SUPPORT KNOWLEDGE QUALIFY PETROCTM

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1 SUPPORT KNOWLEDGE QUALIFY PETROCTM DISTANCE LEARNING Courses for the caring professions, and more Distance learning courses for caring careers Certificate in Mental Health Awareness Certificate in Nutrition and Health Certificate in Principles of Working with Individuals with Learning Disabilities Certificate in Understanding End of Life Care Certificate in Preparing to Work in Adult Social Care Certificate in Understanding the Care and Management of Diabetes Certificate in the Principles of Dementia Care 7 Certificate in Understanding the Safe Handling of Medicines Certificate in the Principles of the Prevention and Control of Infection in Health Care Settings Distance learning courses for business Certificate in Customer Service Knowledge.. 9 Certificate in Equality and Diversity Certificate in Principles of Business and Administration Certificate in Team Leading Knowledge

2 Do you want to improve your knowledge or gain qualifications, but don t have the time or freedom to attend college? Distance Learning with Petroc Direct is the perfect answer. Petroc Direct focuses on courses relevant to the care environment and to business - a range of structured distance learning courses designed to give you an excellent grounding in subjects which interest you and will support your career - with the convenience of being able to work at home, at your own pace. What s more, we ll help and support you all the way. Support and Assessment. Petroc s Distance learning Courses are based around workbooks with the option of online assessments, all with course materials you can keep for future reference. A tutor will be allocated to you to help you work through your course, support you and give you feedback on your work. You need to be able to put aside 2-3 hours study per week. What about costs? All these PETROC Distance Learning courses are FREE*. How long? Our Distance Learning courses usually take from 3-5 months to complete. Who can enrol? If you are 17 or over, you can enrol, whether or not you are employed. *However, if you do not complete your programme inside the agreed timescale without a valid reason, there will be a charge of 100.

3 Certificate in Mental Health Awareness Mental health matters, like dementia, are becoming more and more important in the care industry. This course is designed to give you a thorough understanding of the issues that matter today. It s also really valuable if you simply want to know more about mental health - perhaps because you are caring for an elderly relative, for example. The course covers three topics, each with its own workbook: 1. Understanding mental health awareness. This workbook takes you through the legal frameworks which make sure high quality care is provided for service users with mental health disorders. You will explore stress, anxiety and phobias as mental health conditions. 2. Understanding other mental health conditions. will learn about the causes of depression, postnatal depression, schizophrenia, bipolar disorder and eating disorders. How do these mental health disorders affect individuals, and family and friends? You will explore treatments, medical interventions and understand local resources. 3. Understanding dementia and mental health. You will learn about dementia and the physiological factors which affect people who have been diagnosed with dementia. You will consider common types of dementia and their causes, and how service users experience dementia. Certificate in Nutrition and Health If you are working, or want to work, in areas such as sport and recreation, exercise and fitness, hospitality, catering or healthcare, this nationally accredited qualification is for you. The course gives you the understanding of nutrition and health you ll need in your role. It s a great basis for progressing to other qualifications in any of these subject areas. The course will take you through two workbooks: 1. Principles of healthy eating and nutritional needs of individuals. How does diet affect health? You will learn how the five food groups contribute to a healthy diet and the roles of nutrients in food. You will study how nutritional needs change with age and the special dietary requirements of vegetarians. You ll learn how allergies and even certain religious beliefs can be barriers to a healthy diet. 2. Planning diets for health and weight management and understanding eating disorders. Here, you ll learn about food labelling and additives. You ll look at the risks of weight management and how to plan a weight management programme. The course teaches you about eating disorders too and how to find out information about them, as well as the connections between food and feelings 3

4 Certificate in Principles of Working with Individuals with Learning Disabilities LAO Level 2 Certificate Working with people with learning difficulties can be very rewarding. This worthwhile and inspiring course covers a wide range of topics from supporting individuals to protection and positive risk-taking. Working through two workbooks, you will study: 1. Positive and enabling support for people with learning disabilities What does learning disability mean? How do the attitudes of others affect individuals who have learning disabilities? The unit introduces themes including human rights, advocacy and empowerment and the vital role of good communication. You ll learn about the skills and support needed to implement personalised provision. The importance of positive risk-taking and how to balance risk-taking with duty of care. You ll also learn about the safeguarding individuals from different types of abuse. What are the signs and symptoms? When are individuals most vulnerable and if abuse is suspected, what should be done? 2. Supporting individuals with a learning disability to access healthcare and awareness of autistic spectrum conditions. Discover how to help individuals with a learning disability to access healthcare. The course covers legislation, barriers to healthcare services and the functions of healthcare services. You ll also learn about autistic spectrum conditions and explore important themes like communication, behaviour and person-centred support. 4

5 Certificate in Understanding End of Life Care Whether you are studying this to support your career or because the subject is relevant to you personally, this course takes you through this difficult and emotive subject in a professional and supportive way. It is the industry standard in this subject for those working in the Care Industry, with two modules. 1. Working in end of life care, managing pain, discomfort and dementia. Gain the knowledge and skills to provide support for managing and monitoring end-of-life pain and discomfort. The course covers many important aspects of end of life care: perspectives on death and dying; aims and policies; communication; and accessing support services. 2. Understanding loss and grief in end of life care and the role of the care worker in time of death. As a care worker, you have an important role when someone dies. How should you support an individual as they are approaching death? The course takes you through aspects of loss and grief: supporting family and friends of the deceased; legislation and policies; even how to manage own feelings of loss and grief when working in end of life care. 5

6 Certificate in Preparing to Work in Adult Social Care Are you looking for a job in care? Have you just started? Or are you already working and aiming to gain more qualifications? This nationally accredited qualification can help you build your knowledge and improve your chances to gain employment or progress. Four workbooks cover lots of important issues, from the role of the social care worker to safe working practices. 1. Working in adult social care. You ll begin by learning about the role of a social care worker, and the principles of personal development that will enable you to progress and improve. 2. Person centred approaches in social care settings. The person-centred approach is vital in social care. You ll gain an understanding the principles of diversity, equality, inclusion and effective communication. 3. Safeguarding and duty of care in adult social care settings. This workbook explores safeguarding and protection in adult social care settings, as well as duty of care, client confidentiality and handling information securely. 4. Safe working practices in health and social care settings. You ll cover a wide range of safety issues you need to understand working in social care, including: safety legislation; reducing risks of infection; safely moving people and objects; handling hazardous substances; environmental safety; stress and its management; the safe handling of medication; and storing food safely. 6

7 Certificate in Understanding the Care and Management of Diabetes Some 3,000,000 people in the UK are living with a diabetes diagnosis (source: Diabetes UK website). It is a life-long condition, but with good management of blood sugar levels, sufferers can lead normal healthy lives. This nationally accredited qualification aims to give you a good understanding of the different types of diabetes. Over two modules, it covers prevention and early control of type 2 diabetes, and helps you develop an understanding of diabetes diagnosis and initial care. 1. Understand diabetes and the importance of prevention and early intervention for type 2 diabetes. You ll learn how glucose and insulin function in the body, how different types of diabetes occur and the risk factors associated with type 2 diabetes. You will also learn how the onset of type 2 diabetes can be prevented or delayed through lifestyle changes like diet and exercise. 2. Understand the initial care, treatment and management of diabetes. You ll study how diabetes can impact on individual and how the condition can be managed and monitored. You ll learn how to work with individuals to manage diabetes and understand the ongoing care and treatment recommended to control blood glucose levels and prevent complications. The social impact of diabetes is covered too. Certificate in the Principles of Dementia Care Dementia is a highly topical subject, and a major social challenge. This nationally accredited qualification is designed to give you an excellent grounding in Dementia. Through three workbooks, the course covers issues including communication, medication and activities for people with Dementia. 1. Understanding dementia and the person-centred approach to administering medication. What is dementia? This workbook will introduce you to the different forms of dementia and their causes and medication requirements. Through person-centred care, you will learn how to support and help an individual with dementia to experience well-being. 2. Understand the factors that can influence communication and behaviour in the context of dementia. Dementia can lead to challenging behaviour. You ll learn how to respond, and about the methods of communication to enhance positive interaction. 3. Understand equality, diversity and inclusion and the benefits of engaging in activities in social care. As well as social issues of Dementia, you ll learn about how activities can enhance the physical, mental and social well-being of indivuduals with dementia in a range of settings. 7

8 Certificate in Understanding the Safe Handling of Medicines This nationally accredited qualification is valuable if you are considering a career in any part of healthcare or the caring professions. The four workbooks cover a wide range of information, best practice and legislation. 1. Understanding medication and prescriptions. Learn about the different types of medication and how they are classified; legislation and guidelines; the roles of staff; and how to access information. 2. Supply, storage and disposal of medication. How should the medication be prescribed and supplied? You will learn about storing different medicines and how medicines are ordered, dispensed and disposed of. 3. Understanding the requirements for the safe administration of medication. This workbook covers how medications should be administered in a safe and hygienic way. You ll learn how to support individuals to administer their own medication, correct procedures when there are problems and how the effects of medication are monitored. 4. Record-keeping and audit processes for medication administration and storage. Responsibility and accountability are vital in handling medication. You will look at the records that need to be kept to comply with legal requirements, the audit process for medication transactions and stock levels and the importance of confidentiality. Certificate in the Principles of the Prevention and Control of Infection in Health Care Settings On this thorough course, you ll cover a very wide range of topics around the important subject of infection. Two workbooks take you step by step through the principles of infection control, the causes of infection and the importance of hygiene. 1. Principles of infection control, cleaning and waste management. You ll acquire lots of knowledge around infection control issues, regulations, responsibilities and risk assessments. You ll learn about the importance of a clean environment; responsibilities in relation to cleaning, decontamination and waste management; sterilization; effective waste management; and the safe handling of laundry and sharps. 2. Principles of the spread of infection and the role of personal hygiene in the prevention of infection. What causes infection? How does it spread? You ll study the chain of infection and the need to recognise Healthcare Associated Infections. The course also covers the importance of personal hygiene, effective hand washing and the principles of using Personal Protective Equipment. 8

9 Certificate in Customer Service Knowledge Delivering excellent customer service is very important to almost every employer these days, so this is a valuable nationally accredited qualification. Through three workbooks, the programme covers organisations, legislation, policies and procedures and those vital communication skills. 1. Understanding the organisation. This workbook introduces you to procedures, practices and legislation. Learn about organisations and the customer service role, as well as employee rights and responsibilities. What are the career pathways in customer service? How are employees supported? 2. Prepare to deliver excellent customer service. Identifying and meeting customer needs is vital to customer service. You ll learn about customer service in an organisation, and how to balance customer expectations against the organisation s offer. How should complaints be handled? How does the law affect customer service? 3. Communication in the customer service role. You ll gain the key skills and knowledge to communicate effectively with different customers in different situations, understand information security and how to evaluate customer service working in a team. 9

10 Certificate in Equality and Diversity Understanding equality and diversity laws and procedures is essential for business and organisations these days. This nationally accredited qualification covers important issues including stereotyping, prejudice and discrimination. It helps you understand the responsibility people and organisations have to promote Equality and Diversity and human rights. 1. Exploring how people s rights and responsibilities are protected at work. This workbook introduces you to The Human Rights Act and what equality and diversity in a place of work mean. How should people s rights at work be protected? You ll learn how organisations promote equality and diversity and how to find support and information. 2. Working or learning in a place that promotes diversity. Now, you ll learn how to apply your knowledge of equality and diversity to your place of work or learning. That includes creating a diverse working environment, maintaining and monitoring equality and diversity and how it benefits the organisation. Certificate in Principles of Business and Administration If you are interested in a business career, this qualification can give you a firm grounding in important administrative tasks such as managing information and supporting events. Through a set of workbooks, it covers a range of business topics including producing documents as well as providing excellent customer service. 1. Principles of personal responsibilities and working in a business environment. You ll start with the essentials of employment rights, health, safety and security at work. You will also explore how to work with others and how to manage and improve your own work. 2. Principles of working with and supervising others in a business environment. This workbook develops your understanding working effectively with others in a business environment, and how to assess your work, and the teams. 3. Principles of managing information and producing documents. Learn about the purpose of information technology, managing electronic and paper based information and procedures for producing documents. 4. Principles of supporting change in a business environment. This workbook introduces you to the reasons for change in working methods, products or services and to understand the need to support change in a positive way. 5. Principles of maintaining stationery stock. This workbook will introduce you to the ways in which businesses maintain stationery stock. 10

11 Certificate in Team Leading Knowledge Capable, confident team leaders are highly valued by any business. This excellent course is designed to give you a solid foundation in the understanding of team leading. The programme includes establishing a team, motivation, communication, reporting structures and relevant legislation. 1. Preparing to lead the team. To give you a foundation for your leadership skills, this workbook takes you through roles and responsibilities of team leaders, health, safety and security responsibilities, the team s role in customer service and managing information. 2. Support development of self and team members/equality, diversity and the Team leader. Communicating and measuring objectives are vital team leader skills. You ll learn about your performance requirements, how to monitor your team s progress, and about supporting disabled team members and minority groups. 3. Communication and the team leader. In this workbook you will learn how to communicate effectively with team members and how to present information to a team. 4. Motivating the team. Team leaders should be good motivators. You ll learn motivational theory, such as using delegation, development activities and the importance of individual and team recognition. 11

12 Petroc Direct also deliver apprenticeships and full diplomas/certificates in: Business & Administration Customer Service Health & Social Care Housekeeping, Professional Cookery & other hospitality areas Retail For apprenticeships please contact Petroc Direct also offers the full City & Guilds Level 2 Diploma in Health and Social Care - the industry standard for Health and Social Care. To complete this programme you will need to be employed in a Care setting in the north and mid Devon areas as your tutor will need to visit you for observations of practice and support with the theory workbook. This course is also free of charge.* *However, if you do not complete your programme inside the agreed timescale without a valid reason there will be a charge of 250 PETROCTM Petroc Old Sticklepath Hill Barnstaple Devon EX31 2BQ Main Switchboard: Guidance Centre: guidancecentre@petroc.ac.uk All details correct at the time of production. E&EO. Petroc reserves the right to make changes, including the addition, withdrawal or restriction of qualifications as may be deemed necessary