1 Table of Contents TABLE OF CONTENTS WELCOME... 5 HAWK ALERT EMERGENCY NOTIFICATION SYSTEM... 6 INTRODUCTION TO THE HAWKID... 6 Your HawkID Password Forgotten Password Service STUDENT SECTION... 7 COMPUTER AVAILABILITY... 7 Do I Need to Bring My Own Computer? Requirements for Older Computers Purchasing a New Computer Desktop or Laptop? Apple or Windows? Academic Discounts on Computers COMPUTER ACCESS AND PRINTING... 8 Computing in the ITCs Printing in the ITCs Printing from Anywhere with iprint Laptop Checkout SOFTWARE AVAILABILITY ITS Software Central Site Licensed Software Microsoft Campus Agreement Educational Pricing Virtual Desktop SECURITY CONNECTING TO THE INTERNET UI Wireless ResNet High Speed Access High Speed Internet in University Apartments ITC Computers and E mail Stations E MAIL Your E mail Address Signing Up for a University E mail Account Anti Spam Tool Attachment Blocking ACADEMIC RESOURCES ISIS (Iowa Student Information Services) ICON (Iowa Courses Online) Library Electronic Documentation FILE STORAGE SAFE (Student Academic File space) MyFiles H: Drive Xythos
2 2 Technology Survival Guide WEB HOSTING MyWeb UI HOUSING SERVICES ResNet What Is Needed to Get Connected Registration and Initialization Excessive Bandwidth Usage Feedback Regarding Computer Problems Campus Housing Telephone Service Authorization Codes Video Services TECHNOLOGY FOR STUDENT ORGANIZATIONS Central Server Web Space Mass Mail to the Campus LISTSERV ITS Wiki Service ASSISTIVE TECHNOLOGY TECHNOLOGY TRAINING Student Technology Training Microsoft E Learning SkillSoft Books 24x7 EMPLOYMENT OPPORTUNITIES Student Instructional Technology Assistants ITS Help Desk JobNet WiderNet Student Technology Advisory Committee (STAC) WHERE TO GET HELP FACULTY AND STAFF SECTION COMPUTER AVAILABILITY Purchasing a New Computer Academic Discounts on Computers Departmental Computer Purchases COMPUTER ACCESS AND PRINTING Computing in the ITCs Printing in the ITCs Printing from Anywhere with iprint Computer Equipment Rental SOFTWARE AVAILABILITY ITS Software Central Site Licensed Software Microsoft Campus Agreement Software Licensing for Departments Virtual Desktop SECURITY... 23
3 Table of Contents 3 CONNECTING TO THE INTERNET Wired Data Ports UI Wireless ITC Computers and E mail Express Stations E MAIL AND CALENDARING Your E mail Address Signing Up for a University E mail Account Anti Spam Tool Attachment Blocking LISTSERV Mass E mail Service EMPLOYMENT RESOURCES SERVICES FOR INSTRUCTORS ICON Course Management System OSIRIS Plagiarism Detection Service Instructional Design Student Instructional Technology Assistants (SITAs) Digital Media High Speed Networking Using Internet2 Internet Based Video Conferencing for Instruction Virtual and 3 D Web Modeling Instructional Applications Development Innovations in Teaching Awards Program Learning Spaces Technology Guest IDs and Access SERVICES FOR RESEARCHERS Consulting for Researchers Grid Computing Application Development/Hosting and Website Hosting Storage and Data Management High Performance Computing (HPC) FILE STORAGE MyFiles Xythos AND ITS WIKI WEB HOSTING Course Web Space MyWeb ASSISTIVE TECHNOLOGY TECHNICAL LEARNING/TRAINING Microsoft E Learning SkillSoft Books 24x7 WHERE TO GET HELP ITS Help Desk Learning Spaces Technology Team
4 4 Notes
5 5 Welcome to The University of Iowa! The Information Technology Services (ITS) organization is dedicated to helping the University fulfill its teaching, research, and service missions. Whether you re a student, a faculty member, or a member of the UI staff, we believe technology services should enable your success. To that end, we re providing this annual edition of our Technology Survival Guide. This booklet and its online counterpart will answer many of the questions you have about technology resources on campus. I encourage you to read through it and keep a copy handy for future reference. And remember that support is available to you through the ITS Help Desk, either in person, over the phone, or online. Refer to the back cover of this guide for Help Desk contact information. I hope you ll view the staff at ITS as your partners in putting the power of technology to work for you during your time at The University of Iowa. Steve Fleagle Chief Information Officer
6 6 Technology Survival Guide Hawk Alert Emergency Notification System The Hawk Alert System is used to notify the campus community of threats to physical safety in emergency situations (tornado, violence, hazardous material incidents, etc.). Hawk Alert is able to notify you via mobile phone (both voice and text message), home phone, office phone(s), work e mail and personal e mail. You control which of these methods Hawk Alert uses for you. For more information about Hawk Alert including instructions on how to enter your contact information and a list of FAQs go to Introduction to the HawkID HawkID Every member of the University is assigned a unique, personal HawkID. Think of your HawkID as your electronic identity here at The University of Iowa. HawkIDs are based on your name, so Jane Doe might have a HawkID of jdoe or doej. Most of the services offered by ITS are accessed with your HawkID and password. The HawkID system is designed to help reduce the number of passwords used by University of Iowa students, faculty, and staff. Your HawkID Password When you are admitted as a student or hired as an employee, Information Technology Services (ITS) will send a letter to your residing address with your initial HawkID and HawkID password. Because of the sensitive and personal material that you access with your HawkID, it is very important that you are the only person who knows your password. To help secure your account we encourage you to change your password often and to choose a password with characters, numbers and punctuation symbols. You are required to change your password every 180 days but you can change it at anytime. If you suspect that someone knows your password, the best solution is to change your password immediately to avoid security issues. When you change your HawkID password, you are changing it for all of the HawkID enabled services. Forgotten Password Service If you forget your HawkID password you can reset it yourself, as long as you have enrolled in the HawkID Forgotten Password service ahead of time. This service requires you to select questions and provide answers that only you will know. By going through this process, you gain the ability to reset your password any time. The only other way to reset your password is to speak with staff at the ITS Help Desk who can verify your identify and give you a new password.
7 Student Section 7 Introduction to the Student Section This section has been created for students at The University of Iowa to make it easy to find information that is unique to your needs. You will find information about buying a computer, where you can print on campus, where you can access wireless and how to set it up, getting involved with IT student groups, getting an IT job on campus, and where you can get help with IT services. The section for Faculty and Staff can be found on pages Computer Availability Do I Need to Bring My Own Computer? The University of Iowa does not require students to have their own computer. Students can access computers in labs across campus and borrow laptop computers at no charge. However, many students enjoy having their own computer to use at their convenience. Other benefits of having your own computer include the ability to save large amounts of data, install unique software programs, play games, and store music and pictures. If you intend to have your own computer, consider the following requirements for older computers you might already have and suggestions for purchasing a new computer. Requirements for Older Computers Computers that are less than two years old and are running Windows XP or Vista, or Mac OS 10.4 or 10.5, with 1 GB RAM or more should function both with University of Iowa computer networks and with the software students will be using over the next few years. If you want a computer that will be functional for the next four years or more, you may want to purchase a new computer. Purchasing a New Computer buyingguide When purchasing a new computer, there are a number of features to consider. It is helpful to start by setting a price range, as this will help define what features you can get in the computer. Another decision is whether to purchase a desktop or laptop system. Then you will want to decide whether you are interested in an Apple or Windows computer. Desktop or Laptop? When deciding between purchasing a desktop or a laptop, a few things to consider are: Price laptops are usually slightly more expensive than desktops. Portability do you want or need a computer that you can take to classes or study sessions? Expansion if you are looking for a machine that can grow (add drives, memory, etc.), you probably want a desktop, because it is more difficult and expensive to add on to a laptop. Gaming if you like to play high end computer games, a desktop generally has superior video and audio capabilities. Apple or Windows? Music, graphic arts, or journalism students will use programs on the Apple platform as part of their studies. Students in the College of Business should use a Windows system. Other areas of study are platform independent. Your departmental advisor will be able to help you with specific questions about your field of study. After you have made these choices, you can start to narrow down what features you want
8 8 Technology Survival Guide on your computer. The online Computer Buying Guide provides more detailed information about some of the features available to you when purchasing a new computer. Academic Discounts on Computers The ITS Help Desk maintains a Computer Demo Center online and at the University Capitol Centre location. (See the back cover for a map with the locations marked.) The Demo Center at the Help Desk has demo computers available for students to try out before purchasing. Students can take advantage of academic discounts available for new computers by logging in to the Demo Center site with their HawkID and password. If you have questions about the available options or how to purchase a computer through the University discount program, stop by or contact the ITS Help Desk. Computer Access and Printing Computer Access and Printing Computing in the ITCs More than 1,000 Windows and Macintosh computers are available for student use in the 25 Instructional Technology Centers (ITCs) and 11 University Libraries computing labs on campus. They are conveniently located in residence halls, the IMU, classroom buildings, and the
9 Student Section 9 University Library. Each ITC computer is equipped with Microsoft Office and more than 80 software applications, including most mainstream graphics, web design, and statistical packages. Visit the ITC website for a list of locations and hours and the available software at each site. Printing in the ITCs Laser printing is available in all 25 ITCs. The cost is 5 cents per printed side for black and white, and 50 cents per printed side for color (where available). All students receive a $10 printing allowance each semester. Charges incurred beyond this amount appear on your monthly U Bill. For more information, visit the ITC website. Printing from Anywhere with iprint New in 2008, the iprint service allows students to print to ITC laser printers from their wireless laptop or home/dorm computers. Regular ITC printing charges apply. For instructions on configuring your computer to print to ITC printers, visit the ITC website. Laptop Checkout University of Iowa students may borrow laptop computers for academic use. Three hour or three day checkout is available at the Main Library ITC and at the Hardin Library for Health Sciences Information Commons. Your IOWA ONE Card (student ID) is required. All laptops are equipped with Microsoft Windows Vista and Microsoft Office 2007 and feature configurable wireless networking technology, which allows students to use on or offcampus wireless networking. For a list of campus wireless hotspots, see the back cover or visit the ITS Help Desk website.
10 10 Technology Survival Guide Software Availability ITS Software Central ITS Software Central is just what it sounds like: a place on the web where you can find what software is available to you as a student. Software versions and availability change often, so visit Software Central to download the latest versions or to keep up to date on what is available. Site Licensed Software The University has site licenses for many software packages such as Symantec AntiVirus and WS_FTP Professional. These titles are available free of charge and can be downloaded by University students through the Software Central website. Microsoft Campus Agreement The University of Iowa has a Microsoft campus agreement that makes several software packages available to students at a significantly reduced cost, most for under $12. Some of the Microsoft titles currently available include: Windows Vista, Office Enterprise Edition 2007 (includes Word, Excel, PowerPoint, Outlook, and more), Office 2008 for Mac, and SharePoint Designer As part of our license with Microsoft, graduating students are eligible to obtain a perpetual license that allows for use, and upgrading, after graduation. Check with the IMU Bookstore for current availability and prices. Virtual Desktop Some software titles are conveniently available for use where you reside or on campus without having to purchase an individual license. Virtual Desktop is a web based system that allows you to access several software applications from almost any computer with an Internet connection. Virtual Desktop currently allows access to these applications and many more: Microsoft Office 2007 (Access, Excel, Outlook, Power Point, and Word among others); Adobe Dreamweaver, Fireworks, and Photoshop; and many popular statistical applications like Minitab, SPSS, and SAS. Due to licensing agreements, some software is only available when accessing Virtual Desktop from on campus and through the campus network. Check the Software Central website for complete details on software availability. Educational Pricing In addition to the software already mentioned, many other software makers offer their software to University of Iowa students for an educational price. For example, Mac OS 10.5 is available to students for a discounted price. See the Software Central website for further details.
11 Student Section 11 Security ITS Help Desk Security Center IT Security Security has quickly become an essential aspect of technology. Students bringing a computer to campus should take precautions to ensure the physical security of their computer. Some steps to physically secure your personal computer include: personal identity theft or worse. Here are some steps you can take to keep yourself safe online: Keep your passwords confidential and never share your account with anyone else. You are responsible for all activity that occurs from your account! Treat your computer passwords as you would your ATM PIN number. Don t open any e mail attachment unless you know what it is and you are expecting it. Attachments can be dangerous. This is a very common way for viruses, worms, and trojans (all forms of malicious software or malware ) to spread. Don t click on a link in instant messenger clients (AIM, MSN, Yahoo, etc.), even if it s from someone you know, unless you know what it is and you are expecting it. Don t leave your residence hall room or apartment door open or unlocked. Use a cable lock to secure your computer to your desk. If you carry a laptop, never leave it unattended, whether you are on or off campus. Even if you don t have your own computer, everyone needs to be concerned about online and personal security when using technology resources. An online security attack can result in anything from losing your Internet access to Use antivirus software and make sure your operating system and antivirus software are updated regularly. (Preconfigured antivirus software is available to University of Iowa students at no charge.) Be careful what you publish online. Popular sites like MySpace and Facebook are great ways to meet other students and keep in touch with friends and family. But, realize that what you publish online can be available to millions of people on the Internet. Before you upload pictures or text, think about how it might affect your personal security or possibly jeopardize future job prospects.
12 12 Technology Survival Guide Regularly back up your important documents and files. Lock your computer with a password when you are away from it. See the ITS Help Desk Security Center website for more information on viruses, spyware, and other security issues. Connecting to the Internet The Internet will be an important resource throughout your academic career at The University of Iowa. There are several methods of access available for students. UI Wireless The University of Iowa has wireless connectivity available in many campus buildings and popular outdoor locations on campus such as the Pentacrest and Hubbard Park. The University s wireless system is a secure wireless network that requires users to sign on using their HawkID and password. Information about UI Wireless, including configuration information, wireless hotspot locations, and troubleshooting tips, can be found on the UI Wireless Support Center website. Note that buildings marked on the hotspots map as having UI Wireless may have limited connectivity throughout (i.e., only on certain floors or in certain public areas). ResNet High Speed Access High speed Internet access is available in all University residence halls. This service is called ResNet. Please see page 16 for more information on this service. High Speed Internet in University Apartments The University of Iowa has partnered with Mediacom in Iowa City to provide high speed cable Internet access to tenants living in University apartments. This connection is handled jointly by Mediacom, which is responsible for ensuring that the cable modem can connect out to the Internet, and Information Technology Services at the University, which is responsible for ensuring your computer is configured correctly. For more information, visit the support center for Internet at University apartments. ITC Computers and E mail Express Stations The University of Iowa has 25 ITC computer labs across campus and over 50 e mail express stations. These computers allow access to Hawkmail, and in the case of ITC computers, the Internet. For more information on ITCs, see page 8.
13 Student Section 13 E mail E mail Hawkmail Due to its low cost and ease of use, e mail has become a preferred method of communication. The University of Iowa requires every student to maintain a valid e mail account for official communication with University administration and interaction with professors and peers. ITS provides each student with a standard University of Iowa e mail address, most commonly in the form of (for example, Your E mail Address Your University e mail address is a pointer to your real e mail account (Hawkmail), sometimes referred to as your routing e mail address. Why have the two e mail addresses? One advantage is that by using your official University e mail address, recipients of your e mail will be able to tell who you are and that you are affiliated with The University of Iowa. Another advantage is that your published University e mail address will rarely, if ever, change. This allows you to change your real e mail account behind the scenes as often as you need. You can give out your assigned University e mail address to others and never have to tell anyone to change their address book if you change e mail account providers. Signing Up for a University E mail Account Students can request a University e mail account through ISIS under the My UIowa link. After an account has been created, all mail sent to your University e mail address will be routed to that account. You can then check your University e mail account from any Internet browser through the University s Hawkmail page. Anti Spam Tool The University employs many layers of antivirus and anti spam protection, but unrelenting electronic attacks and solicitations are requiring us to strengthen our e mail security practices. The anti spam service is used to reduce the volume of spam that e mail users receive. Currently, e mail marked with the pound sign (e.g., spam?#) indicates the likelihood that a message is spam. More pound signs (#) indicate a higher likelihood that a message is spam. By default, e mail with a spam probability of 90% or greater will be returned to the sender with a message indicating that the e mail was blocked. You may change the default and select the spam level acceptable to you. You may
14 14 Technology Survival Guide completely opt out of the service, continue to have spam marked and delivered with the pound sign designation, or you may choose to block messages that are spam rated at different thresholds. To select your spam threshold go to the Hawkmail website and click the Anti Spam Tool link. You can log in to the tool with your HawkID and password and adjust your settings at any time. Attachment Blocking attachmentblocking.shtml To protect against viruses, worms, and other malicious programs spread by e mail, the University s Information Technology Services (ITS) organization prevents certain file attachments from entering the University s e mail system. Blocking file attachments that are most commonly used to spread viruses helps protect your computer and data. Academic Resources ISIS (Iowa Student Information Services) ISIS is the Iowa Student Information Services portal and self service website. UI students use ISIS from the point of admission to graduation and beyond to: Monitor admission progress Register for classes and monitor academic progress Request and manage e mail accounts Request a housing assignment in the residence halls Monitor and review financial aid awards Review employee records and University bills The ISIS course list contains up to date information about current, future, and past course offerings at the UI and is publicly accessible. ICON (Iowa Courses Online) ICON is a web based course management system that students use to access online course materials. Using a browser, you can log in with your HawkID and password and click on a course to: Retrieve information from your instructor Complete assignments Interact with other students and the instructor Materials for courses are not available until the start of the semester. Library Electronic Documentation The University of Iowa Libraries provide online access to many academic resources, including the InfoHawk online catalog, thousands of fulltext journals, indexes, abstracts, and other databases. Most of the resources are accessible with your HawkID and password from off campus. No other setup is required. ITS Survey & Desktop Applications offers an enterprise level, online data collection service available to the University of Iowa community at no cost. The service allows you to create, manage, and distribute surveys from anywhere via a web browser. Generally, any person with a HawkID is eligible to access
15 Student Section 15 File Storage SAFE (Student Academic File space) Students at the University who are in the Iowa domain receive a personal network file storage space, called SAFE. This network storage space is meant for housing your important academic files, papers, spreadsheets, and class notes. Each account is given 100MB of storage. You can access this space in a variety of ways: MyFiles (Basic) MyFiles basic is a service that lets you access your files via a computer connected to the Internet by using the MyFiles basic web interface. Simply log in to the service and browse, upload, download, and edit your files securely. MyFiles (Premium) MyFiles premium configures your network storage account to appear on your computer as if it were another drive to save data on, much like a USB flash drive. MyFiles premium is available on both Windows based computers and also Mac OS 10.4 and H: Drive Your SAFE network storage space is also available in all the computer labs around campus as well as in Virtual Desktop sessions. The storage space will be mapped as your H: drive on Windows based computers and as a network store with your HawkID if you are using one of the many Macs available across campus. Xythos Xythos is a web based service intended to provide students at Iowa with an easy to use interface to upload and download files, and share them with users both inside and outside the University. Each Xythos account is granted 100MB of storage space. Access to your Xythos account via the web is always secure. It can also be used to publish static websites. For more information, visit the Xythos website.
16 16 Technology Survival Guide Web Hosting MyWeb As a student at The University of Iowa, you have free access to a web hosting service called MyWeb. MyWeb gives you 50MB of space online to publish individual, academic related websites. MyWeb accounts are geared toward simple website publishing and do not support advanced server scripting languages. The URL for your MyWeb account website will be: UI Housing Services ResNet ResNet is the high speed Internet connection in the University residence halls. Each student is provided with their own network connection in their room. What Is Needed to Get Connected? To access ResNet, your computer will need to have a network (or Ethernet) card. Typically these will come standard on new computers or can easily be added. If you are bringing a computer to campus, check with the documentation that came with the computer or look for an Ethernet connection on the back of the computer. (An Ethernet connection looks like a slightly larger version of a phone connection.) The final piece of equipment needed to access ResNet is a cable to go from the wall outlet to your computer. When buying the cable, it is important that you purchase a high quality cable, or it may limit your access speed or even prevent access. We recommend using a 10BaseT cable, commonly referred to as a network or Ethernet cable. You will also want to make sure your cable is long enough to go from the data jack in the wall to your computer. presented with the ResNet Acceptable Use Policy. You may need to initialize your port more than once per academic year. ResNet is a privilege and students need to abide by the ResNet Acceptable Use Policy to retain that privilege. Each student must review the policy and accept its terms in order to use ResNet. After your registration information is validated, network connectivity may take up to 30 minutes to commence. Excessive Network Bandwidth Usage Current Bandwidth Usage rooms.uiowa.edu ResNet uses a system that measures network activity from each jack in the residence halls. This system is designed to make ResNet operate in the equitable manner expected by students, ensuring fair and even distribution of resources by limiting excessive outbound network (serving) activity. This system only measures the bandwidth use (i.e., counts bytes); it does not examine the content, destination, or type of traffic. Registration and Initialization The first time you connect your computer to ResNet, you will be required to sign in using your HawkID and password. You will then be
17 Student Section 17 Students are encouraged to monitor their bandwidth usage to prevent their computer from being isolated from the Internet. A graphical ResNet Bandwidth Usage tool is available to check your bandwidth use. This website must be viewed from your computer while it is connected to your assigned jack on ResNet. Feedback Regarding Computer Problems In the event that a problem with your computer activity is reported to or detected by the University IT Security Office, your computer will be isolated from the normal Internet until it is resolved. This system offers the opportunity to provide you with feedback about the problem, along with instructions to help you resolve it. It also provides support personnel an opportunity to verify that problems which could affect others are fixed, before reconnecting your computer to the normal Internet. Campus Housing Telephone Services ITS Telecommunication and Network Services provides and maintains local and long distance telephone services for the students in University residence halls and University apartments. Every effort is made to provide students with the products and services they need, along with excellent customer service, reasonable longdistance rates, and the latest in communication technologies. Students are required to supply their own telephone equipment. Authorization Codes Students in the University residence halls and University apartments are required to use a University Authorization Code (UAC) to place long distance calls. Long distance calls are 5 cents per minute. UACs are available on ISIS. Video Services video.htm ITS Telecommunication and Network Services provides video services and support to the campus including cable TV in each University residence hall room and University apartment. Technology for Student Organizations Central Server Web Space public_web_server.html Request Form web_request.php Officially recognized student organizations may request space for a website on the University s central web server. These pages must pertain to the student organization in question. The URL for your central server account website will be: Mass Mail to the Campus The University of Iowa Mass E mail Service provides for the distribution of mass e mail messages (more than 1,000 recipients) to the campus community under a system of administrative approvals. The sender does not receive a list of recipient names or e mail addresses. Recognized student organizations wishing to send a large volume mailing must obtain permission from the Vice President for Student Services. Student organizations may send one
18 18 Technology Survival Guide mass e mail per semester through the University mass e mail system. LISTSERV Mailing lists allow a person to send an e mail message to one address and have it automatically forwarded to many e mail addresses. The University supports LISTSERV by L Soft for e mail list management. LISTSERV offers a variety of e mail list types including announcement only and discussion groups (moderated or unmoderated). LISTSERV allows list owners to maintain their lists through e mail or web browser interfaces. List subscribers can control personal list settings through a simple web interface. The list archives are available online, and list subscribers can read and send messages via e mail or through the web interface. ITS Wiki Service A wiki is an online resource that allows users to add and edit content collectively (Wikipedia is an example of a wiki). Student organizations may request a wiki site using the link on the wiki site. Assistive Technology ITS Assistive Technology Student Disability Services The ITS Assistive Technology Support (ATS) team implements various technologies to enable members of the University community with disabilities. ITS offers assistive technology support on workstations in several ITC computer labs and works closely with partners on campus to provide support for campus technology clients. Students can use this equipment as needed or seek more advanced assistance from Student Disability Services. Technology Training Student Technology Training Information The Student Technology Training program is for students who will work in support or webrelated positions for colleges, departments, or other administrative units at The University of Iowa. There are two parts to the program: Introduction to Information Technology Creating Websites is a onecredit, pass fail course that introduces incoming students to electronic resources at The University of Iowa. Online tutorials provide practice using the University s digital tools for staying in touch, registering for courses, finding your way around campus, conducting research, checking grades, and more. Additional tutorials teach students how to protect their computer s security and avoid plagiarism. The skills and habits presented in the course can significantly enhance the student experience and contribute to academic success. This course runs for 13 weeks with weekly online quizzes. All course materials are available on the course website. There are no course
19 Student Section 19 meetings, but instructors are available to provide any needed assistance. Microsoft E Learning Microsoft makes a variety of training materials available online. Topics covered include Windows XP, Windows Vista, and Microsoft Office These can be accessed by logging into the Software Download site and clicking on the link for Microsoft E Learning. Please note that some product and language versions may not be available at the time you activate your courses. For up to date information on the availability of E Learning courses, please visit SkillSoft SkillSoft has almost 3,000 online courses available to you in areas ranging from IT end user training in Microsoft Office and web design, to business and professional skills such as Leadership and Management and Workplace Effectiveness. SkillSoft is available 24/7 from computers with Internet access. These are non credit courses that you can take in your own time to improve your skills. Books 24x7 The University also provides access to Books 24x7, an online book resource offering unobstructed access to the complete, unabridged contents of almost 10,000 of the latest and best business and technology books. Books 24x7 can be accessed through either SkillSoft or the UI Libraries website. Employment Opportunities Student Instructional Technology Assistants The Student Instructional Technology Assistant (SITA) program supports faculty, graduate students, and staff using instructional technology at The University of Iowa. Graduate and undergraduate SITAs are assigned to work as consultants in Instructional Services at ITS or in designated cooperative units across campus. ITS Help Desk The ITS Help Desk offers job opportunities for students interested in computer support. The Help Desk solves problems and answers questions related to software programs, e mail, UI Wireless, and other University services. If you possess technical and customer service skills and are looking for a rewarding part time job while attending The University of Iowa, let us know by filling out an application online. Jobnet aid/jobnet The Student Employment Office sponsors Jobnet, a computerized advertisement system with descriptions of University and non University job openings.
20 20 Technology Survival Guide Other Ways to Get Involved: WiderNet Project Volunteers The WiderNet Project is a service program at The University of Iowa that works to improve digital communication in developing countries. The current focus is in Africa, and the closest ties and connections are with Nigerian universities. The WiderNet Project provides a volunteer experience that utilizes your skills or trains you in new ones, offering a flexible schedule and a thriving social environment. As a WiderNet volunteer you ll have a chance to find creative solutions that help bridge the digital divide, bringing much needed educational materials to people in developing countries. Student Technology Advisory Committee Students can get involved in technology issues that impact them by participating in the Student Technology Advisory Committee (STAC). STAC meets two or three times a semester and discusses different technology issues facing students on campus. Questions about any of these topics can be addressed at the ITS Help Desk. Where to Get Help ITS Help Desk Help Desk Live Alerts and Outages The University of Iowa has a computer help desk maintained by the Information Technology Services (ITS) organization. The ITS Help Desk provides help to all students, faculty, and staff free of charge, helping with computer problems and questions about supported software, hardware, networking, and operating systems. Locations: 2800 University Capitol Centre and 2nd Floor Main Library Phone: (319) 384 HELP/ E mail: its Please consult our website for the most current hours of operation. Feedback/Suggestions Do you have any feedback or comments regarding this guide? Anything that wasn't clear or could be better explained? Is there a topic that was not covered that you would like to see added in the next revision? Send an e mail to: its
About This Guide This guide introduces you to some of the technology resources available at the University of Iowa, with the aim of making those resources easily accessible to you. It is an overview of
About This Guide This guide introduces students to some of the technology resources available at the University of Iowa, with the aim of making those resources easily accessible. It is an overview of the
Your Login ID: GETTING STARTED ON THE WINDOWS SERVICE A GUIDE FOR NEW STAFF MEMBERS CONTENTS 1.0 Introduction... 3 1.1 Welcome to Edinburgh Napier University from Information Services!... 3 1.2 About Information
Introduction to Computing @ WSU Table of Contents 1 - Information Technology (IT) Security... 2 Information to Remember... 2 2 - Malware... 2 Information to Remember... 3 3 - Firewalls... 3 Information
High Speed Internet - User Guide Welcome to your world. 1 Welcome to your world :) Thank you for choosing Cogeco High Speed Internet. Welcome to your new High Speed Internet service. When it comes to a
Yale School of Art Digital Technology Office Information Online: http://art.yale.edu/diglab/ Email: email@example.com Phone: 203-432- 9120 Edgewood Email: firstname.lastname@example.org The Digital Technology
High-Speed Broadband Internet Guide Welcome Welcome to SkyBest High-Speed Broadband Internet. SkyBest High-Speed Broadband Internet allows for rapid downloading of large files, such as music and graphics.
Law College Computer and Technology Information Account Creation All law students, faculty and staff must have a University of Toledo authentication domain (UTAD) computer account. This account will allow
UC Davis School of Medicine Computer Requirements 1. Computer Ownership Policy 2. Recommended Configurations and Notes 3. Technical Support 4. Purchasing a Computer 5. Financial Aid for Computer Purchases
Student ANGEL FAQs General Issues: What is ANGEL? How do I log in? What is my username and password? How do I activate my account? I forgot my C number/password, what do I do? I registered after the first
New Employee Technology Orientation Policies Division of Information Technology Services Policies IT@Sam has several policies with which you should familiarize yourself. Those policies can be found online
Introduction to Computing @ WSU Table of Contents 1 - Account Information... 2 2 - Setting up Accounts for First Time Use... 3 3 - Important Systems... 4 4 - CaTS Website... 5 5 - Logging into the Campus
Table of Contents General Policy for service provided by the CLAS Linux Support team... 2 Overview... 2 Defined Support... 2 Support... 2 Operating Systems... 2 Support Restrictions... 3 Software Support...
Benefits & Features CBI s Corporate Internet Banking Inquiry Services gives you the ability to view account details and transactions anytime, anywhere. What can I do with Internet Banking? You can inquire
For assistance with your computer, software or router we have supplied the following information: Tech Support 1-855-546-5000, press 1 Talk America Services Customer Service 1-855-546-5000, press 3 TALK
High Speed Internet - User Guide Welcome to your world. 1 Welcome to your world Thank you for choosing Cogeco High Speed Internet. Welcome to your new High Speed Internet service. When it comes to a great
imail Frequently Asked Questions (FAQs) 27 July 2015 Version 2.2 Owner: Cynthia Tan IT Services Table of Contents GENERAL FAQS... 4 1. How to access to Sunway imail account?... 4 2. I can t login to my
Version 17.12 Last Updated: August 2012 2012 Verizon. All Rights Reserved. The Verizon names and logos and all other names, logos, and slogans identifying Verizon s products and services are trademarks
Technology for Employees at South Central College The goal of the Department of Instructional Technology (DoIT) is to make using technology as easy as possible. StaffNet (http://staffnet.southcentral.edu)
Computers Basic Training recruits are provided access to a computer lab for completion of work assignments. Recruits may choose to bring a laptop or desktop for their use while in training. If a recruit
Information Technology Support Services Fall 2015 Students On behalf of Information Technology, we would like to welcome you to USF. Our job is to make sure you receive the necessary support to complete
Student Tech Guide Get Connected with Information and Technology Services Find this Student Tech Guide online at link.mnsu.edu/studenttech Big ideas. Real-world thinking. Get Started Log In To Just About
LYNC 2010 USER GUIDE D O C U M E N T R E V I S O N H I S T O R Y DOCUMENT REVISION HISTORY Version Date Description 1.0 6/25/2013 Introduction of the Lync 2010 to product line. 2 Lync 2010 User Guide 401
CHARTER BUSINESS FIBER INTERNET Interactive welcome kit 866.603.3199 Charter-Business.com CB.016.fibCD.0210 CHARTER BUSINESS FIBER INTERNET 2 Turn your contacts on to affordable, powerful solutions from
Student Guide 2011-2012 office of the Chief Information Officer Information Technology Resources IT.OSU.EDU The student guide to computing, learning technologies, cable TV, Buckeye Mail, safe computing,
Welcome To VIRTUAL WITHOUT THE VIRTUAL TM imvp Setup Guide for Windows imvp with RDP Lab Setup Guide For Windows 1 The imvp Team is here for you If you have any questions during the imvp setup process,
What is InsightCloud? InsightCloud is a web portal enabling Insight customers to purchase and provision a wide range of Cloud services in a straightforward and convenient manner. What is SaaS? Software
NCS 330 Information Assurance Policies, Ethics and Disaster Recovery NYC University Polices and Standards 4/15/15 Jess Yanarella Table of Contents: Introduction: Part One: Risk Analysis Threats Vulnerabilities
About This Guide This guide introduces faculty and staff to some of the technology resources available at the University of Iowa, with the aim of making those resources easily accessible. It is an overview
Small Business Server Part 2 Presented by : Robert Crane BE MBA MCP email@example.com Computer Information Agency http://www.ciaops.com Agenda Week 1 What is SBS / Setup Week 2 Using & configuring SBS
Computer Security Maintenance Information and Self-Check Activities Overview Unlike what many people think, computers are not designed to be maintenance free. Just like cars they need routine maintenance.
Guide What is Lync? Microsoft Lync is an enterprise-ready unified communications platform. Unified communication is the integration of telephone, instant messaging, video conferencing, and desktop collaboration
Winter 2013 In this issue: Lync - Making Conference Calls Simple IT - Helping You Stretch Your Dollar Windows OS Update Avoiding Phishing Top 4 Reasons to Use UWyo Wireless vs UW Guest Microsoft Updates
MASSASOIT COMMUNITY COLLEGE ONE MASSASOIT BLVD., BROCKTON, MA 02302-3996 900 RANDOLPH ST., CANTON, MA 02021-1371 49 UNION ST., MIDDLEBOROUGH, MA 02346 Log into computers on campus Connect to the wireless
University Systems Desktop Support Service Level Commitment The Purpose of this Service Level Commitment (SLC) is to formally define the level of service University Systems will provide to UVic faculty,
CECH Virtual Lab Guide Windows 7/Vista Edition Introduction: This guide is a step-by-step walkthrough of installing, configuring, and using the VMware Horizon View Client to access the University of Cincinnati
Teleworking Technology Guide and Checklist UW Information Technology November 2012 1 Contents Teleworking Technology Guide for UW Faculty and Staff... 3 UW Information Technology Service Catalog and IT
High-Speed Broadband Internet Guide Welcome Welcome to SkyBest High-Speed Broadband Internet. SkyBest High-Speed Broadband Internet allows for rapid downloading of large files, such as music and graphics.
Millikin University Student Tech Training http://www.millikin.edu/it firstname.lastname@example.org 217.362.6488 mymillikin (my.millikin.edu) A means to access Millikin applications, discussion boards and announcements
Getting Started with Microsoft Office Live Meeting Published October 2007 Last Update: August 2009 Information in this document, including URL and other Internet Web site references, is subject to change
BlackArmor NAS 110 User Guide BlackArmor NAS 110 User Guide 2010 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology, the Wave logo, and FreeAgent are trademarks or registered trademarks
Getting Started with Microsoft Office Live Meeting Published October 2007 Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless
Technology Quick Start Guide Student Edition 2013-14 James Tagliareni, CIO May 2013 Table of Contents WELCOME...2 INFORMATION TECHNOLOGY...3 ANTI- VIRUS PERSONAL COMPUTERS... 3 ATTACHING PERIPHERALS AND
CSG Windows Support Policy This document describes the policies for service and support of computers running Microsoft Windows used by faculty and staff in the departments of Computer Science, Mathematics
BlackBerry Link for Windows Version: 1.2.3 User Guide Published: 2014-01-20 SWD-20140120093847797 Contents Related resources...5 Getting started...6 About BlackBerry Link... 6 Getting to know BlackBerry
Thank you for choosing Zoom Internet! We know you are going to love the speed, convenience and reliability of Zoom s super fast, always on connectivity to the Web! This guide provides helpful information
INFORMATION RESOURCE MANAGEMENT Fall 2010 Faculty Technology Guide Technology Guide for New Faculty Contents About IRM 3 Getting Help 4 Faculty/Staff Training 5 Desktop/PC Support 6 FAUNet ID 8 MyFAU 9
Minimum Computer System Requirements http://ualr.edu/blackboard/welcome/system- requirements/ The following minimum hardware and software requirements are necessary in order to access an online class through
This manual will help you connect your Microsoft Windows XP, Vista, or 7, or Apple OS X computer to the University of Maryland campus data network. Prerequisites for Network Registration: 1. In order to
HomeNet Gateway User Guide Gateway User Guide Table of Contents HomeNet Gateway User Guide Gateway User Guide Table of Contents... 2 Introduction... 3 What is the HomeNet Gateway (Gateway)?... 3 How do
FAQs Frequently Asked Questions Connecting your Linksys router to the Internet 1 What computer operating systems does my Linksys router support? 1 Why can t I connect my computer or device to my router?
FAQ F-Secure Online Backup 2.1 Before installation... 4 Does the F-Secure Online Backup program work if there are other online backup programs installed on my computer?... 4 Are two online backup programs
Frequently Asked Questions 1) What does SkyBest Internet Guardian do? Prevents e-mail and image spam from reaching your inbox Halts access to dangerous Web pages Stops Web sites from installing dangerous
Employee Service Level Agreement 1.0 Purpose 2.0 Term and Scope of Agreement 3.0 Scope of Service 3.1 Support Environment 3.2 Local Computer Administrative Privileges 4.0 Support Response Levels 4.1 Exceptions
McDonough School of Business: MSBTC SLA 2014 Contents Service Level Agreement... 4 Contacting a Technician... 4 MSBTC Hours of Operation... 5 Trouble Call Problem Priority... 5 Priority 1... 5 Priority
High Speed Internet, Welcome Kit We provide a WIRED High Speed Internet connection to your apartment. Your apartment will be served by a DSL modem or Ethernet jack. If you have multiple users in your apartment
Corporate Information & Computing Services. Get In, Get Unpacked, Get Connected. Welcome to your new home and to unlimited free internet Welcome Welcome to your new home and to unlimited free internet.
Office of Information Technology Service Catalog FY2015 Office of Information Technology Service Catalog FY2015 Table of Contents Accounts & Passwords... 3 Administrative... 4 Business Tools and Services...
2013 GE T Connected @ Northwestern University Your guide to computers, e-mail, networking, and technology on campus. NORTHWESTERN UNIVERSITY INFORMATION TECHNOLOGY ABOUT Get Connected This booklet contains
UniCom Enterprise Phone (Polycom CX600) User Guide 1 6 What is UniCom Enterprise?...1 Frequently Used Make a Call...6 What is Microsoft Lync?...1 Call Functions Use Call Controls...7 Who can use UniCom
ONE Mail Direct for Mobile Devices User Guide Version: 2.0 Document ID: 3292 Document Owner: ONE Mail Product Team Copyright Notice Copyright 2014, ehealth Ontario All rights reserved No part of this document
Airtel PC Secure Trouble Shooting Guide Table of Contents Questions before installing the software Q: What is required from my PC to be able to use the Airtel PC Secure? Q: Which operating systems does
Software Training Catalog Custom Training Videos for Gonzaga University Banner Self Service (Zagweb): Web Time Entry... 2 Using Zagweb Video Tutorial... 2 Banner INB: General Navigation... 2 Human Resources...
Using MioNet Copyright 2006 by Senvid, Inc. All rights reserved. 2445 Faber Place, Suite 200, Palo Alto, CA 94303 Voice: (650) 354-3613 Fax: (650) 354-8890 1 COPYRIGHT NOTICE No part of this publication
Hamilton College Administrative Information Systems Security Policy and Procedures Approved by the IT Committee (December 2004) Table of Contents Summary... 3 Overview... 4 Definition of Administrative
Factsheet 22 Student Email September 2011 This factsheet can be made available in alternative formats. Please make your request at the Library Help Desk, telephone 01642 342100 or email email@example.com
BlackArmor NAS 220 BlackArmor NAS 220 User Guide 2010 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology, the Wave logo, and FreeAgent are trademarks or registered trademarks of Seagate
Welcome to the UVU IT Help Desk Agenda 1. Getting Procedures Help 2. Network & EMail 3. UVLink Portal 4. Professional Web Pages 5. Security 6. Outages & Emergencies 7. Software Getting Help Phone 863-8888
USER GUIDE: MaaS360 Services 05.2010 Copyright 2010 Fiberlink Corporation. All rights reserved. Information in this document is subject to change without notice. The software described in this document
REMOTELY ACCESS YOUR FILES WITH THE FLAGLER FILECONNECT SYSTEM This document explains the various ways to connect to your network files and group share data. In addition, staff and full-time faculty are
Internet and Email Help The following tips are provided to assist you in troubleshooting and managing your Plex Internet and email services. For additional issues or concerns, you may also call our Product
Student Academic Learning Services Page 1 of 1 Computer Basics A Student Academic Learning Services Workshop Student Academic Learning Services Page 2 of 2 Logging on to the Campus Network To use any of
QUICK START GUIDE CONNECTEDBACKUP Connected Backup Business-Class Backup & Data Welcome to Connected Backup This Quick Start Guide is a brief outline for getting your new Connected Backup services up and
Franciscan University of Steubenville Information Security Policy Scope This policy is intended for use by all personnel, contractors, and third parties assisting in the direct implementation, support,
(Under Review) Policies and Procedures For Distance Learning @ Alcorn State University Prepared by: Distance Learning Committee & Office of Academic Technologies 1 Table of Contents Overview of Academic
Imaging Computing Server User Guide PerkinElmer, Viscount Centre II, University of Warwick Science Park, Millburn Hill Road, Coventry, CV4 7HS T +44 (0) 24 7669 2229 F +44 (0) 24 7669 0091 E firstname.lastname@example.org
ONLINE COURSES: GETTING STARTED GUIDE Setting Expectations The differences between traditional classroom learning and distance or online learning are well documented. They have been described in the literature
BUSINESS VOICEEDGE TECHNICAL ADMINISTRATOR USER GUIDE WELCOME TO BUSINESS VOICEEDGE As the technical administrator, you can manage features and passwords for all end users as well as manage key group features
ResNet Guide Information & Learning Services Here to support your study and research ResNet Quick Start Guide In order to get you on-line and enjoying the service as quickly and as painlessly as possible,
080813 Using Lync Web App Contents What Is It?... 3 Required Plug ins... 3 Information for Online Meetings and Conference Calls... 4 Join a Meeting... 4 Access Meeting Audio... 6 Add a Person to a Conference
Get Connected! How to Configure Your Computer for MITnet Red Hat Enterprise Linux Mac OS X Windows XP Professional, Vista 2008 Massachusetts Institute of Technology Table of Contents Introduction...3 About
How to Connect to UAB s Wireless Networks Sections: Page: Checking Windows XP for Service Pack 3 3 Configuring Windows XP SP3 to Connect to uabwifi-nac: Part I 5 Configuring Windows Vista to Connect to
https://it.cmich.edu HELP DESK Park Library 101 989.774.3662 Top Two Questions Does our Student get this information? What kind of computer should we get? New Computer Purchases https://www.cmubookstore.com