For Faculty. For Researchers. For Computing Support Staff. OIT Newark Computing Services Help Desk

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1 Faculty 2008 / Staff Faculty Technology / Staff Technology Guide 2014/2015 Guide Contents Office of Information Technology 1 Rutgers NetID: Your Key to Tech Services 1 RUWireless 1 Newark Computing Services Help Desk 1 Campus-Based Services 2 Personalize Your Rutgers Address 2 Rutgers (ScarletMail) 2 Mailing List Services 2 SPAM Management Tools 2 Free and Discounted Software 2 Need a Computer? / Computer Repair? 3 myrutgers Portal / Computer Training 3 Print Conservation at Rutgers 3 Protect Unverisity Information 3 Virus, Spyware & Malware Removal 3 Phishing 3 Using Rutgers Resources Off Campus 4 Enterprise Systems and Services 4 RU-iptv 4 For Faculty Rutgers 4 OIT News Digest 4 Instructional Computer Labs 4 Enhance Student Learning with Technology 5 Podcasting / itunes U. 5 Alternate Realities 5 Online Class Rosters and Grade Submission 5 Rutgers Integrated Administrative System 5 Qualrics: Survey Solution 5 For Researchers Research Support 6 Internet 2 National Research Network 6 High Performance Computing 6 Software Site Licensing 6 OIRT Video Production 6 Statistical and Analytical Support Services 6 For Computing Support Staff Departmental Services & Computer Repair 7 Group Account and Website Hosting 7 Technical Support Staff Meetings 7 Telecommunications Resources 7 Technical Support Mailing Lists 7 IT Support Toolkit 7 About This Guide This guide provides a brief glimpse into the many services provided by the Office of Information Technology. It is not intended to be an exhaustive list of services. If you have questions about services that are not listed in this guide, please contact the OIT Newark Computing Services Help Desk at help@newark.rutgers.edu. Rutgers Welcomes RBHS Faculty and Staff! Many IT services are currently in transition for legacy UMDNJ faculty and staff. Visit oit.rutgers.edu/integration for the most current information on available services. Office of Information Technology The Office of Information Technology (OIT) provides information technology services and support on the four main campuses of Rutgers University. This guide is intended to provide basic familiarity with OIT and the services it provides to faculty and staff at Rutgers. For more complete information on the Office of Information Technology, please visit our website at oit.rutgers.edu. Rutgers NetID: Your Key to Technology Services Access to nearly all of Rutgers IT services requires the use of a unique network ID (NetID). Faculty and staff are assigned their NetIDs during the on-boarding process. Faculty and staff can manage their NetID passwords, select Rutgers IT services, manage secret security questions and manage Rutgers personalized addresses by visiting netid.rutgers.edu. RUWireless RUWireless and RUWireless Secure provide Internet access in student centers, libraries, dining halls, residence hall common areas and other locations. RUWireless Secure is recommended because transmitted data is encrypted for greater protection of personal information. Other benefits include automated logins and auto-installation of wireless print software. For maps of coverage areas and access instructions, visit ruwireless.rutgers.edu. Need help? Are you having trouble logging into Rutgers services? Have you forgotten your NetID or password? Are you having difficulty connecting to the network? The Newark Computing Help Desk is your primary point of contact for your campus computing needs. For support hours visit ncs.rutgers.edu/hd. Call (973) Visit the Help Desk in Hill Hall, Room 109 help@newark.rutgers.edu Chat ncs.rutgers.edu OIT Newark Computing Services Help Desk

2 Faculty / Staff Technology Guide Campus-Based Services On the Rutgers-Newark campus, OIT offers all faculty and staff members individual accounts on a number of OIT managed computer systems. OIT provides a professionally managed and maintained service that provides attractive features such as SPAM management, regular backup of files, and web-based and client-based (e.g., Outlook, Thunderbird, etc.) access to . For more information on OIT managed services, please visit .rutgers.edu. Personalize Your Rutgers Address Your personalized Rutgers address (e.g. firstname.lastname@rutgers.edu) is set up during the NetID and services activation process. All sent to this address will be delivered to the address you selected when you created your personalized Rutgers address. To view and manage your Personalized, Delivery, and Display addresses, visit netid.rutgers.edu. Rutgers (ScarletMail) The Office of Information Technology is pleased to announce the implementation of the Rutgers Google Apps for Education suite. The Rutgers implementation of Gmail and Google Applications is called ScarletMail and ScarletApps respectively. It includes the most popular Google Apps - Gmail, Drive, Calendar, etc. as well as the recent addition of many of the applications formerly available only with personal Google accounts. New faculty and staff are currently offered ScarletMail accounts during their NetID activation and services selection process. Additionally, any active faculty or staff member may activate the new service. Please note that there are no plans to phase out Andromeda . To activate and access the ScarletApps service, go to scarletmail.rutgers.edu or the my.rutgers.edu Portal. Mailing List Services OIT offers two types of mailing list services: RAMS (Rutgers Automated Mailing System) is designed to allow authorized users to send mail to specific demographic groups (e.g., all first year students in Newark, a specific course section, staff members of a specific department, etc.). The data used to generate the lists in RAMS is taken directly from official University registration and employment data sources. To learn more about RAMS, please visit rams.rutgers.edu. Mailman allows users to create and manage their own mailing lists. These lists can be highly customized and geared toward specific interest groups. Mailman is integrated with the web, making it easy for users to manage their accounts and for list owners to administer their lists. To learn more about Mailman, please visit .rutgers.edu. SPAM Management Tools SPAM is computer slang for the electronic equivalent of junk mail. SPAM floods message boards, newsgroups, mailing lists, and Rutgers accounts with unwanted, unsolicited and often repugnant messages usually advertisements, promotions or deliberate disruptions. Rutgers provides advice on how to avoid spam as well as tools for managing spam. To learn more please visit ncs.newark.rutgers.edu/spam. Free and Discounted Software Faculty and staff can obtain free and discounted software through the University Software Portal. Titles from Adobe, Apple, Microsoft, SAS, SPSS and more are available for download. The software portal accepts Rutgers purchase orders for departmental purchases, and personal checks, or Visa / MasterCard for personal purchases. For more information, please visit software.rutgers.edu. Academic Software Currently, departments and colleges share in the funding of the Maple, Mathmatica, ChemBioDraw, RefWorks, GIS software, Oracle, and Census Seat site licenses which are then made available to faculty and staff through the soft ware portal at software.rutgers.edu. Page 2

3 Need a Computer? Rutgers has negotiated educational discounts on computers and accessories from popular vendors such as Apple, Dell, Lenovo and Hewlett-Packard for both institutional and personal use. Access the online stores through FindTech. The site also offers advice on deciding what to buy. Visit findtech.rutgers.edu for more information. myrutgers Portal Primarily targeted at students, the myrutgers portal brings together a variety of information and services that are also available to faculty and staff at Rutgers University. The portal can be customized to suit individual interests and also provides another easy way to check . OIT Newark Help Desk Computer Repairs? Departmental Services and Computer Repair is a department with Newark Computer Services. Departmental Services and Computer Repair is conveniently located in Hill Hall, room 122 on the Newark Campus for faculty and staff who want to have their institutional or personal computer professionally serviced. Services are fee-based. Learn more at ncsds.newark.rutgers.edu/ds. Computer Training Newark Computing Services offers free computer training for faculty, staff and students. Visit edseries.newark.rutgers.edu for more information. To learn more please visit my.rutgers.edu. Print Conservation at Rutgers Every January and July, $30 is posted to the printing account of each Rutgers student, faculty and staff for printing in the computing labs on campus. Accounts are charged 4 cents per sheet for black-and-white printing and 25 cents per sheet for color printing. Once your $30 allocation is exhausted, you can pay for additional printing with your Raider Card (ID card). The computer labs at Rutgers have saved more than 62 million sheets of paper during the first four years of the print conservation program. To learn more, check print usage or add funds to an Raider Card, visit printing.rutgers.edu. Protect University Information No computer or workstation is immune to compromise. University information and network assets are of significant value and protecting them is the responsibility of everyone handling these assets. Departments maintaining non-public personal information are responsible for that information and any disclosure of it. Departments holding unnecessary personal/confidential information should remove and properly dispose of it. It is everyone s responsibility to take appropriate measures to keep information/data confidential and private due to the dangers of identity theft and compromise of that information. Know how to report a computer abuse incident. Keep your laptop secure at home and while traveling. Use the Cisco VPN client for telecommuting to keep information confidential. Keep non-public personal information encrypted and delete any unnecessary nonpublic personal information (NPPI). Never store NPPI on mobile equipment. Do not send NPPI over a wireless connection. Do not open a link embedded in an . They can be phishing sites where any information you provide can be used for identity theft. Never share personal information (e.g. passwords, social security numbers, credit card numbers) in or at untrusted web sites (phishing). When discarding an old computer, wipe the drive clean. For more information on these and other tips related to department IT security as well as personal identity security visit rusecure.rutgers.edu. Virus, Spyware & Malware Removal In addition to providing free antivirus software, OIT provides assistance in detecting and removing viruses, spyware and malware. Simple infections can be remedied at our help desk for no charge. More complex infections can be remediated by the professional repair staff of NCS Departmental Services for a fee. Service contracts are also available to provide additional peace of mind. For more information visit rads.rutgers.edu or ncsds.newark.rutgers.edu/ds. Phishing Phishing is the attempt to solicit your personal information such as your username, password or Social Security Number by an untrustworthy entity. Your Rutgers and personal accounts may be targeted. You should never reply to these requests. Instead you should delete the message and all future phishing messages. For more information about Phishing visit ncs.newark.rutgers.edu/phishing. If you responded to a phishing with your Rutgers password, you should change your password as soon as possible at netid.rutgers.edu or the contact the Help Desk at help@newark.utgers.edu. Page 3

4 Faculty / Staff Technology Guide Using Rutgers Resources Off Campus: Remote Access Rutgers has many resources that can be used from home as well as in the office. This allows Rutgers faculty, staff and students to access the everyday tools and utilities on campus as well as off campus. Please visit oit.rutgers.edu/remote for more information. Enterprise Systems and Services Enterprise Systems and Services (ESS) is the university business unit responsible for the design, implementation, operation, maintenance and evolution of central Information Technology (IT) facilities supporting the university community. From admission through graduation, from paychecks to web payments, ESS systems and services provide both the interface and foundation architecture for administrative operation of central university functions. For more information, including a list of administrative applications, please visit ess.rutgers.edu/services/faculty-staff.html. RU-iptv RU-iptv is an innovative service designed to provide video programming over the Rutgers University data network. Launched through a partnership between the Office of Information Technology (OIT) and the Department of University Relations, RU-iptv offers local, national and international programming, as well as live coverage of Rutgers campus events. This includes an archiving and video on demand capability. For more information, please visit ruiptv.rutgers.edu. Services for Faculty Rutgers Blackboard is a partnership between Newark Computing Services (NCS) and the Office of Academic Technology (OAT). It is a course management system used to extend the learning environment outside the classroom. Blackboard has many features that facilitate teaching, learning and interaction including: Incorporation of files, graphics, and audio/video clips into course materials Facilitated communication through: Instructional Computer Labs / Campus Computer Labs OIT operates a number of computer labs on the Newark campus. In these labs, students have access to Windows and Mac computers, a wide variety of software applications and high speed black and white and color laser printers. In a number of the OIT operated facilities, specialized instructional computing labs are available. These labs can accommodate anywhere from 20 to 60 students (depending on the location and schedule) and can provide hands-on access to specialized software during the teaching of the class. For more information on these specialized labs, please visit ncs.newark.rutgers.edu/classreservation. Page 4 Announcements posted in one central location messages sent from within Blackboard Discussion boards Virtual classroom or chat Assignment management Plagiarism detection with SafeAssign and Turnitin Electronic portfolios Online Grade Center Grade upload from the Blackboard Grade Center to the University Registrar System Automated integration of the course roster Software Training Blogs, wikis, journals, and much more For more information, please visit blackboard.rutgers.edu. OIT Academic Digest OIT provides a monthly academic digest to help faculty and staff keep abreast of changes in OIT services. If you wish to receive this digest, please send to help@newark.rutgers.edu.

5 Enhance Student Learning with Technology The Office of Academic Technology supports faculty in the use of instructional technology. This office provides resources and technical assistance for technologies including, but not limited to: enhanced classrooms, Blackboard, synchronous communication such as Collaborate/Class Live Pro/Elluminate, podcasting, and personal response systems (clickers). In addition, instructional design assistance is available to help faculty enhance student collaboration, increase the effectiveness of class discussions, and improve student engagement. To arrange for a consultation, please send to oathelp@newark.rutgers.edu. Podcasting / itunes U. Seven classrooms on the Newark Campus are equipped with automated podcasting technology. Faculty can schedule audio recording of lectures and make them available to users. Recordings can be scheduled online at cygnus.rutgers.edu/podcasts/podcast.html. itunes University is also available for faculty and staff at itunes.rutgers.edu. OIT Newark Help Desk Alternate Realities Imagine an environment where students come willingly to participate. This environment has clear tasks and an overall goal for all students. Each task completed advances the student closer to the end goal. In order to complete tasks, students must process content, give input, and solve complex problems. Each task builds upon the last and students must learn from previous successes and failures. This is the environment often faced when playing many of today s games. Games and virtual worlds have a lot to offer education: Focus on problem solving Experimental acquisition of knowledge and skills Gatekeeping - requiring task completion to advance Teamwork and/or competition Social collaboration in single-player games Freedom of exploration and discovery Engaging environment - learning by accident Personal expression/reflection (fan art/fiction, etc.) To learn more about games in education, please visit oirt.rutgers.edu/games. Online Class Rosters and Grade Submission Authorized faculty and staff can view, download and administer class rosters and submit grades and warnings online. For more information on this and other academic support services, please visit the Enterprise Application Services page at eas.rutgers.edu/eas-faculty-staff.html. To access class rosters and grade submission directly, please visit sims.rutgers.edu/rosters. Instructors can submit grades and view class rosters in Blackboard. RIAS (Rutgers Integrated Administrative System) Rutgers Integrated Administrative System (RIAS) helps automated Key functions within the areas of budgeting, financial reporting, General Ledger, Human Resources, Payroll, and Procurements. Authorized individuals are able to requisition goods and services directly from their desktops and monitor status. The requisitions are electronically routed through a streamlined departmental approval process directly to University Procurement & Contracting, or in the case of preferred suppliers, directly to the vendor. For more information on RIAS, please visit rias.rutgers.edu. Qualtrics: Survey Solutions Qualtrics is an online enterprise survey solution which provides advanced survey logic and analysis targeted at research surveys, with a focus on academic institutions. Qualtrics is available to all faculty, staff and students with an active NetID and password. For more information on RIAS, please visit rutgers.qualtrics.com. Page 5

6 Faculty / Staff Technology Guide Cyber-enable Environment Research Support The OIT Office of Instructional and Research Technology (OIRT) is a single point of contact for research faculty IT support. OIRT can help in many areas including infrastructure, high performance computing, and other unusual technologies. OIRT is also a bridge to many outside organizations such as Internet2, NJEdge, Teragrid, and others. For more information please visit oirt.rutgers.edu. Internet 2 National Research Network Internet2 is a consortium of 223 universities and 68 affiliate members including museums, libraries, and non-profit corporations. The consortium members work together with industry and government to develop the next generation of network applications and technologies that can take advantage of significantly higher bandwidth than today s Internet. Rutgers was one of the early participants in the consortium and continues to serve as a member institution. The primary goals of Internet2 are to: Create a leading edge network capability for the national research community Enable revolutionary Internet applications Ensure the rapid transfer of new network services and applications to the broader Internet community. For more information about Internet2, contact OIRT at oirt@rutgers.edu. High Performance Computing High Performance Computing (HPC) expertise and resources are available at Rutgers and offsite, including access to the National Science Foundation s (NSF) Teragrid systems. Free consulting is available regarding clusters, infrastructure, programming, troubleshooting or even language for grants. For more information visit oirt.rutgers.edu or contact oirt@rutgers.edu. Software Site Licensing University-wide site-licensed software is made available in the public labs on all campuses and to the extent possible under the site license agreements available at apps.rutgers.edu (Apps). The Apps service is available to the university community and can be accessed via a browser from on or off campus. For more information, visit oirt.rutgers.edu. OIRT Video Production OIRT Video Productions assists faculty and staff at Rutgers University by providing them with a set of comprehensive and flexible multimedia services to supplement the efforts to integrate media in the classroom, the university workplace, and research settings. Services: HD Event Recording Conference + Seminar Recording (half-day, full-day, multi-day) Interviews Lecture and Class Recordings Training, research, and instructional HD material production Post-production service Promotional videos Screen capture assistance Web content Overflow room set-up Live streaming and/or broadcasting through our partners For more information call or oirt-video@rutgers.edu. Statistical and Analytical Support Services Statistical, mathematical, and analytical work can be performed on apps.rutgers.edu using packages like SAS, SPSS, Stata, Matlab, Mathematica, Maple, PSPP, R, Sage, and more. Anyone with a NetID who has not yet used Apps can request this service via netid.rutgers.edu and then point their browser at apps.rutgers.edu to use these resources and see the full graphical user interface of these packages. For documentation on this service, refer to oirt.rutgers.edu/software/remotexserver. In addition, various tape reading devices are also available on rci.rutgers. edu to extract research data. For more information, contact oirt@rutgers. edu. Page 6 Both SAS and SPSS can be purchased while many of the others can be downloaded from the software.rutgers.edu portal.

7 OIT Newark Help Desk Services for Computing Support Staff Departmental Services & Computer Repair Departmental Services & Computer Repair is a division of Newark Computing Services which offers a variety of services in support of departmental computing needs at the University, such as: Computer Installation & Repair Server Installation & Repair Cabling Web Design Free IT consulting and planning Assistance with departmental IT hiring Software distribution for many site licensed products For more information on all of the services available from DS, please visit ncsds.newark.rutgers.edu/ds. Group Account and Website Hosting Departmental accounts are available to assist departments with group or website hosting. To learn more visit ncs.newark.rutgers.edu/acctmgmt.htm or help@newark.rutgers.edu. Technical Support Staff Meetings NCS organizes monthly NITF (Newark Information Technology Forum) meetings on the Newark campus of IT technical support staff. For more information, please write to nitf-mail@andromeda.rutgers.edu. OIT organizes monthly meetings of University IT technical support staff. Typically, topics include general interest presentations by IT support staff, vendors, and OIT. These meetings are video conferenced between an announced set of rooms, streamed live via vcenter.njvid.net to anywhere with built-in Q&A (log in with your NetID), and recorded for Vcenter.NJVid.net VoD service. Pointers for past VoD recordings are listed at ucstoolkit.rutgers.edu/mtgs/index.html. Telecommunications Resources The Telecommunications Division (TD) is the university business unit responsible for the design, implementation, operation, maintenance and evolution of central voice, video, and data networks. These high performing networks are critical utilities at the university and are fundamental to the success of research, teaching, and learning. TD strives to provide seamless and pervasive telecommunications for the university community. To learn more about the services provided by the Telecommunications Division, please visit td.rutgers.edu. Technical Support Mailing Lists RU_IT@ has become the main IT support mailing list in use at the University. This list provides a forum for obtaining technical advice and guidance, realtime updates on the status of services, platform specific troubleshooting, as well as a place to bounce ideas off other technical staff. Subscribe at .rutgers.edu/mailman/listinfo/ru_it. OIT supports two different mailing lists on security. The security_admins list provides a forum for discussion of IT security issues. Subscribe at .rutgers.edu/mailman/listinfo/security_admins. The security_alerts list dispatches security notices from major IT vendors. Subscribe at .rutgers.edu/mailman/listinfo/security_alerts. IT Support Toolkit While originally designed with the Unit Computing Specialist position in mind, this site is intended to help all Rutgers IT professionals find the information they need in order to successfully perform their jobs. It contains a great deal of Rutgers-specific information and, though not intended as an all-inclusive technical manual, it does contain some very helpful technical advice as well. To access the toolkit, please visit ucstoolkit.rutgers.edu. Follow NCS on Facebook, Twitter and the RutgersIT Blog! Follow us to get updates on our new and improved services, network status updates, and other important IT announcements at Rutgers. Facebook.com/RutgersITNCS Twitter.com/RutgersIT_NCS Rutgersit.rutgers.edu Page 7