Accenture Insurance. Are you getting the most value from your policy administration investment?

Size: px
Start display at page:

Download "Accenture Insurance. Are you getting the most value from your policy administration investment?"

Transcription

1 Accenture Insurance Are you getting the most value from your policy administration investment?

2 Most Property & Casualty (P&C) insurers now view replacing or modernizing their policy administration system as a strategic priority for driving growth. This renewed interest is warranted, as less than half (44 percent) of P&C insurers Accenture surveyed believe their current policy systems help differentiate them from the competition. 1 Insurers that updated their policy administration systems increased their speed to market and data accessibility by 25 percent, according to Novarica. 2 Drawing on Accenture s experience with multiple carriers, we believe that insurers can get the most out of their policy administration investments by proactively following six key steps: 1. Stay focused on the targeted business value. 2. Choose where best to invest. 3. Validate the business model. 4. Rationalize products. 5. Leave no policy data behind. 6. Manage the change with precision. 1

3 Stay focused on the targeted business value When replacing a policy administration system, it is easy for requirements, customizations and plans to grow unruly. In an attempt to gain consensus, it is not uncommon for project sponsors to request input from every part of the organization. This type of input can be risky. It typically results in a policy improvement program that is preoccupied with implementing technology or a new process, rather than achieving the targeted business value (cost efficiency, customer centricity, product flexibility, market agility and so forth). Accenture experience shows that when carriers establish a discipline for and embed value-based decision-making into their policy system design processes (using tools, processes, and frameworks such as Accenture s Value Management), they can better: Reap near-term business outcomes. Support future strategies, such as mergers, acquisitions, service changes and new products. For example, a leading US PC Insurer used value-driven decision-making as it deployed a new non-mainframe policy system. The company not only achieved its goal of faster product introductions and Web-oriented services, but is now also able to: Quickly develop new rate plans, incorporate rate changes and expand to new markets. Offer improved usability. Easily integrate underwriting rules and scoring. Build upon its new Web services technology infrastructure. Confirm the value of the initial design. Respond to changing demands and needs throughout the life of the program. Reduce the overall cost of the investment while increasing the ROI and ensuring that key strategic goals are met. 2

4 Choose where best to invest With the business value clearly in mind, the next step is to determine where, and how, to invest in improving policy administration, to actually achieve the targeted value. Historically, delivering business value through policy administration improvements meant total replacement of a complex, customized solution. Today, there are more options available to carriers, depending on the business goal. We recommend that insurers first define value across key capability groups, and then identify solution options for the capabilities delivering the most value. Our experience shows the highest areas of value are found in the following capabilities: Front-Office Capabilities New sales tools to improve the agent/broker experience. New access methods to improve the customer experience through web and mobile channels. Better structure and use of customer information for target marketing and reduced data entry. Automated Underwriting. Integrated quoting at the point of sale. Back-Office Capabilities Tools that improve speed to market to create new products and offerings, or enter new markets. Product factory concepts to improve re-use of rates, rules and forms. Better policy servicing and administration. Enhanced management and operational reporting. Improved analytics to boost product and channel performance. A large international insurer was hobbled with an aging technology suite comprised of many backoffice IT platforms, point solutions and duplicate systems which were difficult to improve and costly to maintain. By consolidating to a single IT platform for each product line and operating unit, the carrier lowered operating and maintenance costs by 30 percent and now introduces new and improved products more efficiently. 3

5 Where to invest? To help insurers evaluate where and how to invest in improving policy administration, Accenture draws on common frameworks: Insurance Capability Blueprint helps to define and prioritize an insurer s key capabilities, depending on its market profile and producer channel. By identifying the support required for key processes and creating a common vocabulary for business and IT, the blueprint jump-starts the design of a new target operating model and reduces delivery time. Insurance Process Reference Models drill down into each of the major insurance company capabilities to reveal the key requirements for high performance in core functions. It helps illustrate the overall business process architecture for insurers, assesses the strategic impact of the proposed operating model and lowers operating costs by up to 30 percent. Insurance Scales of Mastery features more than 100 core insurance capabilities described at three levels of mastery (Basic, Competitive and Leading Edge) to help benchmark an insurer s existing capabilities against peers, and quickly identify and define top priority improvement areas in which to invest. 4

6 Validate the business model As part of holistic policy administration improvement, insurers should challenge the go-forward validity of their business model rather than just replicate old ways onto a new system. Does the existing business model still work? What innovative process, product or organizational change, such as providing customers with self-service capabilities, will new policy technology support and how do they align with business goals? How can this improve the customer experience? Does the current model take full advantage of the capabilities or processes of the new software package? Answering such strategic questions requires a focus on the targeted business value. For example, a business goal to create and drive more self-service might prompt an insurer to create new roles that provide live online chat assistance or web support. Customer self-service portals may become part of front-end sales and service processes. And, existing call centers might be fitted with electronic communication platforms that support and integrate with Web-based communications (such as video conferencing) and customer selfservice portals. Insurers need to critically assess all policy capabilities in terms of cost efficiency and business capability, to define the target business model and processes that will yield the greatest long term return. Ignoring this step will significantly impact a carrier s ability to achieve the full benefit of any policy system replacement or upgrade. Rationalize products In addition to a plethora of systems, carriers also have a wide range of similar products with little market distinction. This collection of products requires significant operational and back-office costs to maintain and keep compliant, often with minimal competitive advantage. New policy systems have advanced product configuration capabilities that allow products to be developed quickly. But, just because the capability exists, does not mean that the right solution is to duplicate all of a carrier s existing products into the new system. By taking the time to rationalize products and to build a more stringent product development discipline going forward; carriers can not reduce the implementation time and costs; but can create a sustainable operational cost reduction in terms of maintenance and compliance. Product rationalization can also help free up capital and regulatory costs by consolidating writing companies as product catalogues are rationalized. Our work implementing Product Factories and new policy systems confirm that taking the time to significantly streamline products yield compelling benefits: Reduced cost and implementation time. Faster speed to market of new products. Better ability to automate straightthrough processing and use more sophisticated pricing models. Greater flexibility in driving self-service capabilities to agents and customers. 5

7 6

8 Leave no policy data behind Carriers have traditionally shunned the cost, and risk, of converting old policies from legacy to new policy systems. Thus, many insurers maintain both old and new systems, which increase the cost and complexity of their environments and creates challenges for historical reporting. Yet, managing the conversion does not need to be as expensive or risky as many carriers assume. Based on our experience conducting more than 80 conversions and migrating more than 60 million policies and accounts through the Accenture Insurance Data Migration Factory, we recommend that carriers convert and transfer all customer and policy data to their new system as part of a customer-focused data strategy. Doing so helps guard against incomplete, inaccurate, duplicate or missing data. It also better positions the carrier to leverage policy data for more complete, advanced analytics leading to higher service levels and more accurate actuarial analysis and reserving capabilities. Data migration specialists can help assess and define the most appropriate data migration journey, minimize disruption to service levels and accelerate deployment of higher quality data. Without this step, carriers are simply adding to their back-office cost structures instead of realizing the operational simplicity and efficiency that a new policy replacement should provide. Manage the change with precision Managing the transition for customers, distribution channels, employees and partners onto the new system and operating model is the last step in capturing the full ROI from a policy administration investment. This step requires sharp focus and critical project discipline, similar to those used for testing or data management. It means a dedicated team of change professionals as part of not separate from the overall program to address people, processes and data concerns. Four elements are essential to a successful change program: Involve and guide customers, brokers, employees and vendors through the transition with clear messages on business goals, benefits and outcomes. Orchestrate ongoing process improvement through a large number of small, distinct initiatives with specific business benefits that also help to better manage risk and outcomes. Consistent measurement and monitoring of business results, including numerous milestone outcomes and analysis to proactively adjust the journey as needed to achieve the business value. Involve senior leadership to drive and lead the change, and be responsible for ensuring the achievement of the business benefits. 7

9 The benefits of the new solution have been tremendous. In the excess and casualty marketplace, the average time to quote, bind and invoice was weeks or even months. With our solution, the time to quote is now just four minutes compared to the other portals, which take 10 to 12 minutes. Once quoted, more than 87 per cent of Torus quotes are bind-able, eliminating the need for referrals to underwriting. In the first year, premium predictions were surpassed by 180 per cent and the system paid for itself, including software, hardware and services. This is a remarkable success. Justin Manley, Chief Information Officer, Torus. 8

10 Get more with Accenture Policy improvements are significant investments for any carrier. Executed intelligently, with the right leadership, dedication and experienced technology partner, the effort can yield significant benefits and be a source of ongoing strategic advantage. Insurers that follow the six key steps discussed above, as part of a holistic approach to change, will be better positioned to drive a greater ROI. Accenture can help. Our approach to modernizing policy administration combines our industry knowledge with market-leading technology software to help carriers enhance their business and underlying cost structures, respond rapidly to changes in customers needs and, where necessary, innovate. For example, the Accenture Duck Creek Policy Administration software addresses the constraints of legacy systems and enables flexibility in managing products across multiple business lines, including personal, commercial and specialty. With more than 40 carriers using the platform and another 40 using specific components, Accenture Duck Creek supports hundreds of products, thousands of users and millions of policies each day. This, in turn, allows insurers to provide better customer service and overall business results. When one P&C carrier expanded its product line by offering multiple-tier homeowners insurance, it used Accenture Duck Creek products to create rules for claims history evaluation and tier determination getting more from its investment dollars. The insurer can now develop rates in about one-tenth of the time it would have taken using previous coding methods. The insurer also draws on the new solution to deploy self-service insurance portals to customers and agents. Eight of the top 10 global P&C/general insurers have worked with Accenture to begin or advance their journey to high performance. Among the benefits our clients gain is: Superior service, driven by relevant and personal customer interactions. Lower product/policy processing costs (up to 25 to 40 percent). Increased speed to market (up to 50 percent). Faster business cycle times (up to 30 percent). Smart pricing that improves financial predictability. Rationalization of legacy product sets. A superior level of automation in policy submission/endorsements/renewals (over 90 percent overall). Accenture helps enable greater certainty of outcomes by selling on the basis of quantified, predictable business value and by sharing risk with our clients. Accenture can deliver: Flexible, transparent deal structures. Deep insurance industry knowledge. Strong and integrated consulting, systems integration and business process outsourcing (BPO) services, as needed. We continue to invest in research, skills and technology assets to support critical aspects of any policy modernization program to support high-performance insurance. 9

11 10

12 About the Author Gino DiGregorio is a managing director in Accenture s Insurance practice, helping clients reinvent their business and operating models through transformational change programs. He also leads Accenture s Property and Casualty Insurance Policy Services in North America. Michael F. Reilly is a managing director in Accenture s Insurance practice. He has helped leading insurance companies to transform operations and organizations around the world, including the US, Canada, Demark and Sweden. About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 259,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, Its home page is References 1 Accenture Product, Policy and Billing Survey, U.S. P&C Policy Administration Systems Projects: Averages and Metrics, April 2012, Novarica. Copyright 2013 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture /

Modernizing your annuity platform to reduce costs, improve customer service and increase business agility

Modernizing your annuity platform to reduce costs, improve customer service and increase business agility Modernizing your annuity platform to reduce costs, improve customer service and increase business agility 1 Modernizing your annuity system can pay big dividends to insurers. It can enable them to increase

More information

Is it time to upgrade to an easy-to-use, customer-centric policy system?

Is it time to upgrade to an easy-to-use, customer-centric policy system? Duck Creek Policy Is it time to upgrade to an easy-to-use, customer-centric policy system? To serve your customers at speed and scale, you need a broad, flexible policy system. Our proven software enables

More information

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

More information

Is your outdated billing system costing you time and money?

Is your outdated billing system costing you time and money? Duck Creek Billing Is your outdated billing system costing you time and money? In a dynamic marketplace, being agile is essential to property and casualty (P&C) insurers that want to grow their business.

More information

Software and Services for the Freight & Logistics Industry. Helping ocean transportation organizations achieve high performance

Software and Services for the Freight & Logistics Industry. Helping ocean transportation organizations achieve high performance Software and Services for the Freight & Logistics Industry Helping ocean transportation organizations achieve high performance Large enough to carry several warehouses of goods in one journey, container

More information

Business Process Management for Insurance

Business Process Management for Insurance Insurance the way we see it Business Process Management for Insurance Maintain Market Share and Profitability With a Staged Approach to BPM Contents 1 Introduction 3 2 Business Process Management: Trends

More information

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Is Your Organization Facing Any of These Challenges? Cost pressures; need to do more with the

More information

The Journey to High Performance. Transforming Accenture s IT Services

The Journey to High Performance. Transforming Accenture s IT Services The Journey to High Performance Transforming Accenture s IT Services Like many of the clients it serves, Accenture's internal information technology (IT) function supports a large, global workforce, with

More information

Technology. Accenture Data Center Services

Technology. Accenture Data Center Services Technology Accenture Data Center Services 2 Accenture employs marketleading technologies and processes to help clients design, implement and manage data center solutions that align to business priorities,

More information

EVO Vodafone Business Transformation Programme

EVO Vodafone Business Transformation Programme EVO Vodafone Business Transformation Programme EVO is a Vodafone Business Transformation Programme in the Finance/Supply Chain Management/Human Resources space, underpinned by a single SAP platform. Single

More information

Accenture Technology Consulting. Clearing the Path for Business Growth

Accenture Technology Consulting. Clearing the Path for Business Growth Accenture Technology Consulting Clearing the Path for Business Growth Mega technology waves are impacting and shaping organizations in a profound way When a company s executive management team considers

More information

Talent & Organization. Change Management. Driving successful change and creating a more agile organization

Talent & Organization. Change Management. Driving successful change and creating a more agile organization Talent & Organization Change Management Driving successful change and creating a more agile organization 2 Organizations in both the private and public sectors face unprecedented challenges in today s

More information

Accenture Life Consolidation Services. Achieving sustainable high performance through platform consolidation

Accenture Life Consolidation Services. Achieving sustainable high performance through platform consolidation Accenture Life Consolidation Services Achieving sustainable high performance through platform consolidation Life & annuity platform consolidation Achieve up to 35 percent faster time-to-market and position

More information

Hanging on: A new look at commercial insurance customer retention

Hanging on: A new look at commercial insurance customer retention Hanging on: A new look at commercial insurance customer retention The importance of hanging on Best in class commercial carriers can achieve retention rates in the mid to upper 80s. Most carriers retention

More information

Accenture Life Sciences Cloud for Commercial Services

Accenture Life Sciences Cloud for Commercial Services Accenture Life Sciences Rethink Reshape Restructure...for better patient outcomes Accenture Life Sciences Cloud for Commercial Services Powered by Salesforce.com A unique set of cloud-based capabilities

More information

Critical times for customers require exceptional service. Can your claims system deliver?

Critical times for customers require exceptional service. Can your claims system deliver? Duck Creek Claims Critical times for customers require exceptional service. Can your claims system deliver? Customers rely on property and casualty (P&C) insurers to meet their ever-changing needs during

More information

Accenture Procurement BPO Services

Accenture Procurement BPO Services Business Process Outsourcing Accenture Procurement BPO Services Generating value, reducing costs and driving high performance through procurement outsourcing Research shows that companies that are mastering

More information

Accenture CAS: integrated sales platform Power at your fingertips

Accenture CAS: integrated sales platform Power at your fingertips Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is

More information

Accenture Software for Life and Annuity. Achieving high performance through faster time to market, increased agility and improved cost control

Accenture Software for Life and Annuity. Achieving high performance through faster time to market, increased agility and improved cost control Accenture Software for Life and Annuity Achieving high performance through faster time to market, increased agility and improved cost control Accenture Software for Life and Annuity offers strategic solutions

More information

Accenture Duck Creek Driving efficiency and high performance through Property & Casualty insurance software

Accenture Duck Creek Driving efficiency and high performance through Property & Casualty insurance software Driving efficiency and high performance through Property & Casualty insurance software World-class software is a critical component to business success for high performing companies. Finding the best software

More information

Accenture Freight & Logistics Software. Achieving high performance in the ocean cargo industry

Accenture Freight & Logistics Software. Achieving high performance in the ocean cargo industry Accenture Freight & Logistics Software Achieving high performance in the ocean cargo industry 2 Large enough to carry several warehouses of goods in one journey, container ships are figuratively and literally

More information

Accenture Software for Banking Agile development platforms for an agile multichannel bank

Accenture Software for Banking Agile development platforms for an agile multichannel bank Accenture Software for Banking Agile development platforms for an agile multichannel bank Banks are pushing harder than ever from a business perspective to become agile and flexible in their product development,

More information

Accenture Freight & Logistics Software

Accenture Freight & Logistics Software Accenture Freight & Logistics Software Achieving high performance in the air cargo industry The demand for reliable, consistent services that meet the needs of customers has never been greater, especially

More information

Tapping the Potential: The Accenture Industrial Equipment Industry Group

Tapping the Potential: The Accenture Industrial Equipment Industry Group Tapping the Potential: The Accenture Industrial Equipment Industry Group Industrial equipment is an industry that holds an untapped potential for growth across the globe. And that growth is fueled by

More information

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on the

More information

Accenture Software. Accenture Insurance Data Migration Factory. Achieving high performance through industrialized data migration

Accenture Software. Accenture Insurance Data Migration Factory. Achieving high performance through industrialized data migration Accenture Software Accenture Insurance Data Factory Achieving high performance through industrialized data migration More than 65 million contracts successfully migrated Migrating birds always know when

More information

Accenture CAS: Solution Implementation Making change happen

Accenture CAS: Solution Implementation Making change happen Accenture CAS: Solution Implementation Making change happen Rooted in a strong culture of client service and success, our smart, committed and experienced professionals collaborate as global teams to create

More information

Want to Change the Game with Contact Center Vendors? Select Them Differently. The Accenture Vendor Management Framework

Want to Change the Game with Contact Center Vendors? Select Them Differently. The Accenture Vendor Management Framework Want to Change the Game with Contact Center Vendors? Select Them Differently. The Accenture Vendor Management Framework In today s marketplace, companies in a wide range of industries rely on outsourcing

More information

Achieving High Performance with Application Outsourcing

Achieving High Performance with Application Outsourcing Achieving High Performance with Application Outsourcing 2 Needed now: The right team to get the most from your application portfolio now, next year and every year To be sure that your applications can

More information

Breathing new life into platform rationalization, compliance demands and supporting global expansion

Breathing new life into platform rationalization, compliance demands and supporting global expansion Breathing new life into platform rationalization, compliance demands and supporting global expansion Technology trends in the life insurance industry: Part 2 In Brief Trends that enable life insurers to

More information

Transforming Accenture s core HR systems: Setting the stage for a digital Accenture

Transforming Accenture s core HR systems: Setting the stage for a digital Accenture Transforming Accenture s core HR systems: Setting the stage for a digital Accenture 2 Client profile Accenture s internal IT organization is charged with driving the company s digital agenda. Building

More information

Accenture Field Force Transformation

Accenture Field Force Transformation Accenture Field Force Transformation What holds your field service workers back? Overcoming Frequent Field Force Challenges Many organizations have invested in office-based workforce management systems

More information

Accenture and SAP: Delivering Visual Data Discovery Solutions for Agility and Trust at Scale

Accenture and SAP: Delivering Visual Data Discovery Solutions for Agility and Trust at Scale Accenture and SAP: Delivering Visual Data Discovery Solutions for Agility and Trust at Scale 2 Today s data-driven enterprises are ramping up demands on their business intelligence (BI) teams for agility

More information

Wealth and Asset Management Services Spotlight. Redefining the Wealth Management Client Onboarding Experience

Wealth and Asset Management Services Spotlight. Redefining the Wealth Management Client Onboarding Experience Wealth and Asset Management Services Spotlight Redefining the Wealth Management Client Onboarding Experience Why is Client Onboarding an Imperative? As competition in the wealth management industry becomes

More information

Accenture Software for Insurance Driving efficiency and high performance through insurance software

Accenture Software for Insurance Driving efficiency and high performance through insurance software Accenture Software for Insurance Driving efficiency and high performance through insurance software Accenture Software World-class software has long been a critical component to business success for high

More information

Talent & Organization. Organization Change. Driving successful change to deliver improved business performance and achieve business benefits

Talent & Organization. Organization Change. Driving successful change to deliver improved business performance and achieve business benefits Talent & Organization Organization Change Driving successful change to deliver improved business performance and achieve business benefits Accenture Organization Change Distinctive solutions for transformational,

More information

Developing an IT agenda to position the business for the future

Developing an IT agenda to position the business for the future IT Strategy Developing an IT agenda to position the business for the future IT leaders are accustomed to the balancing act between evolving business needs and demands to squeeze more value out of limited

More information

Technology. Building Your Cloud Strategy with Accenture

Technology. Building Your Cloud Strategy with Accenture Technology Building Your Cloud Strategy with Accenture 2 Cloud computing, in its simplest form, allows companies to procure technology as services, including infrastructure, applications, platforms and

More information

Accenture Foundation Platform for Oracle

Accenture Foundation Platform for Oracle Accenture Foundation Platform for Oracle 2 Oracle Accenture s pre-built, pre-tested Oracle Fusion Middleware based architecture is a strategic decision guide and implementation accelerator that improves

More information

Reaping the Benefits of Analytics

Reaping the Benefits of Analytics Accenture Insurance Reaping the Benefits of Analytics Six Ways to Make Your Business Intelligence Smarter 1 Gartner research shows that many insurers are still struggling to achieve a 360-degree view of

More information

Capgemini s Guidewire Services. Leading services and solutions to support your Guidewire initiatives

Capgemini s Guidewire Services. Leading services and solutions to support your Guidewire initiatives Capgemini s Guidewire Services Leading services and solutions to support your Guidewire initiatives Capgemini was named Guidewire s Partner of the Year for 2011 Post financial crisis, insurance companies

More information

Enterprise Data Management for SAP. Gaining competitive advantage with holistic enterprise data management across the data lifecycle

Enterprise Data Management for SAP. Gaining competitive advantage with holistic enterprise data management across the data lifecycle Enterprise Data Management for SAP Gaining competitive advantage with holistic enterprise data management across the data lifecycle By having industry data management best practices, from strategy through

More information

Accenture Cloud Platform Unlocks Agility and Control

Accenture Cloud Platform Unlocks Agility and Control Accenture Cloud Platform Unlocks Agility and Control 2 Accenture Cloud Platform Unlocks Agility and Control The Accenture Cloud Platform is at the heart of today s leading-edge, enterprise cloud solutions.

More information

Boosting Business Agility through Software-defined Networking

Boosting Business Agility through Software-defined Networking Executive Summary: Boosting Business Agility through Software-defined Networking Completing the last mile of virtualization Introduction Businesses have gained significant value from virtualizing server

More information

Technology Consulting. Infrastructure Consulting: Network Technology

Technology Consulting. Infrastructure Consulting: Network Technology Technology Consulting Infrastructure Consulting: Network Technology Page Heading Network Technology: Enabling high performance Page Sub Title through greater efficiency and agility Today s market can be

More information

Technology. Building Your Cloud Strategy with Accenture

Technology. Building Your Cloud Strategy with Accenture Technology Building Your Cloud Strategy with Accenture 2 Cloud computing, in its simplest form, allows companies to procure technology as services, including infrastructure, applications, platforms and

More information

Masterminding Data Governance

Masterminding Data Governance Why Data Governance Matters The Five Critical Steps for Data Governance Data Governance and BackOffice Associates Masterminding Data Governance 1 of 11 A 5-step strategic roadmap to sustainable data quality

More information

Change program breaks new ground at Large Global Manufacturing Company making the way for High Performance

Change program breaks new ground at Large Global Manufacturing Company making the way for High Performance Change program breaks new ground at Large Global Manufacturing Company making the way for High Performance This large global manufacturer is a leader in the agricultural and construction businesses. In

More information

Optum TM Consumer Acquisition Platform. A Next-Generation Approach to Acquire, Retain and Engage Members.

Optum TM Consumer Acquisition Platform. A Next-Generation Approach to Acquire, Retain and Engage Members. Optum TM Consumer Acquisition Platform A Next-Generation Approach to Acquire, Retain and Engage Members. Challenge and opportunity have arrived at the same time for health plans. Millions of consumers

More information

How to Get More from Your ERP Investments. Sweat the Asset to Achieve Greater Value in Consumer Packaged Goods

How to Get More from Your ERP Investments. Sweat the Asset to Achieve Greater Value in Consumer Packaged Goods How to Get More from Your ERP Investments Sweat the Asset to Achieve Greater Value in Consumer Packaged Goods The Journey Toward Value Enterprise resource planning (ERP) continues to be at the center

More information

Accenture Life Insurance Platform Achieving high performance through process enhancement

Accenture Life Insurance Platform Achieving high performance through process enhancement Accenture Life Insurance Platform Achieving high performance through process enhancement Meet today s challenges and position for the long term The Accenture Life Insurance Platform provides support across

More information

The Accenture Foundation Platform for Oracle. Enter

The Accenture Foundation Platform for Oracle. Enter The for Oracle Enter for Oracle Accenture s pre-built, pre-tested Oracle Fusion Middleware 11g-based architecture is a strategic decision guide and implementation accelerator that improves application

More information

Helping electronics and high-tech companies improve business performance through better service management and support

Helping electronics and high-tech companies improve business performance through better service management and support Helping electronics and high-tech companies improve business performance through better service management and support Accenture and Oracle Corporation help electronics and high-tech companies improve

More information

High Performance IT Insights. Addressing Legacy Inflexibility: Focusing on Products and Business Needs to Drive IT Simplification

High Performance IT Insights. Addressing Legacy Inflexibility: Focusing on Products and Business Needs to Drive IT Simplification High Performance IT Insights Addressing Inflexibility: Focusing on Products and Business Needs to Drive IT Simplification Business requirements for agile, innovative IT are generating pressure for IT simplification.

More information

Accenture and SAP: a winning combination to improve performance through business intelligence

Accenture and SAP: a winning combination to improve performance through business intelligence Accenture and SAP: a winning combination to improve performance through business intelligence Business intelligence capabilities enable decision making that drives high performance A key finding in Accenture's

More information

White Paper Integrating Accenture Duck Creek with ECM. Reducing Complexity for the Commercial Insurance Carrier

White Paper Integrating Accenture Duck Creek with ECM. Reducing Complexity for the Commercial Insurance Carrier White Paper Integrating Accenture Duck Creek with ECM Reducing Complexity for the Commercial Insurance Carrier Commercial property and casualty carriers face complexities that have historically challenged

More information

Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities.

Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities. Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities. > RESPOND RAPIDLY TO CHANGING MARKET CONDITIONS > DRIVE CUSTOMER AND AGENT LOYALTY > ENHANCE INTEGRATION

More information

Accenture NewsPage Distributor Management System: The engine behind your business

Accenture NewsPage Distributor Management System: The engine behind your business Accenture NewsPage Distributor Management System: The engine behind your business 2 Understanding the market The emerging markets are large and complex with thousands of distributors, millions of outlets,

More information

SAP CRM Upgrades with Accenture. Creating a value-based approach for your SAP CRM upgrade to drive high performance

SAP CRM Upgrades with Accenture. Creating a value-based approach for your SAP CRM upgrade to drive high performance SAP CRM Upgrades with Accenture Creating a value-based approach for your SAP CRM upgrade to drive high performance To achieve and sustain high performance, organizations today must maintain a strong customer-centric

More information

An Engine to Drive High Performance Accenture Life Insurance Platform Solution Deck

An Engine to Drive High Performance Accenture Life Insurance Platform Solution Deck An Engine to Drive High Performance Accenture Life Insurance Platform Solution Deck Copyright 2010 Accenture. All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of

More information

Innovative Approach to Enterprise Modernization Getting it Right with Data

Innovative Approach to Enterprise Modernization Getting it Right with Data Innovative Approach to Enterprise Modernization Getting it Right with Data Featuring as an example: Insurity Insurance Enterprise View An Author: Karen Furtado, Partner Published Date: March, 2013 This

More information

Achieving high performance in the media and entertainment industries through application outsourcing

Achieving high performance in the media and entertainment industries through application outsourcing Achieving high performance in the media and entertainment industries through application outsourcing Companies operating in today s global commerce rely on business application systems to energize supply

More information

Business Process Outsourcing. Finding the Right Business Process Outsourcing Opportunities to Achieve High Performance

Business Process Outsourcing. Finding the Right Business Process Outsourcing Opportunities to Achieve High Performance Business Process Outsourcing Finding the Right Business Process Outsourcing Opportunities to Achieve High Performance Between 2011 and 2013 the global Business Process Outsourcing (BPO) market is projected

More information

G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk

G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 3 3. Assets and Tools... 4 4. Outcomes...

More information

Commonwealth Bank of Australia: Building Lasting, Real-Time Value for Customers

Commonwealth Bank of Australia: Building Lasting, Real-Time Value for Customers Commonwealth Bank of Australia: Building Lasting, Real-Time Value for Customers Commonwealth Bank of Australia (CBA), Australia s leading retail bank, embarked on a five-year core banking modernization

More information

Accenture Life Sciences Rethink Reshape Restructure for better patient outcomes. Accenture Accelerated R&D Services Overview

Accenture Life Sciences Rethink Reshape Restructure for better patient outcomes. Accenture Accelerated R&D Services Overview Accenture Life Sciences Rethink Reshape Restructure for better patient outcomes Accenture Accelerated R&D Services Overview 1 The first fully-integrated, technology-enabled, global business service that

More information

Duck Creek. On-Demand

Duck Creek. On-Demand Duck Creek On-Demand Ever wonder how your business could benefit from cloud computing? Wonder no more. Once considered an emerging technology, cloud computing is now being used by businesses in all industries

More information

The power of collaboration: Accenture capabilities + Dell solutions

The power of collaboration: Accenture capabilities + Dell solutions The power of collaboration: Accenture capabilities + Dell solutions IT must run like a business grow with efficiency, deliver results, and deliver long-term strategic value. As technology changes accelerate

More information

Navigating Uncertainty: Keys to Success in a Changing Environment

Navigating Uncertainty: Keys to Success in a Changing Environment Navigating Uncertainty: Keys to Success in a Changing Environment CAIB 37 Annual Conference Presentation November 2010 A new reality for banking: managing uncertainty Banks are facing a new environment

More information

Accenture Claim Components. Achieving high performance in claims

Accenture Claim Components. Achieving high performance in claims Accenture Claim Components Achieving high performance in claims Driving distinctive claims capabilities In an era of heightened competition, claims processing continues to be a defining battleground for

More information

Accenture Credit Services. High Performance for the Residential Mortgage Industry

Accenture Credit Services. High Performance for the Residential Mortgage Industry Accenture Credit Services High Performance for the Residential Mortgage Industry Residential Mortgage Operational Performance is Insufficient to Meet the Challenges of the Market The challenges of complex,

More information

Accenture Commodity Trading and Risk Management Services. Helping companies achieve high performance in commodity trading operations

Accenture Commodity Trading and Risk Management Services. Helping companies achieve high performance in commodity trading operations Accenture Commodity Trading and Risk Management Services Helping companies achieve high performance in commodity trading operations 2 Companies today operate in a fundamentally changed global business

More information

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry By Mike Sarantopoulos, SVP, Insurance Practice, NTT DATA, Inc. and David Liliedahl, VP, Life & Annuity Portfolio,

More information

Industry models for insurance. The IBM Insurance Application Architecture: A blueprint for success

Industry models for insurance. The IBM Insurance Application Architecture: A blueprint for success Industry models for insurance The IBM Insurance Application Architecture: A blueprint for success Executive summary An ongoing transfer of financial responsibility to end customers has created a whole

More information

How software as a service is revolutionizing automated new business and underwriting systems

How software as a service is revolutionizing automated new business and underwriting systems How software as a service is revolutionizing automated new business and underwriting systems Life insurance and annuity carriers today face intensified pressures to reduce costs and improve efficiencies

More information

Accenture Dealer Management System

Accenture Dealer Management System Accenture Dealer Management System The Advantages of Modernizing on the Microsoft.NET Platform To take advantage of new functionality and the flexibility of Web-based and mobile applications, it might

More information

The Accenture Field Force Solution. Optimizing Field Force Cost Structure and Control

The Accenture Field Force Solution. Optimizing Field Force Cost Structure and Control The Accenture Field Force Solution Optimizing Field Force Cost Structure and Control The Growing Opportunity to Use Field Forces as a Strategic Enabler For communications service providers (CSPs), the

More information

Accenture Next Generation Enterprise Services: Helping CSPs Extract Optimum Value from Digital Network Transformation

Accenture Next Generation Enterprise Services: Helping CSPs Extract Optimum Value from Digital Network Transformation Your Digital Network. Your Future. Network Services Accenture Next Generation Enterprise Services: Helping CSPs Extract Optimum Value from Digital Network Transformation Accenture Next Generation Enterprise

More information

Accenture & NetSuite

Accenture & NetSuite Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these

More information

Accenture Business Process Management Automation

Accenture Business Process Management Automation Accenture Business Process Management Automation Rapidly Build Next-Generation Efficient and Scalable Process-based solutions to Achieve Right Performance BPM Automation: A Key Driver of High Performance

More information

Navigating the Changing Insurance Landscape

Navigating the Changing Insurance Landscape Navigating the Changing Insurance Landscape leveraging social media, big data, the cloud, and mobility Colleen Healy Microsoft, General Manager, Financial Services What We Hear From Our Customers Help

More information

Capgemini BizLender 360 SM An Integrated Straight Through Processing Solution for Business Lending Origination

Capgemini BizLender 360 SM An Integrated Straight Through Processing Solution for Business Lending Origination Capgemini BizLender 360 SM An Integrated Straight Through Processing Solution for Business Lending Origination Using technology and expertise to boost efficiency, enhance decision making, improve compliance,

More information

Achieving high performance with Accenture s on-demand solution for the chemical industry. Driving business performance with SAP Business ByDesign

Achieving high performance with Accenture s on-demand solution for the chemical industry. Driving business performance with SAP Business ByDesign Achieving high performance with Accenture s on-demand solution for the chemical industry Driving business performance with SAP Business ByDesign 2 Accenture helps small to mid-size companies and subsidiaries

More information

Life and annuity SoLutionS ReaCH for new HeiGHtS in PeRfoRManCe and flexibility

Life and annuity SoLutionS ReaCH for new HeiGHtS in PeRfoRManCe and flexibility Life and Annuity Solutions REACH FOR NEW HEIGHTS IN PERFORMANCE AND FLEXIBILITY INCREASE YOUR agility in the market SET A WINNING STRATEGY WITH CSC S LIFE AND ANNUITY SOLUTIONS CSC has helped Life & Annuity

More information

Beyond Trust Build lasting relationships and brand loyalty by delivering superior client experiences

Beyond Trust Build lasting relationships and brand loyalty by delivering superior client experiences Beyond Trust Build lasting relationships and brand loyalty by delivering superior client experiences Build lasting relationships and brand loyalty by delivering superior client experiences As the dust

More information

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services 1 Table of Contents 1. Scope of our Services... 3 1.1. Data Centre Services... 3 1.2. Cloud Enterprise Services...

More information

New Channels Create New Growth Opportunities for Insurers. North American Insurance Distribution Survey Findings

New Channels Create New Growth Opportunities for Insurers. North American Insurance Distribution Survey Findings New Channels Create New Growth Opportunities for Insurers North American Insurance Distribution Survey Findings Introduction After a period marked by disruption of the financial systems and heightened

More information

Are You Playing Ramp Up Roulette With Your Suppliers? Aerospace and Defense Digital Supply Network Survey 2015

Are You Playing Ramp Up Roulette With Your Suppliers? Aerospace and Defense Digital Supply Network Survey 2015 Are You Playing Ramp Up Roulette With Your Suppliers? Aerospace and Defense Digital Supply Network Survey 2015 Production rates in the aerospace and defense industry are increasing dramatically. OEMs and

More information

Accenture Advanced Enterprise Performance Management Solution for SAP

Accenture Advanced Enterprise Performance Management Solution for SAP Accenture Advanced Enterprise Performance Management Solution for SAP Helping oil and gas companies exploit today s insight and fuel tomorrow s high performance In the recent Accenture High Performance

More information

Capgemini BizLender 360 An Integrated Straight Through Processing Solution for Business Lending Origination

Capgemini BizLender 360 An Integrated Straight Through Processing Solution for Business Lending Origination In Collaboration with SM Capgemini BizLender 360 An Integrated Straight Through Processing Solution for Business Lending Origination Using technology and expertise to boost efficiency, enhance decision

More information

G-Cloud III Services Service Definition Accenture Cloud Integration Services

G-Cloud III Services Service Definition Accenture Cloud Integration Services G-Cloud III Services Service Definition Accenture Cloud Integration Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 5 3. Assets and tools... 5 4. Pricing... 6 5. Contacts... 6

More information

Accenture NewsPage Sales Force Automation: Empower your people

Accenture NewsPage Sales Force Automation: Empower your people Accenture NewsPage Sales Force Automation: Empower your people 2 Understanding the market Your people are your most important business asset. But, with hundreds of staff, serving thousands of small retailers,

More information

Accenture HR Audit and Compliance as-a-service

Accenture HR Audit and Compliance as-a-service Accenture HR Audit and Compliance as-a-service Accenture HR Audit and Compliance as-a-service How can we help? Increase productivity Rapidly address quality, security and compliance in your HR operations

More information

Accenture Sustainability Performance Management. Delivering Business Value from Sustainability Strategy

Accenture Sustainability Performance Management. Delivering Business Value from Sustainability Strategy Accenture Sustainability Performance Management Delivering Business Value from Sustainability Strategy Global executives are as committed as ever to sustainable business. Yet, executing a sustainability

More information

IBM Software Cloud service delivery and management

IBM Software Cloud service delivery and management IBM Software Cloud service delivery and management Rethink IT. Reinvent business. 2 Cloud service delivery and management Virtually unparalleled change and complexity On this increasingly instrumented,

More information

Transforming Your Core Banking and Lending Platform

Transforming Your Core Banking and Lending Platform Transforming Your Core Banking and Lending Platform Dramatically improve your bank s core systems to increase operating agility, lower time to market, reduce costs and better manage risk and regulatory

More information

DEVOPS: INNOVATIVE ENGINEERING PRACTICES FOR CONTINUOUS SOFTWARE DELIVERY

DEVOPS: INNOVATIVE ENGINEERING PRACTICES FOR CONTINUOUS SOFTWARE DELIVERY Accenture Architecture Services DEVOPS: INNOVATIVE ENGINEERING PRACTICES FOR CONTINUOUS SOFTWARE DELIVERY Development Operations WHAT IS DEVOPS? IT delivery supporting the new pace of business Over the

More information

Accenture Federal Services. Federal Solutions for Asset Lifecycle Management

Accenture Federal Services. Federal Solutions for Asset Lifecycle Management Accenture Federal Services Federal Solutions for Asset Lifecycle Management Assessing Internal Controls 32 Material Weaknesses: identified in FY12 with deficiencies noted in the management of nearly 75%

More information

Accenture Risk Management. Industry Report. Life Sciences

Accenture Risk Management. Industry Report. Life Sciences Accenture Risk Management Industry Report Life Sciences Risk management as a source of competitive advantage and high performance in the life sciences industry Risk management that enables long-term competitive

More information

Accelerating High Performance with Accenture Application Services for Java

Accelerating High Performance with Accenture Application Services for Java Accelerating High Performance with Accenture Application Services for Java 1 The Java Imperative Among applications with 100,000 concurrent users (typically very large Web-based systems), by 2016, Java

More information