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2 About This Guide This guide introduces you to some of the technology resources available at the University of Iowa, with the aim of making those resources easily accessible to you. It is an overview of the most common technologies and services used by the University of Iowa community. to complete details and instructions. Important considerations for If action is required on your part, it is highlighted by a check icon. For services with mobile device support, a QR code is present. Scan the code with your mobile device to visit the site. Security considerations are denoted by a lock icon.

3 Acceptable Use of Information Technology Resources All users of the university s computing and network resources must exercise responsible, ethical behavior when using the university s computers, information, networks, or resources, and are expected to abide by university policies and local, state and federal laws. Feedback/Suggestions Do you have feedback or comments about this guide? Please contact the ITS Help Desk to let us know what you think University Capitol Centre (UCC) (4-HELP)

4 4 Where to Get Help 5 Software Repair Services 6 HawkID 8 University 9 Computer Security 10 Accessing the Internet 15 Discounts on Computers 16 Free & Discounted Software 18 Computers on Campus 20 Laptop Checkout & Rental 21 Online Academic Resources 23 Online/Cloud File Storage 24 Technology Training 26 ITS Assistive Technology 27 ITS Service Catalog

5 WHERE TO GET HELP The ITS Help Desk provides assistance with computer problems and answers questions about software, accounts, networking, operating systems, etc. ITS Help Desk services are available to all students, faculty, and In person at 2800 University Capitol Centre (2nd Floor of the Old Capitol Mall) By telephone at (4-HELP) By at By Help Desk Live Chat at IT Alerts and Outages Get more information about planned and unexpected system and service outages. IT alerts and outages can be accessed on your mobile 4 Where to Get Help

6 SOFTWARE REPAIR SERVICES computers. There is no charge for this service. Software Installation Reformat and reinstallation of an operating system Virus scanning and removal Software Repair Services 5

7 HAWKID The HawkID is your electronic identity at the University of Iowa. Most of the services available at the university (such as ISIS, ICON, or university ) are accessed with your HawkID and passphrase. Healthcare users may have an additional Healthcare ID that can be used to access applications such as Epic, Healthcare workstations, or Healthcare accounts Your HawkID Password/Passphrase Because of the sensitive and personal material that you access with your HawkID, it is very important that you are the only person who knows your passphrase If you suspect that someone knows your passphrase, the best solution is to change your passphrase immediately to avoid security issues To help secure your account, ITS encourages you to change your passphrase often Provide passphrase hints by selecting questions and providing answers that only you will know. Doing this gives you the ability reset your password at any time at 6 HawkID

8 Forgotten Passphrase Service If you forget your HawkID passphrase, you can reset it yourself as long as you have provided hints ahead of time. No password hints? Call the ITS Help Desk at (4-HELP) to have your password reset over the phone. Password vs. Passphrase The purpose of passwords and passphrases is to provide access to secure services or sensitive information; however, passwords are generally short, hard to remember and easy to crack. Passphrases are easier to remember and type, are considered more secure due to the length, and shouldn t need to be written down. Here are some Make up a sentence or a phrase that includes a combination of uppercase and lowercase letters, numbers, and punctuation Iowa winters are cold would not be an acceptable passphrase as it does not include numbers or punctuation Iowa w1nters are c0ld! meets minimum complexity requirements in addition to having a secure length of nine or more characters HawkID 7

9 UNIVERSITY University of Iowa. With programs, such as Outlook, Mac Mail, etc. On most mobile devices using the default application on the device University holidays, class schedules, and ICON events are automatically added to your calendar. Students can request a university account section. access your university account, see ITS provides built-in anti-spam and attachment blocking for your university account. For more information, 8 University

10 COMPUTER SECURITY Secure Your Personal Computer Whether you are purchasing a new computer or bringing a computer to campus, you should take precautions to ensure its while you are away Use a cable lock to secure your computer to your desk If you are carrying a laptop, keep it with you at all times or lock it up in a safe place Always lock your computer screen with a passphrase when you are away from it Computer Security 9

11 ACCESSING THE INTERNET Sharing Copyrighted Material Online spyware and viruses You are responsible for all online activities that take place on your network port or wireless connection If you violate copyright laws using a computer on the University of Iowa campus network, your Internet access with be restricted and you could be prosecuted 10 Accessing the Internet

12 Protecting Yourself Online An online security attack can result in losing your Internet access, personal identity theft, or worse. your account activity Be wary of any links in an instant message or ; links are a way for viruses, worms, and trojans to infect your computer Be skeptical of s that ask for your personal information or ask you to click on a link to verify your account; replying to these types of messages can compromise the integrity of your account The university will never ask for your passphrase (HawkID password) via . Contact the ITS Help Desk if you are unsure whether an message is legitimate Use antivirus software and make sure your operating system and antivirus software are updated regularly Be careful what you publish online; before you upload pictures possibly jeopardize future job prospects Accessing the Internet 11

13 buildings, the residence halls, and many common areas on campus. The university s wireless network is part of eduroam, a worldwide consortium of colleges and universities that provide wireless Internet access across research and education networks. eduroam is a secure wireless network that requires users to log in with their HawkID followed and your HawkID passphrase. Use the UI Wireless Setup network to automatically to eduroam wireless network. To connect your mobile device to eduroam, select the eduroam network directly from the list of available wireless networks. For more information about connecting your Wi-Fi enabled device to eduroam, see 12 Accessing the Internet

14 The Unversity of Iowa has partnered with AT&T to provide a guest wireless network for friends, family, and visitors to the UI campus. The guest network is set to be launched in the summer of 2013 accepting the terms of use on the web portal. Current students, access to UI resources. Network Connections in the Residence Halls ResNet is the high-speed Internet connection in the university residence halls Each student is provided with their own wired connection in their room Extensions to the campus network such as wireless routers, hubs, and other network devices are not permitted. Acceptable Use Policy All users of the university s computing and network resources must exercise responsible, ethical behavior when using the university s computers, information, networks, or resources, and are expected to abide by university policies and local, state, and federal laws. The Accessing the Internet 13

15 Internet in University Apartments The University of Iowa has partnered with Mediacom in Iowa City to provide high-speed cable Internet access to tenants living in University Apartments. Mediacom is responsible for ensuring that the cable modem can connect to the Internet. The ITS Help Desk can assist you in UI Anywhere UI Anywhere is a Virtual Private Network (VPN) that provides resources, websites restricted to on-campus use, servers, systems, and Remote Desktop. Cisco AnyConnect is the software program the university has site licensed for this service. You can download and install this software program from the ITS Software Download Site at 14 Accessing the Internet

16 DISCOUNTS ON COMPUTERS Educational discounts on computers are available through several The ITS Help Desk maintains a website where you can view computer models and educational discounts The ITS Help Desk provides suggestions to consider when Students can take advantage of academic discounts available for new computers by logging on to the ITS Computer Purchase Site with their HawkID and Discounts on Computers 15

17 FREE & DISCOUNTED SOFTWARE ITS Software Central Visit the ITS Software Central website to access and download cost and availability of other software programs Registered UI students can obtain Microsoft Windows 8 Protect yourself online by using antivirus software and updating it regularly. A few examples of free antivirus programs are available on the ITS website at 16 Free & Discounted Software

18 Virtual Desktop Virtual Desktop is a web-based system that allows you to access several software applications at no charge from almost any computer with an Internet connection. SAS, Adobe Creative Suite, and more Due to licensing agreements, some software is only available when accessing Virtual Desktop on the campus network Free & Discounted Software 17

19 COMPUTERS ON CAMPUS Instructional Technology Centers (ITCs) There are over 1,000 Windows & Mac computers in the ITC labs, Learning Commons, and libraries across campus. ITCs are conveniently located in University Housing, the IMU, and classroom buildings design applications, and statistical packages A list of computer labs can be accessed from your 18 Computers on Campus

20 Printing It is not necessary for students to bring their own printers to the university since they may use the printers in ITCs. Wireless printers are not compatible with the UI wireless network. You can print in all ITCs, Learning Commons, and library facilities for $.05 per printed side for black and white, and $.50 per printed side for color (where available) At the beginning of each semester you receive $10 to print for each fall and spring semester, and $5 to print for each summer semester; your U-Bill is charged for print costs beyond these amounts View and manage your ITC print account on your iprint iprint allows you to print from your home, dorm or wireless hotspot. Computers on Campus 19

21 LAPTOP CHECKOUT & RENTAL Student Laptop Checkout You can borrow Windows laptops for free Three-hour and overnight checkouts are available at the Main Library, Hardin Library, and the IMU 20 Laptop Checkout & Rental

22 ONLINE ACADEMIC RESOURCES ISIS ISIS is the Iowa Student Information Services portal and self-service website. Students use ISIS from the point of admission to graduation and beyond, to register for classes, monitor academic progress, and manage their university records The ISIS course list contains up-to-date information about and is publicly accessible The ISIS course catalog can be accessed on your ICON ICON (Iowa Courses Online) is a website that can be used to access content, submit assignments, take quizzes, and monitor grades for many of your classes. Limited access is available for ICON on your mobile Online Academic Resources 21

23 Wiki The wiki is a web-based tool for collaboration and discussion. Users are able to create and manage their own wiki space. Popular uses include team notes, documentation, information sharing, and collaboration with classmates and external researchers. The wiki is available for limited use on a mobile device 22 Online Academic Resources

24 ONLINE/CLOUD FILE STORAGE You should regularly back up your important documents your data forever. location that is accessible from work or home 24 hours a day, 7 days a week Files can be accessed from university-managed computers via network drives Files can be accessed on personal/home computers by connecting to the VPN and mapping a drive to that computer additional information. Online/Cloud File Storage 23

25 TECHNOLOGY TRAINING Classroom and Online Courses Student Technology Training The student technology training program is for students who want to work in IT support positions for colleges, departments, or administrative units at the University of Iowa See the student technology training website for registration information is a one-credit, Satisfactory/Unsatisfactory course that introduces incoming students to technology and electronic resources at the University of Iowa. 24 Technology Training

26 Self-Paced Training and Resources Lynda.com The university has a site license for Lynda.com. Lynda.com is an online training library that provides access to more than 1,000 courses and over 56,000 tutorials on a wide variety of technologyrelated topics. Technology Training 25

27 ITS ASSISTIVE TECHNOLOGY ITC computer labs and other places on campus. If you are instrested assistive technology or have accessibility questions, contact Student Disability 26 ITS Assistive Technology

28 ITS SERVICE CATALOG This guide is intended to highlight just a few of the most popular interest to you. For comprehensive listing of ITS services, see the online ITS Service Catalog. The ITS Service Catalog includes information on all ITS services, including who they are designed for, what they do, and where to You can sort by your role at the University of Iowa (students, services available to you The ITS Service Catalog can be accessed on your ITS Service Catalog 27

29 The University of Iowa prohibits discrimination in employment, educational programs, and activities on the basis of race, national origin, color creed, orientation, gender identity, or associational providing equal opportunities and equal access to university facilities. For additional information on nondiscrimination policies, (voice) and (text), 202 Jessup Hall, the University of Iowa, Iowa City,

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