Insight Paper Outsourcing Policy Administration: How a managed services model is
|
|
- Brent Hamilton
- 8 years ago
- Views:
Transcription
1 iworks Enterprise Life Admin A hosted, policy administration solution for insurers Insight Paper Outsourcing Policy Administration: How a managed services model is revolutionizing traditional PAS implementations
2 Contents 1 Executive Summary 1 A Legacy of Policy Administration Systems (PAS) Implementations 1 The Current Landscape 2 Traditional PAS Project Challenges 3 Building the case for an outsourcing model 3 Benefits of a SunGard solution 3 Conclusion
3 Executive Summary Consider the following scenario. Your boss just asked you to present the status of your policy administration project to the board of directors. Immediately, your palms start to sweat, as you realize you have nothing but bad news to deliver. The project is 18 months behind schedule. The team you hired to help with the selection is gone, and you re scrambling to find suitable replacements. The system you re implementing is so complex, it takes months to train new staff. And to top it all off, you ve experienced scope creep to the tune of an additional $1 million. If this sounds familiar, you re not alone. Unfortunately, we believe that this type of scenario plays out across insurance companies around the world. Many insurance carriers are operating on policy administration platforms that have been in place for decades with significant operational and technological risks. This, coupled with a highly competitive market and availability of improved vendor offerings, is driving many insurance carriers to undertake policy administration system (PAS) transformation initiatives. Among the top issues to consider when selecting a PAS system, is how quickly you can be up and running and how costly the up-front investment in time and resources will be. This paper will highlight the common missteps when engaging technology vendors on PAS projects, and how an outsourcing model can help alleviate some of the most common challenges and frustrations. In a best case scenario, PAS projects can take as little as six months from selection to implementation, and external costs can be well under $1 million. While these low numbers typically represent a single line of business in a few states for a P&C insurer (life/health/annuity implementations tend to be considerably more expensive due to higher license and conversion costs), even more complex initiatives have been completed in less than two years for under $10 million. A Legacy of PAS Implementations Today most carriers are operating on policy administration systems that are decades old. For the carrier, maintaining legacy systems carries significant technology and resource risks and increased maintenance and support costs. Often, these older systems cannot keep up with the changing demands of the business, as they are unable to scale fast enough to support new product introductions and new distribution methods. Adding to the complexity is the requirement to maintain older versions of technology systems, coupled with the need to retain staff to support system upgrades. There s an inherent risk in staffing to maintain these legacy systems, as many are retired or close to retiring and knowledge share is limited. In addition, often the original software vendor has terminated support for the system, requiring carriers to increase staff and associated operating costs to mitigate the risk. Insurers that leverage a vendor s experience in implementing PAS projects will have a greater chance of success. The Current Landscape According to CEB TowerGroup Thirty-eight percent of Insurance firms intend to adopt or replace the technology before i PAS implementations are costly, risky and labor-intensive endeavors, as they use up valuable business and IT resources. The most aggressive PAS implementations are measured in quarters, not months, creating a ripple effect that impacts all areas of the business. In addition, the risks associated with these highly visible implementations are great. Large PAS implementations take time. According to Deloitte, many large P&C carrier implementations deliver their initial rollout in 20 months, with the full rollout within 40 months. ii Implementing a large core system successfully is challenging. However, it s not all bad news. According to a recent Deloitte report Recent improvements in vendor solutions, along with growing vendor experience in system delivery, are increasing the odds of successfully implementing a modern PAS. However, with a PAS implementation project likely to be a once-in-acareer event, CIOs and IT leaders need to consider ways to use lessons learned from successful implementations. PwC i ceb TowerGroup Policy Administration Systems Life & Annuity Technology Analysis ii deloitte Policy Administration Transformation Achieving results in a Complex Ecosystem 1
4 Traditional PAS Project Challenges Culture and Staffing Cultural and staffing issues must be considered when embarking on large PAS projects. Due to the length of PAS projects, often the staff that starts out the project is not the same as when the project is delivered. Often, the staff that joins a project already underway do not feel accountable for a project they inherited, specially if they did not participate in the selection process. New project sponsors may also have different agendas and priorities further adding to the complexity. During these times of transition, the project is in danger of being derailed and precious time is wasted getting it back on track. As a result, these delays increase project risk and contribute to the perception of a failed implementation. Because of their size, PAS implementations are massive, transformative, once-in-a-career initiatives. Those in charge of the selection and implementation process appreciate that decisions they make will have an impact far beyond their tenure, as most PAS engagements last more than 20 years. Fear of making a lasting mistake drives carriers to mitigate risk in the decision-making process by implementing selection committees. The challenge is that this often prevents carriers from making nimble decisions, as the committee process is sometimes politically sensitive and beaurocratic. Having the right staff in place for a project is also a challenge. If the project team is made up of individuals without previous experience delivering projects of this size and scope, they may not fully appreciate everything that is required to have a successful implementation. Beyond business expertise and knowledge of a carrier s products, these projects require staffing for support services such as project management, business analysis, professional services, business rules design, integration, and other such required skill sets. Additionally, carriers inherit a lot of risk when investing in training and maintenance skilled staff to continue supporting the policy administration platform for the long haul. According to Deloitte, as if trying to execute a complex project without properly skilled resources was not enough of a challenge, many carriers compound the problem by introducing organizational complexity. This is done by carving out tasks and awarding the work to multiple vendors, often in an effort to keep them honest. Additionally, placing part-time resources in full-time roles and moving resources into new roles during a PAS implementation are common examples of unnecessary organizational complexity. iii Lastly, historical siloed thinking contributes to a project s failure. Oftentimes, PAS systems are selected based on their usability to support a specific line of business. Little consideration is given to the capabilities of that same platform to support additional business lines, and as a result very narrow implementations of various systems are often cobbled together with a myriad of integration solutions. To better leverage the breadth and depth of a PAS solution requires strategic thinking at the highest levels, keeping in mind the long-term partnership that will be required with the chosen software vendor. Careful consideration should also be given to single platform providers that support multiple lines of business to minimize having to repeat this process for every new product launch as well as to enable more customer centric, cross-sell capabilities. Over-engineering the Solution PAS failures often occur when carriers over-engineer the replacement solution, often building in too much complexity up front. According to Novarica, one of the common myths in PAS projects is that functionality delivered on Day One needs to be nearly perfect because Day Two (the second major release with the functionality that was left out on Day One) may never come. iv This idea has been propagated over the years, as the business areas have come to expect that internal IT teams will not be supportive of future system enhancements. This is further complicated by the need to satisfy every single stakeholder s requirements in the initial phase of the project. Due to this, the first specs for a policy administration solution are often overdefined and far more complex than needed. According to Novarica, insurers should include the bare minimum functionality necessary to allow the business to run. This is what allows a carrier to start realizing benefits quickly, and those benefits can help to fund the remainder of the project. v Technology and Infrastructure Investments Beyond the initial implementation costs, it is rare that carriers accurately estimate the long-term technology costs that are incurred with a policy administration infrastructure build out. While a lot of attention is paid to the upfront costs of procuring technology solutions and infrastructure, many carriers underestimate the true costs of maintaining these systems for 20+ years. Some of the hidden costs carriers often fail to include in their total cost of ownership (TCO) calculations are: software maintenance and upgrades maintaining adequate infrastructure to support the growth of the book of business adequate data storage and backup facilities redundancy and system availability costs quality control support staff costs With a traditional license model, insurers have one lens through which to measure TCO, so little attention is paid to impact on unit costs when searching for a PAS solution. iii deloitte Policy Administration Transformation Achieving results in a Complex Ecosystem iv novarica Core Systems Replacement:20 Myths and Realities v novarica Core Systems Replacement:20 Myths and Realities 2 Outsourcing Policy Administration: How a managed services model is revolutionizing traditional, PAS implementations
5 Building the case for an outsourcing model According to a recent Celent report Software as a Service is continuing to gain acceptance in the marketplace. SaaS delivery has risen from 10% to 14% of all reported deals in 2012 to 27% this year. Why are managed services and SaaS revolutionizing the way carriers approach PAS implementations? It s simple. These alternative deployment models provide relief to some of the most common challenges carriers face when embarking on these large projects. A cloud-based policy administration solution with supporting managed services helps solve some of the common frustrations of typical PAS projects. Combined, cloud and managed services offerings provide: Agility and speed to market enabling carriers to quickly respond to market demands and compete in new markets Scalability, infrastructure, and application support Affordability and predictability with a multi-year hosted lease approach versus more traditional upfront license fees Staff Augmentation Managed services provide relief by making available expert staff to manage the added burden of initial product and system configuration work. Leveraging best practices learned from dozens of implementations, a vendor s own team is often better equipped to deal with any product nuances. Our recommendation is that insurers should play to their staff s strengths and augment as needed with vendor staff that can help fill resource gaps. Carriers should find one trusted partner to help reduce organizational complexity and foster common goals and incentives. Simplifying the Configuration of the PAS Solutions We ve outlined the tendency to over-engineer a policy administration solution, particularly in the initial phases. To help alleviate this pain point, insurance carriers should consider working with vendors that provide out of the box product configurations and templates that help simplify the upfront development process and reduce time to market. Identifying Hidden Technology and Infrastructure Costs To get a complete picture of a policy administration system s TCO, insurers must consider the full spectrum of hidden, long-term costs. A traditional upfront license and maintenance model does not provide a full picture of all ancillary costs that are incurred. Insurance carriers may consider a SaaS deployment model that relies on the vendor s hosting capabilities, infrastructure and application management services to quantify the costs on a yearly, lease agreement basis. Benefits of a SunGard solution With more than 30 years experience as a leading provider of software and services to financial, insurance and healthcare firms, SunGard is able to bring a wide range of software, IT and services together.the depth of SunGard s expertise, combined with our global operations and client presence uniquely positions us as a single source partner. We offer multiple consumption models for our services, from a fully outsourced solution, a partially outsourced solution, a short-term overflow or Disaster Recover (DR) solution, to a full platform Business Process Outsourcing (BPO) where SunGard is the provider of the hardware, software and the business processing. SunGard s managed services solutions focus directly in the verticals we serve. Insurers may benefit from our deep domain expertise and our market leading software solutions, both of which are at the foundation of our managed services offerings. Conclusion When embarking on a vendor selection and implementation process, insurers should recognize that policy administration system projects are likely to be the most important and longest that the company will undertake over the next 20 years. With this in mind, insurers should consider alternative deployment methods, like SaaS and managed services, to improve their time to market and reduce overall costs. It s equally important for insurers to weigh their options, understand the risks, and learn how to best mitigate them. The least painful way to learn the lessons provided by history is to observe others mistakes, and leverage best practices offered by vendors with experience in implementing projects of all shapes and sizes. Find out how SunGard can help your organization fundamentally transform and streamline your business processes to make more of your Policy Administration implementation. 3
6 About SunGard iworks SunGard iworks is a business-driven IT product family for the insurance industry in each of the following major business lines: Life/health/annuities/pensions, property and casualty, and reinsurance. iworks offers a range of products and services including front-office tools, policy administration, reinsurance, actuarial calculations, financial and investment accounting and reporting. SunGard partners with customers to help deliver products and services that align with changing business and regulatory needs. For more information, please visit: contact us info.iworks@sungard.com tweet this whitepaper About SunGard SunGard is one of the world s leading software and technology services companies. SunGard serves approximately 25,000 customers in more than 70 countries and has approximately 17,000 employees. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With annual revenue of over $4.0 billion, SunGard is one of the largest privately held IT software and services companies. For more information, please visit SunGard. Trademark Information: SunGard, and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.
iworks healthcare Administrative Systems Integration
iworks healthcare Administrative Systems Integration Helping You Capitalize on Change Healthcare reform is prompting insurers to take aggressive steps today to prepare for tomorrow s uncertainty. By deploying
More informationPolicy Administration Transformation Achieving results in a complex ecosystem
Policy Administration Transformation Achieving results in a complex ecosystem Contents Executive summary 3 Market and technology drivers 4 The trouble with policy admin 5 How Deloitte can help 9 In conclusion
More informationGROWING REVENUE, PROFITABILITY AND EFFICIENCY
WEALTH AND RETIREMENT ADMINISTRATION GROWING REVENUE, PROFITABILITY AND EFFICIENCY MANAGED SERVICES FOR RETIREMENT ADMINISTRATORS Insight Report By Bill Byerly, General Manager and Executive Vice President,
More informationSoftware as a Service Flexible Service Delivery for Your Health Insurance Exchange
Software as a Service Flexible Service Delivery for Your Health Insurance Exchange SaaS Health Insurance Exchanges Improving Services through More Cost-Efficient Delivery States are charged with making
More informationWhat You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility
Your Guide to Cost, Security, and Flexibility What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility 10 common questions answered Over the last decade, cloud backup, recovery
More informationRETIREMENT Optimizing operations for retirement administrators: aligning people, processes & technology. Let go.
RETIREMENT Optimizing operations for retirement administrators: aligning people, processes & technology Let go. 01 Optimizing operations for retirement administrators: aligning people, processes & technology
More informationSage ERP I White Paper. ERP and the Cloud: What You Need to Know
I White Paper ERP and the Cloud: What You Need to Know Table of Contents Executive Summary... 3 Increased Interest in Cloud-Based ERP and SaaS Implementations... 3 What is Cloud/SaaS ERP?... 3 Why Interest
More informationiworks healthcare Managed IT services
iworks healthcare Managed IT services SunGard s iworks HEALTHCARE: Managed IT Services Organizations around the globe face an array of critical issues in today s business environment. Economic conditions
More informationMaximize potential with services Efficient managed reconciliation service
RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial
More informationThe ROI of Incentive Compensation Management Making the Business Case
Incent Perform Grow The ROI of Incentive Compensation Management Making the Business Case Any organization looking to increase the accuracy, improve the efficiencies, and increase the analytic capabilities
More informationCloud Computing; the GOOD, the BAD and the BEAUTIFUL
Cloud Computing; the GOOD, the BAD and the BEAUTIFUL The quest for increased cost savings and reduced capital expenditures with comprehensive cloud solutions Executive summary Asking the hard dollar questions.
More informationHow To Understand Cloud Computing
TOP 10 CLOUD MYTHS DEBUNKED Navigating to the Cloud - Maximize Operational Efficiencies and Minimize by Avoiding Common Cloud Myths WHITE PAPER Contents 1. EXECUTIVE SUMMARY 2. INTRODUCTION Top Market
More informationTechnology. Building Your Cloud Strategy with Accenture
Technology Building Your Cloud Strategy with Accenture 2 Cloud computing, in its simplest form, allows companies to procure technology as services, including infrastructure, applications, platforms and
More information10 Critical Requirements for Cloud Applications. How to Recognize Cloud Providers and Applications that Deliver Real Value
10 Critical Requirements for Cloud Applications How to Recognize Cloud Providers and Applications that Deliver Real Value 1 10 Critical Requirements for Cloud Applications How to Recognize Cloud Providers
More informationTechnology. Building Your Cloud Strategy with Accenture
Technology Building Your Cloud Strategy with Accenture 2 Cloud computing, in its simplest form, allows companies to procure technology as services, including infrastructure, applications, platforms and
More informationThe business value of improved backup and recovery
IBM Software Thought Leadership White Paper January 2013 The business value of improved backup and recovery The IBM Butterfly Analysis Engine uses empirical data to support better business results 2 The
More informationAlternatives to Legacy IT Systems: An Unbiased Look at the Current State of the Cloud Market
Alternatives to Legacy IT Systems: An Unbiased Look at the Current State of the Cloud Market 2012 SAVVIS. All Rights Reserved. 1 Executive Summary There are a limited number of technologies which have
More information7 things to ask when upgrading your ERP solution
Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are
More informationGAINING A COMPETITIVE EDGE
IWORKS COMPASS GAINING A COMPETITIVE EDGE Are you looking to grow revenue and increase market share? Would you like to improve efficiency and customer satisfaction? Do you need a strategic partner with
More informationWhat you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered
What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered Over the last decade, cloud backup, recovery and restore (BURR) options have emerged
More informationAVANTGARD PREDICTIVE METRICS WHITE PAPER HOW STATISTICAL MODELS CAN HELP NAVIGATE THE FUTURE OF MEDICAL DEBT COLLECTIONS
AVANTGARD PREDICTIVE METRICS WHITE PAPER HOW STATISTICAL MODELS CAN HELP NAVIGATE THE FUTURE OF MEDICAL DEBT COLLECTIONS Introduction In the US, providers are seeing their debt accumulate due to regulation
More informationModernizing your annuity platform to reduce costs, improve customer service and increase business agility
Modernizing your annuity platform to reduce costs, improve customer service and increase business agility 1 Modernizing your annuity system can pay big dividends to insurers. It can enable them to increase
More informationSOLUTIONS FOR RETIREMENT SERVICES
SOLUTIONS FOR RETIREMENT SERVICES ONBOARDING RISK & COMPLIANCE OPERATIONS & IT PARTICIPANT SERVICES PLAN SPONSOR & ADVISOR SERVICES REPORTING TRADING DOCUMENT PREPARATION DISBURSEMENTS DATA AGGREGATION
More informationHow a Hybrid Cloud Strategy Can Empower Your IT Department
How a Hybrid Cloud Strategy Can Empower Your IT Department A step-by-step guide for developing and implementing a flexible cloud solution 1 / 11 IT service delivery, particularly in the cloud, has evolved
More informationEnabling HR service delivery
Enabling HR service delivery Cloud HR 9 10 HR shared services and Outsourcing Global privacy and Security 11 12 Social media 9 Cloud HR What do a carve out from a global medical device maker, a fast-growing
More informationHow To Understand The Benefits Of Cloud Computing
Issue in Focus: Assessing the Cloud PLM Opportunity Evaluating Benefits, Requirements, and Considerations Tech-Clarity, Inc. 2012 Table of Contents Introducing the Issue... 3 The Cloud Meets PLM... 3 Evaluating
More information10 Critical Requirements for Cloud Applications:
10 Critical Requirements for Cloud Applications: How to Recognise Cloud Providers and Applications that Deliver Real Value 10 Critical Requirements for Cloud Applications: How to Recognise Cloud Providers
More informationThe Importance of Data Quality for Intelligent Data Analytics:
The Importance of Data Quality for Intelligent Data Analytics: Optimizing the Financial and Operational Performance of IT White Paper IT decisions are only as good as the data they re based on. And that
More informationSOLUTIONS FOR RETIREMENT SERVICES
SOLUTIONS FOR RETIREMENT SERVICES ONBOARDING RISK & COMPLIANCE OPERATIONS & IT PARTICIPANT SERVICES PLAN SPONSOR & ADVISOR SERVICES REPORTING TRADING DOCUMENT PREPARATION DISBURSEMENTS DATA AGGREGATION
More informationBest Practices: Cloud Computing for Associations
Best Practices: Cloud Computing for Associations What You Should Expect from this Session A solid understanding of cloud computing and Software as a Service Best practices for how cloud computing is being
More informationRealize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP
Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers
More informationIBM Executive Point of View: Transform your business with IBM Cloud Applications
IBM Executive Point of View: Transform your business with IBM Cloud Applications Businesses around the world are reinventing themselves to remain competitive in a time when disruption is the new normal.
More informationDriving Excellence in Implementation and Beyond The Underlying Quality Principles
SAP Thought Leadership Paper SAP Active Quality Management Driving Excellence in Implementation and Beyond The Underlying Quality Principles 2014 SAP AG or an SAP affiliate company. All rights reserved.
More informationHow To Make A Single Source Platform A Successful Business Model
iworks SINGLE SOURCE PLATFORM: AN INSURANCE CARRIER S CONUNDRUM 1 SunGard iworks A CARRIER S CONUNDRUM What is the number one topic insurance executives discuss when considering their operations and systems
More informationBuilding a Business Case for Supply Chain Execution in the Cloud
Building a Business Case for Supply Chain Execution in the Cloud Add Strategic Value to Your Business Getting your products to your customers is critical to business success. Yet often, supply chain execution,
More informationRight-Sizing Electronic Discovery: The Case For Managed Services. A White Paper
Right-Sizing Electronic Discovery: The Case For Managed Services A White Paper 1 2 Table of Contents Introduction....4 An Overview of the Options...4 Insourcing: Bringing E-Discovery Processes In-House....4
More informationAgile Cloud-Enabled Services (ACES)
Experience the commitment WHITE PAPER The future of public sector ERP: Agile Cloud-Enabled Services (ACES) The landscape for public sector enterprise resource planning (ERP) system deployments is changing
More informationBACKUP ESSENTIALS FOR PROTECTING YOUR DATA AND YOUR BUSINESS. Disasters happen. Don t wait until it s too late.
BACKUP ESSENTIALS FOR PROTECTING YOUR DATA AND YOUR BUSINESS Disasters happen. Don t wait until it s too late. OVERVIEW It s inevitable. At some point, your business will experience data loss. It could
More informationIWORKS ENTERPRISE ACCOUNTING SYSTEM Financial management, accounting and reporting solution for insurers
IWORKS ENTERPRISE ACCOUNTING SYSTEM Financial management, accounting and reporting solution for insurers SUNGARD INSURANCE Navigate Change and Grow Your Business with SunGard Today, insurers around the
More informationHybrid Cloud Adoption Gains Momentum
Redefining The Role Of IT As Digital Transformation Takes Center Stage GET STARTED Evaluating The Trends In Hybrid Cloud Adoption Organizations have been adopting cloud solutions, both public and private,
More informationPrivate Cloud: Key considerations for an insurance agency
white paper private cloud Private Cloud: Key considerations for an insurance agency in the insurance industry, there are many options for meeting insurance agency information technology requirements. An
More informationDeloitte and SuccessFactors Workforce Analytics & Planning for Federal Government
Deloitte and SuccessFactors Workforce Analytics & Planning for Federal Government Introduction Introduction In today s Federal market, the effectiveness of human capital management directly impacts agencies
More informationImproving SAP HR Support Levels and Usability
Whitaker-Taylor Whitepaper Improving SAP HR Support Levels and Usability maintaining peak performance while reducing fixed costs 2010 Whitaker-Taylor 404 253-7760 whitakertaylor.com Atlanta Los Angles
More informationWhat you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered
What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered Over the last decade, cloud backup, recovery and restore (BURR) options have emerged
More informationAccenture Technology Consulting. Clearing the Path for Business Growth
Accenture Technology Consulting Clearing the Path for Business Growth Mega technology waves are impacting and shaping organizations in a profound way When a company s executive management team considers
More informationTitle here. Successful Business Model Transformation. in the Financial Services Industry. KPMG s Evolving World of Risk Management SECTORS AND THEMES
SECTORS AND THEMES Successful Business Model Transformation Title here in the Financial Services Industry Additional information in Univers 45 Light 12pt on 16pt leading KPMG s Evolving World of Risk Management
More informationSEVEN REASONS TO CONSIDER ERP IN THE CLOUD SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND
SEVEN REASONS TO CONSIDER ERP IN THE CLOUD SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION 3 TRY BEFORE YOU BUY 4 TAKE ADVANTAGE OF THE MOST ADVANCED TECHNOLOGY 6 GENERATE MEASURABLE
More informationEMC PERSPECTIVE. The Private Cloud for Healthcare Enables Coordinated Patient Care
EMC PERSPECTIVE The Private Cloud for Healthcare Enables Coordinated Patient Care Table of Contents A paradigm shift for Healthcare IT...................................................... 3 Cloud computing
More informationAchieving high performance with Accenture s on-demand solution for the chemical industry. Driving business performance with SAP Business ByDesign
Achieving high performance with Accenture s on-demand solution for the chemical industry Driving business performance with SAP Business ByDesign 2 Accenture helps small to mid-size companies and subsidiaries
More informationCLOUD ERP AND ACCOUNTING: SELECTION AND PLANNING GUIDE
CLOUD ERP AND ACCOUNTING: SELECTION AND PLANNING GUIDE Over the last three years, well over half of U.S. companies have elected to take advantage of one or more cloud-based solutions or services, but critical
More informationwww.pwc.com Navigating the next generation of cloud ERP Insurance
www.pwc.com Navigating the next generation of cloud ERP Insurance Agenda 1. Cloud computing 2. Cloud and the future of financial management 3. Insurance trends 4. Cloud readiness Summary 2 If you are currently
More informationCGS Technology Outsourcing
CGS Technology Outsourcing Project Management Best Practices; Modernizing Enterprise Infrastructure presented by Michael Brandi, Vice President 16 September 2015 2015 CGS Computer Generated Solutions.
More informationSaas vs. Traditional ERP: Which is Right for You?
Saas vs. Traditional ERP: Which is Right for You? Eric Kimberling President and Chairman Panorama Consulting Solutions www.panorama-consulting.com Phone: 720-515-1ERP Twitter: @erickimberling 1 Agenda
More informationAccounts Payable Imaging & Workflow Automation. In-House Systems vs. Software-as-a-Service Solutions. Cost & Risk Analysis
In-House Systems vs. Software-as-a-Service Solutions Cost & Risk Analysis What is Imaging & Workflow Automation? Imaging and Workflow Automation (IWA) solutions streamline the invoice receipt-to-pay cycle
More informationCreative Shorts: Twelve lifecycle management principles for world-class cloud development
Creative Shorts: Twelve lifecycle management principles for world-class cloud development Foundations for optimal development on and for the cloud A Creative Intellect Consulting Shorts Report Series (ALM)
More informationContact Centers in the Cloud: A Better Way to Source
Contact Centers in the Cloud: A Better Way to Source By Irwin Lazar Vice President and Service Director, Nemertes Research Executive Summary Contact Center Software as a Service (CCSaaS) solutions provide
More informationEMC DOCUMENTUM Capital Projects Express. KEEP YOUR PROJECTS ON TRACK Flexible Document Control for Agile Teams
EMC DOCUMENTUM Capital Projects Express KEEP YOUR PROJECTS ON TRACK Flexible Document Control for Agile Teams SHARE THE CHALLENGES OF CAPITAL PROJECTS Managing capital projects, no matter their size or
More informationThe Case for Cloud Computing: Business Advantages and Costs
Considering the Cloud: A Strategic Guide for Business and Technology Leaders Whitepaper Compliments of Executive Summary It's nearly impossible to turn a page in a business journal these days without seeing
More informationAccenture & NetSuite
Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these
More informationINDUSTRY PERSPECTIVE
INDUSTRY PERSPECTIVE 1 A Brief Introduction As IT administrators and chief information officers, you face a particular challenge: facilitate the ability for your agency to work remotely, while reducing
More informationRedefining Infrastructure Management for Today s Application Economy
WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity
More informationMoving Network Management from OnSite to SaaS. Key Challenges and How NMSaaS Helps Solve Them
Moving Network Management from OnSite to SaaS Key Challenges and How NMSaaS Helps Solve Them Executive Summary In areas such as sales force automation and customer relationship management, cloud-based
More informationAccenture Insurance. Are you getting the most value from your policy administration investment?
Accenture Insurance Are you getting the most value from your policy administration investment? Most Property & Casualty (P&C) insurers now view replacing or modernizing their policy administration system
More informationNavigating the Road to Growth and Success
IBM Global Business Services Navigating the Road to Growth and Success Bringing innovation and affordable solutions to the midmarket Midsize Business Table of contents Defining the midmarket........................................................................
More informationWhite Paper. How to Ensure a Smooth Transition to a Cloud Phone System
White Paper How to Ensure a Smooth Transition to a Cloud Phone System How to Ensure a Smooth Transition to a Cloud Phone System The benefits of cloud VoIP are driving its rapid adoption across all business
More informationThe Business Case For Private Cloud Services
Velocity Technology Solutions / April 2015 This Private Cloud Services guide will: Define a common vocabulary around Private Cloud Service Providers Describe how Private Cloud Services can reduce the total
More informationAccenture Life and Annuity Software. Achieving high performance through faster time to market, increased agility and improved cost control
Accenture Life and Annuity Software Achieving high performance through faster time to market, increased agility and improved cost control Accenture Life and Annuity Software offers strategic solutions
More informationProtecting Data with a Unified Platform
Protecting Data with a Unified Platform The Essentials Series sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime has produced dozens and dozens
More informationMaximizing enterprise resource planning ROI: A guide for midsize companies
IBM Global Business Services Thought Leadership White Paper April 2010 Maximizing enterprise resource planning ROI: A guide for midsize companies 2 Maximizing enterprise resource planning ROI: A guide
More informationMANAGED SERVICES FOR NETWORKS DECISION MAKING GUIDE. Brought to you by Extreme Networks
MANAGED SERVICES FOR NETWORKS DECISION MAKING GUIDE Brought to you by Extreme Networks Overview FACT Big data, Internet of Things, BYOD, and cloud-based applications are putting increased device diversity,
More informationThe healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. Who are we?
The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. COGNIZANT AT A GLANCE In this increasingly dynamic business environment,
More informationMANAGED SERVICES PROVIDER. Dynamic Solutions. Superior Results.
MANAGED SERVICES PROVIDER Dynamic Solutions. Superior Results. REVOLUTIONIZE YOUR INSTITUTION BY FULLY LEVERAGING THE BENEFITS OF TECHNOLOGY MAXIMIZE YOUR TECHNOLOGY INVESTMENTS ENHANCE SECURITY OF YOUR
More informationCisco Unified Data Center: The Foundation for Private Cloud Infrastructure
White Paper Cisco Unified Data Center: The Foundation for Private Cloud Infrastructure Providing Agile and Efficient Service Delivery for Sustainable Business Advantage What You Will Learn Enterprises
More informationFive Steps to Finding the Right IT Support Partner. So You can Focus on What You Do Best
Five Steps to Finding the Right IT Support Partner So You can Focus on What You Do Best Five Steps to Finding the Right IT Support Partner / Page 2 It s Not Just Support. It s Your Business! Your business
More informationMasterminding Data Governance
Why Data Governance Matters The Five Critical Steps for Data Governance Data Governance and BackOffice Associates Masterminding Data Governance 1 of 11 A 5-step strategic roadmap to sustainable data quality
More informationIntegrated ERP Guide:
Integrated ERP Guide: Expert answers to your most frequently asked questions In collaboration with Tribridge and Aberdeen Group 2 I 1 2 3 4 N Introduction One: Prepping for ERP Enhancement Two: ERP Implementation
More informationJourney to Cloud 10 Questions
Journey to Cloud 10 Questions Introduction Implementing cloud solutions into your portfolio can provide opportunities to increase agility and improve process efficiency by supporting a faster time to deploy
More informationAccenture cloud application migration services
Accenture cloud application migration services A smarter way to get to the cloud Cloud computing can help make your apps extraordinarily agile and scalable. You know this. Your competitors know this. And
More informationCONSULTANTS TO THE INSURANCE INDUSTRY IT DEVELOPMENT QA TESTING CEDERIGHT REINSURANCE STAFF AUGMENTATION
CONSULTANTS TO THE INSURANCE INDUSTRY IT DEVELOPMENT QA TESTING CEDERIGHT REINSURANCE STAFF AUGMENTATION S I M P L I F Y I N G W H AT M AT T E R S 2 OUR EXPERTISE 01 02 03 04 IT Development QA Testing
More informationCalculating the ROI of your Learning Management System:
SUMTOTAL WHITE PAPER Calculating the ROI of your Learning Management System: How ResultsOnDemand can change your organization s equation Calculating the ROI of your Learning Management System: How ResultsOnDemand
More informationDigital Marketing. SiMplifieD.
Digital Marketing. Simplified. DIGITAL MARKETING PAIN POINTS Research indicates that there are numerous barriers to effective management of digital marketing campaigns, including: Agencies and vendors
More informationGET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS.
GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. Cloud computing is as much a paradigm shift in data center and IT management as it is a culmination of IT s capacity to drive business
More informationCloud benefits for the IT service management market
SOLUTION WHITE PAPER Cloud benefits for the IT service management market By Jeff Moloughney, Principal Solution Marketing Manager, BMC Software TABLE OF CONTENTS COST SAVINGS 1 GREATER BUSINESS EXPOSURE
More informationInfor CloudSuite HCM. Make more informed decisions. Modernize your HR technology
HCM Brochure Infor CloudSuite HCM Make more informed decisions Infor CloudSuite HCM is a cloud-based solution for human capital management (HCM) that is more complete than any other. You get the HR and
More informationShaping the Cloud for the Healthcare Industry
Shaping the Cloud for the Healthcare Industry Louis Caschera Chief Information Officer CareTech Solutions www.caretech.com > 877.700.8324 Information technology (IT) is used by healthcare providers as
More informationVendor Management System Implementation. Planning to Maximize ROI
Vendor Management System Implementation Planning to Maximize ROI Vendor Management System Implementation Planning to Maximize ROI Companies are actively implementing managed services programs and Vendor
More information5 Steps to Choosing the Right BPM Suite
5 Steps to Choosing the Right BPM Suite BPM Suites can deliver significant business benefits and a fast ROI but only if you choose the right one By Laura Mooney, Metastorm Copyright 2009, Metastorm Inc.
More informationHow To Decide If You Should Move To The Cloud
Can security conscious businesses really adopt the Cloud safely? January 2014 1 Phone: 01304 814800 Fax: 01304 814899 info@ Contents Executive overview The varied Cloud security landscape How risk assessment
More informationHosting JDE EnterpriseOne in the Cloud Hear how one company went to the cloud
Hosting JDE EnterpriseOne in the Cloud Hear how one company went to the cloud October 2015 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T Agenda Organizational
More informationDuck Creek. On-Demand
Duck Creek On-Demand Ever wonder how your business could benefit from cloud computing? Wonder no more. Once considered an emerging technology, cloud computing is now being used by businesses in all industries
More informationFly. Wealth and Retirement IT Hosting
Fly. Wealth and Retirement IT Hosting 02 SunGard Hedge 360 SunGard Wealth and Retirement IT Hosting SunGard IT Hosting 01 241bn The global cloud computing market will reach $241 billion in 2020. Achieve
More informationMitigating Costly New Technology Risks For Continued Stability and Profitability
Created for Steve Van Tol Mitigating Costly New Technology Risks For Continued Stability and Profitability sized businesses choose to pay for on-site support on an as- needed basis as opposed to having
More informationBuying Guide for Cloud Services
BUYING GUIDE Buying Guide for Cloud Services Getting Started Welcome to the CompTIA Buying Guide for Cloud Services. If you are like most executives, buying technology often entails elements of excitement,
More informationGet Significant Application Quality Improvement without Major Investment Performance driven. Quality assured.
Testing Platform-as-aService Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured. TPaaS providing testing on demand, using the Capgemini Cloud Application
More informationProcessing invoices in the cloud or on premises pros and cons
WHITE PAPER Purchase-to-pay by ReadSoft. Automated account payables processing software Author: Wille Dahl March 2012 Copyright ReadSoft - www.readsoft.com Processing invoices in the cloud or on premises
More informationBest practices for optimizing reference data management
Sponsored by >> Whitepaper Best practices for optimizing reference data management June 2012 An industry view on improving efficiency and reducing costs with reference data management outsourcing models
More informationWhat you need to know about cloud backup: your guide to cost, security and flexibility.
What you need to know about cloud backup: your guide to cost, security and flexibility. Over the last decade, cloud backup, recovery and restore (BURR) options have emerged as a secure, cost-effective
More informationTransform Your Bank in Measurable Steps
Banking Transformation Framework Transform Your Bank in Measurable Steps Table of Contents 2 Establish a Platform for Transformation 3 Transform Your Business 3 Use the Reference Architecture As a Foundation
More information