Managing Travel Security Risks. Keeping your business travellers safe
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1 Managing Travel Security Risks Keeping your business travellers safe NBTA- Monday 27 th May 2013, OSLO Andy Gibson Ricus GROENEWALD Director, Offshore & Maritime Director of Assistance International SOS International SOS
2 Recent World Events 2010 & 2011 Ash cloud affecting all of Europe due to Icelandic volcano Jan 2011 Protests in Tunisia Jan 2010 Earthquake in Haiti Mar 2012 Coup in Mali Mar 2013 Coup in CAR Feb 2011 Civil War in Libya Jan 2013 Algeria 2012 Hurricane Sandy Jan 2011 Unrest in Ivory Coast Jan & Nov 2011 Regime change and unrest in Egypt Nov 2012 Israel / Gaza conflict Sep 2010 Riots in Mozambique Mar 2011 Civil unrest / conflict in Syria 2008 Terrorists attack Mumbai, India Feb & Mar 2011 Protests in Bahrain Mar 2011 Earthquake & tsunami in Japan 2011 Earthquake Christchurch, NZ 2009 Terrorists attack Jakarta, Indonesia
3 January 2011 and now
4 Travel Risk Management Awareness Injuries are among the leading causes of death and disability in the world, and they are the leading cause of preventable deaths among travellers. Worldwide 1.2 million people are killed each year in road traffic accidents and as many as 50 million more are injured. Source: World Health Organization "Injury: A Leading Cause of the Global Burden of Disease", 1999
5 Common Issues Natural Disasters Coups Insurgency Opportunistic Crime Piracy Terrorism Kidnapping Lawlessness War Civil Unrest Medical Illness Hijacking Threats Extreme Weather Dengue Typhoid Fever Imprisonment Travel-related infections Air Quality Language and cultural barriers Hepatitis Airline Catastrophes Vehicle Accidents Immigration & Visas Rural Isolation
6 Legal and Security experts have observed that organisations devote far more attention to health and safety procedures in the permanent workplace than outside it, even though this is where potentially the greater risk lies. Statistically the risk outside the office of injury and death is 2-3 times greater than in the permanent workplace.
7 Duty of Care - Definition Duty of Care refers to a broad culture in which employers care about the health, safety, security and well-being of their travelling employees (and their dependants) and develop and deploy appropriate travel risk management approaches to protect them from possible harm. Professor Lisbeth Claus PhD. SPHR, GPHR Author of Duty of Care and Travel Risk Management Global Benchmarking Study
8 Threats Ø Legal risk Ø Duty of care/health & safety legislation Ø Corporate manslaughter legislation Ø Data protection regulations Ø Illegal activity by travellers Ø Risk to personnel Ø Security Ø Safety Ø Health Ø Risk to data / equipment Ø Protecting data carried by employees Ø Protecting data collected about employee Ø Lost, stolen or damaged baggage, equipment and personal items Ø Reputational risk Ø Failure in duty of care to employees Ø Brand damage Ø Misuse of travel expenses Ø Unethical conduct by travellers Ø Financial risk Ø Financial penalties of exposure to legal risk Ø Misuse of travel expenses Ø Risk to productivity / trip effectiveness Ø Lost, stolen or damaged equipment and documents Ø Inadequate technology / support Failure to meet immigration requirements
9 Duty of Care - Employer obligations Ø Method and standard of travel for work purposes Ø Accommodation while travelling for work purposes Ø Safety (tools, equipment etc) Ø Security Ø Insurance coverage Ø Physical and Mental Health and Wellbeing Ø Spread of communicable diseases.etc
10 Travel Risk Management Awareness 38% said they never do any research on the countries they visit 78% said they never carry an emergency phone number 86% of travellers believe that their firm has a legal obligation to support them while abroad 50% would consider taking legal action in the event of an emergency being mishandled
11 Travel Risk Management Influencing Factors Travellers profile Destinations, frequency, risk area? Office / Project locations Current and future Company structure Centralized vs. Decentralized HR / SHE / OPS department Expectations of employees Expats profile Location, family, duration? Business Organisation Company profile CSR / Duty of Care?
12 Travel Risk Management Ø Travel Risk Management (TRM) is a proactive, risk-based programme that establishes a clear and sustainable framework for an organisation to mitigate the myriad of risks associated with international travel and assignments. Ø Policies and procedures approved by Senior Management Ø Prepares your people for travel your organization to support them
13 Tools for Planning Medical Occupational Health Review Site Health Review Individual Risk Health Services Security Travel Security Programme Travel Security Evacuation Planning Country Risk Forecast
14 Tools for Managing Ø Ø Ø Manage Global Mobility Ø Travel Security Management Service Ø Occupational Health Services Communicate, Educate & Train Ø Medical and Security Training Ø E-Learning & Webinars Ø Websites and subscription services Ø Automated Pre-Travel Advisories (Health and Security) Track Ø TravelTracker Ø Active monitoring Ø Active tracking Ø Ø Inform / Advise Ø , SMS, 2 way SMS Ø Proactive Ø Alerts & follow up alerts Ø Crisis Centre Ø Client Liaison Group Ø Evacuation Monitor Advise, Assist & Evacuate Ø Medical and Security Assistance Ø In country assets and Incident Management Teams Ø International SOS Clinics
15 Report Travel Risk Management Prepare Act Educate Support Comply Recommend Inform Track
16 Prepare
17 Track
18 Comply
19 Advise Ongoing Travellers in country kept updated with latest information and advice
20 Tools for Checking Reports
21 Inform
22 Summary
23 Steps to Success Implementing Risk Management: Assess the level of risk in your travellers environment; Prepare your travellers and your organisation for travel and to respond in the event of a crisis; Be aware of what a successful outcome should look like.
24 Quick Wins to Get Started Know where your staff is traveling to or residing Traveler itinerary data; Travel Management Company Global mobility data Consider employee profile Novice to experienced ( cowboy ) travelers/ expatriates Crossing borders (nonhome countries) Identify growth areas New projects (RFP stage); M&A; New clients; New projects divisions; Company events; Board meetings; New grants Investigate threats Exemplify real incidents that have affected your staff Security, RM, OH&S, Travel, Global Mobility on front-lines Understand what sources are available to you Government sites Intl.SOS website WHO / CDC 2012 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.
25 Security Involvement during In Amenas Overview Once alerted to the incident, TSS undertook internal escalation and prepared for IMT (Incident Management Travel Team) Security deployment. Initial approach was Management Security Lead with Medical Supporting became Medical Lead Focus Intimate support Service to those clients directly involved, contingency support to those not directly involved but (TSMS) assessing options to depart Algeria. Combined Medical and Security IMT deployed to Algiers meeting with clients with presence in Algiers and Hassi Messaoud tying in Plan of Action to support client evacuations information source back to Crisis Management platform Security and Medical support to British Government flight Security and Medical reception support at ports of arrival Travel Security Awareness Training Evacuation Planning
26 Active Client Support during the crisis Control Risks Response embedded at company HQ & CMT International SOS participated in daily HQ CMT meetings Pre-positioning of Air Ambulance to increase response time. Evacuation by Air Ambulance from In Amenas to Norway Standby Nurse & Security consultant at Stanstead airport for deployment to Algeria Control Risks reception support at Gatwick International SOS Doctor deployment in Algiers Identify charter flight options for in country security evacuation to Algiers Deploy daily standby Air Ambulance resources dedicated with an activation time of 2-3 hours Deployment of Doctor and Nurse and ground ambulance to Gatwick airport Coordinating the repatriation of mortal remains charter flights from Algiers Trauma counselling International SOS Doctor deployment for bed side review of injured employee admitted in London International SOS Doctor visit to Fleet, UK to support family of unaccounted employees
27 International SOS standby Air Ambulance network
28 Questions and Answers
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