is located in Njiro Arusha, about 15 kilometres from the heart of Arusha city. VHTTI was strategically established and located in Arusha to curb the rising need of expertise in hospitality and tourism industry. Arusha was chosen as a strategic location due to the fact that among other reasons the city is at the heart of the Tanzania s Northern tourism circuit. The construction of the facility started in 2007 and finished in VHTTI s first intake students joined in The institute facility includes a modern application hotel which is used for both training and income generating purposes. To date, VHTTI has had three intakes of diploma students and one intake of certificate students. 1.2 VHTTI s Vision and Mission Statements Vision To become a centre of excellence in the provision of technical training to the Hospitality and Tourism Industry Mission To provide technical training that responds to the needs of the Hospitality and Tourism Industry 1.3 Program Areas of Focus and Strategic Plan Elements Both the documents that proposed VHTTI and the Institutes 5 Year (2012/ /2017) Strategic Plan clearly stipulate that the VHTTI s Program key areas of focus are hospitality and tourism. Currently there are three hospitality courses conducted at VHTTI while none is being conducted under tourism. The three hospitality courses are: Culinary Arts, Food and Beverage Service and Sales and Rooms Division. All of the three courses are at a certificate level (National Technical Award (NTA) Level 4) and diploma (NTA Level 5 & 6). VHTTI programs are of its kind as they are the product of the TVET expertise. This is because the programmes are designed by VETA experts and stakeholders on one hand, and accredited by the National Council for Technical Education (NACTE) on the other. VHTTI is registered by NACTE with registration number REG/BTP/001. Institutional Profile and Terms of Reference Page 1

6 1.4 Priority Issues for the Next Five Years There are a number of priorities for the next five years at VHTTI, key five issues however are: i. To increase enrolment in both long and short courses ii. To establish certificate and diploma courses in Tourism iii. To strengthen human resources capacity iv. To equip VHTTI programmes with adequate and modern equipments and tools. v. To establish and strengthen collaboration with both local and global partners. 2. INSTITUTIONAL NEEDS AND EXPECTATIONS VHTTI needs are connected to the abovementioned institutional priorities for the next five years. Below is analysis of expectations for each need: Table 1: Institutional Needs and Expectations SN INSTITUTIONAL NEEDS EXPECTATIONS 1. The need for introduction of certificate and diploma courses with employable skills in the area of Tourism 2. The need for increased enrolment in both long and short courses 3. The need for human resources capacity building. At least one course/program shall be developed and successfully implemented at a level of certificate (1 Year) and diploma (2 years) by the end of ISTEP. Introduction of a tourism courses is expected to increase enrolment from 180 students projected for hospitality courses students to a total of 360 when added with tourism in next three years. Gender ratio for this program is projected to be 45% (male) and 55% (female). At least 10 tutors, 3 support staff and 4 managers involved in facilitation, support and management of the program are expected to be capacitated with adequate skills for effective implementation of the programme. 4. To equip VHTTI programmes with adequate and modern equipments and tools. 5. To establish and strengthen collaboration with both local and global partners/stakeholders A program which is conducted using adequate, modern and relevant equipments and tools. The program is expected to increase and strengthen collaboration between VHTTI and stakeholders (employers, training institutions, government agencies, foreign institutions and members of the public) Page 2 Institutional Profile and Terms of Reference

7 2.1 Sector and Occupation for Program Development The programme to be developed is under tourism sector while the occupation for the program is Tourism and Travel Operations Management. 2.2 Key Expectations of Canadian Partners VHTTI is optimistic that through Colleges and Institutes Canada, it shall be able to secure a Canadian partner with the following: A partner with global experience in Tourism and Travel Operations Management. A partner who is committed to work bilaterally with VHTTI in developing, facilitating and implementing ISTEP. A partner who can be available to collaborate and network with VHTTI even after the completion of ISTEP. 2.3 ISTEP Required Outputs The overall outcome of each institutional partnership is the strengthened the ability of partner Tanzanian training institutions to deliver demand-driven, competency-based training programs and to attract and retain students within the training programs. The partnerships have required outputs. Institutional Profile and Terms of Reference Page 3

8 Below are the ISTEP required outputs, analysis of partner assistance, how partner will help to achieve the output and the area of highest for VHTTI. Table 2: ISTEP Required Outputs Output Number Output Partner Assistance How Partner will Help to Achieve the Output Curriculum developed in partnership with VETA for VETA institutions and curriculum developed to meet NACTE accreditation criteria for NACTE institutions. Consideration given to bridging/laddering to other levels of training. Facilitate in developing Occupational Unit Standards (OUS) Support in validation of OUS and curricula by the Technical Advisory Committee (TAC) Support in developing curriculum that reflects entrepreneurial and environmental awareness Assist in curricula accreditation by NACTE Expertise and funds Type of Priority Highest Curriculum developed to allow modules to be delivered on a stand-alone basis as short courses for entry-level workers or for upgrading of current practitioners Assist in determining training needs (TNA) for current practitioners Expertise and funds Higher Sample lesson plans, learning materials, assessment tools (including for prior learning assessment and recognition) developed for new program, consistent with VETA or NACTE quality assurance policies and procedures. Assist in developing mechanism which will lead to recognition of prior learning skills of applicants Expertise and funds Higher Page 4 Institutional Profile and Terms of Reference

9 2.3.4 Technical assistance provided to ensure that Tanzanian partners develop enhanced capacity to deliver new programs using CBET techniques, and to develop curriculum, lesson plans, and assessment tools consistent with CBET delivery. Support capacity building in Pedagogical skills for tutors in line with CBET delivery techniques, Assist in capacity building for supporting staff Training and funds Highest Upgrading of instructor technical skills to deliver the new program Facilitate tutors familiarization and exposure to improve their technical skills. Assist in enhancing tutors/instructors competencies to meet academic and market requirements. Exchange programs Study visits Attachments Long and short term training Highest Labour Market Intelligence report showing need for program to be developed or enhanced by the partnership Support in conducting labour market survey or situational analysis. Financial assistance Higher Creation of a program advisory committee where one does not exist or equivalent mechanism (including joint PAC with other institutions working in same sector) established to ensure sustainable linkages with industry Facilitate formation of Program Advisory committee. Mechanism in the formation of the committees Higher Institutional Profile and Terms of Reference Page 5

10 2.3.8 Delivery of long and short courses from new curriculum Technical assistance provided to institutional managers and leaders to enhance their capacity to plan and oversee the delivery of demand-driven training. Assist in conducting workshops Assist in monitoring and evaluating of training Support in conducting inhouse training Facilitate capacity building of institute management to oversee adequacy in delivering demand-driven training Funding of workshops and M&E sessions Expertise, technical assistance and funds Higher Highest Strategies developed and implemented for gender mainstreaming in the program Curriculum modules or learning outcomes created and in use specifically related to entrepreneurship, gender and the environment. Support in conducting situational analysis to determine gender equality or inequality in Tourism and Travel Operations Management program Assist in developing gender mainstreaming guidelines for the program Assist in disseminating gender mainstreaming guidelines to stakeholders Support in implementing gender mainstreaming guidelines Assist in Integrating of gender, entrepreneurship and environment issues in the curriculum contents. Support in creating gender and environment awareness among key program implementers Support in familiarization and exposure of program implementers Expertise and Funds Funds and expertise Higher Higher Page 6 Institutional Profile and Terms of Reference

11 Materials developed for use in career development services related to the program, including strategies to contribute to student enrolment and graduation. Assist in conducting career guidance to potential students Support in developing career guidance documentaries Support in the development of brochures and fliers on career development pathway Funds and expertise Higher Gender-sensitive marketing materials developed to promote the program One new environmental sustainability practice implemented at the institution. Facilitate in designing and provision of gender sensitive marketing materials Assist in establishment of a botanical garden for both environmental conservation and training laboratory in tourism and hospitality. Funds and expertise Funds and expertise Highest Highest Institutional Profile and Terms of Reference Page 7

12 3. PROGRAM DEVELOPMENT 3.1 Program Level and duration to be developed The program to be developed is a two (2) years diploma level conducted in four semesters. Each of the four semesters shall have the length of 17 weeks, whereby students shall spend the first three semesters at VHTTI and the fourth in industrial attachment. 3.2 Anticipated Admission Criteria for Program The admission criteria for Tourism and Travel Operations Management diploma shall have the following entrance qualifications requirements for applicants:- At least one Principal pass in any subject for Advanced Level and must have passed English, Mathematics, Geography, and History subjects in his/her Ordinary level final examinations. OR At least three Credits pass in English, Geography, Mathematics and History for Ordinary Level with nine-month certificate in business studies or relevant field from VETA or other recognized institution. OR Holder of any relevant diploma, advanced diploma or degree from higher learning institution AND Should be fluent in both written and spoken English. 3.3 Curriculum Approval and Accreditation Process Curriculum Approval and accreditation for this course shall follow NACTE registration and accreditation process. Page 8 Institutional Profile and Terms of Reference

13 3.4 Training equipment and tools currently available for program delivery Table 3: Available Training equipments and tools SN EQUIPMENT/TOOLS QUANTITY STATUS 01 Textbooks in Tourism 25 Inadequate 02 Students computers 20 Inadequate 03 Office computers 10 Inadequate 04 Laptops for presentation O2 Inadequate 05 LCD projectors 03 Inadequate 06 Heavy duty photocopier 01 Inadequate 07 Office printers 05 Inadequate 08 Scanners 01 Inadequate 3.5 Linkage with Local Employers Currently one member of the advisory council of the institute represents Tanzania Association of Tour Operators (TATO), who is the direct link to the tour and travel companies. Also the institute works closely with local employers in hospitality areas such as hotels, lodges, bars and restaurants; conference centers both private and public entities and one member represents in the council. 3.6 Field attachment opportunities As stipulated in the institutional mandate, VHTTI is advantaged to be situated in the Tanzania northern tourism circuit which is the major tourists destination in the country. The northern circuit on the other hand, is gifted with the world renowned tourists attractions mostly national parks such as Serengeti, Mount Kilimanjaro (Second highest mountain in the world and the highest mountain in Africa), Arusha, Tarangire, Lake Manyara and Ngorongoro crater (The home of Oldupai Gorge). Presence of these attractions in Arusha, nearby areas and other attractions across the country has led to local investment in tourism businesses that allows for plenty of opportunities for field attachment. 3.7 Linkage / Partnership VHTTI has quite a big number of linkages/partnerships, below is a list of key six (6) linkages and partnerships. Institutional Profile and Terms of Reference Page 9

14 Table 4: Linkages / Partnerships SN Partner/Linkage Local Regional Areas of partnership/linkage 1 National College of Tourism (NCT) Examinations moderation and invigilation 2 Arusha Institute of Accountancy (IAA) Examinations moderation and invigilation 3 Hotels and Lodges Industrial attachments Study visits Guest speakers 4 Professional bodies like(hotel Association of Tanzania (HAT), TATO, Tanzania Chefs Association (TCA),Association of Hospitality Schools in Africa (AHSA) 5. Kenya Utalii College (KUC) Curriculum development (OUS) Skills development Tutors exchange program Develop and conduct refresher courses for in- service and short courses Moderation and assessment of examinations Joint research and consultancy. 6. Arusha Technical College (ATC) Moderation of examination. Page 10 Institutional Profile and Terms of Reference

15 4. PROJECT CONTEXT 4.1. Current Economic Activities In Tanzania there is a wide range of activities conducted in hospitality and tourism sector. This argument can be evidenced by the fact that the sector is one of the main contributors to the country s Gross Domestic Product (GDP). For example, in 2011 tourism sector contributed to the country s GDP by 17%. The sector is also the second source of foreign currency after the mining sector. Current economic activities in tourism sector includes; tour operations, travel agencies, hotels, lodges, air companies, conference centers, cultural tourism centers, government and non government organization. These are also potential areas for field attachment explained in section Related Programming Offered at VHTTI Currently there are three related programs offered at VHTTI which are Culinary Arts, Food and Beverage Service and Sales and Rooms Division. All these programs are conducted at certificate (NTA Level 4) and diploma (NTA Level 5 &6) National Groups working in tourism sector SN National Groups 1. TANAPA 2. KINAPA 3. NCAA 4. TATO 5. HAT 6. TTB Institutional Profile and Terms of Reference Page 11

16 5. INSTITUTIONAL DETAILS AND DATA 5.1 VHTTI Organizational Chart COUNCIL PRINCIPAL PMU ICT SECTION SUPPORT SERVICE DEPARTMENT TRAINING DEPARTMENT HOTEL DEPARTMENT HR SECTION RECEPTION UNIT ARUS HA UTAL II COLL EGE DIAG RAM DRAF T ESTATE UNIT REGISTRY UNIT FINANCE SECTION STORES UNIT CASH UNIT ACCOUNTS UNIT KITCHEN UNIT STUDENTS WELFARE SECTION SHORT COURSE RESEARCH AND CONSULTANCY SECTION FOOD PRODUCTION UNIT FOOD AND BEVERAGES DIVISION FOOD AND BEVERAGE SERVICE UNIT FRONT OFFICE UNIT ROOMS DIVISION HOUSEKEEPING AND LAUNDRY UNIT LIBRARIAN SECTION FOOD PRODUCTION SECTION FOOD AND BEVERAGE SECTION FRONT OFFICE OPERATION SECTION HOUSEKEEPI NG AND LAUNDRY Service SECTION TOURISM SECTION SUPPORT SUBJECTS SECTION Page 12 Institutional Profile and Terms of Reference

17 5.2 Tutors and their qualifications S/N Name Gender Qualifications (M/F) 1 Amen Charles Lema F BA. Tourism & Management 2 Aturebeca Sanga F Adv. Dip. in Hotel & Restaurant Management 3 Bernard Ligogoderi M Certificate Food & Beverage 4 Deodatus Orotha M Advanced Diploma in Computer Science 5 Joachim C. Lekule M Dipl. Sales & Marketing & Certificate in Front Office Operations 6 Joel John Lukumay M BA. Education (Languages) 7 Marynurce E. Kazosi F BSc. Home Economics Human Nutrition 8 Robinson Paul M Bachelor in Marketing, National Diploma in Hotel and Catering Management 9 Salim Jumbe M BSc. in Tourism & Hospitality. 10 Samuel E. Chambi M BA. Business Administration 11 Theonestina Raphael F BSc. Computer Science and Diploma in Hotel Management 12 Tereva Frank F Certificate in Food Production 13 Willy Massam M Bsc. Home Economics & Human Nutrition 5.3 Programs offered and qualifications awarded SN NAME OF THE PROGRAM NATIONAL DURATION TECHNICAL AWARD (NTA) LEVEL 1. Certificate in Rooms Division NTA Level 4 1 Year 2. Certificate in Culinary Arts NTA Level 4 1 Year 3. Certificate in Food and Beverage Service and Sales. NTA Level 4 1 Year 1 Diploma in Culinary Arts NTA Level 5 & 6 2 Years 2 Diploma in Food and Beverage Service and Sales. NTA Level 5 & 6 2 Years 3 Diploma in Rooms Division NTA Level 5 & 6 2 Years Institutional Profile and Terms of Reference Page 13

18 5.4 Number of students per program 2011/ /2013 ACADEMIC YEAR PROGRAM AWARDED NO.STUDENTS BY GENDER GRADUATE PLACEMENT RATES BY GENDER MALE FEMALE TOTAL MALE FEMALE TOTAL Front Office Diploma Operations Food & Diploma Beverage Service and Sales Food Production Diploma TOTAL / /2015 ACADEMIC YEAR PROGRAM AWARDED NO.STUDENTS BY GENDER GRADUATE PLACEMENT RATES BY GENDER MALE FEMALE TOTAL MALE FEMALE TOTAL Front Office Diploma Operations Food & Diploma Beverage Service and Sales Food Production Diploma Housekeeping and Laundry Diploma Total /2015- ACADEMIC YEAR PROGRAM AWARDED NO. OF STUDENTS BY GENDER MALE FEMALE TOTAL Culinary Arts Certificate Food & Beverage Service and Sales Diploma Certificate Diploma Rooms Division Certificate Diploma Total Page 14 Institutional Profile and Terms of Reference

19 5.5 Environmental sustainability activities The following are number of activities that support the concept of environmental sustainability at VHTTI: Tree planting: within three years of its existence of VHTTI we have about 150 trees of different species. Tree planting activities are always done by students, members of staff and VHTTI guests at different institutional events. Garbage disposal unit: VHTTI has in place garbage collection system which is environmental friendly supported by color-coded garbage bins and garbage unit. Sewage system: VHTTI has well defined infrastructure for sewage system which networks all parts of the institute. 6. INSTITUTIONAL PARTNERSHIP AND IMPLEMENTATION COMMITMENT Given the importance of introduction of tourism programs at VHTTI and the need for achieving desired results, the institute hereby commits itself as stated below: A total of 10 tutors/ instructors shall be made available for the program. The instructors/tutors shall be free from other responsibilities and obliged to dedicate their time and expertise to the implementation of the program. Overall ISTEP implementation responsibility at VHTTI is on the Head of Training office and supervised by the Principal 7. SUPPORTING AND BACKGROUND DOCUMENTATION Tanzania Tourism Policy and Tanzania Tourism Master Plan ( ) VHTTI Partner s information ( ) Tanzania Education and Training Policy ( Vocational Education and Training Authority Corporate Plan ( Curriculum Approval and accreditation process ( ) [under construction] Institutional Profile and Terms of Reference Page 15

20 8. PHOTOS AND LINKS TO INSTITUTIONAL WEBSITE Page 16 Institutional Profile and Terms of Reference

21 Institutional Profile and Terms of Reference Page 17