Business Process Management meets Change Management

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1 10,000 + Projects Clients 26 + Years of Experience Business Process Management meets Change Management

2 Agenda 1. Introduction 2. What is Business Process Management? 3. Change Management and Business Process Management 4. An example BPM in change

3 Why worry about this?

4 Drivers for change Change in the organisation's structure New programs/responsibilities Change in strategy Machinery of Government Changes New/changes to IT systems

5 What Is Business Process Management? The achievement of an organisation s objectives through the improvement, management and control of essential business process 6

6 Sub-phases Essential Streams A BPM Methodology Business Process Management Foundations Findings and Solution Fulfilment Future Organization Strategy Innovate People Realize Process Architecture Understand Develop Sustainable Performance Launch Pad Implement Leadership Project Management People Change Management

7 What is a Process? A process is a set of activities that need to be performed by people to achieve an outcome on basis of a set of inputs. Most outcomes are aimed at a client (either internal or external) Most inputs are provided by sources (either systems or people) Tools and systems can be used for efficiency purpose

8 Why use Processes Models? Process maps for orientation What processes do we perform? How are these processes structured? Why are they structured in this way? What are industry benchmarks and how close are we? How much do the processes cost? Process maps for the bigger picture How do these processes contribute to the company objectives? What organisational units and applications are embedded? Where are critical customer interfaces? Process Maps for optimisation: How can we manage the process better? Which areas can be improved? How well do your processes comply with rules and regulations?

9 What is captured? Organisation Who? What? Function How? Rules etc When? Process Which? Data / Service / Product

10 Where is the change?

11

12 What is Change Management? Change management is the process, tools and techniques to manage the people-side of change to achieve the required business outcome. Change management incorporates the organisational tools that can be utilized to help individuals make successful personal transitions resulting in the adoption and realization of change.

13 ADKAR Approach to Change Management

14 Business Process Change and Change Management AS-IS TO-BE Process Implementation

15 The BPM/CM Cross-over

16 Process is in everything we do! When analysing a business problem start by looking at the process When starting a project, start with understanding the process Create visual representations of the process to show the work their staff do Visually demonstrate the improvements that can be achieved (as-is Vs to-be) Link every process to customer goals

17 Success Governance Planning Process People Success

18 Oakton Services Pty Ltd ABN Melbourne Head office Level Collins Street Melbourne VIC 3000 Australia t f Sydney Level 19, 45 Clarence Street Sydney 2000 Australia t f Canberra Unit 2 45 Wentworth Avenue Kingston ACT 2604 Australia t f Brisbane Level Mary Street Brisbane QLD 4000 Australia t f Perth Level St Georges Terrace St Georges Terrace Perth WA 6000 Australia t Hyderabad Krishe-e Plot 499 Road 36 Jubilee Hills Hyderabad India t VoIP:

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