Wildix Unified Communications Solution. Save your time, improve your business

Transcription

1 Wildix Unified Communications Solution Save your time, improve your business

2 The only solution for Unified Communications

3 designed to increase revenues and reduce costs

4 The Benefits of Unified Communications Communication-enabled Business Processes (CEBP) Communication today is not just the means for exchanging the information. Efficient communication helps you to optimise your work and increases your productivity. The time spent on trying to reach the needed person can be crucial when taking an important decision. By introducing the innovative UC solution into your business environment, you acquire the full control over your activity, increase your responsiveness and let your company grow. Boost your Business Customer acquisition and retention are the key points that let your business grow. Unified Communications offer simple, efficient and instant tools that increase engagement with your customers, improve your company image and customer responsiveness and distinguish you from your competitors. Enhance productivity Efficient communication means being able to get in touch with the needed person in several seconds. By improving communication inside your team you increase the workplace efficiency of each employee and speed up the business processes which increases the company productivity and the business results. Reduce the costs You can minimise your expenses by avoiding unnecessary traveling. Unified Communications allow you to monitor and manage your distant employees activity in real time. Wildix provides the access to Unified Communications anytime and anyplace ensuring your availability, reachability and responsiveness from any device and allowing you to participate in virtual meetings with your distant colleagues and collaborators. Wildix is a multinational company with its own research and development center in Ukraine. Wildix has developed the Unified Communications system, a brilliantly simple solution that optimises the business communication and offers the tools that improve marketing effectiveness of the companies of any size.

5 MAP of Wildix Unified Communications Applications Wildix Collaboration Wildix Collaboration tool, completely web-based. Unified Communications: SMS sending, Voic notifications, Instant Messaging, Presence, Call Me Back. Mobility: employees mobile phones integrated with the corporate PBX, mobility on GSM and UMTS networks. Real-time calls monitoring, call management (hold, transfer) via a numeric keypad. Softphone for one-to-one and one-to-many communication. Text, audio and videoconference between all the users of the system. CDR-VIEW Real-time monitoring and statistics of the employees call activity via either preconfigured or customisable graphs and tables. W-TAPI: TAPI + Web API A component that allows you to manage and monitor calls from Web applications and Microsoft Windows applications. KITE & ZERO DISTANCE MCU VIDEO CONFERENCE Solution based on WebRTC for voice, video and chat communication, MCU conference, file transfer, desktop sharing. Available also for external users via a corporate website.

6 Collaboration Wildix Collaboration brings all the communication means into one seamless environment. One simple instrument, completely web-based, for any type of communication for both on-site and remote users. Wildix Collaboration has an intuitive and simple graphical interface accessible via the browser. Accessibility Users can access the Wildix Collaboration anytime, anyplace (at home, in the office, on the move), using any device connected to the Internet: PC, Laptop, Tablet, regardless of the OS. Just type the PBX IP address in and enter your credentials for the immediate access to the Wildix Unified Communication services. Presence and Geolocation Presence feature is the key to efficient and instant communication and information exchange between the colleagues. Users can see in real time, who is online and available, absent, busy in another conversation or does not want to be disturbed, and based on this information, choose the right way to get in touch. Geolocation feature allows the users to view the geographical location of colleagues on the map.

7 You can select a contact and start a conversation with just one click: make a call chat with the users of the system send a virtual sticky note send a fax make a video call share your desktop transfer files participate in text, voice and video conferences Wildix Collaboration provides the access to all the shared corporate phonebooks and is available in English, Italian, French, German, Spanish. Wildix Collaboration Integration Utility allows users to start calls from various Microsoft Windows and Mac OS X applications and web pages (thanks to SIP Tel URI support), using hot key combination (Windows) or by right-clicking on the mouse (Mac OS X). It is possible to send faxes via Wildix Fax Printer simply by printing a document (Windows / Mac OS X). Wildix Collaboration integrates with Microsoft Outlook to offer the additional features: click-to-call Outlook contacts, incoming call popup window, save callers to Outlook contacts. Thanks to this component, it is possible to integrate the PBX with any TAPI compliant application. Collaboration Mobile APP Wildix Collaboration Mobile application for your ios and Android The application connects to your Wildix PBX system and offers the Unified Communication services on iphone, ipod Touch and Android. Wildix Collaboration Mobile features: Calls via VoIP or mobility to all contacts in the phonebook Video calls via VoIP to users Chat with users Send memo messages to users History of calls and chats Presence status and location of users Personal Presence status and location Notifications when the application runs in the background mode

8 Attendant Console Wildix Attendant Console is an all-in-one solution for call operators. An intuitive web interface allows you to manage high volumes of concurrent calls easily and efficiently. Combine call control with presence monitoring to provide a high-level customer service. Your agents can see the activity status of their colleagues, even those in remote offices and mobility, before processing the call. Wildix Attendant Console is an efficient tool for fast call handling in high-load environments. It is completely web-based and accessible in a multiuser mode. Its interface is available via any HTML5 browser without any installation of the components. Wildix Collaboration: Attendant Console interface Attendant Console for the VISUALLY IMPAIRED/BLIND Hardware Apple VoiceOver Solution Text to Speech offers such features as autospeaking web pages, read all, web page summary, web table support, user-created labels, customisable verbosity. Wildix Attendant Console supports assistive hardware and software to help people with vision disabilities and with mobility problems. Wildix Attendant Console can be used by everyone, thanks to its compatibility with accessibility devices (Braille display) and the tools present in the new generation PCs, such as VoiceOver (Converting Text to Speech) and Magnification. Wildix Attendant Console Braille device /optional Supported manufacturers: Alva / Optelec, APH, Baum, Eurobraille, Freedom Scientific, GW Micro, Handy Tech, HIMS, HumanWare, MDV, Ninepoint Systems, Papenmeir

9 Control and analysis CDR-View is an efficient tool of control and analysis accessible via the web, providing you with the numerous reports relative to the call activity of the employees. Authorised users can view the information about the number, duration, type and costs of all the incoming and outgoing calls in graphs and tables. Just filter the data for the analysis (direction, services, costs, period...), select the way to group the results (by hour, by user, by group, by country, by class...) and specify which metrics you wish to add (count of events, cost of events, talk time of events). You can select to view the results as a data grid or as graphs: line, area, bar, column and pie chart. Save and share your reports with other users or export them to an.xls or a.csv file. CDR-View is helpful to the company management while analysing a particular event or the company call activity in general, or while deciding on the future business strategy. A simple way to add value to your investment.

10 Wildix Kite What is Kite? Kite is the Wildix solution based on WebRTC. Wildix Kite is a professional solution for business communication based on WebRTC technology, fully integrated into the Wildix Unified Communication system. With a single click a customer can start a chat session, make an audio or a video call to a company operator or a response group agent. The benefits Wildix Kite turns the website into an efficient marketing tool. Wildix Kite improves your company image and customer responsiveness, distinguishes you from your competitors allowing you to deliver high-quality and fast service that gratifies the customer. Wildix Kite is fully integrated into Wildix communication system and is completely customisable. Simple for customers Just one click. Wildix Kite offers your customer an immediate and direct way to contact your call agents, directly from the browser, with one click of a button: no software installation, no registration or authorisation, no phone is needed. Chat sessions, audio and videocalls received from the website can be routed to a call agent or a response group. Simple to implement Wildix Kite means simplicity. It takes just several moments to embed Kite service into a website or into a single webpage. Thanks to the integration with Unified Communications, via simple JavaScript APIs it s possible to display the avatars of call agents, information about their presence and activity status and their geolocation. Wildix Kite allows your customer to start: Chat - Audiocall - Videocall - Desktop sharing - File transfer How does it work? Wildix Kite is based on WebRTC (Web Real-Time Communications), the project born in WebRTC is a revolutionary technology, a part of HTML5 standard, that enables web browsers with real-time communications capabilities. Wildix Kite brings the business communication to the web, allowing more mobility and flexibility and offering an innovative, simple, instant and free of charge way for any existing and potential customers to contact the company on the corporate website.

11 Kite MCU Video Conference Zero Distance MCU Hosted Conference: Video conference as you ve never experienced it before It s one thing to create a videoconferencing system. It s something else entirely to create a videoconferencing solution that is open for everyone, immediate and simple to use. Wildix has created the new Zero Distance, the audio- and videoconferencing system available both for internal and external users in just one click. The new Zero Distance doesn t require installation of any client, as it is based on Wildix Kite and WebRTC technology, and offers the best videoconferencing experience you ve ever had. Wildix Kite WebRTC technology No client to install Chat, voice and video multiconference High-definition video Access for external users, possibility to log in via Social Networks Sharing of documents, Power Point and Keynote presentations Mute mode Share documents Possibility to access the conference room for: Users of the system, External users via invitation by or Kite. Possibility to participate in a conference using: Wildix Unified Communication, Browser or phone. Invite participants Wildix video conference ensures efficient and instant communication and saves you from unnecessary traveling, which results in considerable time and cost savings. Kite is aimed at those who believe that the future of business is on the Web.

12 FAILOVER FAILOVER service guarantees the system reliability and continuity of the services in case of the PBX or the network failure. In case of emergency all the functionalities will be automatically passed to the PBX of backup that has the same features and configuration as the main one, ensuring the continuity of the services. Mobility Wildix Mobility ensures your availability, anytime, anywhere, at the same number. extension 101 Your mobile phone becomes an extension of the company PBX and you can make and receive calls in the same way as from the office. Advanced telephony features such as voic , call transfer and conference are at your service also on your mobile device. It takes just several seconds to activate the service, without any additional licenses or installation. The calls arrive both at your office and mobile phone.

13 Fax Server Wildix FAX Server simplifies fax management and SMS sending. Send and receive faxes easily and quickly as if they were simple s. Each user can have his own fax number. The maximum performance and reliability of the service is guaranteed, thanks to the T.38 standard for fax transmission over IP. The system delivers faxes directly to the recipient s . Automatic notifications provide the sender with the up-to-date information on the fax transmission status. With Wildix FAX Server you don t need to keep the paper archives, you can store and find the needed faxes easily since they come in an electronic format. Wildix FAX Server brings significant savings through elimination of fax machines and relative expendables (paper, toner). SMS Service Wildix FAX Server allows you to send and receive SMS via Wildix Collaboration: just select a contact or enter a phone number and type the text of the message. You can send fax or SMS to one or multiple recipients and postpone the delivery date and time if needed.

14 TAPI Integrations W-TAPI is a software component compatible with all Wildix PBXs for TAPI integration. W-TAPI application allows you to make and monitor the calls from different Windows applications (Wildix TAPI) or webpages (Wildix Web API). Wildix TAPI Wildix TAPI includes the basic call functions, such as dial, answer, hang up and additional functionality, such as hold, resume, transfer, conference Characteristics: Multiline (to control multiple users) Functions in LAN and Internet environments Uses a single port 5060 UDP SIP protocol support TSP is compatible with TAPI 2.1 and TAPI 3.0 Compatible with Windows XP and superior (32 and 64 bit) Wildix Web API Wildix Web API integrates with CRM, ERP software, Fias/Fidelio solutions and Web applications. Javascript Telephony API allows you to control the devices connected to the corporate Wildix PBX. Wildix Web API offers chat functionality and provides the information on the presence status and activity of the colleagues. Video calls are supported when used in together with Zero Distance application. Wildix Web API turns any web page into an Attendant Console. Wildix Web API is made with a simple JS file, server-side programming is not required. Wildix Web API features: place a call hang up answer a call put a call on hold and resume record a call perform blind and attended call transfers receive notifications monitor the active calls exchange chat messages with users receive users presence status information and location (geolocation) set up and communicate your own status and location

15 PBX Wildix Multimedia System Wildix Multimedia System is a reliable PBX, easy to configure either locally or remotely. Wildix PBX models are equal in terms of quality, but different regarding the maximum number of internal lines and concurrent calls. One PBX can manage up to 8 or 5000 users (depending on the model), the physical dimension of all the machines is a standard rack-mounted 19 1 unit format. All the applications are integrated into a single operating environment and are available for all the users of the system Wildix Multimedia System easily integrates into an existing legacy telephony system. You can enhance your communication by empowering traditional solutions with the VoIP services and Unified Communications. Wildix offers a scalable and flexible system that easily extends and adapts to the needs of the company. You can connect your Wildix PBXs via the WMS Network, a network of intercommunication that cancels the distances between the users of the system. PBX characteristics Analog lines and ISDN support SIP protocol Compatibility with SIP phones Compatibility with BCA phones Unlimited Voic Call queues management Fax T.38 support Conference management Full Video support Integration with Outlook and Lotus Notes Mobility Extension Graphical IVR Advanced CDR Dynamic LCR LDAP integration Multiuser Multi-company Integrated FAX and SMS server Call Center functionality Unified Messaging Instant Messaging Paging Remote locations and users management PBX models Model Characteristics Max number of users Max number of concurrent external calls WGW08 WGW16 WGW40 WGW90 WGW250 WGW500 WGW1000 WGW

16 WMS 3 Wildix system is based on TLC industrial electronics, it was designed to manage both SIP protocol and TDM technology and allows the convergence of voice and data networks. WMS allows you to program the Dialplan procedures for incoming and outgoing calls to your specific needs and to create one seamless and transparent communication environment in all the offices of the company. Wildix management system is completely web-based and consists of WMS and WMP. Both components do not require any physical installation and are accessible from PC or mobile devices on any operating system (Windows, Linux, Apple MacOS). Wildix management system can be hosted on the dedicated servers and allows access in a multiuser mode. Via the graphical interface you can activate and manage all your Wildix PBXs (it s possible to connect all your offices to the WMS Network), add the users and edit their preferences, configure all the devices belonging to your network, even remote ones, thanks to the auto-provisioning system. WMS 3 Virtual Virtualisation of WMS 3.0 is possible thanks to the compatibility of the system with VMware and Xen Hypervisor. Easy Failover Easy backup and system recovery via snapshots Fast performance Several virtual machines on one server Hosted PBX services Virtual environments allow better configuration flexibility and ensure the continuity of the services. You can run Wildix System on virtual machines that are hosted on remote servers and deliver PBX functionality as a service, on rent, without any hardware installation on the client s side. WMP Wildix Management Portal The portal is accessible via the browser and allows you to view your PBXs on the geographical map, instantly update and move the licenses activated on your PBXs. It s easy to apply for the technical assistance via the efficient ticketing system.

17 WMS Network You can connect your Wildix PBXs, even those located in different cities and countries, to a secure corporate network. The users database of the Wildix system resides on a distributed LDAP database. WMS Network is a secure and fast intracompany network where one PBX takes up the functions of the Master with the prerogative to synchronise all the updates with the other PBXs ( Slaves ). Each change applied to the local database is first propagated to the Master and then from the Master to all the Slaves. Thanks to the roaming profile, each user can be associated to any PBX in the network and he can move from one site to another without changing his extension number and user preferences. Each user added to the system is immediately visible and can be contacted by other users of the system. WMS NETWORK characteristics The most innovative CLOUD solution for Unified Communications Multisite communication in one transparent and accessible system VPN UDP Peer 2 Peer Distributed LDAP directory compatible with ACTIVE DIRECTORY

18 Wildix Cloud All the Wildix Unified Communications features are available in the Cloud. COMMUNICATION- ENABLED BUSINESS PROCESSES BRING YOUR OWN DEVICE REPORTING AND CALL CENTER WALLBOARD VOIP SYSTEM AND WMS NETWORK Wildix WebAPI integrates UC into such applications as CRM, ERP. Wildix Overlay: The only WiFi solution ready for the BYOD. Without control and analysis there is no strategy. Real-time call activity monitoring. Wildix is a complete and multi-site SIP/XMPP and UC solution. Powered by Google Wildix made sure you have the best Cloud service, even in the most remote place on the Earth This is why Wildix has chosen Google. Google offers the most reliable and accessible service in the world, since it has the largest number of interconnections with national and local operators. The Cloud that works even when offline The WMS Network creates a hybrid Cloud which uses the local resources and ensures the continuity of services even when encountering problems with Internet connection. The lightness of simplicity Enable a PBX Cloud in one click. Fully integrated into the Wildix Management Portal. Unified Communications is the commodity product. The Cloud is a new place where it belongs.

19 Overlay Wildix Enterprise Wireless LAN solution Excellent performance in high-density environment A perfect solution for large areas of high capacity Easy installation and configuration Plug and play simplicity on Wildix system Zero handoff in the entire coverage area Overlay Core Overlay Spot Wildix Overlay system supports up to 32 Spots creating the coverage area without roaming. Spots are equipped with two dual-stream antennas, each of them can be used on both 2.4 GHz or 5 GHz simultaneously. Overlay system allows the users to move from one area of coverage to another without roaming, it does not require channel planning and allows to use the 40 MHz channels at speed of 300 Mbit/sec within the entire area Wi-Fi Zero Latency Roaming Security NO roaming WiFi roaming Overlay Coverage Overlay system functions as a single access point, ensuring the continuity of communication and data traffic while moving from the coverage area of one Spot to another one. Wildix Overlay is the only solution that resolves roaming related issues and provides stable and high-quality communication in Wi-Fi network. Users connect to the system using Wildix Collaboration credentials. Guests receive the password via SMS and the Captive Portal can be integrated with the most popular social networks. Thanks to WMS Network users can move from one office to another and keep the same credentials for connection to the system. Active Directory integration allows users to log in to the system with their Windows passwords. BYOD Overlay ensures seamless coverage, even on different floors of a building. Overlay gives priority to voice traffic over data traffic. Wildix Collaboration solution allows the employees to use their preferred devices in the company. Wildix apps installed on personally-owned smartphones and tablets provide the full access to Unified Communications features to drive the employee satisfaction and productivity. BYOD with Wildix Collaboration for ios and Android

20 W-AIR Wildix W-AIR is a turnkey cordless solution. Auto-provisioning system allows easy and instant connection to a Wildix PBX. W-AIR 100 and W-AIR 70 are cordless handsets, easily installed and perfectly integrated with Wildix VoIP system. The signal coverage is very extensive, thanks to the system of Base Stations and Repeaters. The system is developed on the CAT-iq protocol that allows voice and data transfer on the radio channel offering a great variety of features, such as access to the shared phonebooks and presence status monitoring. PRESENCE Audio HD wideband Integrated phonebooks CAT-iq Intelligent Networking W-AIR 70 W-AIR 150 To create a wireless infrastructure it s enough to install a W-AIR Base Station. You can expand the number of users and register up to 200 cordless phones. Repeaters are implemented to extend the signal coverage of Base Stations. W-AIR BASE STATION W-AIR BASE STATION SMALL BUSINESS W-AIR REPEATER FEATURES CONFIGURATIONS W-AIR 150 PRESENCE Audio HD wideband Integrated phonebooks CAT-iq Loudspeaker Bluetooth Vibration Man Down Feature IP65 W-AIR 70 PRESENCE Audio HD wideband Rubriche integrate CAT-iq Loudspeaker MULTICELL (with W-AIR Base Station) Up to 200 users per system Up to 30 users registered to 1 base station Up to 40 bases per system (39 Slaves + 1 Master) Up to 8 concurrent calls per base Up to 8 concurrent handovers per base Up to 3 repeaters per base Up to 5 concurrent calls per repeater Up to 100 repeaters per system SMALL BUSINESS (with W-AIR Base Station Small Business) Up to 8 users per system Up to 4 concurrent calls Up to 3 repeaters per base No multicell

21 Phones The only phones that display the presence status information of local and distant colleagues. Android OS Wildix Collaboration Mobile Presence PoE Full integration with Wildix PBX Audio HD wideband 7 Display, 800 x 480, Touchscreen WiFi b/g/h Bluetooth, USB 2.0 Up to 120 BLF keys Dialpad and function keys Multi-position stand Support for third party apps Wildix presents three phone models, an ideal complement to your Wildix PBX. Wildix WP phones have a simple and intuitive user-friendly interface. Provisioning of Wildix WP phones is easy and quick and can be done directly by user. WP480 WP490 XML browser functionality PoE Full integration with Wildix PBX History and phonebooks Sync Presence Audio HD wideband WP480 Display:132*64 LCD WP490 Display: 240*160 LCD Monaural headset Monaural headset WHS32 for WP480, WP490, WP600A

22 Media Gateways MODEL VOICE CHANNELS DESCRIPTION W01PRI 30 1 ISDN PRI channel W02PRI 60 2 ISDN PRI channels W02BRI 4 2 ISDN BRI channels, PoE W04BRI 8 4 ISDN BRI channels, PoE W01FXS 1 1 RJ11 port, PoE W04FXS 4 4 RJ11 ports W24FXS RJ11 ports + 1 RJ21 port W04FXO 4 4 analog lines W01GSM 1 1 GSM SIM, PoE Wildix offers a full range of Media Gateways (PRI, BRI, FXO, FXS, GSM) that provide a high degree of reliability and performance. With Wildix media gateways you can connect phone lines to the VoIP services and analog phones to your Wildix PBX. Wildix system is flexible and scalable and can be easily extended by simply adding a new module to your network on the fly, without suspending your work. Thanks to the GSM Media Gateway, the mobile phone of every employee becomes an extension of the company PBX. Make and receive the calls using your mobile phone in the same way as your office phone. VDSL extender PoE VDSL PoE Extender Wildix (code: WSXTPOE) allows you to extend the network over long distances, up to 500 meters over existing wiring system, while maintaining high-speed network connectivity. The pair of VDSL PoE Extenders provides power for PoE devices and is easy to install. PoE Switches Wildix offers a wide range of Switches: PoE Switches that power other PoE devices, PoE Gigabit Switches, Switches with Fibra ports. MODEL NUMBER OF PORTS DESCRIPTION WS08POE 8 8 PoE ports WS16POE PoE ports WS24POE PoE ports WSG08POE 8 8 PoE Gigabit ports WSG24POE PoE Gigabit ports WSG18SFP Fibra ports Data Storage Wildix USB Key Storage 2GB is a USB drive resistant to high temperatures. Operative temperature: up to 70 C (158 F), aluminium case, up to write/erase cycles, read and write speed: 10 MB/sec thanks to NAND Flash Technology.

23 Vertical solutions Wildix for FINANCE Offer innovative solutions to your clients on your corporate website with Wildix Kite Create one transparent and seamless communication environment that cancels the distances between the offices Record the calls in compliance with legal norms Participate in audio- and videoconferences from any place, with one click Bring your device and use the full set of UC services on your Android smartphone and iphone Assure the reachability of your employees anytime, anyplace Wildix for HOSPITALS W-AIR is the cordless solution of Wildix. The system uses the new wireless CAT-iq technology (Cordless Advanced Technology - Internet Quality) which allows data and voice transfer on the radio channel and offers a number of advanced features. W-AIR is a cordless phone helpful to the caregivers, easy to use and to carry thanks to the attached clip. Wildix for HOTELS Unified Communications for your Hotel. A seamless system for hotel management completely integrated into the Wildix telephone system. Wildix CTI-Hotel has a simple and intuitive graphical interface and allows you to perform all the usual front desk operations: reservations, check-ins and checkouts, wake up calls, charging of calls and services, printing of receipts.

24 Wildix s.r.l. Località le Basse, Trento (TN), Italy Tel Kite: REV. 2/2015