Customer Success Story. Mu Medical. Mu Medical achieves infrastructure reliability by moving to the Cloud

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Fay Shelton
8 years ago
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1 Customer Success Story Mu Medical Mu Medical achieves infrastructure reliability by moving to the Cloud

2 Page 2 of 5 Mu Medical Achieves Infrastructure Reliability by Moving to the Cloud Table of Contents Page 2 The Challenge Page 3 The Solutions Page 4 The Results With the tagline You practice medicine. We do the rest, Mu Medical Management provides practice management, medical billing and coding, and electronic health records (EHR) services to doctors and medical facilities across the United States. Four decades of collective medical experience and use of the latest technologies translate into the highest-quality services for customers. The Challenge One of Mu Medical s key strengths is revenue cycle management. The company processes billing for 3,000 patients on an average day. Mu strives to maximize client profitability through innovative technologies, professional management, and superior customer service. The ultimate aim is to allow customers to concentrate their focus on practicing medicine, versus time-consuming administrative tasks. As an outsourced services provider, Mu Medical must adhere to strict healthcare standards and guidelines, including safeguarding patient health information (PHI) as outlined in the HIPAA Privacy and Security Rules and HITECH Act. The company also must enable its customers to rapidly process billing to remain profitable, manage their practices, and access patients EHRs at any time, night or day. In turn, this requires a robust IT infrastructure. Previously, Mu Medical relied on on-site technologies. However, Mu and its clients were experiencing slow network connectivity and frequent downtime. The Mu Medical staff spent time on manually intensive tasks such as swapping out memory cards and backup batteries a waste of precious resources, time, and talent that could be spent toward more strategic tasks.

Four decades of collective medical experience and use of the latest technologies translate into the highest-quality services for customers.

3 Page 3 of 5 The company needed to consistently bring in well-paid IT specialists to help rebuild servers each with their own unique methodologies and expertise. With so many people adjusting the servers, Mu Medical staff sometimes wondered how to remedy new issues that arose. The issue was intensified because Mu Medical staff members are revenue cycle management experts, rather than IT specialists. Mu Medical began investigating other alternatives to hosting IT on-site. The final motivator to move in a new direction came when several servers crashed at the same time and stayed down for four days in a row, leaving Mu Medical clients seeing patients or attempting to complete billing without the right information at their fingertips. What kept me up at night was our systems going down for lengthy periods of time, says Courtney Henderson, director, Mu Medical. Any downtime could potentially cost us clients, as well as a fortune in reputation and income. Zero downtime was and still is our first priority. The Solutions After rigorous review, Mu Medical chose ClearDATA s HIPAA compliant, secure cloud backup and disaster recovery platform. ClearDATA emerged as the right solution after Mu Medical staff toured ClearDATA s data center, equipped with the latest, rocksolid servers, storage, and networking with disaster recovery capabilities built-in. ClearDATA also offered knowledgeable, consistent IT administration and management capabilities. More importantly, ClearDATA provided dedicated healthcare expertise and a deep understanding of Mu Medical s requirements. As a cloud provider with extensive security and IT knowledge, ClearDATA was able to take on the entire responsibility of providing technology and policies required to safeguard electronic PHI, an important factor for Mu Medical. When Henderson and her seniors began investigating ClearDATA, they used two words to describe what they experienced: trust and respect.

The issue was intensified because Mu Medical staff members are revenue cycle management experts, rather than IT specialists. Mu Medical began investigating other alternatives to hosting IT on-site.

4 Page 4 of 5 Mu Medical moved its entire hosted software system, including patient portals, scanned documents, EMR software, practice analytics, and digital office management software, into the cloud with ClearDATA. Since the transition, Henderson can remember few details. Not being able to remember means it went very smoothly, says Henderson. I think there may have been hiccups with one or two printers, but nothing significant. The Results Since moving its core services and applications onto ClearDATA s platform, Mu Medical has experienced zero downtime. The company can rest assured of exceptional uptime, performance, and security, delivered by experts in the healthcare IT field. The ClearDATA environment is highly available and performs swiftly for Mu Medical s clients, 24/7, regardless of their locations. Costs are lower overall, because Mu Medical no longer has to pay the ongoing costs of hiring IT consultants to rebuild servers. Today, one in-house staff member can help co-monitor and -manage the entire hosted infrastructure through ClearDATA, without issues. In addition to delivering day in and day out as healthcare-specific security and IT specialists, ClearDATA offers numerous less tangible yet equally valuable benefits. Henderson cites ClearDATA s honesty, openness, and clear communications as a major advantage. Invoices always match quotes; otherwise, ClearDATA calls with updates and sign-offs in advance. Additionally, if Henderson has an IT-oriented question, ClearDATA staff exemplifies patience and understanding. Honesty and clarity are such important factors in choosing a cloud hosting provider, says Henderson. When I get an invoice from ClearDATA, there are no surprises. When I throw them what most would say is a stupid question, they resolve my concerns with patience and respect. In my view, these qualities separate an adequate service provider from an exceptional one like ClearDATA.

I think there may have been hiccups with one or two printers, but nothing significant.

5 About Us ClearDATA is the nation s fastest growing healthcare cloud computing company. More than 310,000 healthcare professionals rely on ClearDATA s HIPAA compliant cloud computing HealthDATA platform and infrastructure to store, manage, protect and share their patient data and critical applications. For more information 1600 W. Broadway Road, Tempe AZ (800)

HealthDATA platform and infrastructure to store, manage, protect and share their patient data

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