Best practices for optimizing reference data management

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Best practices for optimizing reference data management"

Transcription

1 Sponsored by >> Whitepaper Best practices for optimizing reference data management June 2012 An industry view on improving efficiency and reducing costs with reference data management outsourcing models Sell Side

2 Contents Executive summary... p 3 The data management reality... p 3 The million-dollar question... p 5 Outsourcing today and in the future... p 6 Up in the cloud... p 7 A focus on data... p 9 Making the move... p 10 Conclusion... p 12 About Hexaware Technologies... p 13 This document is property of Incisive Media. Reproduction and distribution of this publication in any form without prior written permission is forbidden. 2 WatersTechnology I whitepaper l sponsored by Hexaware Technologies

3 Executive summary How much does it cost an organization to manage reference data in a market with ever-changing demands on risk and regulation? That is the question for financial institutions in With a turbulent economic environment, firms are under pressure to improve efficiencies, cut costs and comply with new regulatory requirements. To meet these changing demands, firms increasingly need to assess alternative operating models, reviewing opportunities for outsourcing reference data management or adopting new technology. An exclusive WatersTechnology survey of senior data management decision-makers in international financial institutions reveals that the majority of firms need to reduce reference data management operational budgets in the coming years by at least 5% of their current spend, and close to one in six of these firms plan to reduce it by more than 20%. The challenge is to do more with less, which means firms will be looking at optimizing existing operating models. For some, it may be about outsourcing a component of data management operations or moving to a hosted software solution, while for others it is more relevant to assess the benefits of a complete lift-out. In general, the focus is on creating a robust and flexible data management framework that helps firms meet regulatory and business requirements now and in the future. The data management reality In recent years, the market has seen a growing awareness of the importance of reference data management, and a number of firms have invested in improving their data management foundation to get ready for upcoming regulatory changes. Regulators have put pressure on firms to address data quality issues and improve data integration to mitigate risk. This is now exactly where investments are being made but it all comes at a price. Part of the problem is that the cost of data management is going up at the same time as budgets are under scrutiny. In many cases, firms have to take in more data sources and process data faster to comply with regulation and meet changing customer expectations. It is about having the ability to increase the depth and breadth of data processed in an ever-shrinking timeframe. To adapt and implement changes on time and on budget, many will be looking at optimizing the overall operating model for reference data management to improve efficiencies and cut costs. An exclusive WatersTechnology survey of senior data management decision-makers within international asset servicing firms, investment banks, asset management firms, hedge funds, insurance managers and pension funds conducted in 2012 reveals that the majority of firms are looking at reducing operating costs in the coming years. WatersTechnology I whitepaper l sponsored by Hexaware Technologies 3

4 Every year it is costing organizations millions of dollars to manage reference data. The WatersTechnology survey shows that 17% of firms spend more than $20 million a year on reference data operations alone (Figure 1). The spend varies depending on the type of organization, and the majority of large custodians and asset servicing firms fall within the group of companies that spend more than $20 million annually. In contrast, the survey shows that asset management firms are more likely to spend between $1 million 5 million a year (52%) or less than $1 million (29%). Figure 1: What are your current annual reference data management operating costs? More than $20 million (17%) $16-20 million (7%) Less than $1 million (35%) $11-15 million (10%) $6-10 million (11%) $1-5 million (20%) For these million-dollar budgets, firms are acquiring, cleansing, enriching and distributing large amounts of reference data. But the level of efficiency in the process will vary greatly from one business to another. The organizations with the most mature data management operations have centralized reference data management processes across the enterprise, defined metrics, introduced service-level agreements with business units and implemented advanced technology. Many firms have already embarked on projects aimed at improving data management. This is evidenced by the fact that 67% of firms now say they have centralized processes enterprise-wide, and 54% have modernized technology platforms capable of accommodating changes (Figure 2). At the other end of the spectrum, there are firms that still do not seem to recognize the value in investing in data management. Sixty nine-per cent said they do not have defined metrics to monitor and measure reference data across the organization, and 59% did not have service-level agreements with business units that consume data. Even more worrying, however, is the fact that 17% of firms said they had none of these aspects of a reference data management strategy, which would indicate that they have still not made any significant investment in improving data management operations. 4 WatersTechnology I whitepaper l sponsored by Hexaware Technologies

5 Figure 2: Which of the below aspects of a reference data management strategy do your organization have at the moment? Centralized reference data management processes are implemented across the organization (67%) Defined metrics to monitor and measure reference data across the organization (31%) Service-level agreements with business units that consume data (41%) Modernized technology platform capable of accommodating changes (54%) None of the above (17%) The million-dollar question In the aftermath of the financial crisis, cost control has been a top priority for financial institutions. This has also affected reference data management teams despite the increased awareness of the importance of getting the data right and the focus on costs is set to continue. The WatersTechnology survey shows that the majority of firms are planning to further reduce their reference data management operations budgets in the coming years. Of the firms that plan to make cuts, more than 30% are looking at reducing spend by 5 10% and one in four aim for 1 5% (Figure 3). Although these figures might seem optimistic considering rising data costs and a growing need for more data, they may well be realistic for firms looking at improving the overall operating model and have identified areas where they can make savings. The more surprising result is that close to 30% of the firms that plan to make cuts want to make cuts of more than 20%. The majority of these firms are large-cap asset servicing firms, investment banks or asset management firms with current annual operating budgets of more than $20 million. In addition, the firms with the most ambitious plans to cut costs are typically those with the most mature data management strategies. This could mean that they have a good understanding of where savings can be made, and they might be ready to assess alternative operating models, such as outsourcing options, to realize cost savings. WatersTechnology I whitepaper l sponsored by Hexaware Technologies 5

6 Figure 3: By how much are you planning to reduce your reference data management operations budget in the coming years? More than 20% (9%) Around 10-20% (15%) Nothing (38%) Around 5-10% (20%) Less than 1% (4%) Around 1-5% (14%) Outsourcing today and in the future With a significant number of businesses looking for ways to reduce the cost of reference data management, the market expects to see a continuous rise in adoption of outsourcing services in the next couple of years. Prior to the financial crisis, it looked as if outsourcing reference data management was going to take longer to mature than some forward-thinking vendors had expected. Now, however, it is clear the market is changing, and it is becoming more common to outsource a component of reference data or at least outsource certain processes as part of a project. According to the WatersTechnology survey, 30% of firms have already started using outsourcing services for reference data management (Figure 4). Within the next five years, it may well become the norm to use outsourcing services, as the majority see outsourcing fitting in to their longer term reference data management programs. In addition to the 30% that already outsource, 7% have made a decision to review outsourcing services and another 30% say they may consider outsourcing services within one year (14%), or within the next two to three years (16%). Yet, there are still firms that do not currently see the benefits of outsourcing. Twentyfive per cent of respondents said outsourcing services is not likely to fit in to their reference data management program in the foreseeable future, highlighting that it is not a model that fits all types of organizations. Instead, however, these firms may be willing to look at other alternative operating models that are also often associated with cost-saving initiatives. 6 WatersTechnology I whitepaper l sponsored by Hexaware Technologies

7 Figure 4: Where do you see outsourcing fitting in to your longer term reference data management program? We are already using outsourcing services (30%) We have already made a decision to review outsourcing services (7%) We may consider outsourcing services within one year (14%) We may consider outsourcing services within two to three years (16%) Outsourcing services is not likely to fit in to our reference data management program in the foreseeable future (25%) Don t know (8%) Up in the cloud In recent years, software vendors have reported that they see more customers interested in assessing hosted software or software-as-a-service options, which from a cost optimization perspective may work better than on-site deployments for certain clients. Vendors have responded by launching new shared services offerings, including cloud computing for data management, reference data utilities and managed data services. The question now is if the move to using more remote services and shared services is the start of a software revolution in reference data management. The WatersTechnology survey shows that there is appetite in the market to review different operating models in a bid to reduce operational expenditure and capital expenditure. The most popular model to consider is selecting a third-party vendor that can host data management software for one user firm (32%) (Figure 5). In addition to a one-to-one hosted model, cloud-based Software-as-a-Service (SaaS) offerings are also gaining traction. Thirty-one per cent say they would consider using a third-party vendor to host software in a cloud, which could be accessed remotely by different user firms. Data management vendors with SaaS offerings typically market these at buy-side firms with less complex requirements than large custodians or investment banks. This is also reflected in the survey, with 43% of asset management firms saying they would consider SaaS offerings to reduce costs. In contrast, only 18% of investment banks or custodians would do the same. For investment banks and custodians, the managed data services model is more attractive. While only 20% of buy-side firms say they would consider a managed data services model, where a third-party vendor maintains IT and operations for one user firm, 50% of investment banks and custodians would be willing to review this option. WatersTechnology I whitepaper l sponsored by Hexaware Technologies 7

8 Overall, firms are more interested in involving third-party vendors in maintaining software than in operations. The least popular operating model, which only 11% say they would be willing to consider, is a managed data services model where a third-party vendor maintains operations, but not the technology, for one user firm. Figure 5: Which of the below options would your organization consider to reduce operational expenditure and capital expenditure? Hosted data management software third party vendor hosts software for one user firm (32%) Cloud-based Software-as-a-Service third-party vendor hosts software in a cloud, which can be accessed remotely by different user firms (31%) Managed data services, including IT and operations third-party vendor maintains IT and operations for one user firm (30%) Managed data services, only IT third-party vendor maintains technology for one user firm (16%) Managed data services, only operations third-party vendor maintains operations for one user firm (11%) None of the above (39%) With a challenging operating environment and pressure to reduce costs, financial institutions are open to reviewing new technologies and operating models. It is no longer just a case of running a request for proposal process with established software vendors and implementing a traditional data management platform. Firms are more interested in getting a full overview of all the different operating models and potential costs before making a decision. For the buy-side, this is likely to mean weighing up the pros and cons of an on-site implementation versus a hosted or SaaS offering, and for the sell-side, it is more likely to involve looking at a managed services model that potentially incorporates both software and operations in addition to reviewing traditional enterprise data management platforms. 8 WatersTechnology I whitepaper l sponsored by Hexaware Technologies

9 A focus on data The first step for any business reviewing opportunities for changing the data management operating model is to identify how a new structure would fit in with the current strategy. The question that needs to be asked is: what data types and processes could be considered for an alternative operating model? At the moment, firms are particularly interested in alternative operating models for securities reference data and corporate actions data, and a large percentage of firms are also willing to consider pricing data for a managed data services model. Legal entity data, however, is typically viewed as more sensitive, with the majority of organizations wanting to keep tight control of this type of information. In terms of processes, data cleansing is the most common activity to outsource. In addition to using a third-party vendor for data cleansing, around one in three firms are also willing to consider outsourcing data matching, acquisition and validation (Figure 6). That said, not everyone is convinced. Some firms are not interested in exploring outsourcing to save costs, and 27% say they would not be willing to outsource data acquisition, cleansing, validation, matching, enrichment or distribution. Figure 6: Which of these reference data management processes would you be willing to outsource? Data acquisition (36%) Data cleansing (51%) Data validation (37%) Data matching (32%) Data enrichment (20%) Data distribution (17%) None of the above (27%) WatersTechnology I whitepaper l sponsored by Hexaware Technologies 9

10 Making the move For the firms that are willing to outsource, it is about finding a new model that can help optimize operations and overcome existing challenges. When it comes to outsourcing reference data management, or a component of reference data management, 45% of WatersTechnology survey respondents rate data accuracy as a very important challenge to address. In fact, quality is a key concern, and 36% also say data consistency is an important challenge to address (Figure 7). Still, most firms want to see both high quality and reduced costs when choosing to outsource. The good news is that cost savings often go hand-in-hand with good quality data. Considering the large sums the industry spends on reconciling trades that fail due to poor quality data, getting the data right can make a big difference in terms of optimizing costs. Figure 7: Which current challenges will you address by outsourcing reference data management or a component of reference data management? (Rate 1 5 where 1 is not important and 5 is very important) Efficiency 12% 2% 24% 36% 26% Costs 13% 4% 18% 28% 37% Data accuracy 14% 3% 20% 18% 45% Data consistency 13% 4% 21% 26% 36% Streamlined systems and processes 14% 5% 33% 29% 19% Timeliness 12% 7% 37% 20% 24% Access to expertise 13% 16% 31% 25% 15% However, one of the reasons some firms have reservations with regard to outsourcing is concerns about security. Data security continues to appear as a main parameter for firms when deciding which reference data management process or data type can be considered for outsourcing. Security, particularly when it comes to proprietary data, is seen as even more important than other challenges associated with outsourcing, such as relinquishment of control and access to timely support. The good news for outsourcing services providers is that technology advances in recent years means the market has already come a long way in addressing data security concerns, and these challenges should now be easier to overcome than they have been in the past. 10 WatersTechnology I whitepaper l sponsored by Hexaware Technologies

11 But the success rate of an outsourcing relationship does not only rely on the provider. Firms are more likely to benefit from outsourcing services if data management processes and systems have been centralized internally and a data governance structure has been defined. The WatersTechnology survey shows that most organizations have started the data management journey, and are close to having well-established and defined processes in place. These are the firms that are most likely to be ready to review outsourcing services in the near future. The reality, however, is that many organizations still need to get the foundation right before it would make sense to outsource. Around one in four firms say they do not have operating level agreements with business units, or key performance indicators and dashboards, which are all widely recognized as tools that help firms monitor data quality and consistency (Figure 8). Focusing on making changes in these areas, would be a good starting point for firms aiming to eventually move to an outsourcing model to further optimize data management operations. Figure 8: How would you rate your organization s readiness to outsource based on the following criteria? (Rate 1 5 where 1 is non-existent and 5 is well-established) Criticality, security and risk factors are defined for all reference data management processes 11% 20% 42% 17% 10% Financial estimations to decide the options between insourcing vs outsourcing are derived 15% 19% 40% 19% 7% Operating level agreements are established with business units along with KPIs and dashboards 25% 18% 29% 22% 6% Reference data operational processes are independent with clearly identified interrelationships and appropriate controls 16% 19% 40% 20% 5% Ability to decouple reference data technology layer 20% 17% 33% 20% 10% WatersTechnology I whitepaper l sponsored by Hexaware Technologies 11

12 Conclusion Although the importance of high quality, standardized and integrated reference data is now widely recognized in the financial services industry, cost cutting has continued to be a key area of focus in recent years. Firms are under pressure to improve efficiencies and reduce spend on reference data management operations, and this has resulted in a growing acceptance of innovative outsourcing models, such as managed data services and SaaS. The trend towards outsourcing reference data management processes is expected to continue to increase in the coming years, as firms need to look for ways to reduce costs without compromising on data quality. With more firms recognizing the need to excel in data management, operating models are slowly maturing and firms readiness to outsource is improving. For the up-take of outsourcing services to continue, however, the challenge for vendors is still to ensure clients are confident with how data security issues are being addressed. Firms are set to be more willing to outsource a broader range of data management processes and data types if they are convinced data is safe with outsourcing services providers. The market has already come a long way and, for many, outsourcing is likely to fit in to a longer term data management strategy aimed at helping the organization optimize efficiencies at the same time as meeting regulatory requirements and mitigating risk. 12 WatersTechnology I whitepaper l sponsored by Hexaware Technologies

13 About Hexaware Technologies Hexaware is a global IT consulting and services firm with a specialized focus in Capital Markets. For last 20 years we have helped leading global custodian banks, Index providers, asset and wealth management firms, exchanges, clearing organizations, and broker/dealers gain industry insights, and transform their businesses to differentiate themselves and achieve operational excellence. Our expertise spans the areas of Portfolio Management, Trade Management, Compliance, Risk Management, Trade Validation & Settlement, fund Accounting & Administration, Market Data Feeds, Reconciliation, Data Governance, Data Management across different asset classes such as Equities, Fixed Income, Derivatives, MBS, ABS, commodities, Cash & Cash equivalents. Hexaware delivers investment data management transformational solutions combining innovative technology and business process services and deep domain expertise of capital market. Hexaware offers full spectrum of data management services from business and architecture consulting to technology and operations outsourcing. Hexaware has implemented point solutions through its proprietary business and technology tools and frameworks and have benefitted clients with accelerated implementation and significant cost savings. Hexaware Technologies, is USD 308 Million (2011 revenues) IT organization, present in 25 countries, across 32 offices and employees globally. Hexaware offers business process outsourcing services through its wholly owned subsidiary Caliber Point. Hexaware focuses on delivering business results leveraging technologies in Business Intelligence & Analytics, Enterprise Applications, Independent Testing and Legacy Modernization. Contact Name: Parag Pawar Title: Practice Director Capital Markets Tel: Visit: Sell Side WatersTechnology s portfolio incorporates the market-leading industry brands serving financial trading firms in print, in person and online through its series of publications, website, alerts, conferences, research, training, briefings, webcasts, videos, awards, whitepaper lead generation and special reports. Our 5 financial-market technology titles: Inside Market Data, Inside Reference Data, Buy-Side Technology, Sell-Side Technology and Waters serve the financial community with independent, expert journalism and have built their reputations by providing analysis and news, covering all developments in this fast-moving business in North America, the UK, Europe, and the Asia Pacific region. WatersTechnology I whitepaper l sponsored by Hexaware Technologies 13

A data-centric approach to portfolio management

A data-centric approach to portfolio management Sponsored by >> Whitepaper A data-centric approach to portfolio management January 2014 Sell Side Contents Executive summary... p 3 Why IBOR?... p 4 Adapting to Change... p 4 Multiple Systems... p 5 Multiple

More information

THE VALUE OF TRUSTED DATA. How Asset Managers Use Technology To Turn Data Into Actionable Insight

THE VALUE OF TRUSTED DATA. How Asset Managers Use Technology To Turn Data Into Actionable Insight THE VALUE OF TRUSTED DATA How Asset Managers Use Technology To Turn Data Into Actionable Insight THE VALUE OF TRUSTED DATA HOW ASSET MANAGERS USE TECHNOLOGY TO TURN DATA INTO ACTIONABLE INSIGHT Faced with

More information

Strategic Considerations for Investment-Management Outsourcing

Strategic Considerations for Investment-Management Outsourcing EMC PERSPECTIVE Strategic Considerations for Investment-Management Outsourcing In a new, post-financial-crisis era, investment- firms are facing intense cost-cutting pressure, increased competition, and

More information

CA Technologies Channel Index 2013

CA Technologies Channel Index 2013 WHITE PAPER CHANNEL INDEX 2013 JULY 2013 CA Technologies Channel Index 2013 agility made possible Innovation Matters For many years, IT directors have been told to do more with less; to not just keep the

More information

Adoption, Approaches & Attitudes

Adoption, Approaches & Attitudes Adoption, Approaches & Attitudes The Future of Cloud Computing in the Public and Private Sectors A Global Cloud Computing Study Sponsored by JUNE 2011 TABLE OF CONTENTS Executive Summary... 1 Methodology

More information

Capgemini s Guidewire Services. Leading services and solutions to support your Guidewire initiatives

Capgemini s Guidewire Services. Leading services and solutions to support your Guidewire initiatives Capgemini s Guidewire Services Leading services and solutions to support your Guidewire initiatives Capgemini was named Guidewire s Partner of the Year for 2011 Post financial crisis, insurance companies

More information

Is now a good time to sell your consulting firm?

Is now a good time to sell your consulting firm? Is now a good time to sell your consulting firm? T H E 2 0 1 4 B U Y E R S R E S E A R C H R E P O R T F R O M E Q U I T E Q Opportunities for sellers in the consulting sector M&A market Contents Highlights...3

More information

Transportation Management Systems Solutions:

Transportation Management Systems Solutions: Transportation Management Systems Solutions: The Workhorse of Logistics 866.672.2862 m33integrated.com 511 Rhett Street, Suite 3 Greenville, South Carolina 29601 Few advances in commercial transportation

More information

of Managing Applications in the Cloud

of Managing Applications in the Cloud Research in Action White Paper: The Hidden Costs of Managing Applications in the Cloud SPONSORED BY: The Hidden Costs of Managing Applications in the Cloud 1 The Hidden Costs of Managing Applications in

More information

Operations Excellence in Professional Services Firms

Operations Excellence in Professional Services Firms Operations Excellence in Professional Services Firms Published by KENNEDY KENNEDY Consulting Research Consulting Research & Advisory & Advisory Sponsored by Table of Contents Introduction... 3 Market Challenges

More information

2015 GLOBAL ASSET MANAGEMENT SURVEY

2015 GLOBAL ASSET MANAGEMENT SURVEY 2015 GLOBAL ASSET MANAGEMENT SURVEY It's not what happens to you, but how you react to it that matters." -Epictetus A survey carried out globally by Linedata. INTRODUCTION It's not what happens to you,

More information

Successful Outsourcing of Data Warehouse Support

Successful Outsourcing of Data Warehouse Support Experience the commitment viewpoint Successful Outsourcing of Data Warehouse Support Focus IT management on the big picture, improve business value and reduce the cost of data Data warehouses can help

More information

SaaS data quality deployments. The increasing demand for SaaS technology is creating a need in the data quality market

SaaS data quality deployments. The increasing demand for SaaS technology is creating a need in the data quality market SaaS data quality deployments The increasing demand for SaaS technology is creating a need in the data quality market An Experian Data Quality White Paper November 2014 Summary Software-as-a-service (SaaS)

More information

www.pwc.com Navigating the next generation of cloud ERP Insurance

www.pwc.com Navigating the next generation of cloud ERP Insurance www.pwc.com Navigating the next generation of cloud ERP Insurance Agenda 1. Cloud computing 2. Cloud and the future of financial management 3. Insurance trends 4. Cloud readiness Summary 2 If you are currently

More information

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Manufacturing, Data Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Video and computer entertainment Global Revenue: $77.58 billion Employees: More than 162,000

More information

The power of collaboration: Accenture capabilities + Dell solutions

The power of collaboration: Accenture capabilities + Dell solutions The power of collaboration: Accenture capabilities + Dell solutions IT must run like a business grow with efficiency, deliver results, and deliver long-term strategic value. As technology changes accelerate

More information

Meeting the Needs of Private Equity in the Finance Organization

Meeting the Needs of Private Equity in the Finance Organization Meeting the Needs of Private Equity in the Finance Organization When there is a change in a company s ownership, significant changes are generally required in its finance organization. This is especially

More information

ENTERPRISE RISK MANAGEMENT FOR BANKS

ENTERPRISE RISK MANAGEMENT FOR BANKS ENTERPRISE RISK MANAGEMENT FOR BANKS Seshagiri Rao Vaidyula, Senior Manager, Governance, Risk and Compliance Jayaprakash Kavala, Consultant, Banking and Financial Services 1 www.wipro.com/industryresearch

More information

Turn Your Business Vision into Reality with Microsoft Dynamics SL

Turn Your Business Vision into Reality with Microsoft Dynamics SL Turn Your Business Vision into Reality with Microsoft Dynamics SL You have worked hard to build a vision for your business. With Microsoft Dynamics SL, you can turn that vision into reality with a solution

More information

MDM-Powered Cloud Computing to Boost Sales. Leverage Master Data Management(MDM) for operational effectiveness of sale organization

MDM-Powered Cloud Computing to Boost Sales. Leverage Master Data Management(MDM) for operational effectiveness of sale organization MDM-Powered Cloud Computing to Boost Sales Leverage Master Data Management(MDM) for operational effectiveness of sale organization Panigrahi, Subhrajyoti (Subbu) 3/1/2011 Table of Contents Building an

More information

Defining Treasury Success. Establishing and Automating Treasury Metrics

Defining Treasury Success. Establishing and Automating Treasury Metrics Defining Treasury Success Establishing and Automating Treasury Metrics B How do we know when treasury is operating effectively? That is the key question many of our corporate clients are asking. They are

More information

Optimize Application Performance and Enhance the Customer Experience

Optimize Application Performance and Enhance the Customer Experience SAP Brief Extensions SAP Extended Diagnostics by CA Objectives Optimize Application Performance and Enhance the Customer Experience Understanding the impact of application performance Understanding the

More information

TRANSFORMING FOR SUCCESS: CONTINUOUS VALUE CREATION

TRANSFORMING FOR SUCCESS: CONTINUOUS VALUE CREATION TRANSFORMING FOR SUCCESS: CONTINUOUS VALUE CREATION Brian Shea President, Investment Services Suresh Kumar Chief Information Officer November 12, 2013 The Investments Company for the World Leading Servicer

More information

Accenture Human Capital Services for SuccessFactors

Accenture Human Capital Services for SuccessFactors Accenture Human Capital Services for SuccessFactors Workforce and talent management have never been so critical to business value. To achieve high performance, global enterprises are seeking measurable

More information

Hosting and cloud services both provide incremental and complementary benefits to the organization

Hosting and cloud services both provide incremental and complementary benefits to the organization 33 Yonge St., Suite 420, Toronto, Ontario Canada, M5E 1G4 W H I T E P A P E R I D C a n d T E L U S E n t e r p r i s e C l o u d S t u d y, 2 0 1 3 : C a p i t a l i z i n g on C l o u d ' s W i n d o

More information

Meeting the Challenge: How Organizations Are Implementing Document Management Strategies To Help Drive Business in a Tough Economy

Meeting the Challenge: How Organizations Are Implementing Document Management Strategies To Help Drive Business in a Tough Economy Meeting the Challenge: How Organizations Are Implementing Document Management Strategies To Help Drive Business in a Tough Economy This penetrating survey report clarifies how organizations are leveraging

More information

Cloud Computing. Exclusive Research from

Cloud Computing. Exclusive Research from 2014 Cloud Computing Exclusive Research from Cloud Computing Continues to Make Inroads Companies are expanding their use of cloud as they work through implementation and organizational challenges Cloud

More information

The Journey to the Cloud for Life Sciences Content Management

The Journey to the Cloud for Life Sciences Content Management The Journey to the Cloud for Life Sciences Content Management Part 2: Business Needs and Solution Options complies with ISO 20252 Page Contents Executive Summary 2 Beyond the Giants: The Life Sciences

More information

Sprint making business agility real with reliable cloud computing solutions

Sprint making business agility real with reliable cloud computing solutions Sprint making business agility real with reliable cloud computing solutions Partnership with CSC enables enterprise-class cloud services SUMMARY Ovum view Customers of all sizes and in ever-increasing

More information

Accenture and Salesforce.com. Delivering enterprise cloud solutions that help accelerate business value and enable high performance

Accenture and Salesforce.com. Delivering enterprise cloud solutions that help accelerate business value and enable high performance Accenture and Salesforce.com Delivering enterprise cloud solutions that help accelerate business value and enable high performance 1 Businesses and governments around the world are increasingly adopting

More information

Why Professional Services Firms Need an Integrated ERP Solution

Why Professional Services Firms Need an Integrated ERP Solution A Computer Generated Solutions, Inc. White Paper Why Professional Services Firms Need an Integrated ERP Solution Microsoft Dynamics Case Study 2011 Table of Contents ERP Landscape... 3-4 A More Focused

More information

Realizing the Potential: Selling SAP Business One in the Cloud

Realizing the Potential: Selling SAP Business One in the Cloud 2014 SAP SE or an SAP affiliate company. All rights reserved. Realizing the Potential: Selling SAP Business One in the Cloud Ascarii Limited Industry SAP Business One OEM Partner Products and Services

More information

ima Barriers to Change in Information Technology Decisions Sponsored by NetSuite Results of a 2015 IMA Survey

ima Barriers to Change in Information Technology Decisions Sponsored by NetSuite Results of a 2015 IMA Survey ima The Association of Accountants and Financial Professionals in Business Results of a 2015 IMA Survey Sponsored by NetSuite About IMA IMA, the association of accountants and financial professionals in

More information

Data Maturity Survey in Financial Services

Data Maturity Survey in Financial Services Percent of Responses Data Maturity Survey in Financial Services June 29, 2015 Executive Summary PanoVista.co LLC is conducting a high level, indicative survey regarding the maturity and future state of

More information

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Is Your Organization Facing Any of These Challenges? Cost pressures; need to do more with the

More information

Capture Share Report Global salesforce.com Systems Integration and Services Providers

Capture Share Report Global salesforce.com Systems Integration and Services Providers Capture Share Report Global salesforce.com Systems Integration and Services Providers September, 2014 Phil Hassey CEO capioit Capture Share Report Global salesforce.com Systems Integration and Services

More information

Insight Paper Outsourcing Policy Administration: How a managed services model is

Insight Paper Outsourcing Policy Administration: How a managed services model is iworks Enterprise Life Admin A hosted, policy administration solution for insurers Insight Paper Outsourcing Policy Administration: How a managed services model is revolutionizing traditional PAS implementations

More information

WHAT S ON YOUR CLOUD? Workload Deployment Strategies for Private and Hybrid Clouds RESEARCH AND ANALYSIS PROVIDED BY TECHNOLOGY BUSINESS RESEARCH

WHAT S ON YOUR CLOUD? Workload Deployment Strategies for Private and Hybrid Clouds RESEARCH AND ANALYSIS PROVIDED BY TECHNOLOGY BUSINESS RESEARCH WHAT S ON YOUR CLOUD? Workload Deployment Strategies for Private and Hybrid Clouds RESEARCH AND ANALYSIS PROVIDED BY TECHNOLOGY BUSINESS RESEARCH Contents I. Private Cloud: Making IT a business partner

More information

Experience the commitment. CGI Exploration2Revenue TM Business Suite. Optimize your upstream back office

Experience the commitment. CGI Exploration2Revenue TM Business Suite. Optimize your upstream back office Experience the commitment CGI Exploration2Revenue TM Business Suite Optimize your upstream back office Delivering a competitive edge Today s oil and gas companies are challenged to lower the costs of running

More information

WITH AGILE TECHNOLOGY

WITH AGILE TECHNOLOGY FUTURE-PROOF BANKING STRATEGIES Technology Transformation STARTS NOW Banks now better understand the strategic nature of their core systems and are ready to embark on critical technology projects to support

More information

Client Technology Solutions Suresh Kumar Chief Information Officer

Client Technology Solutions Suresh Kumar Chief Information Officer Client Technology Solutions Suresh Kumar Chief Information Officer Leading financial services technology company 75 Accelerating technology development to enable client solutions Priorities Simplifying

More information

The Enterprise IT Cloud Company

The Enterprise IT Cloud Company Company Overview The Enterprise IT Cloud Company The modern enterprise relies on IT to deliver innovative business solutions and at the same time, ensure existing IT systems and services perform at the

More information

Strategies for competing in the digital age

Strategies for competing in the digital age whitepaper Strategies for competing in the digital age Six key trends transforming asset management Digitization is rewriting the rules of competition in asset management. Given the speed at which technology

More information

Cloud Computing in Banking

Cloud Computing in Banking Financial Services the way we see it Cloud Computing in Banking What banks need to know when considering a move to the cloud Contents 1 Overview 3 2 Why Cloud Computing for Banks? 4 2.1 Cost Savings and

More information

Cloud creates path to profitability for Australian businesses. A complimentary report from cloud-based business management software provider NetSuite

Cloud creates path to profitability for Australian businesses. A complimentary report from cloud-based business management software provider NetSuite Cloud creates path to profitability for Australian businesses A complimentary report from cloud-based business management software provider NetSuite Introduction Australian businesses are facing a dynamic

More information

sponsored by White paper What can CRM bring to your business? A study of the benefits offered by CRM across all areas of the business

sponsored by White paper What can CRM bring to your business? A study of the benefits offered by CRM across all areas of the business sponsored by >> White paper What can CRM bring to your business? April 2011 A study of the benefits offered by CRM across all areas of the business Contents Executive summary p 3 The evolution of CRM p

More information

Necto on Azure The Ultimate Cloud Solution for BI

Necto on Azure The Ultimate Cloud Solution for BI Necto on Azure The Ultimate Cloud Solution for BI TECHNICAL WHITEPAPER Introduction Organizations of all sizes and sectors need Business Intelligence (BI) to scale operations, improve performance and remain

More information

Consumer Goods and Services

Consumer Goods and Services Accenture Risk Management Industry Report Consumer Goods and Services 2011 Global Risk Management Point of View Consumer Goods and Services 2011 Global Risk Management Point of View Consumer Goods and

More information

Compliance Management EFFECTIVE MULTI-CUSTODIAL COMPLIANCE AND SALES SURVEILLANCE

Compliance Management EFFECTIVE MULTI-CUSTODIAL COMPLIANCE AND SALES SURVEILLANCE Compliance Management EFFECTIVE MULTI-CUSTODIAL COMPLIANCE AND SALES SURVEILLANCE Broker-dealers that have implemented best practices consistently report that they have increased confidence in their ability

More information

A Unified View of Network Monitoring. One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS

A Unified View of Network Monitoring. One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS A Unified View of Network Monitoring One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS Executive Summary In the past few years, the enterprise computing technology has changed

More information

WHITE PAPER OCTOBER 2014. Unified Monitoring. A Business Perspective

WHITE PAPER OCTOBER 2014. Unified Monitoring. A Business Perspective WHITE PAPER OCTOBER 2014 Unified Monitoring A Business Perspective 2 WHITE PAPER: UNIFIED MONITORING ca.com Table of Contents Introduction 3 Section 1: Today s Emerging Computing Environments 4 Section

More information

The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor. www.halobi.com. Share With Us!

The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor. www.halobi.com. Share With Us! The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor www.halobi.com Share With Us! Overview Over the last decade, Business Intelligence (BI) has been at or near the top of the

More information

Key Trends in the Identity and Access Management Market and How CA IAM R12 Suite Addresses These Trends

Key Trends in the Identity and Access Management Market and How CA IAM R12 Suite Addresses These Trends A Podcast Briefing produced by Key Trends in the Identity and Access Management Market and How CA IAM R12 Suite Addresses These Trends Sponsored By: Key Trends in the Identity and Access Management Market

More information

Actuate for: Financial Management Reporting Applications

Actuate for: Financial Management Reporting Applications Any User. Any Data. Any Deployment. Enterprise Solutions Actuate for: Financial Management Reporting Applications Actuate Financial Management Reporting Applications integrate data from multiple financial

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T N i n e S t a r t - U p s a n d I n n o v a t o r s E x t e n d t h e C l o u d S y

More information

Making the Cloud Work for Business

Making the Cloud Work for Business Making the Cloud Work for Business 1 Making the Cloud Work for Business Contents Adjusting to On-Demand Needs 2 Poised for Dramatic Growth 2 Ability to Scale 3 Overcoming Remaining Barriers 4 Alignment

More information

THE CXO S GUIDE TO MANAGING EXPANSION... WHILE CONTROLLING COSTS & COMPLIANCE CONSIDERATIONS

THE CXO S GUIDE TO MANAGING EXPANSION... WHILE CONTROLLING COSTS & COMPLIANCE CONSIDERATIONS THE CXO S GUIDE TO MANAGING EXPANSION... WHILE CONTROLLING COSTS & COMPLIANCE CONSIDERATIONS The CXO s Guide to Managing Expansion While Controlling Costs & Compliance Considerations 2 45% OF IT PROFESSIONALS

More information

Saas vs. Traditional ERP: Which is Right for You?

Saas vs. Traditional ERP: Which is Right for You? Saas vs. Traditional ERP: Which is Right for You? Eric Kimberling President and Chairman Panorama Consulting Solutions www.panorama-consulting.com Phone: 720-515-1ERP Twitter: @erickimberling 1 Agenda

More information

IT Asset Inventory and Outsourcing: The Value of Visibility

IT Asset Inventory and Outsourcing: The Value of Visibility BDNA WHITE PAPER IT Asset Inventory and Outsourcing: The Value of Visibility October 2007 bdnacorp.com U.S. Corporate Headquarters 650.625.9530 Europe, Middle East & Africa +33.1.42.27.10.71 Asia Pacific

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Monetizing the Cloud: XaaS Opportunities for Service Providers Sponsored by: EMC Brad Nisbet March 2011 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

WHITE PAPER TAKING THE NEXT STEP IN CTRM CLOUD SOLUTIONS

WHITE PAPER TAKING THE NEXT STEP IN CTRM CLOUD SOLUTIONS WHITE PAPER TAKING THE NEXT STEP IN CTRM CLOUD SOLUTIONS Introduction IN THE LAST DECADE, A QUIET REVOLUTION HAS OC- CURRED WITHIN THE E/CTRM (ENERGY/COMMODITY TRADING AND RISK MANAGEMENT) SOFTWARE CATE-

More information

Accelerating EPM Deployment

Accelerating EPM Deployment Accelerating EPM Deployment With Planning in the Cloud SUMMARY In today s challenging planning environment, reliance on spreadsheets is woefully inadequate and fraught with peril. Packaged planning and

More information

Which. Hosted vs On-Premises UC: is right for your. business?

Which. Hosted vs On-Premises UC: is right for your. business? Which Hosted vs On-Premises UC: is right for your business? Hosted vs On-Premises UC: Which is right for your business? When considering your next phone system, there are lots of choices available today.

More information

Accenture Risk Management. Industry Report. Life Sciences

Accenture Risk Management. Industry Report. Life Sciences Accenture Risk Management Industry Report Life Sciences Risk management as a source of competitive advantage and high performance in the life sciences industry Risk management that enables long-term competitive

More information

Digital Customer Experience

Digital Customer Experience Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions Q1. What exactly is Energy Performance Management and what is the basis for ENXSuite s claim that this constitutes a new market segment and product category? A1.Energy Performance

More information

Headstrong: SAP Solution Helps Streamline and Accelerate Financial Services Application Development

Headstrong: SAP Solution Helps Streamline and Accelerate Financial Services Application Development 2012 SAP AG. All rights reserved. Headstrong: SAP Helps Streamline and Accelerate Financial Services Application Development Headstrong, a Genpact company Industry High tech software integration and development

More information

Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff

Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff The Challenge IT Executives are challenged with issues around data, compliancy, regulation and making confident decisions on their business

More information

I D C V E N D O R S P O T L I G H T. H yb r i d C l o u d Solutions for ERP

I D C V E N D O R S P O T L I G H T. H yb r i d C l o u d Solutions for ERP I D C V E N D O R S P O T L I G H T H yb r i d C l o u d Solutions for ERP November 2014 Adapted from Worldwide Enterprise Applications 2014 2018 Forecast and 2013 Vendor Shares by Christine Dover Sponsored

More information

The Keys to Successful Cloud Migrations

The Keys to Successful Cloud Migrations Moving Federal Agencies to the Cloud The Keys to Successful Cloud Migrations A WHITE PAPER PRESENTED BY: September 2014 PREPARED BY MARKET CONNECTIONS INC. 14555 AVION PARKWAY, SUITE 125 CHANTILLY, VA

More information

E m e r g i ng From a Crisis

E m e r g i ng From a Crisis Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.620.5533 F.508.988.6761 www.financial-insights.com E m e r g i ng From a Crisis W H I T E P A P E R Sponsored by: Sybase Sean O'Dowd April

More information

IN CONVERSATION WITH BILL FEARNLEY, JR. Senior Analyst, Securities & Investments, Celent

IN CONVERSATION WITH BILL FEARNLEY, JR. Senior Analyst, Securities & Investments, Celent www.wipro.com IN CONVERSATION WITH BILL FEARNLEY, JR. Senior Analyst, Securities & Investments, Celent Social, Mobile, Analytics and Cloud (SMAC) has been one of the buzzwords across the IT industry. In

More information

Manufacturing Strategies that Win: Executive View of the Cloud Executive Brief

Manufacturing Strategies that Win: Executive View of the Cloud Executive Brief Technology Evaluation Centers Executive Summary To date, manufacturers have been slow to embrace cloud computing. But the proven success of cloud-based solutions, coupled with the promise of a less expensive

More information

CGI Payments360. Moving money with greater agility and confidence. Experience the commitment

CGI Payments360. Moving money with greater agility and confidence. Experience the commitment CGI Payments360 Moving money with greater agility and confidence Experience the commitment Addressing today s payments realities Customers want the ability to buy anything, pay anyone and bank anywhere

More information

EMA Radar for Advanced Performance Analytics (APA) Use Cases: Q4 2012

EMA Radar for Advanced Performance Analytics (APA) Use Cases: Q4 2012 EMA Radar for Advanced Performance Analytics (APA) Use Cases: Q4 2012 BMC Software Profile By Dennis Drogseth ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Radar Report December 2012 BMC Software Profile Introduction

More information

A Close-up View of Microsoft Azure Adoption

A Close-up View of Microsoft Azure Adoption Cloud A Close-up View of Microsoft Azure Adoption Business Decision-Makers are Driving Cloud Trends Contents Introduction 3 Key Trends 4 Rates of evaluation and adoption of Azure are high 5 The business

More information

C A S E S T UDY The Path Toward Pervasive Business Intelligence at an Asian Telecommunication Services Provider

C A S E S T UDY The Path Toward Pervasive Business Intelligence at an Asian Telecommunication Services Provider C A S E S T UDY The Path Toward Pervasive Business Intelligence at an Asian Telecommunication Services Provider Sponsored by: Tata Consultancy Services November 2008 SUMMARY Global Headquarters: 5 Speen

More information

Data and Analytics: A New Toolkit for Asset Managers

Data and Analytics: A New Toolkit for Asset Managers Data and Analytics: A New Toolkit for Asset Managers Featuring highlights of the State Street 2013 Data and Analytics Survey conducted by the Economist Intelligence Unit About the Research A global survey

More information

Mobile Device and Application Trends Are Mobile Applications Moving to the Cloud?

Mobile Device and Application Trends Are Mobile Applications Moving to the Cloud? White Paper Mobile Device and Application Trends Are Mobile Applications Moving to the Cloud? Sponsored by: Cisco Denise Lund April 2014 IDC OPINION The use of mobile devices across job levels and functions

More information

Enterprise Data Management for SAP. Gaining competitive advantage with holistic enterprise data management across the data lifecycle

Enterprise Data Management for SAP. Gaining competitive advantage with holistic enterprise data management across the data lifecycle Enterprise Data Management for SAP Gaining competitive advantage with holistic enterprise data management across the data lifecycle By having industry data management best practices, from strategy through

More information

ACCELERATING OPERATIONAL EXCELLENCE FOR GLOBAL AND REGIONAL MANUFACTURERS

ACCELERATING OPERATIONAL EXCELLENCE FOR GLOBAL AND REGIONAL MANUFACTURERS FOR GLOBAL AND REGIONAL MANUFACTURERS lnsresearch.com FOR GLOBAL AND REGIONAL MANUFACTURERS Section 1: Introduction, Industry Drivers, and Challenges... 3 Section 2: Accelerating Success - People... 9

More information

agility made possible

agility made possible SOLUTION BRIEF Flexibility and Choices in Infrastructure Management can IT live up to business expectations with soaring infrastructure complexity and challenging resource constraints? agility made possible

More information

CREATING PACKAGED IP FOR BUSINESS ANALYTICS PROJECTS

CREATING PACKAGED IP FOR BUSINESS ANALYTICS PROJECTS CREATING PACKAGED IP FOR BUSINESS ANALYTICS PROJECTS A PERSPECTIVE FOR SYSTEMS INTEGRATORS Sponsored by Microsoft Corporation 1/ What is Packaged IP? Categorizing the Options 2/ Why Offer Packaged IP?

More information

ACCELUS COMPLIANCE MANAGER FOR FINANCIAL SERVICES

ACCELUS COMPLIANCE MANAGER FOR FINANCIAL SERVICES THOMSON REUTERS ACCELUS ACCELUS COMPLIANCE MANAGER FOR FINANCIAL SERVICES PROACTIVE. CONNECTED. INFORMED. THOMSON REUTERS ACCELUS Compliance management Solutions Introduction The advent of new and pending

More information

Leveraging Information to Drive Insurer Growth

Leveraging Information to Drive Insurer Growth KNOWLEDGENT INSIGHTS volume 2 no. 5 March 27, 2012 Leveraging Information to Drive Insurer Growth In the highly competitive insurance industry, leveraging information has become a key focal point for driving

More information

MEASURING SMB CUSTOMER OUTCOMES: THE DELL MANAGED SERVICES ADVANTAGE

MEASURING SMB CUSTOMER OUTCOMES: THE DELL MANAGED SERVICES ADVANTAGE MEASURING SMB CUSTOMER OUTCOMES: THE DELL MANAGED SERVICES ADVANTAGE Sanjeev Aggarwal, Partner Laurie McCabe, Partner Sponsored by Dell CONTENTS Introduction...3 Section 1: SMB Business and IT Challenges...3

More information

Integrating SAP and non-sap data for comprehensive Business Intelligence

Integrating SAP and non-sap data for comprehensive Business Intelligence WHITE PAPER Integrating SAP and non-sap data for comprehensive Business Intelligence www.barc.de/en Business Application Research Center 2 Integrating SAP and non-sap data Authors Timm Grosser Senior Analyst

More information

Business Agility and the True Economics of Cloud Computing

Business Agility and the True Economics of Cloud Computing Business Agility and the True Economics of Cloud Computing B u s i n e s s W H I T E P A P E R Executive Summary New groundbreaking global survey findings demonstrate the true value of cloud computing

More information

potential systems U NLO C K YO U R B U S I N E SS PROFESSIONAL SERVICES

potential systems U NLO C K YO U R B U S I N E SS PROFESSIONAL SERVICES U NLO C K YO U R B U S I N E SS PROFESSIONAL SERVICES M4 Systems Limited Tel:+44 (0)845 5000 777 Fax:+44 (0)845 500 7721 e-mail:info@m4systems.com www.m4systems.com systems potential Efficiency and execution

More information

YOUR ITAM PROGRAM: TO OUTSOURCE, OR NOT TO OUTSOURCE?

YOUR ITAM PROGRAM: TO OUTSOURCE, OR NOT TO OUTSOURCE? BEYOND TOOLS: BUSINESS INTELLIGENCE MEETS ANALYTICS YOUR ITAM PROGRAM: TO OUTSOURCE, OR NOT TO OUTSOURCE? Frank Venezia, Siwel Consulting, Inc. Steffani Lomax, Siwel Consulting, Inc. White Paper - September

More information

Blue Saffron Managed Services : The Customer Experience

Blue Saffron Managed Services : The Customer Experience Blue Saffron Managed Services : The Customer Experience 1 Contents Background... 3 Section 1: SME Business and ICT Challenges... 3 Section 2: Key Drivers and Considerations for Managed Services... 5 Section

More information

KPMG Powered Enterprise

KPMG Powered Enterprise KPMG Powered Enterprise Driving Oracle Cloud-enabled business transformation kpmg.com KPMG Powered Enterprise / 1 Introduction Organizations generally resist changes to their enterprise systems. What

More information

Accelerate Time to Value and Innovation Through Complete Contract Management

Accelerate Time to Value and Innovation Through Complete Contract Management SAP Brief Ariba s Ariba Contract Management Objectives Accelerate Time to Value and Innovation Through Complete Contract Management Objectives Drive spend compliance across all contract types Drive spend

More information

Building the Business Case for a Cloud-Based Contact Center Solution Sponsored by:

Building the Business Case for a Cloud-Based Contact Center Solution Sponsored by: Building the Business Case for a Cloud-Based Contact Center Solution Sponsored by: - 1 - DMG Consulting LLC Table of Contents Why a Cloud-Based Contact Center is Likely in Your Future... 1 Building the

More information

Advent Software. Advent Software. Innovative Solutions for Investment Management

Advent Software. Advent Software. Innovative Solutions for Investment Management Advent Software Advent Software Innovative Solutions for Investment Management Innovation & Proven Reliability Since 1983 Setting the Standard for Investment Technology 25 Years of Innovation Advent pioneered

More information

MICROSOFT DYNAMICS CRM Roadmap. Release Preview Guide. Q4 2011 Service Update. Updated: August, 2011

MICROSOFT DYNAMICS CRM Roadmap. Release Preview Guide. Q4 2011 Service Update. Updated: August, 2011 MICROSOFT DYNAMICS CRM Roadmap Release Preview Guide Q4 2011 Service Update Updated: August, 2011 EXECUTIVE SUMMARY Microsoft has delivered significant innovation and value in customer relationship management

More information

Accenture & NetSuite

Accenture & NetSuite Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these

More information

2010 FEI Technology Study: CPM and BI Show Improvement From 2009

2010 FEI Technology Study: CPM and BI Show Improvement From 2009 Research Publication Date: 22 March 2010 ID Number: G00175233 2010 FEI Technology Study: CPM and BI Show Improvement From 2009 John E. Van Decker Many organizations recognize that current financial management

More information

Customers have the flexibility to manage our solutions in-house or to outsource portfolio management functions partially or entirely to us.

Customers have the flexibility to manage our solutions in-house or to outsource portfolio management functions partially or entirely to us. Loans solutions Markit delivers an integrated and scalable suite of solutions that deliver increased transparency and efficiency to loan market participants and support the front, middle and back office.

More information

Project Management Office: Seeing the Whole Picture

Project Management Office: Seeing the Whole Picture Cloud Solutions for IT Management WHITE PAPER Project Management Office: Seeing the Whole Picture Project Portfolio Management gives PMOs the tools and techniques to get lean in lean times. Executive Summary

More information