Enterprise Mobility - Problem or Possibility?

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1 Enterprise Mobility - Problem or Possibility? Hans Nygaard We are Logica International business and technology services company Extensive industry knowledge and technical core competences within a host of industries employees, primarily based in Europe SAP specialists dedicated to European businesses and globally Certified SAP AM and IM centres in Brazil, Europe and Australia Operations in 41 countries from where we deliver Business Consulting, Systems Integration, Project- and Outsourcing Services across all industries and business functions Listed on both the London Stock Exchange and Euronext (Amsterdam) 1

2 Global Reach Local Presence Global Center of Excellence for SAP Enterprise Mobility located at Logica s Danish headquarters in Ballerup Our CoE mobility team has in average 12 years of SAP experience and 6 years focused on mobility We have extensive experience with improving business processes through mobile solutions We have worked with Sybase Unwired and Afaria since 1999 and have delivered SAP Sybase services to more than users Of our 450 mobility consultants in Europe, 175 have extensive SAP and Sybase experience Logica and Mobility Hosting & Cloud Strategy & Business Consulting Business Case Development Mobile Device Management Proof of Concepts Application Management Solution Design & Projects Mobile Security Technology Evaluation No. 4 2

3 Content Trends and drivers in Enterprise Mobility Navigating the SAP Enterprise Mobility technology landscape How to create and implement an Enterprise Mobility Strategy, tailored to your organizations maturity Summary No. 5 Content Trends and drivers in Enterprise Mobility Navigating the SAP Enterprise Mobility technology landscape How to create and implement an Enterprise Mobility Strategy, tailored to your organizations maturity Summary No. 6 3

4 Definition of Mobility Mobile computing, a generic term describing one s ability to use technology untethered, but often used to refer to access to information or applications from occasionally-connected, portable, networked computing devices. Source: Wikipedia No. 7 Definition of Mobility Our enterprise mobility definition All enterprise business services that can be provided from a mobile device The business process is extended from core SAP systems to a mobile platform Broaden your scope to include all the mobile possibilities and technical components available today No. 8 4

5 Definition of Mobility 2007 Late 60 ties 2010 No. 9 Trends: There s an App for that + BYOD 5

6 Trends: Behaviours Unplugged Should I buy a MacBook pro or a MacBook Air? We re looking for a non-gluten and vegetarian restaurant Where is the closest stone-baked pizza place? Logica Business Consulting All rights reserved Trends: Social Media 500 mio. users - 11 new accounts per second 800+ mio. users 2 mio users, 80% of Fortune mio. members An average employee spends 28 minutes per day on social media The new cigarette break February 2012 numbers Logica Business Consulting All rights reserved No. 12 6

7 Trends: the next Game Changer...? Siri Logica Business Consulting All rights reserved Market Trends and Drivers How important do you view Enterprise Mobility to your company's future success? 1% 4% 44% 15% 36% Not important Somewhat important Important Very important Critical Source: Netcentric Strategies LLC, October 2011 No. 14 7

8 Market Trends and Drivers Smartphone market share Q ios 24% 2% RIM 9% WP7 & WinMo 2% Others 1% Android 51% Source: Gartner 2011 Symbian 11% Devices activated 24-25/ : ios: 3,1m Android: 3,7m Ruggedized devices are dominated by No. 15 Market Trends and Drivers Source: insiderresearch, February 2012 (global study) Footer appears here No. 16 8

9 Market Trends and Drivers Source: insiderresearch, February 2012 (global study) Footer appears here No. 17 Mobility & Security Source: Kelton Research Jan 2011, sponsored by Sybase No. 18 9

10 Security Issues Top 3 Transmitting data Encryption on WWAN/WLAN Exposing central systems to the Internet Storing data locally Legal implications Industrial espionage Tracking data Data on flash memory Encryption BYOD management Identity management User authentication Enforcing password strength Virus, malware, spyware, hacking protection No. 19 Bring Your Own App? Users will use whatever tool is on the app store or internet in general to solve their need to work smarter on the go Example: bi.ondemand.com lets you upload spreadsheet data to the cloud and manipulate it on BO Explorer Mobile for ipad Pretty cool - and free (until a certain row number) No

11 Content Trends and drivers in Enterprise Mobility Navigating the SAP Enterprise Mobility technology landscape How to create and implement an Enterprise Mobility Strategy, tailored to your organizations maturity Summary No. 21 SAP Mobility Status SAP acquired Sybase in Jan 2011 at $5.8 billion. The investment must be capitalized and the global SAP organization is being driven extremely hard on this Mobility hype cycle - Peak of Inflated Expectations All SAP partners see the opportunity window and are reacting The truly experienced skill base is very small - many partners are starting on the school bench No

12 SAP Mobility History 1990 ties, the birth of WiFi 1999 SAP Console part of 4.6B, on-line access 2000 PDA platforms mature with Windows Pocket PC (CE 3.0) 2003 GPRS mobile data networks common 2003 SAP ITS Mobile for on-line use 2004 SAP s first offline architecture SAP NetWeaver Mobile Infrastructure 2.5, not very good G mobile data networks common 2007 Apple launches first iphone 2009 New offline integration platform: SAP NetWeaver Mobile 7.1 (7.3 in ramp-up) 2011 SAP acquires Sybase, new tools, new app strategy No. 23 Connecting to SAP Database Server WLAN WWAN WAN Firewall Mobile Enterprise Service Reverse Proxy Sybase Relay Server Sybase Unwired Server NetWeaver Gateway SAP Application server USB Sybase Afaria MDM Database Server No

13 Mobile Devices Definition: A mobile device is any handheld unit using a mobile OS No. 25 Mobile Applications - UI and UX You can t buy a 100% standard solution UI must be adapted to your process and your specific use 22 ¼ VG A SAP GUI needs to please all not possible on a 3.5 screen No

14 Connecting to SAP There is a number of ways to connect to ERP processes, they can be divided into: Online: Access directly and synchronous, store no data locally Offline: Access indirectly and asynchronous, cache or store data locally Hybrid: Access by other means, misc. data strategies No. 27 Connecting to SAP Online Sybase Unwired Platform ITS Mobile (+ voice picking) Mobile Web Dynpro for JAVA SAP Portal on Device SAP Console GuiXT Mobile Web Dynpro for ABAP (Windows CE platforms only) jquery Mobile Framework HTML5 NW Gateway 2.0 direct webservices No

15 Connecting to SAP Offline SAP Sybase Unwired Platform SAP NetWeaver Mobile 7.3 SAP Mobile Infrastructure 2.5 No. 29 SAP Offline Solutions: Sybase Unwired Platform A full middleware platform (MEAP) Very flexible Good performance Up to date UI/UX design options Multi-platform: Runs on Windows Mobile, RIM (BlackBerry), ios (iphone/ipad) Android and HTML5 Push technology Complex orchestration & distribution requires NWM 7.3 DOE Standard apps required NW Gateway Complex architecture Separate licensing required No

16 SAP Offline Solutions: Sybase Unwired Platform Separate Sybase licensing required, both platform and user No. 31 SAP NetWeaver Mobile 7.3 SAP s second mobile middleware attempt No SAP mobile apps, partner solutions only Initially SAP JAVA client, now native custom clients (.NET etc) Very flexible Great performance Growing install base Very good UI/UX design options Any mobile OS (custom native clients) No push technology Part of the SAP standard licensing + each mobile user to have a SAP NetWeaver Platform User License (PUL) No

17 Connecting to SAP Other Options SAP Interactive Forms by Adobe Good interface to non-sap and/or external users, in or browser, offline but can do online lookup, etc. SAP NetWeaver Gateway 2.0 Common OData/Atom interface to Enterprise Services, RFC, BAPI Must converge with NetWeaver Mobile and Sybase Unwired first SAP NetWeaver PI, custom adapters As interface and orchestration to third-party solutions IDoc Old school asynchronous data transfer SMS/MMS Micro apps or consumer interaction No. 33 Content Trends and drivers in Enterprise Mobility Navigating the SAP Enterprise Mobility technology landscape How to create and implement an Enterprise Mobility Strategy, tailored to your organizations maturity Summary No

18 Who has one? Source: insiderresearch, February 2012 (global study) No. 35 Enterprise Mobility Strategy Enterprise Mobility Strategy is just a set of ground rules for the mobile initiatives to act within. Vision outlines what the organization wants to be Mission defines the fundamental purpose of an organization or an enterprise Strategy is a combination of the goals for which the enterprise is striving and the means by which it is seeking to get there No

19 Strategic maturity level The as-is situation Most are here Disordered Partly integrated (silos) Fully integrated The next step? Enterprise Mobility Strategy Technology evaluation Proof of Concept Business case study Enterprise Mobility Strategy iems Integrated Enterprise Mobility Strategy Governance Process & IT Inventory Stakeholder Input Market Assessment Analyze Business Portfolio Management Master Data Management Service Management IT Services Security Management Device & Asset Management Infrastructure Management Business Innovation Managed Enterprise Mobility Strategize Projects Methodology Governance i Roadmap Policies + Guidelines Implement No

20 Strategy Topics No. 39 Enterprise Mobility Strategy A strategy must be fully integrated and dynamic Be process driven If your business processes are static you can decide on a static strategy = simple and easy to govern If your business processes are dynamic and ever changing, your strategy must support it = complex and more effort to govern Business and not technology must drive your strategy Decide on your strategy and let the business cases (ROI) drive it forward and evolve it project after project A strategy must be easy to understand and enforce Define a clear governance model and responsibilities Be firm in managing white collar solutions No

21 Governing the Enterprise Mobility Strategy Your strategy will never be static (evolve or die) You must have a governance model to enable change Many parties have interest in the strategy Business lines (the users) IT infrastructure SAP Competence Center Operations and hosting Helpdesk services Tie into (or establish) an Enterprise Architecture Group Empower the governance board Management mandate is a must! No. 41 Identifying your business cases Look for boundaries or cutovers Process exits one system and continues into another Process goes onto paper or manual steps or returns Responsibilities or roles change, i.e., supervisor to mechanic, internal to external partner Analyze CPU time vs. t-codes vs. departments or user groups Should any of those t-code actions be mobilized? Be changed from info pull (manually checking up) to push (exceptions and alerts)? Helpdesk ticket data mining Look at processes where the user needs information to act and act correctly (ie. credit check at point of sales) No

22 Content Trends and drivers in Enterprise Mobility Navigating the SAP Enterprise Mobility technology landscape How to create and implement an Enterprise Mobility Strategy, tailored to your organizations maturity Summary No. 43 It's not new ideas that scare me it's old ones 22

23 Thank you Logica is a business and technology service company, employing 39,000 people. It provides business consulting, systems integration and outsourcing to clients around the world, including many of Europe's largest businesses. Logica creates value for clients by successfully integrating people, business and technology. It is committed to long term collaboration, applying insight to create innovative answers to clients business needs. Logica is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG). More information is available at 23

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