LivePix Technical Support
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1 LivePix Technical Support A Electronic registration : NOT TECHNICAL SUPPORT We are currently able to ensure E-Reg or Fax registration in the following countries : Country of origin Fax Modem Australia Barbados Bahrain None ordered Cancel Belgium Bermuda Brazil British Virgin Islands Chile Colombia Costa Rica Cyprus Denmark Dominican Republic Finland France Germany Greece Guam Hong Kong Hungary Indonesia Ireland Israel Italy Japan Korea Luxembourg Mexico SA Mexico SA Mexico SA Netherlands Netherlands Antilles New Zealand Norway Philippines Portugal Singapore South Africa Spain Sweden Switzerland Taiwan Thailand Turkey UK USA/Canada (AT&T) last choice Venezuela
2 B Technical support : A] U.S.A Keane Coporation is ensuring the Livepix s technical support for the USA. We are offering the following services : - an address ( Generic) - a phone number per distribution channel ( OEM / Retail ) - a tool free number for order calls ( Generic) - a fax number ( Generic) - a mailing address (Generic) - a FAQ in the Web Information given to the customer : Technical Support and Customer Service If you are having difficulties with LivePix and require assistance, you can contact LivePix Technical Support by using the options listed below. It will be very helpful if you can tell us your computer make and model, and the brand names of both the video card and sound card you are using. If possible, have the computer both positioned near your phone and turned on. Please, also be prepared to give us a detailed description of what happens when you try to run the program. You can contact us in any of the following way: Internet Phone Online support is available through out World Wide Web site at Send your inquiries to livepix@keanesea.com Call us at (425) from Monday through Friday between the hours of 6 a.m to 6:00 p.m, Pacific Standard Time. Mail Send your questions to LivePix Technical Correspondance, P.O. Box San Francisco, CA, Fax You can Fax your inquiries to (425) Please, include your name, address and fax number.
3 B] EUROPE LPx is working with Starpak for the European Technical support. StarPak provides services in three areas : - Turnkey manufacturing - Technical support - Fulfillment / customer service For technical support, Starpak is providing : - an address - a Mailing address - a phone number - a tool free number for order calls ( only for Germany, UK, and France). Spain and Italy are ordering via a toll number. - a fax number For Germany, U.K, Italy, Spain, and France, the Technical support will be made in the native language. For the Nordic countries, and others, the technical language will be English LivePix European technical support has been operational since March 1 st. Information given to the customer : a) U.K Technical Support and Customer Service If you are having difficulties with LivePix and require assistance, you can contact LivePix Technical Support by using the options listed below.it will be very helpful if you can tell us your computer make and model, and the brand names of both the video card and sound card you are using.if possible, have the computer both positioned near your phone and turned on. Please, also be prepared to give us a detailed description of what happens when you try to run the program. You can contact us in any of the following way: Internet : Online support is available through out World Wide Web site at Send your inquiries to livepix@starpak.co.uk Phone : Call us at from Monday through Friday. If you're calling from Denmark, Finland, Netherlands or Sweden, call us at ( 8:00am - 5:00pm GMT ) Mail : Send your questions to LivePicture c/o Starpak International, Fax : You can Fax your inquiries to If you're calling from Denmark, Finland, Netherlands or Sweden, call us at Please, include your name,address and fax number.
4 b) France Si des problèmes surgissent avec LivePix et que vous nécessitez notre assistance, contactez l'assistance technique de LivePix en suivant les options ci-dessous. Courrier : Envoyez toute question à LivePicture c/o Starpak International,. Fax : Vous pouvez envoyer vos questions par fax au N'oubliez pas d'indiquer votre nom, votre adresse et votre numéro de fax. Internet : Notre site World Wide Web propose une assistance en ligne à cette adresse : ou envoyez vos questions par Courrier Electronique à livepix@starpak.co.uk Téléphone : Appelez le du lundi au vendredi. ( 8:00am - 5:00pm GMT) c) Italy Per eventuali problemi nell'uso di LivePix, rivolgersi all'assistenza tecnica LivePix utilizzando una delle opzioni indicate in basso. Posta : Inviare eventuali domande a LivePicture c/o Starpak International, Fax : Inviare eventuali domande via fax al numero Includere il proprio nome, indirizzo e numero di fax. Internet : L'assistenza in linea è disponibile presso il sito World Wide Web all'indirizzo Oppure inviare eventuali domande tramite posta elettronica, all'indirizzo livepix@starpak.co.uk Telefono : Telefonare al numero dal lunedì al venerdì. (8:00am - 5:00pm GMT)
5 d) Spain Si experimenta problemas al utilizar LivePix y requiere asesoría, comuníquese con la Asistencia técnica de LivePix mediante una de las opciones que aparecen a continuación. Correo : Envíe sus consultas a LivePicture c/o Starpak International, Fax : Envíe un fax con sus preguntas al No olvide incluir su nombre, dirección y número de fax. Internet : Podrá acceder a la asistencia en línea de nuestra sede en la red mundial WWW en o enviar sus consultas por correo electrónico a livepix@starpak.co.uk Teléfono : Llámenos al de lunes a viernes ( 8:00am - 5:00pm GMT) e) Germany Wenn Sie Schwierigkeiten mit LivePix haben und Unterstützung benötigen, können Sie sich wie folgt an unsere technische Unterstützungsabteilung wenden: Post : Senden Sie Ihre Fragen an LivePicture c/o Starpak International, Fax : Sie können Ihre Anfragen auch an faxen. Bitte geben Sie Ihren Namen, Ihre Adresse und Ihre Faxnummer an. Internet : Online-Unterstützung ist über unsere World Wide Web Site unter der Adresse verfügbar. Sie können uns auch per unter livepix@starpak.co.uk erreichen. Telefon : Sie können uns unter montags bis freitags. ( 8:00am - 5:00pm GMT )
6 C] ASIA Livepix is outsourcing its Asian technical support to : KINSEI CORPORATION SDN. BHD. No Jalan PJS 11 / 28A Bandar Sunway PETALING JAYA Malaysia. TELEPHONE & FAX Hunting Line: General Fax line: Support Hotline: Support Fax Line: The services provided by Kinsei are : 1 Full-time Senior System support engineer. 1 International Telephone Line in all the countries stated includes handphone routing. 1 Dedicated Fax Line. 1 Address. 1 Mailing Address. Unlimited Phone, Fax and support. The coverage is for the countries stated below : -Korea, Malaysia, Hong-Kong, Singapore, Taiwan, Australia, New Zealand D] JAPAN TCI Technical Support Phone Number: Business Hours: 10:00am--12:00pm; 1:00pm--5:00pm Except Saturdays, Sundays and Holidays support@livepicture.co.jp Registration Center: Fax:
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