Sorrell College of Business. Master of Science in Management (MSM)

Transcription

1 Sorrell College of Business Master of Science in Management (MSM)

2 SCOB Graduate Committee The SCOB graduate committee oversees all business graduate programs including the MSM Graduate Committee Members: Dr. Merkel (Chair-Troy) Dr. Fretwell Phenix City Dr. Michael Ft. Benning Dr. Eppler Norfolk Dr. Self Montgomery Dr. Findley Troy Dr. Walker Troy Dr. Irwin Dothan Dr. Minsky Dothan Dr. Hudack-Montgomery

3 Specialized Accreditation The Sorrell College of Business MSM degree is accredited by the Association of Business Schools and Programs (ACBSP) at all locations. ACBSP standards guide the program objectives and outcomes required for a quality MSM curriculum.

4 Master of Science in Management: Program Overview The purpose of the Master of Science in Management program is to provide a specialized professional program for the student who wants to acquire proficiency in management skills, including decision making, which will enable the graduate to carry out responsibilities in both general and specialized managerial roles. Concentrations offered to all students in the areas of Human Resource Management, Information Systems, Leadership and Organizational Effectiveness, International Management, International Hospitality Management and Healthcare Management further develop managerial problem-solving skills in specific areas of applied management as do two additional concentrations in Applied Management and Public Management offered to contractual cohort groups. As a result of successfully completing the MSM program, graduates should improve their ability to apply problem-solving skills to operational and strategic planning processes and to use written and verbal communication skills effectively to communicate the results of their problem-solving analyses and recommendations.

5 Short History The MSM degree was initially offered on U.S. military base locations both stateside and overseas in Designed originally to serve the needs of our servicemen and servicewomen seeking a graduate business degree with an orientation towards management, in the late 1980s this degree was also made available to the civilian market with myriad concentrations described below. At present the MSM is offered at the Montgomery campus, at stateside locations throughout Global Campus and through ecampus. During the AY approximately 30% of all Troy University graduate business students were enrolled in this degree

6 MSM Program Locations, Head Count And Graduation Data Teaching Location Student Headcount Graduation Number Fall Fall 2009 Albany, GA Atlanta, GA Augusta, GA * Clarksville, TN * Davis-Monthan AFB, AZ ecampus Eglin AFB, FL Ft. Benning/Columbus, GA Ft. Bragg/Fayetteville, NC Ft. Carson, CO Ft. Lewis, WA * Ft. Walton Beach, FL Holloman AFB, NM Hurlburt Field, FL * Jacksonville, FL * *program ended 8/1/09

7 MSM Program Locations, Head Count And Graduation Data Teaching Location Student Headcount Graduation Number Fall Fall 2009 Malmstrom AFB, MT Montgomery, AL ** 0*** Norfolk, VA Orlando, FL Peninsula Area, VA Pensacola, FL San Antonio, TX Shaw AFB, SC * Sumter, SC Tampa, FL * Tifton, GA * Tyndall/Panama City, FL *program ended 8/1/09 **Summer 2009 cohort ***Summer 2010 cohort

8 Course Requirements (30 semester hours) The MSM degree offers six 30 semester hour options: Human Resource Management, Leadership and Organizational Effectiveness, Information Systems, International Management, Healthcare Management, International Hospitality Management, Applied Management, and Public Management (currently inactive). The latter two options are offered to contractual, cohort groups of students. All options require five core courses, four concentration courses and one elective course (except for the Applied Management and Public Management concentrations which have five core courses, three concentration courses and two electives).

9 Research Focus BUS6610 and MGT6627 have been designated as the research methods courses. A traditional research paper is required, beginning with a proposal developed in BUS6610, followed by data collection and completion of the actual paper. Instructors in many of the other MSM program courses require research papers as well.

10 MSM Core Courses Required MSM Core: All Concentrations (4 courses 3 SH each) BUS 6610 Business Research Design (A grade of B or better is required) MGT 6627 Specialized Study in Management (Focus on concentration selected by the student; serves as the Research Component for the degree. The core course requirements should be completed. Typically taken as the last, or concurrently with the last, concentration course. IHM 6689 will be completed in lieu of MGT 6627 for IHM students. A grade of B or better is required. ) MGT 6671 Organizational Behavior MGT 6685 Management Strategy (A grade of "B or better required) MGT 6696 Financial Analysis

11 Four Additional Courses from One Concentration All courses 3 SH each Area A: Human Resource Management Area B: Leadership and Organizational Effectiveness Area C: International Management Area D: Healthcare Management Area E: Information Systems Area F: Applied Management (Contractual Cohort Groups Only) Area G: Public Management (Contractual Cohort Groups Only) Area H: International Hospitality Management

12 Area A: Human Resource Management HRM 6601 Legal Environment of Employment Decisions HRM 6603 Human Resource Management (Required) HRM 6604 Labor Law HRM 6619 Seminar in Human Resource Administration HRM 6622 Human Resource Staffing HRM 6623 Training and Development of Human Resources HRM 6632 Compensation Management HRM 6635 Employee Relations and Safety HRM 6645 International Human Resource Management

13 Area B:Leadership and Organizational Effectiveness IS 6679 Management Information Systems MGT 6674 Business Ethics MGT 6681 Organization Development and Change (Required) MGT 6682 Leadership and Motivation

14 Area C: International Management ECO 6657 International Trade and Economics HRM 6645 International Human Resource Management MGT 6670 Seminar in International Management (Required) IR 5552 International Law IR 6631 Intercultural Relations IR 6656 International Power and Influence

15 Area D: Healthcare Management HSA 6680 Health Services Administration and Policy HSA 6681 Legal and Social Issues in Health Administration HSA 6682 Healthcare Planning and Management (Required) HSA 6683 Healthcare Economics HSA 6684 Managed Care: Origins, Organizations, and Operations

16 Area E: Information Systems IS 6672 Information Systems and Business Strategy IS 6674 Information Systems Management IS 6676 E-Commerce for Global Business IS 6679 Management Information Systems

17 Area F: Applied Management (Contract Cohort Groups Only) HRM 6603 Human Resource Management MGT 6645 Quantitative Methods in Management MGT 6681 Organization Development and Change Two Management Electives Selected for Cohort

18 Area G: Public Management Limited to Maxwell/Gunter Contract Programs PA 6610 Foundations of Public Administration PA 6624 Public Human Resources Management PA 6644 Administrative Law PA 6650 Governmental Budgeting

19 Area H: International Hospitality Management Complete the specified 15 semester hours IHM 6680 Global Marketing Strategy for Hospitality Executives IHM 6681 Managing Financial Systems in the Hospitality Industry IHM 6682 International Hospitality Legal Issues IHM 6683 International Hospitality Operations IHM 6689 International Hospitality Management Internship. For the International Hospitality Management concentration only, a consulting-type internship of at least 120 hours will be completed in place of the core MGT 6627 requirement, and will be accomplished with a hospitality industry firm -hotel, lodging, or restaurant chain or tourism board - after completing no fewer than 21 semester hours in the program, including 9 semester hours in the IHM concentration. (Required in the IHM concentration.)

20 Grading Rubric for BUS 6610 Research Paper Definitions of quality of work A Level Work (Excellent): (1) Responds fully to what the assignment asks; (2) Presents a manifest topic statement containing the issue to be analyzed and the position to be taken; (3) Exercises critical thinking that is clear, logical (coherent & relevant), deep, broad, and discriminating; (4) Expresses its purpose clearly and persuasively; (5) Invokes and uses disciplinary facts correctly; (6) Provides adequate supporting arguments with reasons, evidence, and examples; (7) Is focused, well organized, and unified; (8) Uses direct language that is appropriate for the audience; (9) Invokes discerning sources when appropriate; (10) Correctly documents and cites sources; (11) Is free of errors in grammar, punctuation, word choice, spelling, and format; and (12) Displays originality and creativity in realizing items (1) through (9) above. B Level Work (Very Good): Realizes high quality in (1) through (11) fully and completely --- but does not reveal originality or creativity. C Level Work (Adequate): Realizes adequacy in (1) through (11) and demonstrates overall competence --- but contains a few relatively minor errors or flaws. A "C" paper may show great creativity and originality, but those qualities don't compensate for poor or careless writing. A "C" paper is adequate in all regards but could use polish and usually looks and reads like a next-to-final draft. D Level Work (Weak): Fails to realize some elements of (1) through (11) adequately and contains several relatively serious errors or flaws or many minor ones. A "D" paper is less than adequate for public presentation and often looks and reads like a first or second draft. F Level Work (Poor): Fails to realize several elements of (1) through (11) adequately and contains many serious errors or flaws as well as many minor ones. An "F" paper usually contains fatal errors of thought or execution and usually looks and reads like private writing.

21 Grading Rubric for BUS 6610 Research Paper (Continued) Measurement Scale: Excellent*Good*Not Quite Adequate*Weak*Poor (based on definitions provided) Measure Items (1) Responds fully to the assignment: (2) Presents a manifest topic statement identifying the issue and the position (3) Exercises good critical thinking (4) Expresses its purpose clearly and persuasively throughout (5) Invokes and uses disciplinary facts correctly (6) Provides adequate supporting arguments with reasons, evidence, and examples (7) Is focused, well organized, and unified (8) Uses direct language that is appropriate for the audience (9) Invokes discerning sources when appropriate (10) Correctly documents and cites sources (11) Is free of errors in grammar, punctuation, word choice, spelling, and format (12) Displays originality and creativity Overall Evaluation: Excellent*Good*Not Quite Adequate*Weak*Poor (based on definitions provided)

22 Grading Rubric for MGT6627 Definitions of quality of work Research Paper A Level Work (Excellent): (1) Responds fully to what the assignment asks; (2) Presents a manifest topic statement containing the issue to be analyzed and the position to be taken; (3) Exercises critical thinking that is clear, logical (coherent & relevant), deep, broad, and discriminating; (4) Expresses its purpose clearly and persuasively; (5) Invokes and uses disciplinary facts correctly; (6) Provides adequate supporting arguments with reasons, evidence, and examples; (7) Is focused, well organized, and unified; (8) Uses direct language that is appropriate for the audience; (9) Invokes discerning sources when appropriate; (10) Correctly documents and cites sources; (11) Is free of errors in grammar, punctuation, word choice, spelling, and format; and (12) Displays originality and creativity in realizing items (1) through (9) above. B Level Work (Very Good): Realizes high quality in (1) through (11) fully and completely --- but does not reveal originality or creativity. C Level Work (Adequate): Realizes adequacy in (1) through (11) and demonstrates overall competence --- but contains a few relatively minor errors or flaws. A "C" paper may show great creativity and originality, but those qualities don't compensate for poor or careless writing. A "C" paper is adequate in all regards but could use polish and usually looks and reads like a next-to-final draft. D Level Work (Weak): Fails to realize some elements of (1) through (11) adequately and contains several relatively serious errors or flaws or many minor ones. A "D" paper is less than adequate for public presentation and often looks and reads like a first or second draft. F Level Work (Poor): Fails to realize several elements of (1) through (11) adequately and contains many serious errors or flaws as well as many minor ones. An "F" paper usually contains fatal errors of thought or execution and usually looks and reads like private writing.

23 Grading Rubric for MGT6627 Research Paper (Continued) Measurement Scale: Excellent*Good*Not Quite Adequate*Weak*Poor (based on definitions provided) Measure Items (1) Responds fully to the assignment: (2) Presents a manifest topic statement identifying the issue and the position (3) Exercises good critical thinking (4) Expresses its purpose clearly and persuasively throughout (5) Invokes and uses disciplinary facts correctly (6) Provides adequate supporting arguments with reasons, evidence, and examples (7) Is focused, well organized, and unified (8) Uses direct language that is appropriate for the audience (9) Invokes discerning sources when appropriate (10) Correctly documents and cites sources (11) Is free of errors in grammar, punctuation, word choice, spelling, and format (12) Displays originality and creativity Overall Evaluation: Excellent*Good*Not Quite Adequate*Weak*Poor (based on definitions provided)

24 Grading Rubric for MGT 6671 Research Paper RESEARCH PAPER EVALUATION CRITERIA Statement of the Problem (Research Question) 15% Extremely Clear24 pointsgenerally Understandable18 pointsonly hinted at12 pointsnot clearly stated6 points Statement of Purpose 20% Extremely well stated and supported32 pointsgenerally well stated and supported24 pointsonly hinted and support was not substantial16 pointsnot stated and paper lacked organization8 points Paragraph Organization 10% All paragraphs were organized around topic sentences and fully developed. Transitions were handled well.32 pointsmost paragraphs were organized around topic sentences and fully developed. Transitions were adequate.24 pointsfew paragraphs were organized around topic sentences and fully developed. Transitions were weak.16 pointslittle or no evidence of paragraph organization. Transitions were poor or lacking.8 points Sentence Structure Grammar Spelling 15% Varied and well written24 pointsmost sentences were varied and well written18 pointssentences were somewhat varied and some were awkward12 pointsmost sentences followed same pattern and many were awkward6 points APA Mechanics 30% 1 2 Errors16 points3 4 Errors12 points5 6 Errors8 points7 or more errors4 points Overall Assessment 10% The paper was outstanding. It demonstrated superior understanding of the material covered.32 pointsthe paper was good. It demonstrated an average understanding of the material covered.24 pointsthe paper was acceptable. It demonstrated some understanding of the material covered.16 pointsthe paper was not acceptable. The paper was not up to the level of quality expected for the course.8 points Total Points A= Excellent Paper pointsb= Good Paper pointsc= Adequate Paper60 99 pointsf= Poor Paper40 59 points PRESENTATION EVALUATION CRITERIATotal PointsPointsAwardedKnowledge: Displayed an excellent grasp of the material. Demonstrated excellent mastery of content, application and implications. Demonstrated in-depth understanding through the use of examples and explanations.25organization: The purpose was extremely clear, concise, well organized. Points were easy to follow because of the organization. Transitions between sections (or speakers) were smooth and coordinated.15stage Presence: Excellent stage presence. Confident, used notes well, at ease, excellent gestures, good audience attention and eye contact.20visual Aids: Simple, clear, easy to interpret, easy to read. Well coordinated with content, well designed, used very effectively.25summary: Clear, concise, major points emphasized, clear recommendations, strong conclusion or call for action.15total100 Comments: EVALUATION CRITERIA for RESEARCH PROPOSAL DUE 25% OF YOUR GRADE Clear identification of the research question25 pointsappropriate choice of articles25 pointscorrect use of APA documentation25 pointsclear writing (sentence structure, spelling, grammar)25 points

25 Grading Rubric for MGT 6685 Research Paper RESEARCH PAPER EVALUATION CRITERIA Statement of the Problem (Research Question) 15% Extremely Clear24 pointsgenerally Understandable18 pointsonly hinted at12 pointsnot clearly stated6 points Statement of Purpose 20% Extremely well stated and supported32 pointsgenerally well stated and supported24 pointsonly hinted and support was not substantial16 pointsnot stated and paper lacked organization8 points Paragraph Organization 10% All paragraphs were organized around topic sentences and fully developed. Transitions were handled well.32 pointsmost paragraphs were organized around topic sentences and fully developed. Transitions were adequate.24 pointsfew paragraphs were organized around topic sentences and fully developed. Transitions were weak.16 pointslittle or no evidence of paragraph organization. Transitions were poor or lacking.8 points Sentence Structure Grammar Spelling 15% Varied and well written24 pointsmost sentences were varied and well written18 pointssentences were somewhat varied and some were awkward12 pointsmost sentences followed same pattern and many were awkward6 points APA Mechanics 30% 1 2 Errors16 points3 4 Errors12 points5 6 Errors8 points7 or more errors4 points Overall Assessment 10% The paper was outstanding. It demonstrated superior understanding of the material covered.32 pointsthe paper was good. It demonstrated an average understanding of the material covered.24 pointsthe paper was acceptable. It demonstrated some understanding of the material covered.16 pointsthe paper was not acceptable. The paper was not up to the level of quality expected for the course.8 points Total Points A= Excellent Paper pointsb= Good Paper pointsc= Adequate Paper60 99 pointsf= Poor Paper40 59 points PRESENTATION EVALUATION CRITERIATotal PointsPointsAwardedKnowledge: Displayed an excellent grasp of the material. Demonstrated excellent mastery of content, application and implications. Demonstrated in-depth understanding through the use of examples and explanations.25organization: The purpose was extremely clear, concise, well organized. Points were easy to follow because of the organization. Transitions between sections (or speakers) were smooth and coordinated.15stage Presence: Excellent stage presence. Confident, used notes well, at ease, excellent gestures, good audience attention and eye contact.20visual Aids: Simple, clear, easy to interpret, easy to read. Well coordinated with content, well designed, used very effectively.25summary: Clear, concise, major points emphasized, clear recommendations, strong conclusion or call for action.15total100 Comments: EVALUATION CRITERIA for RESEARCH PROPOSAL DUE 25% OF YOUR GRADE Clear identification of the research question25 pointsappropriate choice of articles25 pointscorrect use of APA documentation25 pointsclear writing (sentence structure, spelling, grammar)25 points

26 Elective Courses Other Business Electives Elective courses may be selected from any appropriate graduate management curriculum, to include the Troy MSM, Troy MSHRM, Troy approved PME course, specialized study completed with a Troy faculty member, or selected pre-approved MPA courses (i.e., PA 6603, 6630, 6631, 6645, 6647, 6648, 6649, 6650) and an MSIR course, IR All authorizations for MSM students to be a transient student at another institution must be approved before the course is attempted.

27 Assessment Procedures The Educational Testing Service Major Field Test (MFT) for the Master of Business Administration (MBA) is used as the external benchmark and is taken on-line/proctored in the capstone MGT6685 course. A three-hour, internal Capstone exam (100 multiple choice questions developed from analysis of a Harvard Business School case) constructed by Troy University faculty is also administered on-line/proctored in the capstone MGT6685 course.

28 MSM Curriculum Map EO1: Students will be able to demonstrate knowledge of the theory, concepts, principles, and practices of business management. Core courses supporting EO#1: MGT6671, MGT6685, MGT6696 EO2: Students will be able use an open system approach to management problem solving to include problem recognition, analysis through the use of conceptual and theoretical measurements and diagnostics, solution development, implementation, planning, and effective written and oral communication. Core courses supporting EO#2: BUS6610, MGT6627, MGT6671, MGT6685, MGT6696

29 MSM Curriculum Map Continued EO3: Students will demonstrate the ability to analyze, select, and present strategies that support a selected management specialty area. Core courses supporting EO#3: MGT6671, MGT6685, MGT6696 EO4: Students will use common management tools and approaches to analyze and interpret management data and use effective strategies to design management processes. Core courses supporting EO#4: BUS6610, MGT6671, MGT6685, MGT6696

30 MSM Curriculum Matrix Note that all of the EOs for each course listed below apply to the respective MSM program EOs, e.g., all the EOs for MGT6671 apply to MSM Program EOs 1, 2, 3, and 4 EO1 EO2 EO3 EO4 BUS 6610 X X MGT 6627 X MGT 6671 X X X X MGT 6685 X X X X MGT 6696 X X X X

31 Program Expected Outcome 1 EO1: Students will be able to demonstrate knowledge of the theory, concepts, principles, and practices of business management. This will be measured using the MSM Capstone Exam and the MFT-MBA. The goal is for 80% of students to score at 70 or above on the Capstone exam;. also 70% of students to score at or above the national mean score on the MFT. Course Expected Outcomes supporting Program Level EO1: MGT6671 Organizational Behavior MGT6696 Financial Analysis MGT6685 Management Strategy

32 Course Expected Outcomes Supporting Program Level EO1, Continued: MGT 6671 Organizational Behavior Explain the concept of an organization s corporate culture, including its value system, and its effects on the behavior of individuals and groups in organizations. List and describe major personality, power, attitude, and needs theories as they relate to individual behavior within organizations. Describe communication processes between individuals and within organizations. Describe group/team processes within organizations. Analyze sources of conflict and alterative approaches to conflict management. Evaluate the ethical aspects of alternative approaches to organization, job, and work design. MGT 6696 Financial Analysis Compute and discuss the basic principles of risk and return concepts from the perspective of an individual asset and a portfolio. Analyze an investment proposal within a capital-budgeting framework. Describe debt and equity as sources of long-term funding, Determine the impact of using debt and equity when determining the capital structure of a firm. Compute a firm s cost of capital and discuss its use in financial analysis. Compute and discuss the basic ratios in financial-statement analysis. Understand the basics of financial forecasting.

33 Course Expected Outcomes Supporting Program Level EO1, Continued: MGT 6685 Management Strategy Describe the strategic-management process, citing appropriate theories and research, and specifically including strategy formulation, implementation, and evaluation. Identify and critically evaluate mission statements, strategic objectives, and organization-level strategies. Identify and justify company strengths, weaknesses, opportunities, and threats. List and describe the major competitive challenges facing organizations today. Apply industry competitive analysis and company situational analysis to a manufacturing or service industry case study scenario to craft a strategic plan that optimizes the conditions for sustainable competitive advantage, correctly using quantitative tools, matrices, and models. Apply management, marketing, finance, and information strategies to business objectives in an apt scenario, effectively bridging the gap between theory and practice.

34 Program Expected Outcome 2 EO2: Students will be able use an open system approach to management problem solving to include problem recognition, analysis through the use of conceptual and theoretical measurements and diagnostics, solution development, implementation, planning, and effective written and oral communication. This will be measured using the MSM Capstone Exam and the MFT-MBA. Goal is for 80% of students to score at 70 or above on the Capstone exam ; also 70% of students to score at or above the national mean score on the MFT. Course Expected Outcomes supporting Program Level EO2: BUS 6610 Business Research Design MGT 6627 Specialized Study in Management MGT 6671 Organizational Behavior MGT 6685 Management Strategy MGT6696 Financial Analysis

35 Course Expected Outcomes Supporting Program Level EO2, Continued: BUS 6610 Business Research Design Explain measurement, experimentation, survey design and related concepts and methodologies related to organizational research, including multivariate analysis. Apply measurement and design strategy concepts and principles to new business situations, including proper data preparation and description. Diagram, illustrate, and evaluate research designs and strategies, including the choice of measurement scales, survey methods, instrumentation, and sampling design. Evaluate research-generated material, including secondary data. Analyze and interpret material using appropriate statistical methods. Apply critical, scientific, and ethical thinking to solving research-related problems. Complete a business research project, properly displaying data. MGT 6627 Specialized Study in Management Present findings from study of a selected topic in depth in the area of management. Demonstrate conversance in the selected topic through appropriate application. Discuss how the selected topic may inform strategies to support business objectives. Prepare an empirical or conceptual academic paper in a form and format appropriate for formal presentation at an academic conference, including a literature review. Define and develop a theoretical or practical issue or problem, synthesizing theories and concepts from across the discipline, and displaying sound reasoning and strong criticalthinking skills in advancing recommendations. Defend a proposal and presentation persuasively in a formal setting.

36 Course Expected Outcomes Supporting Program Level EO2, Continued: MGT 6671 Organizational Behavior Analyze methods for undertaking planned-change programs within organizations. Apply organizational-behavior strategies to management scenarios utilizing a systems approach. MGT 6696 Financial Analysis Compute and discuss the basic ratios in financial-statement analysis. MGT 6685 Management Strategy Apply industry competitive analysis and company situational analysis to a manufacturing or service industry case study scenario to craft a strategic plan that optimizes the conditions for sustainable competitive advantage, correctly using quantitative tools, matrices, and models. Apply management, marketing, finance, and information strategies to business objectives in an apt scenario, effectively bridging the gap between theory and practice.

37 Program Expected Outcome 3 EO3: Students will demonstrate the ability to analyze, select, and present strategies that support a selected management specialty area. This will be measured using the MSM Capstone Exam and the MFT-MBA. Goal is for 80% of students to score at 70 or above on the Capstone exam ; also 70% of students to score at or above the national mean score on the MFT. Course Expected Outcomes supporting Program Level EO3: MGT 6671 Organizational Behavior MGT6685 Strategic Management MGT6696 Financial Analysis

38 Course Expected Outcomes Supporting Program Level EO3, Continued: MGT 6671 Organizational Behavior Apply organizational-behavior strategies to management scenarios utilizing a systems approach. MGT 6696 Financial Analysis Determine the impact of using debt and equity when determining the capital structure of a firm. Compute a firm s cost of capital and discuss its use in financial analysis. Compute and discuss the basic ratios in financial-statement analysis.

39 Course Expected Outcomes Supporting Program Level EO3, Continued: MGT 6685 Management Strategy Describe the strategic-management process, citing appropriate theories and research, and specifically including strategy formulation, implementation, and evaluation. Identify and critically evaluate mission statements, strategic objectives, and organization-level strategies. Apply industry competitive analysis and company situational analysis to a manufacturing or service industry case study scenario to craft a strategic plan that optimizes the conditions for sustainable competitive advantage, correctly using quantitative tools, matrices, and models. Apply management, marketing, finance, and information strategies to business objectives in an apt scenario, effectively bridging the gap between theory and practice.

40 Program Expected Outcome 4 EO4: Students will use common management tools and approaches to analyze and interpret management data and use effective strategies to design management processes. This will be measured using the MSM Capstone Exam and the MFT-MBA. Goal is for 80% of students to score at 70 or above on the Capstone exam: also 70% of students to score at or above the national mean score on the MFT. Course Expected Outcomes supporting Program Level EO4: BUS 6610 Business Research Design MGT 6671 Organizational Behavior MGT 6685 Management Strategy MGT 6696 Financial Analysis

41 Course Expected Outcomes Supporting Program Level EO4, Continued: BUS 6610 Business Research Design Explain measurement, experimentation, survey design and related concepts and methodologies related to organizational research, including multivariate analysis. Apply measurement and design strategy concepts and principles to new business situations, including proper data preparation and description. Develop a clear and well organized research proposal. Diagram, illustrate, and evaluate research designs and strategies, including the choice of measurement scales, survey methods, instrumentation, and sampling design. Evaluate research-generated material, including secondary data. Analyze and interpret material using appropriate statistical methods. Apply critical, scientific, and ethical thinking to solving research-related problems. MGT 6627 Specialized Study in Management Discuss how the selected topic may inform strategies to support business objectives. Define and develop a theoretical or practical issue or problem, synthesizing theories and concepts from across the discipline, and displaying sound reasoning and strong critical-thinking skills in advancing recommendations. MGT 6671 Organizational Behavior Define and demonstrate how various leadership and motivational models may be used to improve productivity and job satisfaction within organizations. Analyze methods for undertaking planned-change programs within organizations.

42 Course Expected Outcomes Supporting Program Level EO4, Continued: MGT 6696 Financial Analysis Compute and discuss the basic principles of risk and return concepts from the perspective of an individual asset and a portfolio. Analyze an investment proposal within a capital-budgeting framework. Compute a firm s cost of capital and discuss its use in financial analysis. Compute and discuss the basic ratios in financial-statement analysis. Understand the basics of financial forecasting. MGT 6685 Management Strategy Apply industry competitive analysis and company situational analysis to a manufacturing or service industry case study scenario to craft a strategic plan that optimizes the conditions for sustainable competitive advantage, correctly using quantitative tools, matrices, and models.

43 Assessment Procedures Program Assessment Procedures Students in the MSM program are required to take the ETS Major Field Test-MBA (MFT-MBA) and the MSM Capstone exam during the MGT 6685 Management Strategy course. The MFT exam is taken online in a proctored computer laboratory environment and students have three hours to complete the exam. Students also take the MSM Capstone exam online, while observed by a proctor and have three hours to complete the exam. The Capstone exam questions are based on a preselected Harvard Business School case that has been analyzed by the appropriate faculty. The case is provided to the student at the beginning of the exam. Each course in the MSM program has Expected outcomes listed on the SCOB Master Syllabi.

44 MFT-MSM Assessment Results The Major Field Test (MFT) in Masters in Business Administration (MBA) National means score is (50 th percentile). Assessment ecampus (25 th percentile) GC sites (20 th percentile) Goal: 70% of students to score at or above the national mean score on the MFT. Outcome: Goal not met.

45 MFT-MSM Assessment Results (Continued) The Major Field Test (MFT) in Masters in Business Administration (MBA) National means score is (50 th percentile). Assessment Albany (15 th percentile) 2. Atlanta (20 th percentile) 3. Augusta (20 th percentile) 4. Clarksville (10 th percentile) 5. Davis-Monthan AFB (15 th percentile) 6. ecampus (30t h percentile) 7. Eglin AFB None taken possibly due to small enrollment 8. Ft. Benning (25 th percentile) 9. Ft. Bragg (15 th percentile) 10. Ft. Carson (45 th percentile) 11. Ft. Lewis (35 th percentile) 12. Ft. Walton Beach (35 th percentile) 13. Holloman AFB (1 st percentile) Goal: 70% of students to score at or above the national mean score on the MFT. Outcome: Goal not met.

46 MFT-MSM Assessment Results (Continued) The Major Field Test (MFT) in Masters in Business Administration (MBA) National means score is (50 th percentile). Assessment Hurlburt None taken possibly due to small enrollment 15. Jacksonville (10 th percentile) 16. Malstrom AFB (50 th percentile) 17. Montgomery (20 th percentile) 18. Norfolk (30 th percentile) 19. Orlando None taken possibly due to small enrollment 20. Peninsula (20 th percentile) 21. Pensacola (30 th percentile) 22. San Antonio None taken possibly due to no students enrolled 23. Shaw AFB (20 th percentile) 24. Sumter (15 th percentile) 25. Tampa (15 th percentile) 26. Tifton None taken possibly due to small enrollment 27. Tyndall/Panama City (35 th percentile) Goal: 70% of students to score at or above the national mean score on the MFT. Outcome: Goal not met.

47 MFT-MSM Assessment Results (Continued) The Major Field Test (MFT) in Masters in Business Administration (MBA) National means score is (50 th percentile). Assessment Albany (20 th percentile) 2. Atlanta (10 th percentile) 3. Augusta (25 th percentile) 4. Clarksville None taken possibly due to small enrollment (3) 5. Davis-Monthan AFB (55 th percentile) 6. ecampus (30 th percentile) 7. Eglin AFB (40 th percentile) 8. Ft. Benning (25 th percentile) 9. Ft. Bragg (15 th percentile) 10. Ft. Carson None taken possibly due to small enrollment (9) 11. Ft. Lewis (45 th percentile) 12. Ft. Walton Beach (25 th percentile) 13. Holloman AFB None taken possibly due to small enrollment (4) Goal: 70% of students to score at or above the national mean score on the MFT. Outcome: Goal not met.

48 MFT-MSM Assessment Results (Continued) The Major Field Test (MFT) in Masters in Business Administration (MBA) National means score is (50 th percentile). Assessment Hurlburt None taken possibly due to small enrollment (5) 15. Jacksonville None taken possibly due to small enrollment (11) 16. Malstrom AFB None taken possibly due to small enrollment (19) 17. Montgomery (30 th percentile) 18. Norfolk (25 th percentile) 19. Orlando (15 th percentile) 20. Peninsula (30 th percentile) 21. Pensacola (40 th percentile) 22. San Antonio None taken due to no students enrolled 23. Shaw AFB None taken possibly due to site closure (8-1-09) 24. Sumter (25 th percentile) 25. Tampa (25 th percentile) 26. Tifton None taken possibly due to small enrollment (2) 27. Tyndall/Panama City (30 th percentile) Goal: 70% of students to score at or above the national mean score on the MFT. Outcome: Goal not met.

49 MFT-MSM Assessment Results (Continued) The Major Field Test (MFT) in Masters in Business Administration (MBA) National means score is (50 th percentile). Assessment (Spring & Summer not included) 1. Albany (10 th percentile) 2. Atlanta (20 th percentile) 3. Augusta (20 th percentile) 4. Clarksville None taken possibly due to small enrollment (1) 5. Davis-Monthan AFB Sample to small to generate report 6. ecampus (30 th percentile) 7. Eglin AFB None taken possibly due to small enrollment (19) 8. Malstrom AFB None taken possibly due to small enrollment (11) 9. Ft. Benning (15 th percentile) 10. Ft. Bragg (30 th percentile) 11. Ft. Carson (45 th percentile) 12. Ft. Lewis (50 th percentile) 13. Ft. Walton Beach (20 th percentile) 14. Holloman AFB None taken possibly due to small enrollment (5) Goal: 70% of students to score at or above the national mean score on the MFT. Outcome: Goal not met.

50 MFT-MSM Assessment Results (Continued) The Major Field Test (MFT) in Masters in Business Administration (MBA) National means score is (50 th percentile). Assessment (Spring & Summer not included)* 14. Hurlburt None taken possibly due to small enrollment (1) 15. Jacksonville None taken possibly due to small enrollment (11) 16. Malstrom (45 th percentile) 17. Montgomery (30 th percentile) 18. Norfolk (30 th percentile) 19. Orlando None taken possibly due to small enrollment (15) 20. Peninsula (30 th percentile) 21. Pensacola (30 th percentile) 22. San Antonio None taken possibly due to small enrollment (1) 23. Shaw AFB None taken possibly due to site closure Sumter (20 th percentile) 25. Tampa Sample too small to general report 26. Tifton None taken possibly due to site closure 27. Tyndall/Panama City (20 th percentile) Goal: 70% of students to score at or above the national mean score on the MFT. Outcome: Goal not met.

51 Graduate Survey Assessment Results 81.1% Graduates of the SCOB graduate programs report that the overall quality of the academic program is good or better. Only 65.4% feel that their Troy program prepared them for employment. However, 85.3% are convinced that the degree program for which they enrolled is valuable to them in their employment. While data is not yet available for academic year, past data of Expected outcomes for classroom students vs. online students are similar. In fact, ecampus scores are comparable to residential class outcomes. We do not anticipate any significant differences for MFT results Assessment Fall 2009 Assessment Assessment ecampus ecampus ecampus GC Atlantic GC Atlantic GC Atlantic GC Southeast GC Southeast GC Southeast GC Western GC Western GC Western Montgomery Montgomery Montgomery 236.5

52 Assessment Committee MSM Discipline Coordinating Committee Dennis Self (Chair): Montgomery Rod Blackwell: Global Campus Southeast Region Richard Calderola: Global Campus Southeast Region Dianne Eppler: Global Campus Atlantic Region John Mankelwicz: Global Campus Southeast Region The committee has met on as needed basis via Blackboard to discuss issues related to the MSM. With the increased emphasis on assessment the committee will be meeting to discuss assessment results, and make recommendations regarding the results.

53 Plans for Further Improvement A recommendation has been made by the MSM DCC to the SCOB Graduate Committee to delete the following language: or selected pre-approved MPA courses (i.e., PA 6603, 6630, 6631, 6645, 6647, 6648, 6649, 6650) and an MSIR course, IR The MSM Program EO1 will be revised to reflect separate EOs to enable SCOB to measure the demonstration of the knowledge of business management, the theories of business management, the concepts of business management, the principles of business management, and the practices of business management. The MSM Program EO2 will be revised to reflect separate EOs to enable SCOB to measure student skills in using an open-system approach to include problem recognition, to measure student skills in problem analysis using conceptual and theoretical measures and diagnostics, to measure student skills in developing implementations of solutions, to measure student skills in planning, to measure student skills in preparing written documents, and to measure student skills in oral presentations. The MSM Program EO #3 will be revised to reflect separate EOs to measure students abilities to analyze strategies that support a selected management area, to measure students analytical decision-making skills in selecting strategies that support a selected management area, and demonstrate skills in preparing and presenting these strategies.

54 Plans for Further Improvement (Continued) The MSM Program EO4 will be revised to reflect separate EOs to measure students abilities to analyze and interpret management data, and to design management processes. The MSM Program EO3 will be revised to reflect separate EOs to measure students abilities to analyze strategies that support a selected management area, to measure students analytical decision-making skills in selecting strategies that support a selected management area, and demonstrate skills in preparing and presenting these strategies. The MSM Program EO4 will be revised to reflect separate EOs to measure students abilities to analyze and interpret management data, and to design management processes. To more strongly reflect the research component of the MSM degree, a new program EO5 will be added as follows: Students will demonstrate an ability to prepare a traditional research paper. The assessment measure: 80% of the MSM students will score 80 or higher on the research component of the research courses BUS6610 and MGT6627. A grading rubric for BUS6610 and MGT6627 will be developed for assessment purposes beginning academic year

55 Plans for Further Improvement (Continued) To improve the assessment outcomes on the ETS Major Field Test, the MSM DCC will perform the following tasks: Program and Course EOs in the MSM will be redesigned to assure full alignment. As certain of these courses are also used in other degree programs (MBA, MSHRM), the MSM DCC will coordinate with the MBA and MSHRM DCCs to assure that any changes are not sub-optimal. The MSM DCC, along with the MBA DCC, will extensively review subscore performance on the MFT- MBA. From these reviews, recommendations, by discipline and location, will be made in terms of the course content and assessments used in each course to better prepare students for the MFT-MBA. As appropriate, based on the above-described reviews, formative assessments for certain courses may be necessary. If so, these will be designed. To improve the assessment outcomes on the Capstone Exam, the MSM DCC will perform the following tasks: The Capstone Exam, itself, will be reexamined as to its fit with the current Course and Program EOs. Based on this reexamination, the Capstone Exam will be revised, as appropriate, to yield a better fit with the current Course and Program EOs. The MSM DCC, along with the MBA DCC, will analyze on-going results by program and location. From these reviews, recommendations, by discipline and location, will be made in terms of the course content and assessments used in each course to better prepare students for the Capstone Exam. As appropriate, based on the above-described reviews, formative assessments for certain courses may be necessary. If so, these will be designed. The MSM DCC will conduct a review of the EOs for each course taught in the MSM degree program to assure alignment with Program EOs. When appropriate, and in coordination with the MBA and MSHRM DCCs, Program EOs, Course EOs, or both will be modified to bring them into alignment with each other.

56 How Do Program Changes Come About? The annual assessment results for the previous AY are sent to the MSM DCC Chair and to the Director of Graduate Business Programs early during the fall semester. The MSM DCC Chair then meets with the MSM DCC to evaluate assessment results and to develop and recommend any action or program alterations to improve assessment outcomes. In turn, any substantive recommendations go to the SCOB Graduate Committee for review and approval and a further recommendation is made to the Dean of the SCOB. The Dean then submits a proposal to the Graduate Council for final approval.

57 MSM Program Assessment and Change Diagram Previous Year Assessment Results Graduate Business Program Director SCOB Graduate Committee SCOB Dean MSM DCC Chair MSM DCC Assessment Results Meeting Graduate Council for Final Approval

58 MSM Degree Program by Site

59 Sorrell College of Business Ft. Walton Beach Spring, 2010 Master of Science in Management Leadership and Organizational Effectiveness Concentration Program Improvement Plan Ben Mason MSM Faculty Advisor

60 Program Level Expected Outcomes EO1: Students will be able to demonstrate knowledge of the theory, concepts, principles, and practices of business management. EO2: Students will be able use an open system approach to management problem solving to include problem recognition, analysis through the use of conceptual and theoretical measurements and diagnostics, solution development, implementation, planning, and effective written and oral communication. EO3: Students will demonstrate the ability to analyze, select, and present strategies that support a selected management specialty area. EO4: Students will use common management tools and approaches to analyze and interpret management data and use effective strategies to design management processes.

61 Recommended Program Actions A. Faculty will assist in facilitating these EOs by designing and administering exams in each course that includes objective questions and cases analyses. This should ensure factual learning as well as developing critical thinking skills. B. Graduate faculty will continually evaluate and improve the Capstone Exam and its results for validity and usefulness. C. Graduate faculty will continue to participate in the MSM program committee discussions and actively participate in the MSM Redesign Discussion Board. D. The site will improve the Video-teleconferencing facility to enhance VTC classes and participation in MSM Committee discussion groups.

62 Leadership and Organizational Effectiveness Option Leadership and Organizational Effectiveness Option Courses: IS 6679 Management Information Systems MGT 6674 Business Ethics MGT 6681 Organization Development and Change MGT 6682 Leadership and Motivation

63 Improvement Plan, 1 of 4 Task Related to EO# Related to Program Action Number Responsibility of Others Involved Target Date Ensure that course outcomes match course syllabus 1-4 A, B, C Instructor; oversight by Troy Ft. Walton Business Coordinator MSM Faculty Advisor T1, 2010 Require Pre and Post course objective test to measure course outcomes in each program course 1-4 A, B, C Instructor; oversight by Troy Ft. Walton Business Coordinator MSM Faculty Advisor T1, 2010

64 Improvement Plan, 2 of 4 Task Relate d to EO# Related to Program Action Number Responsibility of Others Involved Target Date Require at least one (1) proctored exam in all courses 1-4 A, B, C Instructor; oversight by Ft. Walton Business Coordinator MSM Faculty Advisor T1, 2010 Require retention of attendance records, grade sheets, and copies of exams and research papers for all courses 1-4 A, B, C Instructor; oversight by Troy Ft. Walton Business Coordinator MSM Faculty Advisor T1, 2010

65 Improvement Plan, 3 of 4 Task Related to EO# Related to Program Action Number Responsibilit y of Others Involved Target Date Encourage faculty and student participation in course surveys 1-4 A, B, C Instructor; oversight by Troy Ft. Walton Business Coordinator MSM Faculty Advisor T1, 2010 Conduct quarterly faculty meetings on Site, in Blackboard, and utilizing VTC 1-4 A, B, C, D Instructor; oversight by Troy Ft. Walton Business Coordinator MSM Faculty Advisor T1, 2010

66 Improvement Plan, 4 of 4 Task Related to EO# Related to Program Action Number Responsibility of Others Involved Target Date Conduct classroom and Blackboard observations of adjunct faculty 1-4 A, B, C, D Instructor; oversight by Troy Ft. Walton Business Coordinator MSM Faculty Advisor T1, 2010 Encourage MSM Committee participation via Blackboard and VTC 1-4 A, B, C, D Instructor; oversight by Troy Ft. Walton Business Coordinator MSM Faculty Advisor T1, 2010