Guide to Small Business Communications

Size: px
Start display at page:

Download "Guide to Small Business Communications"

Transcription

1 Guide to Small Business Communications Guide to Small Business Communications Brought to you by 1

2 Clear, Simple, & to the Point. Technology can often be confusing and challenging to decipher. As a small business owner you need clear information and simple solutions that save you money and help you reach your business goals. Avaya is helping you reach your business goals. Pat Hume Global Vice President Small and Medium Business Solutions Avaya, Inc. At Avaya we recognize this and that s why we ve put together this guide to provide you with the information you need to know about improving your business communications. We have been serving small businesses just like yours for over 100 years. First as AT&T, then as Lucent Technologies, and now as Avaya. Our heritage has taught us about service, technology, and partnerships. We want to be just that your partner. I hope you ll find this communication guide helpful and I hope you ll call on us to help you grow your business. It s not just communications it s the heart of your business. Pat Hume 2 3

3 Manage Your Business As a business owner your top priority is to grow your business as profitably and successfully as possible. Here are six sections of helpful information that will help you do just that...today. 1 Communications The Choices Are Yours 3 6 Listen to Your Heart Benefits of Better Communications Solutions For Your Industry A Look at Some Case Studies Getting Started is Easy! 4 5

4 1 Communications: The Choices Are Yours It may seem confusing with so many telecommunications choices for local dial-tone, telephone equipment, and long distance. Let s take a look at three choices. We help simplify your options and level the playing field. 1. Basic Service 2. Traditional Systems This works just like at home. You can have several phone lines with voic or an answering machine. This is easy but limiting. Often you lack important capabilities that your customers would expect. This usually serves small business well with 1-2 phones, but is a basic solution that doesn t scale or grow. Traditional communications systems from companies like Avaya use regular phone lines but allow you to utilize capabilities like desk-to-desk transferring, being able to see which lines are in use, conferencing, music-on-hold and voice prompts to direct calls where you need them to go. This usually serves businesses of five or more employees who have basic needs to run and grow. 3. IP Systems IP communication systems allow you to run software that combines your voice and data in a way that helps your employees do more. This integrated solution helps your business connect with customers faster and with more options. , voice calls and voic , calendars and conferences all come together in one simple system, which can be use with multiple devices including your cellular phone, your desk phone or even your PC. This will help you reduce costs and serve customers with a competitive advantage. 6 7

5 2 Benefits of Better Communications Avaya is a world leader in traditional phone systems and IP communications systems for small and medium businesses. What makes Avaya better? A few important little details. Avaya, a world leader. 1 2 Better customer service for sales and support of your customers. Ease of doing business for you and your employees. 3 Increased productivity-making your phones true productivity enablers. 4 Cost savings. 5 6 Cool capabilities, like knowing how many customers called and how many dropped, call recording, listening to your s over the phone, and many others. Auto attendant to answer your main line and transfer calls without a receptionist. 8 9

6 Guide to Small Business Communications 3 Listen to Your Heart The heart of your business is your customers. If you don t connect with them often enough, someone else will. Let Avaya show you how. 1 Let us show you how. Listen to your ! 2 3 digit dial between your multiple office locations. 3 Reduce Long Distance Charges between your offices to Zero! 4 6 Record Conference Calls 5 Track details of phone costs Have an auto attendant greeting answer all of your calls and route them automatically to the correct person or department

7 4 Solutions For Avaya delivers communications solutions that are as unique as your business. Your Industry The Perfect Fit for Your Small or Medium Sized Business We serve many unique business needs: Retail environments Law firms Doctor and dentist offices Auto dealers Salons Travel agents Advertising agencies Finance and accounting firms With Avaya, many diverse industries can benefit from the kinds of capabilities made available through our communications software solutions and those of our partners. Whether it s customer management, accounting, on the road access to information or just being able to see the record of the customer who called in from a pop up screen, Avaya has solutions that deliver. How you use communications makes all the difference. Many of our customers use it to be more competitive. Whether you want your receptionist to see client records as they dial in or you are a retail store owner that needs to have incoming callers in a queue while on hold, communications can truly make a difference in your customers experiences. Lawyers, for example, need access to information while on the road and brokers and sales people need to be able to connect to clients when they call in - no matter where they are. This is what Avaya does. And at the heart of your business is where we want to be

8 5 A Look at Some Case Studies! Avaya has nearly as many unique solutions as it has unique customers. Following are just a few examples of how Avaya s rich functionality, ease of use and scalability won the day. With Avaya, the Choice is Clear

9 Taking the Call I DRIVE SAFELY! Gets Drivers Back on the Road with The Avaya Solution Thanks to the Avaya IP Office solution, our customer responsiveness has improved as our business continues to grow, says Sanchez. I m confident this trend will continue as we become more acquainted with its rich capabilities and benefits Business Challenge Online traffic school I DRIVE SAFELY! provides roundthe-clock training and customer support to anyone looking to regain a driver s license or reduce insurance rates. In December 2002, the company needed a communications solution that would effectively manage its contact center operations and provide high value professional development for its agents. Customer Service Director Elizabeth Sanchez also wanted a solution that would scale as requirements demanded and produce comprehensive reports that she could share both with her teams and with the company s executives. The Avaya Solution After looking at various alternatives, Sanchez chose the Avaya IP Office solution because of its robust reporting features and call-routing capabilities. Since implementing the solution, I DRIVE SAFELY! has enjoyed increased agent productivity and revenues, not to mention improved customer satisfaction. The company expects savings of more than $768,000 in agent staffing costs over a five-year period

10 The Rock Star Lifestyle It is no small wonder, that when it came to installing a new communications system, Rod Stewart wanted the best solution available. That solution was from Avaya. Rod Stewart s voice is his career. That s why he chose Avaya. The Rod Stewart Challenge Rod Stewart is one of an elite group of artists who have demonstrated the staying power needed to remain at the top of their profession. But being a rock star isn t just about living the high life. To be a serious player with a life-long career in the music industry takes a great deal of hard work and dedication, and involves an enormous amount of detailed planning. When Rod was on the UK leg of his 2002 tour, he was based at his estate in the South of England. With so much to take care of in terms of logistics, it soon became clear that his existing telephone system was simply not good enough. Rod and his team wanted a single system that had the capacity to use and the Internet as well as provide telephone extensions throughout the whole estate, from the house itself to places like the swimming pool and stable complex. In addition, Rod wanted to be able to add further extensions as necessary. These were all functions that his existing telephone system could not supply. have to spend more than half their time away from the office, and in order to keep things running smoothly, they need to be able to stay in touch, by and over the phone, from wherever they are in the world. The Avaya solution The Avaya IP Office IP403 system was chosen. A midrange IP Office solution that offered the rich functionality, ease of use and scalability that were needed to take Rod s business communications well into the 21st century. The team called upon an Authorized Avaya Business Partner to design, configure and implement the IP Office solution. The new IP-enabled system means that, wherever they are within the grounds, Rod and his team can receive or transfer a call, and even set up a conference call or download their s. And wherever else they are in the world, they have access to exactly the same features. But as well as providing plenty of on-site connectivity, the new system also had to offer the power to deal with important communications when Rod and his team were on the road. The pressures of the music industry mean that they 18 19

11 Making the Connection Amerindo Boosts Productivity and Reduces Costs with the Avaya IP Office Solution In late 2002, when Amerindo Investment Advisors needed to link its New York headquarters with offices in San Francisco and the United Kingdom, it needed a system that was both cost effective and easy to manage. Business Challenge Because Amerindo specializes in technology stocks, Chief Technology Officer Alan Peterson felt the firm needed a system that would be well positioned for current and future technological developments. The Avaya Solution After looking at both Avaya IP Office and a solution from Cisco, Peterson selected the Avaya solution based on its sheer number of user-friendly features, IP capabilities and ability to grow incrementally and add applications. Among other things, the solution allowed Peterson to institute threedigit dialing between the New York and San Francisco offices, which eliminated toll charges for calls between offices and resulted in an annual savings of around $48,000. I am a one person technology department, says Peterson, so I needed a smooth transition process for the end users and a new system in place that was easy to administer from anywhere. I also wanted to show a return on investment to my Chief Financial Officer that went above and beyond technology benefits. The Avaya solution satisfied all of those criteria and more

12 6 Getting Started is Easy! Moving your business forward is as simple as picking up the phone and calling Avaya. We ll handle everything else. Call Avaya. We ll guide you from there. Step #1 Get Ready! Contact Avaya and arrange for a free communications assessment Select Option 2 Step #2 Get Set! Let us prepare your complimentary communications solution proposal with return on investment calculations. Step #3 Go! Let Avaya take all the worry out of your communications. We ll help you get started quickly with the right solution for your business

13

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses YOUR QUESTIONS ANSWERED A Practical Guide to VoIP for Small Businesses FACING UP TO THE CHALLENGES. 1 What you need to know. Now. Your business is growing. Your customers expect great service. Your employees

More information

Introduction to Storm Hosted VoIP Phone Systems

Introduction to Storm Hosted VoIP Phone Systems Introduction to Storm Hosted VoIP Phone Systems About Storm Established in 1996, Storm own and operate a cloud based VoIP telephone service, created especially for businesses. Storm specialise in providing

More information

IP Office: Simple, Powerful Communications for Small and Medium Size Businesses

IP Office: Simple, Powerful Communications for Small and Medium Size Businesses IP Office: Simple, Powerful Communications for Small and Medium Size Businesses Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and

More information

IP Office: Simple, Powerful Communications for Small Business

IP Office: Simple, Powerful Communications for Small Business avaya.com IP Office: Simple, Powerful Communications for Small Business Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and competitive

More information

IP Office: Simple, Powerful Communications for Small and Medium Size Businesses

IP Office: Simple, Powerful Communications for Small and Medium Size Businesses IP Office: Simple, Powerful Communications for Small and Medium Size Businesses Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and

More information

Avaya IP Office. Simple yet robust collaboration solution for SMBs. 0800 019 0194 info@chesstelecom.com

Avaya IP Office. Simple yet robust collaboration solution for SMBs. 0800 019 0194 info@chesstelecom.com Avaya IP Office Simple yet robust collaboration solution for SMBs Benefits Serve customers effectively Give your business a competitive edge by keeping your communications at peak performance. Easy to

More information

IP Office: Simple, Powerful Communications for Small Business

IP Office: Simple, Powerful Communications for Small Business IP Office: Simple, Powerful Communications for Small Business Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and competitive without

More information

Introduction to Storm Hosted VoIP Phone Systems

Introduction to Storm Hosted VoIP Phone Systems Introduction to Storm Hosted VoIP Phone Systems About Storm Established in 1996, Storm own and operate a cloud based VoIP telephone service, created especially for businesses. Storm specialise in providing

More information

Simply a better way for your business to communicate.

Simply a better way for your business to communicate. Simply a better way for your business to communicate. www.voice-ring.com -346,,, Welcome to Voice-Ring Your Digital Solution to Business Telephone Service. There is nothing more important in the Business

More information

CONNECTING PHONES, FAXS & DEVICES TO TALKSWITCH

CONNECTING PHONES, FAXS & DEVICES TO TALKSWITCH TALKSWITCH QUICK GUIDE CONNECTING PHONES, FAXS & DEVICES TO TALKSWITCH CONNECTING PHONES, FAXES & DEVICES TO TALKSWITCH CT.TS005.504.EN - 03 TalkSwitch Back Panel TalkSwitch 48-CA/ 48-CVA shown here. Model

More information

BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU.

BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU. BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU. Manage business calls quickly and easily Work better with colleagues Save money on set-up, maintenance and calls Get a long-term flexible solution Have

More information

AMERICA S BEST SMALL BUSINESS PBX/PHONE SYSTEM!

AMERICA S BEST SMALL BUSINESS PBX/PHONE SYSTEM! TELEPHONE MAN OF AMERICA Earning Your Business Every Step of the Way! Specializing in Telecom Equipment of all Brands, Carrier Services, Technician Services, Maintenance Agreements & Purchasing Excess

More information

AMERICA S BEST SMALL BUSINESS PBX/PHONE SYSTEM!

AMERICA S BEST SMALL BUSINESS PBX/PHONE SYSTEM! TELEPHONE MAN OF AMERICA Earning Your Business Every Step of the Way! Specializing in Telecom Equipment of all Brands, Carrier Services, Technician Services, Maintenance Agreements & Purchasing Excess

More information

BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE.

BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. A comprehensive guide to setting up and using the many features of BT Cloud Voice, and how they can help you get the very best out of your business. WHAT S

More information

Levelling the Playing Field

Levelling the Playing Field ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and

More information

Samsung OfficeServ Messaging Solutions. Transform your business through greater professionalism and efficiency. www.samcom.com.au. Messaging Solutions

Samsung OfficeServ Messaging Solutions. Transform your business through greater professionalism and efficiency. www.samcom.com.au. Messaging Solutions www.samcom.com.au Samsung Messaging Solutions Samsung Messaging Solutions Transform your business through greater professionalism and efficiency Samsung Messaging Solutions In today s highly competitive

More information

RingCentral Office@Hand from AT&T Desktop App for Windows & Mac. User Guide

RingCentral Office@Hand from AT&T Desktop App for Windows & Mac. User Guide RingCentral Office@Hand from AT&T Desktop App for Windows & Mac User Guide RingCentral Office@Hand from AT&T User Guide Table of Contents 2 Table of Contents 3 Welcome 4 Download and install the app 5

More information

PARTNER Advanced Communications System (ACS)

PARTNER Advanced Communications System (ACS) PARTNER Advanced Communications System (ACS) Over 1 million systems sold IP Telephony Contact Centers Unified Communication Services Get the powerful communications capabilities your growing business needs

More information

www.samcom.com.au Samsung Messaging Solutions Making your business operate so much more efficiently

www.samcom.com.au Samsung Messaging Solutions Making your business operate so much more efficiently www.samcom.com.au Samsung Messaging Solutions Making your business operate so much more efficiently Samsung Messaging Solutions Samsung Messaging Solutions In today s highly competitive business environment,

More information

A vaya IP Office Messaging & Call Handling

A vaya IP Office Messaging & Call Handling A vaya IP Office Messaging & Call Handling Delivering Productivity and Performance Messaging and call handling solutions that enhance collaboration, productivity and your bottom line IP Telephony Contact

More information

Avaya IP Office Unified Communications for Small Business

Avaya IP Office Unified Communications for Small Business Avaya IP Office Unified Communications for Small Business Unified Communications for Small Business is a suite of applications that: Turns a home phone into an IP Office telephone with the Phone Manager

More information

Services. IP Telephony

Services. IP Telephony Communication Solutions for Law Firms IP Office the All-in-One communications solution for small-and medium-size law firms IP Telephony Contact Centers Mobility Services O v e r 1 m i l l i o n b u s i

More information

Avaya PARTNER Advanced Communications System OVERVIEW

Avaya PARTNER Advanced Communications System OVERVIEW IP Telephony Contact Centers Mobility Services Avaya Advanced Communications System OVERVIEW More than 1 million businesses have turned to the Avaya Advanced Communications System. Why? Because the system

More information

A hosted PBX solution from Spark Digital supports Strongline Buildings to increase flexibility, reduce costs and improve customer service.

A hosted PBX solution from Spark Digital supports Strongline Buildings to increase flexibility, reduce costs and improve customer service. A hosted PBX solution from Spark Digital supports Strongline Buildings to increase flexibility, reduce costs and improve customer service. Strongline Buildings collaborates with confidence using the cloud.

More information

At Work. At Home. And Everywhere In-between.

At Work. At Home. And Everywhere In-between. At Work. At Home. And Everywhere In-between. IntelaCloud Turn Key Solutions IntelaCloud is a (CLEC) competitive local exchange carrier with over 20 years experience in the telecommunications industry.

More information

Hardware Overview. Ooma Linx devices These are installed around the office and are used to connect phones and other devices to your Ooma Office system

Hardware Overview. Ooma Linx devices These are installed around the office and are used to connect phones and other devices to your Ooma Office system Quick Start Guide Introduction Installation Overview Setting up the Ooma Office system in your business is easy. You should have your first extensions up and running in about 20 minutes. Ooma Office blends

More information

Waiting for a compelling event?

Waiting for a compelling event? Waiting for a compelling event? Waiting for a compelling event to kick off bringing your telephone system into the 21st century is probably costing you money. Not many senior managers under-estimate the

More information

The Protel PBX Line. Converged Communications for Business. www.nexmatrix.com. Green Solutions

The Protel PBX Line. Converged Communications for Business. www.nexmatrix.com. Green Solutions The Protel PBX Line Converged Communications for Business Green Solutions www.nexmatrix.com Your employees are your most valuable assets The Protel PBX makes them more productive! Why choose the Protel

More information

Avaya PARTNER Small Office Edition

Avaya PARTNER Small Office Edition IP Telephony Contact Centers Mobility Services OVERVIEW Avaya PARTNER Small Office Edition The right solution for very small businesses that are very serious about communications. When it comes to communications,

More information

BT Cloud Phone. A simpler way to manage your business calls.

BT Cloud Phone. A simpler way to manage your business calls. . A simpler way to manage your business calls. Make and receive calls from anywhere with a phone system that s hosted in the cloud. Save on set-up, maintenance and call charges. Have reassurance that we

More information

RingCentral Office@Hand from AT&T

RingCentral Office@Hand from AT&T Product Brief RingCentral Office@Hand from AT&T Cloud-based communication service that gives your business more ways to connect Now you can enhance your company s image, make it easier for customers to

More information

Saving Money with Business VoIP Adding the Costs

Saving Money with Business VoIP Adding the Costs Saving Money with Business VoIP Adding the Costs Table of Contents Introduction 01 Parts of a Phone System 02 Dial-tone and lines Call routing Custom features Phone System Costs 04 Lines and Service Fees

More information

Hosted PBX. What Is It? What Features Does It Have? How Will It Help My Business?

Hosted PBX. What Is It? What Features Does It Have? How Will It Help My Business? 1 Hosted PBX What Is It? What Features Does It Have? How Will It Help My Business? Hosted PBX Hosted PBX delivers an enterprise-grade phone system to small and medium-sized businesses via the cloud. It

More information

BP_UserGuide_1113. Business Phone User Guide

BP_UserGuide_1113. Business Phone User Guide BP_UserGuide_1113 Business Phone User Guide Contents Welcome to Shaw Business Phone 2 Voicemail 6 Call Forward 7 Call Forward Busy 8 Call Forward No Answer 9 Call Waiting 10 Multi-line Hunting 12 Call

More information

CONFIGURING REMOTE EXTENSIONS

CONFIGURING REMOTE EXTENSIONS TALKSWITCH QUICK GUIDE CONFIGURING REMOTE EXTENSIONS CT.TS005.501001 Use with: TalkSwitch 24-CA TalkSwitch 48-CA TalkSwitch 48-CVA ANSWERS WITH INTELLIGENCE TALKSWITCH QUICK GUIDE CONFIGURING REMOTE EXTENSIONS

More information

The Definitive Guide to Upgrading Your Phone System

The Definitive Guide to Upgrading Your Phone System The Definitive Guide to Upgrading Your Phone System Table of Contents My current phone system works fine!... 1 Expand Your Ideas of What Your Phone System Can Provide... 2 Do You Need a New Phone System?...

More information

IP COMMUNICATION SYSTEM FOR SMALL BUSINE SS

IP COMMUNICATION SYSTEM FOR SMALL BUSINE SS The right call for your business. High Performance for Your Business Dozens of productivity and convenience features, right out of the box. One compact server, about the size of a phone book, supports

More information

Hosted VoIP for Business

Hosted VoIP for Business Your complete guide to Business VoIP Telephony Hosted VoIP for Business 1 Doc V1.0 Jan 2014 Table of Contents Hosted Desk- 3 VoIP today 3 What is Hosted VoIP? 4 How does Hosted VoIP work? 4 Is Hosted VoIP

More information

Hosted IP Telephony. An easy to understand guide. A white paper from Mason Infotech September 2013. Helping business communicate

Hosted IP Telephony. An easy to understand guide. A white paper from Mason Infotech September 2013. Helping business communicate Hosted IP Telephony An easy to understand guide A white paper from Mason Infotech September 2013 Contents Introduction What is hosted telephony? Who is hosted good for? Why consider hosted telephony? The

More information

IP OffIce SIMPLe, POWeRfUL communications for YOUR ORGANISATION

IP OffIce SIMPLe, POWeRfUL communications for YOUR ORGANISATION IP Office SIMPLE, POWERFUL COMMUNICATIONS FOR YOUR ORGANiSATION IP Office: your communications your device Successful organisations are always looking for new ways to do more with less keeping business

More information

KX-NCP500/1000 BROCHURE EVERY VERY CALL CALL MATTERS. Network Communication Platform

KX-NCP500/1000 BROCHURE EVERY VERY CALL CALL MATTERS. Network Communication Platform KX-NCP500/1000 BROCHURE EVERY VERY CALL CALL MATTERS Network Communication Platform UNIFIED COMMUNICATIONS YET SIMPLIFIED ENHANCED The Panasonic Network Communication Platforms (KX-NCP) are advanced business

More information

Alcatel-Lucent Office Communication Solutions. for SMBs. Transform the way you work

Alcatel-Lucent Office Communication Solutions. for SMBs. Transform the way you work Alcatel-Lucent Office Communication Solutions for SMBs Transform the way you work When you run a business, customer satisfaction, employee productivity and cost control mean a lot to your bottom line.

More information

VOICE OVER IP THAT BOOSTS BUSINESS EFFICIENCY- TEN TIPS FOR GETTING IT RIGHT

VOICE OVER IP THAT BOOSTS BUSINESS EFFICIENCY- TEN TIPS FOR GETTING IT RIGHT VOICE OVER IP THAT BOOSTS BUSINESS EFFICIENCY- TEN TIPS FOR GETTING IT RIGHT Voice Over IP that Boosts Business Efficiency Ten Tips for Getting It Right Business phone service with VoIP is the new face

More information

ABOUT SMART CHOICE. Internet Solutions Ethernet T1 DSL Fiber Cable

ABOUT SMART CHOICE. Internet Solutions Ethernet T1 DSL Fiber Cable ABOUT SMART CHOICE Smart Choice is a leading end-to-end telecommunications consulting and management company, providing a premier level of expertise and support for all our clients telecom needs. We offer

More information

Contact Centers Unified Communication Services

Contact Centers Unified Communication Services A v a y a I P O f f i c e M e s s a g i n g & C a l l H a n d l i n g D e l i v e r i n g P r o d u c t i v i t y a n d P e r f o r m a n c e M e s s a g i n g a n d c a l l h a n d l i n g s o l u t i

More information

Midsize Organizations Talk About Cisco Cloud Collaboration. Copyright 2014 Cisco Systems, Inc. All Rights Reserved.

Midsize Organizations Talk About Cisco Cloud Collaboration. Copyright 2014 Cisco Systems, Inc. All Rights Reserved. Midsize Organizations Talk About Cisco Cloud Collaboration Introduction You re a midsize business. That s big enough to need secure and highly reliable voice, video, and collaboration services. But it

More information

Call Recording is an example of an application available with ViewPoint at no additional charge.

Call Recording is an example of an application available with ViewPoint at no additional charge. Wave TM Product Sheet Wave IP ViewPoint The award winning desktop communications application for businesses offering breakthrough simplicity by presenting a range of productivity tools desktop call management,

More information

Eliminating cost and complexity with hosted VoIP

Eliminating cost and complexity with hosted VoIP Eliminating cost and complexity with hosted VoIP Hosted VoIP providers offer the equipment, software, and technical expertise to deploy VoIP without the risk associated with launching an in- house solution.

More information

MAPLESOFT CONSULTING CASE STUDY. Scalable unified communications for a fast growing, widely dispersed company

MAPLESOFT CONSULTING CASE STUDY. Scalable unified communications for a fast growing, widely dispersed company MAPLESOFT CONSULTING CASE STUDY Scalable unified communications for a fast growing, widely dispersed company MAPLESOFT CONSULTING CASE STUDY COMPANY Maplesoft Consulting, leading professional services

More information

Making Contact Centres Efficient. Meet the needs of your customers and your business

Making Contact Centres Efficient. Meet the needs of your customers and your business Making Contact Centres Efficient Meet the needs of your customers and your business Customers are different these days Customers today are far more demanding than five years ago. They expect you to be

More information

OVERVIEW Intelligent Communication Solutions for Law Firms

OVERVIEW Intelligent Communication Solutions for Law Firms OVERVIEW Intelligent Communication Solutions for Law Firms IP Office the Intelligent Communications solution for small and midsize law firms avaya.com 2 Millions of users in small and midsize businesses

More information

Cloud Phone 365 Frequently Asked Questions (FAQ)

Cloud Phone 365 Frequently Asked Questions (FAQ) Cloud Phone 365 Frequently Asked Questions (FAQ) I already have/own a premise-based PBX and don t see a reason to change now. Managing change has always been an essential skill for business owners, but

More information

0300 & 0800 Phone Numbers for Housing Associations

0300 & 0800 Phone Numbers for Housing Associations 0300 & 0800 Phone Numbers 0800 Phone us free is a powerful message to send out to your existing and potential customers. In fact, by using a Freephone 0800 number you could increase the amount of calls

More information

Cloud VOIP Features. * DTA may have limited features

Cloud VOIP Features. * DTA may have limited features Cloud VOIP Features * * DTA may have limited features Cloud VOIP Features Crexendo s Cloud VOIP features available to customers who purchase a Crexendo 200 or Crexendo 300 plan. The Crexendo DTA plan is

More information

CONFIGURING AUTO ATTENDANTS

CONFIGURING AUTO ATTENDANTS TALKSWITCH QUICK GUIDE CONFIGURING CT.TS005.500901 Use with: TalkSwitch 24-CA TalkSwitch 48-CA TalkSwitch 48-CVA ANSWERS WITH INTELLIGENCE TALKSWITCH QUICK GUIDE CONFIGURING CONFIGURING CT.TS005.500901

More information

Hosted Telephony Guide

Hosted Telephony Guide Guide Telephone: 0845 230 2940 e-mail: info@lsasystems.com Web: www.lsasystems.com What is Hosted telephony? Hosted telephony is literally a hosted PBX telephone service provided to the customer through

More information

We ve enjoyed being with you through the days of the Plain Old Telephone System.

We ve enjoyed being with you through the days of the Plain Old Telephone System. BT One Voice BT One We ve enjoyed being with you through the days of the Plain Old Telephone System. Over the years we ve supported your phone lines, your private branch exchanges and your calls. Now we

More information

ATTERS CALL. Network Communication Platform. KX-NCP500 and KX-NCP1000 Unified Communication Solutions

ATTERS CALL. Network Communication Platform. KX-NCP500 and KX-NCP1000 Unified Communication Solutions VERY Advanced KX-NCP500 and KX-NCP1000 Unified Communication Solutions Network Communication Platform communications solutions designed to enable your business Unified Communications. Enhance and streamline

More information

How to Determine TCO for IP Telephone Systems

How to Determine TCO for IP Telephone Systems How to Determine TCO for IP Telephone Systems HOW TO DETERMINE TCO FOR IP TELEPHONE SYSTEMS 2 INSIDE: 3 4 5 6 7 8 9 10 11 12 Getting Started What is TCO for UC? Count up Operational Costs Consider the

More information

The Missing Piece of Marketing Automation: Your Phone. What matters most is the strategy and skill with which you use it.

The Missing Piece of Marketing Automation: Your Phone. What matters most is the strategy and skill with which you use it. The Missing Piece of Marketing Automation: Your Phone What matters most is the strategy and skill with which you use it. It s an ambition for businesses all over the globe: discover a way to market your

More information

RingCentral Office. Learn what a cloud-based phone system can do for your business.

RingCentral Office. Learn what a cloud-based phone system can do for your business. RingCentral Office Learn what a cloud-based phone system can do for your business. RingCentral Office Learn what a cloud-based phone system can do for your business. Cloud-based Business Phone Systems

More information

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships OVERVIEW Intelligent Communication Solutions for Automotive Dealerships Avaya IP Office the Intelligent Communications solution for today s small and midsize auto dealers avaya.com 2 Millions of users

More information

Contents. Page. Page 2

Contents. Page. Page 2 C 2012 Contents Recording an Auto Attendant Greeting... 3 Auto Attendant Overview... 3 To Record or Change an Auto Attendant Greeting... 3 From any IP phone in Company Network... 3 Business Hour Menu...

More information

24x Overview. Communication systems designed exclusively for small businesses

24x Overview. Communication systems designed exclusively for small businesses Allworx 24x Overview Communication systems designed exclusively for small businesses Finally, a VoIP system with a fully integrated T1/PRI that Saves you money Doesn t compromise on features Provides an

More information

Chapter 1 - Introduction

Chapter 1 - Introduction Chapter 1 - Introduction Asterisk is revolutionary, reliable, scalable, open source, free software that makes possible powerful enterprise telephone systems. Asterisk systems are in use world-wide, reliably

More information

A COMPLETE BUSINESS COMMUNICATIONS SOLUTION

A COMPLETE BUSINESS COMMUNICATIONS SOLUTION A COMPLETE BUSINESS COMMUNICATIONS SOLUTION The Ipiphony IP-PBX is a versatile, mobile, fully featured telephony system that offers leading-edge functionality in a simple-to-use, simple-to-understand package.

More information

You found us. Hello.

You found us. Hello. Meet POWERED BY Everything a small business needs to handle its calls. Digital Receptionist, clever call distribution, an award-winning answering service and all the features of a complete phone system,

More information

Cisco IP Phone System Basic Features Model 7940 Durham, NC

Cisco IP Phone System Basic Features Model 7940 Durham, NC Cisco IP Phone System Basic Features Model 7940 Durham, NC This guide will walk you through setting up and using some very useful features on the new Cisco IP telephone. First of all, your phone will look

More information

Avaya Understands Law Firms

Avaya Understands Law Firms Avaya Understands Law Firms All in one communications solutions from Avaya, the IP Office Big business communications at small business prices Avaya IP Office brings law firms leading edge communication

More information

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features Feature Name Unlimited Extensions Unlimited Auto Attendants Unlimited Voicemail Boxes ACD Features Feature Description With Evo IP-PB you can add an extension at any time, with no limits and no need to

More information

Simplify everything with Vodafone One Net Business

Simplify everything with Vodafone One Net Business Simplify everything with Vodafone One Net Business A whole new way of looking at your communications Simplify everything with Vodafone One Net Business, the complete cloud-based communications system that

More information

10x Overview. Communication systems designed exclusively for small businesses

10x Overview. Communication systems designed exclusively for small businesses Allworx 10x Overview Communication systems designed exclusively for small businesses Our customers say that the Allworx 10x system with integrated phones, network and advanced features will save you money

More information

Accelerate with OpenScape Office

Accelerate with OpenScape Office Accelerate with OpenScape Office Take your business to the next level with Unified Communications and Collaboration. Our UCC solutions can help your business - no matter how big or small get more done

More information

Communication Choices

Communication Choices Communication Choices Dealing with unwanted calls on your BT line Call control Peace of mind bt.com/unwantedcalls Contents Dealing with unwanted phone calls... 3 Marketing and sales calls... 4 Silent calls...

More information

Calling Features User Guide

Calling Features User Guide Calling Features User Guide www.etczone.com 866-ETC-4YOU 1 SUNMAN BATESVILLE GREENSBURG BROOKVILLE LIBERTY (812) 623-2122 (812) 932-1000 (812) 222-1000 (765) 547-1000 (765) 223-1000 Today s fast-paced

More information

Three Ways You Can Get More Referral Business

Three Ways You Can Get More Referral Business Three Ways You Can Get More Referral Business Jeff Hartman Product Manager One of the best parts of having loyal, long-term customers is, of course, referral business, but getting more referral business

More information

ZULTYS CLOUD SERVICES

ZULTYS CLOUD SERVICES ZULTYS CLOUD SERVICES WHY CHOOSE ZULTYS CLOUD SERVICES? With Zultys Cloud Services, you get a fully-hosted telephone system that is secure and reliable enterprise-class service without the enterprise-class

More information

Premise vs. Hosted vs. Hybrid-Hosted

Premise vs. Hosted vs. Hybrid-Hosted Premise vs. Hosted vs. Hybrid-Hosted Comparing Ip based business Phone solutions For small and medium-sized businesses (SMBs) looking to not just survive but thrive during the downturn, an IP phone system

More information

The OneBox Phone System - Feature List

The OneBox Phone System - Feature List The OneBox Phone System - Feature List Web Based Administration OneBox comes with a great web page based administration interface called freepbx. Forget about struggling with some unintelligible sequence

More information

How Cisco IT Migrated High-Volume Linksys Contact Center to IP Network

How Cisco IT Migrated High-Volume Linksys Contact Center to IP Network How Cisco IT Migrated High-Volume Linksys Contact Center to IP Network Cisco Unified Contact Center solution receives and routes 40,000 calls per day while providing greater flexibility and availability.

More information

Product Brief Nortel Business Communications Manager 50

Product Brief Nortel Business Communications Manager 50 Product Brief Nortel 50 Now small business sites can enjoy affordable, converged voice and data communications that were previously only available to larger organisations. Voice telephony and converged

More information

Virtual Phone Numbers for Marketing

Virtual Phone Numbers for Marketing for Marketing 0800 Phone us free is a powerful message to send out to your existing and potential customers. In fact, by using a Freephone 0800 number you could increase the amount of calls you get by

More information

AT&T Business Voice Mail. Comprehensive Messaging Solution

AT&T Business Voice Mail. Comprehensive Messaging Solution AT&T Business Voice Mail Comprehensive Messaging Solution Welcome to AT&T Business Voice Mail AT&T Business Voice Mail is an easy-to-use, easy-to-set-up business messaging tool. Before voice mail can work

More information

THE BUSINESS GUIDE TO CLOUD COMMUNICATIONS How a cloud-based phone system can make your businesses more agile, flexible and innovative

THE BUSINESS GUIDE TO CLOUD COMMUNICATIONS How a cloud-based phone system can make your businesses more agile, flexible and innovative THE BUSINESS GUIDE TO CLOUD COMMUNICATIONS How a cloud-based phone system can make your businesses more agile, flexible and innovative WHY CLOUD COMMUNICATIONS? Growing businesses are on the lookout for

More information

Conferencing User Guide

Conferencing User Guide Fairpoint Business Welcome to your Conference Service Fairpoint Business Conferencing User Guide We are delighted to welcome you to true state-of-the-art conference calling. As the business world becomes

More information

Hosted PBX Calling Features and Voice Mail Guide

Hosted PBX Calling Features and Voice Mail Guide Definition FairPoint Communications Hosted PBX is easy to use and manage. Hosted PBX is packed with a wide variety of useful standard, advanced and business group calling features, including voicemail.

More information

Hosted PBX Calling Features and Voice Mail Guide

Hosted PBX Calling Features and Voice Mail Guide Definition FairPoint Communications Hosted PBX is easy to use and manage. Hosted PBX is packed with a wide variety of useful standard, advanced and business group calling features, including voicemail.

More information

HPUG_1014. Shaw Home Phone. User Guide

HPUG_1014. Shaw Home Phone. User Guide HPUG_1014 Shaw Home Phone. User Guide Hello. Welcome to the wonderful world of Shaw Home Phone. This tiny book tells you every detail you need to know to use all of your new phone features like a superstar.

More information

Welcome to Cogeco Business Digital Phone Service

Welcome to Cogeco Business Digital Phone Service Welcome Welcome to Cogeco Business Digital Phone Service Congratulations on choosing Cogeco Business Digital Phone Service. 1 Your decision to subscribe to our digital quality phone service is a smart

More information

customer case study TXU ENERGY IMPROVES CALL CONTAINMENT BY 18%; SEES 11% LIFT IN CSAT

customer case study TXU ENERGY IMPROVES CALL CONTAINMENT BY 18%; SEES 11% LIFT IN CSAT customer case study TXU ENERGY IMPROVES CALL CONTAINMENT BY 18%; SEES 11% LIFT IN CSAT Our senior leadership team was blown away when they heard the customer engagement with the system. The entire room

More information

Accelerate with OpenScape Office

Accelerate with OpenScape Office Accelerate with OpenScape Office Take your business to the next level with Unified Communications and Collaboration. Our UCC solutions can help your business - no matter how big or small get more done

More information

Unified Communications

Unified Communications Unified Communications Converge applications and communication channels for superior collaboration and customer care. Office phones, cell phones, voice mail, email, videoconferencing, instant messaging

More information

Mitel MiCloud Office Solution Overview

Mitel MiCloud Office Solution Overview Mitel MiCloud Office Solution Overview Have you ever stood in line for hours anxiously awaiting the latest new mobile phone technology? Today s powerful devices are so much more than just simple voice

More information

It starts like this...

It starts like this... If you need help with your phone please contact the store or website where it was bought. For help and advice with your service please contact the team. 789 on your mobile phone 0845 6000 789 from a landline

More information

One Voice. The most commonly used corporate telephone system is still the TDM PBX. Some companies

One Voice. The most commonly used corporate telephone system is still the TDM PBX. Some companies BT One We ve enjoyed being with you through the days of the Plain Old Telephone System. Over the years we ve supported your phone lines, your private branch exchanges and your calls. Now we re here to

More information

How Virtualization Complements ShoreTel s Highly Reliable Distributed

How Virtualization Complements ShoreTel s Highly Reliable Distributed WHITE PAPER How Virtualization Complements s Highly Reliable Distributed Architecture How Virtualization Complements s Highly Reliable Distributed Architecture Table of Contents 1. Executive summary...3

More information

ClickCall turns Web Visitors into Sales Leads, by making it simple for customers to Call us Now FREE'.

ClickCall turns Web Visitors into Sales Leads, by making it simple for customers to Call us Now FREE'. ClickCall turns Web Visitors into Sales Leads, by making it simple for customers to Call us Now FREE'. Gjkk Our ClickCall service will help you reduce website abandonment, increase lead conversion and

More information

Hospitality Solutions

Hospitality Solutions BT Local Business Providing intelligent solutions for the Hospitality Industry Meeting the needs of hospitality Good communication is at the heart of every successful hotel. BT have teamed up with Mitel

More information

Get To Know Telesphere. Press Kit

Get To Know Telesphere. Press Kit Get To Know Telesphere Press Kit Telesphere Backgrounder Led by executives who have powered some of the most successful telecommunications companies in the past decade, Telesphere is a nationwide provider

More information