WELCOME TO COMCAST BUSINESS

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1 WELCOME TO COMCAST BUSINESS CB_BTS_IMS_UG_0415.indd 1

2 2 THANK YOU FOR CHOOSING COMCAST BUSINESS No matter what industry you re in, communication, connection and information are key to serving customers and taking your business to the next level. With Comcast Business, using the Internet, staying in touch and accessing news and entertainment are simple with easy-to-use interfaces and convenient customer service. We hope you will find this guide to be a useful resource for getting the most out of your services. Easily Manage Your Services Online Please visit business.comcast.com/myaccount to access everything you might need from pre-installation and beyond. From your online account, you can manage your services and features, pay your bill online, as well as access help and support materials. Rotating information that is relevant to your account Manage payments, view your bill, and activate automatic payments or Ecobill See service status View or purchase powerful business applications Quick access to manage your services Fast access to answers online Get Support When You Need It If at any time you have questions that are not answered here, please visit our comprehensive Help & Support library at business.comcast.com/help for hundreds of support articles as well as a community forum where you can get answers from Comcast experts and customers like you. CB_BTS_IMS_UG_0415.indd 2

3 3 COMCAST BUSINESS PROMISE You depend on Comcast Business for the success of your business and we take that trust seriously. Comcast Business is committed to delivering on the promise of providing customers the most reliable data, voice, and TV services that consistently exceed expectations. If your service is interrupted, we promise to resolve it as quickly as possible. If you report a service interruption that was our issue, you will receive a bill credit. It s that simple. That s Comcast we back our service with this promise because business can t wait. We make the following commitments to our customers: 1. Money Back Guarantee Because if you re not satisfied, neither are we. If you re not completely satisfied within the first 30 days of your Business Voice, Internet or TV service installation, you may cancel that service and we will issue a refund for the monthly recurring fee paid for the first 30 days of service, excluding installation charges, fees, taxes or percall charges. NOTE: If you have Business VoiceEdge or Business Trunks, there is a 60-day money back guarantee. The Money Back Guarantee does not apply to Ethernet or Hospitality video services. 2. Support Everywhere: Phone, Web, Onsite Online account management our enhanced customer website makes it easy for you to review and pay your bill, manage your account, and add services. Our robust help library and online customer forums provide you with fast access to answers, when you need them. And if you need us onsite, our professional, punctual and skilled technicians strive to resolve troubles quickly so that you don t need a repeat service call x7 Dedicated Business Support Our dedicated customer service support teams are available 24x7 to help. To learn more about our Comcast Business Promise, please visit business.comcast.com/promise. CB_BTS_IMS_UG_0415.indd 3

4 4 CONTENTS 5 6 Comcast Business Internet 7 13 Comcast Business WiFi Upware Marketplace Comcast Business Voice Comcast Business TV Online Bill Pay & Billing Statement Overview 31 Self Service HELP AND SUPPORT Activate Your Online Account business.comcast.com/myaccount Find Fast Access to Answers Online business.comcast.com/help Visit the Cloud Marketplace for Security, Data Back-Up and Business Apps business.comcast.com/upware View Comcast Business News & Events business.comcast.com/social CB_BTS_IMS_UG_0415.indd 4

5 COMCAST BUSINESS INTERNET EXPERIENCE A NEW BREED OF SPEED QUICK START Thank you for choosing Comcast Business for your Internet service. The benefits go beyond fast-loading Web pages, speedy downloads and a consistent connection. Comcast Business Internet also includes WiFi and a broad range of communication and collaboration tools like Cloud Services from Microsoft, Web Hosting and a host of business applications on our Upware marketplace. And, you don t have to be a techie to set up the service. Simple menus will guide you through the process. After taking just a few minutes to familiarize yourself with the instructions, you can begin using both basic and advanced features right away. Activating your Comcast Business Internet account can be done in less than 15 minutes. To Register Your Account: 1. In your browser, go to business.comcast.com/myaccount and click the Register your account button. 2. Choose whether you are an existing customer, a new customer waiting for installation or not yet a customer. NOTE: Customers can register online as soon as installation is scheduled to set up billing preferences, get installation text reminders and to access the Upware marketplace. Non-customers can also register to access the Upware marketplace. 3. Enter your account number, then select either Phone number or Zip code and enter the appropriate information. Then select Continue. 5 CB_BTS_IMS_UG_0415.indd 5

6 6 COMCAST BUSINESS INTERNET Comcast Business customers have the option to link multiple Comcast Business accounts and access them with a single sign-in address. Linking accounts will allow you to skip the hassle of remembering account information for several accounts and manage billing and other features in one convenient location. NOTE: Only an account that has not previously been activated online can be linked to another account. After you have activated your account, you will need to set up your credentials in order to be able to sign in to your account. If you are a Comcast Business Internet customer, you can choose how you would like to set up your account sign in credentials. You have the option to either use an address that you already have (example: john_ or you can set up a new Comcast Hosted Microsoft Exchange address, which would allow you to use your company name in your address (example: A Hosted Exchange address will also enable you to customize the domain in your address by registering a domain, which is included in your Comcast Business Internet subscription (example: Once you set up the initial Microsoft Hosted Exchange box, you will have Primary Manager privileges that will enable you to activate services included with your Business account. These services are available on the Upware marketplace from Comcast Business an online marketplace of cloud-based business applications. Take advantage of the free services included with your account such as Norton Internet Security, Microsoft Hosted Exchange and Web Hosting. A few minutes after activating your account, you can check your , create more boxes, install Microsoft Outlook and manage your website from your online account. For more information, please see the Upware marketplace section. HELPFUL TIPS Your account number. You will find this number on the welcome sent after your service was activated, or on the work order you received from the technician who installed your service. Ideas for your username. Usernames must be composed of letters and/or the following characters: period (.), plus sign (+), hyphen (-) and underscore (_). Ideas for your password. Passwords must be 8 to 16 characters long and contain at least one uppercase letter and one number. Ideas for your . Create an using your business name to appear more professional. CB_BTS_IMS_UG_0415.indd 6

7 7 COMCAST BUSINESS WIFI As a Comcast Business Internet customer, you can now enjoy the convenience of WiFi for your employees and your customers. And it s included with your Business Internet service (not available for Internetonly Starter, Hospitality Internet or Ethernet services). Business WiFi is a comprehensive WiFi solution which includes: Private WiFi a private/secure WiFi connection for your business Public WiFi an XFINITY WiFi Hotspot for patrons and customers About the Business Wireless Gateway Model Number: DPC3939B The Business Wireless Gateway is an all-in-one product that connects Comcast Business Internet and Business WiFi networking. It provides wired and WiFi connectivity, so there s no need for a separate router. The instructions below will guide you through setting up your Private and Public WiFi networks. FIND YOUR DEFAULT WIRELESS NETWORK INFO Your default information is needed if you do a factory reset. Follow the steps below to find your unique wireless network info, and write it down for your records. 1. Lift the Business Wireless Gateway to view the bottom panel. On the bottom panel label, find the two Network Names (SSIDs) and the one Network Key (Password). The case-sensitive password is the same for both Network Names (SSIDs). 2. Write down your information. In the lines below, write down your wireless network information for future reference. Gateway s Bottom Panel Wireless Network Names (SSIDs) Wireless Network Key (Password) Wireless Network Name (SSID 1) for 2.4 GHz WiFi Band (Example: CBCI-XXXX-2.4) Wireless Network Name (SSID 2) for 5 GHz WiFi Band (Example: CBCI-XXXX-5) Wireless Network Key (Password) Same for both bands (case-sensitive) NOTE: The default Network Names (SSIDs) and Network Key (Password) are unique to your Wireless Gateway. We recommend changing the Network Key (Password). CB_BTS_IMS_UG_0415.indd 7

8 8 COMCAST BUSINESS WIFI CONNECT TO YOUR XFINITY WIFI HOTSPOT Your Business Wireless Gateway also broadcasts a Public WiFi network with the SSID xfinitywifi for your customers and patrons. This network provides a separate and secure method for guests to access the internet while at your business. As a Comcast Business Internet customer, you also have access to this hotspot and the broader XFINITY WiFi network of hotspots around town. Log In to XFINITY WiFi 1. Select the xfinitywifi Network Name (SSID) from available networks on your wireless device. 2. Open a browser window. On some systems, such as Apple ios, a browser screen will appear automatically. 3. Follow the on-screen prompts to log in with your Comcast Business Internet credentials. Congratulations! Now that you ve logged in, you will be automatically signed in whenever you are near an XFINITY WiFi Hotspot around town. NOTE: Comcast Business Internet should be unaffected by the Business Public WiFi service. Your Business Private WiFi network, as well as Business Public WiFi, use shared spectrum, and as with any shared medium there can be some impact as more devices share WiFi. Manage Your Business WiFi Hotspot Directory Information Update the information for your business that appears on the XFINITY WiFi app and interactive map. NOTE: Only the Primary Manager or Services Manager can update this information. 1. Sign in to your account at business.comcast. com/myaccount and select Internet from the Manage Services menu. 2. Select Manage XFINITY WiFi Hotspot on the left side of the page. 3. Select Edit at the bottom of the Directory Information window. You can edit the Company Name, Phone Number, Company Website and Business Type fields. The Service Address cannot be edited. 4. Select or deselect the checkbox at the bottom of the directory information to either show or hide your company information on the Hotspot map. NOTE: Changing this information only changes how your business appears on the XFINITY WiFi app and interactive map. CB_BTS_IMS_UG_0415.indd 8

9 COMCAST BUSINESS WIFI 9 CONNECT YOUR PRIVATE WIRELESS NETWORK Now that you have your wireless network information, you re ready to connect your WiFi devices (laptops, tablets, mobile devices) to the Business Wireless Gateway. Follow the steps below for each WiFi device you want to connect to your business network. For the best experience from the Business Wireless Gateway, connect to both 2.4 and 5 GHz networks, if your WiFi device supports both networks (p. 13). If it does not, only connect to the 2.4 GHz network. 1. Go to the WiFi Settings on your WiFi device and ensure WiFi is turned on. Directions to access the WiFi settings for popular operating systems are below. If your operating system is not listed, refer to the manufacturer s guide. Windows On your Windows Desktop, click the Wireless Network icon. Apple Mac OS X On your Mac Desktop, click the WiFi icon. Android From the Apps screen, tap the Settings icon. Tap Wireless & Networks, then WiFi Settings. Apple ios (ipad, iphone, ipod Touch ) From the Home Screen, tap the Settings icon. Tap the WiFi icon. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Mac OS and OS X are registered trademarks of Apple Inc. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Android is a trademark of Google Inc. All trademarks are the property of their respective owners. CB_BTS_IMS_UG_0415.indd 9

10 10 COMCAST BUSINESS WIFI 2. Select the 2.4 GHz Network Name (SSID) on your WiFi device. Under the WiFi settings, the list of available networks should appear. Select your business network (such as CBCI-XXXX-2.4) from Step Enter the Network Key (Password) on your WiFi device. When prompted, enter the casesensitive Network Key (Password) from Step 1. Tap the confirmation button usually labeled Join, Connect, or OK. 4. Check if your WiFi device is connected to your 2.4 GHz network. If your WiFi device is connected, you should see a check mark (or other indication) next to the Network Name (SSID) you had selected. 5. Test your Internet connection on your WiFi device. Open a web browser (i.e. Internet Explorer, Chrome, Safari, Firefox), and try to access a site, such as 6. Connect your WiFi device to the 5 GHz band. If your device supports 5 GHz, you should see CBCI-XXXX-5. To connect to 5 GHz, repeat Steps 1-5. If you don t see your 5 GHz network or you don t have a 5 GHz WiFi capable device, skip this step. NOTE: For help with the above steps or to learn about WiFi and 5 GHz, see p CB_BTS_IMS_UG_0415.indd 10

11 COMCAST BUSINESS WIFI 11 LOG IN AND SECURE THE ADMIN TOOL You can manage your network and security settings using the Business Wireless Gateway s Admin Tool. To ensure better security for your Business Wireless Gateway and network, we recommend changing the default password to a password of your own. 1. Open a web browser from a connected wired or WiFi device. Go to and the Login page appears. 2. Enter cusadmin for Username. 1 Enter highspeed for Password. 3. Click LOGIN and the At a Glance page appears. 4. In the upper right corner, click CHANGE PASSWORD for Increased Security (recommended). 1. Enter highspeed in the Current Password field. 2. Create a new password of your choice Re-enter your new password. 4. Click Save. 5. Your settings should now be saved. 1 The username cusadmin cannot be changed. 2 The password must be at least 8 characters and may include letters or numbers or a combination of both (no symbols). For better security, try using at least 1 number and a mix of upper and lower case letters. Business Wireless Gateway enables you to personalize your business network. Features that can be customized using the Admin Tool include: Content Controls Create rules for different network devices. Firewall Manage network security settings. Wireless Network Info The default Network Names (SSIDs) can be changed. You may find it helpful to keep the -2.4 and -5 in the Network Names (SSIDs) to distinguish between the two network bands. The default Network Key (Password), which is the same for both 2.4 and 5 GHz network bands, can be changed. You can change each band separately or use the same password for both. Keep in mind that they are case-sensitive. NOTE: To edit your wireless network info in the Admin Tool, go to Gateway > Connection > WiFi. For more information about the Business Wireless Gateway, visit mydeviceinfo.comcast.net and download the manufacturer s User Guide. CB_BTS_IMS_UG_0415.indd 11

12 12 COMCAST BUSINESS WIFI TROUBLESHOOTING COMCAST BUSINESS WIFI If you re having trouble connecting a WiFi device to your 2.4 and 5 GHz WiFi networks (or if neither network appears in the available networks list), try the following tips in order. After trying a tip, see if you can connect to your network by repeating Steps 1-6 (p. 9-10). If you can t connect, try the next tip. Tip 1. Move the WiFi device next to the Business Wireless Gateway. Tip 2. On the WiFi device, turn the WiFi setting off and then on. Tip 3. Restart the WiFi device by powering off and then on. If none of the above tips resolve your connection issue, reset the Business Wireless Gateway. Caution: Resetting the Gateway will disrupt Business Internet services for a minute or two. How to reset the Business Wireless Gateway. Use a thin object to press the Reset button on the back panel. Hold for 2-5 seconds, and then release. Caution: Holding the Reset button for 15 seconds or more will restore default factory settings. Any changes you ve made to the Business Wireless Gateway (such as passwords, content controls, or firewall settings) will be lost. Or Unplug the Business Wireless Gateway and remove the battery from the bottom panel (if you have one). Insert the battery, then replug. Business Wireless Gateway Where you put the Business Wireless Gateway in your business can affect your connectivity, range (operating distance), and performance of connected WiFi devices. For optimal results from the Business Wireless Gateway, follow these guidelines to identify the ideal location. Place the Business Wireless Gateway in an upright, elevated location (closest to the center of where you ll typically use your WiFi devices). Minimize the number of walls and ceilings between the Business Wireless Gateway and your WiFi devices. Place the Business Wireless Gateway away from electronics that may cause interference (such as cordless phone bases). CB_BTS_IMS_UG_0415.indd 12

13 COMCAST BUSINESS WIFI 13 5 GHz in Your Business Most WiFi networks primarily operate in the 2.4 GHz frequency band only, but the increasingly popular 5 GHz networks offer significant advantages. With dual-band WiFi devices, you ll experience the benefits of both 2.4 and 5 GHz networks. Why use 5 GHz? Higher speed capability than 2.4 GHz Less wireless interference in the 5 GHz band Large data, such as video or game files, download faster than with 2.4 GHz because 5 GHz can support higher speeds Compatible with many newer 5 GHz WiFi consumer electronic devices, such as: Tablets Laptops HD TVs Mobile Phones Game Systems About WiFi and the Business Wireless Gateway Not all WiFi devices support 5 GHz, especially older ones. If your device is 5 GHz capable, you should see the 5 GHz Network Name (SSID) in the list of available networks (p. 9-10). If you don t, and you re unsure if your WiFi device supports 5 GHz, check the manufacturer s documentation. Although the Business Wireless Gateway simultaneously broadcasts both 2.4 and 5 GHz, WiFi devices can connect to only one WiFi network at a time. 5 GHz WiFi signals may not travel as far as 2.4 GHz. In areas of your business that are furthest away from the Business Wireless Gateway, only the 2.4 GHz network may be available. We recommend connecting to both 2.4 and 5 GHz networks during initial set-up of all your WiFi devices. If you re connected to the Business Wireless Gateway s 5 GHz network and move out of the 5 GHz range (move to a different room), your WiFi device may disconnect and automatically reconnect to your 2.4 GHz (if you ve connected to it previously). NOTE: When you re back in the 5 GHz range, go to WiFi settings (p. 9-10) to reconnect to the Wireless Gateway's 5 GHz network in order to experience its benefits. The WiFi bars on your WiFi device indicate signal strength. Some WiFi devices support WiFi Protected Setup (WPS). WPS lets you set up secure WiFi networks without manually entering your WiFi network information. Pressing the WPS button on the Business Wireless Gateway initiates WPS for both 2.4 and 5 GHz WiFi bands. You can then connect to either band using WPS. Learn about the Business Wireless Gateway at business.comcast.com/help. CB_BTS_IMS_UG_0415.indd 13

14 14 UPWARE MARKETPLACE Upware is an online marketplace of cloud-based small business applications that are specifically built for business. Our Comcast Business experts curate and maintain the Upware marketplace, selecting the best apps designed to help boost your business productivity. HOSTED MICROSOFT EXCHANGE Once you have activated your account, follow the prompts to create a username and password and to set up your address. addresses can be in one of the following formats: With hosted Microsoft Exchange, you have an on-the-go communications platform including: Microsoft Outlook Share and synchronize , calendars, contacts and tasks. Windows SharePoint Share documents and information, coordinate projects and get up to 10 GB of storage and backup. Mobile Access Communicate from anywhere you have Internet access, on all your mobile devices. Need help migrating from your existing platform to Microsoft Hosted Exchange? Get MaaX, available on the Upware marketplace, easily migrates your , calendar and contacts from your existing to Microsoft Hosted Exchange. CB_BTS_IMS_UG_0415.indd 14

15 UPWARE MARKETPLACE 15 WEB HOSTING Comcast Business Web Hosting enables you to create a Web presence that fits your business: anything from a basic site to a full-featured, professional e-commerce site. Simple, intuitive tools and state-of-the-art hosting services allow you to build the site you need. Options include: Starter Package Included at no extra charge, this package offers the ability to build a 3-page website for your business at your own domain with easy-to-use online site building tools. You get 10 MB of storage space and 100 MB of data transfer. NOTE: The Starter Package does not support FTP. Business Package With 300 GB of storage space, you can build a dynamic site with Web scripting and database support. This package lets you host lots of pages and take lots of hits, but does not cost lots of money. Commerce Package Put a large catalog online and sell your products securely with 400 GB of storage space and integrated e-commerce functionality. Professional Package All of the functionality included in the Commerce Package with even more storage space. This bundle lets you build, run and promote a big website without a big price. NOTE: If you would like to upgrade your service, please visit business.comcast.com/ myaccount, navigate to Manage Services and select Websites then choose Upgrade hosting plan. YOUR SECURITY For your protection, log on to your account at business.comcast.com/upware to download Norton security tools, some of which are included with your service at no additional charge. CB_BTS_IMS_UG_0415.indd 15

16 16 COMCAST BUSINESS VOICE EXPERIENCE A NEW BREED OF PHONE SERVICE VOIC MESSAGES Comcast Business Voice is an IP-based service with advanced features for an enhanced calling experience. You will enjoy the convenience of staying connected with high quality and robust voice service. With Full Featured lines, you get over 20 calling features plus unlimited nationwide direct-dial calling from your office, including calls to Canada and U.S. Territories such as Puerto Rico, U.S. Virgin Islands, Guam and Saipan/N. Mariana Islands. This section provides easy-to-follow instructions for setting up voic , an overview of additional features and functionality, and information on how to manage your voice services online. When you are on the phone, offsite or just need a phone-free hour to focus on a project, Business Voic enables you to manage your time without missing any messages. You can even opt to be notified via that you have voice messages waiting. Setting Up Voic To set up your new Business Voic service, follow these easy-to-use instructions. The first time you call into your voic , you must use your office phone to create a new password and the personalized greeting that callers will hear. Each phone line has its own voic and will need to be set up individually. First Time Voic Activation Following the system installation, you can begin using Business Voic right away. To Activate Voic 1. Dial 99 from your office telephone. 2. You will be prompted to enter the default password, which is the last four digits of your telephone number. 3. Listen carefully to the recorded instructions an audio tutorial will guide you through the setup of your new voic service. You will be prompted to create a password, record your name and record a customized business greeting. CB_BTS_IMS_UG_0415.indd 16

17 COMCAST BUSINESS VOICE 17 Accessing Voic There are four ways to access your voic From Your Office: 1. Dial When prompted, enter your password. 3. Make a selection from the Main Menu. Online: 1. Log on to your online account at business.comcast.com/ myaccount. 2. From the homepage, click My Services from the top navigation and then click My phone. Away From Your Office: 1. Dial your office telephone number. 2. When your personal greeting starts, press #. 3. When prompted, enter your password and make a selection from the Main Menu. Voic Access Number: 1. Dial your Voic Access Number. Press #. 2. You will be prompted to enter your mailbox number, which is your 10-digit telephone number. 3. When prompted, enter your password and make a selection from the Main Menu. NOTE: If you do not have your Voic Access Number, please contact Business Customer Care at Call Forward Your Phone When Away From the Office Comcast Business Voice allows you to call forward your phone using your online account, or you can do it manually via Remote Access to Call Forwarding (RACF). To use RACF, you need to set it up once, and then you can use your PIN for activating or deactivating in the future. First-time Use/PIN Setup: Your initial PIN is the last 4 digits of your business telephone number plus 648. For security purposes, it will need to be changed upon your first login. To change your PIN, dial from your office phone, follow the Interactive Voice Response (IVR) and enter your new PIN (must be between 4 and 8 digits). Please do this immediately so you can enjoy the benefits of RACF when you are away from your office or cannot access your office. Next, document this RACF access number, , and keep it in a safe place. This will be the number you dial remotely to activate Call Forwarding. Ongoing Use: Call from a remote phone to access the Call Forwarding IVR. After the IVR prompt, enter the 10-digit business phone number that you want forwarded, beginning with the area code. Once IVR validates the number, enter your PIN (must be between 4 and 8 digits). Once you have successfully entered your PIN, you will be allowed to activate call forwarding, deactivate call forwarding or change the call forwarding number. CB_BTS_IMS_UG_0415.indd 17

18 18 COMCAST BUSINESS VOICE Managing Features Online With Business Voice, each phone user can manage voice features conveniently online including: View and download recent, missed, and dialed call history Manage and review voic including setting notifications for new voic messages Activate or deactivate features such as Call Forwarding In addition, a service manager can add users, reset voic PIN, and edit account settings. Visit business.comcast.com/myaccount to activate your online account and to manage services. Activate your account by entering your account number and either your billing phone number or zip code. The account number can be obtained from the technician during install, or found on the top-right corner of your billing statement. In addition, you will receive a security PIN in the mail that you will need for managing your voice services. Once activated, login and click My Services, then My phone to get started View your call history Manage your voice features and voic settings CB_BTS_IMS_UG_0415.indd 18

19 COMCAST BUSINESS VOICE 19 Feature Access Codes Feature Access Codes enable you to activate or deactivate features by dialing star ( ) codes. The following list shows the most popular codes. For more information about the features with your voice service, please login to your online account at business.comcast.com/myaccount. Feature To Activate To Deactivate Call Forwarding Call Forwarding Not Reachable Call Hold 52 n/a Call Waiting Automatically activated 70 per call Do Not Disturb Call Park 68 n/a Call Retrieve 88 n/a Call Forwarding Busy Call Forwarding No Answer Speed Dial 8 74 n/a Speed Dial n/a Caller ID Blocking Per Call 67 n/a Caller ID Unblocking Per Call n/a 82 Call Trace 57 n/a Selective Call Forwarding Selective Call Rejection Hunt Group Terminal Make Busy (Do Not Disturb) Hunt Group Group Make Busy Anonymous Call Rejection CB_BTS_IMS_UG_0415.indd 19

20 20 COMCAST BUSINESS VOICE HUNT GROUPS A busy signal is an opportunity lost. But with a Hunt Group, when an incoming call reaches a busy line, the call is automatically routed to the next open line. Hunting not only keeps your call volumes flowing at their most efficient levels, but enables you to capture a call that might otherwise be lost. A Hunt Group checks each of your lines, seeking an open line. After it has determined that there are no open lines, Hunt Group forwards the call to the voic of the original line. Regular Rings each user in the order they appear on the User List Incoming call User 1 User 2 User 3 User 4 Sales Department Hunt Group 1 Two Hunt Groups If you have more than one department that needs help managing and distributing calls, set up two Hunt Groups Incoming call User 1 User 2 User 3 User 4 Technical Support Department Hunt Group 2 Incoming call User 5 User 6 User 7 User 8 The name of the Hunt Group is shown to users along with the Caller ID number so they know what type of call is incoming, such as Sales Group or Customer Care Group. NOTE: In the case of multiple hunt groups, a telephone number may only belong to one Hunt Group. CB_BTS_IMS_UG_0415.indd 20

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