To contact Dell Technical Support electronically, you can access the following websites:

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1 Contact Numbers Contacting Dell To contact Dell electronically, you can access the following websites: : support.dell.com / support.euro.dell.com (Europe) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell use the telephone numbers and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. Country (City) International Access Code Country Code City Code Department Name or Service Area, Area Codes, Local Numbers, and Toll-Free Numbers Andorra Anguilla General Support toll-free: Antigua and Barbuda General Support Argentina (Buenos Aires) Country Code: 54 City Code: 11 Tech Support and Tech Support Fax Fax toll-free: Aruba General Support toll-free: Australia (Sydney) toll-free: International Access Code: 0011 Country Code: 61 Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 Home/Small Business Preferred Accounts/Corporate Home/Small Business Preferred Accounts/Corporate Bahamas General Support toll-free: Barbados General Support Belgium (Brussels) Country Code: Bermuda General Support Bolivia General Support toll-free: Brazil Country Code: 55 City Code: 51 Customer Support, Tech Support Fax

2 Fax British Virgin Islands General Support toll-free: Brunei Country Code: 673 Customer (Penang, Malaysia) Customer Service (Penang, Malaysia Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) AutoTech (automated technical support) toll-free: International Access Code: 011 TechFax toll-free: (Home Sales/Small Business) toll-free: (med./large business, government) toll-free: (Home Sales/Small Business) toll-free: (med./large bus., government) toll-free: Cayman Islands General Support Chile (Santiago) Sales, Customer Support, and toll-free: Country Code: 56 China (Xiamen) Tech Support Fax Country Code: 86 City Code: 592 (Dimension and Inspiron ) toll-free: (OptiPlex, Latitude, and toll-free: Dell Precision ) (servers and storage) toll-free: (projectors, PDAs, printers, toll-free: switches, routers, and so on) Customer Experience toll-free: Colombia General Support Costa Rica General Support Czech Republic (Prague) Country Code: TechFax Denmark (Copenhagen) Country Code: (Relational) Home/Small Business Dominica General Support toll-free: Dominican Republic General Support Ecuador General Support toll-free: El Salvador General Support Finland (Helsinki)

3 International Access Code: 990 Country Code: 358 City Code: 9 DBSl Support Tech support: (CAR, NBD, Ent Bronze & Silver) Fax France (Paris) (Montpellier) Country Code: 33 City Codes: (1) (4) Home and Small Business Corporate Germany (Langen) Country Code: 49 City Code: 6103 Home/Small Business Global Segment Preferred Accounts Large Accounts Public Accounts Greece Country Code: 30 Gold Grenada General Support toll-free: Guatemala General Support Guyana General Support toll-free: Hong Kong 1 Country Code: 852 (Dimension and Inspiron ) (OptiPlex, Latitude, and Dell Precision ) (PowerApp, PowerEdge, PowerConnect, and PowerVault ) Gold Queue EEC Hotline India Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 U.K. (dial within U.K. only) Home User Small Business U.K. (dial within U.K. only) Corporate

4 Corporate (dial within U.K. only) Italy (Milan) Country Code: 39 City Code: 02 Home and Small Business Corporate Jamaica General Support (dial from within Jamaica only) Japan (Kawasaki) 1 Country Code: 81 City Code: 44 (servers) outside of Japan (servers) (Dimension and Inspiron ) outside of Japan (Dimension and Inspiron) (Dell Precision, OptiPlex, and Latitude ) outside of Japan (Dell Precision, OptiPlex, and Latitude) (Axim ) outside of Japan (Axim) Faxbox Service 24-Hour Automated Order Service toll-free: toll-free: toll-free: toll-free: Korea (Seoul) 1 Country Code: 82 Customer Service (Seoul, Korea) Customer Service (Penang, Malaysia) toll-free: toll-free: Latin America Customer (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax ( and Customer Service) (Austin, Texas, U.S.A.) Luxembourg Country Code: 352 (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) toll-free: )

5 Macao Country Code: 853 Malaysia (Penang) Country Code: 60 City Code: 4 Corporate Sales (Brussels, Belgium (Brussels, Belgium) toll-free: Customer Service (Penang, Malaysia) (Dell Precision, OptiPlex, and Latitude) (Dimension and Inspiron) (PowerEdge and PowerVault) Customer Service toll-free: toll-free: toll-free: Mexico Country Code: 52 Customer Customer Service or or Montserrat General Support toll-free: Netherlands Antilles General Support Netherlands (Amsterdam) Country Code: 31 0 Fax Home/Small Business Relational New Zealand Country Code: 64 Home and Small Business Government and Business Nicaragua General Support Norway (Lysaker) Country Code: 47 Relational Home/Small Business Panama General Support Peru General Support Poland (Warsaw) International Access Code: 011 Country Code: 48 2 Customer Service Phone Portugal Country Code: Puerto Rico General Support Slovakia (Bratislava) Country Code:

6 Techfax St. Kitts and Nevis General Support toll-free: St. Lucia General Support St. Vincent and the Grenadines General Support toll-free: Singapore (Singapore) 5 Country Code: 65 South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11 Southeast Asian and Pacific Countries Spain (Madrid) Country Code: 34 City Code: 91 Sweden (Upplands Vasby) Country Code: 46 City Code: 8 Switzerland (Geneva) Country Code: 41 2 Taiwan 2 Country Code: 886 (Dimension and Inspiron) (Optiplex, Latitude, and Precision) (PowerEdge and PowerVault) Customer Service (Penang, Malaysia) Customer, Customer Service, and Sales (Penang, Malaysia) Home and Small Business Corporate Relational Home/Small Business Employee Purchase Program (EPP) Support Fax (Home and Small Business) (Corporate) (Home and Small Business) (Corporate) (portable and desktop computers) (servers) toll-free: toll-free: toll-free: toll-free: toll-free:

7 Thailand 1 Country Code: 66 (Optiplex, Latitude, and Precision) (PowerEdge and PowerVault) Customer Service (Penang, Malaysia) toll-free: toll-free: Trinidad/Tobago General Support Turks and Caicos Islands General Support toll-free: U.K. (Bracknell) Country Code: 44 City Code: 1344 (Corporate/Preferred Accounts/PAD [1000+ employees]) (direct/pad and general) Global Accounts Home and Small Business Corporate Preferred Accounts ( employees) Central Government Local Government & Education Health Uruguay General Support toll-free: U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1 US OEM Queue AutoTech (portable and desktop computers) Consumer (Home and Home Office) Customer Service DellNet Service and Support Business Customer Service and Printers and Projectors Public (government, education, and healthcare) Customer Service and Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired toll-free: toll-free: toll-free: toll-free: Dellnet ( ) toll-free: toll-free: toll-free: toll-free: toll-free: DELLTTY ( ) U.S. Virgin Islands General Support Venezuela General Support

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