Ten Steps to a Successful Business Phone System Implementation. By Clare Kaufman

Size: px
Start display at page:

Download "Ten Steps to a Successful Business Phone System Implementation. By Clare Kaufman"

Transcription

1 Ten Steps to a Successful Business Phone System Implementation By Clare Kaufman

2 Contents Introduction...2 Planning a Business Phone Solution Define business requirement Line Up Technical Support Call in the Experts Establish Implementation Timeline Prepare Metrics...3 Implementing a Business Phone System Perform a Network Assessment Integrate New Equipment with Legacy System Diagram the New Network Set Up the Network Pilot Program...5 Case Study...5 Sources...6 About the Author...6

3 Introduction Even the most advanced business phone system is only as effective as its implementation. Despite its streamlined architecture, an IP telephony system presents some of the greatest hurdles to successful installation. The first challenge is converging voice and data networks onto a single communications platform. This integration usually involves a hybrid assortment of legacy and next generation technology. Multiple offices and mobile employees add an additional layer of complexity to the implementation. Finally, the rapid pace of the economy demands a system with the flexibility to accommodate changing business needs. The key to a successful phone system rollout is a well-planned, phased approach founded on reliable information and technical expertise. The following checklist identifies the ten steps to planning and implementing a successful phone system overhaul. Today s IP business phone systems play a crucial role in productivity and overall cost; a smart implementation helps you realize the full potential of this powerful technology. 2

4 Planning a Business Phone Solution The first five steps lay the groundwork for a successful phone system installation. 1. Define business requirements. The implementation phase calls for a specific understanding of user requirements. Whether you ve chosen a hosted service like Vocalocity or an in-house solution, customization options abound. Consult end-users in your company to determine: varying communication requirements from department to department how much scalability to build into the system varying levels of data access remote access needs security issues 2. Line Up Technical Support. Determine whether your IT department has the training to converge voice and data into a single, unified communications platform. Companies may have voice and/or data specialists on staff, but IP telephony calls for a different set of skills. The implementation demands even more extensive IP experience, ranging from cabling or cut-over skills to software configuration. Many communications vendors offer training and certification programs in IP telephony. 3. Call in the Experts. A large-scale VoIP migration presents considerable logistical and technical hurdles. An IP integration consultant has the hands-on experience and perspective to: assess the voice readiness of the data network maximize purchased equipment analyze the proposed network diagram evaluate measures established for reliability It s also crucial to have a point person to ensure that the rollout proceeds as planned. Either the consultant or an in-house project manager can fulfill this role. 4. Establish an Implementation Timeline An effective project timeline details each step of the installation process, assigns responsibility for individual tasks, and sets escalation procedures should the process go awry. Be sure to establish a workable pace for implementing the system. Experts advise a phased approach extended over a year, if possible. This includes time to replace legacy systems gradually and iron out any glitches. 5. Prepare Metrics. It s important to lay the groundwork for reliable performance tracking before configuring the new system, so IT can incorporate the necessary mechanisms for tracking improvements. Identify key indicators to quantify organizational efficiency and worker productivity. Make sure to take baseline measurements of current processes before migrating to the new IP system. 3

5 Implementing a Business Phone System Having laid the foundation for a successful phone system overhaul, it s time to get to work. The following five steps cover the technical implementation. 1. Perform a Network Assessment First, make sure the organization has the infrastructure in place to support the new system. A thorough network assessment can identify potential performance problems before you re knee-deep in installation. Take hardware and software inventories. Assess every network device, from the handsets to the LAN and WAN to the switches and routers. Check for current or outdated equipment, compatible technology, and availability of connection points for voice devices. Determine bandwidth needs. Bandwidth calculations take into account peak call volumes, the voice encoding scheme of the IP handset, and the signaling overhead. Assess power and equipment cooling sources. Power needs include an uninterruptible power supply (UPS) for server, PBX, and network components. Load-test existing equipment. Use active application traffic to assess how the LAN and WAN will perform once IP telephony is introduced. Send test network traffic packets using different application protocols, packet size, spacing, and Quality of Service levels. 2. Integrate New Equipment with the Legacy System Most VoIP phone implementations proceed in phases, integrating new equipment with a legacy system. Before you proceed, ensure that the IP PBX interacts with the existing devices and systems. An IP phone system establishes a single communications platform, often linking an array of different devices across multiple locations. Establishing an open-standard system rather than a proprietary SIP provides more flexibility in integrating disparate devices and business applications. 3. Diagram the New Network Next, design the network architecture. Expert advice is crucial at this drafting stage, as you determine the optimal configuration of network devices and resolve any compatibility issues. First, be sure you re working with an up-to-date diagram of the existing network. Then sketch out a new network diagram incorporating the new IP telephony gear. This blueprint will reveal any necessary upgrades or missing components, as well as any overlaps. 4. Set Up the Network Next, install the hardware as indicated and configure the software. Programming considerations include: Prioritizing voice traffic on the network Extending network security measures to voice communications Integrating voice data into business applications such as CRM Establishing protocols for data backup and performance tracking Inputting individual user specifications Setting voice routing requirements 4

6 5. Pilot Program Before taking the new system live, set up a test network. An initial deployment will help IT staff and users get accustomed to the new equipment. Gradually transition non-critical departments to the test network and resolve any problems that arise. Case Study Many companies have seen dramatic gains in productivity and communications savings as a result of a phased phone system implementation. One success story is the Canadian city of Coquitlam. Coquitlam s loose network of civic agencies depended on a mix of telephony services and equipment. Most relied on a 10-year-old Centrex service from an external provider, some maintained their own onsite PBXs, and others made do with an outdated key phone system. The city of Coquitlam commissioned Nortel Networks to engineer a new communications infrastructure capable of linking the city s dispersed offices. Nortel implemented a strategy to migrate Coquitlam s phone system to an IP solution, which would provide the necessary agility to link disparate networks. First, Nortel established a central operations center, provided each user with a standards-based i2004 Internet telephone, and connected the phones via the Ethernet LAN. With this basic infrastructure in place, Nortel proceeded to converge voice and data, implement measures to optimize the quality of service (QoS), and ensure the reliability of the system using its Succession 1000 technology. This phased approach enabled the City of Coquitlam to overhaul an outdated phone system and replace it with an efficient, easy-to-manage communications network. The city has cut its annual communications budget by $500,000. And the agility of the converged system enables the city to respond to seasonal fluctuations and relocate employees in a matter of minutes * * * Establishing an integrated communications platform can pay significant dividends in efficiency, productivity, and cost savings. To ensure that your business realizes the full potential of this powerful technology, follow a phased implementation plan. First, define specific communications objectives and assemble the necessary resources to implement the system. Next, analyze existing network architecture and determine how the legacy equipment can be integrated into the new IP-based system. Once this converged network--the backbone of your communications system--is in place, fine tune the system programming to address specific business needs. IP telephony presents unique technical and logistical challenges at the outset--but a successful implementation can streamline your business communications for years to come. 4

7 Sources Business IP Telephony Guide, ShoreTel Five Checkpoints to Implementing IP Telephony, Interactive Intelligence How to Design and Implement a Business VoIP Network, TechTarget Inter-Tel IP Telephony from A to Z, ShoreTel Nortel Strategies for IP Telephony Evaluation and Migration: Best Practice Considerations for Deploying IPT in the Enterprise, InfoTech Vocalocity VoIP Implementation, PC Advisor About the Author Clare Kaufman is a freelance writer who covers business and education topics. She has a Ph.D. in English. 5

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

IP Telephony Basics. Part of The Technology Overview Series for Small and Medium Businesses

IP Telephony Basics. Part of The Technology Overview Series for Small and Medium Businesses IP Telephony Basics Part of The Technology Overview Series for Small and Medium Businesses What is IP Telephony? IP Telephony uses the Internet Protocol (IP) to transmit voice or FAX traffic over a public

More information

Ten Ways Businesses Save with VoIP by Clare Kaufman

Ten Ways Businesses Save with VoIP by Clare Kaufman Presented by: Vendor Guru TM Ten Ways Businesses Save with VoIP by Clare Kaufman Contents Introduction...2 Solid Cost Savings Ahead...2 1. Long Distance Savings...2 2. Equipment Savings...2 3. Maintenance

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Converged Business Networks: Simplifying Network Complexity Sponsored by: Level 3 Melanie Posey November 2010 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

MARKET BRIEF Plug and Play: Managed IP Telephony

MARKET BRIEF Plug and Play: Managed IP Telephony MARKET BRIEF Plug and Play: Managed IP Telephony Sponsored by: NEC William Stofega September 2006 IP TELEPHONY: BENEFITS AND CHALLENGES Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

Presented by. 2008 VendorGuru.com. All rights reserved. www.vendorguru.com

Presented by. 2008 VendorGuru.com. All rights reserved. www.vendorguru.com Presented by The Benefits of Business VoIP 2008 VendorGuru.com. All rights reserved. www.vendorguru.com The Benefits of Business VoIP Contents Introduction... 2 VoIP Technology: An Overview... 2 Benefits

More information

VoIP in the Enterprise

VoIP in the Enterprise VoIP in the Enterprise Date: March. 2005 Author: Sonia Hanson Version: 1.1 1 1 Background Voice over IP In the late 1990s Voice over IP (VoIP) was seen as a disruptive new technology that had the potential

More information

Best Practices for VoIP in the Contact Center Part 1: Planning a Successful Transition BY LORI BOCKLUND AND BRIAN HINTON

Best Practices for VoIP in the Contact Center Part 1: Planning a Successful Transition BY LORI BOCKLUND AND BRIAN HINTON MAY 2008 Best Practices for VoIP in the Contact Center Part 1: Planning a Successful Transition BY LORI BOCKLUND AND BRIAN HINTON Voice over Internet Protocol (VoIP) has reached a new level of maturity

More information

Best Practices for deploying unified communications together with SIP trunking connectivity

Best Practices for deploying unified communications together with SIP trunking connectivity An Allstream White Paper Best Practices for deploying unified communications together with SIP trunking connectivity An Allstream White Paper 1 Table of contents Correct identification and maximization

More information

Voice over IP is Transforming Business Communications

Voice over IP is Transforming Business Communications White Paper Voice over IP is Transforming Business Communications Voice over IP (VoIP) is changing the world of telecommunications. It entails the transmission of voice calls over data networks that support

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

Hosted VoIP: Comparison & Value Proposition

Hosted VoIP: Comparison & Value Proposition Hosted VoIP: Comparison & Value Proposition Jive Communications, Inc. 866-768-5429 www.getjive.com 1 Introduction: Hosted Voice over IP (VoIP) Hosted Voice Over IP (VoIP) telephony is quickly becoming

More information

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014 A Quick Guide Xpedeus ICE: Comparison & Value Proposition Xpedeus, Incorporated - January 2014 Xpedeus, Inc. 510 Vonderburg Drive Brandon, Florida 33511 813.774.4800 Office 813.354.2454 Fax www.xpedeus.com

More information

business phone systems

business phone systems SDN Communications business phone systems Combine and streamline your communication tools www.sdncommunications.com avaya phone systems improve business agility - reduce costs - increase productivity If

More information

Subtitle. VoIP Migration Strategy. Keys to a Successful Planning and Transition. VoIP Migration Strategy Compare Business Products 2014 1

Subtitle. VoIP Migration Strategy. Keys to a Successful Planning and Transition. VoIP Migration Strategy Compare Business Products 2014 1 Subtitle VoIP Migration Strategy Keys to a Successful Planning and Transition VoIP Migration Strategy Compare Business Products 2014 1 Contents Introduction... 3 VoIP Defined... 3 Why Are Businesses Opting

More information

network infrastructure: getting started with VoIP

network infrastructure: getting started with VoIP hp procurve networking business may 2003 network infrastructure: getting started with VoIP technical brief table of contents introduction 2 network optimization for VoIP 2 bandwidth provisioning 3 end-to-end

More information

SITEL Voice Architecture

SITEL Voice Architecture SITEL Voice Architecture www.sitel.com SIP Voice Architecture: What is it? And how contact center operators can save money using it. By: Kevin Weier, Director, Global Voice Infrastructure and Architecture,

More information

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER Overview SIP trunking is the most affordable and flexible way to connect an IP PBX to the Public Switched Telephone Network (PSTN). SIP

More information

Five Steps to Successfully Implementing VoIP in Your Contact Center (and Everything Else You Wanted to Know but Were Afraid to Ask)

Five Steps to Successfully Implementing VoIP in Your Contact Center (and Everything Else You Wanted to Know but Were Afraid to Ask) Five Steps to Successfully Implementing VoIP in Your Contact Center (and Everything Else You Wanted to Know but Were Afraid to Ask) Executive Summary You ve been thinking long and hard about whether or

More information

Contents. Specialty Answering Service. All rights reserved.

Contents. Specialty Answering Service. All rights reserved. Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from

More information

To IP or Not To IP That is the question

To IP or Not To IP That is the question To IP or Not To IP That is the question As an end user you have many choices with regard to telecommunication including provisioning with PBX s converged PBX s or Key Hybrid systems or pure IP Telephony.

More information

IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week

IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week Course Title: No. of Hours: IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week 1 Course Duration: 3 Months (12weeks) No. Of Hours: 7 Hrs./Day- 5 days/week.

More information

Unified Communications, Diverse Benefits

Unified Communications, Diverse Benefits TECHNOLOGY SOLUTIONS Unified Communications, Diverse Benefits Adopting a unified communications platform increases productivity, reduces costs and improves end-user service. Your staff may sit in cubicles

More information

IP-PBX for Small to Large Enterprises

IP-PBX for Small to Large Enterprises IP-PBX for Small to Large Enterprises WHITE PAPER May 2011 Contents Executive Summary Pg.1 IP Telephony An Overview Pg. 2 Matrix IP-PBX solution for Small to Large Enterprises Pg. 4 Benefits of IP-Telephony

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services.

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services. Implementation Guide Simplify, Save, Scale VoIP: The Next Generation Phone Service A single source for quality voice and data services. > > > > > > > > > > All signs point to VoIP so letês get started.

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

Cisco Smart Business Communications System: A New Way for Small Business to Communicate

Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System (SBCS) is a complete system of voice, data, video, and wireless networking

More information

Figure 1. Traditional PBX system based on TDM (Time Division Multiplexing).

Figure 1. Traditional PBX system based on TDM (Time Division Multiplexing). Introduction to IP Telephony In today s competitive marketplace, small businesses need a network infrastructure that will not only save their business money, but also enable them to be more efficient and

More information

Toll-bypass Long Distance Calling... 1. What Is VOIP?... 2. Immediate Cost Savings... 3. Applications... 3. Business Quality Voice...

Toll-bypass Long Distance Calling... 1. What Is VOIP?... 2. Immediate Cost Savings... 3. Applications... 3. Business Quality Voice... telephony internet access remote access modems Content Toll-bypass Long Distance Calling... 1 What Is VOIP?... 2 That Was Then... This is Now... Immediate Cost Savings... 3 Applications... 3 Office-to-office

More information

Time Division Multiplexing to Internet Protocol Business.Frontier.com/Solutions 1

Time Division Multiplexing to Internet Protocol Business.Frontier.com/Solutions 1 Time Division Multiplexing to Internet Protocol Time Division Multiplexing to Internet Protocol Business.Frontier.com/Solutions Executive Summary Businesses looking to secure a foothold as a competitive

More information

Enhanced Enterprise SIP Communication Solutions

Enhanced Enterprise SIP Communication Solutions Enhanced Enterprise SIP Communication Solutions with Avaya Aura and Allstream SIP Trunking An Allstream White Paper 1 Table Of Contents Beyond VoIP 1 SIP Trunking delivers even more benefits 1 Choosing

More information

ReplixFax Fax over IP (FoIP) Technical Overview and Benefits

ReplixFax Fax over IP (FoIP) Technical Overview and Benefits ReplixFax Fax over IP (FoIP) Technical Overview and Benefits www.softlinx.com Table of Contents INTRODUCTION... 3 HOW FAX OVER IP (FOIP) WORKS... 3 FAX PROTOCOLS FOR FOIP... 3 TRADITIONAL FAX SERVER VS.

More information

PETER CUTLER SCOTT PAGE. November 15, 2011

PETER CUTLER SCOTT PAGE. November 15, 2011 Future of Fax: SIP Trunking PETER CUTLER SCOTT PAGE November 15, 2011 QUESTIONS AND ANSWERS TODAY S SPEAKERS Peter Cutler Vice President of Sales Instant InfoSystems Scott Page Subject Matter Expert Dialogic

More information

UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED

UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED WHITE PAPER WHITE PAPER UC FOR THE CLOUD ERA 2 COMMUNICATION: THE FOUNDATION OF BUSINESS In the past, the private branch exchange (PBX) likely saved your

More information

Building a Business Case for IP Telephony for Small and Medium Businesses

Building a Business Case for IP Telephony for Small and Medium Businesses Building a Business Case for IP Telephony for Small and Medium Businesses Helen Chan Senior Analyst Small & Medium Business Strategies The Yankee Group hchan@yankeegroup.com Copyright 2003, the Yankee

More information

Allstream Converged IP Telephony

Allstream Converged IP Telephony Allstream Converged IP Telephony SIP Trunking Solution An Allstream White Paper 1 Table of contents Introduction 1 Traditional trunking: a quick overview 1 SIP trunking: a quick overview 1 Why SIP trunking?

More information

Best Effort gets Better with MPLS. Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications

Best Effort gets Better with MPLS. Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications Best Effort gets Better with MPLS Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications A White Paper on Multiprotocol Label Switching October,

More information

Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities.

Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities. Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities. www.globalcrossing.com Managed Hosted IP Telephony Services Government organisations

More information

Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business

Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business CONTENTS Summary... 3 What s The Buzz About?... 3 What It Means For Businesses... 3 What It Means For Employees...

More information

IP Telephony Deployment Models

IP Telephony Deployment Models CHAPTER 2 Sections in this chapter address the following topics: Single Site, page 2-1 Multisite Implementation with Distributed Call Processing, page 2-3 Design Considerations for Section 508 Conformance,

More information

VOXOX 5BENEFITS OF A. HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES. a VOXOX ebook. Communications to the Cloud:

VOXOX 5BENEFITS OF A. HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES. a VOXOX ebook. Communications to the Cloud: VOXOX 5BENEFITS OF A HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES a VOXOX ebook 0Taking 2013 VOXOX, Inc. Communications to the Cloud: CONTENTS 2 INTRODUCTION 3 TOP CHALLENGES 7 FINDING A SOLUTION 12

More information

Accelerate Private Clouds with an Optimized Network

Accelerate Private Clouds with an Optimized Network Accelerate Private Clouds with an Optimized Network An Allstream White Paper 1 Table of contents The importance of WAN 1 WAN challenges for Private Clouds 1 WAN Optimization methods 2 Benefits of WAN Optimization

More information

Exhibit 1 The VoIP Business Case Source: The Yankee Group, 2004. Competitive advantage. Streamline business process. Improved IT process

Exhibit 1 The VoIP Business Case Source: The Yankee Group, 2004. Competitive advantage. Streamline business process. Improved IT process www.yankeegroup.com Telecommunication Strategies United States by Bryan Van Dussen July 2004 Preparing Your Organization for VoIP Executive Summary The best business case for VoIP weighs several factors

More information

Voice over IP Manageability

Voice over IP Manageability October 2004 Voice over IP Manageability Architecture Matters Comparing the Various Approaches and How They Deliver System Administration In 1996, Gartner Group rocked the IT world with the results of

More information

Voice over Internet Protocol (VoIP) in the Hospitality and Gaming Sectors

Voice over Internet Protocol (VoIP) in the Hospitality and Gaming Sectors Voice over Internet Protocol (VoIP) in the Hospitality and Gaming Sectors Jayesh Amdekar Voice over Internet Protocol (VoIP) has emerged as a significant enabling technology and the adoption of industry

More information

2- Technical Training (9 weeks) 3- Applied Project (3 weeks) 4- On Job Training (OJT) (4 weeks)

2- Technical Training (9 weeks) 3- Applied Project (3 weeks) 4- On Job Training (OJT) (4 weeks) Course Title: Prerequisites: Training Program (5 months) IP Implementation in Private Branch Exchanges Must fresh graduates Communication/Electronics Engineers" 1- Soft Skills Training (4 weeks) 1. Communication

More information

The VoIP Institute, Inc. Presents. CxO 5 Minute VoIP Guru Guide

The VoIP Institute, Inc. Presents. CxO 5 Minute VoIP Guru Guide The VoIP Institute, Inc. Presents CxO 5 Minute VoIP Guru Guide A NON-VENDOR PERSPECTIVE ON VOIP FOR EVERY CXO OR DECISIONMAKER About the VoIP Institute, Inc. The VoIP Institute, Inc. www.voipinstitute.net

More information

Migrating from TDM to IP: Getting the Ball Rolling. June, 2009

Migrating from TDM to IP: Getting the Ball Rolling. June, 2009 Migrating from TDM to IP: Getting the Ball Rolling June, 2009 2009 Level 3 Communications, LLC. All Rights Reserved. Level 3 Communications, Level 3, the red 3D brackets, the (3) mark and the Level 3 Communications

More information

BT Hosted IPT (VoIP)

BT Hosted IPT (VoIP) BT Hosted IPT (VoIP) What is Convergence? Currently, we see applications on distinct technologies Voice PBX / ISDN / PSTN Data LAN / WAN Video Dedicated VC link What is Convergence? Currently, we see applications

More information

SIMPLIFY YOUR BUSINESS COMMUNICATIONS

SIMPLIFY YOUR BUSINESS COMMUNICATIONS SIMPLIFY YOUR BUSINESS COMMUNICATIONS CONTENTS COMMUNICATIONS AS ONE 01 01 CAN HELP TRANSFORM YOUR BUSINESS 03 A SIMPLER EXPERIENCE 04 WHY CHOOSE OPTUS? 05 1 COMMUNICATIONS AS ONE Businesses today are

More information

VoIP Workbook. VoIP Workbook. Copyright 2008. Page 1

VoIP Workbook. VoIP Workbook. Copyright 2008. Page 1 VoIP Workbook Copyright 2008 Page 1 Notice of Rights All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording,

More information

Communications Transformations 2: Steps to Integrate SIP Trunk into the Enterprise

Communications Transformations 2: Steps to Integrate SIP Trunk into the Enterprise Communications Transformations 2: Steps to Integrate SIP Trunk into the Enterprise The Changing Landscape IP-based unified communications is widely deployed in enterprise networks, both for internal calling

More information

IP TELEPHONY TAKE YOUR BUSINESS COMMUNICATIONS TO THE NEXT LEVEL

IP TELEPHONY TAKE YOUR BUSINESS COMMUNICATIONS TO THE NEXT LEVEL IP TELEPHONY TAKE YOUR BUSINESS COMMUNICATIONS TO THE NEXT LEVEL Executive Summary The rising popularity of IP Telephony in recent years demonstrates that it has become a highly functional, affordable

More information

White Paper A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS. Executive Summary

White Paper A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS. Executive Summary A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS Executive Summary Using the same technology that moves data, text and images around the global Internet,

More information

November 2013. The Business Value of SIP Trunking

November 2013. The Business Value of SIP Trunking November 2013 S P E C I A L R E P O R T The Business Value of SIP Trunking Table of Contents Introduction... 3 What Is SIP Trunking?... 3 What Is the Demand for SIP Trunking?... 5 How Does SIP Trunking

More information

VoIP / SIP Planning and Disclosure

VoIP / SIP Planning and Disclosure VoIP / SIP Planning and Disclosure Voice over internet protocol (VoIP) and session initiation protocol (SIP) technologies are the telecommunication industry s leading commodity due to its cost savings

More information

AT&T IP Flexible Reach Service

AT&T IP Flexible Reach Service I. Service Overview II. Service Components, standard and options I. Service Overview AT&T s Business Voice over IP ( AT&T BVoIP ) portfolio of services enable the transmission of voice telephone calls

More information

INTUITIVE TRADING. Abstract. Modernizing and Streamlining Communications & Collaboration for Financial Trading Enterprises AN IP TRADE WHITE PAPER

INTUITIVE TRADING. Abstract. Modernizing and Streamlining Communications & Collaboration for Financial Trading Enterprises AN IP TRADE WHITE PAPER INTUITIVE TRADING Modernizing and Streamlining Communications & Collaboration for Financial Trading Enterprises Abstract Information technology budgets at investment banks were decimated in the aftermath

More information

Best Practices for VoIP in the Contact Center Part 2: Important Steps for a Successful Implementation BY LORI BOCKLUND AND BRIAN HINTON

Best Practices for VoIP in the Contact Center Part 2: Important Steps for a Successful Implementation BY LORI BOCKLUND AND BRIAN HINTON JUNE 2008 Best Practices for VoIP in the Contact Center Part 2: Important Steps for a Successful Implementation BY LORI BOCKLUND AND BRIAN HINTON Voice over Internet Protocol (VoIP) has reached a new level

More information

MANAGED TELEPHONE AND INTERNET SERVICES

MANAGED TELEPHONE AND INTERNET SERVICES MANAGED TELEPHONE AND INTERNET SERVICES Managed Business Solutions Market Brief Insert service provider logo here 2001 Nortel Networks. All Rights Reserved. CONTENTS Introduction...2 Managed Business Solutions...

More information

Ensuring IP Telephony Performance Through Remote Monitoring

Ensuring IP Telephony Performance Through Remote Monitoring Ensuring IP Telephony Performance Through Remote Monitoring A By Introduction The advantages of IP Telephony are well-known, among them network consolidation, centralized voice administration, longdistance

More information

Embrace the future with A Dodo s guide to;

Embrace the future with A Dodo s guide to; Embrace the future with A Dodo s guide to; Buying a Telephone System As functionality of telephone systems has increased, the buying process has inevitably become more involved. By providing an introduction

More information

HP Networking and Aastra

HP Networking and Aastra HP Networking and Aastra Solution whitepaper Table of contents Executive Summary... 2 Introduction... 3 HP Networking and Aastra: A true alliance... 4 Commitment to open standards... 4 Session Initiation

More information

State Government Improves Delivery of Services to Agencies

State Government Improves Delivery of Services to Agencies Customer Case Study State Government Improves Delivery of Services to Agencies The State of Oregon has undertaken a major consolidation of its information infrastructure using Cisco Integrated Services

More information

INFORMATION SYSTEMS (IS) NETWORK SERVICES TITLE SERIES DEFINITIONS

INFORMATION SYSTEMS (IS) NETWORK SERVICES TITLE SERIES DEFINITIONS INFORMATION SYSTEMS (IS) NETWORK SERVICES TITLE SERIES DEFINITIONS Effective Date: July 1, 2015 I. DEFINITIONS A. Identifying the Correct Job Family This section defines duties performed by positions appropriately

More information

Business case for VoIP Readiness Network Assessment

Business case for VoIP Readiness Network Assessment Business case for VoIP Readiness Network Assessment Table of contents Overview... 2 Different approaches to pre-deployment assessment:.......... 2 Other considerations for VoIP pre-deployment... 3 The

More information

SIP Trunking DEEP DIVE: The Service Provider

SIP Trunking DEEP DIVE: The Service Provider SIP Trunking DEEP DIVE: The Service Provider Larry Keefer, AT&T Consulting UC Practice Director August 12, 2014 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T

More information

ICTTEN5168A Design and implement an enterprise voice over internet protocol and a unified communications network

ICTTEN5168A Design and implement an enterprise voice over internet protocol and a unified communications network ICTTEN5168A Design and implement an enterprise voice over internet protocol and a unified communications network Release: 1 ICTTEN5168A Design and implement an enterprise voice over internet protocol and

More information

Network Assessment Services

Network Assessment Services Network ment Services Information networks are arguably your most important IT assets, their speed and reliability are the foundations upon which your critical business systems and applications run. Ensuring

More information

Cisco Integrated Video Surveillance Solution: Expand the Capabilities and Value of Physical Security Investments

Cisco Integrated Video Surveillance Solution: Expand the Capabilities and Value of Physical Security Investments Cisco Integrated Video Surveillance Solution: Expand the Capabilities and Value of Physical Security Investments What You Will Learn In many enterprises, physical security departments are making a notable

More information

Big Solutions for Small Business

Big Solutions for Small Business Big Solutions for Small Business Enabling SMB Converged Data and Voice Services By Itzik Feiglevitch, Marketing Director Introduction In the coming years, the demand for business VoIP services is expected

More information

Avoid Network Readiness Risks with The Phybridge UniPhyer

Avoid Network Readiness Risks with The Phybridge UniPhyer Avoid Network Readiness Risks with The Phybridge UniPhyer Save over 50% of the cost and 80% in deployment time Receive 100% of the features and functionality of a converged network NO COMPROMISES Allocate

More information

Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies. October 18-19, 2011

Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies. October 18-19, 2011 Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies Grant Bykowy, Director Voice & IP Communications Product Management & Marketing October 18-19, 2011 How can the

More information

Succession Solutions. Voice over IP enabled Meridian

Succession Solutions. Voice over IP enabled Meridian Succession Solutions Voice over IP enabled Meridian Evolution with Continuity With Nortel Networks Succession Internet-enabled Solutions for Meridian, you can evolve to Internet Telephony at a pace in

More information

The Benefits of Migrating Fax Communications to Converged IP Networks. Robert Moran Senior Product Manager Cantata Technology

The Benefits of Migrating Fax Communications to Converged IP Networks. Robert Moran Senior Product Manager Cantata Technology The Benefits of Migrating Fax Communications to Converged IP Networks Robert Moran Senior Product Manager Cantata Technology table of contents Executive Summary 3 Long Distance Savings with IP Fax 3 Lower

More information

Contents Introduction Why Fax over IP? How Real-time Fax over IP works Implementation with MessagePlus/Open Summary. About this document

Contents Introduction Why Fax over IP? How Real-time Fax over IP works Implementation with MessagePlus/Open Summary. About this document Fax over IP Contents Introduction Why Fax over IP? How Real-time Fax over IP works Implementation with MessagePlus/Open Summary About this document This document describes how Fax over IP works in general

More information

ALTERNATIVE COMMERCIAL VOIP SOLUTIONS

ALTERNATIVE COMMERCIAL VOIP SOLUTIONS ALTERNATIVE COMMERCIAL VOIP SOLUTIONS THE MERITS OF HOSTED IP SERVICE RELATIVE TO IP PBX S A WHITE PAPER PRESENTED BY Speakeasy, Inc Table of Contents 1. Total Cost of Ownership (TCO) 3 2. PBX S NEED DEDICATED,

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs 1 When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

Cisco Virtual Office Unified Contact Center Architecture

Cisco Virtual Office Unified Contact Center Architecture Guide Cisco Virtual Office Unified Contact Center Architecture Contents Scope of Document... 1 Introduction... 1 Platforms and Images... 2 Deployment Options for Cisco Unified Contact Center with Cisco

More information

Voice Over Internet Protocol (VoIP) Issues and Challenges William McCrum mccrum.william@ic.gc.ca

Voice Over Internet Protocol (VoIP) Issues and Challenges William McCrum mccrum.william@ic.gc.ca Voice Over Internet Protocol (VoIP) Issues and Challenges William McCrum Phone: +1 613-990-4493 Fax: Email: +1 613-957-8845 mccrum.william@ic.gc.ca Content Network Evolution and drivers VoIP Realizations

More information

The Open Systems Approach to Voice Over IP A Practical and Future-Proof Way to Embrace VoIP Technology

The Open Systems Approach to Voice Over IP A Practical and Future-Proof Way to Embrace VoIP Technology An Artisoft White Paper April 2001 The Open Systems Approach to Voice Over IP A Practical and Future-Proof Way to Embrace VoIP Technology 2001 by Artisoft, Inc. Artisoft and TeleVantage are registered

More information

GlobalTone ALTERNATIVE COMMERCIAL VOIP SOLUTIONS THE MERITS OF HOSTED IP SERVICE RELATIVE TO IP PBX S. A WHITE PAPER PRESENTED BY GlobalPhone Corp.

GlobalTone ALTERNATIVE COMMERCIAL VOIP SOLUTIONS THE MERITS OF HOSTED IP SERVICE RELATIVE TO IP PBX S. A WHITE PAPER PRESENTED BY GlobalPhone Corp. GlobalTone ALTERNATIVE COMMERCIAL VOIP SOLUTIONS THE MERITS OF HOSTED IP SERVICE RELATIVE TO IP PBX S A WHITE PAPER PRESENTED BY GlobalPhone Corp 1 of 8 Table of Contents Introduction Alternative Commercial

More information

convergence: preparing the enterprise network

convergence: preparing the enterprise network hp procurve networking business january 2003 convergence: preparing the enterprise network business white paper protecting investments with the hp procurve adaptive EDGE architecture table of contents

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE

BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE Realizing the Proven Value of Unified Communications REALIZING THE PROVEN VALUE OF UNIFIED COMMUNICATIONS What you will learn in this guide: Times are Changing

More information

Connecting to Compete: The Case for Upgrading Your Network

Connecting to Compete: The Case for Upgrading Your Network + CONNECTIVITY WHITE PAPER Connecting to Compete: The Case for Upgrading Your Network Introduction As companies face escalating network traffic growth from not only Internet use but also business applications,

More information

Voice over IP Technologies

Voice over IP Technologies Voice over IP Technologies Voice Over IP Overview VoIP is an emerging technology that allows voice calls to be made over an IP network. Vendors have been pushing VoIP for a few years, but many potential

More information

SIP Trunking to Microsoft Lync (Skype for Business) Server

SIP Trunking to Microsoft Lync (Skype for Business) Server SIP Trunking to Microsoft Lync (Skype for Business) Server SIP Trunking to Lync/Skype for Business Server The emergence of Unified Communications integrating communications services into desktop and mobile

More information

VoIP for Enterprise Solution

VoIP for Enterprise Solution VoIP for Enterprise Solution VoIP for Enterprise Solution Introduction Service providers are striving to create offerings that deliver business value to their clients as a means to grow revenue and improve

More information

Voice over IP Basics for IT Technicians

Voice over IP Basics for IT Technicians Voice over IP Basics for IT Technicians White Paper Executive summary The IP phone is coming or has arrived on desk near you. The IP phone is not a PC, but does have a number of hardware and software elements

More information

N3 Programme. N3 Voice Services

N3 Programme. N3 Voice Services N3 Programme N3 Voice Services There are now in excess of 30,000 NHS connections on N3, which provide a highquality, fully-managed IP infrastructure. The N3 network supports data applications, voice and

More information

TRANSFORMATION OPPORTUNITIES WITH THE ALCATEL-LUCENT OPENTOUCH SUITE OPTIMIZING CONVERSATION DELIVERY OVER CENTRALIZED COMMUNICATIONS NETWORKS

TRANSFORMATION OPPORTUNITIES WITH THE ALCATEL-LUCENT OPENTOUCH SUITE OPTIMIZING CONVERSATION DELIVERY OVER CENTRALIZED COMMUNICATIONS NETWORKS TRANSFORMATION OPPORTUNITIES WITH THE ALCATEL-LUCENT OPENTOUCH SUITE OPTIMIZING CONVERSATION DELIVERY OVER CENTRALIZED COMMUNICATIONS NETWORKS Application Note Table of contents Abstract / New Opportunities

More information

Business Continuity protection for SIP trunking service

Business Continuity protection for SIP trunking service An Allstream White Paper Business Continuity protection for SIP trunking service An Allstream White Paper 1 Table of contents The value of SIP trunking 1 The issue of business continuity 1 SIP trunking

More information

Delivering effective voice services over your IP Network

Delivering effective voice services over your IP Network Delivering effective voice services over your IP Network Why duplicate costs? Voice and data networks have evolved independently of each other and consequently most organisations operate two separate networks,

More information

Is Your Network Ready For IP Telephony?

Is Your Network Ready For IP Telephony? WHITE PAPER Is Your Network Ready For IP Telephony? Straight facts about IP telephony planning and deployment 1. Introduction Enterprises are rapidly adopting IP telephony for cost savings, productivity

More information

SIP Trunking: A new voice in communications service

SIP Trunking: A new voice in communications service Charter Business : White paper SIP Trunking: A new voice in communications service WHITE PAPER With the rise of next-generation technology, business customers have more options than ever from providers

More information

ROGERS DELIVERS THE SPEED, POWER AND RELIABILITY OF FIBRE RIGHT TO YOU.

ROGERS DELIVERS THE SPEED, POWER AND RELIABILITY OF FIBRE RIGHT TO YOU. ROGERS DELIVERS THE SPEED, POWER AND RELIABILITY OF FIBRE RIGHT TO YOU. ROGERS BUSINESS SOLUTIONS When you partner with Rogers Business Solutions, you benefit from on-going collaboration with our team

More information

The Business Value of SIP Trunking

The Business Value of SIP Trunking July 2013 US$39.00 S P E C I A L R E P O R T The Business Value of SIP Trunking By Khali Henderson Editor-in-Chief, Channel Partners COMMUNICATIONS Table of Contents Introduction... 3 What Is SIP Trunking?...

More information

MULTI - PHASED, STRATEGIC APPROACH ENHANCES COMMUNICATIONS

MULTI - PHASED, STRATEGIC APPROACH ENHANCES COMMUNICATIONS CASE STUDY HEAVY EQUIPMENT RENTAL COMPANY MULTI - PHASED, STRATEGIC APPROACH ENHANCES COMMUNICATIONS The challenge? Deploy a cost effective, easy-to-use Unified Communications (UC) phone solution that

More information