4223 Level 2 and Level 3 Certificate and Diploma in Healthcare Support Qualification handbook for centres

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1 4223 Level 2 and Level 3 Certificate and Diploma in Healthcare Support Qualification handbook for centres December 2013 Version 3.0

2 About Guilds As the UK s leading vocational education organisation, Guilds is leading the talent revolution by inspiring people to unlock their potential and develop their skills. We offer over 500 qualifications across 28 industries through 8500 centres worldwide and award around two million certificates every year. Guilds is recognised and respected by employers across the world as a sign of quality and exceptional training. Guilds Group The Guilds Group operates from three major hubs: London (servicing Europe, the Caribbean and Americas), Johannesburg (servicing Africa), and Singapore (servicing Asia, Australia and New Zealand). The Group also includes the Institute of Leadership & Management (management and leadership qualifications), Guilds Land Based Services (land-based qualifications), the Centre for Skills Development (CSD works to improve the policy and practice of vocational education and training worldwide) and Learning Assistant (an online e-portfolio). Equal opportunities Guilds fully supports the principle of equal opportunities and we are committed to satisfying this principle in all our activities and published material. A copy of our equal opportunities policy statement is available on our website. Copyright The content of this document is, unless otherwise indicated, The City and Guilds of London Institute and may not be copied, reproduced or distributed without prior written consent. However, approved Guilds centres and candidates studying for Guilds qualifications may photocopy this document free of charge and/or include a PDF version of it on centre intranets on the following conditions: centre staff may copy the material only for the purpose of teaching candidates working towards a Guilds qualification, or for internal administration purposes candidates may copy the material only for their own use when working towards a Guilds qualification The Standard Copying Conditions (which can be found on our website) also apply. Please note: National Occupational Standards are not The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council. Publications Guilds publications are available from our website or from our Publications Sales department, using the contact details shown below. Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, Guilds products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. Guilds cannot accept liability for loss or damage arising from the use of information in this publication. Guilds 1 Giltspur Street London EC1A 9DD T +44 (0) F +44 (0)

3 4223 Level 2 and Level 3 Certificate and Diploma in Healthcare Support Qualification handbook for centres December 2013 Version 3.0 Qualification title Number QAN Level 2 Diploma in Clinical Healthcare Support /2282/4 Level 2 Certificate in Healthcare Support Services /2124/8 Level 3 Diploma in Clinical Healthcare Support /2236/8 Level 3 Diploma in Healthcare Support Services /2235/6 Level 3 Diploma in Pathology Support /2234/4 Level 3 Diploma in Allied Health Profession Support /1785/3 Level 3 Diploma in Maternity and Paediatric Support /2253/8 Level 3 Diploma in Perioperative Support /2238/1 Level 3 Diploma in Healthcare Support Services (Decontamination) /2235/6 Version and date Change detail Section 1.4 Oct Level amended to 2 Structure s added to Structure 308 credit amended to 2 Structure 309 credit amended to 3 Structure 310 credit amended to 4 Structure 312 credit amended to 3 Structure 362 credit amended to 3 Structure 399 new unit 364 Structure 400 new unit 366 Structure 2.0 June replaced 030 Qualification structure 2.1 August 2013 Clarified wording of rules of actual RoC not changed Structure 3.0 December 2013 Provided information on new Apprenticeship requirements coming into affect 1.2 Apprenticeships 4223 Level 2 and Level 3 Certificate and Diploma in Healthcare Support 1

4 Guilds Believe you can Level 2 and Level 3 Certificate and Diploma in Healthcare Support

5 Contents 1 Introduction to the qualifications Qualification structure Apprenticeships Additional Requirments Opportunities for progression 47 2 Centre requirements Resource requirements Candidate entry requirements 50 3 Course design and delivery Initial assessment and induction Recommended delivery strategies 51 4 Assessment Summary of assessment methods Observation requirements Additional assessment methods or evidence sources Assignments Evidence requirements Recording forms Recognition of prior learning (RPL) 55 5 s 56 Appendix 1 Sources of general information Level 2 and Level 3 Certificate and Diploma in Healthcare Support 3

6 Guilds Believe you can Level 2 and Level 3 Certificate and Diploma in Healthcare Support

7 1 Introduction to the qualifications This document contains the information that centres need to offer the following qualifications: Qualification title and level Guilds qualification Qualification Level 2 Diploma in Clinical Healthcare Support /2282/4 Level 2 Certificate in Healthcare /2124/8 Support Services Level 3 Diploma in Clinical Healthcare /2236/8 Support Level 3 Diploma in Healthcare Support /2235/6 Services Level 3 Diploma in Pathology Support /2234/4 Level 3 Diploma in Allied Health /1785/3 Profession Support Level 3 Diploma in Maternity and /2253/8 Paediatric Support Level 3 Diploma in Perioperative /2238/1 Support Level 3 Diploma in Healthcare Support /2235/6 Services (Decontamination) Registration and certification dates See Walled Garden/ Online Catalogue for last dates The NHS is recognised as the largest employer in Europe. There is a need to recruit, retain and develop the skills of this workforce. Our diplomas in Health are the benchmark qualifications, covering eight specialist pathways and forming the basis for career and workforce development in the health services. These 2011 qualifications are based on the National Occupational Standards for Health. They contain some units in common with the Health and Social Care diplomas but offer a different structure and specialist options. This supports career development and flexible working by crediting units that have already been achieved in the Health and Social Care diplomas. The table below outlines the individual purposes and target groups of the qualifications outlined in this handbook. Qualification What does this qualification cover? The purpose of this qualification is to guide and assess the development of knowledge and skills relating to the health workforce. This qualification confirms competence in a range of clinical healthcare support skills. Who is this qualification for? Healthcare Assistant 4223 Level 2 and Level 3 Certificate and Diploma in Healthcare Support 5

8 Qualification What does this qualification cover? The purpose of this qualification is to guide and assess the development of knowledge and skills relating to the health workforce. This qualification confirms competence in a range of healthcare support service skills The purpose of this qualification is to guide and assess the development of knowledge and skills relating to the health workforce. This qualification confirms competence in a range of clinical healthcare support skills The purpose of this qualification is to guide and assess the development of knowledge and skills relating to the health workforce. This qualification confirms competence in a range of healthcare support service skills. Who is this qualification for? Administrative Assistant/Administrator Caretaker/Maintenance Person Cleaner Customer Service Assistant/Manager Database Administrator Gardener Health Records Clerk Hospital Porter Kitchen Assistant/Porter Library Assistant Personal Assistant (PA) Receptionist Records Manager Security Officer/Manager Stock Control/Replenishment Assistant Stores Assistant Technical Support Person Van Driver Healthcare Assistant Phlebotomist Administrative Assistant/Administrator Caretaker/Maintenance Person Cleaner Customer Service Assistant/Manager Database Administrator Gardener Health Records Clerk Hospital Porter Kitchen Supervisor/Manager Library Assistant Personal Assistant (PA) Receptionist Records Manager Security Officer/Manager Stock Control/Replenishment Assistant Stores Assistant Technical Support Person Van Driver Level 2 and Level 3 Certificate and Diploma in Healthcare Support

9 Qualification What does this qualification cover? The purpose of this qualification is to guide and assess the development of knowledge and skills relating to the health workforce. This qualification confirms competence in a range of pathology support skills The purpose of this qualification is to guide and assess the development of knowledge and skills relating to the health workforce. This qualification confirms competence in a range of allied health profession support skills The purpose of this qualification is to guide and assess the development of knowledge and skills relating to the health workforce. This qualification confirms competence in a range of maternity and paediatric support skills The purpose of this qualification is to guide and assess the development of knowledge and skills relating to the health workforce. This qualification confirms competence in a range of perioperative support skills The purpose of this qualification is to guide and assess the development of knowledge and skills relating to the health workforce. This qualification confirms competence in the decontamination field. Who is this qualification for? Healthcare Assistant Healthcare Assistant Healthcare Assistant Healthcare Assistant Decontamination workforce 4223 Level 2 and Level 3 Certificate and Diploma in Healthcare Support 7

10 1.1 Qualification structure The tables below illustrate the unit titles, the credit of each unit and the title of the qualifications which will be awarded to candidates successfully completing the required s of units and/or credits. It also shows any excluded of units. Level 2 Diploma in Clinical Healthcare Support (501/2282/4) To achieve the Level 2 Diploma in Clinical Healthcare Support, learners must achieve 50 credits overall. 29 credits from the mandatory units (shaded table) and a minimum of 21 credits from the optional units available. Mandatory units title Level Credit L/601/ Introduction to personal development in health, social care or children s and young people s settings F/601/ Introduction to communication in health, social care or children s and young people s settings H/601/ Introduction to duty of care in health, social care or children s and young people s settings R/601/ Introduction to equality and inclusion in health, social care or children s and young people s settings J/601/ The role of the health and social care worker R/601/ Contribute to health and safety in health and social care L/501/ The principles of infection prevention and control Equivalent unit: T/502/3651 Communication skills for working in the health sector 2 1 Equivalent unit: T/502/3665 Equality and diversity in the health sector 2 4 H/501/ Causes and spread of infection A/601/ Implement person centred approaches in health and social care A/601/ Principles of safeguarding and protection in health and social care J/601/ Handle information in health and social care settings Level 2 and Level 3 Certificate and Diploma in Healthcare Support

11 Optional units title Level Credit R/502/ Principles of health promotion R/502/ Promotion of general health and wellbeing Y/502/ Maintaining quality standards in the health sector K/502/ Service improvement in the health sector J/601/ Dementia awareness 2 1 Barred with K/502/3680 Barred with Y/502/3674 R/602/ Carry out pre-donation assessment at blood/blood component donation sessions Y/602/ Prepare donors for blood or blood component donation and monitor the donation process Y/602/ Conclude the collection of blood or blood component donations A/602/ Manage the refreshment area at blood donation sessions T/602/ Contribute to the promotion and effective functioning of blood and blood component sessions and services F/602/ Register donors at blood donation sessions Y/602/ Record and organise information related to blood donation sessions H/602/ Prepare blood donations, samples and documentation for transport A/602/ Welcome donors at donation sessions and provide information K/602/ Select and wear appropriate personal protective equipment for work in health care settings J/602/ Prepare individuals for healthcare activities L/601/ Support individuals undergoing healthcare activities Level 2 and Level 3 Certificate and Diploma in Healthcare Support 9

12 Optional units title Level Credit K/602/ Monitor and maintain the environment and resources during and after clinical/ therapeutic activities R/501/ Cleaning, Decontamination and Waste Management J/601/ Obtain and test specimens from individuals D/601/ Support individuals to carry out their own health care procedures M/601/ Contribute to monitoring the health of individuals affected by health conditions K/601/ Provide support to manage pain and discomfort D/601/ Provide support for therapy sessions T/601/ Undertake agreed pressure 2 4 area care J/601/ Move and position individuals in 2 4 accordance with their plan of care A/601/ Assist in the administration of 2 4 medication K/602/ Receive and store medication and products L/601/ Support individuals who are distressed F/601/ Support individuals to meet personal care needs R/601/ Contribute to the care of a deceased person J/602/ Assist the practitioner to carry out health care activities M/601/ Support individuals to eat and drink A/601/ Support individuals to access and use information about services and facilities J/601/ Support individuals to manage continence J/601/ Protecting from the risk of violence at work Y/601/ Provide support for sleep Level 2 and Level 3 Certificate and Diploma in Healthcare Support

13 Optional units title Level Credit L/601/ Contribute to the effectiveness of teams F/601/ Manage own performance in a business environment L/601/ Give customers a positive 2 5 impression of yourself and your organisation A/602/ Administer appointments in a healthcare environment D/504/ First aid essentials 2 1 F/602/ Understand mental well-being and mental health promotion J/602/ Understand mental health problems T/601/ Obtain and test capillary blood samples T/601/ Support individuals at the end of life L/602/ Transport, transfer and position individuals and equipment within the perioperative environment Level 2 and Level 3 Certificate and Diploma in Healthcare Support 11

14 Level 2 Certificate in Healthcare Support Services (501/2124/8) To achieve the Level 2 Certificate in Healthcare Support Services, learners must achieve 26 credits overall; 14 credits from the mandatory units (shaded table) and a minimum of 12 credits from the optional units available. At least 2 of these optional credits must be from the level 2/3 units. Mandatory units title Level Credit L/601/ Introduction to personal development in health, social care or children s and young people s settings F/601/ Introduction to communication in health, social care or children s and young people s settings R/601/ Introduction to equality and inclusion in health, social care or children s and young people s settings J/601/ The role of the health and social care worker R/601/ Contribute to health and safety in health and social care (Equivalent unit: T/502/ Communication skills for working in the health sector) (Equivalent unit: T/502/ Equality and diversity in the health sector) 2 4 Optional units title Level Credit L/501/ The principles of infection prevention and control H/501/ Causes and spread of infection A/601/ Principles of safeguarding and protection in health and social care Y/502/ Maintaining quality standards in the health sector K/502/ Service improvement in the health sector R/501/ Cleaning, decontamination and waste management J/601/ Protecting from the risk of violence at work L/601/ Contribute to the effectiveness of teams 2 1 Barred with K/502/3680 Barred with Y/502/ Level 2 and Level 3 Certificate and Diploma in Healthcare Support

15 Optional units title Level Credit F/601/ Manage own performance in a business environment L/601/ Give customers a positive 2 5 impression of yourself and your organisation A/602/ Administer appointments in a healthcare environment M/601/ Maintain and deal with 2 4 payments A/601/ Maintain food safety when 2 4 storing, holding and serving food T/600/ Clean surfaces using correct 1 3 methods T/601/ Produce documents in a 2 4 business environment H/601/ Use office equipment 2 4 R/601/ Store and retrieve information Y/601/ Meet and welcome visitors Y/601/ Archive information D/502/ Assist with the maintenance of grass surfaces J/502/ Transport physical resources within the work area F/601/ Prepare and serve hot drinks using specialist equipment L/601/ Provide a counter and takeaway service A/601/ Clean and store crockery and cutlery D/602/ Transporting passengers, materials and equipment within the health sector T/602/ Assess and respond to accidents, breakdowns and incidents during the transportation of people, materials and/or equipment H/602/ Collect blood/blood products from storage for transfusion F/602/ Store and transport medical gas cylinders K/602/ Moving and transporting individuals within a healthcare environment Level 2 and Level 3 Certificate and Diploma in Healthcare Support 13

16 Optional units title Level Credit J/602/ Collect linen and make beds in a healthcare environment D/602/ Checking, connecting and disconnecting medical gas cylinders in a healthcare setting L/602/ Deliver a trolley service in a healthcare environment R/602/ Provide a table/tray service in a healthcare environment R/602/ Prepare vehicles for the transport of people, materials and/or equipment within the health sector K/602/ Clean and store care equipment to minimise the risks of spreading infection A/602/ Minimise the risk of infection when transporting and storing healthcare waste J/602/ Minimise the risk of infection during the removal of used linen J/602/ Minimise the risks of spreading infection when transporting linen R/602/ Minimise the risks of spreading infection when storing and using clean linen K/600/ Clean and maintain internal 2 4 surfaces and areas K/502/ Assist with maintaining 1 2 structures and surfaces J/600/ Clean food areas 2 4 M/600/ Clean glazed surfaces and facades L/502/ Periodic cleaning of soft floors and furnishings D/600/ Repair, alter and maintain fabrics and materials H/600/ Classify items and make up loads for cleaning M/600/ Carry out the washing process L/600/ Press and finish garments following laundry J/602/ Administer the current records system Level 2 and Level 3 Certificate and Diploma in Healthcare Support

17 Optional units title Level Credit L/602/ Provide authorised access to records Y/602/ Protect records H/602/ Maintain the arrangements of records D/600/ Sort mail 2 5 H/600/ Deliver mail 2 6 F/600/ Collect mail 2 5 R/601/ Provide professional customer 2 4 service to passengers with additional needs on a bus or coach L/602/ Move and transport individuals with special requirements who use community transport vehicles L/602/ Drive community transport safely and efficiently T/502/ Deep cleaning of internal 2 4 equipment, surfaces and areas K/601/ Receive goods in logistics operations J/601/ Assemble orders for dispatch in logistics operations D/504/ First aid essentials 2 1 D/601/ Plan and organise meetings 4223 Level 2 and Level 3 Certificate and Diploma in Healthcare Support 15

18 Level 3 Diploma in Clinical Healthcare Support (501/2236/8) To achieve the Level 3 Diploma in Clinical Healthcare Support, learners must achieve 65 credits overall; 35 credits from the mandatory units and a minimum of 30 credits from the optional units available. At least 16 of these optional credits must be from the level 3/4 units. Mandatory units title Level Credit J/601/ The role of the health and social care worker L/501/ The principles of infection prevention and control H/501/ Causes and spread of infection A/601/ Principles of safeguarding and protection in health and social care R/501/ Cleaning, decontamination and waste management A/601/ Engage in personal development in health, social care or children's and young people's settings J/601/ Promote communication in health, social care or children's and young people's settings Y/601/ Promote equality and inclusion in health, social care or children's and young people's settings F/601/ Promote and implement health and safety in health and social care Y/601/ Promote person centred approaches in health and social care J/601/ Promote good practice in handling information in health and social care settings R/601/ Principles for implementing duty of care in health, social care or children's and young people's settings Equivalent unit: L/502/3381 Communication skills for working in the health sector 3 2 Equivalent unit: L/502/3400 Equality and diversity in the health sector Level 2 and Level 3 Certificate and Diploma in Healthcare Support

19 Optional units title Level Credit K/602/ Select and wear appropriate personal protective equipment for work in health care settings J/602/ Prepare individuals for healthcare activities L/601/ Support individuals undergoing healthcare activities K/602/ Monitor and maintain the environment and resources during and after clinical/ therapeutic activities A/601/ Assist in the administration of medication J/602/ Assist the practitioner to carry out health care activities L/601/ Contribute to the effectiveness of teams F/601/ Manage own performance in a business environment D/504/ First aid essentials 2 1 units (if any) 2 4 Barred with Y/501/0598 Barred with T/602/0968 F/502/ Maintaining quality standards in the health sector J/502/ Service improvement in the health sector L/502/ Introduction to the role and responsibilities of a health trainer R/502/ Establishing and developing relationships with communities while working as a health trainer F/502/ Communicate with individuals about promoting their health and wellbeing while working as a health trainer L/502/ Enable individuals to change their behaviour to improve their health and wellbeing while working as a health trainer 3 2 Barred with J/502/3413 Barred with F/502/ Level 2 and Level 3 Certificate and Diploma in Healthcare Support 17

20 Optional units title Level Credit F/602/ Understand mental well-being and mental health promotion J/602/ Understand mental health problems J/601/ Understand the process and experience of dementia J/601/ Undertake urethral catheterisation processes M/602/ Care for individuals with urethral catheters F/601/ Deliver, monitor and evaluate customer service to external customers D/601/ Plan and organise meetings units (if any) Y/501/ Administer medication to individuals, and monitor the effects Y/601/ Undertake tissue viability risk assessments R/602/ Undertake stoma care A/602/ Carry out personal hygiene for individuals unable to care for themselves J/602/ Undertake treatments and dressings of lesions and wounds K/602/ Carry out wound drainage care Y/602/ Remove wound closure materials A/602/ Insert and secure naso-gastric tubes K/602/ Care for individuals with nasogastric tubes A/601/ Prepare for and carry out extended feeding techniques R/601/ Undertake physiological measurements H/602/ Conduct external ear examinations F/602/ Conduct hearing assessments M/602/ Perform intravenous cannulation L/602/ Carry out intravenous infusion Barred with A/601/9420 Y/602/ Carry out arterial puncture and collect arterial blood Level 2 and Level 3 Certificate and Diploma in Healthcare Support

21 Optional units title Level Credit R/602/ Carry out blood collection from fixed or central lines J/602/ Perform routine electrocardiograph (ECG) procedures T/601/ Obtain and test capillary blood samples D/601/ Obtain venous blood samples units (if any) T/602/ Remove wound drains F/602/ Carry out vision screening J/602/ Administer oral nutritional products to individuals R/601/ Provide agreed support for foot care L/602/ Support individuals to manage dysphagia R/602/ Assist others to monitor individuals progress in managing dysphagia T/602/ Obtain a client history Y/602/ Manufacture equipment or medical devices for individuals within healthcare J/602/ Adapt and fit healthcare 3 6 equipment, medical devices, assistive technology, or products, to meet individuals needs L/602/ Reprocess endoscopy equipment R/602/ Advise and inform individuals on managing their condition H/602/ Support individuals in undertaking their chosen activities J/602/ Inform an individual of discharge arrangements D/602/ Contribute to the discharge of individuals to carers H/602/ Give presentations to groups H/602/ Assist others to plan presentations R/602/ Support carers to meet the care needs of individuals 4223 Level 2 and Level 3 Certificate and Diploma in Healthcare Support 19

22 Optional units title Level Credit Y/601/ Interact with and support individuals using telecommunications H/602/ Monitor own work practices in health, social care or children s and young people s settings Y/602/ Carry out transactions in a health facility D/602/ Liaise between primary, secondary and community teams D/602/ Collate and communicate health information to individuals T/602/ Manage the availability of physical resources to meet service delivery needs in a health setting D/602/ Make recommendations for the use of physical resources in a health setting H/602/ Control the use of physical resources in a health setting K/602/ Prepare and reproduce permanent radiographic images R/602/ Assure the effective functioning of radiographic image processing equipment H/602/ Perform first line calibration on clinical equipment to ensure it is fit for use M/602/ Conduct routine maintenance on clinical equipment A/602/ Coordinate the progress of individuals through care pathways K/602/ Identify information requirements in a health context T/602/ Analyse and present health related data and information A/602/ Produce coded clinical data for external audit purposes J/602/ Prepare, conduct and report the results of a clinical coding audit Y/602/ Examine the feet of people with diabetes L/602/ Provide advice on foot care for individuals with diabetes units (if any) Level 2 and Level 3 Certificate and Diploma in Healthcare Support

23 Optional units title Level Credit T/601/ Support independence in the 2 5 tasks of daily living H/601/ Provide support for mobility units (if any) F/601/ Support individuals to access and use services and facilities Y/601/ Support individuals to live at home L/601/ Provide support to maintain and develop skills for every day life A/601/ Provide support to continue recommended therapies M/601/ Support individuals during a period of change A/601/ Support individuals who are bereaved T/601/ Support individuals at the end of 3 7 life H/601/ Work in partnership with families to support individuals D/601/ Implement therapeutic group activities H/601/ Support individuals to develop and run support groups R/601/ Develop and sustain effective working relationships with staff in other agencies M/601/ Support the development of 4 5 community partnerships J/601/ Monitor and solve customer 3 6 service problems M/602/ Deliver training through demonstration and instruction D/501/ Influencing others at work 3 1 R/501/ Planning and monitoring work J/502/ Contribute to the prevention of aggressive and abusive behaviour of people T/602/ Contribute to effective multidisciplinary team working Barred with L/601/ Level 2 and Level 3 Certificate and Diploma in Healthcare Support 21

24 Level 3 Diploma in Healthcare Support Services (501/2235/6) To achieve the Level 3 Diploma in Healthcare Support Services, learners must achieve 37 credits overall; 16 credits from the mandatory units and a minimum of 21 credits from the optional units available. At least 8 of these optional credits must be from the level 3/4 units. Mandatory units title Level Credit J/601/ The role of the health and social care worker A/601/ Engage in personal development in health, social care or children's and young people's settings J/601/ Promote communication in health, social care or children's and young people's settings Y/601/ Promote equality and inclusion in health, social care or children's and young people's settings F/601/ Promote and implement health and safety in health and social care Equivalent unit: L/502/3381 Communication skills for working in the health sector 3 2 Equivalent unit: L/502/3400 Equality and diversity in the health sector 3 6 Optional units title Level Credit L/501/ The principles of infection prevention and control H/501/ Causes and spread of infection A/601/ Principles of safeguarding and protection in health and social care R/501/ Cleaning, decontamination and waste management L/601/ Contribute to the effectiveness of teams F/601/ Manage own performance in a business environment L/601/ Give customers a positive impression of yourself and your organisation Barred with T/602/ Level 2 and Level 3 Certificate and Diploma in Healthcare Support

25 Optional units title Level Credit Y/503/ Collection of used equipment D/503/ Sort used equipment and dispose of waste H/503/ Prepare, load and operate decontamination equipment K/503/ Prepare re-useable medical devices for sterilisation M/503/ Carry out sterilisation and 3 2 product release of re-useable medical devices T/503/ Understand how to monitor 3 1 the decontamination process D/504/ First aid essentials 2 1 Y/601/ Promote person centred approaches in health and social care F/502/ Maintaining quality standards in the health sector J/502/ Service improvement in the health sector L/502/ Introduction to the role and responsibilities of a health trainer R/502/ Establishing and developing relationships with communities while working as a health trainer F/502/ Communicate with individuals about promoting their health and wellbeing while working as a health trainer L/502/ Enable individuals to change their behaviour to improve their health and wellbeing while working as a health trainer F/602/ Understand mental well-being and mental health promotion J/602/ Understand mental health problems J/601/ Understand the process and experience of dementia Barred with J/502/3413 Barred with F/502/3412 D/601/ Plan and organise meetings H/602/ Give presentations to groups 4223 Level 2 and Level 3 Certificate and Diploma in Healthcare Support 23

26 Optional units title Level Credit H/602/ Assist others to plan presentations Y/601/ Interact with and support individuals using telecommunications H/602/ Monitor own work practices in health, social care or children s and young people s settings Y/602/ Carry out transactions in a health facility D/602/ Liaise between primary, secondary and community teams D/602/ Collate and communicate health information to individuals T/602/ Manage the availability of physical resources to meet service delivery needs in a health setting D/602/ Make recommendations for the use of physical resources in a health setting H/602/ Control the use of physical resources in a health setting H/602/ Perform first line calibration on clinical equipment to ensure it is fit for use M/602/ Conduct routine maintenance on clinical equipment A/602/ Coordinate the progress of individuals through care pathways K/602/ Identify information requirements in a health context T/602/ Analyse and present health related data and information A/602/ Produce coded clinical data for external audit purposes J/602/ Prepare, conduct and report the results of a clinical coding audit F/601/ Support individuals to access and use services and facilities H/601/ Work in partnership with families to support individuals Level 2 and Level 3 Certificate and Diploma in Healthcare Support

27 Optional units title Level Credit H/601/ Support individuals to develop and run support groups R/601/ Develop and sustain effective working relationships with staff in other agencies M/601/ Support the development of 4 5 community partnerships J/601/ Monitor and solve customer 3 6 service problems M/602/ Deliver training through demonstration and instruction D/501/ Influencing others at work 3 1 J/502/ Contribute to the prevention of aggressive and abusive behaviour of people Y/600/ Plan, allocate and monitor work of a team T/602/ Contribute to effective multidisciplinary team working L/601/ Deal with disorderly and aggressive behaviour Barred with L/601/9213 Barred with L/601/3430 Barred with J/502/ Level 2 and Level 3 Certificate and Diploma in Healthcare Support 25

28 Level 3 Diploma in Pathology Support (501/2234/4) To achieve the Level 3 Diploma in Pathology Support, learners must achieve 65 credits overall; 25 credits from the mandatory units and a minimum of 40 credits from the optional units available. At least 23 of these optional credits must be from the level 3/4 units. Mandatory units title Level Credit J/601/ The role of the health and social care worker L/501/ The principles of infection prevention and control H/501/ Causes and spread of infection R/501/ Cleaning, decontamination and waste management A/601/ Engage in personal development in health, social care or children's and young people's settings J/601/ Promote communication in health, social care or children's and young people's settings Y/601/ Promote equality and inclusion in health, social care or children's and young people's settings F/601/ Promote and implement health and safety in health and social care J/601/ Promote good practice in handling information in health and social care settings Equivalent unit: L/502/3381 Communication skills for working in the health sector 3 2 Equivalent unit: L/502/3400 Equality and diversity in the health sector Optional units title K/602/ Select and wear appropriate personal protective equipment for work in health care settings K/602/ Monitor and maintain the environment and resources during and after clinical/ therapeutic activities Level Credit Level 2 and Level 3 Certificate and Diploma in Healthcare Support

29 Optional units title L/601/ Contribute to the effectiveness of teams F/601/ Manage own performance in a business environment Level D/504/ First aid essentials 2 1 R/601/ Principles for implementing duty of care in health, social care or children's and young people's settings F/502/ Maintaining quality standards in the health sector J/502/ Service improvement in the health sector Credit Barred with T/602/ D/601/ Obtain venous blood samples H/602/ Monitor own work practices in health, social care or children s and young people s settings D/602/ Collate and communicate health information to individuals T/602/ Manage the availability of physical resources to meet service delivery needs in a health setting H/602/ Perform first line calibration on clinical equipment to ensure it is fit for use M/602/ Conduct routine maintenance on clinical equipment M/602/ Deliver training through demonstration and instruction D/501/ Influencing others at work 3 1 R/501/ Planning and monitoring work 3 2 Barred with J/502/3413 Barred with F/502/3412 T/602/ Contribute to effective multidisciplinary team working L/602/ Perform biomedical specimen/sample preparation R/602/ Store biomedical specimens and samples Y/602/ Dispose safely of biomedical specimens and samples Barred with L/601/ Level 2 and Level 3 Certificate and Diploma in Healthcare Support 27

30 Optional units title Level R/602/ Prepare culture media and solutions Y/602/ Perform quality control of culture media and solutions D/602/ Investigate biomedical specimens/samples at a microscopic level H/602/ Stain biomedical specimens and samples M/602/ Perform standard tests on biomedical specimen/samples using an automated analyser A/602/ Perform standard tests on biomedical specimen/samples using manual methodologies or commercial kits Y/602/ Despatch biomedical samples Credit T/602/ Perform point of care testing F/602/ Provide support to those undertaking point of care testing Level 2 and Level 3 Certificate and Diploma in Healthcare Support

31 Level 3 Diploma in Allied Health Profession Support (501/1785/3) To achieve the Level 3 Diploma in Allied Health Profession Support, learners must achieve 65 credits overall; 35 credits from the mandatory units and a minimum of 30 credits from the optional units available. At least 16 of these optional credits must be from the level 3/4 units. Mandatory units title Level Credit J/601/ The role of the health and social care worker L/501/ The principles of infection prevention and control H/501/ Causes and spread of infection A/601/ Principles of safeguarding and protection in health and social care R/501/ Cleaning, decontamination and waste management A/601/ Engage in personal development in health, social care or children's and young people's settings J/601/ Promote communication in health, social care or children's and young people's settings Y/601/ Promote equality and inclusion in health, social care or children's and young people's settings F/601/ Promote and implement health and safety in health and social care Y/601/ Promote person centred approaches in health and social care J/601/ Promote good practice in handling information in health and social care settings R/601/ Principles for implementing duty of care in health, social care or children's and young people's settings Equivalent unit: L/502/3381 Communication skills for working in the health sector 3 2 Equivalent unit: L/502/3400 Equality and diversity in the health sector Level 2 and Level 3 Certificate and Diploma in Healthcare Support 29

32 Optional units title Level Credit K/602/ Select and wear appropriate personal protective equipment for work in health care settings J/602/ Prepare individuals for healthcare activities L/601/ Support individuals undergoing healthcare activities K/602/ Monitor and maintain the environment and resources during and after clinical / therapeutic activities J/602/ Assist the practitioner to carry out health care activities L/601/ Contribute to the effectiveness of teams F/601/ Manage own performance in a business environment D/504/ First aid essentials 2 1 Barred with T/602/0968 F/502/ Maintaining quality standards in the health sector J/502/ Service improvement in the health sector L/502/ Introduction to the role and responsibilities of a health trainer R/502/ Establishing and developing relationships with communities while working as a health trainer F/502/ Communicate with individuals about promoting their health and wellbeing while working as a health trainer L/502/ Enable individuals to change their behaviour to improve their health and wellbeing while working as a health trainer F/602/ Understand mental wellbeing and mental health promotion J/602/ Understand mental health problems 3 2 Barred with J/502/3413 Barred with F/502/ Level 2 and Level 3 Certificate and Diploma in Healthcare Support

33 Optional units title Level Credit J/601/ Understand the process and experience of dementia D/601/ Plan and organise meetings A/602/ Insert and secure naso-gastric tubes K/602/ Care for individuals with nasogastric tubes A/601/ Prepare for and carry out extended feeding techniques R/601/ Undertake physiological measurements J/602/ Administer oral nutritional products to individuals L/602/ Support individuals to manage dysphagia R/602/ Assist others to monitor individuals progress in managing dysphagia T/602/ Obtain a client history Y/602/ Manufacture equipment or medical devices for individuals within healthcare J/602/ Adapt and fit healthcare 3 6 equipment, medical devices, assistive technology, or products, to meet individuals needs R/602/ Advise and inform individuals on managing their condition H/602/ Support individuals in undertaking their chosen activities J/602/ Inform an individual of discharge arrangements D/602/ Contribute to the discharge of individuals to carers H/602/ Give presentations to groups H/602/ Assist others to plan presentations R/602/ Support carers to meet the care needs of individuals Y/601/ Interact with and support individuals using telecommunications 4223 Level 2 and Level 3 Certificate and Diploma in Healthcare Support 31

34 Optional units title Level Credit H/602/ Monitor own work practice in health, social care or children s and young people s settings D/602/ Liaise between primary, secondary and community teams D/602/ Collate and communicate health information to individuals T/602/ Manage the availability of physical resources to meet service delivery needs in a health setting D/602/ Make recommendations for the use of physical resources in a health setting H/602/ Control the use of physical resources in a health setting H/602/ Perform first line calibration on clinical equipment to ensure it is fit for use M/602/ Conduct routine maintenance on clinical equipment A/602/ Coordinate the progress of individuals through care pathways K/602/ Identify information requirements in a health context T/602/ Analyse and present health related data and information T/601/ Support independence in the 2 5 tasks of daily living H/601/ Provide support for mobility F/601/ Support individuals to access and use services and facilities Y/601/ Support individuals to live at home L/601/ Provide support to maintain and develop skills for every day life A/601/ Provide support to continue recommended therapies M/601/ Support individuals during a period of change Level 2 and Level 3 Certificate and Diploma in Healthcare Support

35 Optional units title Level Credit H/601/ Work in partnership with families to support individuals D/601/ Implement therapeutic group activities H/601/ Support individuals to develop and run support groups R/601/ Develop and sustain effective working relationships with staff in other agencies M/602/ Deliver training through demonstration and instruction D/501/ Influencing others at work 3 1 R/501/ Planning and monitoring work J/502/ Contribute to the prevention of aggressive and abusive behaviour of people T/602/ Contribute to effective multidisciplinary team working Y/602/ Assist in implementing treatment programmes for individuals with severely reduced movement/mobility D/602/ Assist in the implementation of programmes to increase mobility, movement and functional independence F/602/ Implement hydrotherapy programmes for individuals and groups L/602/ Assist in testing individuals abilities prior to planning physical activities F/602/ Deliver exercise sessions to improve individuals health and wellbeing A/602/ Collaborate in the assessment of environmental and social support in the community L/601/ Facilitate learning and development activities to meet individual needs and preferences D/601/ Support individuals to manage their finances Barred with L/601/3430) 4223 Level 2 and Level 3 Certificate and Diploma in Healthcare Support 33

36 Optional units title Level Credit K/601/ Support individuals to access housing and accommodation services A/602/ Facilitate and monitor housing and accommodation services to support individuals with mental health needs Y/602/ Monitor individuals progress in relation to managing their body weight and nutrition D/602/ Provide information and advice to individuals on eating to maintain optimum nutritional status H/602/ Monitor and review individuals progress in relation to maintaining optimum nutritional status K/602/ Develop and prepare speech and language therapy resources for alternative and augmentative communication (AAC) use M/602/ Assist and support individuals to use alternative and augmentative communication systems (AAC) T/602/ Develop activities and materials to enable individuals to reach specific communication goals A/602/ Support individuals with speech and language disorders to develop their communication skills F/602/ Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services J/602/ Assist in planning and evaluating learning activities Y/602/ Provide support for individuals with communication and interaction difficulties L/602/ Support individuals with cognition and learning difficulties Level 2 and Level 3 Certificate and Diploma in Healthcare Support

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