Course Guide Business Administration Package

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1 Duration: Time: Payment: Venue: 21 weeks 7.30am to 10.30am MasterCard, VISA, Cheque, EFT, and/or cash 293 Princes Hwy, St Peters NSW 2044 Days/Dates: Fee: Enquiries: Thursday mornings - commencing on 31 January 2013 $5,000 per person Please contact the Sydney Office on 1300 (CTI SYD) ( ) or send an to: Course Objective This course reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team. Who is the course intended for? The is intended for: Administration Officer Accounts Supervisor Executive Personal Assistant Office Administrator Project Assistant Delivery Methods General Public Institution Distance Delivery (course undertaken remotely with tutorial support) Recognition of Prior Learning (CTI s Participant Information Kit) Award Certificate IV in Business Administration (BSB40507); and Diploma of Business Administration (BSB50407) Course Outline There are 18 units in total to complete the Certificate IV in Business Administration and the Diploma of Business Administration. For further information on qualification rules and employability skills please refer to

2 Core Units Certificate IV Component: Week 1 1) Certificate IV Course Overview and Introduction Week 2 2) BSBADM401B Produce Complex Texts from Shorthand Notes This unit describes the performance outcomes, skills and knowledge required to take accurate shorthand notes at 80 words per minute from a variety of sources, including dictation and multiple speakers, and to produce complex texts from shorthand notes. Week 3 3) BSBADM405B Organise Meetings This unit describes the performance outcomes, skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. Week 4 4) BSBINM401A Implement Workplace Information System This unit describes the performance outcomes, skills and knowledge to implement the workplace information system. It involves the identification, acquisition, initial analysis and use of appropriate information, which plays a significant part in the organisation s effectiveness. Week 5 5) BSBITU401A Design and Develop Complex Text Documents The unit describes the performance outcomes, skills and knowledge required to design and develop business documents using complex technical features of word processing software. Week 6 6) BSBITU402A Develop and Use Complex Spreadsheets The unit describes the performance outcomes, skills and knowledge required to use spreadsheet software to complete business tasks and to produce complex documents. Week 7 7) BSBWRT401A Write Complex Documents The unit describes the performance outcomes, skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity. Continued over page

3 Week 8 8) BSBCUS402A Address Customer Needs The unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. Week 9 9) BSBADM407B Administer Projects The unit describes performance outcomes, skills and knowledge required to perform the activities associated with the administrative aspects of a project, such as measurement, monitoring, reporting, and winding up the project on completion. Week 10 10) BSBCMM401A Make a Presentation The unit covers performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience. Week 11 11) BSBSUS301A Implement and Monitor Environmentally Sustainable Work Practices The unit describes the performance outcomes, skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS) guidelines. Remaining Core Diploma Units Diploma Component: Week 12 12) Diploma Course Overview and Introduction Week 13 13) BSBFIM502A Manage Payroll This unit describes the performance outcomes, skills and knowledge required to establish and monitor security procedures for managing organisational payroll services and to calculate and process salary payments, group taxation and related payments. Week 14 14) BSBADM502B Manage Meetings This unit describes the performance outcomes, skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. Continued over page

4 Week 15 15) BSBADM504B Plan or Review Administrative Systems This unit describes the performance outcomes, skills and knowledge required to plan or review the requirements of effective administration systems and procedures for implementing, monitoring and reviewing the system. Week 16 16) BSBADM506B Manage Business Document Design and Development This unit describes the performance outcomes, skills and knowledge required to establish standards for the design and production of organisational documents and to manage document design and production processes to ensure agreed standards are met. Week 17 17) BSBPMG510A Manage Projects This unit describes the performance outcomes, skills and knowledge required to manage a straightforward project or a section of a larger project. This unit addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects. Week 18 18) BSBCUS501B Manage Quality Customer Service This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. Week 19 19) BSBMGT502B Manage People Performance This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, couples with regular and timely coaching and feedback, provide the basis for performance management. Week 20 20) BSBWOR501B Manage Personal Work Priorities and Professional Development This unit describes the performance outcomes, skills and knowledge required to manage own performance and professional development. Particular emphasis is on setting and meeting priorities, analysing information and using a range of strategies to develop further competence. Week 21 Summative Assessment

5 Course Administration For information relating to: Course resource material; Assessment methods; and Booking and refund process. Please phone CTI Sydney on 1300 (CTI SYD) ( ) or - Course Timetable All course dates are Thursdays from 7.30am 10.30am Week Date Unit Code Unit Title 1 31/01/2013 Introduction 2 07/02/2013 BSBADM401B Produce Complex Texts from Shorthand Notes 3 14/02/2013 BSBADM405B Organise Meetings 4 21/02/2013 BSBINM401A Implement Workplace Information System 5 28/02/2013 BSBITU401A Design and Develop Complex Text Documents 6 07/03/2013 BSBITU402A Develop and Use Complex Spreadsheets 7 14/03/2013 BSBWRT401A Write Complex Documents 8 21/03/2013 BSBCUS402A Address Customer Needs 9 28/03/2013 BSBADM407B Administer Projects 10 04/04/2013 BSBCMM401A Make a Presentation 11 09/04/2013 BSBSUS301A Implement and Monitor Environmentally Sustainable Work Practices 12 18/04/2013 Introduction 13 MONDAY 23/04/2013 BSBFIM502A Manage Payroll 14 02/05/2013 BSBADM502B Manage Meetings 15 09/05/2013 BSBADM504B Plan Or Review Administrative Systems 16 16/05/2013 BSBADM506B Manage Business Document Design and Development 17 23/05/2013 BSBPMG510A Manage Projects 18 30/05/2013 BSBCUS501B Manage Quality Customer Service 19 06/06/2013 BSBMGT502B Manage People Performance 20 13/06/2013 BSBWOR501B Manage Personal Work Priorities and Professional Development 21 20/06/2013 Summative Assessment Summative Assessment

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Course Guide Project Management Package Duration: Time: Payment: Venue: 19 weeks 7.30am to 10.30am MasterCard, VISA, Cheque, EFT, and/or cash 293 Princes Hwy, St Peters NSW 2044 Days/Dates: Fee: Enquiries: Wednesday mornings - commencing on

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