1 Fibe Internet Connection Hub Reference Guide FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 1
2 Bell Internet Service Agreement Use of the Bell Internet service is subject to the terms and conditions of the applicable Bell Internet Service Agreement. By installing and/or using the service, you are accepting these terms and conditions. The Bell Internet Service Agreement is included in your installation kit and is available at bell.ca/agreements. If you do not agree with these terms and conditions, refer to the Refund/Cancellation Policies section of the Bell Internet Service Agreement for information on cancelling the service. 2 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 2
3 Welcome to Bell Fibe TM Internet Thank you for choosing Bell. From now on you ll enjoy faster download speeds, comprehensive security services, and our wireless Home Network included. Getting Started Your personal account information will help get you online, communicate with friends and family, and get everything you need for a complete Internet experience. With Bell Mail, you will be able to send and receive from anywhere. You can create a Bell address during the online activation process. Bell Customer Service will you from time to time with important and helpful information about updates and changes to your Bell Fibe Internet service. Assistance For what s new with your service, billing and support, visit bell.ca/internetstart. For further assistance or technical support call FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 3
4 Table of contents Bell Fibe Internet personal account details...5 Customer Support Quick Reference...6 The Connection Hub...7 Setting up a wireless connection...8 Connecting a USB device to the Connection Hub...11 Setting an admin password...15 Modifying the Connection Hub settings...16 Updating Internet user ID and access password Restart the Connection Hub...21 Reset the Connection Hub...21 Frequently asked questions...22 Dial-up roaming FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 4
5 Bell Fibe Internet personal account details Keep these important details for your reference. Bell Internet personal account User ID: b1 _ Access password: _ Used for: Connecting your computer to the Internet Contacting customer service Registering on bell.ca Accessing your Bell Internet personal web space Wireless Home Network (this information can be found on the underside of your modem) Network name (SSID): WPA2 key: Home Network administrator password: Default username: admin Default password: admin My new password: Used for: Connecting to your wireless network Protecting your wireless network from unwanted access Used for: Accessing your modem's firmware Bell Mail address: Password: Case sensitive Used for: Accessing and creating Bell accounts My Bell profile Bell.ca username: Bell.ca password: Case sensitive Used for: Viewing your Internet usage Managing your bill online Visit bell.ca/service for additional information. 5 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 5
6 Customer support quick reference Bell online service Help with your services My Internet Manage your Bell account online Internet check up Automated troubleshooting tool Internet security and service Protect yourself and computer while online Service status Online status updates Service demonstration video Live support Wireless Networking Help with setting up a wireless Network Speed Check-up Measure the speed of your Internet connection bell.ca/service bell.ca/myinternet bell.ca/internetcheckup bell.ca/securityandinternet bell.ca/servicestatus bell.ca/servicedemo bell.ca/livesupport bell.ca/wirelessnetworking bell.ca/speedcheckup Telephone support Internet service assistance FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 6
7 The Connection Hub The Connection Hub is your key to getting Fibe Internet. Use this chart to familiarize yourself with it. LED lights Power HPNA WAN Internet TV Wireless WPS Buttons Wireless WPS 7 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 7
8 Setting up a wireless connection There are two ways that you can set up your wireless Home Network connection. Primary wireless network Connect to the Internet and shared devices connected to your home network through the Connection Hub. The wireless SSID (Network name) and WPA2 password on the back of your Connection Hub are used for the Primary wireless network. Guest wireless network Enables you to provide Internet access to guests and/or visitors but prevents access to any of your shared documents on your home network. An additional benefit is that you can preset the duration that you want the Guest wireless network to be active before it automatically switches off. By default, this feature is turned off. See page 18 for more details on configuring this feature. Follow these instructions to activate your Primary wireless Home Networking connection. Using Wi-Fi protected setup (WPS) If your wireless client is equipped with a WPS push button, you may use it to connect using the WPS button on the Connection Hub. This will allow you to securely connect your computer to your wireless network without having to setup any passwords. Note that this method will work even if you have changed any passwords on your Connection Hub. To do this: Ensure both the Connection Hub and your computer are powered on. Press and hold down the WPS button on the front of the Connection Hub until the WPS light starts blinking. Your Connection Hub will search for a wireless client. Note: If the Connection Hub does not find a wireless client within 2 minutes, it will stop searching. Therefore, you will have to complete the next step within 2 minutes. On your wireless client, please hold down the WPS button for 5-10 seconds before releasing. The password for your Primary wireless network will automatically be loaded onto your wireless client. 8 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 8
9 Note: If you are experiencing difficulties, ensure you use the utilities in Windows for connecting to wireless networks and not the software that comes with your wireless client. Windows 7 Click on the wireless bar located to the right of the system bar. The list of available wireless networks appears with your network name. Click Refresh network list if it does not appear. Select your network name, and click Connect. Either type your 8-digit WPA2 key (see back of Connection Hub) in the Security key box, and click OK Or You can hold down the WPS button on the Connection Hub for 5-10 seconds. The Connection Hub will automatically connect the computer to the network and apply any wireless security settings. 9 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 9
10 Windows Vista Click Start, then Connect to. Your network name will appear. If not, click the two arrows in the top right corner. Type your 8-digit WPA2 key in the Security key or Passphrase text box. Click Connect. Windows XP Click the wireless networks detected message or double-click the icon in your system tray. Your network name will appear. Double click it. In the wireless network connection box, type in your 8-digit WPA2 key. Click Connect. Mac Click on the Airport icon. Your network name will appear. If not, click the Airport icon again. Click on your network name in the list. Type your 8-digit WPA2 key in the Password text box. Click OK. 10 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 10
11 Connecting a USB device to the Connection Hub Storage Devices Share files within your home network by connecting a USB storage device (i.e. flash drive, external hard drive, etc.) to the Connection Hub. All users connected to the home network will be able to see, add, modify and delete any files on the attached device (except when connected via Guest wireless). Once a USB storage device is connected, to access the files follow these steps: For Windows Users: 1. Connect the USB Storage device to the Connection Hub. 2. Open Windows Explorer. Click on Start, then All Programs, then Accessories and select Windows Explorer. 3. Type \\mynetwork into the address bar of Windows Explorer. 4. You can now view your connected USB storage device. For Mac Users: 1. Connect a USB storage device to the Connection Hub. 2. On your Mac, click Go and then Connect to Server. 3. Type smb://mynetwork under Server Address. 4. Click on Connect. 5. You will be asked for your Mac Password. Enter it and then click on Connect. 6. A window will appear with the contents of your USB drive. 7. Until the USB storage device is ejected from the Connection Hub, you will be able to locate the device under Computer. NOTE: To safely disconnect a USB storage device, you must first click the Eject button in the Connection Hub Graphical user Interface to protect the data. 11 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 11
12 Mapping your USB Storage Device: You can map your USB storage device to your computer which will enable you to see the USB device listed within your My Computer folder, even after the computer has been rebooted. Once you have mapped the device, your Computer folder will show your USB storage device similar to this: 12 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 12
13 To Map a Storage Device to the Connection Hub: Windows 7: - Go into the Computer folder and locate Map network drive on the top menu. - In the window that pops up, type in the Folder textbox: \\mynetwork\your_usb_name, where YOUR_USB_NAME corresponds to the name of your USB device. Your USB name can be found in My Computer if it is plugged into your computer. 13 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 13
14 Windows Vista: See instructions for Windows 7. Windows XP: - Right click on My Computer and select Map network drive. - In the window that pops up, type in the Folder textbox: \\mynetwork\your_usb_name, where YOUR_USB_NAME corresponds to the name of your USB device. Your USB name can be found under My Computer if it is plugged into your computer. For more information, go to bell.ca/support. IMPORTANT: It is your responsibility to create data backups prior to using USB storage devices with the Connection Hub. Bell and its agents will not be held responsible for any loss of data. Printers Share a USB printer on the home network by connecting it to the Connection Hub. All computers connected to the home network will have access to the printer. 14 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 14
15 The Connection Hub's printer USB functionality is available for use. However, the configuration and use of this printer functionality is not supported by Bell Internet Technical Support. Setting an admin password An Admin Password is used for security. If you do change your Admin Password, be sure to write it down and keep it handy for future reference. Once you have set an Admin Password, you will need to enter it in before making any changes to the Connection Hub settings. 1. Open your web browser. 2. Type in the address bar, then press Enter. If you are prompted to enter in a username and password, these are set to the following defaults: Username: admin Password: admin If you have changed the default password, you must enter in that password. 3. Click on Account Settings from the left menu. 4. Type in your current password in Current Password ( admin is the default password if you have not already changed it). 5. Type in a new password in both the New Password and New Password (again) fields. 6. Click Save. 15 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 15
16 Modifying the Connection Hub settings You can manually configure settings on your Connection Hub. To access and modify these settings: 1. Open your web browser. 2. Type in the address bar, and then press Enter. If you are prompted to enter in a username and password, these are set to the following defaults: Username: admin Password: admin If you have changed the default password, you must enter in that password. The first screen will provide you with information about your network and the ability to set various options and adjust settings. You can access and modify the details of the settings through the menu on the left. 16 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 16
17 Changing existing wireless settings 1. Open your web browser. 2. Type in the address bar, press Enter. If you are prompted to enter in a username and password, these are set to the following defaults: Username: admin Password: admin If you have changed the default password, you must enter in that password. 3. Click Wireless from the left menu. 17 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 17
18 4. For the Primary Wireless network, select Enable or Disable. 5. Choose whether to broadcast the network name (SSID) or to hide it by enabling or disabling beside Broadcast Primary SSID. 6. Choose a name for your primary wireless network in the SSID field under the Primary Wireless Settings category. 7. For the Guest Wireless Network, select Enable or Disable. 8. Choose a name for your Guest Wireless network in the SSID field under the Guest Wireless Settings category. 9. In the Timer textbox, choose the duration you want your Guest Wireless network to be active. The default setting is 720 minutes. After the set time, the Guest Wireless network will disable and you will not be able to access it again until it is enabled. To set up a Guest Wireless network indefinitely, you must set the timer to FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 18
19 10. Choose whether to broadcast the network name (SSID) or to hide it by enabling or disabling beside Broadcast Guest SSID. 11. When you receive your Connection Hub, the security type is set to WPA2-PSK and the security type is set to AES by default. This allows you to use the default WPA2 key located on the back of your Connection Hub. Some older devices and Windows operating systems prior to XP SP1 do not support WPA. a) To change the WPA2 key, enter a new one in the password box for either the Primary or Guest Wireless network. b) To change security to the less secure WEP method, choose WEP in the Wireless Security Type section. Enter a new 26-character password in the password box for either the Primary or Guest wireless network. The characters for WEP can only be numbers 0-9 and letters A-F. 12. Click Save if you have changed any settings on this page. 13. Click General at the top of the page. 14. The Interface type allows you to change which wireless standard will be used when wireless clients connect with the Connection Hub. This is common for both Primary and Guest Wireless access. 19 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 19
20 15. Leave the Channel at the default value of Auto. If you experience any interference with your wireless connection, change the wireless channel drop-down to a number between 1 & 11. This can help improve the range and speed of your wireless performance if you are in an urban environment or an environment with heavy wireless traffic. 16. Click Save. Important: If you changed the network name or key, you will need to reconfigure your wireless network on your wireless devices (laptops, tablets, computers, etc.). Updating Internet user ID and access password Important: This should only be changed when directed by a Bell Internet customer service representative or if you have reset your password through Bell.ca. 1. Open your web browser. 2. Type in the address bar, press Enter. If you are prompted to enter in a username and password, these are set to the following defaults: Username: admin Password: admin If you have changed the default password, you must enter in that password. 3. Click Internet from the left menu. 4. Click on Internet at the top of the page. 5. Type your Bell Internet user ID (b1#) in the User ID box. 6. Type your Bell Internet access password in the Password box. 7. Click Save. 20 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 20
21 Restart the Connection Hub Unplug the power cord from the Connection Hub, wait 10 seconds and plug it back in. This will restart the Connection Hub without erasing your saved settings. Reset the Connection Hub Reset to factory defaults Use this option when you need to recover the factory default settings. This might be necessary when: - A custom configuration did not go as planned. - You want a new configuration. - Your Connection Hub does not appear to be working properly. Important: This option resets all personalized settings on your Connection Hub. Press and hold the reset button on the bottom of the Connection Hub until the power light turns off. When the Connection Hub lights are back on, you will need to update the user ID (b1#) and access password by following the instructions in the section titled Updating my Internet user ID and access password. You will also need to update any other settings you customized on the Connection Hub. 21 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 21
22 Frequently asked questions Q. Why do I get an error message after entering my Bell Internet User ID and Access Password? A. Ensure you enter your user ID and password correctly. These are case sensitive. Both your Bell Internet user ID (b1#) and access password were provided to you when you registered. Q. My computer detects my wireless network but says it can t access the network. Why? A. Ensure you have entered the correct Network name and/or Wireless security key as they are case sensitive. The Connection Hub is capable of setting up networks with WEP, WPA, WPA2. Ensure that you are using a wireless adapter that is capable of the type of wireless security your wireless network is on. Otherwise, you may have to change the type of wireless security on the Connection Hub to match the capabilities of your adapter. Q. Why can t I access devices within the local area network? A. The devices may not be configured to receive an IP address automatically. Check the devices that are not available within the network and check the IP Address settings. Q. My Connection Hub is not running properly after a power outage. What can I do? A. Reboot the Connection Hub by unplugging the power supply. Wait 10 seconds before plugging it back in. Q. What can I do if I am experiencing speeds that are slower than normal? A. Try restarting/rebooting your Connection Hub. Unplug it and wait 10 seconds before plugging it back in. You should always try this as a first step before calling for technical support. 22 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 22
23 Q. How long should my Connection Hub cables be? A. Use the cables the technician installed to ensure optimized performance. Q. I setup a Guest wireless network, but why did my Guest wireless network stop working? A. The default timer for a Guest wireless network is 720 minutes. This would mean that after 720 minutes, the Guest wireless network will automatically disable on its own. If you want to permanently setup a Guest wireless network, then you must set the timer to 0 minutes. Using dial-up access As a Bell Internet customer, you can use your service when travelling away from home. This feature is called roaming*. You can connect to the Internet from almost anywhere within Canada by using your Bell Internet account information and a local phone number. To find out more about this feature including instructions on setting up a dial-up connection, please visit: bell.ca/dialsetup. For a complete list of all Bell Internet dial-up numbers across Canada, visit bell.ca/dialupnumbers. * Available where technology permits. Roaming charges apply: $1.50/hr., subject to change. Long distance extra. Taxes extra. 23 FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 23
24 Service available to residential customers in Ontario and Quebec where technology permits. Subject to change without notice. No service provides absolute protection. Other conditions apply including minimum system requirements. Subject to service agreements available at bell.ca/agreements. Fibe is a trade-mark of Bell Canada. FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 24
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