GAINING A COMPETITIVE EDGE

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1 IWORKS COMPASS

2 GAINING A COMPETITIVE EDGE Are you looking to grow revenue and increase market share? Would you like to improve efficiency and customer satisfaction? Do you need a strategic partner with an enterprise solution to help you reduce the lack of flexibility and inefficiencies of your legacy platform? At SunGard we understand the dynamic challenges of the insurance and financial services industry. iworks Compass provides the industrial-strength platform that enables you to efficiently record, manage and process the vast amount of information essential to your business. Compass enables you to significantly increase efficiency and customer service with tangible and measurable productivity gains and cost eduction.

3 SUNGARD COMPASS Group individual life, health and annuity on one single source platform Policy administration system Core administration capabilities that extend beyond traditional implementations Improved speed to market accelerating more competitive product offerings Driving enhanced customer and producer services Global provider with advisory services to streamline implementations SunGard s iworks Compass supports the full line of business for traditional life, whole life and variable interest-sensitive policy administration system in global markets. Compass provides a comprehensive set of business solutions deploying insurancein-abox core administration capabilities that extend beyond traditional implementations by leveraging business rules and workflow across underwriting new-business, issuance, claims, billing, commissions and actuarial. Improved speed to market, with more competitive Life, Health and Annuity product offerings The iworks Compass insurance policy administration system is a highly configurable, rules based solution that allows insurers to efficiently manage their various lines of business through a single source enterprise platform. Improved speed to market provides competitive product offerings and enhanced producer services that are key metric differentiators creating tipping points for legacy modernization across core administration systems. Implementation accelerators such as rules-based design combined with proven, time-boxed implementation methodologies help to dramatically reduce risk of cost overruns and delays. 3

4 SunGard s iworks Compass provides efficient management and administration of: Policy and workflow Claims Underwriting Reinsurance Pensions / annuities Group insurance Voluntary benefits Worksite products New Business / Suitability / Illustrations Accounting and billing (general ledger) Actuarial processing Self service tools for producers and policyholders Member record keeping Individual term / Whole life / VUL insurance Investment products The iworks Compass solution allows an insurer to administer their individual life, health and annuity policies on a single source platform. System flexibility allows an insurer to quickly construct virtually any type of product and support many lines of business including pension, savings, life, variable life, critical illness, annuity, disability, AD&D, dental, vision and health. Compass provides business solutions to support key concept initiatives capitalizing on current market trends and worksite plans (products sold to individuals through their employers). Compass provides seamless integration with other iworks insurance business solutions for streamlined automation and end-to-end straight-through processing. Additionally, new portal servicing capabilities simplify customer service and processing with an easy to use interface. Robust product configuration capabilities provide greater productivity, reduced user errors, and lower training costs, resulting in more satisfied producers and customers. Benefits Increased efficiency and greater producer and customer satisfaction Flexibility of product and business workflow Scalability to manage large volumes of policies Ease-of-use insurance-in-a-box Ability to extend access to third party solutions or customer self-service Mission critical reliability 4

5 MEETING INSURANCE CARRIERS NEEDS Technology performance Compass delivers secure, service-based support for global implementations with multiple currencies, languages, and regulatory and compliance measures. All system components are supported by an Oracle data server, providing easy online access to all of the information necessary to provide quality service to your clients and improve support for management, administrators, the field force and other interested parties. SunGard s iworks Compass may be deployed on a carrier s premises or it can be hosted within SunGard s world renowned mission critical facilities. The system is implemented on UNIX or Linux servers with Web-based J2EE client applications. Easy access to information SunGard s iworks Compass s Servicing Portal provides easy access to information that simply requires a standard internet browser connection to the internet/intranet as well as support for mobile smartphone with browser capabilities. User interfaces can be easily designed by non-technical staff to create new role-based workflows for a carrier s unique requirements. This capability dramatically increases operational efficiency, configurable best practices, and extensive integration for raising the bar on efficiency while lowering costs. By implementing role-based workflows carriers accelerate training, insurance specific menu options, user friendly data entry and the ability to issues new policies in a single step. This configurable role-based workflow capability ultimately reduces the time to enter transactions, helping to reduce the burden on producers in the field. Worksite marketing support Compass provides a comprehensive global worksite marketplace suite of business solutions. Compass is an industry leading solution that helps deliver enterprise performance and functionality. The power and flexibility of Compass brings selfservice to the Web, streamlining the process of enrollment, underwriting, billing and collections. In addition, SunGard s Compass team has highly skilled staff with extensive experience in supporting the policy administration of both investment and risk-based group policies and health products globally. Proven consulting services At SunGard, we take a solution and services led approach that focuses on assessing customer needs and maximizing the effectiveness of the iworks Compass solutions. In leveraging our Global Consulting Services practice, carriers eliminate intellectual property complications that frequently arise when working with other third party consultants. Our Consulting Services best practices have been continuously refined and proven effective with insurance and investment companies throughout the world. All these SunGard assets can help insurers reduce their risk anxiety while realizing the benefits of a modern core administration system. Individual life term and interest-sensitive products SunGard s iworks Individual Insurance business solutions provide interest sensitive illustrations that can easily adapt to the changing business requirements of the global insurance industry. The iworks family of products supports all product types including Life, Whole Life, VUL, UL, Annuities Fixed, Variable, Immediate, Deferred and Equity Indexed, Structured Settlements. 5

6 SUNGARD S IWORKS DRAMATICALLY REDUCE RISK OF COST OVERRUNS AND DELAYED IMPLEMENTATIONS Commitment to service excellence SunGard is recognized for Administration expertise as well as time-tested, proven project management capabilities. We work side-by-side with carriers to help define business requirements, implement best practices and deliver effective business solutions. SunGard s insurance industry knowledge, platform specialists, and software expertise will help carriers maximize their investments in Compass capabilities. SunGard provides the expertise necessary to implement Compass quickly, cost effectively and reliably for carriers business imperatives. Commitment to accelerate implementation support We assign knowledgeable and experienced business, management, and technical professionals that support the implementation team from the start of the partnership. The team is committed to providing premier service throughout the entire implementation process. As carriers plan future initiatives, SunGard assigns the necessary support and development resources to meet goal initiatives. Commitment to quality Experience has taught us that regression testing is an essential ingredient of consistent, high quality product deliverables and strong user acceptance testing confidence. SunGard applies extensive automated change management programs and procedures to benchmark between Compass software releases. Commitment to return on investment value This is what Compass is all about legacy modernization and platform consolidation to reduce carriers costs and extend market reach. SunGard s cost-effective platform tools and processes make consolidation a reality. Our pre-built business solutions, combined with 35+ years of industry expertise and unsurpassed service excellence ensures the highest ROI value. Whether carriers are looking for ways to expand into new markets or to gain efficiencies in operations or adjacent markets, Compass is the right solution. SunGard s iworks provides flexible tiered licensing models that align to a carrier s size of business or portfolio of policies. Focused on insurance experience SunGard has been providing innovative business solutions to the insurance industry for over 35 years. SunGard has global, experienced insurance professionals that include actuaries, subject matter experts and business systems analysts who make it their priority to know a carriers unique business needs. Our experience has taught us the critical role advisory services plays in a carrier s success, and because of this, many of the most prestigious organizations in the industry both in the U.S. and internationally have partnered with SunGard. Beyond the United States, we have delivered and implemented systems in Canada, South Africa, Australia, Great Britain, Ireland, Namibia, India and the Caribbean, and we have additional customers utilizing our software in growth markets such as the Pacific Rim. Our pre-built business solutions, combined with 35+ years of industry expertise and unsurpassed service excellence ensures the highest ROI value. 6

7 7

8 SunGard offers more than technology: The iworks Way SunGard s strategic focus on distinctive value gives it the talent, resources and processes to make recommendations based on a clear understanding of the customer s business and markets. SunGard has been providing innovative solutions to the insurance industry for more than 35 years. With a focus on execution, our dedicated team utilizes Project Management Office standards to meet goals for deliverables, reduce downside costs and ensure on-time completion. Our thought leadership and business insights offer unique perspectives and ideas that enable customers to achieve game-changing strategies and methodologies. SunGard s investment in continuous innovation enables us to bring best practices and experience to help our customers broaden their view, reach new markets, and have the right technology in place for today and for the future. We have delivered and implemented systems in the United States, Canada, South Africa, Australia, UK, India and the Caribbean as well as other markets. About SunGard SunGard is one of the world s leading software and technology services companies. SunGard has more than 17,000 employees and serves approximately 25,000 customers in more than 70 countries. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With annual revenue of about $4.5 billion, SunGard is the largest privately held software and services company and is ranked 480 on the Fortune 500. For more information, please visit About SunGard s iworks SunGard s iworks is a business-driven IT product suite for the insurance industry in each of the following major business lines: life/health/annuities/pensions, property and casualty, and reinsurance. iworks offers a range of products and services, including front-office tools, policy administration, reinsurance, actuarial calculations, financial accounting, investment accounting, and reporting. SunGard partners with customers to deliver products and services that align with changing business and regulatory needs. For more information: contact: visit: BOSTON 3 Van De Graaff Drive Burlington, MA Tel: (781) Fax: (781) MIAMI 2000 South Dixie Highway Miami, FL Tel: (305) Fax: (305) HONG KONG 19/F, 100 Queen s Road Central, Central, Hong Kong Tel: (852) Fax: (852) ATLANTA Great Oaks Way, Suite 200 Alpharetta, GA Tel: (770) Fax: (770) SOUTH AFRICA 4 Harris Road Sandown Ext. 20, Sandton South Africa Tel: UNITED KINGDOM Sherwood House Eastworth Road Chertsey, Surrey, KT 16 8SH Tel: +44 (0) Fax: +44 (0) SunGard. Trademark information: SunGard, the SunGard logo and iworks are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

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