UPS Rate and Service Guide Daily Rates Effective

Transcription

1 UPS Rate and Service Guide Daily Rates Effective

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3 One Integrated Company. An enterprise that s integrated, innovative, and global. A system that s flexible, reliable, and smart. A company that speaks to the needs of your organization. Where people, information, and equipment come together to make your reach nearly limitless and your operations virtually seamless. Where shipping and consulting services, financing options, and progressive technologies keep the flow of goods, information, and funds moving at the pace you want. UPS. We ll work for your business. 1

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5 Prepare Your Shipment. The ins and outs of boxes and labels getting your package ready. Packaging Guidelines Special Packaging Needs 11 UPS-Provided Packaging 1 UPS Packaging Supplies 1 Process Your Shipment. Express or Ground? Select your service, then figure out the zone and rate. Determine the Service Option 18 Determine Weight and Size 0 Determine the Zone Domestic Export 5 To Canada 7 Import Freight Collect 8 Essential Information. The rest of the story tracking, billing, and business solutions. Track Your Shipment 1 Understand Your Bill 1 More Business Solutions 18 Terms and Conditions 150 Index 157 Determine the Rate Domestic UPS SonicAir 5 UPS Next Day Air Early A.M. UPS Next Day Air UPS Next Day Air Saver 30 UPS nd Day Air A.M. 3 UPS nd Day Air 38 UPS 3 Day Select UPS Ground Commercial UPS Ground Residential 50 UPS Hundredweight Service 5 Export UPS SonicAir UPS Worldwide Express Plus SM UPS Worldwide Express SM UPS Worldwide Expedited SM 8 UPS Worldwide Express Plus SM to Canada 78 UPS Worldwide Express SM to Canada 78 Export (continued) UPS Worldwide Expedited SM to Canada 80 UPS Standard To Canada 8 Shipment Pricing 85 Import Freight Collect UPS Worldwide Express Plus SM 9 UPS Worldwide Express SM NA19 UPS Worldwide Express SM 9 UPS Worldwide Expedited SM 9 UPS 3 Day Select SM From Canada 100 UPS Standard From Canada 10 Shipment Pricing 103 Value-Added Services 10 Automated Processing 11 Manual Processing 117 Other Charges 131 Service Restrictions 13 Access to UPS 138 3

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7 One Synchronized Flow.The hum of business. It s a sound we love. What creates it? The well-timed, just-right blend of individual skill, smart technology, operational precision, and synchronized transactions working together every day to keep things constant constantly moving, constantly evolving, constantly adapting to new challenges. You can count on all phases of our business delivery, consulting, finance, e-commerce to keep things humming for your business. Prepare your shipment in just a few well-orchestrated moves. 5

8 Packaging Guidelines Note: To prepare packages for UPS shipment, you can use your own packaging or containers available from UPS. We offer a variety of containers free of charge for UPS Air Services. We also offer corrugated cartons and packaging materials for purchase. UPS Packaging Supplies may be billed to your UPS account or a major credit card. Terms and conditions will apply. For either of these options, please visit Supplies at ups.com. Shipping Checklist Make sure you: Use a rigid box with flaps intact. Remove any labels, Hazardous Materials indicators, and other shipment markings from the box. Wrap items separately. Use adequate cushioning material. Use strong tape designed for shipping. Do not use string or paper over-wrap. Use a single address label that has clear, complete delivery and return addresses. Place a duplicate address label inside the box. Note: A double-wall container should be used for an item(s) weighing more than 80 pounds. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. Step-by-Step Simply by observing a few basic principles when preparing your shipment, you can help ensure that your package travels safely to its destination. The four steps outlined here cover the key considerations in packing most articles with care. 1. Use a corrugated box. Use a new or almost new corrugated box. The more a box is used, the more it loses its original protective qualities and may not adequately protect your shipment. If you must reuse a box, make sure it is rigid and in excellent condition with no punctures, tears, rips, or corner damage, and that all flaps are intact. Shoeboxes, gift boxes, or other paperboard boxes are not recommended. Remove old address labels, Hazardous Materials indicators such as diamond labels and markings, as well as delivery markings and bar codes from the previous shipment. UPS recommends choosing a box strength that is suitable for its contents, based on the UPS Box Strength Guidelines. Never exceed the maximum gross weight limit for the box, which is printed on the Box Maker s Certificate on the bottom flap of most boxes. After years of testing and analysis, engineers at the UPS Professional Services Package Lab (see page 11) have developed box strength specifications for single-package distribution. Refer to the chart on the following page for recommendations in determining the proper size and maximum gross weight limit of a box. Follow these steps when using the UPS Box Strength Guidelines chart to select the most appropriate box for your shipment. 1. Weigh items to be shipped.. Measure and add together the length, width, and height of the box. 3. Select the appropriate row where the criteria in both columns A and B are met.. Use column C to identify the recommended Bursting Test strength box. Or, use column D to identify the recommended Edge Crush Test strength box. At least one of these specifications can be found on the Box Maker s Certificate.

9 Step-by-Step (continued) UPS Box Strength Guidelines A B C D Maximum Weight of Size Limit of Bursting Edge Crush Contents Box (inches) Test Test (ECT) (lbs.) L + W + H (lbs. per sq. in.) (lbs. per in. width) SINGLE-WALL CORRUGATED CONTAINERS NA DOUBLE-WALL CORRUGATED CONTAINERS NA The above box strengths are only guidelines to help assure the containment and protection of products transported through single-package distribution environments. They are not to be considered packaging specifications, and all packaged products should be tested in accordance with industryrecognized performance tests to ensure the most appropriate level of product protection is achieved.. Provide internal protection. It s important to cushion the contents of your package properly. Wrap each item separately. Fragile articles* need suitable separation from each other and from the corners, sides, top, and bottom of the box. Each item should be surrounded by at least two inches of cushioning and be placed at least two inches away from the walls of the box. This will prevent product-against-product damage and protect the contents from shock and vibration which can pass from the outside of the box to the contents. Proper cushioning material, combined with a strong outer container, will protect your shipment. Use enough cushioning material to ensure that the contents cannot move when you shake the box. The following materials can be used for cushioning and protection: Air-encapsulated plastic (bubble pack) Designed to protect and cushion lightweight items. Use multiple wraps/layers to ensure product is completely protected, especially around corners and edges. Inflatable packaging (air bags) Used primarily as void-fill material for lightweight items. Can be preformed to provide proper cushioning performance for specific products. Extreme hot or cold temperatures may affect the ability of air bags to provide adequate product protection. Not recommended for items with sharp corners or edges. Expanded polystyrene peanuts Used primarily as void-fill material for lightweight items. Overfill the box with peanuts, then gently close the flaps and seal. Due to the shifting and settling properties of peanuts, it is recommended that a minimum of three inches of cushioning be used around the contents. Not recommended for use with flat, narrow, or dense products that may migrate to the edge or bottom of the carton during transit. *Fragile objects such as electronics, glass, ceramics, and artwork may require special packaging for safe shipment; these packages may require added cushioning or a double box. For assistance with packing fragile objects, contact the UPS Professional Services Package Lab at package_testing@ups-psi.com or call Prepare. Packaging Guidelines 7

10 Packaging Guidelines Step-by-Step (continued) Engineered foam enclosures Should be preformed for specific products for proper cushioning performance. Materials may include expanded polystyrene, polyethylene, polypropylene, or copolymers. Foam-in-place (a foam, sprayed into the box or mixed in packets, that expands and forms a protective mold around contents) Provides good cushioning when foam is evenly distributed around the contents. Select appropriate density of foam to meet packaging needs which can range from void-fill application to high-performance cushioning. Corrugated board Can be laminated together to form blocks or pads, which are useful for blocking and bracing items inside the box. Can also be die-cut, slit, or scored to form trays, partitions, or liners to increase package strength, improve performance, or separate items from each other within the package. Not recommended for fragile items. Paper cushioning (multilayered paper padding) not newspaper Ideal for wrapping medium-to-largesized, non-fragile items and those that may require moisture absorption. Excellent for void fill. Crumpled kraft paper not newspaper Used primarily as a void-fill material for light-to-medium-weight, nonfragile items and items that are suitable for such packing materials. To enhance performance, it is recommended that the paper be tightly crumpled. Use at least four inches of paper around and between the contents. Ensure that there is at least four inches of packing on all six sides of the box. Clothing, blankets, and pillows are not proper cushioning materials. 3. Close it securely. Proper closure is just as important as adequate cushioning. To close a box securely, apply three strips of tape to both the top and bottom of the box, so the middle and two edge seams are sealed (see illustration above). Use a strong tape such as the types described below: Pressure-sensitive plastic or nylonreinforced tape Use a tape at least two inches or more in width. Generally, the easiest, most convenient tape to use. It is versatile because it will adhere without water and can stick to a variety of surfaces and shapes. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 8

11 Step-by-Step (continued) Water-activated reinforced tape Use 0-pound grade tape at least three inches wide. Reinforced fibers in the tape provide additional strength, making it less susceptible to splitting or tearing. Caution: Adhesion to the container may be affected by elements such as high humidity, wetness of tape, or dust. Do not use masking, cellophane, duct, or water-activated paper tapes; also, do not use string or paper over-wrap.. Use proper labeling. For timely and accurate delivery, keep these points in mind when labeling your package: Always include the receiver s ZIP Code with the complete address. For international shipments, include a contact name, telephone number, and postal code. number must be included on the label. A package addressed to a P.O. box may experience delays and will not be covered by any UPS Service Guarantee. An Address Correction charge also will apply. Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted by UPS. Include the suite, apartment, or unit number, if applicable. Failure to do so may subject the shipper to an Address Correction charge. Place the shipping label on the top of the box. To avoid confusion, place only one address label on the box. If using a packing slip, place it on the same surface of the box as the address label. Do not place the label on a seam, edge, closure, or on top of sealing tape. Remove or cross out old labels or markings. Always include your complete return address including full street address and ZIP Code. For international shipments, include a contact name, telephone number, and postal code. Place a duplicate label or other form of address information inside the package. Note: If using a mailing tube, place the label horizontally, with the sides of the label pointing toward the ends of the tube, so the bar code can be scanned. If labeling an irregularly shaped item, make sure the label is placed on a flat surface to allow for scanning. Note: The smart labels produced by UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, and UPS OnLine Compatible vendor shipping systems include bar codes and routing codes that help ensure accurate routing and prompt delivery of your shipments. In addition, the use of smart labels allows for fast access to tracking and delivery information. Prepare. Packaging Guidelines Make every effort to obtain a street address. If you do use a P.O. box address, the recipient s telephone 9

12 Packaging Guidelines Note: Visit Supplies on ups.com or call PICK-UPS to request Heavy Package stickers. Guidelines For Packages Weighing More Than 70 Pounds Packaging materials need to be evaluated carefully for packages weighing more than 70 pounds. Boxes need to be of strong construction, preferably with seams that are stitched or stapled, not glued. Check the strength of the box by checking the Box Maker s Certificate to make sure the size limit and gross weight limit are not exceeded. For recommendations on determining the proper size and maximum gross weight limit of a box for individual package shipments, refer to the UPS Box Strength Guidelines chart in Step 1 on page 7. Use new boxes whose strength has not been compromised by humidity or prioruse wear and tear. Seal with heavy-duty tape, preferably reinforced, by applying three strips to both the top and bottom of the box so the middle and two edge seams are sealed. Dense cushioning material is a must. Expanded polystyrene peanuts and crumpled paper are not acceptable because they crush and shift under heavy loads. Customized corrugated board or engineered foam enclosures are more suitable and reinforce the rigidity of the outer box. A UPS Heavy Package sticker is required whenever you ship packages weighing more than 70 pounds. Place the sticker to the right of the address label, and write the package s weight in the white box. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 10

13 An accelerometer was The attached resultant to g-force the front levels Requested of the are CRT as By: follows and John the (drops Doe monitor 1-): was packaged in District: SNE the original packaging and subjected to instrumented drop testing. The monitor was dropped Region: Northeast in its normal orientation Drop (drops No. 1D-D) N Pressure and in a vertical g-force orientation (screen facing downward, drops 1E-E) with the following 1 results: 110 PSI Product: 1 Computer Monitor Model 13XYZ 15 PSI 19 Breakage of the monitor (breakage defined as the Package Weight: 37 pounds Factory Package: Yes 3 10 PSI 3Test Laboratory monitor being unable to be powered up) occurred Drop No. Height g-force Drop Kenosia No. Avenue 300 Number PSI of Items: 33 1 Height g-force Capacity: N/A Danbury, CT at 0810 the 8 g-force level. A second monitor was tested 1D " PSI 39 1E to narrow the " g-level at which damage can occur. D 30" 00 Container PSI Style: 8 Regular E The results Slotted 30" are Container as follows (RSC) 3 (drops 1B-3B): Normal Orientation Certification: 51 ECT Vertical Orientation Drop No. N Pressure g-force Corrugation: Vertical Based CB-flute on the fragility testing results, damage can 1B 0 PSI Testing Information Test Control Mfg s Number: Joint: Glued expect to occur at approximately 0 g s in its normal B 310 PSI An inspection Closure: Wide shipping Crown Staples orientation (Bottom) on a / " bottom PS Tape panel (Top) drop. International Safe Transit Association 3B 350 Additional PSI of the Testing interior 0 Application: Performed Multiple (Bottom) / Multiple (Top) (ISTA) Project 1A Compression: components Dimensions: No Vacuum: 1 x No x 0 (L x W x D, inches, OD) Vibration Time: minutes A wooden Bridged mold was Impact: fabricated of the Nomonitor Other: simulate N/A Torque: the monitor No being Frequency: CPM shipped in a vertical ECT: position revealed No and that Environmental: was subjected to Nofragility testing Drop Height: inches with the following Burst: results a heat Nosink Climatic: No Packaging (drops Description 1C-C): No. Of Drops: Burst Results: (yellow N/Aarrow) The is monitor positioned is contained in a poly bag and centrally Results Drop No. N Testing was terminated Pressure located close within proximity g-force the shipping container by four molded 1C 350 expanded PSI to the CRT. polystyrene 1 (EPS) after edge the th protectors drop. The positioned See Appendix A for comments and recommendations. C 50 along PSI During the no. shipment 1-5, 5 1-, 3-5 monitor and 3- was edges. able to A molded be 3C 550 EPS PSI plank is positioned between powered the up, gimbal however and monitor in its normal C 700 casing. PSI An instruction 8 manual the color and pattern power cord was are also orientation, downward movement of the packaged monitor can create a cantilever effect which contained in separate poly disrupted bags. as shown in the following example: can cause the CRT to come into contact with the heat sink and crack the circuit board. It is recommended that a diagnostics test be performed on the circuit board containing the heat sink to determine if this is the point of failure. An inspection of the bottom molded EPS foam edge protectors also revealed a low amount of load bearing area for the monitor (colored in blue) and a ridge along the bottom front edge protector (blue arrow) on which the gimbal is positioned which can allow shock forces to be directly transmitted to the monitor. Comments / Recommendations: To possibly prevent monitor damage, the following is recommended: For Lab Use Only: /3/97- (SLS) 1. Redesign the heat sink so that there is a minimum 0.5" distance between the heat sink and CRT by either relocating the heat Before sink Testing or cutting away a section of the heat After sink Testing at a 5º angle to allow for the minimum 0.5" space distance.. Redesign the foam edge protectors so that the monitor is shipped face down. 3. Increase the amount of foam load bearing area for the bezel (when designing the packaging for the monitor to be shipped face down).. Allow a minimum 0.75" clearance between the base of the gimbal and any packaging material (the molded EPS plank should remain to restrict the movement of the gimbal). Packaging Engineer Signature: SHIPPERS INTERNATIONAL (13) TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ SHIP TO: JOHN SMITH (987) ABC COMPANY SHIPPERS INTERNATIONAL (13) TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ SHIP JOHN SMITH TO: (987) ABC COMPANY 13 MAIN STREET 1 LBS 1 OF 1 LBS 1 OF SHIPPERS INTERNATIONAL (13) TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ SHIPPERS INTERNATIONAL (13) TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ LBS 1 OF JOHN SMITH (987) ABC COMPANY BUILDING 3 FLOOR 13 MAIN STREET Package Lab One UPS Way Hodgkins, IL 055 Customer: ABC Company A wooden mold was fabricated to duplicate the bottom molded EPS edge protectors and the monitor 13 was Main subjected Street to fragility Test Control Number: 9519 testing at incremental g-force levels in Anywhere, its normal USA shipping Date Tested: /3/97 orientation (note: a new monitor was used for testing after each Shipper Number: 135 Previous Test Number: N/A damage was detected). Previous Test Date: N/A SHIP TO: JOHN SMITH (987) ABC COMPANY 13 MAIN STREET 1 LBS SHIP TO: 1 OF Special Packaging Needs If you ship the following items, consider their special packaging needs. Irregularly Shaped Items and Bare Metals Tape the address label on a flat surface of the item being shipped. Cover the label with clear tape. Do not use flying tags. Blunt all sharp or protruding edges with taped-on, corrugated cardboard pieces. Protect the surface of the item as needed. An Additional Handling charge will apply. See page 131 for details. Fabric and Wallpaper Rolled goods travel best when shipped in corrugated boxes. If a fabric or wallpaper roll is shipped in a bag, it is recommended to use a bag with a minimum thickness of six mils. Make sure the bag is tightly wrapped and taped against the roll to reduce the risk of tearing. A tail on an item shipped in a bag must be compressed to the body of the item using tape. Place the address label on a flat surface of the item being shipped. Place duplicate address labels inside cores or between top layers of material. An Additional Handling charge may apply. See page 131 for details. Tires Apply a wide band of pressure-sensitive tape through the center and completely around the body of the tire so that the tape is attached to itself. Attach your address label to the tape band where it covers the tread. Cover the entire label with clear tape. An Additional Handling charge will apply. See page 131 for details. Bundled or Strapped Boxes Only same-sized boxes may be strapped together. Use a minimum of four crisscrossed bands, two in each direction. An address label must be placed on each box. When strapping boxes together, each box must be strong enough to hold the total weight of the strapped bundle. For example, if two 0-pound boxes are banded together into an 80-pound package, both components should be in boxes with at least an 80-pound weight capacity. An Additional Handling charge may apply. See page 131 for details. UPS Professional Services Package Lab The UPS Professional Services Package Lab helps customers find effective and cost-efficient packaging for products. Packaging engineers evaluate the current or proposed package, conduct a variety of industry-accepted tests, and prepare a written report that recommends modifications to improve performance, economy, and efficient use of materials. The package lab also monitors the latest developments in package-testing research worldwide. Contact your UPS account executive or the package lab at package_testing@ups-psi.com, or call for details. BUILDING 3 FLOOR 13 MAIN STREET SALT LAKE CITY UT UPS GROUND UT TRACKING #: 1Z 13 5E Z 13 5E BUILDING 3 FLOOR SALT LAKE CITY UT UT UPS GROUND TRACKING #: 1Z 13 5E Z 13 5E Appendix A (con t) BUILDING 3 FLOOR SALT LAKE CITY UT UPS GROUND UT TRACKING #: 1Z 13 5E Z 13 5E Laboratory Test Report Appendix A SALT LAKE CITY UT UT UPS GROUND TRACKING #: 1Z 13 5E Z 13 5E Note: Please see page 13 for service restrictions related to shipping Hazardous Materials and International Dangerous Goods. For additional information, refer to the Guide for Shipping Ground and Air Hazardous Materials at ups.com. Prepare. Special Packaging Needs 11

14 UPS-Provided Packaging Greener Packaging You ll find our packaging a bit greener, thanks to a joint project with the Alliance for Environmental Innovation. The changes made have helped conserve natural resources, save energy, and reduce solid waste. And they make for pretty tough packaging, too. Choose Your Packaging Use your own packaging or use UPS-provided packaging. We offer a variety of containers free of charge, depending on the UPS service selected. To request your supplies, visit Supplies on ups.com or call PICK-UPS. UPS Next Day Air packaging can also be used for UPS Next Day Air Early A.M., UPS Next Day Air Saver, and UPS Worldwide Express Plus SM shipments. *Dimensional weight may apply for international shipments. See page 0 for details. UPS Next Day Air /UPS Worldwide Express SM Letter There is no weight limit on Next Day Air Letters containing letters, business correspondence, urgent documents, and electronic media. This envelope is also available in a window version, featuring a built-in label pouch ideal if you print your own shipping labels. Dimensions: 1.5" x 9.5" 100 percent recycled fiber (80 percent post-consumer). Note: When shipping internationally, the UPS Letter may be used only for documents or electronic media of no commercial value. Reusable UPS Next Day Air /UPS Worldwide Express SM Letter Use this envelope and then use it again! Enjoy the same features as the UPS Next Day Air Letter and have important documents returned without enclosing another envelope. Three sizes are available. Dimensions: 15" x 9.5" (legal size), 13.5" x 9.5", 1.5" x 9.5" 100 percent recycled fiber (80 percent post-consumer). Note: When shipping internationally, the UPS Letter may be used only for documents or electronic media of no commercial value. UPS Next Day Air /UPS Worldwide Express SM Pak Made from tear-resistant material and ideal for flat, unbreakable items, such as large reports and bulky documents. Charges are based on weight and zone.* Dimensions: 1" x 1.75" 15 percent post-consumer content. UPS Next Day Air /UPS Worldwide Express SM Box This sturdy box is perfect for a wide variety of merchandise. Charges are based on weight and zone.* Three sizes are available. Dimensions: 17.5" x 1.5" x 3" (large) 15.15" x 11.5" x 3" (medium) 1.5" x " x " (small) 90 percent post-consumer fiber. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. 1

15 UPS Next Day Air /UPS Worldwide Express SM Tube Protects larger documents that can be rolled instead of folded, such as blueprints, charts, maps, drawings, and posters. Charges are based on weight and zone.* Dimensions: 38" x " x " x " 90 percent post-consumer fiber. UPS Next Day Air Laboratory Pak Ship routine diagnostic specimens overnight with clear, watertight plastic over-wraps. Use with federally mandated inner packaging. Charges are based on weight and zone.* Dimensions: 17.5" x 1.75" UPS nd Day Air Letter For important correspondence, documents, and electronic media. Use for domestic shipments only. This envelope is also available in a window version, featuring a built-in label pouch ideal if you print your own shipping labels. Dimensions: 1.5" x 9.5" 100 percent recycled fiber (80 percent post-consumer). UPS nd Day Air /UPS Worldwide Expedited SM Pak Made from tear-resistant material and ideal for flat, unbreakable items such as large reports and bulky documents. Charges are based on weight and zone.* Dimensions: 1" x 1.75" 15 percent post-consumer content. UPS nd Day Air /UPS Worldwide Expedited SM Box Available in three sizes for a variety of items. Charges are based on weight and zone.* Dimensions: 17.5" x 1.5" x 3" (large) 15.15" x 11.5" x 3" (medium) 1.5" x " x " (small) 90 percent post-consumer fiber. Note: UPS nd Day Air Letters, Paks, and Boxes can also be used for UPS nd Day Air A.M. shipments. Prepare. UPS-Provided Packaging UPS 10 Kg Box and UPS 5 Kg Box Use these boxes for UPS Worldwide Express Plus SM and UPS Worldwide Express shipments. Export forms are included. Charges are based on flat rate and zone. Any shipments exceeding the maximum weights will be charged the regular Express rate for that weight shipment. Dimensions: 5 Kg: 19.75" x 17.5" x " 10 Kg: 1.5" x 13.5" x 10.75" *Dimensional weight may apply for international shipments. See page 0 for details. 13

16 UPS Packaging Supplies The UPS Packaging Supplies store is always open at ups.com the place to find a great selection of packaging essentials. All top quality. All budget friendly. And all available with just a few quick clicks and keystrokes. Orders are generally delivered in one to two business days to the 8 contiguous states and can be billed to your UPS account or major credit card.* Cartons and Envelopes UPS cartons and packing materials meet industry standards for quality and performance. Choose from a variety of 00- to 350-test, single-wall Regular Slotted Cartons (RSCs) made from corrugated kraft fiberboard with C-flute construction. Shipped flat for compact storage, all UPS cartons are appropriate for use with UPS domestic and international service options. For a full list of carton sizes and dimensions, go to Supplies at ups.com. Small Corrugated Cartons Less than 1" in length. Fourteen sizes available, from the compact " cube to the letter-size dimensions of our popular 11.5" x 8.75" x 8" carton. Available in 10-, 0-, and 30-carton bundles. Medium Corrugated Cartons 1" to 17" in length. Eleven sizes available for those in-between-sized shipments. Available in 10-, 0-, and 30-carton bundles. *Terms and conditions at the UPS Packaging Supplies store on ups.com will apply. Large Corrugated Cartons Over 17" in length. Eight sizes available for your more bulky items. Available in 5-, 10-, 0-, and 30-carton bundles. Visit ups.com or call to order your packaging supplies. 1

17 Tri-Tubes Tri-tubes open up completely, so it s easy to insert and remove contents. No more loose-end caps, because the protective end pieces are built in. Great protection for larger documents. Available in 38.5" x " x " x ".** Available in 10-carton bundles. Prepare. UPS Packaging Supplies Padded Envelopes A cost-efficient alternative to corrugated cartons, these envelopes are made from heavy-duty kraft paper with uniform inner batting for cushioned protection and convenient self-seal closure. Four sizes available: " x 10" 9.5" x 1" 8.5" x 1" 1.5" x 19" Available in 50-, 100-, and 150-count quantities. Other Supplies Tape and Cushioning Pack, protect, and seal your packages with ease. We have " carton sealing tape, your choice of tape dispensers, as well as paper and bubble cushioning. Packing Slip Pouches Pressure-sensitive poly envelopes to protect your packing lists or invoices. Available in.5" x 5.5". Available in 500-count quantities. **Accommodates items no larger than 3.5" in diameter. 15

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19 One Innovative Team. What moves a package most? People. People who push the technology envelope. People who put cutting-edge, breakthrough ideas into motion and who get your shipment from here to there quickly, smoothly, and efficiently. People who develop and refine systems that are flexible and responsive, coordinated and precise. People with insight, imagination, and intelligence. The human spirit ofups. Put our people and systems to the test. We can handle it. Use this section to process your shipment. 17

20 Determine the Service Option Domestic Fastest UPS SonicAir UPS Next Day Air Early A.M. Faster UPS Next Day Air UPS Next Day Air Saver UPS nd Day Air A.M. UPS nd Day Air Fast UPS 3 Day Select UPS Ground Domestic Multiple-Piece Shipments UPS Hundredweight Service International Export Fastest UPS SonicAir UPS Worldwide Express Plus SM Faster UPS Worldwide Express SM UPS Worldwide Expedited SM Fast UPS Standard To Canada International Import Freight Collect Fastest UPS Worldwide Express Plus UPS Express NA1 Faster UPS Worldwide Express UPS Worldwide Expedited Fast UPS 3 Day Select SM From Canada UPS Standard From Canada Note: For additional details about UPS service options, see the rate section beginning on page. We have more guaranteed, time-definite delivery options than anyone else. When do you need it there? Domestic UPS SonicAir Guaranteed delivery coast to coast, usually in four to six hours. Available hours a day, 35 days a year. Specific delivery time guaranteed at time of order placement. UPS Next Day Air Early A.M. Guaranteed overnight delivery on business days by 8:00 a.m. to major cities in the 8 contiguous states and by 8:30 a.m. to many other U.S. cities, including Anchorage, Alaska. Additionally, we deliver to literally thousands more ZIP Codes than anyone else. UPS Next Day Air Guaranteed delivery to all 50 states and Puerto Rico by 10:30 a.m., noon, or end of day the next business day, depending on destination. UPS Next Day Air Saver Guaranteed delivery by 3:00 p.m. or :30 p.m. the next business day to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively. Shipments to residential locations within the Next Day Air Saver area are delivered by end of day. Not available to destinations where UPS Next Day Air is committed for end of day. International Export UPS nd Day Air A.M. Guaranteed delivery by noon on the second business day to metropolitan commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. Not available to destinations where UPS Next Day Air delivery is committed by noon or end of day. UPS nd Day Air Guaranteed on-time delivery by the end of the second business day to every address throughout the United States and Puerto Rico. UPS 3 Day Select Guaranteed delivery by the end of the third business day to every address in the 8 contiguous states. UPS Ground Guaranteed day-definite delivery to every address within the 8 contiguous states. UPS Hundredweight Service This service is designed for shipments UPS classifies as Less-than-PalletLoad SM (LPL SM ). An ideal alternative to traditional LTL (Less- Than-Truckload) service for multiple-piece shipments weighing less than 1,000 pounds. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. UPS SonicAir Available every day. Guaranteed service from the United States to more than 180 countries and territories worldwide. Service is typically completed within hours, including customs clearance. Specific delivery time guaranteed at time of order placement. 18 UPS Worldwide Express Plus SM Guaranteed delivery by 8:30 a.m. to more than 580 cities in 15 countries. Time in transit is typically two business days, but delivery is guaranteed by 8:30 a.m. on the next business day to major metropolitan areas in Canada.

21 International Export (continued) UPS Worldwide Express SM Guaranteed delivery to more than 00 countries and territories. the next business day to most major business centers, and by the end of the business day to most other destination in Canada. Delivery guaranteed by 10:30 a.m. the second business day for shipments to major business centers, including more than 1,000 cities across Europe, and by end of day to most other destinations. When you call for an early pickup from a major metropolitan area, overnight delivery of Letters and documents is guaranteed by the end of the next business day to the world s most important business centers in Europe, Asia, Central and South America, and Mexico. For UPS Worldwide Express shipments to Canada, overnight delivery of UPS Letters and packages is guaranteed by 10:30 a.m. International Import Freight Collect UPS Worldwide Express Plus SM Guaranteed delivery by 8:00 a.m. or 8:30 a.m., depending on destination, from major business centers around the world to major business centers in the United States. UPS Worldwide Express SM NA1 Guaranteed overnight delivery across the United States from many major European business centers. All Worldwide Express destinations will receive Letters, documents, and packages by 10:30 a.m. the next business day from Europe if an earlier pickup is requested in select origin postal codes. UPS Worldwide Express SM Guaranteed delivery from more than 170 countries and territories. Overnight delivery of Letters, documents, and packages is guaranteed from major business centers across Canada and Mexico. Two-day package delivery is guaranteed from most of Europe. UPS Worldwide Expedited SM Guaranteed delivery to more than 5 destination countries: To Canada, typically within three business days to most destinations. To Mexico, typically within three business days. To major destinations in Europe, Asia, and Central and South America, typically within four or five business days. UPS Standard To Canada Guaranteed, economical ground delivery to most addresses in the 10 provinces of Canada. UPS Worldwide Expedited SM Delivery is guaranteed within two to five days, depending on origin. Available from more than 5 countries: From Canada, typically within two business days. From Mexico, typically within three business days. From Europe, Asia, and Central and South America, typically within four or five business days. UPS 3 Day Select SM From Canada Guaranteed delivery by the end of the third business day from most locations in Canada to every address in the 8 contiguous states. UPS Standard From Canada Guaranteed, economical ground delivery from Canada to every address in the 8 contiguous states. Process. Determine the Service Option 19

22 Determine Weight and Size Billable Weight: Actual, Dimensional, or Oversize? Determining which weight to use in calculating your rate requires that you determine which rule applies. Different rules apply depending on the service selected. Dimensional weight applies to all service options that may involve an aircraft. Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine billable weight. Calculations of dimensional weight are based on the International Air Transport Association (IATA) volumetric standards. Similar rules, Oversize 1 and, apply to ground shipments. Irregularly Shaped Packages Measure boxes or containers that are not rectangular to determine dimensional weight and whether the package is within maximum limits. Treat the irregularly shaped package as if it were in a regular rectangular box. Measure the length, width, and height of the package from its extreme points. Height Length Width Note: Packages that exceed UPS weight and size limits are not accepted for transportation. If found in the UPS system, they are subject to an Over Maximum Limits charge. See page 13 or 133 for details. Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup. Domestic Shipments, Including Puerto Rico (Dimensional Weight) For UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS nd Day Air A.M., UPS nd Day Air, and UPS 3 Day Select : 1. Determine actual weight. Use any standard scale.. Determine dimensional weight. Multiply the package length by the width by the height. For each measurement, round off any fraction to the nearest whole inch (for example, 1.00" to 1.9" will be considered 1 inch, and 1.50" to 1.99" will be considered inches). The result is the cubic size. If this number is 1,78 inches or less, use the actual weight in your rate calculation. If this number is more than 1,78 inches, divide the cubic size by 19 to determine dimensional weight in pounds. Increase any fraction to the next pound. International Shipments (Dimensional Weight) For UPS Worldwide Express Plus SM, UPS Express NA1, UPS Worldwide Express SM, UPS Worldwide Expedited SM, UPS 3 Day Select SM From Canada, and UPS Standard From Canada: 1. Determine actual weight. Use any standard scale.. Determine dimensional weight. Multiply the package length by the width by the height. For each measurement, round off any fraction to the nearest whole number (for example, 1.00 to 1.9 will be considered 1, and 1.50 to 1.99 will be considered ). The result is the cubic size. For a multiple-package shipment, add the result for all of the packages together. The total is the cubic size of the shipment. (If you are using a UPS Shipping Record book, each international package is considered a separate shipment for billing purposes.) Divide the cubic size by 1 if measured in inches, or by,000 if measured in centimeters, 0 Dimensional Weight = L x W x H 19 L = Length in inches W = Width in inches H = Height in inches Multiple Packages If you have more than one package to be shipped, consider each package a separate shipment for weight calculation purposes. For UPS Hundredweight Service shipments, see pages 5 and Determine billable weight. Compare each package s actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate. Dimensional Weight ( in Pounds ) L = Length in inches W = Width in inches H = Height in inches ( ) = L x W x H 1 Dimensional Weight = L x W x H in Kilograms,000 L = Length in centimeters W = Width in centimeters H = Height in centimeters to determine the dimensional weight. To convert metric measurements into pounds, multiply the result by.05. Increase any fraction to the next pound. 3. Determine billable weight. Compare the package s/shipment s actual weight to the dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate. L L L W W W H H H

23 Domestic and International Shipments (Oversize 1 and ) Determine if Oversize 1 or Oversize rules apply to your UPS Ground and UPS Standard To Canada shipments. Oversize 1 A package is considered Oversize 1 (OS1) when its combined length and girth exceeds 8 inches, and combined length and girth is equal to or less than 108 inches, and actual weight is less than 30 pounds. For each OS1 package, the billable weight is 30 pounds. Oversize A package is considered Oversize (OS) when its combined length and girth exceeds 108 inches, and actual weight is less than 70 pounds. For each OS package, the billable weight is 70 pounds. Tool: To help you determine if your package s dimensions are within UPS size limits, a 130-inch chain is available upon request by calling PICK-UPS. GIRTH Start here 8" 108" 130" Step 1: Measure Girth Weight and Size Information The information below applies to all UPS service options except UPS SonicAir, unless otherwise indicated. See pages 5 and 55 for additional information applying to UPS Hundredweight Service. Maximum Weight For domestic shipments, the maximum weight per package is 150 pounds. For international shipments, the maximum weight of a package may vary by destination or origin. Call the UPS International Customer Service Center at for details. The maximum weight for a Hazardous Materials/International Dangerous Goods package (contractual service only) is 70 pounds, unless further restricted in the Guide for Shipping Ground and Air Hazardous Materials at ups.com. Call the UPS Hazardous Materials Support Center at for details. Girth is the distance all the way around the package or object at its widest point perpendicular to the length. Length is the longest side of a package or object. Maximum Length The maximum length per package is 108 inches or 70 centimeters. A package with the longest side measuring over 0 inches or the second-longest side measuring over 30 inches in length will be subject to an Additional Handling charge of $5. Maximum Size The maximum size per package is 130 inches or 330 centimeters in length and girth combined. For irregularly shaped air packages, see page 0 for instructions. 1 Step : Measure Length LENGTH Items Shipped in Bags Shape When multiple items are shipped in a flexible container (e.g., burlap or plastic bag), the dimensional or oversize measurements will be determined when the exterior is at rest. As this shape will differ from placement to placement, cubic size or length and girth measurements will be at the sole discretion of UPS. As always, the billable weight will be the greater of the dimensional or oversize weight as compared to the actual weight. Tails A tail on an item shipped in a bag should be measured for the amount of space it takes up in a reasonably compressed fashion. Any tail that is created by placing an item in a bag must be compressed and taped to the body of the item. Note: Packages that exceed UPS weight and size limits are not accepted for transportation. If found in the UPS system, they are subject to an Over Maximum Limits charge. See page 13 or 133 for details. Process. Determine Weight and Size

24 Note: UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, or a UPS OnLine Compatible vendor shipping system will automatically determine the zone for you. Determine the Zone Domestic Shipments Domestic Where is your package going? We ve divided the United States and Puerto Rico into numbered zones. Use your UPS Zone Chart to determine the destination zone for the domestic service option (except UPS SonicAir ) you ve chosen. Your chart is provided separately and is based on your origin ZIP Code. View or download your UPS Zone Chart at ups.com, or order one by calling PICK-UPS. Within the 8 Contiguous States and to Puerto Rico Instructions are at the top on the front of your UPS Zone Chart. Please note that UPS Next Day Air Early A.M. uses the same zones as UPS Next Day Air. Example: If you are shipping from ZIP Codes 0001 to 099, take the first three digits of the receiver s ZIP Code and refer to the sample UPS Zone Chart at right: For a Ground shipment from an origin in ZIP Code 0001 to a destination located in ZIP Code 1955, the zone is 3. DESTINATION ZIP CODES Ground Next Day Air ZONES Next Day Air Saver nd Day Air nd Day Air A.M Day Select Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup.

25 From the 8 Contiguous States to Alaska and Hawaii Instructions are on the back of your UPS Zone Chart. Please note that UPS Next Day Air Early A.M. uses the same zones as UPS Next Day Air. Example: We provide service to all points in Alaska and Hawaii. Locate the destination ZIP Code on the sample UPS Zone Chart to obtain the zone for the service level of your choice. For a UPS Next Day Air shipment from an origin anywhere in the 8 contiguous states to a destination in Alaska located in ZIP Code 9955, the zone is 1. ALASKA DESTINATION ZIP CODES Next Day Air ZONES nd Day Air Process. Determine the Zone Domestic Shipments 3

26 Note: UPS OnLine WorldShip, UPS Internet Shipping, UPS CampusShip TM, a UPS OnLine Compatible vendor shipping system, or the Quick Cost Calculator on ups.com will automatically determine the rate for you. Note: The applicable UPS Rates are determined on the basis of package and shipper characteristics, and are therefore subject to change. Visit ups.com or see the Terms and Conditions beginning on page 150 for details. Determine the Rate Domestic and International You ve chosen the service option, computed the billable weight, and looked up the shipping zone. Now you can determine the rate. And it s the same process whether you re shipping domestically, exporting to other countries, or importing into the United States. Domestic, Export, and Import Freight Collect (except UPS SonicAir ) 1. Go to the pages listing the rates for the service option you ve selected.. Match the billable weight to the appropriate zone. Add surcharges if special options or additional services are selected. Example: On page 7, for a UPS Next Day Air shipment weighing 0 pounds where the destination zone is 10, the rate would be $9.75. UPS Next DayAir Guaranteed Overnight By 10:30 a.m.* Domestic Zones 3 Lbs ** 15** 1** $.00 $53.5 $87.75 $95.5 $100.5 $10.50 $ $10.00 $10.00 $ Visit ups.com or call PICK-UPS for guarantee details, service availability, delivery time commitments, or to request a pickup.

27 UPS SonicAir Same-Day Service Domestic Same Day. Any Time. Any Place in the United States. UPS SonicAir offers same-day guaranteed delivery to any address in the United States, typically between four and six hours. That s speed. Moreover, there are few limitations: ship at any hour of the day, on any day of the year, including holidays. That s flexibility. Service Highlights Fast Pickup: Usually within 0 minutes of order placement. Guarantee: Specific delivery times are guaranteed at order placement. Ease: For most shipments, simply use your UPS account number and sign the shipping document provided by the courier at the time of pickup. Few Size and Weight Limitations: Aircraft can be chartered if necessary to accommodate needs. Certain restrictions may apply. Call for more information. Anywhere: Send to/from all U.S. addresses. (Please see page for UPS SonicAir international service.) Proactive: Proactive communication of the shipment status sent via , phone, or fax, including any changes in the delivery schedule. Proof of delivery provided upon shipment arrival. Verification: We automatically contact the shipper to confirm the time of delivery and provide the name of the person who signed for it, at no additional charge. Tracking: Information available online at sonicair.ups.com hours a day, 35 days a year, or by calling Informed: Tracking information available 30 minutes after scheduled departure and 30 minutes prior to scheduled arrival, so you know about any potential delay. Reports: Detailed performance reports for shipments upon request at no additional charge. Web-Enabled: Quick quotes, pickup and delivery options, online ordering and tracking, and account management via the Web at sonicair.ups.com. Confirmation: Automatic verbal delivery confirmation. Available Options Door-to-Door: We pick up from your door and deliver to the final destination. Hold for Pickup: We pick up from your door, deliver to the destination airport, and hold for pickup by the recipient. Hand-Carry Service: A dedicated SonicAir courier will carry your shipment from your door, on board the flight, and to your final destination. Aircraft Charter: We can arrange for a chartered aircraft to transport your shipment. Services and Rates Door-to-Door (8 States) 5 pounds or less: Shipments picked up and delivered door-to-door $19 Hold for Pickup 5 pounds or less: Shipments held for recipient pickup at destination airport $153 Retrieval: Shipments picked up at destination airport and delivered $ 5 Drive (within 15 miles) 50 pounds or less: Shipments picked up and driven to destination $ 5 Express Freight 100 pounds or more: Freight shipments delivered door-to-door (varies by lane) $1.75 to $3 per pound Hand-Carry: Shipments hand-carried, door-to-door based upon destination Charter: Shipments sent by chartered aircraft based upon shipment and destination 5 Note: For pickup and delivery, a $.5 fee will be assessed for each additional mile or fraction thereof beyond a 15-mile radius from destination airport. See page 113 for UPS SonicAir additional charges. Note: Hazardous Materials are not accepted in UPS SonicAir service. Visit sonicair.ups.com or call for guarantee details, service availability, delivery time commitments, or to request a pickup. Process. Determine the Rate UPS SonicAir Domestic