CHAMBER BUSINESS COLLEGE JANUARY - JUNE 2015

Transcription

1 CHAMBER BUSINESS COLLEGE JANUARY - JUNE 2015

2 2 BRITISH CHAMBERS OF COMMERCE WORKFORCE SURVEY 2014 The British Chambers of Commerce conducted a workforce survey in July 2014, the findings of which helped provide a hugely important insight into the UK workforce. Most businesses recognise that investment in training can drive higher productivity and increased profits as a positive consequence. With our broad range of training courses and our exciting joint venture with Stoke College we are perfectly placed to provide the advice, support and training solutions that are needed to have a positive impact on business productivity and profits. We provide advice and guidance on the best courses to fit your needs, or discuss bespoke training solutions that address some of your more practical concerns, you can be assured that all of our advice is objective and in the best interests of your business needs. For more information or to discuss how the Chamber Business College can help with your training needs, call the Training Team on or training@staffordshirechambers.co.uk. Linda McQuade Head of Enterprise CONTENTS Communication Management and Business Information Technology Import and Export At a Glance Guide Bespoke Training Times and Costs

3 CHAMBER BUSINESS COLLEGE 3 Andy Greenhough from Stoke on Trent College and Linda McQuade from Staffordshire Chambers of Commerce are heading up the new Chamber Business College initiative. SETTING THE STANDARD The Chamber Business College has been established as a joint venture between Staffordshire Chambers of Commerce and Stoke on Trent College to provide access to a comprehensive range of training services to businesses across Staffordshire. Leveraging the combined expertise of the two establishments, the Chamber Business College is a one-stop-shop for all of your organisational training needs. Whether it s a scheduled course from our brochure or some specific, bespoke training, the CBC can accommodate your needs. To find out more about the training on offer and the ways in which the Chamber Business College can support your business, please contact the Training Team on or via training@staffordshirechambers.co.uk

4 4 JANUARY - JUNE 2015 COMMUNICATION SOCIAL MEDIA IN BUSINESS 20 January The secrets of success with Social Media is getting your contacts to share your information with their network. The end result is called Viral Marketing. BEING ASSERTIVE, BEING EFFECTIVE 27 January 9:30-4:30 Learn vital skills for success in today s working environment by being assertive, standing up for your rights without violating the rights of other people and maintain your own self-esteem. WINNING NEW CUSTOMERS THROUGH POWERFUL ADVERTISING AND PROMOTION 28 January 9:30-4:30 This course focuses entirely on advertising and promotion and looks at practical skills and techniques that will maximise marketing budgets. BUYING AND KEEPING LOYALTY WITH EXCELLENT CUSTOMER CARE 5 February 9:30-4:30 Understand the importance of customer care and how it can impact on the telephone or face-to-face. MINUTES AND NOTE TAKING 9 February 9:30-4:30 This highly participative course looks at the techniques required to ensure accurate, concise and readable minutes. WRITE LIKE A JOURNALIST! 10 February 9:30-1:00 Learn to write clearly and concisely, structure newsworthy copy and understand what needs to go into a press release. DEVELOPING NEW BUSINESS BY TELEPHONE 17 February 9:30-4:30 Actively canvas for new business in a professional way. SPEED READING 17 February 9:30-1:00 Understand the function of the eyes and brain and to be able to use them more effectively when reading and studying to improve time, usage, retention and comprehension of information. EFFECTIVE PERFORMANCE APPRAISALS 3 March 9:30-4:30 Well prepared and conducted appraisals improve the essential element of communication and act as a key factor in staff motivation - here s how! NEGOTIATION SKILLS 5 March 9:30-4:30 Whether you approaching negotiation as a new discipline or looking to refresh your existing ability - this is for you. FACE TO FACE SALES TECHNIQUES 10 March 9:30-4:30 Learn new sales techniques to improve quality and effectiveness. Recap the benefits of a more confident sales visit. SUCCESSFUL DEBT COLLECTING BY TELEPHONE 11 March 9:30-4:30 Effective credit control is vital for a successful business. Learn the various methods needed to chase overdue payments and get results! Chamber College

5 COMMUNICATION COURSES 5 THE EFFECTIVE RECEPTIONIST 12 May 9:30-4:30 Devised for anyone who is responsible for greeting customers and visitors to your organisation, either face to face or on the telephone. TAKING THE FEAR OUT OF PRESENTATIONS 2 June 9:30-4:30 This highly participative course is designed to assist delegates to develop techniques for speaking to large or small gatherings with effectiveness. POWERFUL PR 13 May 9:30-4:30 This day sees delegates learning new skills giving them techniques to implement powerful PR for their business. BUSINESS FRENCH 14 May 9:30-4:30 Designed to impart essential French language skills. Covering French customs, pronunciation, business terminology and language survival tips. THE OCCASIONAL TRAINER 19 May 9:30-4:30 This course shows you how to design and deliver training programmes that produce the results you want! GETTING YOUR MESSAGE ACROSS EFFECTIVE COMMUNICATION SKILLS 20 May 9:30-4:30 Basic rules of effective communication; written (including ) and verbal with a special emphasis on making presentations. DEALING SUCCESSFULLY WITH AGGRESSION & CONFLICT 21 May 9:30-4:30 Building on the basic of the customer care concept and looking at the issues surrounding aggression and potentially violent behaviour. SOCIAL MEDIA IN BUSINESS 2 June 9:30-1:00 The secrets of success with Social Media is getting your contacts to share your information with their network. The end result is called Viral Marketing. WRITING SKILLS FOR BUSINESS 10 June 9:30-4:30 Understand the essential techniques required to ensure accurate, concise and legible minutes, letters, reports and s. HOW TO ACCESS FREE PUBLICITY IN THE PRINT MEDIA 24 June 9:30-1:00 This course provides the tools to help create positive publicity opportunities to raise your business profile free of charge! THE SECRETS OF SUCCESSFUL ADVERTISING AND PROMOTION 30 June - 9:30-4:30 An excellent course to explore practical skills and techniques to maximise your marketing budget. BESPOKE TRAINING AVAILABLE The Chamber Business College offers a comprehensive range of bespoke business training packages. See page 15 for more details.

6 6 JANUARY - JUNE 2015 DID YOU KNOW... MANAGEMENT We can now offer Management qualifications with the Chartered Management Institute (CMI) at Level 3 and 4, including the opportunity to complete single units from both levels of qualification if an employee just requires a specific management skill. MANAGEMENT AND BUSINESS DEALING WITH CHALLENGING TIMES WITH A POSITIVE MIND 8 January 9:30-4:30 Delegates will complete an online Mental Toughness Questionnaire prior to training to enable them to understand their own personal stress and stressors better, increase, their mental toughness and improve their performance. MAKING MEETINGS WORK 8 January 9:30-4:30 Managing meetings effectively can save both time and money and ensure they serve a useful purpose. IOSH MANAGING SAFELY 12 January 09:00-16:30 Cauldon Campus (4 Weeks) Gain an effective overview of all the key subjects involved in the good management of health and safety at work. MANAGING AND COMMUNICATING INFORMATION - CMI LEVEL 3 AWARD UNIT 14 January 13:30-16:30 or 17:30-20:30 Cauldon Campus (5 Weeks) Gain knowledge, understanding and the skills required to effectively manage and communicate information as a first line manager. SUCCESSION PLANNING 14 January and 24 June 9:30-4:30 Managing the succession of talent is a vital strategic process that minimises gaps in leadership and enables your best people to develop the skills necessary for possible future roles. HEALTH AND SAFETY IN THE WORKPLACE LEVEL 2 AWARD (CIEH) 16 January 09:00-16:00 Cauldon Campus (1 day) Gain an overview of the key issues involved in workplace health and safety, such as risk assessment, accident prevention and fire safety. GETTING STARTED WITH PROJECT MANAGEMENT 23 January 9:30-4:30 To provide delegates who will be involved with projects with an awareness of the skills and techniques required to successfully manage and support various sized projects. ACCOUNTING AAT LEVEL 3 DIPLOMA (ASSOCIATION OF ACCOUNTING TECHNICIANS) UNIT - ACCOUNTS PREPARATION 26 January 17:30-21:00 or 27 January 17:30-21:00 Cauldon Campus (8 Weeks) Focuses on the detail behind effective accounts preparation including double-entry bookkeeping, balancing accounts and the fundamental principles that underpin the accounting process. ACCOUNTING AAT LEVEL 4 DIPLOMA (ASSOCIATION OF ACCOUNTING TECHNICIANS) UNIT - CASH MANAGEMENT 29 January 09:30-17:00 Cauldon Campus (4 Weeks) Focuses on the principles of managing and investing cash within the business environment. COACHING ESSENTIALS 4 February 9:30-4:30 A good coach leads highly motivated and productive teams - learn key coaching techniques to enhance morale, motivation and productivity. Chamber College

7 MANAGEMENT AND BUSINESS COURSES 7 ACCOUNTING AAT LEVEL 2 CERTIFICATE (ASSOCIATION OF ACCOUNTING TECHNICIANS) UNIT - WORKING EFFECTIVELY IN FINANCE AND ACCOUNTS 4 February 18:30-21:00 Cauldon Campus (13 Weeks) Focus on developing an understanding of how to work within an accounting environment. BOOK KEEPING 5 February 9:30-4:30 Understand the importance of book-keeping, learn the practical skills and understand how they relate to accounts. EFFECTIVE EVENT MANAGEMENT 10 February 9:30-1:00 Build a tailored process for the successful management of promotional events and exhibitions. LEADING A TEAM TO MAXIMISE PRODUCTIVITY 11 February 9:30-4:30 Key practical tools and techniques to make sure you maximise the motivation and productivity of your team. MOTIVATING PEOPLE (BACK TO BACK WITH EFFECTIVE DELEGATION) 12 February 9:30-12:30 Bring staff together, lead, and provide them with a purpose and direction to keep them motivated. EFFECTIVE DELEGATION (BACK TO BACK WITH MOTIVATING PEOPLE) 12 February 1:15-4:15 Delegation is vital for effective leadership, learn to delegate effectively and develop members of your team at the same time. BOOKKEEPING AAT LEVEL 2 CERTIFICATE (ASSOCIATION OF ACCOUNTING TECHNICIANS) 12 February 17:00-21:00 Cauldon Campus (19 Weeks) This is a short qualification which will help you to develop essential bookkeeping skills. COMPUTERISED ACCOUNTS USING SAGE LEVEL 1 AWARD (CITY & GUILDS) 23 February 18:00-21:00 Cauldon Campus (8 weeks) Meets the needs of students who wish to work as accounting technicians; accounts/finance clerks; private practice accountants. DEVELOPING INDIVIDUALS AND TEAMS (CMI LEVEL 3 AWARD UNIT) 25 February 13:30-16:30 or 17:30-20:30 Cauldon Campus (5 Weeks) Test your knowledge, understanding and skills in the area of leading and developing the team to ensure that organisational objectives are achieved. COSTING, PRICING AND BUDGETS 4 March 9:30-4:30 Understanding how to measure and control costs, how prices can be developed and tested and putting together a department or company budget. ACCOUNTING AAT LEVEL 4 DIPLOMA (ASSOCIATION OF ACCOUNTING TECHNICIANS) UNIT - BUDGETING 5 March 09:30-17:00 Cauldon Campus (5 Weeks) Learn how to prepare budgets and income and expenditure forecasts while assessing the budgetary impact of internal and external factors. EFFECTIVE RECRUITMENT AND SELECTION 10 March 9:30-4:30 This one-day course is designed to help you select the right person, not just the person who talks a good job at the interview. DID YOU KNOW... ACCOUNTING We can now offer the full range of AAT courses from the Level 1 Award right through to the Level 4 Diploma, including the opportunity to complete single units from Level 2, 3 and 4 qualifications if an employee just requires a specific skill.

8 8 JANUARY - JUNE 2015 NEBOSH NATIONAL DIPLOMA 10 March Cauldon Campus (1 year) The NEBOSH National Diploma is the flagship award and is the first UK vocational qualification to be developed specifically for health and safety professionals. ABSENT MANAGEMENT 12 March 9:30-4:30 Understand the principles of managing sickness absence and to be able to support staff appropriately. PROBLEM SOLVING & DECISION MAKING 17 March 9:30-4:30 This highly participative course looks at how the decision making process can be made less complicated, quick and effective. HOW TO SURVIVE AND GROW YOUR BUSINESS 18 March 9:30-4:30 An excellent course for SME s which covers where to look for new business, the need to consider diversification, marketing, exhibitions, cold calling and face to face selling. SPRING CLEAN YOUR MARKETING 18 March 9:30-4:30 Are you still doing the same old things? Still getting the same old results? Spring clean your marketing tactics this spring and blow the cobwebs out of your marketing campaigns. WIN MORE TENDERS TO MAXIMISE YOUR PROFITS! 24 March 9:30-4:30 This one day course delivers the skills, knowledge and information you will need to write effective and successful winning bids. FINANCE FOR NON-FINANCE 25 March 9:30-4:30 This course is based around the Finance for Business game which models the financial working of a typical company. NEBOSH GENERAL CERTIFICATE 30 March Cauldon Campus (10 weeks) Learn the main legal requirements for health and safety in the UK, identification and control of workplace hazards, and the practical application of this knowledge. RECRUITMENT AND SELECTION PROCESS (CMI LEVEL 3 AWARD UNIT) 1 April 13:30-16:30 or 17:30-20:30 Cauldon Campus (5 Weeks) Understand staffing resource requirements and the recruitment and selection process, including induction and reviewing procedures. CREATING EFFECTIVE BUSINESS PROPOSALS 7 April 9:30-1:00 This interactive session provides the key information you need to develop effective and successful business proposals. STRATEGIC THINKING 15 April 9:30-4:30 A practical approach to analysing past data and utilising individual and group thinking techniques to review and develop innovative alternative business strategies. ACCOUNTING AAT LEVEL 2 CERTIFICATE (ASSOCIATION OF ACCOUNTING TECHNICIANS) UNIT-BASIC COSTING AND SPREADSHEETS 20 April 17:30-21:00 Cauldon Campus (9 Weeks) Focuses on the key principles underpinning costing within a business environment. LOOKING TO THE FUTURE DIRECTOR/SENIOR MANAGEMENT PROGRAMME 21 April 9:30-4:30 Designed to equip senior people with the skills needed to drive the business forward and successfully achieve both their individual and corporate objectives. Chamber College

9 MANAGEMENT AND BUSINESS COURSES 9 ACCOUNTING AAT LEVEL 4 DIPLOMA (ASSOCIATION OF ACCOUNTING TECHNICIANS) UNIT - FINANCIAL PERFORMANCE 23 April 09:30-17:00 Cauldon Campus (8 Weeks) Focuses on the analysis of financial performance within an organisation and how this process is managed. ACCOUNTS - COMPUTERISED USING SAGE LEVEL 2 AWARD (CITY & GUILDS) 27 April 18:00-21:00 Cauldon Campus (5 Weeks) Learn the practical uses of computerised accounting software to produce accurate, professional and well presented accounts. COACHING ESSENTIALS 5 May 9:30-4:30 A good coach leads highly motivated and productive teams - learn key coaching techniques to enhance morale, motivation and productivity. DEALING WITH CHALLENGING TIMES WITH A POSITIVE MIND 6 May 9:30-4:30 Delegates will complete an online Mental Toughness Questionnaire prior to training to enable them to understand their own personal stress and stressors better, increase, their mental toughness and improve their performance. SUPERVISION & MANAGEMENT 6 May 9:30-4:30 Understand the Managers role, recruit more confidently, motivate people, delegate effectively and learn excellent leadership skills. ACCOUNTING AAT LEVEL 3 DIPLOMA (ASSOCIATION OF ACCOUNTING TECHNICIANS) UNIT INDIRECT TAX 18 May 17:30-21:00 or 19 May 17:30-21:00 Cauldon Campus (5 Weeks) Focuses on the fundamental issues of tax within the business environment. MAINTAINING QUALITY STANDARDS (CMI LEVEL 3 AWARD UNIT) 20 May 13:30-16:30 or 17:30-20:30 Cauldon Campus (5 Weeks) Gain skills in maintaining standards of quality and understand the impact of quality on teams and organisations. ACCOUNTING AAT LEVEL 1 AWARD (ASSOCIATION OF ACCOUNTING TECHNICIANS) 1 June 17:00-21:00 Cauldon Campus (5 weeks) Enjoy a rewarding career in finance, supporting the initial stages of development and providing essential skills when applying for jobs or progressing to the AAT qualification. RETAIL DRIVING SALES THROUGH MARKETING Fridays 09:30-12:30 (Flexible on demand) Cauldon Campus (1 week) Through effective research and marketing techniques, this intensive course will provide you with the tools you need to drive sales in your business. RETAIL SKILLS LEVEL 1 CERTIFICATE (CITY & GUILDS) Mondays 09:30-16:00 (Flexible on demand) Cauldon Campus (1 year) Learn all aspects of retail skills to enable progression into employment, charity work or further study. WORLD HOST THE PRINCIPLES OF CUSTOMER CARE Fridays 09:30-12:30 (Flexible on demand) Cauldon Campus (1 week) This course is an excellent follow up to World Host - Principles of Customer Service. BESPOKE TRAINING AVAILABLE The Chamber Business College offers a comprehensive range of bespoke business training packages. See page 15 for more details.

10 10 MANAGEMENT AND BUSINESS COURSES RETAIL SKILLS LEVEL 2 (CITY & GUILDS) Various dates (Flexible - on demand) Workplace (12 weeks) This course is for anyone interested in a career in retail. RETAIL SKILLS LEVEL 3 MANAGEMENT Various dates (Flexible - on demand) Workplace (18 weeks) This course is for anyone interested in a career in retail. RETAIL SKILLS LEVEL 3 VISUAL Various dates (Flexible - on demand) Workplace (18 weeks) This course is for anyone interested in a career in retail. RETAIL SKILLS LEVEL 3 SALES Various dates (Flexible - on demand) Workplace (18 weeks) This course is for anyone interested in a career in retail. BUSINESS AND ADMINISTRATION LEVEL 2 CERTIFICATE (NCFE) January onwards Distance Learning (20 weeks) Develop your knowledge and understanding across a broad range of basic administration concepts and practices. CUSTOMER SERVICE LEVEL 2 CERTIFICATE (NCFE) January onwards Distance Learning (20 weeks) Cover topics fundamental to the delivery of excellent customer service. EMOTIONAL INTELLIGENCE 3 June 9:30-4:30 An introduction to the importance and role of emotions in staff performance, what it is, measurement and practical application. TIME AND STRESS MANAGEMENT 3 June 9:30-4:30 Learn practical solutions for managing time more effectively to enable you to make a greater contribution to your organisation s goals but still be able to achieve a sensible work/life balance. IMPROVING CASH FLOW IN THE BUSINESS 9 June 9:30-1:00 A successful business needs effective processes for income and expenditure whilst maintaining an ongoing positive relationship with their customers. BESPOKE TRAINING AVAILABLE The Chamber Business College offers a comprehensive range of bespoke business training packages. See page 15 for more details. Chamber College

11 INFORMATION TECHNOLOGY COURSES 11 INFORMATION TECHNOLOGY OPTIMISE IT SYSTEM PERFORMANCE LEVEL 3 IT USER SKILLS UNIT 7 January 17:30-20:30 Cauldon Campus (14 Weeks) The module focuses on upgrading and maintaining hardware, software and networking devices. DATABASE SOFTWARE LEVEL 3 IT USER SKILLS UNIT 8 January 17:30-20:30 Cauldon Campus (14 Weeks) This module enables students to design, develop and modify a database including how to define relationships and use SQL statements. OCN ADVANCED EXCEL 15 January 9:30-4:30 An essential course for experienced users of Excel wishing to gain knowledge of advanced commands and functions such as Pivot and Lookup Tables and how to apply analysis tools to solve business problems. DATABASE SOFTWARE LEVEL 1 IT USER SKILLS UNIT (OCNWM) 20 January 17:30-20:00 Cauldon Campus (8 weeks) You will learn how to use a software application designed to organise and store structured information and generate reports. DATABASE SOFTWARE LEVEL 2 IT USER SKILLS UNIT (NOCN) 22 January 18:00-21:00 Cauldon Campus (8 weeks) The course covers designing, creating and modifying database tables to organise and query data. OCN INTRODUCTION TO EXCEL 12 February 9:30-4:30 For those with little or no prior knowledge of Excel, this course enables you to understand the capabilities of Excel in creating professional spreadsheets with the production of charts and graphs for visual impact in the business environment. MICROSOFT WORD INTERMEDIATE 3 March 9:30-4:30 Aimed at those requiring a better understanding of Microsoft Word to enable more professionally designed documents to be produced and save valuable time and effort with automating techniques available. OCN INTERMEDIATE EXCEL 12 March 9:30-4:30 For those with a basic knowledge of Excel, this course is essential to gain knowledge of a variety of formulae, functions and If Statements to enable you to be more confident when designing and developing professional spreadsheets. INBOX INSANITY 17 March 9:30-1:00 Learn 4 simple steps to manage your MS Office overload and avoid being an addict. WORD PROCESSING SOFTWARE LEVEL 1 IT USER SKILLS UNIT (OCNWM) 24 March 17:30-20:00 Cauldon Campus (8 Weeks) This unit will develop your skills within popular word processing software. FORMULAES AND FUNCTIONS 16 April 9:30-4:30 A-Z of formulae - everything you ever needed to know! OCN INTRODUCTION TO EXCEL 14 May 9:30-4:30 For those with little or no prior knowledge of Excel, this course enables you to understand the capabilities of Excel in creating professional spreadsheets with the production of charts and graphs for visual impact in the business environment. DID YOU KNOW... INFORMATION TECHNOLOGY We can now offer nationally recognised IT qualifications at Levels 1, 2 and 3, along with the opportunity for employees to study for short unit qualifications to gain specific IT skills such as spreadsheets or word processing.

12 12 INFORMATION TECHNOLOGY COURSES OCN INTERMEDIATE EXCEL 11 June 9:30-4:30 For those with a basic knowledge of Excel, this course is essential to gain knowledge of a variety of formulae, functions and If Statements to enable you to be more confident when designing and developing professional spreadsheets. ECDL INDIVIDUAL UNITS - IT PRESENTATIONS (L1 & L2) Flexible Mondays 18:15-20:15 Cauldon Campus (10 Weeks) This unit focuses on using IT facilities to develop and support the use of presentation software (PowerPoint) within a business environment. ECDL INDIVIDUAL UNITS - IT PRODUCTIVITY L2 ONLY Flexible Mondays 18:15-20:15 Cauldon Campus (10 Weeks) This is the final unit of the full award and brings all prior learning together to form the full ECDL qualification at level 2. The specific content is dependent on previous studied units. ECDL INDIVIDUAL UNITS - IT SECURITY (L1 ONLY) Flexible Mondays 18:15-20:15 Cauldon Campus (10 Weeks) This unit focuses on IT security to enable individuals to work confidently and safely in a business environment. ECDL INDIVIDUAL UNITS - IT USER FUNDAMENTALS (L1 ONLY) Flexible Mondays 18:15-20:15 Cauldon Campus (10 Weeks) This unit focuses on basic knowledge of computers and computer systems to enable individuals to work confidently in a business environment. ECDL INDIVIDUAL UNITS - IT WORD PROCESSING (L1 & L2) Flexible Mondays 18:15-20:15 Cauldon Campus (10 Weeks) This unit focuses on using IT facilities to develop and support the use of word processing software and documents (Word) within a business environment. ECDL INDIVIDUAL UNITS - PROJECT MANAGEMENT SOFTWARE L2 ONLY Flexible Mondays 18:15-20:15 Cauldon Campus (10 weeks) This unit focuses on using project management software within a business environment. ECDL INDIVIDUAL UNITS - Using Internet and (L1 ONLY) Flexible Mondays 18:15-20:15 Cauldon Campus (10 weeks) This unit focuses on using the internet and to enable individuals to work confidently and safely in a business environment. ECDL INDIVIDUAL UNITS - IT SPREADSHEETS (L1 & L2) Flexible Mondays 18:15-20:15 Cauldon Campus (10 Weeks) This unit focuses on using IT facilities to develop and support the use of spreadsheet software within a business environment. Chamber College

13 IMPORT AND EXPORT COURSES 13 IMPORT AND EXPORT MADE SIMPLE BCC EXPORT DOCUMENTATION 13 January 9:30-4:30 Designed to introduce delegates to the main documents used in an export transaction and teaches them how to complete them accurately and cost effectively. BCC LETTERS OF CREDIT 27 January 9:30-4:30 Reduce risks, bank charges and improve efficiency of administrators in a day! BCC UNDERSTANDING EXPORTING 3 February 9:30-4:30 Learn how to organise the export office and the processes required. OCN POINT (3 DAY PROGRAMME) 4, 11, 25 February 9:30-4:30 A 3-day accredited course to develop your skills in International Trade procedures - understand the procedures of exporting goods and services, know how to proceed with a customs audit and understand export operational procedures. BCC METHODS OF PAYMENT 18 February 1:30-4:40 Showing the advantages and disadvantages of varying payment methods and an overview of how they work and who is involved. BCC INCOTERMS 18 February 9:30-12:30 This course gives delegates a detailed view of the current Incoterms focusing on the commercial implications of each term. BCC IPR/OPR 4 March 9:30-4:30 Work through the process of applying for authorisation, supplying the necessary information required and completing returns on time by supplying an excellent audit trail. BCC CUSTOMS PROCEDURES INCLUDING RULES OF ORIGIN 11 March 9:30-4:30 Understand the main elements of claiming preference at import and/or issuing preference documents and supplier declarations as exporters. BCC IMPORT PROCEDURES 24 March 9:30-4:30 Ensure you don t incur extra costs, delays in the movement of goods or even possible seizure of their by meeting the necessary financial, transport and legal requirements. BCC LETTERS OF CREDIT 14 April 9:30-4:30 Reduce risks, bank charges and improve efficiency of administrators in a day! BCC EXPORT DOCUMENTATION 5 May 9:30-4:30 Designed to introduce delegates to the main documents used in an export transaction and teaches them how to complete them accurately and cost effectively. BCC METHODS OF PAYMENT 4 June 1:30-4:40 Showing the advantages and disadvantages of varying payment methods and an overview of how they work and who is involved. BCC INCOTERMS 4 June 9:30-12:30 This course gives delegates a detailed view of the current Incoterms focusing on the commercial implications of each term. BCC UNDERSTANDING EXPORTING 9 June 9:30-4:30 Learn how to organise the export office and the processes required. BESPOKE TRAINING AVAILABLE The Chamber Business College offers a comprehensive range of bespoke business training packages. See page 15 for more details.

14 14 YOUR AT A GLANCE GUIDE JANUARY 07 Optimise IT System Performance Level 3 IT User Skills Unit 08 Dealing with Challenging Times with a Positive Mind 08 Making Meetings Work 08 Database Software Level 3 IT User Skills Unit 12 IOSH Managing Safely 13 BCC Export Documentation 14 Managing and Communicating Information - CMI Level 3 Award Unit 14 Succession Planning 15 OCN Advanced Excel 16 Health and Safety in the Workplace Level 2 Award (CIEH) 20 Social Media in Business 20 Database Software Level 1 IT User Skills Unit (OCNWM) 22 Database Software Level 2 IT User Skills Unit (NOCN) 23 Getting started with Project Management 26 AAT Level 3 Diploma Technicians) Unit - Accounts Preparation 27 Being Assertive, Being Effective 27 AAT Level 3 Diploma Technicians) Unit - Accounts Preparation 27 BCC Letters of Credit 28 Winning New Customers through Powerful Advertising and Promotion 29 AAT Level 4 Diploma Technicians) Unit - Cash Management FEBRUARY 03 BCC Understanding Exporting 04 Coaching Essentials 04 AAT Level 2 Certificate Technicians) Unit- Working Effectively in Finance and Accounts 04 OCN POINT (Day 1) 05 Buying and Keeping Loyalty with Excellent Customer Care 05 Book keeping 09 Minutes and Note Taking 10 Write like a Journalist! 10 Effective Event Management 11 Leading a Team to Maximise Productivity 11 OCN POINT (Day 2) 12 Motivating People (back to back with Effective Delegation) 12 Effective Delegation (back to back with Motivating People) 12 Bookkeeping AAT Level 2 Certificate Technicians) 12 OCN Introduction to Excel 17 Developing New Business by Telephone 17 Speed Reading 18 BCC Methods of Payment 18 BCC Incoterms 23 Computerised using SAGE Level 1 Award (City & Guilds) 25 Developing Individuals and Teams (CMI Level 3 Award Unit) 25 OCN POINT (Day 3) MARCH 03 Effective Performance Appraisals 03 Microsoft Word Intermediate 04 Costing, Pricing and Budgets 04 BCC IPR/OPR 05 Negotiation Skills 05 AAT Level 4 Diploma Technicians) Unit - Budgeting 10 Face to Face Sales Techniques 10 Effective Recruitment and Selection 10 NEBOSH Diploma 11 Successful Debt Collecting by Telephone 11 BCC Customs Procedures including Rules of Origin 12 Absent Management 12 OCN Intermediate Excel 17 Problem Solving and Decision Making 17 Inbox Insanity 18 How to Survive and Grow your Business 18 Spring Clean your Marketing 24 Win More Tenders to Maximise your Profits! 24 Word Processing Software Level 1 IT User Skills Unit (OCNWM) 24 BCC Import Procedures 25 Finance for Non-finance 30 NEBOSH General Certificate APRIL 01 Recruitment and Selection Process (CMI Level 3 Award Unit) 07 Creating Effective Business Proposals 14 BCC Letters of Credit 15 Strategic Thinking 16 Formulaes and Functions 20 AAT Level 2 Certificate Technicians) Unit- Basic Costing and Spreadsheets 21 Looking to the Future Director/ Senior Management Programme 23 AAT Level 4 Diploma Technicians) Unit - Financial Performance 27 Accounts - Computerised using SAGE Level 2 Award (City & Guilds) MAY 05 Coaching Essentials 05 BCC Export Documentation 06 Dealing with Challenging Times with a Positive Mind 06 Supervision & Management 12 The Effective Receptionist 13 Powerful PR 14 Business French 14 OCN Introduction to Excel 18 AAT Level 3 Diploma Technicians) Unit - Indirect Tax 19 The Occasional Trainer 19 AAT Level 3 Diploma Technicians) Unit - Indirect Tax 20 Getting your Message Across - Effective Communication Skills 20 Maintaining Quality Standards (CMI Level 3 Award Unit) 21 Dealing Successfully with Aggression & Conflict JUNE 01 AAT Level 1 Award (Association of Technicians) 02 Social Media in Business 02 Taking the Fear out of Presentations 03 Emotional Intelligence 03 Time and Stress Management 04 BCC Methods of Payment 04 BCC Incoterms 09 Improving Cash Flow in the Business 09 BCC Understanding Exporting 10 Writing Skills for Business 11 OCN Intermediate Excel 24 How to Access Free Publicity in the Print Media 24 Succession Planning 30 The Secrets of Successful Advertising and Promotion

15 CHAMBER BUSINESS COLLEGE 15 BESPOKE TRAINING At the Chamber Business College we offer a comprehensive range of bespoke business training packages. Bespoke training is one of the most cost and time effective ways to train your staff, with increasing numbers of businesses gaining a competitive advantage through our programmes. We shape our services around your commercial business requirements, providing training that caters for the needs of your company. Whether you require personalised one-to-one training at your own place of business, a collective course designed to coach staff in a specific area or tailored training, the Chamber Business College is dedicated to helping you succeed. The process of setting up a bespoke training programme is simple and straightforward. With a choice of topic, structure and location, bespoke courses provide an opportunity to train your staff, your way. To see how bespoke training can benefit your business, contact Linda McQuade on or training@ staffordshirechambers.co.uk BENEFITS OF BESPOKE TRAINING: FLEXIBLE TAILORED COST AND TIME EFFECTIVE POSITIVE IMPACT ON YOUR BUSINESS This was delivered with expert knowledge and the content was excellent Global Ceramics on the Four Day Management Programme CHAMBER TIMES & unless otherwise COSTS stated Full Day: 9.30am 4.30pm Half Day: 9.30am 1.00pm Members Discount: vat full day vat half day Non-Members: vat full day vat half day COLLEGE TIMES & COSTS All courses are individually priced. Dates and times vary. Please refer to the website for full details.

16 For further information contact: Staffordshire Chambers of Commerce, Festival Park, Stoke on Trent, Staffordshire ST1 5BE Contact: Training Team t: Stoke on Trent College Cauldon Campus, Stoke Road, Shelton Stoke on Trent, Staffordshire ST4 2DG Contact: Sharon Critchlow t: Disclaimer: Every effort was made to ensure that this information was correct at the time of printing. Variations may occur during the year. Design: versocreative.co.uk