GEN-18 Shifting the Paradigm on BPM Software

Transcription

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2 GEN-18 Shifting the Paradigm on BPM Software Dirk Kozian Ramesh Srinivasan / #SoftwareRevolution /InvensysVideos /Wonderware /company/wonderware 2013 Invensys. All Rights Reserved. The names, logos, and taglines identifying the products and services of Invensys are proprietary marks of Invensys or its subsidiaries. All third party trademarks and service marks are the proprietary marks of their respective owners.

3 Agenda Wonderware Skelta An Introduction The Current Dilemma of Global Enterprise : Business & IT Management Changing Paradigm with BPMS : One Stop Solution For IT Management For Business Management For Developers & Delivery Managers For Product Companies (OEM) Identifying ROI from BPMS Projects Measuring ROI Automation Composite Application Regulatory Compliance Wonderware Workflow for Industrial operations Q&A Slide 3

4 Overview Wonderware Skelta provides business process management (BPM) and advanced workflow automation software. Wonderware Skelta Products & Solutions Wonderware Skelta BPM Connectors to Microsoft technologies (SharePoint, Office, BizTalk, Dynamics), SAP Packaged applications (Accounts Payable, Document Management System, Enterprise Risk Management, HRIS) Ecosystem Partners Composite application framework Global partner network in NA, EMEA, APAC and India 500 plus licenses sold worldwide Enterprises, government organizations, ISVs and SIs 95 plus partners worldwide Network of VARs, Global SIs and OEMs Services delivered through Global SI partners R & D and Professional Services Core product and professional services teams comprising of seasoned subject matter experts. Application development, Integration, Customization, Implementation support. Instructor led training (Virtual / Classroom) Slide 4

5 Some Definitions BPM=Business Management** A systematic approach to making an organization's workflow more effective, more efficient and more capable of adapting to an ever-changing environment. A business process is an activity or set of activities that will accomplish a specific organizational goal. ESB=Enterprise Service Bus (integration platform/engine) SaaS=Software as a Service ( web based software) ** Margaret Rouse/Search CIO Slide 5

6 The Current Dilemma of the Global Enterprise: Business & IT Management IT Management Business IT Strategy alignment with business goals for 3-5 years Management & Decision Makers Effectiveness of es Reduction of Cost of Operations Compliance of current processes ROI of Information Technology Consolidation of Apps - Lower Cost Change Management Training IT Executives & Delivery Managers Quick IT adaptation of business Rapid Application Development needs Reusability & extensibility Effective Business Readiness to Learning Recent Standards & ever changing technology landscape Domain expertise the famous business & IT understanding divide dynamic business demands Everywhere, Every time Presence Mobility, Cloud etc. Slide 6

7 What CIOs say in a leading CIO Survey CIO Priorities in 2011 Business Productivity IT Business alignment Business Agility & Speed to Market BPR Cost Reduction IT Reliability & Efficiency Strategic IT Planning Revenue Generating IT Innovation Security & Privacy CIO Leadership Slide 7 Wonderware Skelta In Business BPR Or BPM? Reduced TCO SOA & EAI Shared Services Model SaaS & Cloud Support Enterprise Intranet Portal Web Consolidation Document Management & Imaging

8 The Changing Paradigm with BPMS: One Stop Solution for all extended apps needs Customers Org Workers One Portal Many Applications HRIS ACCOUNTS PAYABLE Wonderware Skelta Layer As Middleware Lead Management Resourcing & Joining Appraisal Management Employee Self Service Apps Wonderware Skelta BPM Wonderware Skelta DMS Rules Wonderware Skelta Imaging Systems Layer SAP BI AD MOSS 2010 Physical Layer Servers Networks Switches Load Balancers Security All Across RISK MANAGEMENT Expense Management Cost Of Maintenance CAPEX Training Only Once FRAMEWORKS Frameworks, Applications and Solutions

9 BPMS Solution For IT Management IT Management How can I strategically define my IT landscape for next 3-5 years and keep a track on progress. Can I have my IT divided into two planes? Namely : 1. Core Apps (ERP etc..) 2. Extended Apps (inside BPMS) Consolidate all Application needs into one application with BPMS. Implement changes easily with BPMS workflow versions. One Application for many needs reduces training cost drastically. Provide quality and state of the art applications with productive tools. Manage one infrastructure in comparison to many infrastructures. Integration with BPMS used as Enterprise Service Bus (ESB). Slide 9

10 BPMS Solution For Business Management Business Management & Decision Makers Bring effectiveness of processes. See reduction of cost of operations. Comply with operational & legal standards to ensure quality operations. Increase people satisfaction. Most innovatively, convert your IT spends into investments. Slide 10

11 BPMS Solution For the Developer Community Developers, Delivery Managers, P&L owners on delivery Rapid Application Development because of BPMS. Ensure reusability in ready made BPMS libraries & custom objects. Ensure extensibility with BPMS being very open to integration. Learn recent standards & ever changing technology landscape with BPMS upgrades. Become process automation expert rather then being domain expert the famous business & IT understanding divide Keep track of standards and benefit from various company's experiences across the globe. Slide 11

12 BPMS Solution For Product Companies (OEM) Product Companies, ISVs, SIs, Other Partners Introduce Workflow into your product by BPMS engine as OEM. Fast track your product release by BPMS as OEM. Offer a great deal of functionality offered by BPMS as your own. Fight competition with added BPMS flavor to your product. Provide process excellence by giving an option to automate processes in your product. Slide 12

13 Identifying ROI from BPM projects ROI from BPM can be identified using five categories of potential benefits. In addition to the benefits discussed in previous slides, the others are: Measuring ROI Benefits of process automation as ROI Composite Application as ROI Regulatory Compliance as ROI Slide 13

14 Measuring ROI on your Business Management (BPM) software investment Unlike other software investments, the return on investment (ROI) on BPM software can be measured in terms of non-financial metrics as well. These include: Customer Satisfaction Cycle Time Volume Compliance Results Error Rates Risk Reduction Response Time Slide 14

15 Example Roland DGA and Skelta BPM 40% 1600 invoices System operations can scale up and process over 1600 invoices per month + Increase in vendor discounts for ontime and early payments to Roland DGA 2-3 days Cash flow Reduction in overall approval process time from a few weeks to 2-3 days Time 50% - Reduction in accounts department staff resources by 50 % Slide 15 Goals Improve information accuracy Reduce processing cycle time, errors and cost Complete audit trail of approvals for compliance Ease of document

16 Benefits of Automation as ROI Bridge the gaps that exist between different business applications and productivity tools benefit from: Increased productivity Shorter cycle time Increased profitability Consistent process handling Easier management of IT Optimization Slide 16

17 Possible Composite Applications as ROI Sales Lead Management Sales/Field Force Automations Offers / Schemes Mgt Dealer and Distribution Management Discount Rollout For Dealers Sales Incentive Schemes Sales Forecasting & Analysis Product Product Rollout Product & Service Activation Service Roll Out Product & Service Planning De-Activation es Third Party Apps & Offerings Integration Product & Service catalogs Infra es Capex Approval Purchase Requisition RFA Technology Screening AMC Approval (Assets) Enterprise Intranet portal Care Portal Operations Help Desk Backend Request (Job) es Collections Change Management Verification Standard Compliance Efficiency Optimization Billing Exception Handling Auto Invoicing & Mailing Reminders Alerts Billing Data Preparation (Web) Partner s / Dealer s / Distributer s /Customer s, Dashboards Online Order Booking For Channel Partners Logistics Inventory Slide 17

18 Possible Composite Applications as ROI HR Performance Mgmt System Recruitment Joining / Induction Exit Full & Final es ESS Applications Time Sheet Mgmt process Customer CRM Lead Management Offer Management Customer Profiling (CAF) Credit Rating & Verification Service Scorecard Creation Cross Sell Finance Accounts Payable/ Receivable Loans & Advances Approval Telecom Expense Management Various Medical Claim Approval Full & Final Settlement Budget Approval Other Finance es Supplier / Partner Order Management Vendor / Partner Registration Agency Score Card Approval Request Transition Data Sharing Portfolio /Scheme/ Offer Allocation Admin es Conference Room Booking Travel Desk Utilities like Visiting Card Request Roaster Supply Chain Planning Technology Screening Slide 18 Sales Planning

19 Regulatory Compliance Robust BPM platforms provide broad compliance frameworks as well as powerful internal controls methods to meet sustained and long-term returns on investments in BPM. Centralized repositories for all documents and evidence of compliance Dashboards for easy review of adherence to processes Definition of workflows for executing test plans and mitigation strategies Maintenance of audit trails for each compliance activity Collaborative environment for quick remedial procedures Workflows for reviews and self-assessment of processes, risks and associated controls Slide 19

20 Introducing Wonderware Skelta BPMS Slide 20

21 What is Wonderware Skelta BPM? 100 % WEB BASED 100% EMBEDDABLE Microsoft Based Stack SOA CALENDAR DELEGATION AND ASSIGNMENT QUEUES TASK DELIVERY ON MOBILE LIST DESIGNER ENTERPRISE CALENDAR PROCESS DESIGNER ENTERPRISE QUEUES ADMIN AND MANAGER PANELS PROCESS DESIGNER FORMS DESIGNER PERSONALISED TASK DASHBOARD BUSINESS ANALYTICS AND MONITORING PROCESS DOCUMENTATION PROCESS DEFINITION PROCESS EXECUTION PROCESS MONITORING SOP STANDARD OPERATING MANNUL OR WRITTEN PROCESS PROCESS IDENTIFICATION SKELTA BPM Slide 21

22 Wonderware Workflow built on Skelta Bringing Business Management to your industrial operations Enterprise Console InTouch Mobile Phones Outlook Desktop PDA Messenger Custom Enterprise Control System Connectors ArchestrA System Platform Foxboro Control Software Wonderware MES Wonderware EMI 3rd Party Applications Wonderware IntelaTrac BPM/Workflow Services Engine Forms Microsoft Integration Slide 22 Slide 22 BAM/KPI Management Enterprise Integration Integration Backoffice Integration

23 Workflow Application - Plastics Manufacturing Event automatically captured and context prepared Maintenance event occurs at shop-floor Workflow Initiated Supervisor notified ( SMS, ) N Decision to HOLD production Production continues Y Communication with context sent to Maintenance Maintenance notified ( SMS, ) Communication shared with Supervisor Maintenance performs inspection and submits report B P M Concurrent communication with Production Scheduler & EAM Application Maintenance Tech. receives maintenance order on mobile device Communication with Maintenance Tech. Maintenance Tech. completes order Concurrent communication with Production Operator & EAM Application Slide 23 Maintenance order created in EAM app. Scheduler updates production schedule Maintenance order closed in EAM app. Production Operator notified to start production

24 Thank You! Slide 24