ResNet Guide. Information & Learning Services. Here to support your study and research

Transcription

1 ResNet Guide Information & Learning Services Here to support your study and research

2 ResNet Quick Start Guide In order to get you on-line and enjoying the service as quickly and as painlessly as possible, please make sure you have the following information and software available when setting up your new connection. Getting On-Line Step 1: Your computer s network card must be connected to the network wall socket in the University halls of residence using the cable provided. Important items and information you ll need: Credentials: Your network username Your network password A B Critical Software: Anti-virus software updated and scheduled to run a daily check. Users with no up to date anti-virus protection may be banned from using the service System Updates please ensure your operating system is fully updated (ie. Windows Updates for Windows, Software Updates for MACs) Hardware Requirements: A CAT5 network cable, as provided by the University of Worcester. A working network card in your PC/ MAC or laptop Please make sure the PC/MAC is set to DHCP that is Obtain an IP address automatically (as well as DNS Servers) C A. Network cables have end connectors like these B. Network wall point will look like this C. The corresponding socket on your PC or Mac will look something like this Step 2: When you connect the network cable to your network point and computer, your computer should automatically connect to ResNet. We recommend Windows users select Public when prompted by the network wizard.

3 Step 3: Launch your web browser. Try visiting any website and you should be redirected to our ResNet page. Enter your username and password and click Log In Registered Users User Name Password Log In Your username Your password Click here to continue Step 4: Once connected, your computer will remain on-line for as long as it s being used; after a period of inactivity you will be disconnected and you will need to login again in the same way. Getting help If you are experiencing problems connecting to ResNet and have access to the online Student Application Portal please follow the onscreen instructions for logging a support call, otherwise contact the ICT Service Desk on In each instance you should provide the following information: Your name Your student number A contact number Halls of residence Flat and room number A brief description of the problem Type of computer (PC, laptop, Mac) and its operating system (e.g. Windows 7, Mac OSX)

4 ResNet Frequently Asked Questions Q. Can I access ResNet wirelessly? A. No. ResNet is a wired connection to student rooms, designed to offer a faster, more reliable and secure network connection. Q. I want to access Wireless in my Halls of Residence, is this possible? A. Wireless is available in the living areas and, depending on its location, may be available in your room. You can access Wireless by selecting eduroam which is a free service to use for all members of staff and students. Please note: Wireless is not part of ResNet and will have a different level of access, you may find that some things work on a wired ResNet connection that do not work on Wireless. Q. ResNet is not working in my room A. Make sure you have read the setup instructions and the above FAQs. You can try connecting in your flatmates room, and if that is successful then your ResNet port may be disabled or damaged. Please contact the ICT Service Desk to resolve this. Q. Is my computer safe from hackers and viruses while I am connected to ResNet? A. No! You are responsible for securing your computer from hackers, viruses and other malicious software. The University of Worcester uses a variety of tools and measures to detect and prevent viruses and hackers from compromising computers on the University s network. Unfortunately, these measures cannot fully protect your computer. You must also take steps to secure your computer. Q. Can ICT Services fix my broken PC or laptop? A. ICT Service Desk can offer advice and guidance with broken PC equipment but they are unable to fix hardware issues. ICT Services do not supply copies of commercial software (e.g. Microsoft Windows). Q. Can I access the Student App Portal through ResNet A. Yes. Please go to the main University website ( and select the Students link from the top of the page. On the next page you can log in to the Student Application Portal. You will require your username and password. Q. Can I use my webcam on ResNet? A. Webcams will function over ResNet, although it depends on the application you are using. Skype has been tested and works.

5 ResNet Frequently Asked Questions (cont) Q. My program does not work through ResNet A. To access the internet via ResNet all traffic goes through the University Firewall. By default access is denied unless specifically requested. The most popular applications should work, as they have already been requested, but some may not, either for security reasons or because no request to open the ports has been made. For further advice contact ICT Support. Q. Can I use Xbox/Playstation on ResNet A. Yes. Authentication of the Xbox/ Playstation is done via the MAC address of the device. If you have a problem then please log a call with the Service Desk, providing contact details and the MAC address of the device. Please note ResNet will be detected as running Strict NAT, which limits what is possible on the network. Q. Can I connect to gaming servers? A. Some online games may work, but we do not support online gaming and you may find you cannot connect to gaming servers. Please log a job with your contact details and the details of the ports the gaming server uses. We can then confirm if the ports are already open. If they are not open, we will assess if we can open them based on the University s security policy. Please note: - it is prohibited to use ResNet for financial gain (poker websites etc.) Q. What is peer-to-peer (P2P) software and can I use it on ResNet A. Examples of peer to peer software include Kazaa, Limewire, E-mule/Edonkey, Soul Seek, Acquisition and Bittorrent. There are many others. These applications can be used to illegally download copyrighted files such as music, films and games and can slow down the ResNet service for all users. For this reason peer-to-peer software is forbidden on ResNet. Q. Can I connect network devices to ResNet i.e. Wireless access point, switch, hub? A. ResNet does not allow any network devices to be connected. If you try this, your port may be disabled. Network bridging on machines is also forbidden. Use of the network for any illegal activity, including violation of Copyright, will result in disciplinary action. This also includes hacking, spamming, fraud, and spreading viruses.

6 Contacts ICT SUPPORT Website ICT Service Desk Phone LIBRARY SUPPORT Online Phone E-LEARNING SUPPORT ONLINE Download the University app from the app store or google play. You ll find info about PC & Mac availability and bookings, links to the Library catalogue, Blackboard and much, much more libguides.worc.ac.uk Like us on Facebook for everyday news