Mobility Strategy Update. Julie Tregurtha Head of Mobility Sales: SAP Africa

Transcription

1 Mobility Strategy Update Julie Tregurtha Head of Mobility Sales: SAP Africa

2 SAP s Five Market Categories 11 Lines of Business Cloud 24 Industries Mobile Analytics Applications 11 Lines of Business Go to Market Database and Technology Powered by SAP HANA PRODUCT SOLUTION VALUE

3 SAP s mobile solution today Support for All Popular Devices SAP Store LoB/Industry Apps Customer Apps Analytics Apps Instant Mobilization Implementation and Hosting Services SAP Mobility Platform Mobile Enterprise Application Platform (MEAP) Mobile Device Management Mobile Consumer Application Platform (MCAP) SAP Business Suite Databases 3 rd Party Applications Full-Service Platform Support for SAP & Third Party Apps/Databases 2012 SAP AG. All rights reserved. 2

4 SAP s mobile portfolio build, buy and partner strategy Industr y LoB Analytic s Custo m Partner Industr y Cloud Partner On-Premise B2E Apps Mobile Asset Mgmt Field Service Direct Store Delivery/Retail Ex LoB Mobile Apps Mobile Analytics Apps Custom Mobile Apps Partner Apps Partner Apps Partner Apps Banking Retail Telco Travel & Hosp. Media & Ent. Automotive Partner Apps Partner Apps Partner Apps B2C Apps Platform B2E SAP Mobility Platform Unified B2E+B2C Platform + Mobile Device Mgmt + Related Services B2C Afaria Mobile Device Management Sybase 365 Messaging Infrastructure SAP/Sybase Build Ecosystem 2012 SAP AG. All rights reserved. 3

5 SAP s mobile portfolio build, buy and partner strategy Industr y LoB Analytic s Custo m Partner Industr y Cloud Partner On-Premise B2E Apps Mobile Asset Mgmt Field Service Direct Store Delivery/Retail Ex LoB Mobile Apps Mobile Analytics Apps Custom Mobile Apps Partner Apps Partner Apps Partner Apps Banking Retail Telco Travel & Hosp. Media & Ent. Automotive Partner Apps Partner Apps Partner Apps B2C Apps Mobility Development Tools/SDK Platform B2E SAP Mobility Platform Unified B2E+B2C Platform + Mobile Device Mgmt + Related Services B2C Afaria Mobile Device Management Sybase 365 Messaging Infrastructure SAP/Sybase Build Ecosyste m 2012 SAP AG. All rights reserved. 4

6 Three Companies, Three Strengths - Adobe, Sencha and Appcelerator need no introduction. - Between the three, they boast more than a million developers who use the platforms and enable any type of mobile development that can be dreamt of. - Sencha Touch is one of the leading HTML5 development frameworks and can create hybrid apps for both ios and Android. - PhoneGap is the single service that started the "hybrid app" development model that has been copied by many other companies. - The Titanium SDK from Appcelerator leverages JavaScript, HTML5 and CSS to create native apps with Web-based software. - The three platforms have overlapping functionality but put together under SAP's umbrella, they form an environment that cannot be found elsewhere SAP AG. All rights reserved. 5

7 SAP s mobile portfolio build, buy and partner strategy Industr y LoB Analytic s Custo m Partner Industr y Cloud Partner On-Premise B2E Apps Mobile Asset Mgmt Field Service Direct Store Delivery/Retail Ex LoB Mobile Apps Mobile Analytics Apps Custom Mobile Apps Partner Apps Partner Apps Partner Apps Banking Retail Telco Travel & Hosp. Media & Ent. Automotive Partner Apps Partner Apps Partner Apps B2C Apps Mobility Development Tools/SDK Platform B2E SAP Mobility Platform Unified B2E+B2C Platform + Mobile Device Mgmt + Related Services B2C Afaria Mobile Device Management Sybase 365 Messaging Infrastructure SAP/Sybase Build Ecosystem 2012 SAP AG. All rights reserved. 6

8 Enterprise Mobility: Requirements End User Enterprise Simple Usage Choice of Devices Apps, Apps, Apps! Security Device & App. Management Development Tools & TCO Multiple Backends

9 Mobility in Companies Today App Development Databases Web Services Software Applications BlackBerry iphone ipad Android Windows Mobile Device Management

10 SUP SAP Mobile Platform Databases Web Services Software Applications SAP Mobile Platform Mobile Business Objects HWC Native Applications Management Console BlackBerry iphone ipad Android Windows Mobile

11 SAP B2C PLATFORM

12 SAP B2C PLATFORM - MOBILISER INDUSTRY SPECIFIC B2C SOLUTIONS Banking Wallet Utilities Consumer Products Retail Adaptable Mobile Apps Solutions Banking Telco Utilities CP Retail

13 ROYAL BANK OF CANADA Consumers can access their banking information & transact via Smartphones RBC Mobile Banking Devices: iphone, ipod, ipad Blackberry, Android Services Transfer money between RBC accounts Check account balances View account activity Review transaction history Send Interac e- transfers Pay bills Find RBC Branches and ATMs using device's GPS

14 UTILITY APP POSSIBILITIES : OUTAGE, BILL PAYMENT Energy Outage Center

15 Mobile Security, Device and Applications Management

16 Mobile Device Management with AFARIA Afaria

17 Mobile Device Management with AFARIA Security Applications Devices Costs

18 SAP Apps

19 Sample priority of mobile apps EAM/Field Services Healthcare Suite Procurement Mobile Suite DSD/Retail Execution Travel and Expense Mobile HCM Mobile Suite Mobile Banking/Customer Self Service Mobile BI/Analytics CRM Mobile Suite 2012 SAP AG. All rights reserved. 8

20 SAP Acquires Syclo* With this acquisition, SAP adds momentum to our already powerful mobile portfolio, advancing our vision and leadership while accelerating our mobile apps. Syclo brings both domain-savvy expertise and industry-leading solutions, as recognized by customers and analysts. This will drive innovation and mobility in the workplace. Sanjay Poonen, President, Global Solutions, SAP Mobility is a pillar of SAP s growth and innovation strategy. The acquisition of Syclo adds mobile technology and applications expertise that will speed up the deployment of new field service and mobile asset management solutions for SAP customers: The addition of Syclo s expertise in building and selling mobile solutions in industries such as, utilities, oil & gas, life sciences and manufacturing will immediately enhance SAP s offerings and accelerate the adoption and deployment of new field service and mobile asset management solutions on the SAP Mobile Platform, SAP s infrastructure for developing and managing mobile apps. The companies are a solid technology fit as Syclo offers pre-configured versions of its apps that integrate into SAP ERP and CRM systems, thus adding additional value to customers SAP investment. Copyright 2010 Syclo LLC. 20

21 Syclo Solution Overview: SMART Complex Mobile Applications Suite Asset Management Work Orders CATS - Time & Attendance Notifications on-the-spot Measurement Documents Field Service Service Orders Customer data Territory data Entitlements Vehicle Inventory Material Management Cycle Counts Goods Issues Stock Transfers Goods Receipt Condition Monitoring Fast Rounds & Readings Measurement Docs Integration to Data Historian Safety Warnings Copyright 2012 Syclo LLC. All rights reserved

22 Thank You!

23 Where Do You Start? Mobile Device and Application Management

24 The Mobile Opportunity Mobilise business processes Reduce costs Improve efficiencies Increase sales Improve service Flexibility -> Agility -> Business Transformation It s about leveraging mobile devices, but working within the constraints of the Enterprise 24

25 Balancing Enterprise and End User Requirements Ease of Use Device Choice Apps & More Apps! End User Requirements Security Device & App Management Development Tools & TCD/TCO Device and Backend Diversity Enterprise Requirements

26 Evolving Mobile Ecosystem ios 4 ios 5 B.Y.O.D. Individual Responsible Devices entering your network Fragmentation Mass diversity in devices form factor, OS, wireless networks Mobile Applications Enterprise and Consumer Mobile Application Adoption Erupting

27 Evolving Mobile Environment Implications Telecom Expense Management BYOD brings growing unpredictable costs Data Loss Prevention Mobile data in a landscape of speed and adoption is hard to account Application Management Application Lifecycle management threatens ROI End-to-End Security Governance Existing compliance models must co-exist with new mobility security needs

28 Your Mobile Environment Enterprises desire visibility and control across mobile assets Enterprises need to: Plan for security Establish and formalize policy and management Gain insight, command-control across mobile assets Possess visibility in real-time Invest in command and control technology

29 How Do You Protect Your ROI Based Investments? Empowered Employees = Reduces Help Desk Cost Create an one-to-many ratio with an easy enrollment process Real-Time Analytics = Reduces Telecom Cost Make sense of data with easy to understand reports to be consumed and acted on in realtime Simple App Management = Reduces IT Headaches Make data interchange easy, with on-premise or a hosted managed model via partners Compliance & Security Excellence = Reduces Risk Devices and apps need comprehensive security and compliance models that coexist with mobility

30 Afaria Solution Overview App Provisioning & Management MDM Device Security Usage Analytics Asset Tracking Afaria Data Partitioning Plug in to App Middleware Platform Device Configuration Help Desk

31 What is Afaria? Afaria mobile device and application management solution allows administrators to centrally manage, secure, and deploy mobile data, applications, and devices Afaria Award winning MDM + App Management Legacy, heritage of leadership Integration to Analytics and MEAP

32 Managing and Securing the Device Lifecycle Manage Assign membership/policies Configure devices OTA client delivery Application deployment Secure Establish policies Initialize power-on password Install and encrypt data Install and configure AV, firewall, controls Secure Disable lost/stolen device Remote kill/lock Access violation lock Data fading Disable device, network, application access Manage Reprovision/reimage device Replacement device-same user Repurposed device Redeploy software assets Restore data (after device kill) Manage Track asset Update/repair software Maintain/modify configuration Distribute/update files Software license tracking Schedule/automate activities Device remote control Secure Back-up data Apply patch/security updates Enforce security policies Monitor/track security violations/threats Compliance activity logging

33 Empowered Employees Reduces Help Desk

34 Simplified Way to Get Users Enrolled As users have become more educated about mobility, IT is allowing them more control over managing their devices: End users can enroll their devices. End users can manage their own devices, including device lock and wipe. IT extends enrollment codes for additional security. Find apps available for download. Resulting in a reduction of one-to-one help desk calls, protecting TCO.

35 Location based services via EUSSP Solve the "Where's my device" question that puts pressure on every IT budget Functionality available within the EUSSP Shows the last known location of the device Displays the time that the location was collected Android will allow a refresh of the coordinates

36 Real-Time Analytics Reduces Telecom Cost

37 Manage International Roaming Cost and More Get early warning for cost and usage overages Act on insights in realtime - International roaming notifications Enable consistent monthly telecom expenditures

38 Advanced Reporting, Analytics, and Device Usage

39 BOBJ Report Details Telecom Activity Reports Devices Number of Devices by Operating system (OS) Number of Devices by Carrier Number of Devices by Manufacturer Number of new devices added each month by OS Ownership of Devices [Corporate/Personal] Activity Roaming activity of Devices [Data/Messaging/Voice] International roaming activity of Devices in time Number of devices that exceed the defined activity threshold Data, Voice and Messaging Usage by Carrier Applications Compliance Number of Enterprise Applications installed by month Top 10 Enterprise Applications by installation status Volume Licensing status for Enterprise applications Top 10 Enterprise Applications by platform & installation status Number of Enterprise applications that are out of version Devices that are compromised (ios & Android) Number of Devices that have not connected in time Number of ios Devices without a password policy Number of Devices that are out of compliance (by platform) Number of Devices that have access violations (by platform)

40 App Management Reduces Mundane Work

41 All About the Apps Mobile applications make the enterprise more nimble: Be more market and customer savvy Have better visibility on internal business processes Offer the right products to the right customers at the right time Improve customer loyalty, as well as the top and bottom lines of the organization However, Applications introduce new challenges: Create deployment scalability challenges Create security challenges Require deeper integration with the application s functionality

42 Afaria Application Enablement Provide automated delivery and configuration services Deliver certificates for use with applications Client, application and security settings are automatically set-up Ability to work independent of how the application is deployed

43 Enterprise App Deployment Users can download both enterprise and suggested apps through the easy to use Afaria client portal on the device Users are empowered, while IT can be assured that enterprise apps are managed separately and authorized by groups IT can also feel confident security is enterprise-grade and compliance policies are met.

44 Protect Corporate & Personal-liable Devices The tools to manage a device differently Reliably discern between corporate vs. personally-liable devices Separately manage corporate data vs. personal Apply policies based upon ownership Build reports/bi based upon device ownership

45 Manage How You Want To Manage Automatically manage based on criteria Hardware Configuration Groups can be blacklisted/whitelisted based upon any inventory criteria Example: Automatically group all Samsung devices with Afaria AES enabled. Software Configuration Risk can be reduced by filtering non compliant devices Example: Cotentin all devices with Drop Box installed

46 New Administrative Experience New, easier-to-use admin User Interface Less context switching to perform functions More intuitive for early users Browser-independent access to console Internet Explorer, Chrome, Safari and Firefox Performance enhancements New API to all Afaria functions Used by admin console Fully available for use by customers/partners Workflow improvements

47 Simple, Targeted Administrative Experience Simple, Quick, workflows for policy creation and device management Browser Independent Simplified installation: Software appliance and enterprise grade installation New Reporting and analytics Webservice API layer for automation of common tasks Build to handle various administrative roles Administrate on-the-go

48 In Summary

49 Afaria Protects Your ROI Investments Empowered Employees = Lower Help Desk Cost Real-Time Analytics = Lower Telecom Cost Simple App Management = Lower IT Headaches Compliance & Security Excellence = Lower Risk

50 SAP RUNS SAP Afaria SAP runs SAP - Using Afaria to Provision.pdf 51

51 Moving Forward on Your Mobile Journey

52 Mobile Strategy Next Steps Mobile Device Management Mobile Platform for Enterprise Mobile Platform for Consumers

53 Benefits of Having a Mobility Strategy Business Strategy IT Strategy MOBILITY STRATEGY AND REALIZATION Benefits Clarity on how to leverage Mobility solutions and investments Consistently documented and classified mobility requirements from different business areas Framework for further planning of Mobility Aligned Mobility Roadmap Mobile Use Cases System Landscape / Architecture Recommendations from experienced Mobility Consultants

54 Benefits of Having a Mobility Strategy - a B2C view B2C Enable you to meet and exceed mobile consumer market requirements Maximize customer retention and grow market share for mobile banking customer B2B B2E Establish a foundation for creating a simple, secure, rich user experience Shorten time-to-market for consumer mobile apps and leverage existing investments in mobile and SAP and other backend systems Elevate your brand as an innovation leader

55 Benefits of Having a Mobility Strategy - a B2E view B2C Enables you to leverage and extend existing investments in SAP with mobile technologies: B2B B2E Empower employees with productivity tools such as mobile workflow and approvals to unlock the true value of SAP ERP Empower executives with real-time mobile analytics

56 Benefits of Having a Mobility Strategy - a B2B view B2B B2C B2E Enhance your ability to provide mobile business services such as: mobile procurement, mobile stock management, mobile payment, and order taking, for example, through a Business-in-Your-Pocket solution. Further advance out-of-office capabilities and channels

57 Deliverables Mobility Strategy Framework: the framework will clearly define the purpose, key objectives, scope, and priorities of the mobility strategy, all in support of the overall business strategy. Mobility Roadmap (business and technology): a mobility roadmap will also be developed to guide you in adopting innovative mobile technologies to deliver sustainable business value while reducing the risks to the organization. Together with the roadmap, a set of prioritised use cases of B2C, B2E, and B2B (including high-level processes, and the people/structure involved) will be documented. Mobility architecture: a concise description of SAP/Sybase product overlay will be documented, together with a high-level technical architecture design (as illustrated in the 8 pillars of mobility strategy).

58 Project Plan and Budgetary Estimate Scope Confirmation and Proposal As-is Analysis Mobility Strategy Mobility Roadmap Mobility Architecture Scope confirmation - internal - external Objectives Proposal Assess, review, and document current initiatives and landscape Understanding of constraints Current mobility landscape and status Envisioning future potential Executive consultation (interviews/workshop s) Consolidate and document the strategic inputs Prioritize the strategic objectives Mobility strategy framework Identify processes and document mobility use cases Evaluate impact of existing programmes and constraints Evaluate people/structure requirements Roadmap (business and technology) Product Overlay Architecture Mobility solution architecture overview Pre-project 2 weeks

59 How do you Deploy, Quickly? SAP Rapid Deployment Services (RDS) Mobile Apps Prepackaged instant value mobile apps that increase employee productivity across multiple business functions like Sales, Finance, HR, etc Services Fixed Time, fixed scope, and fixed price implementation using SAP best practices delivered via SAP or Partner Platform Apps Knowledge Transfer Services SAP s Mobile Platform Gain access to SAP s mobile platform of Sybase Unwired Platform, Afaria, and SAP NetWeaver Gateway Knowledge Transfer Learn how to do it yourself and add more users, more apps, and more devices on your own