Enabling success lmktec.co.uk

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1 Enabling success lmktec.co.uk

2 Contents About Landmark Technologies 3 Background 3 Why are we trusted? 4 Who we work with 5 Our investment in technology 5 Our core values 6 Products & Services 8 Telephony 8 PC Support 10 Managed IT Services 12 Consultancy 14 Meet Our Team 15 Contact 15 We aim to make IT and telephony easy to understand, easy to implement and easy to manage. About Landmark Technologies Background Professional and comprehensive technology solutions We offer a cost effective, fixed price and responsive support service. Boasting over a decade of experience in the City of London, we are one of the UK s leading technology providers for businesses looking for a complete service. Making IT easy to manage Our aim is to simplify technology by providing you with a single point of contact for all your IT requirements; negating the need to manage multiple suppliers. We do this through providing a combination of Telephony, PC Support, Managed IT and Consultancy Services through one supplier, us. We also offer a variety of non IT related services through our parent company, Landmark Plc. Carel Venter, Managing Director 3

3 Why are we trusted? Landmark Technologies is a safe pair of hands and we have confidence in their ability to provide us with the critical continuity our business needs. Fast response One contact for all technology 24/7 Proactive technical support Detailed monitoring & reporting Access to the latest technology Comprehensive end to end service level agreements Scalable & flexible contracts Benefit from our investment in technology Who we work with Years of experience across multiple sectors Our business community encompasses clients from all sectors including: law, finance & trading, IT & Telecoms, insurance, recruitment and other financial services. Our clients include; Barclays Bank Plc, American Express, Snoros Bank, Convers Bank, Société Générale, Mitsui Sumitomo, Metropolitan Police, Goldman Sachs, Metlife, Deutsche Bank, Hiscox, Lebara Mobile, Truphone, Co-op, Deutsche Bank, HCL, National Rail and EDF. Our investment in technology We invest so you don t have to We have built our own private cloud We replicate all technology applications across separate maximum security data centres We integrate to a highly robust and resilient infrastructure Our network is fully N+1 resilient We provide all clients with diverse internet access We include complete telephony failover as standard 4 Stephen Harte, Account Executive 5

4 01 We Passion We share a passion for the difference that technology can make in our client s lives care about how technology effects the day to day running of our clients business and the impact it can have. 02 Attitude We demonstrate a can-do attitude and foster a mutually supportive environment We believe that we provide our clients with solutions that help support and drive their businesses forward. Our core values Our core values are at the heart of everything we do and we regularly focus on developing these values in our services Integrity We inspire trust by saying what we mean and matching our behaviours to our words We develop and provide solutions that are in line with our client s requirements and by doing and delivering what we say we will. Excellence We ensure that quality is at the heart of everything we do We further believe that our attitude and conviction to always deliver as promised, ensures that excellence is at the core of all our products and services. 6 Roberto Magni, 7

5 Products & Services TELEPHONY PC SUPPORT MANAGED IT CONSULTANCY Landmark Technologies telephone system delivers excellent telephony services and has supported us through several key demonstrations. Telephony We partner with Avaya to provide an enterprise class, feature rich, secure and scalable platform to support your business. A voice that matters Whether you have a basic or complex requirement, our telephony solution can be tailored to an exact specification to allow complete flexibility around how you want your business to communicate. Managing telephony expenditure We offer an extensive set of features included in a single fixed monthly fee, ensuring you can manage all your IT expenditure now and in the future. Our telephony consultants can help you assess how to gain the most from our telephone system through providing you with a solution that combines the best of features and mobility. Telephony services include: Line Whether you need a direct dial, group call or just a simple fax line, we have an option for you. Some of the features included are: Pickup Groups Call Divert / Forward Coverage Paths Partner Groups 3 Way Conference Call Waiting Call Reports Voic (option to receive by ) 24/7/365 Support Unified Communications Trained Engineer Response Advanced features include: Efax Send and receive faxes via from anywhere in the world. Digital Line Recording Looking for call quality monitoring for training purposes? Or perhaps your business needs to be FCA compliant? Record your conversations with the latest recording software. Reception Answering Why not have your main business number answered by professional receptionists in your company s name? Night Voic Service Tailored out of hours messaging. Mobile Phone Recording Record calls made from your mobile. Auto Attendant Answering Personalised automated greeting message with interactive call routing. 8 9 Mike Smith, Lintzi Patiris,

6 TELEPHONY PC SUPPORT MANAGED IT CONSULTANCY IT support packages to suit your business PC Support A reliable computer system means an efficient business We offer a range of support packages from fixed to flexible cost support. All with you in mind. We are on IT Our team comprises of highly skilled engineers that are based on site and are readily available to assist with your IT support requirements. It s easy to contact our support team Monitoring Remote On-site Combined packages 2. Raise a ticket, receive a quick response & track your issue. 3. Visit Friendly & approachable. Ask our engineers in person. All of our services are Call Call our support line & speak to an engineer. Proactive Streamlining your existing IT setup. Tailored Building IT solutions around your business. Personal Providing you with regular onsite visits. Complete Supporting your technology through a mechanism that works for you Janna Botha,

7 TELEPHONY PC SUPPORT MANAGED IT CONSULTANCY Managed IT Services Your one point of contact We can manage all your supplier relationships so you do not have to. Making IT work for you We believe that businesses should be a product of successful technology through matching our client s key requirements with the right solutions. Procurement Understanding your business technology requirement and aligning it to the best products and price is key to us. Internet We offer a number of different internet options, from dedicated connections to fully managed networks. Hosting Reliable, secure and accessible Our promise to clients who use our world class hosting infrastructure. Online Backup Our online backup service allows you to store all your essential business data reliably and secure in the cloud. Landmark Technologies have been incredibly helpful and responsive when called to help. We ensure you always have the right access We deal with you directly and are your single point of contact We are your complete end to end solution We build bespoke solutions for your business We connect you to the people that matter Al Satea, Lucas Kemperman,

8 TELEPHONY PC SUPPORT MANAGED IT CONSULTANCY Consultancy Are you a... 1 SME finding IT a distraction from your core business? We can help! 2 Business professional that does not have time to source the latest products at competitive prices? We can help! 3 Start-up that is not sure what technology solutions are right for your business? We can help! 4 Special projects team that needs to be set up in a new space with new technology in a short space of time? We can help! Meet Our Team Carel Venter Managing Director David Todd Executive Chairman Richard Gill Executive Chairman Clive Caunter Financial Director Stephen Harte Account Executive Hazel Merlino Marketing Manager Technology in line with your business Consultancy services include: Our aim is to develop technology in line with your company by gaining a clear insight into your business. We do this through taking a consultative approach to understanding what s important to you, whilst drawing upon our vast experience working with a broad spectrum of clients. Reliable advice at your fingertips We are not only a business providing IT services but also an internal IT department. We therefore understand many of the difficulties associated with managing technology and ensuring that IT truly provides value to the business. IT Strategy We provide a consultancy service that will aid you in identifying new technologies, guide you through technology decision making and support you in deciding on the strategic technology direction of your business. Cost Management We provide you with a clear understanding of the costs involved in your IT department and how to effectively manage these to gain the results you need. Supplier Management We will provide you with guidance and support in selecting suppliers and negotiating contracts to ensure you get the best technology at the right price and support levels. Roberto Magni Janna Botha Contact Mike Smith Lintzi Patiris Al Satea We would love to do business with you! Technology is our passion. Contact us today to find out how we can take the hassle out of technology for you. Lucas Kemperman Tim Kiddy Financial Controller Web: Pauline Carrick Accounts Manager LetsTalk@lmktec.co.uk Tel: +44 (0)

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