Introduction to Lionbridge and Freeway

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1 Introduction to Lionbridge and Freeway Lowes and its vendors Global Customer Lifecycle SM 1

2 In this document, you will find: Lionbridge Lionbridge ROARS Localisation around the world Introduction to the Freeway portal About Freeway Freeway Functionality Accessing Freeway Lionbridge services to Lowe s vendors Target languages Desktop Publishing Validation Additional Services Important Links Loweslink with getting started, FAQs, etc: Lionbridge online Freeway Portal 2

Lionbridge services to Lowe s vendors Target languages Desktop Publishing Validation

3 Lionbridge

4 The Lionbridge Promise Ready. We are passionate about our customer s business and understand their individual requirements. On Time. We deliver on time, we do what we say when we said we would do it and we keep our customer up to date. Accurate and Professional. We apply disciplined and professional project management in our business interactions and are calm under pressure. Responsive. We know how to listen and our customers know they can rely on us 100%. Solution Oriented. We have a can do approach and think for our customers, we look for ways to make the customer s life easier and provide solutions to their challenges. ROARS 4

We apply disciplined and professional project management in our business interactions and are calm under pressure. Responsive.

5 Localisation around the World UNITED STATES Bellevue, WA Boise, ID Detroit, MI Indianapolis, IN Columbus, IN St. Louis, MO Los Angeles, CA Boulder, CO Fort Collins, CO Minneapolis, MN Waltham, MA Washington DC CANADA Montreal, Canada Coventry, UK Bristol, UK Derby, UK Millbrook, UK Tampere, Finland Espoo, Finland Russelsheim, Germany EUROPE Göteborg, Sweden Copenhagen, Denmark Amsterdam, The Netherlands Brussels, Belgium Ballina, Ireland Dublin, Ireland Valbonne, France Rome, Italy Madrid, Spain Lisbon, Portugal Wuppertal, Germany Munich, Germany Warsaw, Poland Zilina, Slovakia SOUTH AMERICA Santiago, Chile Sao Paolo, Brazil Corporate HQ: Waltham, MA, USA FAR EAST/ASIA PACIFIC Singapore Mumbai, India Bangkok, Thailand Chennai, India Taipei, Taiwan Seoul, Korea Shanghai, China Beijing, China Yokohama, Japan 5

Finland Russelsheim, Germany EUROPE Göteborg, Sweden Copenhagen, Denmark Amsterdam, The Netherlands Brussels, Belgium Ballina, Ireland Dublin, Ireland Valbonne, France Rome, Italy Madrid, Spain

6 Lionbridge Services to Lowe s vendors

7 Lionbridge Services for Lowe s Vendors Services provided Target Languages French (Canada) Spanish (US) Translation/Editing/Proofreading Translation and editing are performed by Lionbridge s certified linguists in our translation memory tool, Translation Workspace. The translated document is provided in a 2 column Word document. File formats for translation: Word. Lionbridge accepts editable PDF format, but charges on file preparation will be added ($55 per hour). Quote processing will take an extra day. Proofreading is a mandatory step after translation to receive a translation/validation code. The vendor should send the final layout in editable PDF format to allow comments from editors. Desktop Publishing When selecting this service, Lionbridge performs all the steps (translation, editing, DTP and proofreading) at once and deliver the final file, including the translation/validation code, in the same format as the source document. Lionbridge can perform DTP on file formats such as InDesign and Illustrator. 7

Lionbridge accepts editable PDF format, but charges on file preparation will be added ($55 per hour). Quote processing will take an extra day.

8 Lionbridge Services for Lowe s Vendors Validation (verification of existing translations) This option is only available on translation previously provided by Lionbridge. If the translation was performed by another translation company, Lionbridge will quote the request as a regular project, including complete translation of the text. The goal is to ensure consistency between all Lowe s translations: preferred terminology, measurements, etc. File format: Editable PDF Project Management The Project Manager acts as the primary point of contact at Lionbridge. Responsibilities include: Quoting, project planning, scheduling and maintenance. Important notes Standard turnaround time for quotes is 1 2 business days. Standard turnaround time for translations with <1000 words is 3 4 business days, not including quoting time. The standard turnaround time for proofreading is 1 2 business days. All projects are delivered upon receipt of payment. You will receive a notification from Paypal once you approve the quote. 8

The goal is to ensure consistency between all Lowe s translations: preferred terminology, measurements, etc.

9 Additional Services Available Global Language & Translation Translate and adapt products and content for international markets User interface for software Online content Interpretation Product documentation Marketing content Training materials Customer Support/User Generated Global Marketing Operations End to end Digital Marketing Ops: Global Consistency & Local Optimization Global Campaign Operations/Localization Program Management Digital Asset Management Global Web Operations/Localization Execution and Publishing Global SEO & SEM Content Analytics and Optimization Global Content & Engineering Learning development (elearning, mobile, classroom) Technical documentation authoring and maintenance Assess and certify competency levels Improve end customer experience and satisfaction Global Sourcing & Search 15,000+ professional & at home workers in 4,606 Cities in 102 markets, managed as one global community Provides relevant, real time information to global brands who represent all consumers of online content and advertising Improves the online experience and increases online revenues by optimizing the relevance of local content Our Service Stack Supports Critical Global Product Releases Global Development & Testing Develop and test applications Application lifecycle maintenance, custom application development Quality Assurance, performance testing, product certification, competitive analysis 9

Campaign Operations/Localization Program Management Digital Asset Management Global Web Operations/Localization Execution and Publishing Global SEO & SEM Content Analytics and Optimization Global

10 Lionbridge Freeway Portal

11 Freeway Introduction About Freeway Freeway is Lionbridge s online service delivery platform. Access to Freeway s collaboration features and language technology is free for Lionbridge clients. Using Freeway, our clients can initiate and track translation projects, collaborate with their project teams, manage linguistic assets, and generate enterprise budget and status reports. Freeway can support thousands of concurrent users, ensuring greater productivity and consistency among your project teams. Freeway is an on demand, web application enabling immediate addition of new users and simultaneous release of new features to all users. Freeway Functionality Portal and Collaboration Online environment for you to submit projects, track status, obtain reports and share knowledge among team members. Your Lionbridge Project Manager is working in the same system, ensuring smooth file transfers and real time access to production information, queries, terminology, and our quality review portal. 11

Freeway can support thousands of concurrent users, ensuring greater productivity and consistency among your project teams.

12 Freeway Introduction Accessing Freeway To sign up for a Lowes Freeway account, please go to You can use the search functionality at the bottom of any page to find your company, then click on Add new users to request additional user accounts. If your company account has not already been created, please click on Open a New Freeway Account to request a Freeway setup for your company. Once your account has been set up, an invitation will come from Freeway@lionbridge.com with subject line Lionbridge Portal Account Invitation. When you click on the link contained within the , you will be taken to the Freeway registration page where you can: find your username fill in your personal profile information (including language locale preferences) set your password Please make note of your username and password, as you will need this information to login. 12

If your company account has not already been created, please click on Open a New Freeway Account to request a Freeway setup for your company.

13 Freeway Portal Freeway is needed in the following cases: All projects requests must come through the Freeway portal. The Montreal and Beijing project management team analyzes the files and provides quote through Freeway. Quote approval is performed using Freeway Project is delivered in the Freeway portal Once the account registration is complete, you will be able to login at and go to Projects > Create Projects to submit files to Lionbridge. For technical questions regarding Freeway, please use the Request Support form under the Portal tab after logging into Freeway. If you have problems with logging in, contact For questions regarding your projects (turnaround times, translation issues, validation codes, payment, etc.) or on the Lowes process, please contact the Lionbridge Project Management team for Lowes projects at or (9 am 5 pm Eastern Time). 13

Quote approval is performed using Freeway Project is delivered in the Freeway portal Once the account registration is complete, you will be able to login at https://freeway.lionbridge.

14 Important Links

15 Important Links Need more information? Loweslink with getting started, FAQs, etc: Lionbridge online: Freeway Portal Your Project Management team 15

com/llmain/translations.htm Lionbridge online: www.lionbridge.

OUTSOURCING IN CHINA Optimizing Outsourcing to the US from China Scott Shilling, E5 Lionbridge. www.iaop.org

OUTSOURCING IN CHINA Optimizing Outsourcing to the US from China Scott Shilling, E5 Lionbridge www.iaop.org Today s Agenda: 1. 2. 3. 4. 5. Quick overview about outsourcing in China Jinan Why outsourcing