The Importance of Data Quality for Intelligent Data Analytics:

Size: px
Start display at page:

Download "The Importance of Data Quality for Intelligent Data Analytics:"

Transcription

1 The Importance of Data Quality for Intelligent Data Analytics: Optimizing the Financial and Operational Performance of IT White Paper

2 IT decisions are only as good as the data they re based on. And that data needs to be as complete, current and accurate as possible, or CIOs and their enterprises will likely find themselves at risk. The visibility challenge for today s CIOs and Managed Service Providers continues to get more difficult: how to get an encompassing and contextual view across the entire IT environment to make forward-facing business decisions. This task is dependent on the ability to gather and analyze the most comprehensive data possible a task complicated by the ever-changing, ever growing ecosystem of data sources. Between spreadsheets, siloed applications and systems, cloud-based solutions, multi-sourced service delivery, and countless other buckets of standalone data, it is increasingly difficult for IT teams to collect this information, put it in context, and process it for accuracy. The result: at any moment, it is estimated that 40 percent of an enterprise s IT data is wrong or missing. At any moment, it is estimated that 40 percent of an enterprise s IT data is wrong or missing. Setting the Right IT Goals Before an organization can start down the road of data collection for analysis, it s first important for all stakeholders to clearly understand and align their core objectives for IT. Regardless of the industry or marketplace, most IT organizations have the following four primary goals: 1. Leverage IT as a business driver 2. Provide agile service delivery 3. Effective governance and control of risks and compliance 4. Provide leading edge services while maintaining costs IT as a business driver: In the old days, IT was a cost function relegated to the back room. Today, IT has evolved into a strategic business asset with a constant presence in the boardroom. It empowers customers and users with new technologies and solutions to access products, services and information. Whatever the market opportunity, organizations now put IT at the tip of the spear to drive profits, open new markets, and provide new revenue streams through Digitalization. The challenge for CIOs and their teams is how best to keep up with the needs of the business and the constantly evolving world of IT including such massive opportunities and challenges that come with the consumerization of IT, mobile everything, Big Data and the Internet of Things. White Paper Optimizing the Financial and Operational Performance of IT 2

3 Agile service delivery: In order to leverage IT as a business driver, IT organizations must possess the skills, leadership, insight and resources to deliver the basis for impactful business change. Providing agile service delivery is a complex task that requires today s CIO to consider and employ the best internal and external delivery approaches. Increasingly, IT departments have evolved to become strategic sourcing teams that must manage onsite, hybrid and multisourced environments. While the benefits of multi-sourced approaches include agility and cost effectiveness, if not strategically managed, they also lead to additional risks. Enterprises must break free from the status quo scenario, and move up and over Gartner s Magic Quadrants. Poor IT data quality is the primary reason for 40% of all initiatives failing to achieve their targeted benefits. Governance, risk and compliance: Regardless of the delivery options employed, the CIO bears the ultimate responsibility for ensuring the overall performance, cost effectiveness and security across the environment. This requires visibility across all components of the IT ecosystem and providers, even when IT may not physically control all of the data. How can enterprises operate with speed, while governing risk? What assurances are there that infrastructure, data and systems being run by others on behalf of IT are completely secure, backed up and in compliance with governance standards? In essence: how do you know what you don t know? Delivering leading edge services, while maintaining costs: IT organizations are being pressed to be increasingly agile but to do so without expanding budgets at the same pace. The 80/20 dilemma still is in effect today, where 80 percent of IT s budget is spent on maintaining current legacy systems, while only 20 percent is available to innovate and launch new services and digital technologies. 85% of Companies Fail at Creating a CMDB Due to Bad or Missing Data. Because of data silos, IT teams are typically not able to have visibility across the entire IT environment. Without the ability to view the underlying infrastructure, applications and services, it is nearly impossible to accurately measure and validate the financial performance of IT, its cost effectiveness, or areas where costs can be shifted to new innovations or more effective delivery paradigms. Most organizations waste tens of millions of dollars, and in many cases hundreds of millions, because of the lack of visibility to proactively manage waste and IT s contribution to the business. White Paper Optimizing the Financial and Operational Performance of IT 3

4 Moving Beyond the Status Quo Not long ago, enterprises would sign multi-year, multi-million or billion-dollar outsourcing contracts to have their IT environments managed by a single IT service provider. At the time, this one-stop shopping approach was viewed as a way to hold a single vendor accountable for delivery, and to guarantee costs through contractual obligations to allow the company to focus on its core mission. However in today s more complex data environment, a diversified ecosystem of multi-sourced vendor contracts has become the new norm, with shorter contract durations across multiple providers. On the upside, enterprises are no longer overly reliant on a single provider to do everything, and can leverage domain experts in multiple areas of delivery. On the flip side, enterprises face increased risk from additional governance challenges and complexities that arise from managing multiple providers, and the providers themselves are confronted with the challenge of earning a profit in a shorter period of time due to short contract durations and the penalties tied to delivering SLAs. They have to be effective from Day 1. Blazent is the only solution built from the ground up to provide complete, accurate and auditable IT data that can drive actionable decisions on that data. CMDBs are a Start, Not the Answer As part of this multi-sourced environment, many enterprises have turned to IT Service Management Platforms to try to manage overall service requests and delivery. At the core of the ITSM system is the configuration management database (CMDB), a repository of information about the assets, configuration items, relationships and services in the enterprise. While these systems are valuable and effective to manage service delivery and workflows, the CMDB is only an operational data store. It is not designed for high performance processing, pulling in new data sources on the fly, or delivering the level of insight required for advanced predictive analytics. Despite enterprises desires to get more information out of their ITSM platforms, they have significant limitations for the kind of analysis needed. These limitations include: ITSM/CMDB only as good as the data inside them Missing key data sources Inaccurate, incomplete data views Lack of data validation Not able to pull in and process new sources on the fly Fixed in function, not an analysis platform Since ITSM platforms are limited to data focused on service management, relying solely on an ITSM platform handicaps an organization s opportunity to conduct data analysis and optimize overall IT performance. In short, these platforms don t possess the comprehensive data needed to analyze problems or identify opportunities: while great workflow and routing tools, they are not analysis engines. White Paper Optimizing the Financial and Operational Performance of IT 4

5 In order for IT to maximize its chances of meeting its goals, enterprises must break free from the status quo scenario, and move up and over Gartner s Magic Quadrants. The dated approaches of BYO in-house Master Data Management (MDM) systems, error-prone spreadsheets, silos of disparate data, large vendor suites lacking unified vision and deploying standalone ITSM platforms must be transcended, if an organization is to realize the prospect of harnessing the power of its data. So where do enterprises go from here? Identify, Access and Organize Process and Purify Analysis and Insight Predict, Prescribeand Optimize Blazent delivers a solution that spans the entire IT ecosystem and allows enterprises and service providers to advance to the next level of IT optimization. Quality Data Collection The key to performing intelligent data analytics is quality data collection. For most, especially those in the Big Data space, collecting quality data is governed by the three V s: Velocity how quickly and often information is collected; Volume how much data is collected; and Variety the different types of data collected. However, there is a fourth often overlooked, but equally important V, which is Validation. It doesn t matter how fast, how much or all the kinds of data an enterprise collects. If that data is inaccurate, it is useless for analysis. Of the many data collection and analysis solutions available, few are capable of satisfying all four V s to achieve reliable data analytics. To perform intelligent data analysis, enterprises need a solution that: Delivers immediate insight to the enterprise s current state Has real-time data as well as a complete history about people, processes and products Sources all relevant IT data Builds the foundation for predictive analytics and prescriptive modeling Deploys quickly and automatically, providing fast ROI Adapts to data volume, velocity and variety, while providing data validation White Paper Optimizing the Financial and Operational Performance of IT 5

6 Blazent is the only solution built from the ground up to provide complete, accurate and auditable IT data that can drive actionable decisions on that data. The platform s breadth of features and capabilities enables Blazent to take enterprises from the early stages of gathering data up the chain through data evolution, at which point enterprises can conduct relationship analysis, identity management and, ultimately, predictive and prescriptive analytics. Unique to Blazent s business is the company s ability to help both service providers and enterprises transform their businesses. With over $50 billion in outsourcing contracts and eight patents for data collection and processing, Blazent s customers include the largest, most complex organizations in the world. Coupled with its experience working with over 230 unique data sources, Blazent delivers a solution that spans the entire IT ecosystem and allows enterprises and service providers to advance to the next level of IT optimization. Blazent Capabilities Automatically incorporate data from any and every source regardless of overlap or level of completeness Process data changes as they occur; analytics in near real-time Normalize data with out-of-the-box matching Verify the accuracy of data before populating the CMDB Proactively identify specific operational gaps requiring immediate remediation Business Benefits Significantly reduce outages and time to resolution Reduce costs while optimizing IT delivery options Increase IT agility and effectiveness; keep up with new business opportunities Reduce operational risk and respond to audits with complete and accurate information Proactively plan for IT resources and budgets The Blazent Advantage For enterprises and service providers alike, data quality is fundamental to elevating their business and gaining a competitive advantage. Before putting that data to use, companies need total confidence in its completeness, accuracy and reliability. Only Blazent understands all data and its sources; only Blazent can take that 40 percent of missing or inaccurate data and reduce it to zero; only Blazent gives organizations 100 percent certainty that business decisions are based on solid insights into both the IT data and overall environment. Intelligent, actionable data: it s the key to reducing costs, controlling complexity and improving service levels. That s the Blazent advantage. White Paper Optimizing the Financial and Operational Performance of IT 6

7 About Blazent 1633 Bayshore Hwy Suite 341 Burlingame, CA Blazent is the leader in IT data intelligence. The Blazent Data Intelligence Platform is powered by the company s big data engine and patented, 5-step Data Evolution Process. It transforms and validates all IT data, enabling enterprises and managed service providers to make business decisions based upon complete and accurate data. Blazent is headquartered in Silicon Valley. For more information, visit or follow us on 2015 Blazent, Inc. All rights reserved. Blazent, the Blazent logo and Data Intelligence. Redefined are trademarks of Blazent, Inc. all other company and product names mentioned herein may be trademarks of their respective owners. # White Paper Optimizing the Financial and Operational Performance of IT 7

Blazent IT Data Intelligence Technology:

Blazent IT Data Intelligence Technology: Blazent IT Data Intelligence Technology: From Disparate Data Sources to Tangible Business Value White Paper The phrase garbage in, garbage out (GIGO) has been used by computer scientists since the earliest

More information

Redefining Infrastructure Management for Today s Application Economy

Redefining Infrastructure Management for Today s Application Economy WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity

More information

Cross-Domain Service Management vs. Traditional IT Service Management for Service Providers

Cross-Domain Service Management vs. Traditional IT Service Management for Service Providers Position Paper Cross-Domain vs. Traditional IT for Providers Joseph Bondi Copyright-2013 All rights reserved. Ni², Ni² logo, other vendors or their logos are trademarks of Network Infrastructure Inventory

More information

BRIDGE. the gaps between IT, cloud service providers, and the business. IT service management for the cloud. Business white paper

BRIDGE. the gaps between IT, cloud service providers, and the business. IT service management for the cloud. Business white paper BRIDGE the gaps between IT, cloud service providers, and the business. IT service management for the cloud Business white paper Executive summary Today, with more and more cloud services materializing,

More information

Outperform Financial Objectives and Enable Regulatory Compliance

Outperform Financial Objectives and Enable Regulatory Compliance SAP Brief Analytics s from SAP SAP s for Enterprise Performance Management Objectives Outperform Financial Objectives and Enable Regulatory Compliance Drive better decisions and streamline the close-to-disclose

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

SOLUTION WHITE PAPER. Align Change and Incident Management with Business Priorities

SOLUTION WHITE PAPER. Align Change and Incident Management with Business Priorities SOLUTION WHITE PAPER Align Change and Incident Management with Business Priorities Table of Contents Executive summary 1 the Need for Business aware Service support processes 2 The Challenge of Traditional

More information

Solution White Paper BMC Service Resolution: Connecting and Optimizing IT Operations with the Service Desk

Solution White Paper BMC Service Resolution: Connecting and Optimizing IT Operations with the Service Desk Solution White Paper BMC Service Resolution: Connecting and Optimizing IT Operations with the Service Desk Improve service availability, mean time to repair (MTTR), and cross-team communications while

More information

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency EXECUTIVE BRIEF Service Operations Management November 2011 Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency agility made possible David Hayward Sr.

More information

can you effectively plan for the migration and management of systems and applications on Vblock Platforms?

can you effectively plan for the migration and management of systems and applications on Vblock Platforms? SOLUTION BRIEF CA Capacity Management and Reporting Suite for Vblock Platforms can you effectively plan for the migration and management of systems and applications on Vblock Platforms? agility made possible

More information

Achieving Control: The Four Critical Success Factors of Change Management. Technology Concepts & Business Considerations

Achieving Control: The Four Critical Success Factors of Change Management. Technology Concepts & Business Considerations Achieving Control: The Four Critical Success Factors of Change Management Technology Concepts & Business Considerations T e c h n i c a l W H I T E P A P E R Table of Contents Executive Summary...........................................................

More information

assure the quality and availability of business services to your customers

assure the quality and availability of business services to your customers SOLUTION BRIEF Service Assurance May 2010 assure the quality and availability of business services to your customers we can is a mature, integrated portfolio of management products for delivering exceptional

More information

View Point. Lifting the Fog on Cloud

View Point. Lifting the Fog on Cloud View Point Lifting the Fog on Cloud There s a massive Cloud build-up on the horizon and the forecast promises a rain of benefits for the enterprise. Cloud is no more a buzzword. The enabling power of the

More information

can I consolidate vendors, align performance with company objectives and build trusted relationships?

can I consolidate vendors, align performance with company objectives and build trusted relationships? SOLUTION BRIEF Vendor Performance Management can I consolidate vendors, align performance with company objectives and build trusted relationships? agility made possible CA Business Service Insight helps

More information

SOLUTION BRIEF: CA IT ASSET MANAGER. How can I reduce IT asset costs to address my organization s budget pressures?

SOLUTION BRIEF: CA IT ASSET MANAGER. How can I reduce IT asset costs to address my organization s budget pressures? SOLUTION BRIEF: CA IT ASSET MANAGER How can I reduce IT asset costs to address my organization s budget pressures? CA IT Asset Manager helps you optimize your IT investments and avoid overspending by enabling

More information

Analytics Strategy Information Architecture Data Management Analytics Value and Governance Realization

Analytics Strategy Information Architecture Data Management Analytics Value and Governance Realization 1/22 As a part of Qlik Consulting, works with Customers to assist in shaping strategic elements related to analytics to ensure adoption and success throughout their analytics journey. Qlik Advisory 2/22

More information

how can I improve performance of my customer service level agreements while reducing cost?

how can I improve performance of my customer service level agreements while reducing cost? SOLUTION BRIEF CA Business Service Insight for Service Level Management how can I improve performance of my customer service level agreements while reducing cost? agility made possible By automating service

More information

Bringing wisdom to ITSM with the Service Knowledge Management System

Bringing wisdom to ITSM with the Service Knowledge Management System Processes 415 Bringing wisdom to ITSM with the Service Knowledge Management System 7.3 Bringing wisdom to ITSM with the Service Knowledge Management System nowledge is a process of piling up facts; wisdom

More information

Keep Users Happy By Integrating I.T. Operations and I.T. Support

Keep Users Happy By Integrating I.T. Operations and I.T. Support BMC INDUSTRY INSIGHTS Keep Users Happy By Integrating I.T. Operations and I.T. Support By Bruce Campbell, Principal Solutions Marketing Manager, BMC Software TABLE OF CONTENTS FROM HELP DESK TO ITS M AND

More information

Using TEM to Fuel the Big Data Machine. Telesoft TEM Edge Webinar December 12, 2012

Using TEM to Fuel the Big Data Machine. Telesoft TEM Edge Webinar December 12, 2012 Using TEM to Fuel the Big Data Machine Telesoft TEM Edge Webinar December 12, 2012 Today s Presenter Joe Basili President and Research Director Network Trends Now P: (973) 763-6265 joebasili@networktrendsnow.com

More information

solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms?

solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms? solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms? CA Capacity Management and Reporting Suite for Vblock Platforms

More information

ON Semiconductor identified the following critical needs for its solution:

ON Semiconductor identified the following critical needs for its solution: Microsoft Business Intelligence Microsoft Office Business Scorecards Accelerator Case study Harnesses the Power of Business Intelligence to Drive Success Execution excellence is an imperative in order

More information

agility made possible

agility made possible SOLUTION BRIEF CA Technologies and NetApp Integrated Service Automation Across the Data Center can you automate the provisioning and management of both virtual and physical resources across your data center

More information

Select the right configuration management database to establish a platform for effective service management.

Select the right configuration management database to establish a platform for effective service management. Service management solutions Buyer s guide: purchasing criteria Select the right configuration management database to establish a platform for effective service management. All business activities rely

More information

Big Data Comes of Age: Shifting to a Real-time Data Platform

Big Data Comes of Age: Shifting to a Real-time Data Platform An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for SAP April 2013 IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Table of Contents Introduction... 1 Drivers of Change...

More information

Altiris Asset Management Suite 7.1 from Symantec

Altiris Asset Management Suite 7.1 from Symantec Ensuring compliance and maximizing your IT investment Overviewview In IT change is inevitable, but asset management provides a starting point for disciplined, standards-based management that elevates the

More information

VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind

VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind vce.com VCE SUPPORT OVERVIEW VCE provides the world s most advanced converged infrastructure, offering unmatched simplicity while delivering the extraordinary efficiency and business agility made possible

More information

SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible

SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible You don t. But you can get complete visibility to the cloud

More information

Three Asset Lifecycle Management Fundamentals for Optimizing Cloud and Hybrid Environments

Three Asset Lifecycle Management Fundamentals for Optimizing Cloud and Hybrid Environments Three Asset Lifecycle Management Fundamentals for Optimizing Cloud and Hybrid Environments An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for BMC April 2011 IT & DATA MANAGEMENT RESEARCH,

More information

Hybrid IT through Cloud Brokerage Your Path to Better Business Outcomes

Hybrid IT through Cloud Brokerage Your Path to Better Business Outcomes Hybrid IT through Cloud Brokerage Your Path to Better Business Outcomes By Mohammed Farooq, CEO, Gravitant Table of Contents 3 Hybrid IT through Cloud Brokerage Your Path to Better Business Outcomes 4

More information

Asentinel Telecom Expense Management (TEM)

Asentinel Telecom Expense Management (TEM) PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM) Asentinel Telecom Expense Management (TEM) Asentinel 6.0 is a comprehensive global telecom expense management software solution encompassing the

More information

Agile enterprise content management and the IBM Information Agenda.

Agile enterprise content management and the IBM Information Agenda. Transforming your content into a trusted, strategic asset Agile enterprise content management and the IBM Information Agenda. Delivering a common information framework for uncommon business agility Highlights

More information

IBM Executive Point of View: Transform your business with IBM Cloud Applications

IBM Executive Point of View: Transform your business with IBM Cloud Applications IBM Executive Point of View: Transform your business with IBM Cloud Applications Businesses around the world are reinventing themselves to remain competitive in a time when disruption is the new normal.

More information

SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND

SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION 3 EFFECTIVELY MANAGE THE SCOPE OF YOUR IMPLEMENTATION

More information

CA Configuration Management Database (CMDB)

CA Configuration Management Database (CMDB) PRODUCT BRIEF: CA CMDB CA Configuration Management Database (CMDB) CA CONFIGURATION MANAGEMENT DATABASE (CMDB) HELPS YOU IDENTIFY AND UNDERSTAND THE DEPENDENCIES AND RELATIONSHIPS AMONG AND BETWEEN YOUR

More information

Build an effective data integration strategy to drive innovation

Build an effective data integration strategy to drive innovation IBM Software Thought Leadership White Paper September 2010 Build an effective data integration strategy to drive innovation Five questions business leaders must ask 2 Build an effective data integration

More information

CA Service Desk Manager

CA Service Desk Manager DATA SHEET CA Service Desk Manager CA Service Desk Manager (CA SDM), on-premise or on-demand, is designed to help you prevent service disruptions, better manage change risks, and provides a 360-degree

More information

Best Practices in Contract Migration

Best Practices in Contract Migration ebook Best Practices in Contract Migration Why You Should & How to Do It Introducing Contract Migration Organizations have as many as 10,000-200,000 contracts, perhaps more, yet very few organizations

More information

HP Business Intelligence Solutions. Connected intelligence. Outcomes that matter.

HP Business Intelligence Solutions. Connected intelligence. Outcomes that matter. HP Business Intelligence Solutions Connected intelligence. Outcomes that matter. Figure 1: The gap between realized and expected business outcomes continues to widen. Organizations must close this gap.

More information

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver White Paper: BEST PRACTICES The Modern Service Desk: Contents Introduction............................................................................................

More information

Connecting PPM and software delivery

Connecting PPM and software delivery Connecting PPM and software delivery Efficiently deliver strategic, high-value, low-risk software projects Contents 2 The outdated approach to PPM 2 A better approach to PPM for software delivery 4 IBM

More information

Enterprise Cloud Management: Drive business value by balancing speed, cost and risk

Enterprise Cloud Management: Drive business value by balancing speed, cost and risk Enterprise Cloud Management: Drive business value by balancing speed, cost and risk THE RACE TO THE CLOUD The powerful business benefits of cloud computing including faster time-to-market and lower costs

More information

Big Data Industry Approaches to Operational Excellence

Big Data Industry Approaches to Operational Excellence Big Data Industry Approaches to Operational Excellence The Value of Big Data in the Power and Utilities Industry Overview Evolving systems and infrastructure to meet the needs of 21 st century demands

More information

Implement a unified approach to service quality management.

Implement a unified approach to service quality management. Service quality management solutions To support your business objectives Implement a unified approach to service quality management. Highlights Deliver high-quality software applications that meet functional

More information

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution A Customer Centric Digital Platform For Utilities A Joint Capgemini and Pegasystems Solution 2 A Customer Centric Digital Platform For Utilities Utilities the way we see it Utilities in a changing world

More information

Veramark White Paper: Reducing Telecom Costs Why Invoice Management is the Best Place to Start. WhitePaper. We innovate. You benefit.

Veramark White Paper: Reducing Telecom Costs Why Invoice Management is the Best Place to Start. WhitePaper. We innovate. You benefit. Veramark White Paper: Reducing Telecom Costs Why Invoice Management is the Best Place to Start WhitePaper We innovate. You benefit. Veramark White Paper: Reducing Telecom Costs Why Invoice Management is

More information

IT Outsourcing s 15% Problem:

IT Outsourcing s 15% Problem: IT Outsourcing s 15% Problem: The Need for Outsourcing Governance ABSTRACT: IT outsourcing involves complex IT infrastructures that make it extremely difficult to get an accurate inventory of the IT assets

More information

How to Build a Service Management Hub for Digital Service Innovation

How to Build a Service Management Hub for Digital Service Innovation solution white paper How to Build a Service Management Hub for Digital Service Innovation Empower IT and business agility by taking ITSM to the cloud Table of Contents 1 EXECUTIVE SUMMARY The Mission:

More information

Extend the value of your service desk and integrate ITIL processes with IBM Tivoli Change and Configuration Management Database.

Extend the value of your service desk and integrate ITIL processes with IBM Tivoli Change and Configuration Management Database. IBM Service Management solutions and the service desk White paper Extend the value of your service desk and integrate ITIL processes with IBM Tivoli Change and Configuration Management Database. December

More information

CA Service Desk Manager

CA Service Desk Manager PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES

More information

Align IT Operations with Business Priorities SOLUTION WHITE PAPER

Align IT Operations with Business Priorities SOLUTION WHITE PAPER Align IT Operations with Business Priorities SOLUTION WHITE PAPER Table of Contents Executive summary............................................... 1 the Need for Aligning IT Operations with Business

More information

Transforming IT into a Managed Service Provider

Transforming IT into a Managed Service Provider WHITE PAPER Managing the paradigm shift to new technology drivers such as Cloud and Mobility April 2011 Transforming IT into a Managed Service Provider James Ramsay, Principal Consultant, CA Technologies

More information

Master Your Data. Master Your Business. Empower your business with access to consolidated and reliable business-critical data

Master Your Data. Master Your Business. Empower your business with access to consolidated and reliable business-critical data Master Your. Master Your Business. Empower your business with access to consolidated and reliable business-critical data Award-winning Informatica MDM provides reliable views of business-critical data

More information

Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS

Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS Contents 03 04 07 10 Introduction What CMOs Want What CIOs Want Key Considerations with Cloud Based Strategies Introduction Today

More information

how can I deliver better services to my customers and grow revenue?

how can I deliver better services to my customers and grow revenue? SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing

More information

Running the business of IT metrics that matter

Running the business of IT metrics that matter INFORMATION TECHNOLOGY SERVICES Running the business of IT metrics that matter November 2014 kpmg.com Contents Introduction... 2 Do you have the right KPIs to run IT as a business?... 4 Data is not the

More information

The ROI of Incentive Compensation Management Making the Business Case

The ROI of Incentive Compensation Management Making the Business Case Incent Perform Grow The ROI of Incentive Compensation Management Making the Business Case Any organization looking to increase the accuracy, improve the efficiencies, and increase the analytic capabilities

More information

7 things to ask when upgrading your ERP solution

7 things to ask when upgrading your ERP solution Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are

More information

Metrics that Matter Security Risk Analytics

Metrics that Matter Security Risk Analytics Metrics that Matter Security Risk Analytics Rich Skinner, CISSP Director Security Risk Analytics & Big Data Brinqa rskinner@brinqa.com April 1 st, 2014. Agenda Challenges in Enterprise Security, Risk

More information

Architecting an Industrial Sensor Data Platform for Big Data Analytics

Architecting an Industrial Sensor Data Platform for Big Data Analytics Architecting an Industrial Sensor Data Platform for Big Data Analytics 1 Welcome For decades, organizations have been evolving best practices for IT (Information Technology) and OT (Operation Technology).

More information

MICROSOFT DYNAMICS CRM Vision. Statement of Direction. Update: May, 2011

MICROSOFT DYNAMICS CRM Vision. Statement of Direction. Update: May, 2011 MICROSOFT DYNAMICS CRM Vision Statement of Direction Update: May, 2011 Microsoft Dynamics CRM - Statement of Direction, May 2011 EXECUTIVE SUMMARY Microsoft has delivered significant innovation and value

More information

are you helping your customers achieve their expectations for IT based service quality and availability?

are you helping your customers achieve their expectations for IT based service quality and availability? PARTNER BRIEF Service Operations Management from CA Technologies are you helping your customers achieve their expectations for IT based service quality and availability? FOR PARTNER USE ONLY DO NOT DISTRIBUTE

More information

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

More information

Cloud Solutions from SAP. Transform Retail Visits to Win at the Shelf with SAP Cloud for Sales retail execution

Cloud Solutions from SAP. Transform Retail Visits to Win at the Shelf with SAP Cloud for Sales retail execution Cloud Solutions from SAP Transform Retail Visits to Win at the Shelf with SAP Cloud for Sales retail execution Cloud Solutions from SAP 1 Consumers have more buying options. Preferences are ever-changing.

More information

The Evolving Role of Process Automation and the Customer Service Experience

The Evolving Role of Process Automation and the Customer Service Experience The Evolving Role of Process Automation and the Customer Service Experience Kyle Lyons Managing Director Ponvia Technology Gina Clarkin Product Manager Interactive Intelligence Table of Contents Executive

More information

VMware Hybrid Cloud. Accelerate Your Time to Value

VMware Hybrid Cloud. Accelerate Your Time to Value VMware Hybrid Cloud Accelerate Your Time to Value Fulfilling the Promise of Hybrid Cloud Computing Through 2020, the most common use of cloud services will be a hybrid model combining on-premises and external

More information

CA Service Desk On-Demand

CA Service Desk On-Demand PRODUCT BRIEF: CA SERVICE DESK ON DEMAND -Demand Demand is a versatile, ready-to-use IT support solution delivered On Demand to help you build a superior Request, Incident, Change and Problem solving system.

More information

Formulate Winning Sales and Operations Strategies Through Integrated Planning

Formulate Winning Sales and Operations Strategies Through Integrated Planning SAP Brief SAP Supply Chain Management SAP Sales and Operations Planning Objectives Formulate Winning Sales and Operations Strategies Through Integrated Planning Keep pace with rapidly changing market conditions

More information

The CMDB: The Brain Behind IT Business Value

The CMDB: The Brain Behind IT Business Value Thought Leadership white paper The CMDB: The Brain Behind IT Business Value By Gerry Roy, Director of Solutions Management for BMC Atrium and BMC Service Support, BMC Software TABLE OF CONTENTS Executive

More information

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Manufacturing, Data Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Video and computer entertainment Global Revenue: $77.58 billion Employees: More than 162,000

More information

VALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud

VALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud VALUE PROPOSITION FOR SERVICE PROVIDERS Helping Service Providers accelerate adoption of the cloud Partnership with Service Providers Enabling Your Cloud Services in Complex Environments Today s challenge

More information

White paper. Integrated Marketing Management

White paper. Integrated Marketing Management White paper Integrated Marketing Management The Top 3 Advantages Driving Digital Marketing Automation Has the increase in digital channels caused your marketing operations processes to multiply and deliver

More information

SOLUTION WHITE PAPER

SOLUTION WHITE PAPER SOLUTION WHITE PAPER BMC Service Resolution: Bridging the Gap between Network Operations and the Service Desk Improve service availability and mean time to repair (MTTR) while prioritizing event resolution

More information

Grow Your Business with Confidence

Grow Your Business with Confidence Grow Your Business with Confidence Keep Your Business Going and Growing Whether you make widgets, sell services, or move merchandise, you depend on your people, and your people depend on the tools you

More information

Accelerate Your Enterprise Private Cloud Initiative

Accelerate Your Enterprise Private Cloud Initiative Cisco Cloud Comprehensive, enterprise cloud enablement services help you realize a secure, agile, and highly automated infrastructure-as-a-service (IaaS) environment for cost-effective, rapid IT service

More information

Data Center Infrastructure Management (DCIM) Demystified

Data Center Infrastructure Management (DCIM) Demystified software is quickly becoming the core engine of data center operations. Only 5 years ago, manual spreadsheets, sometimes supplemented with Visio diagrams, were accepted as the default tools for data center

More information

183 200% Driving Return on Mobility with Managed Services. million. 10.7 billion. internet usage on mobile devices has increased.

183 200% Driving Return on Mobility with Managed Services. million. 10.7 billion. internet usage on mobile devices has increased. Driving Return on Mobility with Managed Services Mobility is transforming behavior and business The widespread adoption of mobile consumer devices and the public s familiarity with mobile technology is

More information

Innovation Meets Service Management:

Innovation Meets Service Management: Computer Network Solutions Innovation Meets Service Management: How ITinvolve blows away the service desk status quo A Thought Leadership Whitepaper INTRODUCTION: ITSM Ripe for Change and Innovation In

More information

Insight Paper Outsourcing Policy Administration: How a managed services model is

Insight Paper Outsourcing Policy Administration: How a managed services model is iworks Enterprise Life Admin A hosted, policy administration solution for insurers Insight Paper Outsourcing Policy Administration: How a managed services model is revolutionizing traditional PAS implementations

More information

Three simple steps to effective service catalog and request management

Three simple steps to effective service catalog and request management Three simple steps to effective service catalog and request management Prepare for cloud initiatives and get incremental ROI with self service catalog and request management Business white paper Executive

More information

Accenture & NetSuite

Accenture & NetSuite Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these

More information

Business Service Management Links IT Services to Business Goals

Business Service Management Links IT Services to Business Goals WHITE PAPER: BUSINESS SERVICE MANAGEMENT Business Service Management Links IT Services to Business Goals JANUARY 2008 Sarah Meyer CA SOLUTIONS MARKETING Table of Contents Executive Summary SECTION 1 2

More information

IBM Software IBM Business Process Management Suite. Increase business agility with the IBM Business Process Management Suite

IBM Software IBM Business Process Management Suite. Increase business agility with the IBM Business Process Management Suite IBM Software IBM Business Process Management Suite Increase business agility with the IBM Business Process Management Suite 2 Increase business agility with the IBM Business Process Management Suite We

More information

DELIVERING EXCEPTIONAL CUSTOMER CARE

DELIVERING EXCEPTIONAL CUSTOMER CARE REAL WORLD SCENARIOS Volume 1 Cases 1-4 DELIVERING EXCEPTIONAL CUSTOMER CARE WINNING THE HEARTS OF YOUR CUSTOMERS BUILDing THE FOUNDATION STREAMLINing SUPPORT CASES GAINing A COMPETITIVE ADVANTAGE knowing

More information

Software Industry KPIs that Matter

Software Industry KPIs that Matter Software Companies Run Better on NetSuite. Software Industry KPIs that Matter Sponsored by Improved Results from Businesses Like Yours Business Visibility 360 o Visibility & Actionable Insight Increased

More information

Brocade Network Monitoring Service (NMS) Helps Maximize Network Uptime and Efficiency

Brocade Network Monitoring Service (NMS) Helps Maximize Network Uptime and Efficiency WHITE PAPER SERVICES Brocade Network Monitoring Service (NMS) Helps Maximize Network Uptime and Efficiency Brocade monitoring service delivers business intelligence to help IT organizations meet SLAs,

More information

What is Driving Healthcare: The Patient Experience, Operations or Technology?

What is Driving Healthcare: The Patient Experience, Operations or Technology? WHITE PAPER What is Driving Healthcare: The Patient Experience, Operations or Technology? By Aspect Software and Healthcare Intelligence The days of business as usual in healthcare are over. Health systems

More information

agility made possible

agility made possible SOLUTION BRIEF CA IT Asset Manager how can I manage my asset lifecycle, maximize the value of my IT investments, and get a portfolio view of all my assets? agility made possible helps reduce costs, automate

More information

Kaseya White Paper. Managing the Complexity of Today s Hybrid IT Environments

Kaseya White Paper. Managing the Complexity of Today s Hybrid IT Environments Kaseya White Paper Managing the Complexity of Today s Hybrid IT Environments There are many factors driving the increasing complexity of IT today. The rapid adoption of cloud computing, big data and mobile

More information

A Vision for Operational Analytics as the Enabler for Business Focused Hybrid Cloud Operations

A Vision for Operational Analytics as the Enabler for Business Focused Hybrid Cloud Operations A Vision for Operational Analytics as the Enabler for Focused Hybrid Cloud Operations As infrastructure and applications have evolved from legacy to modern technologies with the evolution of Hybrid Cloud

More information

Four Clues Your Organization Suffers from Inefficient Integration, ERP Integration Part 1

Four Clues Your Organization Suffers from Inefficient Integration, ERP Integration Part 1 Four Clues Your Organization Suffers from Inefficient Integration, ERP Integration Part 1 WHY ADOPT NEW ENTERPRISE APPLICATIONS? Depending on your legacy, industry, and strategy, you have different reasons

More information

Mergers and Acquisitions: The Data Dimension

Mergers and Acquisitions: The Data Dimension Global Excellence Mergers and Acquisitions: The Dimension A White Paper by Dr Walid el Abed CEO Trusted Intelligence Contents Preamble...............................................................3 The

More information

What to Look for When Selecting a Master Data Management Solution

What to Look for When Selecting a Master Data Management Solution What to Look for When Selecting a Master Data Management Solution What to Look for When Selecting a Master Data Management Solution Table of Contents Business Drivers of MDM... 3 Next-Generation MDM...

More information

What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility

What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility Your Guide to Cost, Security, and Flexibility What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility 10 common questions answered Over the last decade, cloud backup, recovery

More information

are you helping your customer maximize the business value of IT and enabling them with tools and frameworks to deliver IT as a Service?

are you helping your customer maximize the business value of IT and enabling them with tools and frameworks to deliver IT as a Service? PARTNER BRIEF Service Portfolio Management from CA Technologies are you helping your customer maximize the business value of IT and enabling them with tools and frameworks to deliver IT as a Service? FOR

More information

CA Oblicore Guarantee for Managed Service Providers

CA Oblicore Guarantee for Managed Service Providers PRODUCT SHEET CA Oblicore Guarantee for Managed Service Providers CA Oblicore Guarantee for Managed Service Providers Value proposition CA Oblicore Guarantee is designed to automate, activate and accelerate

More information

A Unified View of Network Monitoring. One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS

A Unified View of Network Monitoring. One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS A Unified View of Network Monitoring One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS Executive Summary In the past few years, the enterprise computing technology has changed

More information

The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor. www.halobi.com. Share With Us!

The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor. www.halobi.com. Share With Us! The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor www.halobi.com Share With Us! Overview Over the last decade, Business Intelligence (BI) has been at or near the top of the

More information

WHITEPAPER. Why Dependency Mapping is Critical for the Modern Data Center

WHITEPAPER. Why Dependency Mapping is Critical for the Modern Data Center WHITEPAPER Why Dependency Mapping is Critical for the Modern Data Center OVERVIEW The last decade has seen a profound shift in the way IT is delivered and consumed by organizations, triggered by new technologies

More information

The Business Case for Information Management An Oracle Thought Leadership White Paper December 2008

The Business Case for Information Management An Oracle Thought Leadership White Paper December 2008 The Business Case for Information Management An Oracle Thought Leadership White Paper December 2008 NOTE: The following is intended to outline our general product direction. It is intended for information

More information