Kodak Asset Management Software Client Module

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2 Kodak Asset Management Software Client Module Status and asset settings... 1 Asset Status menu... 2 Asset Settings menu... 3 Handling message alerts... 7 Asset Management messages... 9 The Kodak Asset Management Software Client Module is resident on a host PC that the scanner is connected to. It communicates with the server to provide asset status and look for updates from the server. The client software monitors the asset through the scanner driver on the client s host PC. It also provides warnings when critical events occur and alerts you when pre-defined maintenance or error thresholds are reached. The client software retrieves updates or requests that have been scheduled using the server software. Upon receipt of the request, the client software uses pre-defined functionality to perform the requested updates. The client software may also issue maintenance requests to the server application for processing. Status and asset settings The Kodak Asset Management Software Client Module allows you to access asset status and asset settings. To access the client menu, right-click the Kodak Asset Management Client Software icon in the system tray. NOTE: Depending on the status of the software, the following icons will be displayed: Kodak Asset Management Software is ready. Indicates the Kodak Asset Management software is busy with periodic updates, asset updates, registration, etc. Indicates the current state of an error situation. Indicates maintenance warning. A August

3 Asset Status menu When you left-click on the Kodak Asset Management Software icon in the system tray, the client s current status will be displayed. NOTES: Status indicators are displayed at the top of the Status menu only if there are general errors. If more than one asset is registered, the last selected asset will be displayed on the Status menu along with any maintenance or error notifications associated with that asset. If you want to view maintenance and error notifications of another asset, select the desired asset from the drop-down list. A Maintenance hyperlink will also be displayed on the Asset Status window. Depending on the scanner type, an Error Notifications hyperlink may be displayed. Clicking on the Maintenance hyperlink will open the Maintenance Settings window. Clicking on the Error Notifications link will open the Error Notification Settings window If the green threshold status icon is displayed, no attention is required. If the yellow warning symbol is displayed, the asset is approaching the designated setting indicating when the asset will require attention. If the red error symbol is displayed, the asset has reached or exceeded the designated setting and the asset requires immediate attention. If a warning symbol or error symbol is displayed for the maintenance thresholds, you will need to perform the required maintenance and reset the setting through the Maintenance Settings window. For procedures on performing maintenance, see the User s Guide for your scanner. 2 A August 2014

4 Asset Settings menu When you right-click on the Kodak Asset Management Software icon in the system tray, the Asset settings menu will be displayed. Maintenance Settings displays the Maintenance thresholds window for the last selected asset. NOTE: To view the maintenance threshold for another asset, select the desired asset from the drop-down list. When you perform the required maintenance, click the Completed button to reset the values then click OK. Next displays the number of pages that can be scanned before the next maintenance needs to be performed. This will be a negative number if the maintenance is overdue. Frequency: displays how many pages can be scanned before the maintenance is to be performed. Reminder: when the Next value reaches this value, a yellow warning symbol will be displayed indicating the asset will need maintenance soon. Completed: click when the suggested maintenance has been performed. Error Notification Settings displays the Error Notification Settings dialog box which allows you to view the current error status. When finished viewing the error status for the selected asset, click OK to close the dialog box. A August

5 NOTE: This option will only be displayed if the registered scanner is capable of tracking paper jams, multifeeds or other errors. NOTE: To view the error notification settings for another asset, select the desired asset from the drop-down list. Remaining: displays the number of times that an error can occur before a red error symbol is displayed. This number indicates a count down from the setting in the Frequency column. Frequency: displays how many times an error can occur before an error message is displayed. Period displays the number of days over which a maximum number of errors (e.g., paper jam, multifeed, etc.) can occur before an error message is displayed. NOTE: If the Period is set to 0, the errors are not tracked over a period of time. 4 A August 2014

6 Scanner logging displays the Log Settings window which allows you to send scanner logs to the System Administrator. To send a log file: 1. If you want to include debug images, click Include debug images. 2. Click Enable Logging. The following message will be displayed. 3. Click Restart Now. After restarting, run the scan job that caused the problem again. 4. Select Scanner Logging from the Asset Settings menu to display the Log Settings window. If you want to include debug images or your PC s information, click the appropriate checkboxes. 5. If you do not want to save the file in the default location, browse to the location where you want to save this file. 6. Click Save Only to save the error log or click Save and to save and send the error log to an recipient. Update all assets when clicked, updates all assets immediately. A August

7 View Status when you select View Status the Status menu will be displayed. Settings displays the Settings window which allows you to test the server connection. About displays the About window which displays the version and copyright information of the Kodak Asset Management Software Client Module. Exit closes the Kodak Asset Management Software Client Module. 6 A August 2014

8 Handling message alerts Message reminders indicating asset status during scanning will be displayed when it is time to perform scanner maintenance or an asset error count exceeds the maximum frequency. Maintenance Events When a maintenance event occurs, a message similar to the following, will be displayed. NOTE: If you select Remind Me Later on the Maintenance Event dialog box, you will be notified again when the number of pages set in the Reminder column of the Maintenance Settings window has been scanned. 1. Select Settings. The Maintenance Settings window will be displayed with the maintenance information about the selected asset. 2. Perform the required maintenance and then click Completed. 3. Click OK. A August

9 Asset Errors When an asset error occurs, a message similar to the following, will be displayed. NOTE: If you select OK on the Asset Error dialog box, the dialog box will close and you will not be notified again unless a different error occurs. 1. Select Settings. The Error Notification Settings window will be displayed with the error information about the asset. 2. Click OK. NOTES: Only one Maintenance or Asset Event dialog box will be displayed at a time. When the maintenance or error event is cleared, if there are any other maintenance or error events, each event will be displayed one at a time. Only administrators can reset the Frequency and Period values. 8 A August 2014

10 Asset Management messages The Asset Management Software Client Module will use systemstandard balloon notifications to inform the user of general information and errors. Following is a list of messages that may be displayed. Message Adding asset to server. Unable to add asset to the server. Contact your System Administrator. Unable to add asset to the server. Will try again at xx:xx:xx. Asset was successfully added to the server and assigned to this computer. Starting a system update. Starting a system update. The Kodak Asset Management Software will automatically close. An error has occurred while updating your system. The update will be tried again at xx:xx:xx. Please close all applications prior to the update An error has occurred while updating your system. The update will be tried again at xx:xx:xx. Please close all applications prior to the update and verify that the scanner is turned on. Unable to perform a system update. Contact your System Administrator. System update succeeded. A problem has been reported by the server. Contact your System Administrator. Description This message is displayed when a supported asset is detected and the process of adding the asset to the Asset Management Software Server has started. The new asset registration failed for some reason other than licensing. The new asset registration failed. A retry to register the asset will be made at the specified time. Successful registration of a new asset. This message is displayed when a scheduled update is about to start. (except for a self-update). This message is displayed when a self update is about to start. A scheduled update has failed. A retry will be attempted at the specified time (except for failed scanner driver updates). A scanner driver scheduled update has failed. A retry will be attempted at the specified time. A scheduled update has failed and all retries have been exhausted. The scheduled update succeeded. The server has encountered an unanticipated error while communicating with client, contact your system administrator. A August

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