Success Stories of Part of Customers (2009~2010)

Transcription

1 Success Stories of Part of Customers (2009~2010)

2 Mercer (China) Limited. Mercer is company of MMC Group which is the one of biggest company in Finance insurance and HR consulting company around the world, is one of Fortune 500 companies. Manpower Outsource Service: UST has successfully sealed an approximate RMB 2.1 million deal with Mercer China recently for implementing their IT Engineers Needs for implementation their IT infrastructure support and business related IT support. This project includes 2 engineers outsource for their requirement and act as the basic IT teams to support their whole Mercer CHINA running. UST so that become Mercer s biggest vendors in China, covered its PC Helpdesk, Network and Server, and Project Management needs. Support Users: more than 500 users ; Locations: Around China Project: Relocation Scope of work: Structure Cabling, Video Conference System, IT Room, Door-Access System Dec 2006, UST successfully won the project case of SONY about help to migrate its AD 2K Domain in two factories to Mercer China Migrate Users: 260 users; Project Period:2months; Location: Project: CISCO IPT Location:, Nanjing May 2007, UST helped Mercer China to build up the entire CISCO IP telephone environment, including Catalyst 3750 switch, CISCO2821-SRST and voice gateway and 7941 Phone. CHANEL CHINA CHANEL CHINA In 2009, UST successfully helped CHANEL China to give the IT support on its Hangzhou and stores in following area: Infrastructure installation and setup. IT Core management - Server Description - Under policy, provide setup operation, connectivity & debug in sale demand of retail industry - Network device - PABX - System management platform - Switch, Router, assembled, command configured & policy setup, connectivity test and bandwidth QOS of sale store - Telephone wire or cable configuration & policy setup, such as Call transferred, Telephone registration and son - Customer management system, such as CRM, Saleforce, POS system and so on, for upgrade & data management. UST supply the real time troubleshooting for retail running smoothly Functional Enlargement on IT. United Service Technology (SH).

3 Store manager Cashier Storehouse administrator Small warehouse in store PC / LCD monitor / The laser black & white printer PC / LCD monitor / Print / barcode scan PC / LCD monitor / The laser black & white printer PC / LCD monitor / The laser black & white printer Lotus Notes installed / SAP / CRM SAP / CRM / Retail Print receipts system Lotus Notes installed / SAP Lotus Notes installed / SAP / CRM SOE make On IT management Total ITO in Professional- UST provided Level 1~2 Helpdesk support around the country, the supported locations can be summarized as follows, Counters located city in China SHA, Hangzhou, Nanjing, Hefei, Ningbo, Suzhou, Wenzhou, Wuxi, Guangzhou, Shenzhen, Guiyang, Fuzhou, Wuhan, Changsha, Chongqing, Xiamen, Xi an, Kumming, Chengdu,, Dalian, Shenyang, CHanchun, Harbin, Tianjin, Qindao, Jinan, Taiyuan, Zhengzhou, Shijazhuang, Yantai Fashion located city in China,,, Guangzhou, Hangzhou. Hagemeyer CHINA In the early of September 2009, UST had successfully sealed a contract in setup the Microsoft SCCM(SMS) for Haemeyer China. This project will involve the Clients setup of 400 users distributed across Eastern and Southern China. UST manages to complete the first phase of the project by completing the headquarter setup with 2 operators by earlier March UST also outsourced an helpdesk operator for Hagemeyer for record and coordinate IT Helpdesk related issues Projects: IT Helpdesk operator Outsource Microsoft SCCM 2007 project design, implementation and training PABX function extending Helpdesk Call center Setup System Engineer Outsource, reporting service engineer outsource Marsh Marsh is the biggest Finance Insurance company in the world, and opened its business early 90s in China. UST has successfully wined the tender honoured by Marsh to take up the first phase of the IT Infrastructure Project. The tender is worth RMB 1.7 million. In the first phase of the IT Infrastructure Project, UST will be engaged to design and implement the structure cabling for the manufacturing plant. The design must take into the consideration of minimizing the disruption to semiconductor cleaning room operation if additional data points are required in the future. The structure cabling design will also take into account of the achieving and United Service Technolo

4 complying with the industry standard of ANSI/EIA/TIA 568-A. UST promises to deliver 20-Year AVAYA SYSTIMAX Warranty Assurance to Marsh at the end of the project. Besides that, UST was also being engaged to design and implement the Campus Wide Area Network connectivity for this newly setup factory. Marsh has decided to deploy Nortel switches for layer 3 packet routing. In order to achieve 7x24x365 high availability and non-stop 24-hour production environment, the Campus WAN connectivity has to use 2 units of high end Nortel switches equip with Hot Stand-by Routing Protocol (HSRP) and Spanning Tree Protocol to obtain desired high and reliable performance. In order to achieve high demand of bandwidth requirement now and in the future, all the closet centers in the campus will interconnect with the data center by using Gigabit Technology. (S Fiege China UST rolled out a series of Helpdesk best practices that have resulted in transformation and revitalization of the BDP Helpdesk, among them: Consolidating all the helpdesk into a single, centralized helpdesk that responds quickly to customer problems within 30 mins via Help Online and 4-hours response time via Help Onsite. Highly trained, permanent staff members to work at the helpdesk with ongoing training to improve their skill level and equipment knowledge. Standardization servers, PCs, laptop and devices throughout China, allowing Helpdesk personnel to master the intricacies of a smaller number of tools. Intern, this simplification of hardware enables problems to be resolved faster. UST has dedicated project manager as a Single Point of Contact to ensure UST consistently exceed customer expectation. Project manager services includes, 1. Quarterly contract review 2. Recommendation on IT improvement 3. Manage the implementation of IT project 4. Manage IT engineers Covered Cities: Hong Kong,,, Shenzhen, Guangzhou, Ningbo, Xia men User Number: Approximate 150 PCs, and 10 Severs Ivy UST has been working closely with IVY to standardize and improve the IT infrastructure throughout the company. Among the challenges FIEGE was facing was in the areas of network reliability, standardization and performance; data loss, creating down times and inefficiencies for users with strict deadlines; and the lack of a powerful, standardized tool to back up its core operations. After assessing the infrastructure, UST began several projects to eliminate downtime and increase productivity. Working in close collaboration with IVY, UST developed an IT standards strategy as a primary goal to create a static environment that would permit future initiatives. The UST team identified three primary target areas to continually improve network reliability and performance the core switches at IVY, the main wiring closets and remote sites. The main Leased Line was upgraded with new and more reliable ISP that are many times faster than the old ones. The result: Internet bandwidth is no longer a constraint for IVY. Main Wiring Closets: The main distribution wiring closets at IVY were also upgraded with new switches. Obsolete and unreliable switches were removed, resulting in a decrease in network outages due to switch failures Remote Sites: UST refreshed the networks at Ivy s remote sites, improving performance significantly. Users now have the ability. Projects: Wireless AP Rectification- Feb, 2009 PABX-HMS(Hotel Management System Connection)-March, 2009 Network Update- Feb, 2009

5 SDV China All-with-One Service: SDV China is famous giant Logistic foreign investment company, for its Great China needs, UST provide standard package name All-with-One and Manpower Schedule Outsource to cover the IT maintenance, for its need on, Guangzhou, Shenzhen, Nanjing, Nanchang, Hangzhou, Ningbo, Wenzhou, Dong Guan, Tianjin, Da Lian, Shenyang, Tianjin, Fuzhou, Shantou, Xiamen, Chengdu, Changsha, Wuhan, Xi an, Zhengzhou, Qingdao, Dalian needs, All-with-One is product charged by time and with 3years available time, full outsource in and Guangzhou, block time of schedule service in Wuhan, Chengdu, Qingdao, Hangzhou, Tianjin, Xi'an, Wulumuqi, these service totally tested the service capability of UST China, and it must be successful and good in service delivery. Other Projects: Headquarter Relocation Nov, 2009 VLan Restructuring Project All-with-One Services for SDV Central China PABX Support for SDV, Hangzhou, Ningbo Offices Office relocation project for SDV Chengdu office Locations need service in SDV Central China Service Location Outsource Engineer Schedule Service 2times/Per week On-Call Service (All-with-One Service) Hangzhou Nanjing Wuhan Ningbo Xi an United Service Technolo (S BDP China UST rolled out a series of Helpdesk best practices that have resulted in transformation and revitalization of the BDP Helpdesk, among them: Consolidating all the helpdesk into a single, centralized helpdesk that responds quickly to customer problems within 30 mins via Help Online and 4-hours response time via Help Onsite. Highly trained, permanent staff members to work at the helpdesk with ongoing training to improve their skill level and equipment knowledge. Standardization servers, PCs, laptop and devices throughout China, allowing Helpdesk personnel to master the intricacies of a smaller number of tools. Intern, this simplification of hardware enables problems to be resolved faster. UST has dedicated project manager as a Single Point of Contact to ensure UST consistently exceed customer expectation. Project manager services includes, 1. Quarterly contract review 2. Recommendation on IT improvement 3. Manage the implementation of IT project 4. Manage IT engineers 5. Advise and preparation of yearly IT budget. Service locations:,, Tianjin, Qingdao, Hangzhou and others Other Projects: Office Relocation Central China Exchange-Nokia Restructuring Project

6 United Service Technology (SH) SIKA China Asset Management: SIKA China has decided to address its IT Management needs by UST tools to better manage the IT assets, through UST double IT management tools- Service Desk System and Asset Management, SIkA got professional support on tracking the end user IT behavior by more efficient way. All-with-One Service: SDV China is famous Chemical and Material foreign investment company, SIKA has been in stock hold in Europe, for its Great China needs, UST provide standard package name All-with-One and Manpower Schedule Outsource to cover the IT maintenance, for its need on, Guangzhou, Shenzhen, Nanjing, Nanchang, Hangzhou, Ningbo, Wenzhou, Dong Guan, Tianjin, Da Lian, Shenyang, Tianjin, Fuzhou, Shantou, Xiamen, Chengdu, Changsha, Wuhan, Xi an, Zhengzhou, Qingdao, Dalian needs, All-with-One is product charged by time and with 3years available time, full outsource in and Guangzhou, block time of schedule service in Wuhan, Chengdu, Qingdao, Hangzhou, Tianjin, Xi'an, these service totally tested the service capability of UST China, and it must be successful and good in service delivery. Manpower Outsource Service: UST has outsource a helpdesk engineer as the one of the potential outsource resource from UST, in the future, UST will has the possibility to involve the total helpdesk team of SIKA China. Service Location Outsource Engineer Schedule Service 2times/Per week On-Call Service (All-with-One Service) Suzhou 21 Sarnafil 1 Guangzhou Factory 1 Tianjin factory Chongqing Chengdu Kesuai Chengdu Shenyang Hangzhou Nanjing Wuhan Xiamen Dalian Guangzhou Office Jinan Office Walk-In Sales(200 users) Millipore China All-with-One Service: MILLIPORE China is a famous biology Group of U.S.A,, for its Great China needs, UST provide standard package name All-with-One and Manpower

7 Schedule Outsource to cover the IT maintenance, for its need on, Guangzhou,, Chengdu, Wuhan and Hong kong needs, All-with-One is product charged by time and with 3years available time,, this service totally tested the service capability of UST China, and it must be successful and good in service delivery. Coverage: Guangzhou Shenzhen Chengdu Hong Kong Wuxi Apptech China Software Development: Customer Reception System. Wuxi Apptech assigned the Customer Reception System development in 2009, UST helped Apptech to finish the project within 2 months, which will be an important part of customer relationship system in Wuxi Apptech, PRADA China All-with-One Service: prada is the world famous luxury facility company, for its Great China needs, UST provide standard package name All-with-One and Manpower Schedule Outsource to cover the IT maintenance, for its need on,, Chengdu, Guangzhou, QingDao, Tianjin, Shenyang, Xi an and Dalian needs, as the most famous luxury group in the world, Prada China got the very professional service needs in China, now UST have entered into PRADA group with On-call Service, and will provide the total infrastructure help in the coming months, these service totally tested the service capability of UST China, and it must be successful and good in service delivery. Locations need service in PRADA China Service Location Outsource Engineer On-Call Service (All-with-One Service) Guangzhou Chengdu Qingdao Tianjin Xi an Dalian Shenyang System Integration- Franchise Build-up In 2010, UST helped Prada to build-up office IT system in more than 6 Fashion branches in and Chengdu, these project including PABX system Cabling System Pos System IT Room Others

8 Karlstorz China INCIDENTONE: KARLSTORZ CHINA just have the sign the IncidentOne Service Contract with UST to cover the need of their Server Management and Network support around China, the branch offices located in Guangzhou Shenyang Chengdu Hong Kong Haworth Furniture () Co.,Ltd. Haworth China is the famous High-Level Furniture producer in the world. UST just helped Haworth China to develop its online workshop system based Google Earth engine and product Preparation Management System,.Net technology was applied as the development tools Developed Project: Digital Workshop System Product Preparation Management System Google earth system Life Technologies China Manpower Outsource Service UST has provided an outsource engineer for its need in customer s Guangzhou office, through help of UST, Life technologies address its IT support model from UST step by step, through system support, Life technologies got better understanding on ITSM by kind of ITIL management tools and newest ITSM concept Global Logistic Properties Global Logistic Properties is Asia s largest industrial and logistics infrastructure provider with multi-billion US dollar worth of assets under management in 26 markets in the region. In China, GLP controls 60 logistics parks in 18 major Chinese cities, covering all major China logistics hubs. Its portfolio completed and under construction totaled 3.29 million sqm at the end of January. The facilities are located in the cities of, Chengdu, Chongqing, Dalian, Foshan, Guangzhou, Hangzhou, Jiaxing, Ningbo, Nanjing, Qingdao,, Shenyang, Shenzhen, Suzhou, Tianjin, Wuxi and Zhuhai. UST currently has draft the contract with Global Logistic Properties in the following area: Oracle JDE/DBA Engineer Outsource Lease Line: Tokyo(Japan)-(China): Through UST 4M MPLS-VPN lease line, Global Logistic Properties Asia keep a real continuous business by one-site stable and professional solution on remote IT management and normal running of application

9 system workflow: UST is committed to achieving the network availability between two UST TrueCONNECT POPs measured on a monthly basis: Committed (Note 1) POP Network Availability in a calendar month Max. Total Outage in a calendar month Hongkong, China (Note 2), Taipei, Singapore, Tokyo (Note 3) 99.9% 43.2 minutes UST is committed to achieving the packet success rate between two UST TrueCONNECT POPs measured on a monthly basis: POP Hongkong, China (Note 4), Taipei, Singapore, Tokyo TCP BC / TCP RC (Data) - Committed Packet Success Rate in a calendar month 99.9% (Notes 1 and 2) TCP RC (Real-time) - Committed Packet Success Rate (Note 3) in a calendar month 99.95% for China I POPs 99.92% for China II POPs (Note 4) Askul is the biggest B2B supplier in Japan, and will keep an high developing speed in China. For business developing requirement, UST has outsourced an helpdesk team with following organization structure, 1 team leader- Infrastructure 1 Senior Linux engineer 1 helpdesk engineer with Sever support skill For better monitor performance of this team, UST organized an strict SLA with 99.0% target to finish customer satisfaction investigation. For better control the quality of service, Project manager for Askul keep a schedule visit to customer to understand status of service and deliver a service standard according to ITIL concept. 1 Team Leader Testing Environment 2 Senior System Engineer(Data Base Oriented and Workflow Oriented) Askul require UST to provide a team to execute testing behaviour for ensure system data generation to keep a healthy running for support ERP system and Tax system on the e-commerce platform. Praxair (China) ltd Praxair(China) Ltd is one of biggest gas supplier in the world, since it comes to China, Praxair has developed decades of factories, and developed more than tens of offices in mainland. UST provide a total IT outsource management to Praxair China to give the following support, VIP support(more than 20 VP foreigners Normal user support Helpdesk team including 1 VIP support team leader and two helpdesk engineers