Rules of Combination Handbook for Business Administration

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1 ROC HANDOOK Rules of Combination Handbook for usiness 9097 Level 2 and 3 usiness and apprenticeship Level 1 NVQ Award in usiness and 4428/01 500/9516/X Level 1 NVQ Certificate in usiness and 4428/01 500/9871/8 Level 2 NVQ Award in usiness and 4428/02 500/9466/X Level 2 NVQ Certificate in usiness and 4428/02 500/9677/1 Level 2 NVQ Diploma in usiness and 4428/02 501/0040/3 Level 3 NVQ Certificate in usiness and 4428/03 500/9626/6 Level 3 NVQ Diploma in usiness and 4428/03 500/9548/1 Level 4 NVQ Certificate in usiness and 4428/04 500/9776/3 Level 4 NVQ Diploma in usiness and 4428/04 500/9828/7 Level 2 Certificate in Principles of usiness and 4475/02 501/0159/6 Level 3 Certificate in Principles of usiness and 4475/03 501/0093/2 Level 2 Diploma in usiness Support 4475/12 300/1648/6 Level 3 Diploma in usiness Support 4475/13 600/1646/2 Level 4 Diploma in usiness and Professional /6623/4 Nov 2012 Version 2.0

2 Apprenticeships at a glance NVQ Technical Certificate Key Skills/ Functional Skills PLTS ERR Level 2 Intermediate Apprenticeship 4428 City & Guilds Level 2 NVQ Certificate in usiness & (500/9677/1) (21 credits) 4475 City & Guilds Level 2 Certificate in Principles of usiness & (501/0159/6) (13 credits) or 7465 City & Guilds Level 2 Certificate in Legal Secretaries (500/6749/7) (31 credits) or 7465 City & Guilds Level 2 in Diploma Legal Secretaries (600/6622/2) (37 credits) or Level 2 Certificate in Legal (600/4821/9) (16 credits) or 4419 City & Guilds Level 2 Diploma in Medical (42 Credits) Application of Number/Mathematics Level 1 Communication/English Level 1 ICT Level 1 PLTS has been mapped to the mandatory Units in the competence (NVQ) qualification and Can be downloaded from No ERR required for the usiness qualifications as embedded in TC. Legal and Medical require ERR workbook available on the CFA website or complete the 4255 C&G Award in ERR Level 3 Advanced Apprenticeship 4428 City & Guilds Level 3 NVQ Diploma in usiness & (500/9548/1) (30 credits) 4475 City & Guilds Level 3 Certificate in Principles of usiness & (501/0093/2) (17 credits) or 7465 City & Guilds Level 3 Certificate in Legal Secretaries (500/6682/1) (32 credits) or 7465 City & Guilds Level 3 Diploma in Legal Secretaries (600/6459/6) (39 credits) or 4419 City & Guilds Level 3 Diploma in Medical (49 credits) Application of Number/Mathematics Level 2 Communication/English Level 2 ICT Level 2 PLTS has been mapped to the mandatory Units in the competence (NVQ) qualification and Can be downloaded from No ERR required for the usiness qualifications as embedded in TC. Legal and Medical require ERR workbook available on the CFA website or complete the 4255 C&G Award in ERR

3 Qualifications at a glance Subject area City & Guilds /91 Age group approved Entry requirements Assessment and grading Support materials Title and level Level 1 NVQ Award in usiness and Level 1 NVQ Certificate in usiness and Title and level Level 1 NVQ Award in usiness and Level 1 NVQ Certificate in usiness and Level 1 usiness Admin NVQ All No specific entry requirements Portfolio of evidence Qualification handbook City & Guilds Accreditation /9516/X / /9871/8 Last Date Last Date Registration Certification 31/12/ /12/ /12/ /12/2014 Structures Level 1 NVQ Award in usiness and To achieve the Level 1 NVQ Award in usiness and learners must achieve a minimum of 9 credits overall 7 credits from the two mandatory units in Group A plus a minimum of 2 credits from optional units in Group. Level 1 NVQ Certificate in usiness and To achieve the Level 1 NVQ Certificate in usiness and the learner must achieve a minimum of 15 credits overall 7 credits from the two mandatory units in Group A plus a minimum of 4 credits from optional units in Group a maximum of 4 credits are allowed from optional units in Group C (this is not compulsory).

4 City & Guilds unit WA accreditation Level Credit GLH Level 1 NVQ units in usiness and Key to table A Mandatory, Optional, C - Optional Unit title L1 Award Group A/ L1 Certificate Group A//C 101 M/601/ T/601/ A/601/ F/601/2453 Manage own performance in a business Improve own performance in a business Work in a business Communicate in a business A A A A 105 M/601/2450 Solve business problems A/601/ K/601/2446 Work with other people in a business Make and receive telephone calls L/601/2455 Assist in handling mail D/601/2458 Prepare text from notes using touch typing (20 wpm) Y/601/2460 Use a filing system H/601/2462 Archive information T/601/2465 Use occupational health and safety guidelines when using keyboards C 113 J/502/4299 Using C 114 L/502/4627 Word processing software C 221 H/601/2493 Use office equipment Y/601/2510 Support the organisation of business travel or accommodation Y/601/2457 Meet and welcome visitors Subject area Level 2 usiness Admin NVQ

5 City & Guilds /92 Age group approved Entry requirements Assessment and grading Support materials Title and level Level 2 NVQ Award in usiness and Level 2 NVQ Certificate in usiness and All No specific entry requirements Portfolio of evidence Qualification handbook City & Guilds Accreditation /9466/X / /9677/1 Level 2 NVQ Diploma /0040/3 in usiness and Title and level Last Date Registration Last Date Certification Level 2 NVQ Award in usiness and 31/12/ /12/2015 Level 2 NVQ Certificate in usiness and Level 2 NVQ Diploma in usiness and 31/12/ /12/ /12/ /12/2015 Structures Level 2 NVQ Award in usiness and To achieve the Level 2 NVQ Award in usiness and learners must achieve: a minimum of 9 credits overall, of which a minimum of 6 credits must be at level 2 5 credits must be from the two mandatory units in Group A a minimum of 4 credits must be from optional units in Group Level 2 NVQ Certificate in usiness and To achieve the Level 2 NVQ Certificate in usiness and the learner must achieve: a minimum of 21 credits overall, of which a minimum of 14 credits must be at level 2 9 credits must be from the four mandatory units in Group A a minimum of 7 credits must be from optional units in Group a maximum of 5 credits are allowed from optional units in Group C (this is not compulsory) Level 2 NVQ Diploma in usiness and

6 City & Guilds unit Ofqual unit Accreditation Level Credit GLH Level 2 Award Level 2 Certificate / Diploma * Excluded combination To achieve the Level 2 NVQ Diploma in usiness and the learner must achieve: a minimum of 37 credits overall, of which a minimum of 24 credits must be at level 2 9 credits must be from the four mandatory units in Group A a minimum of 17 credits must be from optional units in Group a maximum of 11 credits are allowed from optional units in Group C (this is not compulsory) Key to table A Mandatory, Optional, C Optional * Excluded combination indicated unit(s) cannot be taken together within any one qualification: Unit title 107 K/601/2446 Make and receive telephone calls T/601/2465 Use occupational health and safety guidelines when using keyboards C 114 L/502/4627 Word processing software C A/502/4395 espoke software C F/502/4558 Data management software C H/502/4553 Database software C T/502/4153 Improving productivity using IT C R/502/4256 IT security for users C K/502/4621 Presentation software C Y/502/4209 Set up an IT system C A/502/4624 Spreadsheet software C A/502/4378 Using collaborative technologies C L/502/4630 Website software C F/601/ L/601/2469 Manage own performance in a business Improve own performance in a business A A 203 F/601/2470 Work in a business A A 204 D/601/2475 Communicate in a business A A 205 L/601/2472 Solve business problems Y/601/2474 Work with other people in a business H/601/2476 Use electronic message systems K/601/2477 Use a diary system M/601/2478 Take minutes T/601/2479 Handle mail K/601/2480 Provide reception services

7 City & Guilds unit Ofqual unit Accreditation Level Credit GLH Level 2 Award Level 2 Certificate / Diploma * Excluded combination Unit title 212 T/601/2482 Produce documents in a business A/601/2483 Prepare text from notes F/601/ J/601/ L/601/2486 Prepare text from notes using touch typing (40 wpm) Prepare text from shorthand (60 wpm) Prepare text from recorded audio instruction (40 wpm) R/601/2487 Organise and report data Y/601/2488 Research information R/601/2490 Store and retrieve information Y/601/2491 Archive information H/601/2493 Use office equipment M/601/ L/601/ D/601/ Y/601/ T/601/ F/601/ J/601/2518 Maintain and issue stationery stock items Support the organisation of an event Support the co-ordination of an event Support the organisation of business travel or accommodation Support the organisation of meetings Respond to change in a business Support the management and development of an information system Y/601/2457 Meet and welcome visitors T/601/ A/601/2791 Administer human resource records Administer the recruitment and selection process F/502/4396 espoke software C J/502/4559 Data management software C M/502/4555 Database software C J/502/4156 Improving productivity using IT C Y/502/4257 IT security for users C M502/4622 Presentation software C L/502/4210 Set up an IT system C F/502/4625 Spreadsheet software C F/502/4379 Using collaborative technologies C R/502/4631 Website software C R/502/4628 Word processing software C J/601/2647 Administer parking dispensations M/601/2528 Develop a presentation , ,

8 City & Guilds unit Ofqual unit Accreditation Level Credit GLH Level 2 Award Level 2 Certificate / Diploma * Excluded combination Unit title 311 T/601/2529 Deliver a presentation M/601/ T/601/ A/601/ F/601/ L/601/2536 Design and produce documents in a business Prepare text from notes using touch typing (60 wpm) Prepare text from shorthand (80 wpm) Prepare text from recorded audio instruction (60wpm) Support the design and development of an information system R/601/2537 Monitor information systems Y/601/2538 Analyse and report data D/601/2539 Order products and services R/601/2540 Plan and organise an event Y/601/2541 Co-ordinate an event D/601/2542 Plan and organise meetings A/601/2547 Contribute to innovation in a business J/601/2549 Contribute to running a project A/601/ F/601/2551 Deliver, monitor and evaluate customer service to internal customers Deliver, monitor and evaluate customer service to external customers J/601/2552 Agree a budget Subject area City & Guilds /93 Level 3 usiness Admin NVQ

9 Age group approved Entry requirements Assessment and grading Support materials Title and level Level 3 NVQ Certificate in usiness and Level 3 NVQ Diploma in usiness and Title and level Level 3 NVQ Certificate in usiness and Level 3 NVQ Diploma in usiness and All No specific entry requirements Portfolio of evidence Qualification handbook City & Guilds Accreditation /9626/ / /9548/1 Last Date Last Date Registration Certification 31/12/ /12/ /12/ /12/2016 Structures Level 3 NVQ Certificate in usiness and To achieve the Level 3 NVQ Certificate in usiness and the learner must achieve a minimum of 30 credits overall, of which a minimum of 20 credits must be at level 3 13 credits from the four mandatory units in Group A a minimum of 11 credits from optional units in Group a maximum of 6 credits are allowed from optional units in Group C (this is not compulsory). Level 3 NVQ Diploma in usiness and To achieve the Level 3 NVQ Diploma in usiness and the learner must achieve a minimum of 40 credits overall, of which a minimum of 27 credits must be at level 3 13 credits from the four mandatory units in Group A a minimum of 14 credits from optional units in Group a maximum of 13 credits are allowed from optional units in Group (this is not compulsory). Level 3 NVQ units in usiness and

10 City & Guilds unit Ofqual unit accreditation Level Credit GLH Level 3 Certificate Level 3 Diploma * Excluded combination Key to table A Mandatory, Optional, C - Optional * Excluded combination indicated unit(s) cannot be taken together within any one qualification: Unit title 112 T/601/ H/601/2476 Use occupational and safety guidelines when using keyboards Use electronic message systems C C K/601/2477 Use a diary system M/601/2478 Take minutes T/601/2479 Handle mail K/601/2480 Provide reception services T/601/2482 Produce documents in a business A/601/2483 Prepare text from notes F/601/ J/601/ L/601/2486 Prepare text from notes using touch typing (40 wpm) Prepare text from shorthand (60 wpm) Prepare text from recorded audio instruction (40 wpm) , , R/601/2487 Organise and report data Y/601/2488 Research information R/601/2490 Store and retrieve information Y/601/2491 Archive information - level H/601/2493 Use office equipment M/601/ L/601/ D/601/ Y/601/ T/601/ F/601/ J/601/2518 Maintain and issue stationery stock items Support the organisation of an event Support the co-ordination of an event Support the organisation of business travel or accommodation Support the organisation of meetings Respond to change in a business Support the management and development of an information system Y/601/2457 Meet and welcome visitors T/601/ A/601/2791 Administer human resource records Administer the recruitment and selection process

11 City & Guilds unit Ofqual unit accreditation Level Credit GLH Level 3 Certificate Level 3 Diploma * Excluded combination Unit title 232 F/502/4396 espoke software - level C C J/502/4559 Data management software - level C C M/502/4555 Database software - level C C J/502/4156 Improving productivity using IT - level C C Y/502/4257 IT security for users - level C C M502/4622 Presentation software - level C C L/502/4210 Set up an IT system - level C C F/502/4625 Spreadsheet software - level C C F/502/4379 Using collaborative technologies - level C C R/502/4631 Website software - level C C R/502/ J/601/ L/601/ F/601/ J/601/ K/601/ L/601/ R/601/ Y/601/ D/601/ H/601/2526 Word processing software - level 2 Administer parking dispensations Manage own performance in a business - level 3 Evaluate and improve own performance in a business Work in a business - level 3 Communicate in a business - level 3 Solve business problems - level 3 Work with other people in a business - level 3 Contribute to decision-making in a business Negotiate in a business Supervise a team in a business C C A A A A A A A A M/601/2528 Develop a presentation T/601/2529 Deliver a presentation M/601/ T/601/ A/601/ F/601/ L/601/2536 Design and produce documents in a business Prepare text from notes using touch typing (60 wpm) Prepare text from shorthand (80 wpm) Prepare text from recorded audio instruction (60wpm) Support the design and development of an information system , R/601/2537 Monitor information systems

12 City & Guilds unit Ofqual unit accreditation Level Credit GLH Level 3 Certificate Level 3 Diploma * Excluded combination Unit title 318 Y/601/2538 Analyse and report data D/601/2539 Order products and services R/601/2540 Plan and organise an event Y/601/2541 Co-ordinate an event D/601/2542 Plan and organise meetings H/601/ K/601/2544 Organise business travel or accommodation Evaluate the organisation of business travel or accommodation T/601/2546 Supervise an office facility A/601/2547 Contribute to innovation in a business J/601/2549 Contribute to running a project A/601/ F/601/2551 Deliver, monitor and evaluate customer service to internal customers Deliver, monitor and evaluate customer service to external customers J/601/2552 Agree a budget D/601/ J/601/1515 Use customer service as a competitive tool Monitor and solve customer service problems J/502/4397 espoke software - level C C A/502/4560 Data management software - level C C T/502/4556 Database software - level C C L/502/4157 Improving productivity using IT - level C C D/502/4258 IT security for users - level C C T/502/4623 Presentation software - level C C R/502/4211 Set up an IT system - level C C J/502/4626 Spreadsheet software - level C C T/502/4380 Using collaborative technologies - level C C Y/502/4632 Website software - level C C Y/502/4629 Word processing software - level C C H/601/7791 Administer legal files K/601/7792 uild case files M/601/7793 Manage case files D/601/ L/601/2648 Provide administrative support in schools Administer parking and traffic challenges, representations and civil parking appeals

13 City & Guilds unit Ofqual unit accreditation Level Credit GLH Level 3 Certificate Level 3 Diploma * Excluded combination Unit title 349 R/601/ J/601/ T/601/ A/601/ K/601/2575 Administer statutory parking and traffic appeals Administer parking and traffic debt recovery Design and develop an information system Manage and evaluate an information system Contribute to innovation in a business - level M/601/2576 Plan change for a team T/601/2580 Manage budgets K/600/9711 Manage physical resources C C 422 M/600/ T/600/ M/600/ K/600/9661 Manage the al impact of work activities Provide leadership and direction for own area of responsibility Support learning and development within own area of responsibility Develop working relationships with colleagues and stakeholders C C C C C C C C Subject area Level 4 usiness Admin NVQ City & Guilds /94 Age group approved All Entry requirements No specific entry requirements

14 Assessment and grading Support materials Title and level Level 4 NVQ Certificate in usiness and Level 4 NVQ Diploma in usiness and Title and level Level 4 NVQ Certificate in usiness and Level 4 NVQ Diploma in usiness and Portfolio of evidence Qualification handbook City & Guilds Accreditation /9776/ / /9828/7 Last Date Last Date Registration Certification 31/12/ /12/ /12/ /12/2016 Structures Level 4 NVQ Certificate in usiness and To achieve the Level 4 NVQ Certificate in usiness and the learner must achieve a minimum of 30 credits overall, of which a minimum of 20 credits must be at level 4 20 credits from the six mandatory units in Group A plus a minimum of 10 credits from optional units in Group. Level 4 NVQ Diploma in usiness and To achieve the Level 4 NVQ Diploma in usiness and the learner must achieve a minimum of 39 credits overall, of which a minimum of 27 credits must be at level 4 20 credits from the six mandatory units in Group A plus a minimum of 19 credits from optional units in Group. Level 4 NVQ units in usiness and Key to table A Mandatory, Optional, C - Optional * Excluded combination indicated unit(s) cannot be taken together within any one qualification:

15 City & Guilds unit Ofqual unit accreditation Level Credit GLH Level 4 Certificate / Diploma * Excluded combinatio n Unit title 310 M/601/2528 Develop a presentation T/601/2529 Deliver a presentation L/601/2536 Support the design and development of an information system R/601/2537 Monitor information systems Y/601/2538 Analyse and report data D/601/2539 Order products and services R/601/2540 Plan and organise an event Y/601/2541 Co-ordinate an event D/601/2542 Plan and organise meetings H/601/ K/601/2544 Organise business travel or accommodation Evaluate the organisation of business travel or accommodation J/601/2549 Contribute to running a project A/601/ F/601/2551 Deliver, monitor and evaluate customer service to internal customers Deliver, monitor and evaluate customer service to external customers J/601/2552 Agree a budget D/601/ J/601/ L/601/ R/601/ Y/601/ D/601/ H/601/ M/601/ K/601/ H/601/2560 Use customer service as a competitive tool Monitor and solve customer service problems Manage and be accountable for own performance in a business Evaluate and improve own performance in a business Support the purpose and values of an organisation Support sustainability in a business Assess, manage and monitor risk in a business Communicate in a business Evaluate and solve business problems Make decisions in a business K/601/2561 Negotiate in a business T/601/ A/601/2564 Design and develop an information system Manage and evaluate an information system A A A A A A

16 City & Guilds unit Ofqual unit accreditation Level Credit GLH Level 4 Certificate / Diploma * Excluded combinatio n Unit title 412 F/601/2565 Prepare specifications for contracts J/601/2566 Chair meetings L/601/2567 Manage an office facility Y/601/ L/601/ Y/601/ K/601/2575 Propose and design administrative services Prepare, co-ordinate and monitor operational plans Implement, monitor and maintain administrative services Contribute to innovation in a business M/601/2576 Plan change for a team T/601/2580 Manage budgets K/600/9711 Manage physical resources M/600/ T/600/ M/600/ K/600/ A/601/ R/601/2585 Manage the al impact of work activities Provide leadership and direction for own area of responsibility Support learning and development within own area of responsibility Develop working relationships with colleagues and stakeholders Plan, organise and control customer service operations Invite tenders and select contractors Y/601/2586 Monitor and evaluate contracts D/601/2587 Plan change across teams K/601/2589 Implement, monitor and review change A/601/2578 Manage a project T/600/ A/600/9759 Recruit staff in own area of responsibility Monitor and review business processes Subject area Level 2 usiness Admin Tech Cert Subject area Level 3 usiness Admin Tech Cert City & Guilds /92 Age group approved All

17 Entry requirements Assessment and grading Support materials Title and level Level 2 Certificate in Principles of usiness and Level 3 Certificate in Principles of usiness and Title and level Level 2 Certificate in Principles of usiness and Level 3 Certificate in Principles of usiness and No specific entry requirements Online MC or assignment for Mandatory units Assignment for optional units Qualification handbook and Assessment pack City & Guilds Accreditation /0159/ /0093/2 Last Date Last Date Registration Certification 31/12/ /12/ /12/ /12/2016 Structures To achieve the Level 2 Certificate in Principles of usiness and, learners must achieve a minimum of 13 credits overall 11 credits from the mandatory units 11 credits must be from 201 (or 501), 202 (or 502), 203 (or 503) a minimum of 2 credits from optional units , To achieve the Level 3 Certificate in Principles of usiness and, learners must achieve a minimum of 17 credits overall 15 credits from the mandatory units 301 (or 601), 302 (or 602), 303 (or 603), 304 (or 604) a minimum of 2 credits from optional units 204, , Level 2 and 3 units in Principles of usiness and The diagram below illustrates the unit titles, the credit value of each unit and the titles of the qualifications which will be awarded to candidates

18 Unit accreditation City & Guilds unit Unit title Mandatory/ optional for full qualification Credit value GLH Excluded combination of units (if any) Assessment Method successfully completing the required combinations of units and/or credits. It also shows any excluded combination of units. L/601/ / 501 R/601/ / 502 J/601/ / 503 Principles of personal responsibilities and working in a business Principles of providing administrative services Principles of managing information and producing documents L/601/ Principles of supporting change in a business R/601/ Principles of supporting business events Y/601/ Principles of maintaining stationery stock K/602/ Principles of working in the public sector D/601/ / 601 H/601/ / 602 M/601/ / 603 M/601/ / 604 Principles of personal responsibilities and how to develop and evaluate own performance at work Principles of working with and supervising others in a business Principles of managing information and producing documents in a business Principles of providing and maintaining administrative services A/601/ Principles of project management J/601/ Principles of contributing to innovation and Mandatory 4 32 n/a Assignment/ MC online test Mandatory 4 32 n/a Assignment/ MC online test Mandatory 3 24 n/a Assignment/ MC online test Optional Assignment Optional 1 8 n/a Assignment Optional 1 8 n/a Assignment Optional Assignment Mandatory 4 32 n/a Assessment/ MC online test Mandatory 3 24 n/a Assessment/ MC online test Mandatory 4 32 n/a Assessment/ MC online test Mandatory 4 32 n/a Assessment/ MC online test Optional 2 16 n/a Assignment Optional Assignment

19 change M/602/ Principles of working in the public Sector F/601/ Principles of budgets in a business Optional Assignment Optional 2 16 n/a Assignment

20 Subject area Subject area City & Guilds /13 Age group approved Entry requirements Assessment and grading Support materials Title and level Level 2 Diploma in usiness Support Level 3Diploma in usiness Support Title and level Level 2 Diploma in usiness Support Level 3Diploma in usiness Support Level 2 Diploma in usiness Support Level 3 Diploma in usiness Support All No specific entry requirements Online MC or assignment for Mandatory units Assignment for optional units Qualification handbook and Assessment pack City & Guilds Accreditation /1648/ /1646/2 Last Date Last Date Registration Certification 31/12/ /12/ /12/ /12/2016 Structures To achieve the Level 2 Diploma in usiness Support, learners must achieve: a minimum of 37 credits overall 11 credits must be from 201 (or 501), 202 (or 502), 203 (or 503) a minimum of 8 credits from , a minimum of 5 credits from , , Candidates must achieve a minimum of 20 credits at level 2 To achieve the Level 3 Diploma in usiness Support, learners must achieve: a minimum of 37 credits overall 15 credits must be from 301 (or 601), 302 (or 602), 303 (or 603), 304 (or 604) a minimum of 8 credits from 204, , a minimum of 7 credits from , Candidates must achieve a minimum of 21 credits at level 3

21 Unit accredita tion T/502/429 6 Unit Unit title Credit GLH L2 L3 Excluded combinations 101 Using the Internet Assessment 3 20 O Assignment J/502/ Using O 210 Assignment A/502/437 8 L/502/462 7 A/502/462 4 H/502/455 3 K/502/462 1 Y/502/456 5 F/502/455 8 L/601/763 8 R/601/ Using collaborative technologies 104 Word processing software 105 Spreadsheet software 106 Database software 107 Presentation software 108 Desktop publishing software 109 Data management software 201/ / 502 J/601/ / 503 L/601/764 1 R/601/764 2 Y/601/764 3 K/602/153 5 Principles of personal responsibiliti es and working in a business Principles of providing administrativ e services Principles of managing information and producing documents 204 Principles of supporting change in a business 205 Principles of supporting business events 206 Principles of maintaining stationery stock 207 Principles of working in the public sector 3 20 O 211 Assignment 3 20 O 212, 311 Assignment 3 20 O 213, 321 Assignment 3 20 O 214 Assignment 3 20 O 313, 215 Assignment 3 20 O Assignment 2 15 O 216 Assignment 4 32 M Assignment/ MC online test 4 32 M Assignment/ MC online test 3 24 M Assignment/ MC online test 1 8 O O 306 Assignment 1 8 O 307 Assignment 1 8 O O Assignment 5 40 O O Assignment

22 Unit accredita tion Unit Unit title Credit GLH L2 L3 Excluded combinations J/600/ Delivery of effective customer service J/600/ Supporting the customer service M/502/430 0 F/502/437 9 R/502/462 8 F/502/462 5 M/502/455 5 M/502/462 2 Assessment 6 50 O O MC online test 7 65 O O Assignment 210 Using O O 102 Assignment 211 Using collaborative technologies 212 Word processing software 213 Spreadsheet software 214 Database software 215 Presentation software J/502/ Data management software R/601/077 2 D/601/764 4 H/601/764 5 M/601/ Introduction to Notice Processing and Information Management 301/ / / 603 Principles of personal responsibiliti es and how to develop and evaluate own performance at work Principles of working with and supervising others in a business Principles of managing information and producing documents in a business 4 30 O O 103 Assignment 4 30 O O 104 Assignment 4 30 O O 105, 312 Assignment 4 30 O O 106 Assignment 4 30 O O 107, 215 Assignment 3 20 O O 109 Assignment 2 16 O MC online test 4 32 M Assignment/ MC online test 3 24 M Assignment/ MC online test 4 32 M Assignment/ MC online test

23 Unit accredita tion M/601/765 0 A/601/765 2 Unit Unit title Credit GLH L2 L3 Excluded combinations 304/ 604 Principles of providing and maintaining administrativ e services 305 Principles of project management J/601/ Principles of contributing to innovation and change M/602/153 6 F/601/765 3 L/600/065 9 F/600/066 0 Y/502/ Principles of working in the public Sector 308 Principles of budgets in a business 309 Principles of customer service delivery 310 Developing and improving the customer service process 311 Word processing software J/502/ Spreadsheet software T/502/ Presentation software Assessment 4 32 M Assignment/ MC online test 2 16 O O Assignment 2 16 O O Assignment 7 56 O O Assignment 2 16 O O Assignment 6 50 O O Assignment 7 55 O O Assignment 6 45 O O 104, 212 Assignment 6 45 O O 105, 213 Assignment 6 45 O O 107, 215 Assignment

24 Subject area City & Guilds /94 Age group approved 18+ Entry requirements Assessment and grading Level 4 Diploma in usiness and Professional No specific entry requirements Assignments which are set and marked by the centre Support materials Centre handbook Assessment pack Exemplar assignments Centre devised assignment writing guidance Recording forms Online tutor and learner support material Title and level Level 4 Diploma in usiness and Professional Title and level Level 4 Diploma in usiness and Professional City & Guilds Accreditation /6623/4 Last Date Last Date Registration Certification 31/08/ /08/2018 Structure To achieve the Level 4 Diploma in usiness and Professional ( ), learners must achieve: 70 credits from the mandatory units and a minimum of 20 credits from the optional units available. Unit accreditation Mandatory units City & Guilds unit Unit title Y/504/ Understanding organisations 15 A/504/ Effective communication in business D/504/ usiness ethics 15 K/504/ Personal and professional development H/504/ Resource management 15 Optional units Credit value 15 10

25 K/504/ Recruitment and selection of staff H/504/ Planning and implementing change within businesses T/504/ Project management 15 F/602/ Managing information and knowledge K/504/ Planning and managing customer service A/504/ usiness law 15 T/504/ Problem solving and decision making 10 K/602/ Administrative systems 10 Useful contacts

26 UK learners General qualification information International learners General qualification information Centres Exam entries, Certificates, Registrations/enrolment, Invoices, Missing or late exam materials, Nominal roll reports, Results Single subject qualifications Exam entries, Results, Certification, Missing or late exam materials, Incorrect exam papers, Forms request (, results entry), Exam date and time change International awards Results, Entries, Enrolments, Invoices, Missing or late exam materials, Nominal roll reports Walled Garden Re-issue of password or username, Technical problems, Entries, Results, GOLA, Navigation, User/menu option, Problems Employer Employer solutions, Mapping, Accreditation, Development Skills, Consultancy Publications Logbooks, Centre documents, Forms, Free literature T: +44 (0) E: T: +44 (0) F: +44 (0) E: T: +44 (0) F: +44 (0) E: T: +44 (0) F: +44 (0) F: +44 (0) ( forms) E: T: +44 (0) F: +44 (0) E: T: +44 (0) F: +44 (0) E: T: +44 (0) E: T: +44 (0) F: +44 (0) Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, City & Guilds products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or damage arising from the use of information in this publication. If you have a complaint, or any suggestions for improvement about any of the services that we provide,

27 About City & Guilds City & Guilds is the UK s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement. With over 8500 centres in 100 countries, City & Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done. City & Guilds Group The City & Guilds Group includes City & Guilds, ILM (the Institute of Leadership & Management, which provides management qualifications, learning materials and membership services), City & Guilds NPTC (which offers land-based qualifications and membership services), City & Guilds HA (the Hospitality Awarding ody), and City & Guilds Centre for Skills Development. City & Guilds also manages the Engineering Council Examinations on behalf of the Engineering Council. Copyright The content of this document is, unless otherwise indicated, The City and Guilds of London Institute and may not be copied, reproduced or distributed without prior written consent. However, approved City & Guilds centres and candidates studying for City & Guilds qualifications may photocopy this document free of charge and/or include a PDF version of it on centre intranets on the following conditions: centre staff may copy the material only for the purpose of teaching candidates working towards a City & Guilds qualification, or for internal administration purposes candidates may copy the material only for their own use when working towards a City & Guilds qualification The Standard Copying Conditions (see the City & Guilds website) also apply. Please note: National Occupational Standards are not The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council. Published by City & Guilds, a registered charity established to promote education and training City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0) F +44 (0)

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datasheet Certificate/Diploma in Business and Administration Main features of the qualifications Introduction Target audience

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