Securing people and assets in a complex world. International Protective Services

Transcription

1 Securing people and assets in a complex world International Protective Services

2 Contents 04 About GardaWorld International Protective Services 06 Our sectors 08 Our services 10 Compliance, governance and licensing 12 Local engagement 14 Consulting services 16.Xplored TM 18 Training 20 Our locations 22 Kurdistan Region of Iraq 26 Central Iraq 30 Southern Iraq 34 Yemen 36 Afghanistan 38 Libya 40 Nigeria 42 Mexico 44 Haiti 46 Colombia 48 Corporate social responsibility To protect and support our clients, securing their place in a complex world by consistently delivering quality services and value, while growing our business. Trusted by our diplomatic, development, defense, oil & gas and infrastructure clients Our staff 3, personnel in International Protective Services Years experience Particular experience in the Middle East, Asia, Africa and Latin America Field offices 16+ Located in the Middle East, Asia, Africa and Latin America 2 GardaWorld International Protective Services GardaWorld International Protective Services 3

3 About GardaWorld International Protective Services GardaWorld is the largest privately owned business solutions and security services company in the world. With a global workforce of more than 45,000 highly trained, dedicated professionals, GardaWorld serves clients throughout North America, the Middle East, Asia, Africa and Latin America. Our 3,500 International Protective Services professionals work specifically in complex emerging markets to deliver flexible, discreet, avoidance-based security services. We are fully licensed and compliant with local regulatory standards in all of the countries in which we operate. We are at the forefront of influencing the development of best practice in the security industry. As a founding signatory of the International Code of Conduct for Private Security Providers (ICoC), we are trusted by our clients in the diplomatic, development, defense, oil & gas and infrastructure sectors as a transparent and responsible partner. Together, we provide exceptional risk mitigation services to secure people, assets and reputations in an increasingly complex world , 02 Static security, Kurdistan Region of Iraq 03 Low-profile expat team out on task, Kabul, Afghanistan 04 Static security guard, Port-au-Prince, Haiti Just a note to say thank you to you and your team. I have been in the business a long time and have never worked with a more professional group of individuals. I consistently get feedback from our advisors praising your staff for their patience and professionalism. Your assistance with training and advance planning has strengthened our security program and you and your team are greatly appreciated. US government missions implementing partner 04 4 GardaWorld International Protective Services GardaWorld International Protective Services 5

4 Our sectors Our expert teams fully support our clients operations by having a deep understanding of their specific business needs as well as the environments in which we are working. 01 Oil & gas Our specialized oil & gas security services include planning, prevention and compliance as well as an on-the-ground presence. Our experience in the Kurdistan Region of Iraq supporting the Taq Taq (Genel Energy) concession for the past 11 years, coupled with our expansion in the oil & gas sector in Southern Iraq, means benefits for all clients looking for a security provider that understands not only the terrain, but also the industry. We recognize the complexities and expense of assuring asset integrity and staff safety across multiple jurisdictions. We partner with several of the largest oil & gas producers and service providers to address a range of security issues comprehensively in a global service arrangement. This offers a streamlined, coordinated and cost-effective way for both headquarters and regional offices to provide necessary security services. Diplomatic In an uncertain world, we provide security for many diplomatic missions and embassies. We help governments to safeguard their citizens and their countries assets against hostile threats. Our services also allow our clients to maintain close working relationships with host governments and citizens. Development We provide risk advice and security solutions to non-governmental organizations (NGOs) and aid projects that operate in high-risk and emerging markets. In partnership with these clients, we seek to contribute to the development of the countries in which we operate as major employers of local staff. Defense We support defense sector contractors, implementing partners and governments in securing their people and assets. We work with military personnel and defense system operators to secure their sites, which range from Forward Operating Bases (FOBs) and warehouses to camps and compounds. We secure perimeters with static security and provide access control, surveillance, journey management and Quick Reaction Force (QRF) solutions to our clients to facilitate their operations. Infrastructure In many of the countries in which we operate, infrastructure needs urgent development. We support major engineering and construction contractors in their efforts, helping to build roads, housing, commercial buildings and schools, provide electricity and develop telecommunications Embedded security management, Indonesia 02 Protective Security Detail (PSD) team out on task, Basra, Iraq 03 Close protection team, Erbil, Kurdistan Region of Iraq 04 Local national team out on perimeter patrol, Camp Wilderness, Paktia Province, Afghanistan 05 Dog team, British Embassy project, Baghdad, Iraq 6 GardaWorld International Protective Services GardaWorld International Protective Services 7

5 Our services GardaWorld is a turnkey provider of risk management and security services. Our understanding of and relationships with the communities in which we work enable our clients to conduct their business effectively and efficiently. 02 Static security Our site-based, uniformed security personnel help businesses to protect their people and assets. We analyze client vulnerabilities and follow up with recommendations, from the installation of security equipment to the deployment of the correct team. We provide externally accredited static security staff trained to the highest standards to deter, detect and respond to hostile threats to our clients people and assets. Our static security solutions are based on layered security plans that encompass fixed and roving posts, checkpoints, access control and technical security systems. Mobile security Secure transportation and journey management services are two of our key areas of expertise. Our highly trained security personnel transport clients in our fleet of B6 armored and soft-skin vehicles, which are equipped with radio and satellite communications systems that enable our Operations Centers to track our clients movements in real time. All of our movements ensure mutual support for our clients in an emergency, with vehicle crossover capability and Quick Reaction Force (QRF) support from operations hubs. We can deploy in a number of different profiles as dictated by the threat and specific requirements of the client, task and operating environment. Consulting services A major focus of our consulting services is providing clients with Embedded Security Managers (ESMs). Our ESMs offer clients full access to GardaWorld training, risk information and advice. As an in-house member of the client s team, our ESM can provide a fresh, unbiased opinion, which offers administrative, personnel and economic flexibility. Close protection (VIP/executive protection) Our close protection teams, comprising highly trained former US and UK Special Forces professionals, protect development staff, diplomats and commercial clients who operate in high-threat environments. Our support is customized to individual client needs, with consideration given to the operating environment and threat state. Threat monitoring and reporting Our constant monitoring of the high-risk environments in which we work is conveyed through our range of risk-analysis publications. Our.Xplored Threat and Incident Reports provide our clients with detailed updates, delivering critical ground-truth information to assist both our personnel and clients in their operational decision-making. Many markets are volatile, requiring us to constantly monitor and analyze the security of these environments. We gather open-source and ground-based information and distill our analysis into a range of reports designed for people with operational requirements. All of our reporting data is fed into our online risk management portal,.xplored. Our staff and clients have access to this online tool 24/7. The portal brings our reporting formats to life and shows incidents overlayed on maps in real time. Training Our experience in security training stems from our own requirements to deploy personnel throughout the world, all of whom are required to undertake our pre-deployment and refresher training courses. We have a range of internationally accredited specialist risk mitigation and security training courses to clients, allowing them to operate safely in challenging environments. We offer clients instructor-led training in Hostile Environment Awareness Training (HEAT), Evasive and Protective Driving, Security Management and First Aid. Crisis response We maintain immediate response capabilities to react to crisis situations such as kidnaps, armed attacks, social unrest, in extremis evacuations and medical emergencies for our staff and clients. We maintain strategic partnerships with insurance and aviation providers to ensure the full spectrum of crisis response capabilities. Risk management/business continuity Our risk consultants create strategies aimed at preventing a crisis from occurring in the first place, identifying people at risk, containing and reducing the negative effects of a crisis, and managing a crisis if it arises. We incorporate pre-emptive contingency planning and reporting, international threat level monitoring, risk mitigation advice and management services, including the deployment of multi-skilled responders around the world tailored to the unique needs of each client. Logistical/life support We provide transportation, local administration, accommodation and medical support services to our clients. We also offer a range of concierge services, from airport meet and greet including visa assistance to a VIP immigration fast-track service in certain markets. Our managed secure villa accommodation includes the hiring and management of all domestic staff, internet/ communications facilities, catering and maintenance services. We are also able to support company registrations and provide market entry advice Local national static security team, Herat, Afghanistan 02 Protective Security Detail (PSD) team out on task, Basra, Iraq 03 Mobile security, Basra, Iraq 04 Clinic equipped to manage first-line trauma, GardaWorld compound, Tripoli, Libya 05 Close protection team, diplomatic security, Erbil, Kurdistan Region of Iraq GardaWorld International Protective Services GardaWorld International Protective Services 9

6 Compliance, governance and licensing Compliance and governance values are embedded in the way GardaWorld operates across all areas of our business. We are fully licensed and compliant with all regulations and requirements in our countries of operation. We take our commitment to good industry practice very seriously and we believe that we are at the forefront of influencing the development of best practice in the security industry As a founding signatory to the International Code of Conduct for Private Security Service Providers (ICoC), we clearly demonstrate our rigorous adherence to the very highest principles and standards of business practice. The company operates in a responsible manner that enhances human safety and security, conforming to international law, local laws and human rights. We have robust internal processes and procedures for complying with all security-related legislation, including the US s Foreign Corrupt Practices Act, Canada s Corruption of Foreign Public Officials Act and the UK s Bribery Act. We conduct all of our business and security operations and thus achieve clients objectives by managing risks to all of our stakeholders, including our clients, people working for us and on our behalf, affected communities and our supply chain. We demonstrate delivery on our promise by ensuring that we are externally certified to international standards, on a global basis and across our whole business process right down to project level, and have achieved the following certifications: ISO 9001 Quality Management ISO Environmental Management ISO Societal Security Business Continuity Management BS OHSAS Occupational Health and Safety Management We are the only private security company in the world to achieve this level of externally certified compliance. Every service in the world that is delivered by GardaWorld is covered by these certifications. Not only are we certified to the highest standards, we are also strongly represented on the Security in Complex Environments Group (SCEG) by our Managing Director, UK, Major General Andrew Farquhar CBE. By chairing this group, we help to influence the development of the industry and inform our own business to ensure that we continue to adhere to wider industry best practice. Alongside the major security companies in the world and as a member of Ligue Internationale des Sociétés de Surveillance we have created, adopted and signed the Code of Conduct and Ethics. With this Code, the signatories affirm their commitment to human rights and to having a positive influence in the communities in which they operate. We have produced detailed Contractor and Employee Handbooks and a Code of Conduct, both of which are issued to all personnel when they are hired. As part of our ongoing training program for all personnel on our projects, we provide regular training on human rights and international law, including the Voluntary Principles on Security and Human Rights. We can confirm our steadfast support of the Universal Declaration of Human Rights and our compliance with international law, which underpins our approach to good industry practice. Leading the way on self-regulation The ANSI/ASIS PSC certification builds on the Montreux Document and the ICoC to provide requirements and guidance for a management system with auditable criteria for the quality of private security company operations. This is consistent with respect for human rights, legal obligations and good practices related to operations of private security service provider companies in conditions where governance and the rule of law have been undermined by conflict or disaster. GardaWorld is the first private security company to achieve a global certification to PSC As a company, we are wholly committed to the application of effective standards to this industry. By managing the risks to our clients through processes compliant with PSC , we will create a universal sense of reassurance that enables business to continue despite inherent instability in complex environments. We understand that we are fully responsible to those who rely on us, and on whom we rely, to create and protect an environment where they can thrive and perform in confidence and safety. The PSC certification mandates strict quality control processes. The engagement of a PSC company will significantly reduce the likelihood and impact of negative or disruptive incidents and will support a safer workplace, even in high-risk environments. Our commitment to high standards of performance and compliance is evidenced: Our HSE Management System meets BS OHSAS and ISO standards A robust risk management approach to everything we undertake to allow us to identify and manage risk Identification of legal and other requirements applicable to our business to ensure compliance Specific HSE plans detailing how HSE is managed at both country and project levels Localized Standard Operating Procedures, which are published and in use by our staff around the world Oliver Westmacott, President and Chief Operating Officer, at the historic ICoC signing, October 2013, Geneva, Switzerland 10 GardaWorld International Protective Services GardaWorld International Protective Services 11

7 Local engagement Local knowledge is key to our successful local operations. Over 90% of our workforce are vetted and trained local national staff consisting of all of the major religious groups and tribes. Employing local personnel and providing them with training and recognized qualifications not only helps us to mitigate risks for our clients, it also builds vital relationships with the communities in which we operate. We also invest in building strong relationships with national, regional and local government and community leaders. We ensure that we are fully licensed and compliant with all regulations and requirements in our countries of operation. We believe strongly in helping, however we can, the local communities in which we work. We regularly use our fully equipped medical clinics and four-wheel-drive ambulances, manned by qualified medics, to conduct rural community medical support. 12 GardaWorld International Protective Services GardaWorld International Protective Services 13

8 Consulting services We provide expert security consulting services to support clients operations around the world. Using a tested and proven approach to corporate security risks, our consulting services help plan for, mitigate and respond to threats to organizations, personnel and assets. They also help to ensure that our clients comply with regulatory standards and operate effectively and safely. Embedded Security Managers A major focus of our consulting services is providing clients with Embedded Security Managers (ESMs), who are subject-matter experts in their respective geographic areas of operation, as well as in the client sectors they support. Our ESMs work within our clients organizations with support from GardaWorld management teams to provide bespoke security solutions With GardaWorld responsible for recruitment, travel and human resources via our dedicated support offices, our clients are free to focus on their specific missions rather than devote their own resources to security management. Engagements have included, for example: The provision of risk mitigation advisory services for long-term development projects in Haiti Risk advice and project security to mining projects in Central Africa Embedded advisors in Libya for remote oil extraction sites Country security management for a major infrastructure project in Peru. Our CSMs are supported from our regional management offices in Dubai, London, Washington and Brussels. They are backed up by our international best practices, Standard Operating Procedures housed on global servers, our innovative.xplored risk-analysis portal and our training. Our consulting services bring together the following services: Embedded Security Managers Our senior security professionals are deployed into management positions in client organizations and projects. Information services From our award-winning online risk-analysis portal,.xplored, to tailored risk advice/reporting and global risk monitoring, we offer a suite of solutions to our clients. Assessments We provide bespoke audits, project risk analysis and market entry strategy to clients. Special projects Our specialists deploy on medium-term one-off taskings such as evacuations and security for election observation missions. Training Our training team delivers several courses within a client organization: HEAT, Driver, First Aid and specialized national security force mentoring. 14 GardaWorld International Protective Services GardaWorld International Protective Services 15

9 Risk analysis and reporting Our dedicated Information Services team, working in conjunction with our risk-analysis managers in the field, create a series of risk reports for our staff and clients. We gather open source, ground-truth information and distill our analysis into.xplored reports that are issued daily, weekly or monthly. The reports are written with our clients in mind and designed especially for organizations with operational requirements. The reports highlight current security activity and address major risk management categories such as vulnerability, physical threat, geopolitical threats and other hostile market conditions in order to identify risks. The reports are delivered by and via our award-winning risk-management portal, which is available online 24/7. In addition to the reports for our core markets, we offer a bespoke reporting facility to our clients, ranging from market-entry advice to special-event coverage such as for the World Cup in Brazil. North-western region North-eastern region Eastern region South-eastern region > > > 16 incidents recorded in this region during April 2014 Critical threat level CPX CPX CPX 23 Apr 26 IPS killed, 10 wounded. IED IED SAF CPX MI NE VBI ED BBI ED Hide > Improvised explosive device Small arms fire Complex attack Mine Vehicle-borne improvised explosive device Body-borne improvised explosive device Alerts Critical information Alerts Reports Alerts Security guidance My information Country profiles Acronyms 11:12 Afghanistan Two killed in Kabul CIA facility Fully interactive reports giving in-depth detail of what is happening on the ground BBI ED RPG SAF IRE HG IDF RPG UV BT Hand grenade In-direct fire Rocket-propelled grenade Under-vehicle booby trap Wed, Feb Edit SAF IRE Surface to air fire SYRIA Extreme Government forces claim strategic advance in Aleppo. Read more > LEBANON High Blasts hit Hezbollah stronghold killing and wounding several. Read more > EGYPT High Military launches air strikes on militants in Sinai. Read more > YEMEN Moderate IED SAF CPX MI NE Average Kidnap Nat Haz % Civilian deaths caused by insurgents 30,420,000 Afghanistan population in 2012 $ billion Afghanistan GDP (PPP) in 2012 Detailed country profiles with up-todate weather, security and economic data President Hadi restructures the military Read more > Close x Incidents are plotted on the regional map via a location marker containing an acronym that describes the type of incident Terrorism Crime Civil unrest Geo Pol 2010 Iraq Critical Latest violence kills dozens Location-based alerts visualized on our interactive map Date Tue, Apr Location M. East & N. Africa Incident Type Terrorism - Attack - General Incident Comments At least 33 people have been killed in a wave of car bombings in and around the Iraqi capital Baghdad, officials say. The blasts come a day after at least 23 people were killed in bomb explosions in the Iraqi capital. As well as Baghdad, car bombers targeted the city of Hillah, south of the capital. In Tuesday s attacks, bombs in mainly Shia districts of Baghdad killed at least 14 people. And in the Print alert > Improved search and filtering tools for finding alerts and reports more quickly and more easily My information Title First name Last name Password Work phone Mobile phone Company Job title Service sector There is a manage your own subscription facility, allowing users to tailor how and when they receive.xplored updates 16 GardaWorld International Protective Services GardaWorld International Protective Services 17

10 Training 01 Guard force weapons training, Sulaymaniyah, Kurdistan Region of Iraq 02 Guard force driver training, Erbil, Kurdistan Region of Iraq Since beginning operations, we have provided training to government agencies, non-governmental organizations, corporations and private individuals throughout the world. We offer a range of specialist security curriculums that focus on reducing our clients exposure to risk and ensuring that they are prepared to operate more safely in challenging environments GardaWorld-Blaythorne HEAT training, Wales, UK 04 Local national guard force training, Basra, Iraq Furthermore, we ensure that all personnel deployed on our projects meet our standard level of training and certification requirements. Continuous and refresher training is provided for all personnel so that they are able to best handle any situation. The following courses are available: Client training Guard force training Security Health & Safety 03 Refresher, Hostile Environment Awareness Training (HEAT) International Certificate in Security Guarding Course, Level 2 HABC endorsed Principles of Health & Safety in the Workplace, Level 1 HABC accredited Hostile Environment Awareness Training (HEAT), one- to four-day courses available Provision of PSD Services, Level 3 Award HABC endorsed Health & Safety in the Workplace, Level 2 HABC accredited Media and Journalist HEAT Basic Road Safety Driver Training RoSPA accredited Conflict Management, Level 1 HABC accredited Fire Safety Awareness, Level 2 HABC accredited Emergency First Aid at Work, Level 2 Award Highfield Awarding Body of Compliance (HABC) accredited Driver Training First Aid Driver Development Training RoSPA accredited Emergency First Aid at Work, Level 2 HABC accredited Armored Vehicle Driver Training RoSPA accredited 4x4 Off-road Vehicle Driver Training RoSPA accredited Basic Road Safety Driver Training RoSPA accredited 04 In 2013 we opened our first internationally accredited training center in the Kurdistan Region of Iraq. The center is used by our Iraq-wide teams to raise local national skill levels and the preparedness of our staff and to facilitate staff retention. We believe that investments such as this make us an employer of choice within the security industry in the region. In fact, many of our Kurdish staff have been with us since we began operating there in HABC is the UK and the Middle East s leading supplier of compliance qualifications and apprenticeships. It offers over 200 qualifications and is regulated by Ofqual, the Welsh Government, the Scottish Qualifications Authority (SQA) and the Security Industry Authority (SIA). We are the first private security company to receive approval from RoSPA for our driver training courses. In 2014 we established a new partnership between the Blaythorne Group and GardaWorld that enables us to offer a fully accredited Hostile Environment Awareness Training (HEAT) course to clients, delivered from a specialized center in Wales, UK. 18 GardaWorld International Protective Services GardaWorld International Protective Services 19

11 Our locations From our management and field offices in strategic locations, we are always close at hand. We have particular expertise in the Middle East, Asia, Africa and Latin America. North America Latin America Europe Middle East Management offices Consulting services Field offices Consulting services Management offices Consulting services Management offices Consulting services Canada Montreal US Boca Raton Washington DC US Canada Mexico Mexico City Colombia Bogotá Haiti Port-au-Prince Mexico Guatemala Haiti Colombia Argentina Bolivia Brazil Peru Ecuador Venezuela Belgium Brussels UK London Hereford UK Estonia Spain France Italy Poland Portugal Belgium Norway Russia Turkey Bulgaria Greece Switzerland Denmark UAE Dubai (HQ) Field offices Iraq Baghdad Basra Kirkuk Kurdistan Region of Iraq Erbil Sulaymaniyah Jordan Syria Qatar Saudi Arabia Iraq Yemen Sana a Africa Asia Field offices Consulting services Field offices Consulting services Libya Tripoli Nigeria Lagos Somalia Mogadishu South Africa Madagascar Somalia Mali Burkina Faso Algeria Egypt Morocco Afghanistan Kabul Mazar-i-Sharif Herat Kandahar Kazakhstan Pakistan China India Indonesia South Korea 20 GardaWorld International Protective Services GardaWorld International Protective Services 21

12 Middle East A focus on local staff and training Kurdistan first Our Kurdistan business has been operating continually since it was established in December It was the first international private security company in Kurdistan by several years. We pioneered the approach of using host nation (local national) staff as the core of our service delivery. This approach was followed by the industry across the whole of Kurdistan and indeed across Iraq. In one form or another, we supply services on at least one-third of the oil blocks in Kurdistan. Furthermore, through our provision of mobile security to leading oil service companies, we provide mobile security to almost every single block in Kurdistan. We have always embraced proactive collaboration with the Kurdish security forces and have been working with the Peshmerga on remote fields since We have continued this with our support of the Oil Field Protection Force (OPF) and liaison with the Ministry of Natural Resources. We are proud of our history of premium security services and believe our reputation is unmatched. We are confident that no other company will provide our clients with the level of service and quality we can offer to help make their operations in Kurdistan as successful as possible. We currently employ more than 600 vetted and trained local staff from all the main religious groups and tribes to work with our multilingual expat leadership team. Over the past 11 years, we have trained and developed more than 5,000 local staff. This has recently been boosted by our Train the Trainers program in Erbil, where we are providing certification in our security management training, which is accredited by the UK s City & Guilds training institution. Relationships built over time We are fully licensed with the Kurdistan Regional Government. Our excellent relations with senior Kurdish officials the Kurdistan Regional Government, local law enforcement, diplomatic missions, military commands and regional and tribal factions support and facilitate our operations. Unrivaled community relations capabilities As part of our security offering to our clients, we provide a contracted medical service capability, jointly to support project personnel and support communities in isolated areas. When not employed in reactive medical situations, our medics support communityfocused activities for several clients, predominantly within the oil & gas sector in Kurdistan. Over the years, this has enabled us to build up a network of contacts within rural local communities on the active oil blocks. These networks now stretch back many years and are seen as a consistent feature through a time when there have been great changes in Kurdistan. It is impossible to over-emphasize the importance of the goodwill generated by this consistent presence, coupled with the provision of a valued service to the local communities. Kurdistan Region of Iraq In 2013 we celebrated our 10th year in the Kurdistan Region of Iraq. Today, while we remain the most experienced provider of security services to the oil & gas industry in the region, we also support diplomatic missions and major telecoms and infrastructure providers. GardaWorld is the only international security company with offices in both Erbil and Sulaymaniyah. This gives a level of mutual support and redundancy capability that is unrivaled. With identical operations rooms in both cities, we have the ability to service clients throughout Kurdistan. Local knowledge 11+ years continuous operations and experience working in Kurdistan GardaWorld operations room, Sulaymaniyah 02 GardaWorld site security, Taq Taq project, Erbil GardaWorld International Protective Services GardaWorld International Protective Services 23

13 Middle East 03 Genel Energy, Taq Taq concession, Erbil 04 GardaWorld mobile security task, Erbil My recent trip from Erbil to Suli and back was handled entirely by your local Kurdish staff. The team leader was very professional and knowledgeable (and his English was excellent). He was highly effective in smoothing my visits to the three recommended hotels and obtaining the cooperation of staff there for a good look around and photographs. The team at the Suli office gave me a very good briefing and then a tour of the city pertaining to our related venues. Security manager, global engineering firm I would like to thank GardaWorld and its outstanding personnel for a job well done. We would be happy to work alongside these men again. Without them, the survey would not have been possible. Project manager, US oil exploration company I just wanted to compliment you on the excellent work your team is doing down here. They look good, act professionally and are very enthusiastic about their work. But I think that, most of all, they are always prepared to walk the extra mile. It s a pleasure to work with them. Mines and UXO company for the oil & gas industry Local expertise 700+ local national staff working across the region Safety at our core 500,000km+ of safe driving for a single client in the region during 2013 Case study Providing support to Genel Energy since 2005 We provide a wide range of security services for Anglo- Turkish oil company Genel Energy throughout Kurdistan. Genel has long been the market leader in Kurdish oil exploration, operating the largest-producing field in the region as well as several other producing fields and exploration blocks. Taq Taq We are the sole private security provider at Genel s largest project in Kurdistan and the largest working field in the region, the Taq Taq oil field to the east of Erbil. Since December 2005 we have been providing a full suite of security services at the Taq Taq project, from security management, consultancy and oversight to journey management, local liaison and access control. After the first well was spudded, we began providing perimeter security and access control, drill and rig-site security, roving patrols throughout the site, a dedicated medical team and clinic and a permanent onsite expat management team. Over the past several years, the project has evolved from a small fly camp of 30 personnel during the initial seismic phase, into a large-scale oil production facility consisting of 22 wells with a central processing facility and tanker-loading station. The total number of project personnel has passed 500 on several occasions during the project s history, and the GardaWorld security team currently consists of around 200 security professionals. Developing local staff One of our most crucial successes on the Taq Taq project has been the expansion of our local personnel, with the vast majority of project staff originating from the local area. At Taq Taq and across all of our operating regions, we have found that the level of community integration that this approach offers can be invaluable to the security of a project. Not only does it mitigate against potential disputes with the local population, but it also serves as an unparalleled source of local intelligence. In addition to our growing number of local personnel, we liaise closely with local law enforcement and emergency services, various civil authorities and, of course, the Kurdistan Regional Government and security forces. Corporate social responsibility Corporate social responsibility (CSR) is of the utmost importance to both Genel Energy and GardaWorld. As part of our turnkey security solutions, the project s dedicated medical teams provide much-needed medical services to the local community, free of charge. Every week our expat medics accompanied by a local doctor travel to remote villages around the Taq Taq area to conduct primary-care medical treatment and provide crucial supplies. This medical and CSR capability is currently unmatched by any other security provider or organization in the region and offers our client significantly improved relations with the local rural community. 03 GardaWorld s team provided me with a safe and comfortable trip on my first trip to Kurdistan. Throughout, not only did they provide security but I highly recommend their local knowledge and information that made my work run in a smoother fashion. I cannot thank them enough for their work and insight and understanding of my work. Exploration geologist, oil company GardaWorld International Protective Services GardaWorld International Protective Services 25

14 Middle East Relationships built over time We maintain excellent relations with key institutions in Baghdad, various diplomatic missions, the United States Agency for International Development (USAID), the Iraqi government, law enforcement agencies and the Iraqi Army and Ministry of Oil. We are the first private security company in Iraq to achieve a 100% compliance rating from the Iraqi Ministry of Interior, which oversees all aspects of private security companies operating in the country. Risk management at the core of our operations We manage our work in Baghdad through a permanent full-time operations center that has the ability to monitor countrywide communications and vehicle tracking devices linked to the Baghdad Operations Command. Through this center we have maintained comprehensive incident databases that support our risk-mapping with detailed trend and statistical information. Within the International Zone we maintain a dedicated risk management team that provides up-to-the-minute threat-monitoring information, reports and client briefings. Central Iraq We have operated in Baghdad since 2003 as a key provider of security and risk management services to the diplomatic sector, including providing expatriate Protective Security Detail (PSD) services for the British Embassy. Our operations span the Central Iraq region from the south of Kirkuk to the north of Naziryah GardaWorld operations room, Baghdad 02 GardaWorld dog handler, Baghdad Our operational HQ in Baghdad is housed in a selfsufficient and secure compound in the International Zone. The office is run by our local Country Management Team and houses more than 100 of our expat personnel and several clients. Our diplomatic contracts allow us to be one of the few security companies that can operate out of the International Zone GardaWorld International Protective Services GardaWorld International Protective Services 27

15 Middle East Before I leave the post tomorrow, I want to thank all of you basically for keeping me safe for the past nine months! I am well aware of the amount of work that goes on behind the scenes for Red Zone moves. We are all fortunate that we can sleep soundly having the Gurkhas on duty here. [Your team s] constant good cheer also adds greatly to the quality of life on the compound. Not only have I been hugely impressed by their professionalism, but I ve also greatly enjoyed their company, and regard many whom I ve got to know as good friends. It has been a privilege working with you all. Project manager, British Embassy, Baghdad 2,895,984 work exposure hours in 2013 zero lost-time incidents, reporting period 2012/ ,000+ tasks completed to date 500+ staff in Baghdad I had a wonderful experience during my stay in Baghdad Green Zone. Security-wise, I was amazed by the professionalism of your security team inside and outside the zone. Regarding the accommodation, it was also perfect and the team (chef and housekeepers) were professional. Engineer, global telecoms company GardaWorld Gurkha guard on duty, British Embassy, Baghdad Case study The UK Foreign & Commonwealth Office (FCO) in Iraq In July 2006, GardaWorld assumed responsibility for the FCO s static security services in Iraq, initially across four locations two in Baghdad, and one each in Erbil and Basra then moving to one location as the FCO consolidated its operations. In January 2010, we were awarded a two-year contract for the mobile security component, protecting diplomatic staff as they travel around the country, again taking in Basra and Erbil, and becoming the sole commercial provider of security services to the FCO in Iraq. As a measure of our success, in March 2012 the FCO awarded GardaWorld the contract to also provide the mobile security detail for the British Ambassador and the Defence Attaché a sensitive role that until this time had been carried out by the British Royal Military Police. This was the first time a commercial entity had managed the Ambassador s security detail in Iraq. Static security With a constant flow of people in and out of the UK FCO site in Baghdad s International Zone, our security staff of around 150 former British and Indian Army Gurkhas provide point security, entry control, explosive detection dogs and search capabilities. To ensure cultural sensitivity and improved communication skills, the team includes a number of Arabic-speaking personnel. Every member of our team has gone through a rigorous interview and screening process that tests their health, language and security skills. This partnership has grown as the FCO s role has grown, and now takes responsibility for a number of international organizations as well as the FCO: the European Union, the World Bank and the Canadian and Danish embassies all have staff working in the complex who are protected by GardaWorld. Mobile security Our mobile security operation is carried out by around 100 in-country staff, all with military or security backgrounds, from NATO countries. The Armed Protection Teams (APTs) are made up of six men across three vehicles, with capacity to move two to four clients per team. Backing up the APTs are communications experts, administrators and resource and logistics managers, as well as local staff acting as venue assessors and providing operational oversight and early warning to the mobile teams. Given the nature of our clients business (we also work in Baghdad with the European Union), we are licensed to make use of Electronic Counter Measures, which further improve the security of our operations. The project requires close coordination not only with the FCO but also with FCO contractor personnel, Iraqi local, regional and central government, and Iraqi security forces. This role is conducted by our Regional Director and our Operations Manager, who oversee all of our Iraq operations. Continuous training Our Baghdad operations, both static and mobile, require the very best of our staff. To ensure that they are always prepared, we conduct continuation training in-country. This involves fitness tests, dry drills practice, closeprotection training and crossover scenarios. We also train staff to understand what they can do and recognize what they can t do. GardaWorld was the first private security company to achieve a 100% compliance rating from the Iraqi Ministry of Interior, an achievement that we are proud of and a standard which we intend to maintain. We also make great efforts to ensure that our clients personnel are prepared for the unexpected. We provide HEAT (Hostile Environment Awareness Training) for all staff, both before and during their time in-country, as well as emergency medical and communications training. The aim is that if the unexpected does happen, every member of the mobile team understands and can carry out their role GardaWorld International Protective Services GardaWorld International Protective Services 29

16 Middle East Southern Iraq We have been operating in Basra since 2004, serving our diplomatic clients. In 2010 we committed to significantly increase our presence in this expanding market by investing heavily in infrastructure and an armored vehicle fleet, which continues to grow. This major investment in assets is not only an indication of our appetite for the Basra market, it is also a measure of our ability to support the growing project requirements and needs of our clients. Secure client accommodation We offer secure accommodation at our airport camp located next to Basra International Airport. From this location, we also maintain operations rooms, offices, a full advanced life-support Medical Emergency and Response Team (MERT) and staff accommodation. Our accommodation offer includes the option for additional overhead protection. Relationships with key Basra institutions We maintain excellent relations with key institutions in Basra, including the Basra Operations Center, various diplomatic missions, USAID, the Iraqi government, law enforcement agencies, a number of military commands, the Ministry of Oil, the South Oil Company and various tribal influences. Our established in-country infrastructure and expertise, developed over 11 years of continuous operations, have passed international oil company minimum standard audits in Basra GardaWorld mobile security teams out on task, Basra oil fields 02 GardaWorld operations room, Basra 03 GardaWorld security team preparing for a client movement, Basra 30 GardaWorld International Protective Services GardaWorld International Protective Services 31

17 Middle East 2,490,192 work exposure hours in 2013 Safety at our core Dedicated Medical Emergency Response Team (MERT) provision in Basra Case studies Schlumberger We have been providing security services to Schlumberger one of the world s largest oil field services companies throughout Basra and Southern Iraq since September Our project covers a vast geographic area and includes perimeter security and access control at the main base camp; drill and rig-site security at multiple locations; roving patrols; a dedicated medical team; and a permanent onsite expatriate management team. We are responsible for moving Schlumberger project personnel with full mobile security and journey management in support of their projects on the oil fields of Southern Iraq. We currently have 30+ Protective Security Detail (PSD) vehicles continually deployed on this project. Lukoil We have just arrived back from Basra and I thought that I would drop you a line to let you know how pleased we were with the security and assistance provided by GardaWorld in Iraq. The briefing in London meant that we were well prepared for events on the ground. We felt that we were safe at all times and we managed to achieve more than we anticipated in the field, which was due to the assistance provided by your teams. Specialist oil & gas services support consultancy In 2014 we were awarded two significant mobile and static security contracts for Lukoil s project in West Qurna-2. These contracts will see GardaWorld deliver an initial 16 PSD teams as well as static security for four Lukoil sites, all supported by a dedicated GardaWorld operations management team. The project has great potential for growth over the coming 12 months. As the relationship develops with Lukoil, we look forward to expanding to meet the client s operational needs. Tekfen Tekfen Engineering is a multidisciplinary engineering company that renders all design and consultancy services required for the development of complex industrial, infrastructure and transportation projects. We have been working with Tekfen in Basra since We provide mobile security and journey management in support of its projects on the Rumaila oil field. We currently have more than 12 PSD teams deployed over several project sites. 32 GardaWorld International Protective Services GardaWorld International Protective Services 33

18 Middle East Yemen Our business was established in Yemen in In 2011 our local operations were enhanced by the addition of our local partners. From our dedicated management office in Sana a, we maintain our operations center, office and staff and client-secure accommodation. Our unique experience and relationships afford us a relevant level of operational patronage and support in Yemen. We are the most experienced provider of security services to the diplomatic, oil & gas and development sectors. We have ongoing projects supporting several commercial clients, including those within the power generation, communications and infrastructure development sectors. Our vetted and trained local staff, which includes members of all of the main religious groups and tribes, work with multilingual expat team leaders. We maintain strategically located Quick Reaction Force (QRF) teams with medical trauma capability, which can be called upon in the event of an incident. GardaWorld office, Sana a Case studies Security training We were selected by a Yemeni security company to train its security team, supported by the Ministry of Interior. Two of our trainers delivered the training in Sana a over a period of six months. The courses take staff through all of the training that our international expats receive. Support to USAID partners We support a USAID implementing partner in its delivery of an Asia and Middle East Economic Growth Best Practice (AMEG) project throughout Sana a and Aden. We provide all project-related security services, including a dedicated Security Manager, a Protective Security Detail (PSD) team, an armored vehicle, meet-and-greet and translation services. The project includes management of all security services and mission procedures. I just wanted to say thanks to you both, as well as your team, for providing excellent and professional service to our team on their Yemen trip. Your assistance was and is very much appreciated. We know we can rely on you in the future if more trips to that region of the world are called for. Director, global publishing firm vetted and trained local national staff, supported by our local partner teams across Sana a and Aden years of continuous in-country experience Infrastructure sector support We provide PSD, mobile and static security for a number of infrastructure companies and their service providers throughout Yemen. A European embassy Our Sana a team has conducted armored vehicle familiarization for 10 embassy staff. Our B6 armored vehicle familiarization course is designed to increase the students understanding of armored vehicle capabilities, problem areas, vehicle dynamics (forces acting on a vehicle) and hazard perception thereby enhancing their armored vehicle driving skills. 34 GardaWorld International Protective Services GardaWorld International Protective Services 35