::: Keeping in touch when you re on the move. Away from home

Transcription

1 ::: Keeping in touch when you re on the move Away from home

2 If you spend a lot of time on the move, whether in New Zealand Welcome or overseas, Telecom can help you keep in touch.

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4 2 Contents contents Around New Zealand or overseas 4 : : Telecom Calling Card 5 : : NZ Direct Access Numbers 6 : : YABBA 8 : : International Home Home 0800 for around New Zealand 12 Options for Xtra customers 13 Getting mobile 14 For help and information 17 Information and pricing in this brochure are correct as at 1 March 2005 and are subject to change. Refer to telecom.co.nz for most current pricing.

5 From special calling cards and plans, to mobile phones, Telecom has all sorts of ways to make keeping in touch easier and more economical. Welcome A quick way to find out more about our products or services, or to get an answer to your question is to visit our website telecom.co.nz If your enquiry cannot be resolved through this channel call us on

6 4 Around New Zealand or overseas Around New Zealand or overseas :: Take your pick Telecom offers you three great choices: [>] A Telecom Calling Card lets you make calls from almost any touchtone phone in the world and automatically charge the cost to your Telecom account. [>] Telecom NZ Direct lets you call back to New Zealand without using a foreign operator. It makes it quick and easy to call home when you re travelling overseas. [>] YABBA is a prepaid telephone card that you can use from almost any touch-tone phone anywhere, making it easier and more convenient to pay for your phone calls as you travel. :: Telecom Calling Card A Telecom Calling Card is the easy way to make calls when you re away from your phone. Whether you re around the corner or around the world, you can make calls and charge them direct to your Telecom account. You don t even have to find a special payphone, because you don t need to insert the cards into a slot. Effective April 20th 2005: Calls made from Telecom Payphones using Telecom Calling Cards will incur a 24c per minute (incl GST) payphone surcharge in addition to the usual Telecom Calling Card charges, and will not be eligible for Telecom capped calling offers. :: Telecom NZ Direct If you run out of time to arrange a Calling Card, NZ Direct is a fantastic option. With Telecom NZ Direct you can dial a toll-free number from over 60 overseas countries (see the list on page 6) and you re automatically connected to a Telecom New Zealand operator.

7 Getting a Telecom Calling Card is free, but you need to allow 7 days for delivery. To find out more, including the applicable Telecom Calling Card charges, call 123 or visit telecom.co.nz/callingcard Then you can choose to: [>] Dial your own call to New Zealand and, if you have a Telecom Calling Card, have the cost charged automatically to your Telecom account. [>] Make a collect call. You can use almost any phone worldwide, including payphones, home or office phones, hotel and mobile phones. Your call will be charged at the New Zealand Operator Assisted rate per min. Telecom NZ Direct calls made using a mobile phone may incur local airtime and/or global roaming charges. To find out more, including the applicable Telecom New Zealand Direct charges, call 123 or visit telecom.co.nz/nzdirect 5

8 6 Telecom NZ Direct access numbers :: NZ Direct access numbers Whether you have a Telecom Calling Card or not, NZ Direct numbers are a great way to call back to New Zealand. You just dial the toll-free access number of the country you re dialling from. Remember you may need to dial an outside line first. Wait for the recorded message then press 0 to talk to a Telecom New Zealand Operator. Please have ready the name and number of the person you wish to call. Argentina * Australia (EXCL NORFOLK ISLAND) Austria Bahrain Barbados Belarus 8* BREST, BRANDO, MINSK & VITEBSK 8* GOMEL AND MOGILEV Belgium * Bermuda * Brazil * Brunei Canada * Chile China Cook Islands 0964 Costa Rica Cyprus *(EXCL NORTHERN TURKISH-CYPRIOT AREA) Italy Japan * * * Korea (South) * Latvia Luxembourg * Macau * Malaysia Malta Mexico * Monaco * Netherlands * Norway * Papua New Guinea * Philippines * Russia * Samoa (Western) Singapore * *(INCL SAN MARINO & VATICAN) ALTERNATIVE NUMBER

9 You can call using Telecom NZ Direct from almost any type of phone, from over 60 countries Denmark * Dom Republic Egypt CAIRO OTHER Fiji Finland * France * Germany * Greece Guam * Hong Kong * Hungary * Iceland * India Indonesia * Ireland * Israel *(EXCL GAZA & AUTONOMOUS AREAS) Slovakia Solomon Islands 08 64* South Africa * Spain * Sri Lanka COLOMBO & SUBURBS OTHER AREAS Sweden * Switzerland * Taiwan * Thailand * Tonga UK * (EXCL CHANNEL ISLANDS) CWC* USA * (INCL ALASKA, HAWAII, PUERTO RICO kiwi (5494)* & US VIRGIN ISLANDS) * * Venezuela * Zimbabwe * ABLE TO CALL OTHER COUNTRIES FROM THIS NETWORK WITH A TELECOM CALLING CARD 7

10 8 YABBA Around New Zealand or overseas, YABBA is the ideal travel companion YABBA. The easy way for travellers to phone home. It s a simple, prepaid telephone card you can use to make calls from almost any touch-tone phone, anywhere. You can use it from most payphones, home or office phones, and motel or hotel phones. YABBA cards can be bought from Telecom CARDS TO GO retailers throughout New Zealand. You can also buy YABBA cards at Shell, NZ Post and Youth Hostel Association (YHA) outlets. Once you ve got your YABBA card you can recharge it any time you need to. All you need is a credit card. Just call YABBA ( ) 24 hours a day if you are in New Zealand. If overseas, call the access number for the country you are in, press 1, and a Telecom New Zealand representative will help you recharge with a credit card.

11 YABBA can be used in New Zealand as well as over 50 countries around the world. It offers great per minute calling rates which include GST and are available 24 hours, seven days. Calls to/from mobile phones may incur a per minute surcharge. If you re calling from a mobile overseas, global roaming or airtime charges from the mobile operator may apply. Just so you know: 0900, 0800, 018, 0161 and 059 calls are not possible with YABBA. Credit balances are not refundable. For the latest calling rates visit yabba.co.nz or call Effective April 20th 2005: Calls made from Telecom Payphones using YABBA Cards will incur a 24c per minute (incl GST) payphone surcharge in addition to the usual YABBA charges, and will not be eligible for Telecom capped calling offers (including YABBA capped rates). 9

12 10 International Home 0800 International Home 0800 to get loved ones to call home :: International Home 0800 International Home 0800 is a great way to encourage friends and family overseas to call you and keep in touch because they pay nothing for the call. Instead, the cost appears on your Telecom bill here in New Zealand. It s like an automatic collect call, but it s faster and much cheaper, and it works from almost any phone in over 40 countries. There s more good news: with International Home 0800, calls are charged at Telecom s great international calling rates not at the rates that apply from the overseas country. The monthly access fee is $2.50 per International Home 0800 number for customers with Anytime or HomeLine rental and calling, plus one add-on (eg. Smartphone services Call Minder or SKY Digital Start Up). Capped Rate Country $3 Australia $6 UK, Ireland, USA and Canada $8 China, Hong Kong, Malaysia, Singapore and Taiwan $10 France, Germany, Italy and Netherlands $16 Andora, Austria, Belgium, Denmark, Finland, Greece, Liechtenstein, Luxemburg, Norway, Portugal, Spain, Sweden and Switzerland $18 Japan and South Korea $20 South Africa $25 North Korea Capped calling offers apply to calls of up to 2 hours duration at off-peak times (New Zealand time). That is weeknights (6pm 8am Monday to Friday), weekends (6pm Friday to 8am Monday) and National Statutory Holidays.

13 Otherwise the monthly access fee is $3.95 per International Home 0800 number. All your family or friends need is an International Home 0800 number and a confidential PIN if you choose to have one. :: Capped Calling Offers There s lots to talk about when family and friends are overseas and everyone back at home will want to have their say. So, we ve introduced weekend and weeknight capped calling for International Home 0800 calls from over 25 countries. You can talk for up to two hours and receive the following great rates: To set up an International Home 0800 number call 123. Or to order online visit telecom.co.nz/internationalhome0800 Just so you know: Calls from international mobile phones may incur a global roaming or airtime charge from the mobile phone operator. It may take up to two weeks for your International Home 0800 number to be set up once ordered. Like to get advance notice by of international call specials? Just register at telecom.co.nz/callspecials 11

14 12 Home 0800 for around New Zealand Home 0800 for around New Zealand Wherever your family are living or travelling in New Zealand, they can call home for free with a National Home 0800 number. It s a great way to encourage children who are studying or working away from home to keep in touch. They can call from almost any phone, including mobile phones and payphones. The call charges plus a small fee are billed to your phone account at home. It s cheaper and faster than collect calls, and you can get a confidential PIN so no-one else can use your National Home 0800 number. There is a one-off set-up charge of $56.25, but no ongoing monthly charge for this service. There is also a charge of 75 cents per call, in addition to the cost of the call. National Home 0800 calls also qualify for Telecom s $3 Weekends and Weeknights capped call specials. The surcharge of 75 cents is in addition to the capped price. Capped calls do not apply to calls made from mobile phones. Effective April 20th 2005: Calls made from Telecom Payphones to a Home 0800 number will incur a 24c per minute (incl GST) payphone surcharge in addition to the usual Home 0800 charges, and will not be eligible for Telecom capped calling offers. To set up Home 0800 call 123 or download an application form from telecom.co.nz/home0800

15 Options for Xtra customers Options for Xtra customers If you re an Xtra customer, you have additional ways to keep in touch if you or your family are out and about. :: Xtra makes it easy when you re on the move If you re an Xtra customer, you have additional ways to keep in touch if you or your family are out and about. [>] Alerts to your mobile phone: Get a text message sent to your 025 or 027 text-capable mobile phone to alert you when new has arrived in your Xtra mailbox. Perfect for when you re out and about. Each alert is charged as a text message to your mobile phone. [>] XtraMail: This is a great way to check s while away from home. With XtraMail you can check your account for new s from any computer with Internet access anywhere in the world. [>] Mobile Accessing your Xtra from your 027 Telecom mobile allows you to keep in touch without having to use a PC. It doesn t matter where you are or what you re doing, you can check to see when new messages have arrived in your Xtra mailbox quickly and easily. There is no charge to view your Xtra inbox you re only charged when you download or send an so you can see who the is from before you choose to read it. [>] Global Roaming: By making a local call to connect to the local ISP and then using Xtra s Global Internet Roaming service, you can access the Internet and your Xtra account from anywhere in the world. Great when you are on the move. Global roaming charges apply depending on which region you are in. For more information about any of these services, please visit xtra.co.nz/products 13

16 14 Getting mobile Get more mobile with Telecom It s an increasingly mobile world and with everyone on the go it s more important than ever to stay connected with your family, friends or workmates. :: Telecom has everything you need to get mobile! No matter who you are or what you re into, we want to make it easier for you to get amongst it. And as a leading mobile services provider, we re constantly moving forward to ensure you re getting the most from us. Talk to us about our range of sophisticated phones and great services that can keep you in touch when you re on the move. [>] Enjoy great coverage We ve invested millions to ensure our 027 network gives you comprehensive coverage throughout New Zealand. And it does. In fact our 027 network extends to 97% of the places kiwis live, work and love to play. [>] Where can I roam? Telecom has a range of services to ensure that you can always stay in touch, even when you re travelling overseas. For instance if you have a mobile phone connected on our 027 network, you can currently roam to Australia, USA* (including Hawaii), Canada*, South Korea, China, Taiwan, Thailand, Hong Kong, Brazil and Israel. However, our roaming coverage is always expanding, so please see our website telecom.co.nz/roaming or call our helpdesk on to find out the latest range of destinations. To ensure you can stay mobile when you travel, a loan phone service is available if you are going somewhere your phone can t. We offer a CDMA loan phone service, plus with our GSM loan phone service we cover more than 160 countries to ensure you can always stay in touch.

17 [>] Simple Text Messaging Text messaging is an easy, convenient and cost-effective way to use your mobile to keep in touch with friends, family and colleagues no matter where you are or what you re doing on the bus, in meetings or at the movies. [>] International Roaming Travelling overseas? International Roaming makes it easy for you to keep in touch with family, friends, customers and colleagues, without the hassle of dealing with foreign telephone systems, operators and hotel charges. If you have an 027 phone on a monthly call plan, we can provide you with an international roaming solution to over 160 countries. All you need to do is call us on Please visit telecom.co.nz/roaming to check coverage and pricing. Both loan phone services are available by calling four days before you travel. You can even roam if you have a prepaid phone. Call us to discuss how this can work on *A tri-band 027 phone is required to roam to the USA and Canada. [>] Access your important s Can t get to your PC? Get Xtra on your 027 mobile instead. Or if you just want to know what messages are coming into your Xtra Inbox, sign up for Xtra Alerts. You ll know when a new has arrived and it even lets you select who you want to hear from. [>] Take photos with your mobile Now you can capture your most heartwarming spontaneous moments. With certain 027 mobiles you can take and photos to any address in the world within seconds. 15

18 16 Getting mobile [>] Be on the Go and In the Know With Telecom Message Alerts you ll know when a new message arrives, even if you re away from your home phone. A text message can be sent to your Telecom mobile when a message is left in your Telecom Call Minder mailbox. You can check the message by calling back directly from your mobile or use any touch-tone phone. [>] More Entertainment and Information When you ve got a few minutes to kill or you need to know something on the move, you can access a valuable range of Internet services from banking to sport, even the weather. Play the latest games or stamp your personality on your mobile and download your favourite song for your ringtone all from your 027 phone. To find out more about these Xtra Mobile Services, and whether they re available on your mobile phone, see telecom.co.nz/mobileservices :: White Pages listing make sure people can get hold of you Make sure you don t miss out. Your friends or possible work contacts can always find you if you have your mobile number listed in the Telecom White Pages and 018 Telecom directory, alongside your home phone number.

19 :: The White Pages :: telecom.co.nz For help and information For help and information Right there by your phone you have a goldmine of information on making National and International calls. It shows how to dial and contains full lists of all the National and International area codes. The International list even tells you how many hours behind New Zealand the country you re calling is. The White Pages also has all sorts of valuable information about local calls, other Telecom services, and easy ways to pay your bill. Whatever it is you need to know, the answer may be in your hands already. Need more information about any of the services in this brochure? Visit us at telecom.co.nz :: Call us If you need to talk to someone, the number to call is: 018 to find a phone number 120 to log faults * 123 for mobile 123 for residential enquiries for Xtra account enquiries 17

20 Stockcode Printed Mar 05