Avaya Learning Companion Guide Application Enable Services Floor (10U00030E)

Transcription

1 Avaya Learning Companion Guide Application Enable Services Floor (10U00030E) Version 0.3 November 6, 2014 Page 1

2 Table of Contents Application Enablement Services Virtual Campus Offer Description... 3 About this Guide... 5 Introduction... 5 Rooms and Objects PODs E-Books... 6 Navigation Fundamentals Using the URL for the Avaya Learning Virtual Campus Using the URL for the Avaya Learning Virtual Campus (cont'd) Using the Floor-specific URL While on the Learning Floor...10 Application Enablement Services Room 01: AES Overview Room 02: System Requirements Room 03: Prerequisite Configuration Room 04: Implementation Room 05: Administration Room 06: Maintenance Room 07: Troubleshooting Room 08: AES Redundancy Rooms 09, 10: Reserved for Future Use...23 Conclusion...24 Opinion Survey...25 Page 2

3 Application Enablement Services Virtual Campus Offer Description Synopsis This learning opportunity includes material and activities for the Application Enablement Services offer. It provides unlimited access to self-paced content over a 6-month period through Avaya Learning s Virtual Campus in AvayaLive Engage. When new content is added, notifications are sent to subscribers of this offer. The purpose of this offer is to teach students how to implement and maintain Presence Services. It provides an opportunity for students to enhance their product knowledge and gain practical understanding of Presence Services, including implementation and maintenance. Learning Objectives: Upon completion of the Application Enablement Services floor, you should be able to: Describe AE Services 6.3 and how it is implemented within an Avaya Aura network. Describe the various components of AE Services 6.3. Describe AE Services 6.3 Architecture. Review how AES 6.3 connects with Communication Manager. Discuss Application and Client-side media connections. Discuss AES 6.3 integration with IBM Sametime and with Microsoft OCS. Describe how AE Services 6.3 is deployed in a customer s network. Understand that hardware and software is required for each deployment and which is appropriate for your customers specific needs. Identify the hardware requirements for AE Services 6.3 Implementation. Identify the software requirements for AE Services 6.3 on each of the four different deployment offers. Identify AE Services 6.3 licensing and operating parameters. Describe AE Services network configuration options. Describe the key configuration parameters required to integrate AE Services with System Manager. Identify the key configuration settings to integrate CM with AES. Deploy AES 6.3 over System Platform. Deploy AES 6.3 as Software-Only. Deploy AES 6.3 over VMware. Deploy AES 6.3 as a Bundled Server. Validate the installation of AE Services 6.3. Describe how to access AE Services using CLI and Web services-based administration. Identify the users required to access AE Services. Configure and test the DMCC services from the AES 6.3 services. Configure and test the DLG services from the AES 6.3 services. Page 3

4 Configure and test CVLAN Services from AES 6.3 services. Configure the TSAPI Service from the AES 6.3 services. Configure the SMS Service from the AES 6.3 services. Describe the steps required to backup/restore an AE Services database. Describe the process to update/upgrade the AE Services software. Identify the AE Services Management Console Connectivity tests used to verify AE Services connections. Describe how the Historical Metric Data Collector is used to audit AE Services configuration data. Identify the common AE Services alarms and the process to clear an alarm. Identify the location of log files and interpret log information. Explain the implementation of the Virtual IP Address with AE Services. Understand the Administration of the Geo Redundancy High Availability Identify the Geo Redundancy High Availability Licensing Identify the different solutions with High Availability for AE Services Explain the Geographic Redundancy High Availability feature for System Platform and Vmware deployment with AE Services Understand the Virtual IP Address with AE Services Audience This offer is designed for those responsible for the implementation and maintenance of the Application Enablement Services application. IMPORTANT System Requirements In order to use AvayaLive Engage, you need to install the AvayaLive Engage client on your local PC. Before booking this offer, please verify through this link that your IT security will allow you to download and install the client and you do not experience any bandwidth issues within the demo AvayaLive Engage environment. PC requirements documentation can be downloaded at aining_medium.pdf Prerequisites: There are no prerequisites Page 4

5 About this Guide Introduction This guide will help you prepare for a visit to the Application Enablement Services floor by providing direction and helpful navigation information. It also briefly describes the learning opportunities (learning objects and interactive experiences) available. Rooms and Objects The purpose of the Application Enablement Services floor is to provide students the theoretical knowledge required to achieve the overall offer learning objectives. The map below illustrates the floor layout, including room names and locations, the PODs, and meeting rooms. Use it to locate and teleport to topics of interest and content that meets your unique requirements. (See the section While on the Learning Floor for more information about teleporting from the lobby to specific rooms.) The lobby floor map Here is a list of the room names matched to the room numbers. See Navigation Fundamentals for more details. Room 01 Room 02 Room 03 Room 04 Room 05 Room 06 Room 07 Room 08 Room 09 Room 10 AES Overview System Requirements Prerequisite Configuration Implementation Administration Maintenance Troubleshooting AES Redundancy Reserved for Future Use Reserved for Future Use Page 5

6 - PODs The Avaya ACE Core and Applications floor features two PODs. They can be used for informal student gatherings and conversations. A POD on the learning floor - E-Books Many learning objects are available in e-book format for viewing on iphone/ipad and Android devices. Locate and download the files from the e-book stand found near the entrance in each learning room. Avaya Learning recommends downloading the ReadMe document (ReadMe.doc) for tips on viewing the learning objects. To download the files, do the following: 1. Click on the stand to reveal the file list 2. Select a file by clicking it 3. Follow the on-screen directions provided by the browser for downloading and saving the file Page 6

7 Navigation Fundamentals Aerial view of the Avaya Learning Virtual Campus Access the Application Enablement Services floor in one of the following manners: Use the URL for the Avaya Learning Virtual Campus Use the floor-specific URL AtLocation=Lobby Page 7

8 - Using the URL for the Avaya Learning Virtual Campus Using the URL for the Avaya Learning Virtual Campus ( to access the floor will place your avatar in the main landing area. Avaya Learning Virtual Campus landing area The Unified Communications Implementation building is a quick walk across the campus. Entrance and ground floor of the Unified Communications Implementation building and Info Guide Page 8

9 - Using the URL for the Avaya Learning Virtual Campus (cont'd) The teleporter will move your avatar to the Application Enablement Services Lobby. Walk into or click the teleporter. When prompted, login with your user ID and password. Enter the teleporter to reach the Application Enablement Services lobby Application Enablement Services lobby The Floor Map and Companion Guide are to the left of the avatar and the teleporter to the Ground Floor is to the right of the avatar. Page 9

10 - Using the Floor-specific URL Using the floor-specific URL ( bby) to access the floor will also place your avatar in the lobby. - While on the Learning Floor View the floor map to locate the room you wish to enter. For a first-time visitor, Avaya Learning recommends beginning with Room 11, Introduction and Overview. Use the teleport function to reach a room quickly. Here is how to do it: 1. Move closer to the floor map 2. Hover your mouse over the name of the room you wish to visit until you see the word TELEPORT 3. Click in the box containing the room name The mouse is hovering over the name of a room to visit. Page 10

11 Move clockwise around the room. To start a learning object, move your avatar close to the monitor and click within the monitor s borders. The learning object will open in a separate window if your computer s browser settings allow pop-ups. The student will left click within the monitor to view the AE Services 6.3 Implementation Overview learning object in a new window. To return to the lobby, hover the mouse over the Teleport to Lobby panel by the room entrance until TELEPORT appears. Next, click the button above TELEPORT. The avatar is preparing to teleport back to the lobby. Page 11

12 Application Enablement Services - Room 01: AES Overview Room 01 presents learning objects on an overview of Application Enablement Services the implementation, components, and deployment architecture, Please view the following self-paced learning objects: - Implementation Overview - Components - Architecture - Deployment The information in this room will enable you to: - Describe AE Services 6.3 and how it is implemented within an Avaya Aura network. - Describe the various components of AE Services Describe AE Services 6.3 Architecture. - Review how AES 6.3 connects with Communication Manager. - Discuss Application and Client-side media connections. Page 12

13 - Discuss AES 6.3 integration with IBM Sametime and with Microsoft OCS. - Describe how AE Services 6.3 is deployed in a customer s network. - Understand that hardware and software is required for each deployment and which is appropriate for your customers specific needs. Please continue to Room 02. Page 13

14 - Room 02: System Requirements Room 02 introduces the system requirements for Application Enablement Services. Students will view the hardware, software, and licensing requirements for AES that are needed to make the implementation of AES successful. Please view the following self-paced learning objects: - AES 6.3 Hardware Requirements - AES 6.3 Software Requirements - AES 6.3 Licensing The information in this room will enable you to: - Identify the hardware requirements for AE Services 6.3 Implementation. - Identify the software requirements for AE Services 6.3 on each of the four different deployment offers. - Identify AE Services 6.3 licensing and operating parameters. Page 14

15 Please continue to Room Room 03: Prerequisite Configuration Room 03 presents learning objects on the prerequisite configuration requirements for the Application Enablement Services. Students will learn about network configuration, as well as integrating with Communication Manager and System Manager. Please view the following self-paced learning objects: - Network Configuration - System Manager Integration - Communication Manager and AES integration The information in this room will enable you to: - Describe AE Services network configuration options. - Describe the key configuration parameters required to integrate AE Services with System Manager. - Identify the key configuration settings to integrate CM with AES. Page 15

16 Please continue to Room Room 04: Implementation Room 04 presents the steps to perform a software only installation and uninstallation, a template installation and uninstallation, on VMware and as a bundled server. From the information presented in this room, students will also be able to determine the best installation choice for your company. Please view the following self-paced learning objects: - AE Services on System Platform - Implementation on Customer Hardware - Implementing AE Services on VMware - Implementing AE Services as a Bundled Server - Validate AE Services installation The information in this room will enable you to: - Deploy AES 6.3 over System Platform. - Deploy AES 6.3 as Software-Only. - Deploy AES 6.3 over VMware. - Deploy AES 6.3 as a Bundled Server. - Validate the installation of AE Services 6.3. Page 16

17 Please continue to Room Room 05: Administration Room 05 presents learning objects describing accessing the system, user management, and administration of DMCC, DLG, CVLAN, TASPI, and SMS. Please view the following self-paced learning objects: - Accessing the System - User management - DMCC - DLG - CVLAN - TSAPI - SMS Page 17

18 The information in this room will enable you to: - Describe how to access AE Services using CLI and Web services-based administration. - Identify the users required to access AE Services. - Configure and test the DMCC services from the AES 6.3 services. - Configure and test the DLG services from the AES 6.3 services. - Configure and test CVLAN Services from AES 6.3 services. - Configure the TSAPI Service from the AES 6.3 services. - Configure the SMS Service from the AES 6.3 services. Please Continue to Room 06. Page 18

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20 - Room 06: Maintenance Room 06 presents learning objects describing the backup, restore, upgrade, and update procedures to use when implementing Application Enablement Services. Please view the following self-paced learning objects: - Backup - Restore - Update - Upgrade The information in this room will enable you to: - Describe the steps required to backup/restore an AE Services database. - Describe the process to update/upgrade the AE Services software. Page 20

21 Please Continue to Room Room 07: Troubleshooting Room 07 presents learning objects describing and identifying the steps and processes in how to use tests, historical data, and logs to assist in troubleshooting Application Enablement Services. Please view the following self-paced learning objects: - Historical Metric Data Collector - Alarms - Logs The information in this room will enable you to: - Identify the AE Services Management Console Connectivity tests used to verify AE Services connections. - Describe how the Historical Metric Data Collector is used to audit AE Services configuration data. - Identify the common AE Services alarms and the process to clear an alarm. - Identify the location of log files and interpret log information Page 21

22 Please Continue to Rooms Room 08: AES Redundancy Room 08 presents learning objects explaining AES redundancy. Please view the following self-paced learning objects: - Geographic Redundancy High Availability with Virtual IP Address Administration - AE Services High Availability The information in this room will enable you to: - Explain the implementation of the Virtual IP Address with AE Services. - Understand the Administration of the Geo Redundancy High Availability - Identify the Geo Redundancy High Availability Licensing - Identify the different solutions with High Availability for AE Services - Explain the Geographic Redundancy High Availability feature for System Platform and Vmware deployment with AE Services - Understand the Virtual IP Address with AE Services Page 22

23 Please Continue to Rooms 09, Rooms 09, 10: Reserved for Future Use Rooms 09, and 10 are reserved for future content. Please Continue to Conclusion. Page 23

24 Conclusion After experiencing this learning, you should be able to: Describe AE Services 6.3 and how it is implemented within an Avaya Aura network. Describe the various components of AE Services 6.3. Describe AE Services 6.3 Architecture. Review how AES 6.3 connects with Communication Manager. Discuss Application and Client-side media connections. Discuss AES 6.3 integration with IBM Sametime and with Microsoft OCS. Describe how AE Services 6.3 is deployed in a customer s network. Understand that hardware and software is required for each deployment and which is appropriate for your customers specific needs. Identify the hardware requirements for AE Services 6.3 Implementation. Identify the software requirements for AE Services 6.3 on each of the four different deployment offers. Identify AE Services 6.3 licensing and operating parameters. Describe AE Services network configuration options. Describe the key configuration parameters required to integrate AE Services with System Manager. Identify the key configuration settings to integrate CM with AES. Deploy AES 6.3 over System Platform. Deploy AES 6.3 as Software-Only. Deploy AES 6.3 over VMware. Deploy AES 6.3 as a Bundled Server. Validate the installation of AE Services 6.3. Describe how to access AE Services using CLI and Web services-based administration. Identify the users required to access AE Services. Configure and test the DMCC services from the AES 6.3 services. Configure and test the DLG services from the AES 6.3 services. Configure and test CVLAN Services from AES 6.3 services. Configure the TSAPI Service from the AES 6.3 services. Configure the SMS Service from the AES 6.3 services. Describe the steps required to backup/restore an AE Services database. Describe the process to update/upgrade the AE Services software. Identify the AE Services Management Console Connectivity tests used to verify AE Services connections. Describe how the Historical Metric Data Collector is used to audit AE Services configuration data. Identify the common AE Services alarms and the process to clear an alarm. Identify the location of log files and interpret log information. Explain the implementation of the Virtual IP Address with AE Services. Page 24

25 Understand the Administration of the Geo Redundancy High Availability Identify the Geo Redundancy High Availability Licensing Identify the different solutions with High Availability for AE Services Explain the Geographic Redundancy High Availability feature for System Platform and Vmware deployment with AE Services Understand the Virtual IP Address with AE Services Come back to the floor anytime you wish during your subscription period to review the theoretical content. Opinion Survey After you have completed this floor, please take a few minutes to answer some questions about your ALE experience. The answers are confidential and your input will help us to improve the virtual environment. Locate the link to the Opinion Survey in the lobby area. Thank you! Page 25